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5.0 years
0 Lacs
Chennai, Tamil Nadu, India
On-site
Key Responsibilities: First point of contact for end-users via phone, email, chat, or ticketing system. Log and categorize support tickets in the ITSM system. Troubleshoot and resolve IT issues: password resets, printer issues, network connection, email problems, etc. Provide timely communication and escalate unresolved tickets as needed. Resolve escalated technical issues requiring advanced troubleshooting. Support configuration, deployment, and testing of Linux-based applications and services. Diagnose and troubleshoot OS-level issues including boot failures, kernel panics, file system errors, and permission problems Monitor system performance and resource utilization using tools like top, htop, vmstat, iostat, and netstat Handle problems involving: o OS and application errors o Network configurations o File permissions, domain policies, and Active Directory o Coordinate with other IT teams on infrastructure or security-related matters. o Create and maintain technical documentation for recurring issues and solutions. PowerShell & Automation Tasks: Use PowerShell scripts to automate: User account creation, modification, and disabling (Active Directory) Bulk password resets and group membership updates Software installations and patch deployment Log and event analysis for troubleshooting Create reusable scripts for recurring service requests (e.g., mailbox provisioning, profile cleanup). Maintain a script repository and ensure scripts follow security and compliance best practices. Contribute to process automation and system efficiency improvements. Overall Responsibilities: Support user onboarding/offboarding: hardware setup, software provisioning, account configuration. Maintain hardware/software inventory records. Monitor alerts, system health, and ticket queues to ensure timely resolution. Update and expand the internal knowledge base with how-to guides and fixes. Assist in endpoint security compliance (e.g., antivirus, patching). Experience 5+ years of hands-on experience in IT support roles. Proven experience in troubleshooting Windows / Linux-based environments. Exposure to service desk tools like 365, ServiceNow, Freshservice, ManageEngine, or Zoho Desk. Experience working in SLA-driven environments and customer support teams. Show more Show less
Posted 6 days ago
1.0 - 3.0 years
0 Lacs
Nagpur, Maharashtra, India
On-site
As a Business Development Executive , you will play a critical role in driving revenue growth by connecting with prospective customers, demonstrating product value, and closing deals. You’ll focus on education in the automotive and/or energy sector. Success in this role requires a proactive approach to lead generation, strong communication skills, and a commitment to crushing sales targets. Key Responsibilities Conduct outreach to prospective customers over call/ email/ chat, delivering effective product demonstrations that communicate the product value to the customer. Identify, educate, qualify, and generate interest for sales opportunities through both inbound and outbound channels. Meet monthly sales targets through effective sales techniques. Participate in sales meetings to discuss targets, forecasts, and competitive analysis. Provide insights and recommendations to refine sales and marketing strategies. Update and report daily sales activities using designated tools. Role Specifications & Required Skills: Education: Bachelor's degree required. Experience: 1-3 years in a customer facing sales role; previous experience in inside sales within the Ed-tech/ Education industry would be preferred. Skills: Strong verbal communication, negotiation and interpersonal skills. Preferred language proficiency: English. Effective time management and organizational abilities. Quick in problem-solving, decision-making, and creative thinking. Energetic and Enthusiastic approach to daily goals Show more Show less
Posted 6 days ago
0 years
0 Lacs
India
On-site
This role is ideal for those fluent in both English AND kannada. If you're not entirely confident in your Kannada conversational skills, we encourage you to apply to this role . When you think of insurance, what comes to mind? Boring? Confusing? We get it — insurance has long had a reputation for being a snoozefest. At Ditto, we’re shaking things up. We believe insurance should be approachable, helpful, and maybe even a bit fun! We’re already on this journey, and with over 10,000 glowing Google reviews, our clients seem to agree. Now, we want to bring this experience to millions more — and that’s where you come in . About Ditt o:Ditto is part of the Finshots family, home to one of India’s top financial newsletters with over 500,000+ subscribers. Backed by Zerodha, India’s largest stockbroker, we’re on a mission to make insurance simple, accessible, and empowering for everyone. With LinkedIn Top Startup awards in 2022 and 2023, we’re transforming the world of insurance — and we’d love you to join us on the journe y. Why Dit to?Ditto was founded on the belief that insurance, like many financial products, is unnecessarily complicated. Our goal? To help people confidently choose the right insurance plan for their needs, protecting everything they’ve worked so hard to bui ld. Here’s what makes us uni que:No Sales Pi tch: We’re not here to push products. Our advisors give honest, unbiased guidance — we tell people what we’d do if we were in their sho es. Ditto! Get it?30-Minute Consultati ons: Quality advice takes time. We offer our clients undivided attent ion.Zero S pam: We respect clients’ time and privacy. You’ll only speak with people who’ve reached out to us.Free Consultati ons: No fees, no sales pressure. Just genuine adv ice. What You’ll Do as a Ditto Adv isor:First things fi rst: this is not a sales role. You won’t be making cold calls, chasing sales quotas, or persuading anyone to buy something they don’t need. Instead, you’ll be guiding, educating, and empowering people to make the best decisions for their unique situat ions.Advisory is at the heart of Ditto, and we’re serious about offering people a meaningful, stress-free experience. But don’t worry — we don’t take ourselves too seriously. There’s always room for a bit of fun here! Life as a Ditto Adv isor: No Sales T argets: Push yourself to do your best without the pressure of quotas. We focus on quality, not nu mbers.No Experience Re quired: New to insurance? No problem. If you’re eager to learn, our comprehensive two-month training program will bring you up to speed.No Spam, No Mis-s elling: At Ditto, you’ll only be speaking with people who’ve booked appointments with us — no cold calls, no pushing products people don’t need. Who We’re Looki ng For:To thrive at Ditto, you’ll need a passion for helping people and a knack for making complex topics simple. Here’s what matter s most:Great Communication Skills: You’re clear, empathetic, and comfortable talking to people from all walks o f life.Attention to Detail: In the world of insurance, every detail counts.Language Skills: Confidence in English is essential; knowing other languages is a plus.Tec h Savvy: You’re comfortable using basic digital tools.Persuasive Ability: You guide people towards smart decisions with your influential skills. Choose Your Path: Team Falcon or Tea m Bliss At Ditto, you can pick the advisory style that suits you best:Team Falcon: Are you someone who loves deep, meaningful conversations? Team Falcon is all about connecting with clients through one-on-one calls, offering them the time and space to ask questions and make confident decisions about their insuran ce needs.As a Falcon, you’ll focus on in-depth client interactions, giving you the opportunity to truly understand their unique situations and guide them toward the best solutions. The typical working hours are from 10 am to 8 pm, with plenty of breaks built in, so you can recharge between calls and bring your best to every conv ersation. This role is ideal for those who thrive in a people-centric environment, love explaining complex ideas in simple terms, and enjoy building strong rapport over phone calls. If you’re a natural communicator with great listening skills, Team Falcon will feel like home.Team Bliss: Love the idea of quick, efficient conversations at your own pace? Team Bliss is ideal for those who thrive in a text-first environment, offering expert advice and resolving client queries primarily over WhatsApp.You’ll start with mostly chat-based interactions, gradually taking on more client calls based on customer preference and convenience. This approach keeps things flexible and dynamic, giving you a balance between focused written communication and meaningful verbal int eractions.With two shift options — 10 am–7 pm or 12 pm–9 pm — you can choose the schedule that best fits your lifestyle. If you enjoy writing sharp, clear messages and helping people in a fast-paced, flexible setup, Team Bliss could be your pe rfect fit!Whichever team you choose, you’ll play a vital role in making insurance accessible and easy to understand. Both tracks are essential to Ditto's mission and allow you to contribute in a way that aligns best with your style and strengths. What’s In It for You?We believe in creating a supportive environment where you can thrive. Here’s wha t we offer:Work fr om Anywhere: Flexibility to work from the office, home, or any place that helps you do your best.Health & Ter m Insurance: We've got you covered —literally!Wellness & Menst rual Leaves: Take time off for mental and physical well-being whenever you need, no quest ions asked.Continuous Learning and Growth: We’re committed to your career journey with learning allowances, growth opportunities, and all the support you nee d to excel.Fun Events & ; Off-sites: We work hard and celebrate our wins ju st as hard! Our Interv iew Process:We value your time, so we’ve streamlined our interview process to wrap up withi n two weeks:HR Intro ductory Call: Let’s get to know each other.Task 1: Show us what you bring t o the table.Task 2: Dive deeper and showcase your skills.Final Mana gerial Round: Your last step toward jo ining Ditto.Once you complete our application, you’ll be asked to submit a short video resume. Submitting it is mandatory as it gives a chance to get to know you before the formal process and we will not be able to consider your application without it. Don’t worry — if recording a video feels tricky, just reach o ut to us at careers@ joinditto.in and we’ll be happy to h elp you out.Please Note: Beware of recruitment scams. Ditto does not charge any fees for the hir ing process. Show more Show less
Posted 6 days ago
0 years
0 Lacs
Indore, Madhya Pradesh, India
On-site
Role - Customer Service Representative Salary: 21k to 28k ctc (depends on Experience and freshers are welcome) 📜 Qualifications: - 12th pass - Excellent English skills ✅ - No grammatical issues or Mother Tongue Influence (MTI) ⏰ Work Shift: - 9.5 hours shifts (1-hour break) - 6 working days - 24/7 shifts (rotation shift, rotation week offs) 🎯 Interview Process: - HR Round ✅ - WriteX Assessment ✅ - Chat Simulation ✅ - Operations Round ✅ Show more Show less
Posted 6 days ago
0.0 - 1.0 years
0 Lacs
Malappuram, Kerala
Remote
What You'll Do Develop and maintain high-quality Flutter mobile applications for iOS and Android platforms Build responsive, cross-platform educational apps with smooth user experiences Integrate AI-powered features and intelligent educational tools into mobile interfaces Collaborate with UI/UX designers to implement pixel-perfect designs and animations Work with backend APIs to create dynamic, real-time educational experiences Implement offline capabilities and data synchronization for educational content Optimize app performance for various devices and ensure excellent user experience Integrate real-time features like live streaming, chat, and collaborative learning tools Leverage modern AI development tools to enhance productivity and code quality Participate in code reviews and maintain high code quality standards What We're Looking For Required Skills: 2+ years of Flutter development experience with proven mobile app deployments (We are seeking experienced professionals with proven track record - fresh graduates are not being considered at this time) Strong proficiency in Dart programming language and Flutter framework Experience with state management solutions (Provider, Riverpod, Bloc, or GetX) Knowledge of RESTful APIs, JSON parsing, and asynchronous programming Experience with mobile app deployment on Google Play Store and Apple App Store Understanding of mobile UI/UX principles and responsive design Familiarity with version control systems (Git) and agile development practices Preferred Qualifications: Experience with educational technology or learning management applications Knowledge of real-time communication features (WebRTC, WebSockets) Familiarity with offline storage solutions and data synchronization Experience with Firebase or similar Backend-as-a-Service platforms Understanding of mobile app security best practices and data protection Knowledge of CI/CD pipelines for mobile app deployment Experience with native Android/iOS development Proficiency with modern AI-powered development tools (Cursor, Windsurf, GitHub Copilot) Experience integrating AI/ML features into mobile applications Knowledge of video streaming and multimedia handling in Flutter Familiarity with push notifications and background processing Essential Qualities: Strong problem-solving skills and attention to detail Excellent communication and collaboration abilities Passion for education and creating impactful learning experiences Ability to work effectively in a remote, fast-paced startup environment Self-motivated with ability to manage priorities independently Technical Environment You'll be working with modern mobile development practices including: Cross-platform mobile development with Flutter/Dart Integration with cloud-based backend services Real-time data synchronization and offline capabilities Modern state management and architecture patterns AI-powered educational features and intelligent user interfaces Performance optimization for educational content delivery What We Offer Competitive salary Modern development tools and equipment Professional growth opportunities and conference attendance Opportunity to impact education and build products that matter Collaborative, innovation-focused team culture Work on cutting-edge educational technology with global reach How to Apply Submit your application including: Resume highlighting your Flutter development experience Portfolio with links to published apps on Play Store/App Store GitHub profile showcasing your Flutter projects and code quality Brief cover letter explaining your interest in educational technology Bonus: Share a Flutter app you've built that demonstrates complex functionality Application Requirements: Include at least 2-3 published Flutter apps in your portfolio Provide links to GitHub repositories with clean, well-documented code Mention specific Flutter packages and state management solutions you've used Email your complete application to: [ info@edmento.com ] Job Type: Full-time Pay: ₹20,000.00 - ₹25,000.00 per month Schedule: Day shift Ability to commute/relocate: Malappuram, Kerala: Reliably commute or planning to relocate before starting work (Preferred) Education: Bachelor's (Preferred) Experience: Flutter Development: 1 year (Preferred) Work Location: In person Expected Start Date: 16/06/2025
Posted 6 days ago
0.0 - 3.0 years
0 Lacs
Bengaluru, Karnataka
On-site
Respond promptly and professionally to customer inquiries via phone, email, chat, or social media. Resolve customer complaints, process returns or replacements, and provide appropriate solutions and alternatives. Maintain detailed and accurate records of customer interactions, transactions, comments, and complaints. Identify and escalate complex issues to appropriate teams or supervisors. Follow up to ensure resolution and maintain high levels of customer satisfaction. Stay informed about product knowledge, company policies, and new features and services. Provide feedback on the efficiency of the customer service process. Qualifications & Skills: A bachelor’s degree in any discipline preferred. 0–3 years of experience in a customer support or similar role (freshers welcome). Women candidate are only eligible for this job. Excellent verbal and written communication skills. Ability to multitask, prioritize, and manage time effectively. Strong problem-solving skills and attention to detail. Proficient in using CRM systems, help desk software, and MS Office tools. Job Type: Full-time Pay: ₹25,000.00 - ₹35,000.00 per month Benefits: Paid time off Schedule: Day shift Ability to commute/relocate: Bengalore, Karnataka: Reliably commute or planning to relocate before starting work (Required) Work Location: In person Speak with the employer +91 8123830647
Posted 6 days ago
1.0 - 3.0 years
0 Lacs
Mumbai, Maharashtra, India
On-site
WE DON'T WANT PEOPLE TO WORK FOR US Let us put it this way; we want people to work with us .Because when you think of it, there's a big difference. At LIQVD ASIA, we believe more in partners than employees. Our team is right now brimming with ideators, innovators, geek, marketers and human experience strategists . About LIQVD AS IAWe are an ideas company for the digital worl d! Established in 2013, LIQVD ASIA is a digital marketing agency that is growing at a ra pid400% pace & has its relationships with a diverse national & global clientele. Our agency hasan exceptional reputation for creating award-winning digital content experiences that fos tertrust with target audiences. LIQVD ASIA is comprised of marketing, creative and technol ogyprofessionals dedicated to connecting brands with people. Our vision and values are toprovide people with a professional and supportive environment where employ eescontribute, grow and flourish. Our culture is forward thinking, respectful, collaborative, andf un. Ideas that can design a brand’s future. Through the lens of relevancy, popularity and aspirat ion.Driven by innovation and design in the new nor mal.Crazy about a creative and tech-driven atmosphere where ideas shape into tangible services that help businesses improve efficiency and retu rns. Requirem ents:1-3 years of work experi ence.Amazing turn-around time.Excellent visualization of the idea with knowledge of print/web/video/social platf orms.Work closely with the art leads to schedule and monitor all projects and provide detailed direction to design t eams.Fierce attention to technical details and aesthe tics.Exceptional capability with typography, layout, GIFs, etc.Strong creative acumen and problem-solving sk ills.A digital native – proficient in the use of social media for br ands.Proficiency with design software, such as Adobe Creative S uite.Strong communication sk ills.Ability to thrive in a fast-paced enviro nmentTeam player ready to contribute and not just exe cute. Additional Infor mationWhat's in it fo r you?• Great salary and secure working envir onment• Becoming an integral part of a cutting-edge agency and helping i t grow• Working with an international, talented and dedicated group• Casual atmosphere with professional sta ndards• Creative, modern and spacious work envir onment We’re LIQV D ASIA.At LIQVD ASIA, we have professionals in marketing, creative and technology functio ns thatconnect trends with brands and brands with people. Also, we boast of a value sys tem andculture that’s forward-thinking, respectful, collaborative, high-energy, fun, wi th zerotolerance for sub-standard ideas. We are clear about one thing. We deliver succ ess notbecause of what we do, but because of who we are. And we don’t need any clear drink to tellyou that. View some of our work here. Our Current clientele - Schneider Electronics , ICICIBank, Bank Of Baroda, Asian Paints, GMR Airports, Parle Products, Zee Living Foodz, NipponIndia Mutual Fun ds etc. HIRING PROCESSSend us your resume >> We scan through your profile over a coffee >> If it’s int eresting(which we are guessing it would be) we will organize a video chat over a coffee or a drink ofyour choice >> two rounds of meetings with our senior folks >> that’s it, you might j ust landyoursel f at LA! Show more Show less
Posted 6 days ago
2.0 - 3.0 years
0 Lacs
Ahmedabad, Gujarat
Remote
Hello, We are hiring for the position of Technical Support Engineer who has 2-3 Years of experience for Ahmedabad location. Roles & Responsibilities:- 1. Provide technical support for antivirus (eScan) installation, configuration, and troubleshooting. 2. Analyze and resolve customer issues related to eScan security tools and services. 3. Handle escalated cases and deliver effective remote support via phone, email, or chat. 4. Conduct product demonstrations and Proof of Concept (POC) sessions for prospective clients. 5. Support security-related operations on Windows and Linux platforms. 6. Assist in cybersecurity incident response and system recovery processes. 7. Take full ownership of reported issues and ensure timely resolution. 8. Guide clients through step-by-step technical solutions remotely or on-site. 9. Accurately log and document all issues, actions taken, and resolutions in the ticketing system. "ONLY AHMEDABAD BASED CANDIDATES CAN APPLY". Nice to have Cyber Security Experience but not mandatory. Years of Experience :- 2-3 Years Location:- Ahmedabad, Gujarat Education:- Any Graduation Salary Range:- 4-5 Lacs Job Type: Full-time Pay: ₹25,000.00 - ₹30,000.00 per month Benefits: Provident Fund Shift: Day shift Application Question(s): What is your current salary? What is your expected salary? What is your notice period? How many years of experience do you have? Location: Ahmedabad, Gujarat (Required) Work Location: In person
Posted 6 days ago
1.0 years
0 Lacs
Andheri East, Mumbai, Maharashtra
On-site
Job Title: CRM Executive (Chat Process) – Male Candidates Only Location: Andheri East, Mumbai Salary: ₹25,000 in-hand (Gross up to ₹29,000) Job Description: We are hiring RM Executives for a chat process role. Candidates must have at least 1 year of experience in customer service or CRM (chat-based). Must be comfortable with sales or service chats and have strong English communication skills. Requirements: Minimum 1 year of experience in chat support Good written and verbal communication in English Willing to work in rotational shifts and weekly offs Male candidates only Apply now with your updated resume. Job Type: Full-time Pay: ₹22,000.00 - ₹28,000.00 per month Schedule: Rotational shift Ability to commute/relocate: Andheri East, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred) Experience: CRM software: 1 year (Required) Live chat: 1 year (Required) Location: Andheri East, Mumbai, Maharashtra (Required) Work Location: In person
Posted 6 days ago
0.0 years
0 Lacs
Jaipur, Rajasthan
On-site
Urgent Hiring: Customer Care Executive Location: Jaipur, Rajasthan (Work from Office) Immediate Joining Required Are you looking for a rewarding career in customer service? We are hiring Customer Care Executives in Jaipur! Whether you're a fresher or an experienced professional, if you have excellent communication skills and a passion for customer service, we encourage you to apply. Answer calls professionally and provide information about products and services. Process orders, cancellations, and refunds efficiently. Handle customer complaints with empathy and resolve queries via call or chat. Maintain a high level of customer satisfaction through outstanding service. Requirements : Excellent verbal and written communication skills. Willingness to work night shifts. Ability to relocate to Jaipur within 3-4 days of selection. Candidates from outside Jaipur will be provided 14 days of guest house accommodation. ₹10,000 relocation bonus after 90 days. Salary : ₹27,000 – ₹32,000 CTC How to Apply? WhatsApp: 7599810837 Join our team and be part of a company that values excellence in customer service! Job Types: Full-time, Permanent, Fresher Pay: ₹27,000.00 - ₹32,000.00 per month Benefits: Flexible schedule Health insurance Leave encashment Provident Fund Schedule: Rotational shift UK shift US shift Supplemental Pay: Performance bonus Shift allowance Yearly bonus Work Location: In person
Posted 6 days ago
0 years
0 Lacs
India
On-site
We are seeking Astrologers for our global mental wellness platform . As a key member of our platform, you will play a vital role in providing users with profound insights, guidance, and healing through your expertise in astrology, numerology, psychic and tarot readings. Responsibilities: Provide astrological guidance to users through calls and chat sessions on the online platform. Offer insightful and relevant guidance on various life aspects, including love, career, relationships, and personal development. Ensure a professional and empathetic approach while addressing user queries and concerns. Collaborate with other astrologers and experts within the Bodhi community to enhance the overall user experience. Stay updated on astrology trends, spiritual practices, and related fields to continuously improve your skills and knowledge. Qualifications: Strong analytical skills and the ability to provide insightful and relevant guidance to users. Excellent communication and interpersonal skills to connect with users on a deep and meaningful level. Certification in astrology or a related field is a plus. Bilingual or multilingual abilities would be advantageous. Previous experience in providing psychic tarot readings and spiritual healing services. Contact Information: Email: juliana@bodhiness.com If you have a passion for helping others, possess a deep understanding of psychic tarot readings and spiritual healing, and meet the qualifications outlined above, we invite you to join our global community at Vedic Bodhi. Apply now and be a part of a platform that is dedicated to guiding individuals on their journey towards mental wellness and self-discovery. Company Description: Vedic Bodhi is the ultimate astrology app designed to cater to all your astrological needs. Our platform offers users the opportunity to connect with carefully selected Astrologers who can provide guidance and insights through calls and chat sessions. From daily horoscopes to yearly forecasts, our expert astrologers cover a wide range of topics, including love, career, and more. With a 4.6+ rating and trusted by over 500,000 users worldwide, Bodhi stands out as one of the highest-rated astrology apps globally. Our extensive team comprises 700+ astrologers and horoscope experts, as well as professionals in palmistry, numerology, and yes or no tarot readings. All our astrologers undergo a rigorous 4-level verification process, ensuring only genuine and proficient individuals join our platform. Users can consult astrologers in their own region and choose from a variety of languages, like English, Tamil, Hindi, and Marathi to name a few. Show more Show less
Posted 6 days ago
0 years
0 Lacs
New Delhi, Delhi, India
On-site
Company Description Aviation Indeed is a premier staffing agency in Gurugram, specializing in aviation, aerospace, and defense sectors. We are dedicated to connecting elite talent with esteemed clients through recruitment and payroll services. Our team fosters robust relationships to nurture careers and industry growth, serving as a trusted partner for excellence in aviation and defense. Role Description This is a full-time on-site role for a Travel Consultant - Airlines at Aviation Indeed in Gurugram. The Travel Consultant will be responsible for managing travel arrangements, providing exceptional customer service, handling reservations, and offering expert travel consulting services on a day-to-day basis. Roles & Responsibilities Mentor new joiners / BQ performers Respond to customers email/chat, and make outbound calls as appropriate Manage and resolve customer complaints Record customer queries/inquiries Identify and escalate issues to supervisors Research, identify and resolve customer complaints Route calls to appropriate resources Document all call information according to standard operating procedures Recognize, document and alert the management team of trends in customer calls Follow up customer calls where necessary. Educate customers on products and services information available, via alternate channels (self-service usage by customers) Qualifications Minimum 6 months of experience in travel domain Experience in GDS software like - Amadeus, Sabre etc. Travel Consulting and Travel Management skills Experience in making Travel Arrangements and handling Reservations Customer Service expertise Strong attention to detail and organizational skills Excellent communication and interpersonal abilities Problem-solving skills and ability to work under pressure Knowledge of airline industry regulations and ticketing systems Show more Show less
Posted 6 days ago
15.0 years
0 Lacs
Delhi, India
Remote
TCS has been a great pioneer in feeding the fire of Young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together. TCS Hiring for Service desk Experience Range: - 02 To 4 Yrs Job Locations : New Delhi & Indore Job Description Roles and Responsibilities · Serve as the first point of contact for customers seeking technical assistance over the phone/email/chat. · Perform remote troubleshooting through diagnostic techniques/tools and pertinent questions. Determine the best solution based on the issue and details provided by customers. · Walk the customer through the problem-solving process. · Direct unresolved issues to the next level of support personnel. · Provide accurate information on IT products or services. · Record events and problems and their resolution in logs. · Follow-up and update customer status and information. · Pass on any feedback or suggestions by customers to the appropriate internal team. · Identify and suggest possible improvements on procedures. Analysing and evaluating software and ITIS systems Answering incoming ITIS questions from clients and staff in person, over the phone or remotely Performing system installations, upgrades and maintenance procedures to prevent service outages Creating FAQ materials and training manuals for end users to easily access Keeping service desk records up to date Making suggestions to improve ITIS performance and avoid future issues Coordinating with internal divisions to ensure that the company is meeting ITIS requirements Keeping up with technological developments Required qualifications include the following: An associate or bachelor's degree in computer science, information systems or a related field A minimum of three years experience working in end-user support and ITIS performance analysis role Comprehensive and up-to-date understanding of computer hardware and software Proficiency with task management and customer relationship management software Outstanding analytical and problem-solving abilities Advanced interpersonal, communication and teamwork abilities Excellent time-management and organisational skills Desired Candidate Profile · Experience in supporting and troubleshooting Desktop, Laptops, Peripherals, Applications and Windows Operating System related issues. Basic Knowledge of Networking, VPN, DNS, DHCP, TCP/IP and Antivirus related troubleshooting. Assertive communication skills (written/Verbal) with the ability to deal with users at all levels in organization and customer service orientation. · Excellent listening skills . Knowledge of MS Office. · Exposure on remote management tools and workflow. · Ability to logically and effectively prioritize, schedule work and execute tasks · Extremely motivated team player with solid time management skills. · Ability to meet deadlines. Should also be flexible to work 24*7. Minimum Qualification: 15 years of full-time education Disclaimer: We encourage you to register at www.tcs.com/careers for exploring an exciting career with TCS. At the time of your application to TCS, the personal data contained in your application and resume will be collected by TCS and processed for the purpose of TCS's recruitment related activities. Your personal data will be retained by TCS for as long as TCS determines it is necessary to evaluate your application for employment as per our retention policy. You have the right to request TCS for temporary/permanent exclusion of your candidature from any recruitment related communication. For any such request you may write to careers.tcs.com. Show more Show less
Posted 6 days ago
0.0 - 1.0 years
0 Lacs
Malkapur, Maharashtra
On-site
Job Title: Customer Support Executive Job Type: Full-Time Experience: 6 Months - 1 Year Location: Malkapur, Maharashtra Job Description: We are looking for a dynamic and motivated Customer Support Executive to join our team in Malkapur Maharashtra . The ideal candidate should have 6 months to 1 year of experience in customer support or sales , preferably in the edtech or financial sector . This role involves assisting customers with inquiries and support related to FinnovationZ's online stock market courses . Responsibilities: Respond to customer queries regarding FinnovationZ's stock market courses via phone, email, and chat. Guide customers through the course selection, registration, and payment processes. Resolve customer concerns and provide timely and accurate information about course content and structure. Maintain a high level of customer satisfaction through exceptional support and service. Update CRM systems with details of customer interactions, feedback, and follow-ups. Coordinate with internal teams to ensure customer queries are resolved efficiently. Requirements: Proven experience in customer support or a sales-related role. Excellent communication skills in both Hindi and English. Strong problem-solving abilities and customer-focused mindset. Familiarity with stock market concepts and edtech platforms is a plus. Ability to work effectively in a fast-paced, team-oriented environment. Bachelor's degree in Business Administration, Marketing, Finance, or a related field is preferred. Benefits of Working with FinnovationZ: Impactful Work: Join one of the largest Hindi finance platforms and contribute to financial education across India. Collaborative Environment: Work with a passionate and innovative team. Professional Growth: Gain exposure to the finance and edtech industry. Learning Opportunities: Constant access to the latest trends in the stock market. Work-Life Balance: Supportive culture with a focus on performance and flexibility. Job Type: Full-time Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Cell phone reimbursement Flexible schedule Health insurance Internet reimbursement Leave encashment Paid sick time Paid time off Provident Fund Schedule: Day shift Ability to commute/relocate: Malkapur, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred) Application Question(s): Please mention your current CTC? Please mention your expected CTC Language: Hindi (Preferred) English (Preferred) Work Location: In person
Posted 6 days ago
0.0 - 2.0 years
0 Lacs
Kochi, Kerala
On-site
We are looking for a dedicated and customer-focused Customer Support Executive to handle customer inquiries, resolve issues, and ensure a seamless support experience. The ideal candidate will be patient, tech-savvy, and an excellent communicator who can represent the company professionally and empathetically. Key Responsibilities: Respond to customer queries via phone, email, chat, or social media. Assist customers with product or service-related questions, troubleshooting, and issue resolution. Escalate unresolved queries to the appropriate internal teams and follow up for timely closure. Maintain accurate records of customer interactions and transactions in the CRM system. Educate customers on product features, updates, and policies. Identify recurring issues and share customer feedback with the relevant teams for improvements. Maintain high levels of customer satisfaction through professional and timely support. Adhere to support KPIs such as response time, resolution time, and customer satisfaction score (CSAT). Job Type: Full-time Pay: ₹8,541.28 - ₹27,117.32 per month Ability to commute/relocate: Kochi, Kerala: Reliably commute or planning to relocate before starting work (Preferred) Education: Bachelor's (Preferred) Experience: Customer support: 2 years (Preferred) Language: English (Preferred) Hindi (Preferred) Work Location: In person Speak with the employer +91 8714675013
Posted 6 days ago
0.0 - 1.0 years
0 Lacs
Janakpuri, Delhi, Delhi
On-site
Experience: minimum 1 year Roles & Responsibilities: Calling & Follow-Up: Engage with potential students and parents to communicate about ease to learn’s exam prep course Sales Lifecycle Management: Manage the entire sales closing lifecycle for assigned leads, including: Interest Creation: Generate interest Product Demonstration: Effectively demonstrate the benefits and features of ease-to-learn offerings. Sales Closing: Convert leads into customers by closing sales. Post-Sales Relationship Management: Maintain and nurture relationships with customers after the sale Continuous Communication: Maintain consistent communication with leads through phone, email, chat, and social media during the pre and post-sales processes. Mandatory Skills: Work Experience: A minimum of six months of telesales experience is required. Having expertise in EdTech for K-12 education would be an added advantage. Sales Acumen: Demonstrated ability to understand and effectively engage in sales processes. Goal Orientation: Strong drive to achieve and exceed sales targets. Customer Focus: Excellent customer service skills with a strong emphasis on understanding and meeting customer needs. Communication & Influencing Skills: A bility to effectively communicate and engage with strangers, making persuasive arguments for ease to learn offerings. Self-motivation & Energy: High levels of self-motivation and energy to thrive in a dynamic work environment. High Integrity: Demonstrated honesty and strong ethical principles in all dealings Job Type: Full-time Pay: ₹20,000.00 - ₹30,000.00 per month Benefits: Cell phone reimbursement Schedule: Day shift Supplemental Pay: Performance bonus Ability to commute/relocate: Janakpuri, Delhi, Delhi: Reliably commute or planning to relocate before starting work (Preferred) Experience: Inside sales: 1 year (Preferred) Work Location: In person
Posted 6 days ago
0.0 - 1.0 years
0 Lacs
Janakpuri, Delhi, Delhi
On-site
Experience: minimum 1 year Roles & Responsibilities: Calling & Follow-Up: Engage with potential students and parents to communicate about ease to learn’s exam prep course Sales Lifecycle Management: Manage the entire sales closing lifecycle for assigned leads, including: Interest Creation: Generate interest Product Demonstration: Effectively demonstrate the benefits and features of ease-to-learn offerings. Sales Closing: Convert leads into customers by closing sales. Post-Sales Relationship Management: Maintain and nurture relationships with customers after the sale Continuous Communication: Maintain consistent communication with leads through phone, email, chat, and social media during the pre and post-sales processes. Mandatory Skills: Work Experience: A minimum of six months of telesales experience is required. Having expertise in EdTech for K-12 education would be an added advantage. Sales Acumen: Demonstrated ability to understand and effectively engage in sales processes. Goal Orientation: Strong drive to achieve and exceed sales targets. Customer Focus: Excellent customer service skills with a strong emphasis on understanding and meeting customer needs. Communication & Influencing Skills: A bility to effectively communicate and engage with strangers, making persuasive arguments for ease to learn offerings. Self-motivation & Energy: High levels of self-motivation and energy to thrive in a dynamic work environment. High Integrity: Demonstrated honesty and strong ethical principles in all dealings Job Type: Full-time Pay: ₹20,000.00 - ₹30,000.00 per month Benefits: Cell phone reimbursement Compensation Package: Performance bonus Schedule: Day shift Ability to commute/relocate: Janakpuri, Delhi, Delhi: Reliably commute or planning to relocate before starting work (Preferred) Education: Bachelor's (Preferred) Experience: Inside sales: 1 year (Preferred) Work Location: In person
Posted 6 days ago
0.0 - 1.0 years
0 Lacs
Janakpuri, Delhi, Delhi
On-site
Job description Experience: Minimum 6 Month Location:: Janakpuri West, New Delhi Salary:: UP to 30K Roles & Responsibilities: Calling & Follow-Up: Engage with potential students and parents to communicate about Ease to learn’s exam prep course. Sales Lifecycle Management: Manage the entire sales closing lifecycle for assigned leads, including tasks. Interest Creation: Generate interest among students. Product Demonstration: Effectively demonstrate the benefits and features of Ease-to-learn offerings. Sales Closing: Convert leads into customers by closing sales. Post-Sales Relationship Management: Maintain and nurture relationships with customers after the sale. Continuous Communication: Maintain consistent communication with leads through phone, email, chat, and social media during the pre and post-sales processes. Record Maintenance: Keep detailed records of all interactions and communications with leads and customers. Mandatory Skills: Work Experience: A minimum of six months of telesales experience is required. Having expertise in EdTech for K-12 education would be an added advantage. Sales Acumen: Demonstrated ability to understand and effectively engage in sales processes. Goal Orientation: Strong drive to achieve and exceed sales targets. Customer Focus: Excellent customer service skills with a strong emphasis on understanding and meeting customer needs. Communication & Influencing Skills: Ability to effectively communicate and engage with strangers, making persuasive arguments for ease to learn offerings. Self-motivation & Energy: High levels of self-motivation and energy to thrive in a dynamic work environment. High Integrity: Demonstrated honesty and strong ethical principles in all dealings. Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹30,000.00 per month Benefits: Cell phone reimbursement Internet reimbursement Paid sick time Paid time off Schedule: Day shift Supplemental Pay: Performance bonus Ability to commute/relocate: Janakpuri, Delhi, Delhi: Reliably commute or planning to relocate before starting work (Preferred) Experience: Inside sales: 1 year (Preferred) B2C Sales: 1 year (Preferred) Work Location: In person
Posted 6 days ago
0.0 years
0 Lacs
Chandigarh, Chandigarh
On-site
Role & responsibilities: Hiring for an MNC in Chandigarh & Mohali. Good start for Fresher candidates and Great opportunities for Experienced ones. -Your role majorly involves technical assistance and customer service handling. - It is a Troubleshooting process where you have to analyze customer needs and recommend appropriate solutions. -Ensure high level of customer satisfaction through excellent service. -Assisting Customers over Calls, email and CHAT Send your resume at 7837275784 / anjalisingh@ehiretechservices.com Preferred candidate profile: Graduation is must. Fresher/ experienced both can apply. Must have good English communication skills. 5 Days working with 2 rotational offs/9 hours shift -8 hours working. Flexible to work in US shift timings/ Night Shifts. Age should be 21 at the time of Interview and Max age is considered as 30 Perks and benefits -Salary upto 2.42 LPA to 3.24 LPA + Additional night shift allowance. -Quarterly Bonus upto 9,000 -Cabs for all employees (Girls/ Boys). -Free Medical Insurance of Rs. 1 Lakh - Cashless treatment in 50+ hospitals in Tricity. -Free 24*7 MEDICAL HELPLINE for all employees. -2 Paid leaves per month. Job Types: Full-time, Permanent, Fresher Pay: ₹22,000.00 - ₹30,000.00 per month Benefits: Health insurance Life insurance Paid sick time Paid time off Schedule: Evening shift Fixed shift Monday to Friday Night shift Rotational shift Work Location: In person
Posted 6 days ago
0.0 - 1.0 years
0 Lacs
Mumbai, Maharashtra
On-site
Role & Responsibilities: KRA Handling Inbound Support tickets and solving the queries to the User’s satisfaction Handling Inbound Support Chats and solving the queries to the User’s satisfaction Reporting bugs/issues flagged by the Users to the Product team Following defined SLAs for Customer Support KPI Average First Response time on support tickets Average resolution time Rating provided by the Users High Customer Satisfaction Score High NPS Score Key Skills Required: Good Communication skills Video creation skills, good to have Knowledge of Excel, Support tools like Freshdesk etc good to have Why GoComet? GoComet is a dynamic SaaS start-up that provides AI-powered transportation visibility solutions to revolutionize the trillion-dollar logistics sector. At GoComet, we are revolutionizing the logistics sector one day at a time, and every team member is committed to making it a reality. We're seeking individuals who embody our core values, character, and attitude. While we recognize that skills can be developed with the right mindset and learnability, we prioritize those who share our philosophy. Our recruitment processes reflect this belief. Look no further if you're looking for a diverse, talented, and vibrant workplace that recognizes and rewards hard work. We're ambitious, fast-paced, and unafraid to experiment, fail, learn, and ultimately succeed. This is us! Join our team if you share our culture and values. We're an equal-opportunity employer. We welcome qualified applicants from all races, colors, religions, sexes, nationalities, sexual orientations, gender identities, and abilities. We are hiring for multiple positions. For any queries, feel free to write to careers@gocomet.com Know more about us: www.gocomet.com https://www.youtube.com/watch?v=YxGt9ZCkaA8 https://youtu.be/jv9cAsgenSE https://www.youtube.com/watch?v=Er0dHqxaaXc https://youtu.be/0ql1eCVhiWA Job Types: Full-time, Permanent Pay: ₹300,000.00 - ₹600,000.00 per year Benefits: Health insurance Schedule: Day shift Application Question(s): What is your current CTC? What is your expected CTC? Rate yourself in Aptitude out of 10 Are you willing to relocate to Mumbai? Education: Bachelor's (Required) Experience: Customer support: 1 year (Required) Chat support: 1 year (Required) Location: Mumbai, Maharashtra (Required) Work Location: In person
Posted 6 days ago
0.0 - 1.0 years
0 Lacs
Indore, Madhya Pradesh
On-site
Position: Sales Executive Department: Sales Key Responsibilities * Manage and respond to sales enquiries via phone, email, whatsapp & Insta chat. * Conduct timely follow-ups to nurture leads and close deals. * Prepare and issue quotations, invoices, and receipts. * Maintain accurate client records and account details in the CRM. * Coordinate with Finance to ensure timely payment collection. * Inform the operations team immediately upon booking and verify fulfilment. Required Experience - 2+ years Skills & Competencies * Excellent verbal and written communication skills. * Strong organisational skills and attention to detail. * Proficiency with MS Office * Result-oriented attitude with a track record of meeting. * No of Candidates required - 1 Gender: Open to all (Male/Female) Job Types: Full-time, Permanent Pay: ₹10,335.57 - ₹20,029.76 per month Schedule: Morning shift Experience: Sales: 1 year (Preferred) Location: Indore, Madhya Pradesh (Preferred) Work Location: In person
Posted 6 days ago
0.0 - 2.0 years
0 Lacs
Bengaluru, Karnataka
On-site
Job Title: Business Development Executive Company: Active Edu Technologies Location: Banglore Experience Required: 2–3 Years in Sales Employment Type: Full-Time About Active Edu Technologies Active Edu Technologies is a leading EdTech company committed to empowering learners with industry-relevant certification programs designed for career advancement. We offer top-tier online learning solutions that bridge skill gaps and align with today’s job market demands. Join us in shaping the future of education. Role Overview We are seeking a high-performing Business Development Executive with 2–3 years of experience in sales, preferably in EdTech or similar domains. The ideal candidate will have a proven track record of meeting or exceeding sales targets, excellent communication skills, and a passion for helping individuals achieve their professional goals through learning. Key Responsibilities Drive B2C and B2B sales of Active Edu’s certification products through inbound and outbound channels. Engage and convert leads through field visit, phone calls, video meetings, emails, and chat. Understand customer requirements and recommend suitable certification programs. Deliver compelling product demos and presentations. Maintain and update CRM systems with detailed lead and deal activity. Collaborate with the marketing and product teams to align messaging and promotional efforts. Consistently meet or exceed monthly sales targets and KPIs. Requirements 2–3 years of sales experience, preferably in EdTech, training, or certification products. Proven ability to handle the end-to-end sales cycle independently. Excellent verbal and written communication skills in English. Experience with CRM platforms . Ability to thrive in a fast-paced, target-driven environment. A bachelor’s degree in Business, Marketing, Education, or a related field. Why Join Active Edu Technologies? Competitive base salary plus attractive performance-based incentives. Opportunity to work with a dynamic team in one of the fastest-growing EdTech companies. Career growth pathways into sales leadership, partnerships, and business development. Flexible work options and a culture that values learning and innovation. To Apply: Send your updated resume to archana@activeedutech.com /or call at 8431911131 with the subject line: Business Development Executive . Job Type: Full-time Pay: ₹35,000.00 - ₹50,000.00 per month Schedule: Day shift Ability to commute/relocate: Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (Required) Education: Bachelor's (Required) Experience: Three: 2 years (Required) Language: English (Required) Location: Bangalore, Karnataka (Required) Willingness to travel: 50% (Required) Work Location: In person
Posted 6 days ago
0.0 - 1.0 years
0 Lacs
Ahmedabad, Gujarat
On-site
Chat Customer Service Representative - AU Campus Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Chat Customer Service Representative working on site in Ahmedabad, Gujarat (Opp. L.J. Group of Institutes, Off S.G. Highway, Makarba), you’ll be a part of bringing humanity to business. #experienceTTEC Apply in-person for immediate interview - Monday to Friday - 10:30 AM to 4:00 PM Interested in Relocating? Virtual interviews accepted as well What You’ll be Doing Do you have a passion for helping others and giving them peace of mind? In this role, you'll work to resolve customer issues via chat services including chat, text, email, social media, direct messaging as well as other nonverbal platforms. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one You'll report to Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team. During a Typical Day, You’ll Answer incoming communications from customers Connect and resolve issues with customers using written communication only What You Bring to the Role 1 year or more customer service experience – Freshers welcome to apply Great written communication skills including grammar and spelling High School Diploma Computer savvy Flexibility to work in a 24/7 environment What You Can Expect Knowledgeable, encouraging, supporting and present leadership Diverse and community minded organization Career-growth and lots of learning opportunities for aspiring minds And yes...all the competitive compensation, performance bonus opportunities, and benefits you'd expect and maybe a few that would pleasantly surprise you A Bit More About Your Role We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere. You'll report to Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team. About TTEC Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. Primary Location : India-Gujarat-Ahmedabad Job : _Customer Care Representative
Posted 6 days ago
0.0 - 3.0 years
0 Lacs
Pune, Maharashtra
Remote
Cloud L1/L2 Support Engineer Unlock your potential with Dassault Systèmes, a global leader in Scientific Software Engineering as a Cloud Support Engineer in Pune, Maharashtra! As part of our Software application development team, you will be involved in challenging and exciting projects, supporting the team in the creation of outstanding enterprise solutions used by major automotive and aerospace customers. As part of team, you will be responsible for the Dassault Systemes Cloud Support for world wide data centres 24*7. This team manages and maintains the WW Cloud environments and are also responsible for the success of our customers. Help L2/L3 teams through a series of actions, Issues Resolutions, Escalation via either phone/mobile, email or chat, until resolution. Open to work in 24*7 shift environment with rotational weekend work. This position is based in DS Solutions Lab Private Ltd, Pune. Role & Responsibilities Proactively monitor, support, and maintain complex cloud infrastructure and services. Resolving Cloud Issues with predefined operations. Assist L2/L3 teams in resolving issues via phone/mobile, email, or chat. Introduce continuous improvements to solutions and processes. Work with Cloud, LINUX, UNIX, and scripting technologies. Excellent communication skills in English. Open to 24/7 shift work with rotational weekends. Base location: Pune. Qualifications/Experience Bachelor’s Degree, MCA, BCS, MSc-CS degree. Primary Skills: Good knowledge in UNIX, LINUX, Preferred to have knowledge on Cloud Technology (AWS). Basics of Databases, networking and shell/python scripting Experience Level: 1 - 3 years Expected Start date: Immediate Shift Working - 3 Shifts covering 24/7 o Morning and Afternoon Shifts are from Office o Night Shift / Weekend All shifts from Home OR Office (depending on situation) § Morning Shift: 06:00 – 15:00 § Afternoon Shift: 14.00 – 23:00 § Night Shift: 22:30 – 06:30 Transport, food, laptop, internet, shift allowances, compensatory off and other perks as per the company standard policy Excellent communication and collaboration abilities. Motivated, self-driven, and eager to learn and grow. Experience with debugging, profiling. What’s in it for you Work in a culture of collaboration and innovation Ensure knowledge sharing within the team Will be working on Cloud, LINUX, UNIX, Scripting and related technologies for monitoring and maintaining the Cloud platforms and services. Able to work well in a team environment and communicate effectively with co-workers both local and remote. As a game-changer in sustainable technology and innovation, Dassault Systèmes is striving to build more inclusive and diverse teams across the globe. We believe that our people are our number one asset and we want all employees to feel empowered to bring their whole selves to work every day. It is our goal that our people feel a sense of pride and a passion Inclusion statement As a game-changer in sustainable technology and innovation, Dassault Systèmes is striving to build more inclusive and diverse teams across the globe. We believe that our people are our number one asset and we want all employees to feel empowered to bring their whole selves to work every day. It is our goal that our people feel a sense of pride and a passion for belonging. As a company leading change, it’s our responsibility to foster opportunities for all people to participate in a harmonized Workforce of the Future.
Posted 6 days ago
6.0 years
0 Lacs
Gurugram, Haryana
On-site
Location Gurugram, Haryana, India Category Corporate Job Id GGN00001956 Reservations - Management & Administrative Job Type Full-Time Posted Date 06/11/2025 Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what’s next. Let’s define tomorrow, together. Description We have a wide variety of career opportunities around the world — come find yours. Contact Centers Contact Centers assist customers with travel concerns, administer refunds, handle flight recovery, conduct quality assurance checks, and more. Find your future at United! We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000+ connected by a shared passion with a wide spectrum of experience and skills to lead the way forward. Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups. Create what’s next with us. Let’s define tomorrow together. Job overview and responsibilities This role manages the forecasting, staffing, and scheduling functions for all contact centers world-wide for Phones, Chat and Backoffice contacts. The Manager directly oversees the activities of all Contact Center WFM staff at India Knowledge Center. The department that this position oversees is responsible for all aspects of staffing including forecasting call volume, handle time, shrinkage, and other metrics, determining requirements for all functions, scheduling shifts to meet the requirements, effectively allotting and awarding accrued time off, and analyzing operational performance to measure effectiveness. The department works closely with the staff planning team in Chicago, field management as well as with the Real Time Operations Manager to ensure that all centers operate at the maximum efficiency level. This role also oversees the WFM functions performed at the outsourced center in Delhi. Monitor and analyze forecast accuracy to ensure that Sr. Analysts and remaining staff Staff Planners are managing the workforce effectively Complete long range staffing models and make recommendations for staffing additions by skill, overtime requirements, and staffing reductions Provide reporting and dashboards Look for continuous improvement opportunities to streamline work and bring in efficiencies Perform ad hoc analysis include cost-benefit models and budget forecasts Serves as the backup for Senior Manager This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.This position is for United Airlines Business Services Pvt. Ltd - a wholly owned subsidiary of United Airlines Inc. Qualifications What’s needed to succeed (Minimum Qualifications): Bachelor's degree or related experience Minimum of 6+ years leadership experience in the contact center workforce management or quantitative analytical areas Excellent verbal and written communication skills Strong analytical, critical thinking and problem-solving skills Ability to interface with a broad range of internal personnel and external business partners Effectively and professionally interact with leadership teams Ability to prioritize and manage multiple commitments Motivational leadership, team-building, and coaching skills Proficient in Microsoft Office Advanced Excel skills Some travel - 5-10% Must be legally authorized to work in India for any employer without sponsorship Must be fluent in English (written and spoken) Successful completion of interview required to meet job qualification Reliable, punctual attendance is an essential function of the position What will help you propel from the pack (Preferred Qualifications): Experience with Contact Center technologies, including but not limited to; Cisco, Aspect (Alvaria), Kana, Foundry, eGain, Spotfire, and LivePerson
Posted 6 days ago
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