A OPPORTUNITY WHICH YOU SHOULD GRAB FOR BETTER CARRIER !!! PROFILE NAME- CUSTOMER CARE EXECUTIVE(GARMENTS COMPANY) LOCATION- RIGO INTERNATIONAL FARIDABAD Location: FARIDABAD Position: Customer Care Specialist Responsibilities: Provide exceptional customer support and assistance to Shopify platform users through various channels such as email, chat, and phone. Resolve customer inquiries, concerns, and issues promptly and effectively, ensuring a positive and satisfactory experience for each customer.Utilize in-depth knowledge of the Shopify platform to guide customers through navigation, troubleshooting, and optimizing their online stores.Collaborate with other teams, including technical support and sales, to address complex customer issues and contribute to a seamless customer journey.Proactively identify trends in customer inquiries and provide feedback to improve Shopify's user interface and overall customer experience. Requirements: Previous experience as a Customer Care Executive, preferably with a focus on e-commerce platforms and Shopify. Strong understanding of Shopify functionalities, including product management, order processing, and customization options.Excellent communication skills with the ability to convey technical information in a clear and understandable manner.Problem-solving skills and the ability to think critically to address customer issues and provide effective solutions.Familiarity with CRM software and a customer-centric approach to ensure a positive and personalized customer experience. Job Types: Full-time, Permanent Pay: ₹10,000.00 - ₹20,000.00 per month Benefits: Leave encashment Schedule: Morning shift Experience: total work: 1 year (Preferred) customer care: 1 year (Preferred) Shopify: 1 year (Required) Work Location: In person

Client: Vivint (Blended Process – Voice & Chat) Location: Sector 18, Gurugram Work Mode: Work From Office Openings: 30 CTC: ₹25,000 – ₹31,000 Shifts: Rotational (5 Days Working, Rotational Week Offs) Experience: Min. 6 months in an International Process Qualification: Graduate/Undergraduate Hiring Zone: Within 20 KM of office Key Requirements: Excellent English communication & verbal fluency Customer service experience (chat/voice/blended) Willingness to work in rotational shifts Interview Rounds: HR Round > Operations Round > Versant Test Perks: Both side cab facility Growth opportunities in a global brand VIVINT we need Technical support/ Sales or Upselling of experience. It's mandatory! Job Type: Full-time Pay: ₹25,000.00 - ₹31,000.00 per month Benefits: Health insurance Shift: Rotational shift Ability to commute/relocate: Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Required) Education: Bachelor's (Required) Experience: Technical support: 1 year (Required) Technical sales: 1 year (Required) Language: English (Required) Location: Gurugram, Haryana (Required) Work Location: In person

Client: Vivint (Blended Process – Voice & Chat) Location: Sector 18, Gurugram Work Mode: Work From Office Openings: 30 CTC: ₹25,000 – ₹31,000 Shifts: Rotational (5 Days Working, Rotational Week Offs) Experience: Min. 6 months in an International Process Qualification: Graduate/Undergraduate Hiring Zone: Within 20 KM of office Key Requirements: Excellent English communication & verbal fluency Customer service experience (chat/voice/blended) Willingness to work in rotational shifts Interview Rounds: HR Round > Operations Round > Versant Test Perks: Both side cab facility Growth opportunities in a global brand VIVINT we need Technical support/ Sales or Upselling of experience. It's mandatory! Job Type: Full-time Pay: ₹25,000.00 - ₹31,000.00 per month Benefits: Provident Fund Shift: Rotational shift Ability to commute/relocate: Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (Required) Education: Secondary(10th Pass) (Required) Experience: Technical support: 1 year (Required) Language: English (Required) Location: Gurgaon, Haryana (Required) Work Location: In person

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better. We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us! Job Description Transition Processes & Delivers highest level of service quality to our internal & external customers in a timely manner Perform Process transition ensuring low effort experience for all stake holders Create Process flow charts , Standard processes operating instructions Define & agreed SLA , TAT of all newly transition processes Own and manage customer experience by providing faster resolution, effortless experience, and better customer connect Demonstrate influential communication skills in a multi-channel contact environment (phone, email, chat, service tickets) Resolve various issues regarding pre-sales, post-sales or order-tracking support by demonstrating active listening, ownership/initiative, and organization skills Assures change management practices are followed, including communication, training, documentation development, etc. Reduces customer efforts and enhances productivity via process improvements Identifies areas for continuous improvement in existing processes to reduce customer effort, and aligns improvement projects to close shortfalls. Drive the continuous process improvement, and control initiatives. Drives the development and enhancement of measurement and analytical methodologies. Analyzes data to identify root cause problems from repetitive calls/issues, and make suggestions for next-issue avoidance. Identifies & Promotes opportunities for Automation Improves process maturity of Channel Partners (applicable for APCC Group) Establish close partnership with our distributors and learn their operations by visiting / performing your role at their offices. Support In country teams to actively promote utilization of appropriate tools, such as Ecomm & WebUI, that enable effective service delivery by distributor resources Support In country to Coach & guide channel partners to adopt continuous improvement in their processes that would ultimately improve the quality of service to customers by providing relevant inputs to enhance/optimize the processes Enhances competency level in a planned manner Keep abreast with the continuing changes within the company, and excel in specific business systems and IT applications Undertake specific knowledge enhancement activities that will make you skilled at multitasking, prioritizing and communicating with impact & influence, to ensure high levels of customer satisfaction Drives the development and enhancement of measurement and analytical methodologies. Assures change management practices are followed, including communication, training, documentation development, etc Publish timely dashboards Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.

Key Responsibilities: Client Support: Respond to a wide range of client queries via phone, email, and chat, ensuring prompt and professional service. Issue Resolution: Analyze client issues to provide appropriate solutions and escalate complex cases to the relevant departments when necessary. Product Knowledge: Maintain a deep understanding of our flagship products and services to provide accurate information and guidance to clients. Documentation: Record and track client interactions and inquiries in the CRM system, ensuring all details are accurately documented for future reference. Feedback Collection: Gather client feedback on products and services, and relay insights to the management team for continuous improvement. Training and Guidance: Assist in training new team members on query handling processes and best practices. Collaboration: Work closely with cross-functional teams, including sales, marketing, and technical support, to resolve client issues effectively.

Company Overview: Founded in 2022, UNIVO Education stands as a trailblazer in online higher education, helping universities offer and scale high-quality online degree programs. Our mission aligns with India's vision to elevate the Gross Enrolment Ratio (GER) from 27% to 50% by 2035, contributing to national development through accessible, flexible and affordable education. At UNIVO, we empower universities with the digital tools, strategic insights, and industry expertise needed to bring impactful learning experiences online. By combining cutting-edge technology with a deep understanding of educational needs, we make it possible for institutions to reach broader audiences, enhance learner engagement, and deliver education that meets global standards. Profile: Counsellor/ Sr Counsellor Job Type- Full-Time Location- Noida Job Summary: As a Career Counsellor - Inside Sales, you will play a crucial role in the recruitment process for prospective students. Your primary responsibility will be to engage with potential students, provide them with information about our institution, programs, and services, and guide them through the admission process. You will utilize your strong communication and sales skills to effectively convert inquiries into enrolments. This position requires a results-oriented individual who is passionate about education and possesses excellent interpersonal abilities. Responsibilities: • Counselling prospective students and guiding them about the different UG & PG courses offered. • Counselling through Data Calling, video conferencing, walk-ins and online chat/e-mails. • Advise students on specific degree programs and admission procedures. • Collect the feedback from the participants and consolidate the same • Converting leads to admissions. Requirements: •Bachelor's degree in an any field • Minimum 6 months proven experience in sales, preferably in the education sector or a tele-sales industry. • Excellent communication and interpersonal skills. • Strong sales acumen with the ability to influence and persuade others. • Customer-centric mindset with a focus on delivering exceptional service. • Ability to work independently and as part of a team in a fast-paced environment. • Proficiency in CRM software and other relevant technology tools. • Goal-oriented mindset with a track record of achieving targets. Thanks and Regards Kajol Grover Whatsapp-8447088055 Show more Show less

TITLE OF ROLE: Supervisor – Cash Application DEPARTMENT: AR – Cash Application REPORTS TO (ROLE & NAME): Manager LOCATION: Chennai Main purpose of the role/Position Summary: The Cash Application Supervisor is in charge of overseeing all cash application department responsibilities – cash posting, offset, write-offs per policy, customer refunds, month end activities, reduction of unapplied / unidentified cash and query handling from both internal and external customers. The Supervisor is responsible for leading the team to perform and achieve 100% customer satisfaction through phone, chat or e-mail. The Supervisor should identify process gaps, develop and implement process improvements, and meet metrics within SLA. Also responsible to monitor and audit all types of resolutions provided by the team to the customers. The Supervisor serves as the primary point of contact for issue-escalation internally and externally. Job Responsibilities: Responsible for include running lockbox reports, posting exceptions from lockbox report, posting manual checks, wire transfers, and ACH deposits Responsible for processing customer refund requests and researching customer inquiries as well as collector inquiries on historical cash postings pertaining to a customer Responsible for reconciling general ledger accounts pertaining to cash application Responsible for researching where cash received from customers is to be applied Performing daily offsets, write-offs, refunds and reversal as per policy and procedure Interact with Trimble Banks, merchant services/processors, and internal/external customers on a daily basis Responsible for processing credit card transactions/payments Performing customer account reconciliation whenever required Responsible for reclassification of NON – AR and other Misc-Receipts received Ensure unapplied and unidentified cash are followed up with Collectors, in-country Finance Team and Bank for closure before month end Perform month end activities within the agreed timeline Responsible for highlighting any process deviations or IT issues – able to work IT team for any ERP issues and also for any upgrade of ERP systems (Oracle & NetSuite). Qualifications & Experience: Bachelor’s/master’s degree in Accounting, Finance or Business preferred. Knowledge of general accounting procedures and knowledge of general ledger accounts. Proficient in data entry and management. Proficient in Microsoft Excel, PPT, Word, Salesforce and Google docs. Excellent written and oral communication skills. Specific Skills Required: Process-oriented with high attention to detail Basic knowledge of computer – MS office (Excel, PPT , Word and Google docs) Excellent written and verbal communication skills Problem solving and analytical skills Relationships required to build within this role: INTERNAL: Credit & Collections Dealer Claims Order Administration Banks Treasury and finance Internal and external audit Information Systems (IS) Product managers Business Division and Sector controllers Dealer Channel Sales / Customer Managers Sales managers General Managers EXTERNAL: Customers/Resellers General abilities and skills expected to be learned and mastered in this role: Must possess a strong understanding of the generally accepted accounting standards Should have an attention to detail and analytical approach Understand workflow of entire cash application lifecycle General understanding of: Cash posting – Wire, Lockbox and Credit Card payments Processing offsets, write-offs, refunds and reversals Reduction of unapplied and unidentified items Customer account, AR to Bank and AR to GL reconciliations Month close activities Payment query handling Schedule time to do self-audits and review cash application team activities Should be open and flexible to changes – internal activities and shift timings based on business requirement Responsible to build long term customer relationships with customers critical to the business Demonstrated basic documentation and training skills

What You'll Do: Manage and update daily/weekly class, lab, and exam schedules Lock/unlock sessions on LMS and coordinate with the academic team Manage content across LMS environments (Gamma, Beta, Live) Fix content errors and work with the content team for updates Send reminders and announcements via Web Engage and community tools Respond to or escalate student queries as needed Track attendance, submissions, and engagement Maintain reports and trackers in Excel/Google Sheets Share weekly updates and suggest process improvements Collaborate with content, academic, tech, and support teams What We're Looking For: Bachelor's degree (Commerce, Business, or any stream is fine) Comfortable with Google Sheets / Excel should know how to use basic formulas, filters, and formatting Can navigate and work on online tools, dashboards, and platforms with ease Clear and professional communication skills both written and verbal Detail-oriented you'll be handling reports, trackers, and time-sensitive updates Self-starter someone who takes initiative, follows up, and gets things done Basic knowledge of using tools like Chat GPT to draft messages, summarize documents, or get quick help for tasks (example: writing announcements, creating checklists, or exploring new ideas) Location & Work Details: Working Days: Monday to Saturday (6-days a week)Work Tim ings: 8:00 AM - 5.00 PM Compensa tion: 3 to 3.6 LPA Show more Show less

Role: Customer Relationship Executive Experience Required: 1–3 Years Location: Madurai Employment Type: Full-Time Industry: Information Technology / IT Services Job Summary: We are looking for a proactive and customer-focused Customer Support Executive with 2–3 years of experience in the IT industry. The ideal candidate will handle customer queries, provide technical/non-technical support, and ensure excellent service delivery to maintain high customer satisfaction. Key Responsibilities: Respond to customer inquiries via phone, email, and chat in a timely and professional manner. Troubleshoot and resolve basic IT-related issues or escalate them to the technical team when necessary. Provide accurate information about products, services, and software applications. Maintain detailed logs of customer interactions in CRM tools. Work closely with cross-functional teams to ensure seamless support and issue resolution. Follow up with customers to ensure their issues are resolved and they're satisfied with the service. Identify common issues and suggest process or product improvements. Meet daily/weekly/monthly performance metrics and service quality standards. Required Skills & Qualifications: Bachelor’s degree in IT, Computer Science, or related field (preferred). 2–3 years of experience in customer support, preferably in an IT or SaaS environment. Excellent communication and interpersonal skills. Strong problem-solving and analytical thinking abilities. Proficient in using CRM tools, ticketing systems, and Microsoft Office Suite. Ability to handle pressure and multitask in a fast-paced environment. Willingness to work in rotational shifts if required. About EIBS (Elysium Intelligence & Business Solutions): EIBS delivers comprehensive IT solutions that drive business efficiency and innovation. We specialize in software development, digital transformation, and data analytics, helping businesses stay ahead of the competition through advanced technology and strategic insights. EIBS focuses on scalable, secure, and sustainable solutions to improve decision-making and productivity. With expert consultants, we ensure seamless integration of systems and processes. Why Join Us? Work with a team of talented and passionate professionals in a collaborative environment. Exposure to cutting-edge technologies and industry best practices. Career growth opportunities and continuous learning programs. A culture that values innovation, creativity, and employee well-being. Competitive compensation and benefits package. Job Type: Full-time Pay: ₹15,643.21 - ₹25,762.24 per month Schedule: Day shift Language: English (Required) Work Location: In person Speak with the employer +91 7358110688

The Role- As an AI Engineer , you will be responsible for building and optimizing AI-first solutions that power BotPenguin’s conversational and Agentic capabilities. You will work on LLM integrations, NLP pipelines, and machine learning models, while collaborating with cross-functional teams to deliver intelligent experiences at scale. This is a high-impact role that combines engineering, research, and deployment skills to solve real-world problems using artificial intelligence. What you need for this role- Education: Bachelor's or Master’s degree in Computer Science, Artificial Intelligence, Machine Learning, or a related discipline. Experience: 2–5 years of experience working in AI/ML or related software engineering roles. Technical Skills: Strong proficiency in Python and libraries such as scikit-learn, PyTorch, TensorFlow, Transformers (Hugging Face). Hands-on experience with LLMs (OpenAI, Claude, LLaMA) and building AI agents using API integrations. Experience working with NLP tasks (intent classification, text generation, embeddings, summarization). Familiarity with Vector Databases like Pinecone, FAISS, Elastic Vector DB. Understanding of Prompt Engineering, RAG (Retrieval-Augmented Generation), and embedding generation. Proficiency in building and deploying ML models via Docker/Kubernetes or cloud services like AWS/GCP. Experience with version control systems (GitLab/GitHub) and working in Agile teams. Soft Skills: Strong analytical thinking and problem-solving capabilities. Passion for research, innovation, and applying AI to real-world use-cases. Excellent communication skills and the ability to collaborate across departments. Attention to detail with a focus on model accuracy, explainability, and performance. What you will be doing- Design, build, and optimize AI-powered chatbot features and virtual agents using state-of-the-art models. Collaborate with the Product, Backend, and UI teams to integrate intelligent workflows into the BotPenguin platform. Build, evaluate, and fine-tune language models and NLP components tailored to user use-cases. Implement context-aware chat solutions using embeddings, vector stores, and retrieval mechanisms. Create internal tools for prompt testing, versioning, and debugging AI responses. Monitor model performance metrics such as latency, hallucination rate, and user satisfaction. Explore research papers, open-source innovations, and contribute to rapid experimentation. Write clean, modular, and testable code along with clear documentation for future scalability. Any other development related tasks as required for BotPenguin. Guiding, reviewing the code written by junior members in the team. Top reasons to work with us- Be part of a cutting-edge AI startup driving innovation in chatbot automation. Work with a passionate and talented team that values knowledge-sharing and problem-solving. Growth-oriented environment with ample learning opportunities. Exposure to top-tier global clients and projects with real-world impact. Flexible work hours and an emphasis on work-life balance. A culture that fosters creativity, ownership, and collaboration. Job Type: Full-time Pay: ₹300,000.00 - ₹800,000.00 per year Benefits: Flexible schedule Health insurance Provident Fund Schedule: Day shift Ability to commute/relocate: Mohali, Punjab: Reliably commute or planning to relocate before starting work (Required) Experience: AI: 2 years (Required) Work Location: In person

We are Leadsense Media, We has a division for Edu Tech where we require bright candidates with excellent spoken and written English. This is a very successful venture and we have proven it in the last 10 years. We are expanding the team and if you are looking for a great environment to grow your career this is the right time and place. The company believes in work-life balance and we do many activities like tours, outings, games, cooking, and so on. Key Responsibilities: 1. Customer Support Executive Provide prompt and effective assistance to customers via phone, email, or chat. Resolve queries, ensure customer satisfaction, and maintain accurate records of interactions. 2. Sales Executive Identify potential customers, pitch products/services, and close sales. Build and maintain client relationships while achieving monthly and quarterly sales targets. 3. Academic Counsellor Guide students on course selection based on their interests and goals. Counsel them on career opportunities, answer queries, and support enrollment and retention efforts. 4. Business Development Executive (BDE) Generate leads, develop new business opportunities, and build strategic partnerships. Work closely with the sales team to convert prospects and meet revenue goals. Skills required : Freshers with excellent spoken English are also preferred . Minimum you should be a graduate and willing to be a good team player and have interest in communication with students via chat, phone, social media . Direct Walk-in is going on Contact HR #94983 25088 Job Types: Full-time, Permanent, Fresher Pay: ₹15,000.00 - ₹20,000.00 per month Benefits: Cell phone reimbursement Schedule: Day shift Fixed shift Morning shift Work Location: In person

Job Title: Chat Support Executive Salary: ₹17,000/month Job Type: Full-time Eligibility Criteria: Freshers and HSC (12th pass) candidates can apply Undergraduates and Graduates are welcome Immediate joiners preferred Interested? Connect now at 022 69647085 Job Type: Full-time Pay: ₹17,000.00 - ₹30,000.00 per month Benefits: Health insurance Provident Fund Work from home Schedule: Rotational shift Supplemental Pay: Performance bonus Application Question(s): Don’t Miss Out – Call Now: +91 22 6964 7085 Education: Higher Secondary(12th Pass) (Required) Language: English (Required) Work Location: In person

Diagnose and troubleshoot technical issues, including account setup and network configuration Ask customers targeted questions to quickly understand the root of the problem Track computer system issues through to resolution, within agreed time limits Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue Properly escalate unresolved issues to appropriate internal teams (e.g. software developers) Provide prompt and accurate feedback to customers Refer to internal database or external resources to provide accurate tech solutions Ensure all issues are properly logged Prioritize and manage several open issues at one time Follow up with clients to ensure their IT systems are fully functional after troubleshooting Prepare accurate and timely reports Document technical knowledge in the form of notes and manuals Maintain jovial relationships with clients Job Types: Full-time, Permanent, Fresher Pay: ₹8,086.00 - ₹26,516.48 per month Benefits: Health insurance Life insurance Paid sick time Paid time off Shift: Day shift Work Days: Monday to Friday Work Location: In person

The Business Development Executive will be responsible for generating and nurturing leads, understanding client requirements, providing accurate quotes, and closing deals for furniture and interior design projects. The ideal candidate will have strong sales acumen, excellent communication skills, and a deep understanding of interior design products and services. Key Responsibilities: Lead Generation & Conversion: Manage and respond to online inquiries (website, social media, email, chat) promptly. Follow up with potential clients via calls, emails, and virtual meetings. Convert leads into confirmed projects through effective sales techniques. Client Consultation & Requirement Analysis: Understand client needs, preferences, and budget constraints. Provide expert advice on furniture selection, interior design styles, and space planning. Conduct site visits (if required) to assess project scope. Quotation & Proposal Development: Prepare detailed, customized quotes based on client requirements. Collaborate with the design team to create compelling proposals (2D/3D visuals, mood boards). Negotiate pricing and payment terms to close deals. Sales Pipeline Management: Maintain a CRM system to track leads, follow-ups, and conversions. Achieve monthly/quarterly sales targets. Identify upselling and cross-selling opportunities. Market Research & Competitor Analysis: Stay updated on industry trends, competitor pricing, and new products. Suggest strategies to enhance lead generation and customer engagement. Skills & Qualifications: Proven experience in sales/business development , preferably in furniture, interior design, or real estate . Strong understanding of interior design concepts, materials, and furniture products . Excellent communication, negotiation, and persuasion skills . Ability to interpret client needs and provide tailored solutions. Proficiency in CRM software (e.g., Salesforce, HubSpot), Excel, and design tools (e.g., AutoCAD, SketchUp – a plus) . Self-motivated, target-driven, and able to work independently. What We Offer: Competitive salary + performance-based incentives. Opportunity to work with high-profile clients and premium projects. Career growth in a fast-expanding design firm. Training on product knowledge and sales techniques. How to Apply: Send your resume and a brief cover letter explaining your sales experience in the furniture/interior industry to dafurniturestudio@gmail.com with the subject line "Business Development Executive – [Your Name]." Job Types: Full-time, Freelance Pay: ₹14,106.44 - ₹58,877.30 per month Benefits: Cell phone reimbursement Internet reimbursement Schedule: Day shift Weekend availability Language: English (Preferred) Work Location: In person Expected Start Date: 16/06/2025

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA As a Cross Technology Managed Services Engineer (L1) at NTT DATA, you will be the first point of contact for our clients, ensuring their IT infrastructure and systems remain operational. You will proactively identify, investigate, and resolve technical incidents and problems, focusing on first-line support for standard and low-complexity incidents and service requests. Your aim? To ensure zero missed service level agreement conditions. Every day, you will monitor client infrastructure and solutions, identifying problems and errors before or as they occur. You will dive deep into first-line incidents assigned to you, pinpointing the root causes, and providing telephonic, ITSM ticket or chat support to our clients when they need it most. Maintenance activities, such as patching and configuration changes, will be part of your routine, ensuring the smooth operation of client systems. You will work across two or more technology domains, such as Cloud, Security, Networking, Applications, or Collaboration. Your day may include updating existing knowledge articles or creating new ones, seeking opportunities for work optimization, and supporting project work as needed. Additionally, you will contribute to disaster recovery functions and tests, ensuring our clients' DATA is safe and sound. Shift changes are made seamless with your careful handovers, ensuring service continuity. You will report and escalate incidents when necessary and strive for efficient, comprehensive resolutions of incidents and requests. With each interaction, you will aim to provide a positive client experience, placing their needs at the forefront of all you do. To thrive in this role, you need to have: Entry-level experience with troubleshooting and support in security, network, DATA centre, systems, or storage within a medium to large ICT organization. Basic knowledge of management agents, redundancy concepts, and ITIL processes. Highly disciplined in handling of tickets on day-to-day basis. Act promptly as per defined Sop’s. Try to resolve as many tickets as possible using available Knowledge articles or provided Sop’s. Good understanding of using ITSM tools. Skill in planning activities and projects in advance and adapting to changing circumstances. A client-centric approach, understanding their requirements and ensuring a positive experience throughout their journey. Ability to communicate and work across different cultures and social groups. Proficiency in active listening techniques and refraining from interrupting. A positive outlook at work, even in pressurized environments. Willingness to work hard and put in longer hours when necessary. A bachelor's degree or equivalent qualification in IT or Computing (or demonstrated equivalent work experience). Workplace type : On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Job Title: Customer Service Executive (Travel Packages) Location: Ahmedabad Mode: Night Shift (8:00pm to 5:00am) Job Description: As a Customer Service Executive for Travel Packages, you will be responsible for delivering outstanding customer service and assisting clients throughout their travel journey. You will handle inquiries, resolve issues, and ensure a seamless experience for our customers. Responsibilities: Respond promptly and courteously to customer inquiries via phone, email, or chat regarding travel packages, bookings, and reservations. Provide accurate information about destinations, itineraries, pricing, and additional services. Assist customers in booking travel packages, flights, accommodations, and other travel-related services. Handle customer complaints, troubleshoot issues, and escalate complex problems to the appropriate department for resolution. Build and maintain positive relationships with customers to ensure customer satisfaction and loyalty. Collaborate with other departments such as sales, operations, and marketing to optimise customer experience and service delivery. Keep detailed records of customer interactions, transactions, inquiries, and feedback. Requirements: Proven experience in customer service or a related role, preferably in the travel industry. Excellent communication skills, both verbal and written. Strong problem-solving abilities and the ability to handle stressful situations calmly and effectively. Knowledge of travel booking systems and software (e.g., GDS platforms) is a plus. Ability to work well in a team environment and collaborate with colleagues from different departments. Flexibility to work in shifts and weekends, as required. Job Type: Full-time Pay: ₹15,000.00 - ₹25,000.00 per month Schedule: Night shift Rotational shift Work Location: In person

Responsible to manage converting leads. Providing in-depth information to prospective candidates includes counselling through phone, email, chat and social media. Identifying references through the existing students base to increase the sales pipeline Details pertaining to lead discussions conversion should be updated in real-time on CRM software Meet and overachieve the given weekly, monthly and quarterly target in terms of revenue as well as the number of enrolments. Maintain effective communication till the time learner is onboarded and thereafter. Job Types: Full-time, Permanent Pay: ₹400,000.00 - ₹600,000.00 per year Benefits: Commuter assistance Health insurance Leave encashment Life insurance Provident Fund Schedule: Day shift Morning shift Supplemental Pay: Performance bonus Yearly bonus Education: Bachelor's (Required) Experience: total work: 1 year (Required) Language: English (Required) Hindi (Required) Work Location: In person

Chat Customer Service Representative - AU Campus Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Chat Customer Service Representative working on site in Ahmedabad, Gujarat (Opp. L.J. Group of Institutes, Off S.G. Highway, Makarba), you’ll be a part of bringing humanity to business. #experienceTTEC Apply in-person for immediate interview - Monday to Friday - 10:30 AM to 4:00 PM Interested in Relocating? Virtual interviews accepted as well What You’ll be Doing Do you have a passion for helping others and giving them peace of mind? In this role, you'll work to resolve customer issues via chat services including chat, text, email, social media, direct messaging as well as other nonverbal platforms. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one You'll report to Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team. During a Typical Day, You’ll Answer incoming communications from customers Connect and resolve issues with customers using written communication only What You Bring to the Role 1 year or more customer service experience – Freshers welcome to apply Great written communication skills including grammar and spelling High School Diploma Computer savvy Flexibility to work in a 24/7 environment What You Can Expect Knowledgeable, encouraging, supporting and present leadership Diverse and community minded organization Career-growth and lots of learning opportunities for aspiring minds And yes...all the competitive compensation, performance bonus opportunities, and benefits you'd expect and maybe a few that would pleasantly surprise you A Bit More About Your Role We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere. You'll report to Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team. About TTEC Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. Primary Location : India-Gujarat-Ahmedabad Job : _Customer Care Representative

Job Title: Customer Support Manager (3–6 Years Experience) Department: Customer Service Location: Noida Sector 6 Employment Type: Full-Time Reports To: Customer Support Manager Job Summary: We are seeking a highly experienced and dedicated Customer Support Manager with 3 to 6 years of proven expertise in delivering exceptional customer service. The ideal candidate will play a key role in managing customer interactions, resolving complex issues, improving service processes, and mentoring junior staff. This role requires strong communication skills, a customer-first mindset, and the ability to manage multiple priorities in a fast-paced environment. Key Responsibilities: Manage and resolve escalated customer queries and complaints via phone, email, chat, or in-person interactions. Provide expert support on products/services and ensure customer satisfaction with every interaction. Monitor service delivery KPIs and customer satisfaction metrics, and recommend improvements. Assist in developing and optimizing customer support procedures, policies, and standards. Train and mentor junior support staff, offering guidance and performance feedback. Collaborate with cross-functional teams (sales, technical, operations) to address customer needs. Handle service recovery cases and ensure timely follow-ups to build long-term customer loyalty. Maintain accurate records of customer interactions and follow-up actions in CRM systems. Identify trends in customer issues and suggest long-term solutions to reduce repeat problems. Stay up-to-date with product knowledge, service updates, and industry best practices. Qualifications & Experience: Bachelor’s degree in Business Administration, Communications, or a related field. 3 to 6 years of experience in a customer support or client-facing role, preferably in a corporate or high-volume service environment. Strong understanding of CRM platforms (e.g., Salesforce, Zendesk, Freshdesk). Proven ability to resolve complex customer issues with a calm, solution-oriented approach. Experience coaching or supervising junior team members is a strong advantage. Key Skills: Excellent verbal and written communication skills High emotional intelligence and conflict resolution capabilities Proficient in data analysis and report generation Strong time management and multitasking skills Customer-centric mindset with a passion for service excellence. Job Type: Full-time Pay: ₹20,000.00 - ₹30,000.00 per month Benefits: Cell phone reimbursement Provident Fund Schedule: Day shift Work Location: In person Speak with the employer +91 9220907892

Key Responsibilities: Counselling prospective students and guiding them about the different UG & PG courses offered. Counselling through Data Calling, online chat server. Advise students on specific degree programs and admission procedures. Collect the feedback from the participants and consolidate the same Handling queries over telephone Converting leads to admissions. Recording and maintaining and calling on given leads Maintaining telephonic and walk-in record for the day Qualifications: Bachelor's degree in an any field Proven experience in sales, preferably in the education sector or a related industry. Excellent communication and interpersonal skills. Strong sales acumen with the ability to influence and persuade others. Customer-centric mindset with a focus on delivering exceptional service. Ability to work independently and as part of a team in a fast-paced environment. Proficiency in CRM software and other relevant technology tools. Goal-oriented mindset with a track record of achieving targets. Regard ASHIKA KUMARI 7457911134 Job Types: Full-time, Permanent Pay: ₹35,000.00 - ₹45,000.00 per month Benefits: Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Application Question(s): What is your current location? What is your current in-hand salary? What is your Age? Experience: Inside sales: 1 year (Required) Work Location: In person

Key Responsibilities: Handle inbound and outbound customer calls, emails, and chat support. Provide accurate information regarding products, services, and policies. Resolve customer complaints, issues, and queries in a timely and professional manner. Maintain up-to-date knowledge of the company’s offerings and processes. Ensure customer satisfaction by providing a positive experience. Log and document all customer interactions using internal CRM tools. Collaborate with internal teams for issue resolution and escalations. Meet performance metrics including response time, resolution rate, and customer satisfaction. Preferred Experience and Skills: Fluent in English – both written and verbal communication. Prior experience in customer service, support, or a call center environment is a plus. Basic knowledge of the company and its offerings (training will be provided). Strong problem-solving and interpersonal skills. Ability to multitask and manage time efficiently. Familiarity with customer service software or CRM tools is an advantage. Job Type: Full-time Pay: ₹200,000.00 - ₹480,000.00 per month Schedule: Day shift Language: English (Required) Work Location: In person Speak with the employer +91 6394427973

Summary The Associate, Service Operations – People and Culture (P&C) is responsible for responding to inquiries from employees, executing P&C transactions, and data reporting using Workday and other HR systems. This role requires great attention to detail, customer service orientation, and an ability to use discretion and latitude to prioritize service requests. Roles & Responsibilities Provide excellent customer service in response to HR-related inquiries from employees, P&C Business Partners, and managers via multiple channels, including email, instant message, chat, and phone. Resolve inquiries accurately and timely by accessing knowledge guides and information in multiple systems. Process P&C transactions by collecting required information from the employee, manager, or other stakeholders internally and externally. Utilize the case management tool to capture all inquiries, customer information, case data, and updates, and communicate the resolution to the requestor or escalate more complex issues to the appropriate team member. Manage workload efficiently to fulfill commitments in accordance with established service level agreements (SLAs) Effectively communicate P&C policies and programs while demonstrating active listening skills and a commitment to employee experience. What We're Looking For Bachelor's Degree in HR or equivalent experience. Prior experience fielding high-volume customer inquiries a high-volume within a corporate environment. Excellent verbal and written communication skills. A passion for excellent customer service, adaptable & flexible. Ability to multitask and work effectively and efficiently, delivering high-quality work in a fast-paced, changing work environment. Ability to comply with handling sensitive and confidential employee data. Works under general direction; must be able to work independently. Ability to utilize knowledge guide materials in performing research and answering inquiries. Why Aristocrat? Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We’re a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play. We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. EEO M/F/D/V World Leader in Gaming Entertainment Robust benefits package Global career opportunities Our Values All about the Player Talent Unleashed Collective Brilliance Good Business Good Citizen Travel Expectations None Additional Information Depending on the nature of your role, you may be required to register with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate. At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.

Req ID: 314443 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Helpdesk Senior Representative - Fresher to join our team in Bangalore, Karnātaka (IN-KA), India (IN). "Senior Service Desk Associate English India - Work from Office Competitive Salary & Benefits Role OverviewThe Service Desk Senior Associate advises and assists users over the phone/chat/email in solving problems related to hardware, software, networks, and peripherals using available technology and internal processes & procedures. Screens, diagnoses, research, and resolves user issues. Documents service requests and dispatches orders to support groups for problem resolution. Advises users on the interpretation of Information Technology (IT) policies, capabilities, limitations, etc. Provides quick response to ensure maximum uptime of all users. Role Responsibilities : Manages customer interactions & records reported issues in the ITSM Identifies issues, apply fixes and investigate root causes using internal instructions. Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone ,e-mail and chatScreens, refers and diagnoses internal inquiries and work requests relating to PC maintenance Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner Key Skills: Ideally University education, preferably technical degree, or Microsoft certifications Awareness of Microsoft Operating Systems local and Hybrid (Office and Remote) administration and Microsoft Office family applications Willing to work from office 5 days in a week.Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills Excellent communication and customer service skills Fluency in English language Flexibility to work in rotational shifts (24/7). About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

Company Description About Sopra Steria Sopra Steria, a major Tech player in Europe with 50,000 employees in nearly 30 countries, is recognised for its consulting, digital services and solutions. It helps its clients drive their digital transformation and obtain tangible and sustainable benefits. The Group provides end-to-end solutions to make large companies and organisations more competitive by combining in-depth knowledge of a wide range of business sectors and innovative technologies with a collaborative approach. Sopra Steria places people at the heart of everything it does and is committed to putting digital to work for its clients in order to build a positive future for all. In 2024, the Group generated revenues of €5.8 billion. The world is how we shape it. Job Description Roles and Responsibilities: Handling calls, Emails, Chats, incidents, and events on the tickets. Log details of all incidents. Alerts/events and problems utilizing standard reporting methods. Provide first-line fixes, utilize relevant procedures, or escalate problems. Use supplied checklists and ensure that problems highlighted are followed up. Maintain procedures compliant with ITIL, the company’s quality management system. Documenting and reporting on service desk activities such as incident reports, problem resolution, and staff training activities. Contribute to improving customer support by actively responding to queries and handling complaints. Follow up with customers to identify areas of improvement. Strong Knowledge of Computer, IT infrastructure, Printers, MS-office products, networks, servers Monitoring tools like Tivoli, etc. along with their components. Escalate tickets to L2 and L3 as appropriate and follow up for the resolution. Experience in handling international (European Geographics) clients. Tracking and documenting any changes made to KB article and creating of KB article. Handling checks and reports which should be timely sent to clients in. Ability to work a flexible schedule outside of typical business hours. Will be responsible for Incident Review in ServiceNow using defined quality criteria for all P1 and P2 Incidents Ensure that the Incident management documentation process is being performed with a high level of quality. Generate reports on an ad hoc or recurring basis using incident data from ServiceNow Project Description: Provide support on the first line of the help desk to the external customer, assisting users with hardware and software problems via phone, email, and chat. Within the time specified by the agreed service levels. Mandatory Skills : Strong working knowledge of Printers, Operating Systems, MS Office, Active Directory, VPN, ServiceNow, Etc. Excellent communication skills (written & verbal) Sound knowledge of ITIL framework and practices. Strong knowledge of preparing Excel reports, PowerPoint, and other SOP documents. Provide timely responses to all incidents, outages, and performance alerts. Categorize issues for escalation to appropriate technical teams. Categorize and record reported queries and provide solutions. Monitor issues from start till resolution. Escalate, if needed, unresolved problems to a higher level of support Ability to work under pressure and manage tight deadlines or unexpected changes in expectations or requirements with a proven track record of operational process change and improvement. Ensure timely follow-up with cross-functional teams via e-mails, phone calls, and MS teams. Other Requirements: Willing to work from the office Open to Night shift & 24*7 environment. Open to 24*7 environment Total Experience Expected: 01-02 years Qualifications Any stream graduate Additional Information At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences. All of our positions are open to people with disabilities.

Greetings from Cybergys Technologies ! We are hiring for VOICE ASSOCIATES_US Shift - Night ( 6.30 pm to 3.30 am ). Mon - Fri ( 5 days ) Work mode - Work from office Office location - 15th floor , Module 18 , Bengal Eco Intelligent Park, EM-3, Sector V, Salt Lake, Kolkata – 700091 Candidate must be - Clear and fluent English Neutral or understandable accent Able to understand the training provided by the team manager Able to learn quickly with intense devotion. Good pronunciation and enunciation Good knowledge in CRM Tools Should have knowledge in Computer ( MS Excel , Word , Powerpoint ) Typing speed ( 30+ WPM or above ) Good knowledge in researching any topic Must be able to do the Night Shift. Job Responsibility - The primary task is to handle queries from customers or clients and provide them with a solution via Voice, email and chat support. Must be very effective in providing customer service by providing resolution to their queries and issues. Interested candidates contact us - Call - 9830158077 Mail id -hr@technokrats.in Job Types: Full-time, Permanent Pay: ₹10,000.00 - ₹25,000.00 per month Schedule: Monday to Friday Night shift Experience: International voice process: 1 year (Preferred) Language: English (Preferred) Shift availability: Night Shift (Preferred) Work Location: In person