Responsibility: Attend incoming customer calls and take appropriate action and ensure there are no escalations on the service provided. Should be able to answer calls timely ensuring adherence to the process standards. Follow up customer calls wherever is necessary Attend mandatory training sessions to stay updated on product or company policy changes Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input. Follow established processes and procedures to maintain service quality. Core Responsibilities: Customer Support: Assist users via phone, email, and chat, providing guidance on software usage, resolving basic issues, and ensuring a positive experience. Log customer concerns and follow up until resolved. Lead Generation: Identify and qualify sales opportunities during support interactions, and reach out to potential users to introduce the software. Desired Skills and Requirements: Exp : 0 to 4 years Any Graduate Having accounting knowledge is a plus. Languages : English & Hindi Other Mandates: Office-based work and weekly 6 days work. Benefits : Full-time job Incentive Mediclaim benefits (Self + Spouse + Children + Mother & Father) Attendance Incentive NOTE : You can bring your friends along if looking for a job. Company Website : Address : Simply Vyapar Apps Private Limited, 24th, 150/2 Enzyme Diamond, 7th Cross Rd, 1st Sector, HSR Layout, Bengaluru, Karnataka 560102 Regards Pavana 7760687202 Job Type: Full-time Pay: Up to ₹24,000.00 per month Work Location: On the road

Job Title: Travel Customer Support Agent Job Summary We're seeking a highly skilled and empathetic Customer Support Agent to join our travel team. You'll provide exceptional support to our customers, resolving their travel-related issues and ensuring a seamless experience. Key Responsibilities Respond to customer inquiries via phone, email, chat, or social media. Resolve issues related to flight bookings, cancellations, refunds, and travel documentation. Provide personalized support, offering solutions and alternatives to ensure customer satisfaction. Document customer interactions and feedback to improve services. Requirements Excellent communication and problem-solving skills. Ability to work under pressure and manage multiple customer interactions. Strong knowledge of travel industry products and services (or willingness to learn). Empathy and patience in dealing with customer complaints. 1 year experience into international travel experience Nice To Have Previous experience in customer support, preferably in the travel industry. Knowledge of travel industry regulations and policies. Multilingual skills. What We Offer Competitive salary and benefits package. Opportunities for growth and professional development. Collaborative and dynamic work environment. This job is provided by Shine.com Show more Show less

Job Overview FracSpace Private Limited is seeking a proactive Pre Sales Executive to join our dynamic team in Hyderabad. This full-time, entry-level position is ideally suited for a fresher with 0-1 years of work experience. The successful candidate will leverage their communication skills to engage potential clients and support the sales team in driving business growth. Qualifications and Skills Excellent client communication skills are essential to engage and maintain relationships with potential clients effectively. Strong presentation skills are required to deliver compelling product demos and articulate value propositions clearly. Ability to conduct product demos with confidence, highlighting key features and benefits to prospective clients. Problem-solving mindset to anticipate client needs and offer suitable solutions that align with their objectives. Mentoring capability to guide and support colleagues in achieving both individual and team sales objectives. Roles and Responsibilities Respond promptly to property inquiries from potential buyers via calls, emails, and chat. Understand client requirements and recommend suitable real estate options. Coordinate and schedule site visits for potential clients. Maintain accurate and up-to-date records of leads, follow-ups, and conversions in CRM systems. Build and nurture relationships with prospects to generate qualified leads for the sales team. Support the sales team with necessary client information and updates. Provide detailed information about property features, pricing, and amenities. Ensure excellent customer experience from inquiry to handover to the sales team. Show more Show less

We are pleased to inform you that we have an urgent opening for the post of Customer Support Executive Location - Andheri East Industry - Events Services Key Responsibilities: Respond promptly and professionally to customer inquiries via phone, email, chat, or in person Provide accurate, valid, and complete information by using the right tools and resources Resolve customer complaints efficiently, maintaining a positive, empathetic, and professional attitude Follow up with customers to ensure their issues are resolved Maintain records of customer interactions, transactions, comments, and complaint Suggest improvements to processes and procedures Freshers/Experienced both can apply. Interested candidates can share their resume on hr2@cwe.in / 9320383801 Show more Show less

We are seeking a skilled and experienced UC4/AE architect with 10+ years of hands-on experience. The ideal candidate will have a strong understanding and strong hands on experience of fundamental concepts in job scheduling and automation. The candidate will play a critical role in defining and managing process workflows, integrating SAP systems, configuring process servers and queues, and ensuring seamless job configuration, workflow, installation of servers and monitoring of tasks. Responsibilities: Strong understanding of AE architecture and handling of customer requests Act a SPOC for customer technical team Good experience in preparing design documentation and provide inputs on best practices Willing to learn RMJ platform and transition to RMJ technology in next 3 -6 months Design, develop, and manage job definitions, workflows, install agents in UC4/AE to meet operational and business requirements. Strong experience in writing AE scripting and debug the script Integrate SAP systems with UC4/AE to enable efficient and automated workflows. Support and complete Job change request and Incident tickets for AE team. JAS Assisted-Track SCTASK JAS Fast-Track SCTASK troubleshooting and inquiry. Non-JAS Job Change request SCTASK from ServiceNow Perform QA review and endorsement and JSF Transport Monitor and correspond JAS Admin Email mailbox. Support customer inquiries through other channels e.g. email, chat, call and etc. Troubleshooting and investigation on Job and AE objects upon customer requests Other AE Objects change requests that needs manual workaround – agreed solution from teams. Handover urgent requests between shifts if needed. Escalate enhancement requests and special job/ AE object change requests which cannot fulfilled by JAS tool to team for special instruction and decision making on solution Fulfill job/ AE objects configuration and transport for special change requests designated from team. Create and maintain schedules, calendars, and time-based triggers to enable seamless job execution. Monitor the system environment for performance, reliability, and errors, ensuring proactive identification and resolution of issues. Troubleshoot job failures and provide root cause analysis to prevent future occurrences. Document processes, configurations, and best practices to support system maintenance and knowledge sharing. Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions. Collaborate with cross-functional teams to gather requirements and deliver customized solutions that align with business goals. Document processes, code, and best practices for system maintenance and knowledge sharing. Show more Show less

About AiSensy AiSensy is a WhatsApp-based Marketing & Engagement platform built on Official WhatsApp Business APIs . We empower 100,000+ businesses and 7,000+ partners —including ISVs, resellers, and affiliates—to scale their engagement and revenue through advanced automation and communication solutions. Recognized as Meta's Emerging Partner of the Year 2023 and CTWA Partner of the Year 2024 , AiSensy is one of India's fastest-growing B2B SaaS startups . 100,000+ Businesses Onboarded : Trusted by businesses across India and beyond. ₹4000+ Crores Revenue Driven : Enabling real results through WhatsApp-led engagement over the last 3.5+ years. About the Role – Partner Support Executive We are looking for a Partner Support Executive who will serve as the first line of support for AiSensy’s partners, ensuring high-quality service, quick resolution of technical and operational issues, and a seamless onboarding experience. You’ll work closely with internal teams to resolve issues, maintain SLAs, and deliver a consistently strong partner experience. Key Responsibilities Partner Query Support Respond to partner queries via email, live chat, or ticketing systems like Freshdesk or Intercom. Maintain strong First Response Time (FRT) and meet chat acceptance SLAs . Service Excellence Ensure CSAT scores of 95%+ by delivering timely, accurate, and empathetic support. Maintain high-quality written communication with typing speeds of 70+ words per minute . Partner Onboarding & Integration Guide partners through the onboarding process and assist with dashboard integrations. Understand the unique business use cases of partners and deliver tailored support solutions. Cross-Team Collaboration Work with Product, Tech, and Sales teams to resolve escalations and improve the partner experience. Ensure clear documentation, consistent follow-ups, and structured handovers for ongoing cases. Must-Have 2–4 years of experience in partner or customer support roles (preferably in SaaS/B2B setups). Strong understanding of APIs, Webhooks , and third-party integration workflows. Proficiency with tools like Freshdesk, Zendesk, Intercom , or similar platforms. Excellent verbal and written communication skills. Good to Have Prior experience in SaaS customer success or technical support. Familiarity with CRMs and automation tools. Experience collaborating with internal tech and onboarding teams. Perks & Benefits Be the voice of India’s fastest-growing WhatsApp API platform to its partner ecosystem. Collaborate closely with cross-functional teams and leadership. Exposure to international partner operations and real-time WhatsApp integrations. Why Join AiSensy? Fast-Growing Environment : Work in a high-paced, dynamic setup that prioritizes ownership, learning, and impact. Global Exposure : Collaborate with WhatsApp’s global teams and join exclusive partner events. Create Real Impact : Help 100,000+ businesses achieve tangible outcomes through automation and smart engagement. Learn, Solve, Grow : Gain hands-on experience in technical integrations, client support, and strategic onboarding. Learn More About Us YouTube Demo – Watch Now Partnership Model Explore here Website: https://m.aisensy.com YouTube: AiSensy YouTube Channel LinkedIn: AiSensy LinkedIn Instagram: @aisensy_official Show more Show less

UC4/AE Technical Architect Please find the below JD : Total experience: 12+ years UC4 Experience 10+ Years Shift : BKK or UK shift Location: Chennai preferred We are seeking a skilled and experienced UC4/AE architect with 10+ years of hands-on experience. The ideal candidate will have a strong understanding and strong hands on experience of fundamental concepts in job scheduling and automation. The candidate will play a critical role in defining and managing process workflows, integrating SAP systems, configuring process servers and queues, and ensuring seamless job configuration, workflow, installation of servers and monitoring of tasks. Responsibilities: Strong understanding of AE architecture and handling of customer requests Act a SPOC for customer technical team Good experience in preparing design documentation and provide inputs on best practices Willing to learn RMJ platform and transition to RMJ technology in next 3 -6 months Design, develop, and manage job definitions, workflows, install agents in UC4/AE to meet operational and business requirements. Strong experience in writing AE scripting and debug the script Integrate SAP systems with UC4/AE to enable efficient and automated workflows. Support and complete Job change request and Incident tickets for AE team. JAS Assisted-Track SCTASK JAS Fast-Track SCTASK troubleshooting and inquiry. Non-JAS Job Change request SCTASK from ServiceNow Perform QA review and endorsement and JSF Transport Monitor and correspond JAS Admin Email mailbox. Support customer inquiries through other channels e.g. email, chat, call and etc. Troubleshooting and investigation on Job and AE objects upon customer requests Other AE Objects change requests that needs manual workaround – agreed solution from ExxonMobil teams. Handover urgent requests between shifts if needed. Escalate enhancement requests and special job/ AE object change requests which cannot fulfilled by JAS tool to ExxonMobil team for special instruction and decision making on solution Fulfill job/ AE objects configuration and transport for special change requests designated from ExxonMobil team. Create and maintain schedules, calendars, and time-based triggers to enable seamless job execution. Monitor the system environment for performance, reliability, and errors, ensuring proactive identification and resolution of issues. Troubleshoot job failures and provide root cause analysis to prevent future occurrences. Document processes, configurations, and best practices to support system maintenance and knowledge sharing. Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions. Collaborate with cross-functional teams to gather requirements and deliver customized solutions that align with business goals. Document processes, code, and best practices for system maintenance and knowledge sharing. Show more Show less

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists Responsibilities Communicate with customers via phone, email and chat Provide knowledgeable answers to questions about product, pricing and availability Work with internal departments to meet customer's needs Data entry in various platforms Qualifications At least 1 - 3 years' of relevant work experience Excellent phone etiquette and excellent verbal, written, and interpersonal skills Ability to multi-task, organize, and prioritize work Show more Show less

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Customer Service Representative - Voice you’ll be a part of bringing humanity to business. Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in India says it all! #experienceTTEC What You’ll Be Doing Do you have a passion for helping others and giving them peace of mind? In this role, you'll work to resolve customer issues via phone and chat services including chat, text, email, social media, direct messaging as well as other nonverbal platforms. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, You’ll Answer incoming communications from customers Connect and resolve issues with customers using via verbal & written communication What You Bring To The Role 1 year customer service experience Ability read, write and speak English at a strong proficiency level Computer literacy What You Can Expect Supportive of your career and professional development An inclusive culture and community minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values. And we have a healthy benefits package based on your position that could include transportation provided for night shifts, PTO, tuition reimbursement, health and wellness incentives A Bit More About Your Role We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family. You'll report to Team Lead. You'll contribute to the success of the customer experience and the overall success of the team. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. Primary Location India-Punjab-Mohali Job _Customer Care Representative Show more Show less

Pan India Experience : 8-15 years Mandatory skill - Amazon connect, AWS Lambda Amazon Web service, Amazon Connect, Service Cloud Voice Architect with 8 -15 years’ experience. Experience with Amazon Connect (Contact flows, queues, routing profile) Integration experience with Salesforce (Service Cloud Voice) Hands-on with AWS services AWS Lambda (for backend logic) Programming language Java or Python Amazon Lex (Voice/chat bots) Amazon Kinesis (for call analytics and streaming) Amazon S3 (Storage) Amazon DynamoDB CloudWatch IAM Lead the end-to-end implementation and configuration of Amazon Connect Proficiency in programming scripting Java Script, Nodejs Familiarity with CRM integrations especially Salesforce Service Cloud Voice. Experience to design develop and implement scalable and reliable cloud based contact center solutions using Amazon Connect and AWS ecosystem services. Design and deployments of contact center setup using CI/CD pipelines or Terraform. Design and deployment experience in REST APIs and integration frameworks. Experience of telephony concepts SIP DID ACD IVR CTI AWS Certified Solutions Architect or Amazon Connect certification if you are interested then please share your resume directly with Shipra.Sharma@ltimindtree.com Show more Show less

Job description We are seeking a friendly, detail-oriented, and problem-solving Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service by answering questions, resolving issues, and ensuring customer satisfaction. Key Responsibilities: Respond to customer inquiries via phone, email, chat, or professional manner. Provide accurate information about products, services, and company policies. Resolve customer complaints efficiently and effectively, escalating issues when necessary. Process orders, forms, applications, and requests. Maintain customer records by updating account information. Follow communication procedures, guidelines, and policies. Identify and assess customers’ needs to achieve satisfaction. Collaborate with other departments to ensure customer issues are resolved promptly. Immediate Joiner Location - Ahmedabad Job Types: Full-time, Permanent Show more Show less

We are pleased to inform that we have an urgent opening for the post of Customer Service Executive. Requirement is open for 2 Roles & Responsibilities: - Responding to customer inquiries via phone, email, chat, or in person. - Resolving complaints, issues, or product/service concerns effectively. - Building and maintaining positive relationships with customers. Work Location: Andheri. Email Us At: hr3@cwe.in Job Type: Full-time Pay: ₹10,000.00 - ₹17,000.00 per month Benefits: Provident Fund Schedule: Day shift Ability to commute/relocate: Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required) Experience: total work: 1 year (Preferred)

🌟 We’re Hiring: Service Desk Coordinators / Service Success Specialists (Mumbai) 🌟 Are you ready to take your Problem Solving & Customer Service skills to the next level? Join our growing team as a Service Success Specialist and be part of a fast-paced, supportive environment! Location: Mumbai (Work from Office primarily with some flexibility to work from home based on company policy) Shifts: Rotational About the Role: We’re looking for Proactive, Detail-oriented Professionals to manage Technician Dispatches, align resources to service tickets, manage & deliver on SLAs and ensure seamless communication between clients, technicians, and stakeholders. You’ll operate our in house developed ITSM tool along with client portals and play a key role in our IT operations. Comprehensive training will be provided! Key Responsibilities: Monitor and Manage incoming service tickets via internal & external portals. Align and Dispatch Field technicians as per ticket requirements, SLAs and resource availability. Maintain detailed logs and trackers for accurate reporting and follow-ups. Collaborate with cross-functional teams to ensure timely resolution. Communicate proactively with clients, technicians, and internal teams via email, chat, and calls. Flag delays, Exceptions, or Escalations as needed. Ensure compliance with SOPs and SLAs. Required Skills & Qualifications: 2–3 years in Service Desk, Dispatch, IT Coordination, or Customer Support. Strong verbal and written communication (fluent English is a must). Experience with ticketing systems or dispatch tools preferred. Proficient in Excel for tracker maintenance and reporting. Excellent attention to detail, multitasking, and time management. Ability to work independently in a remote/hybrid setting. Willingness to work in rotational shifts. Preferred: Experience in IT Staffing, MSP, or Field Services. Familiarity with ServiceNow, Freshdesk, or similar ITSM tools. ITIL Certification preferred. Prior remote/work-from-home experience. Why Join Us? Work with a collaborative and supportive IT Recruitment and Operations team. Flexibility to work from home and our Mumbai office based on your allocated shift. Opportunities to grow into leadership or advanced technical roles. Ready to make an impact? Apply now or tag someone who fits this role! 📧 Send your Resume ONLY to hr@ovationwps.com #Hiring #ServiceDesk #ITJobs #MumbaiJobs #HybridWork #RotationalShift #ITSupport Show more Show less

Job Title: International Customer Care Executive (Non-Voice Process) Location: Jaipur, India Salary: ₹27,000 - ₹35,000 per month We are looking for dynamic and driven International Customer Care Executives to join our non-voice process team. In this role, you will provide top-notch customer support through email and chat interactions for our global client base. If you have a passion for customer service and strong written communication skills, this is the perfect opportunity for you! Key Responsibilities: Deliver outstanding customer service by handling inquiries via email and chat , ensuring prompt, professional, and accurate responses. Resolve customer queries, guide them with product information, and provide effective solutions. Maintain detailed and accurate records of customer interactions and feedback in the CRM system. Meet or exceed quality standards , response time, and customer satisfaction metrics. Collaborate with internal teams to enhance the customer experience and improve service delivery. Required Skills and Qualifications: Excellent written communication skills in English, with a focus on clarity and grammar. Previous experience in customer service , non-voice process, or related fields is preferred. Strong problem-solving ability with a customer-first mindset. Proficiency in CRM systems , email tools, and chat software. Ability to manage multiple tasks simultaneously and work under deadlines. A positive attitude, strong work ethic, and eagerness to grow professionally. Why Join Us? Competitive salary of ₹27,000 to ₹35,000 per month. Work in a dynamic, fast-paced international environment . Career advancement and professional growth opportunities. Comprehensive training and support for success. A collaborative, inclusive team culture focused on work-life balance. If you are passionate about providing exceptional service and are looking to grow your career in a global BPO setting, apply now to join our talented team! Job Types: Full-time, Permanent, Fresher Pay: ₹27,000.00 - ₹35,000.00 per month Benefits: Health insurance Paid sick time Provident Fund Schedule: Night shift Rotational shift US shift Supplemental Pay: Performance bonus Ability to commute/relocate: Jaipur, Rajasthan: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred) Language: English (Required) Work Location: In person

Position: Senior Manager / Lead – Customer Support Work Experience – 5 Years. Location – Delhi Salary – 14 LPA Industry – D2C, fintech, SaaS, or consumer internet companies. Key Responsibilities Customer Experience Strategy & Execution • Build and scale the end-to-end customer experience journey across all touchpoints (voice, chat, email, social, etc.). • Define KPIs and implement systems to track CSAT, NPS, FRT, TAT, and resolution rates. • Develop SOPs, training programs, and quality frameworks to ensure high-touch, consistent customer engagement. Customer Support Operations • Set up and manage support tools (CRMs, Helpdesks like Freshdesk, Zendesk). • Drive efficiency in ticket handling, escalation management, and root-cause analysis. • Establish internal feedback loops to continually improve the customer experience. Revenue Enablement • Design and implement processes for cross-selling and upselling during customer support interactions. • Train the CX team to identify revenue opportunities while maintaining a service-first mindset. • Collaborate with Sales & Marketing teams to align on customer lifecycle journeys and value offerings. Leadership & Team Development • Hire, mentor, and manage a high-performing support team aligned with business goals and customer values. • Foster a culture of empathy, ownership, and performance excellence within the CX function. Customer Advocacy & VOC • Act as the voice of the customer internally by synthesizing feedback into actionable insights. • Drive initiatives to reduce churn, increase loyalty, and boost referral engagement. Cross-Functional Collaboration • Work closely with Product, Tech, Operations, and Marketing to resolve systemic issues and influence roadmaps. • Support campaigns and launches with seamless CX planning and execution. Show more Show less

Hiring for *Teleperformance* - US Customer Service We are hiring for Teleperformance Gurugram for a Premium Campaign - US *Customer Service* and a blend of *Technical Support* . Location - Jaipur Undergraduate / Graduate / Experienced /Freshers all are welcome to apply. Excellent Communication Skills mandatory. 5 days working with 2 Rotational off and Rotational shifts (Night shifts) Both side cabs with 1 time meal will be provided Salary for Freshers and Experienced will be in between 20K to 33K Inhand + OT $10 Every hour + Each CSAT Incentives Virtual Interview - Only Ops Round - Immediate Joining. *How to Apply:* Interested Candidates Please share your resume : 9209400709 Show more Show less

Job Title: Customer Service Executive Location: Indore, Madhya Pradesh Company: GoMaxoo Job Type: Full-time Salary: ₹ 10,000- ₹25,000 per month Experience: 0-2 years About GoMaxoo: GoMaxoo provides marketing and customer support services tailored for U.S.-based businesses. We help companies grow their brand, reach more customers, and deliver excellent support with a reliable and skilled offshore team. Role Overview: As a Customer Service Executive , you will play a key role in supporting U.S.-based businesses by handling customer inquiries through calls, emails, and chats. Your role is to assist with inquiries, resolve issues, and ensure a smooth and positive experience for all clients. Key Responsibilities: · Handle inbound customer calls, emails and chat from the U.S. professionally and promptly. · Provide accurate information about businesses and services. · Assist customers with booking, cancellations, and modifications. · Resolve customer issues and complaints effectively. · Maintain detailed records of customer interactions and service requests. · Coordinate with internal teams to ensure timely service delivery. · Follow up with customers to confirm satisfaction and resolve any outstanding concerns. · Stay updated on company policies, services, and industry trends to provide informed support. Requirements: · Minimum 0–2 years of experience in customer service, preferably handling U.S.-based customers. · Excellent English communication skills, both verbal and written. · Strong problem-solving abilities and a customer-focused mindset. · Comfortable handling high call volumes with professionalism and patience. · Basic computer skills and familiarity with CRM or call management systems. · Ability to work flexible shifts to cover U.S. time zones. · Knowledge of transportation or logistics industry is a plus but not mandatory. Preferred Qualifications: Previous experience in customer service (preferred but not mandatory) Passion for travel and helping others plan great trips Ability to work independently as well as in a team Good Communication Skill Sales and Convincing skill Compensation and Benefits: We offer a competitive salary ranging from ₹10,000 to ₹25,000 per month , based on experience and skills. In addition, employees are eligible for Annual bonuses and performance-based incentives , rewarding dedication and exceptional contribution to the team's success. Schedule: · Day shift · Night shift (US shift) · Rotational shift · How to Apply: Send your resume on hr@gomaxoo.com or You can contact us +919202570569 Job Types: Full-time, Permanent Pay: ₹10,000.00 - ₹25,000.00 per month Schedule: Day shift Morning shift Night shift Rotational shift US shift Supplemental Pay: Performance bonus Yearly bonus Language: English (Required) Work Location: In person

About Reliance Animation Academy: Reliance Animation Academy is a part of Reliance Entertainment Group and is the only Animation Academy in India backed by its own Production Studio - Reliance Animation Studios Pvt Ltd. Reliance Entertainment, the only 100% Indian-owned corporate player in the filmed entertainment, with 300+ commercially and critically acclaimed movies in its portfolio, Reliance Entertainment has been distributing and syndicating films across India and 100+ countries. Besides winning 28 National Awards, our films have premiered at some of the most prestigious film festivals around the world. Reliance Games a leading publisher, developer of mobile games and block buster hits include Real Steel, Real Steel World Robot Boxing, Pacific Rim with 8 million+ gamers. Roles & Responsibilities: This is a full-time on-site role as a Senior Admissions Manager - Animation & VFX at Reliance Animation Academy in Bhiwandi, Maharashtra. The Senior Admissions Manager will be responsible for day-to-day tasks related to admissions management, including managing student admissions processes, coordinating with prospective students and their families, conducting information sessions, and providing guidance and support throughout the admissions process. The role also involves collaborating with the team to develop and implement strategies to increase enrollment and promote the academy's programs. * Responsible to manage & convert leads for versatile Programs across Animation, VFX, Motion Graphics & Game Design Industry. * Providing in-depth information to prospective learners, this includes counseling through phone, email, chat and social media. * Identifying references through the existing customer base to increase the sales pipeline * Responsible for adherence of the inside sales process, tools and data management. * Handle Objections and Price Negotiation in order to generate Sales Revenue. Skills Required: * Experience in admissions management or student recruitment * Ability to build and maintain relationships with prospective students and their families * Excellent organizational and time management skills * Ability to work independently and as part of a team * Bachelor's degree in a relevant field Job Type: Full-time Pay: ₹300,000.00 - ₹500,000.00 per year Schedule: Day shift Work Location: In person

The Role- As a Product Technical Lead , you will act as the bridge between the product vision and technical execution. You will lead product architecture discussions, define technical roadmaps, and guide engineering teams to deliver high-performance, scalable solutions for our AI chatbot platform – BotPenguin. This is a high-impact role that demands strategic thinking, hands-on development expertise, and leadership skills to align cross-functional teams toward product success. You will be closely working with product managers, senior engineers, AI experts, and business stakeholders. You will also be responsible for conducting code reviews, mentoring junior developers, and ensuring high software quality standards. This role offers exciting opportunities to build impactful AI-driven solutions and shape the future of conversational automation. What you need for this role- Education: Bachelor's degree in Computer Science, IT, or related field. Experience: 5 + years of experience in software engineering with at least 2+ years in a technical leadership role. Technical Skills: Proven experience in scalable system design and product architecture . Strong understanding of MEAN/MERN Stack technologies. Experience in software architecture planning and low-level design. Ability to define and implement product-level architectural patterns. Ability to create and implement scalable, high-performance solutions. Hands-on experience in backend API development & UI integration. Familiarity with cloud platforms like AWS and containerisation (Docker, Kubernetes). Understanding of AI/ML concepts in development. Knowledge of version control tools like GitLab/GitHub and project management tools like Notion . Soft Skills : Strong analytical mindset, leadership skills, and a passion for mentoring junior developers. What you will be doing- Lead technical architecture design and roadmap planning for BotPenguin’s core platform. Work alongside the Product Manager to align product vision with technical execution. Collaborate with engineering teams to translate product requirements into scalable solutions . Design and develop core modules of the platform, especially those related to automation, chat assignment, analytics, and multi-agent support . Implement and enforce technical best practices , coding guidelines, and documentation standards. Evaluate and integrate LLM models, AI agents , and automation tools as per evolving product needs. Ensure performance, security, and scalability of applications across global deployments. Support Customer Success and QA teams with technical issue resolution and RCA . Drive technical discussions, conduct code reviews, and ensure timely feature delivery. Foster a culture of continuous improvement, collaboration, and innovation within the tech team. Collaborate with the Product Team to plan and implement technical solutions for new features. Work closely with Technical Leads & Senior Developers to define software architecture and create low-level designs. Conduct code reviews to ensure adherence to best practices and coding standards. Develop backend APIs and integrate them with frontend applications. Conduct automated unit & integration testing to ensure high code quality. Document technical processes, APIs, and troubleshooting guides. Monitor system performance and suggest improvements to optimize efficiency. Assist the Customer Success Team in resolving technical challenges and enhancing user experience. Mentor junior engineers, providing guidance on best practices and career growth. Any other task relevant to the product that may be needed. Top reasons to work with us- Lead the architecture and evolution of a fast-growing AI product used globally. Be part of a cutting-edge AI startup driving innovation in chatbot automation. Work with a passionate and talented team that values knowledge-sharing and problem-solving. Growth-oriented environment with ample learning opportunities. Exposure to top-tier global clients and projects with real-world impact. Flexible work hours and an emphasis on work-life balance. A culture that fosters creativity, ownership, and collaboration. Job Type: Full-time Pay: ₹1,800,000.00 - ₹2,000,000.00 per year Benefits: Flexible schedule Health insurance Leave encashment Provident Fund Schedule: Day shift Ability to commute/relocate: Mohali, Punjab: Reliably commute or planning to relocate before starting work (Required) Experience: Technical leadership: 2 years (Required) AWS: 2 years (Required) MERN/MEAN: 3 years (Required) Work Location: In person

Experience: minimum 1 year Roles & Responsibilities: Calling & Follow-Up: Engage with potential students and parents to communicate about ease to learn’s exam prep course Sales Lifecycle Management: Manage the entire sales closing lifecycle for assigned leads, including: Interest Creation: Generate interest Product Demonstration: Effectively demonstrate the benefits and features of ease-to-learn offerings. Sales Closing: Convert leads into customers by closing sales. Post-Sales Relationship Management: Maintain and nurture relationships with customers after the sale Continuous Communication: Maintain consistent communication with leads through phone, email, chat, and social media during the pre and post-sales processes. Mandatory Skills: Work Experience: A minimum of six months of telesales experience is required. Having expertise in EdTech for K-12 education would be an added advantage. Sales Acumen: Demonstrated ability to understand and effectively engage in sales processes. Goal Orientation: Strong drive to achieve and exceed sales targets. Customer Focus: Excellent customer service skills with a strong emphasis on understanding and meeting customer needs. Communication & Influencing Skills: A bility to effectively communicate and engage with strangers, making persuasive arguments for ease to learn offerings. Self-motivation & Energy: High levels of self-motivation and energy to thrive in a dynamic work environment. High Integrity: Demonstrated honesty and strong ethical principles in all dealings Job Type: Full-time Pay: ₹25,000.00 - ₹30,000.00 per month Benefits: Cell phone reimbursement Schedule: Day shift Supplemental Pay: Performance bonus Ability to commute/relocate: Janakpuri, Delhi, Delhi: Reliably commute or planning to relocate before starting work (Preferred) Education: Bachelor's (Preferred) Experience: Inside sales: 1 year (Preferred) Work Location: In person

Job description Experience: Minimum 6 Month Location:: Janakpuri West, New Delhi Salary:: UP to 30K Roles & Responsibilities: Calling & Follow-Up: Engage with potential students and parents to communicate about Ease to learn’s exam prep course. Sales Lifecycle Management: Manage the entire sales closing lifecycle for assigned leads, including tasks. Interest Creation: Generate interest among students. Product Demonstration: Effectively demonstrate the benefits and features of Ease-to-learn offerings. Sales Closing: Convert leads into customers by closing sales. Post-Sales Relationship Management: Maintain and nurture relationships with customers after the sale. Continuous Communication: Maintain consistent communication with leads through phone, email, chat, and social media during the pre and post-sales processes. Record Maintenance: Keep detailed records of all interactions and communications with leads and customers. Mandatory Skills: Work Experience: A minimum of six months of telesales experience is required. Having expertise in EdTech for K-12 education would be an added advantage. Sales Acumen: Demonstrated ability to understand and effectively engage in sales processes. Goal Orientation: Strong drive to achieve and exceed sales targets. Customer Focus: Excellent customer service skills with a strong emphasis on understanding and meeting customer needs. Communication & Influencing Skills: Ability to effectively communicate and engage with strangers, making persuasive arguments for ease to learn offerings. Self-motivation & Energy: High levels of self-motivation and energy to thrive in a dynamic work environment. High Integrity: Demonstrated honesty and strong ethical principles in all dealings. Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹30,000.00 per month Benefits: Cell phone reimbursement Internet reimbursement Paid sick time Paid time off Compensation Package: Commission pay Schedule: Day shift Ability to commute/relocate: Janakpuri, Delhi, Delhi: Reliably commute or planning to relocate before starting work (Preferred) Experience: Inside sales: 1 year (Preferred) B2C sales: 1 year (Preferred) Work Location: In person

HIRING FOR TOP INTERNATIONAL BPO location : Malad west and Thane *please note we do not charge any candidate :) Requirement : Minimum 6 months of BPO experience required Excellent communication skills Problem Solving skills Strong work history Job role : Inbound Customer support on voice and chat responding to customer queries in a timely and accurate way, via phone, email or chatIdentifying customer needs and helping customers use specific features Monitor customer complaints on social media and reach out to provide assistance Share feature requests and effective workarounds with team members Inform customers about new features and functionalities Follow up with customers to ensure their technical issues are resolved Job Types: Full-time, Permanent Pay: ₹24,000.00 - ₹35,000.00 per month Benefits: Life insurance Provident Fund Schedule: Monday to Friday Night shift Rotational shift Weekend availability Supplemental Pay: Commission pay Joining bonus Overtime pay Performance bonus Application Question(s): Are you serious about joining the job immediately ? Education: Higher Secondary(12th Pass) (Required) Experience: Customer service: 1 year (Preferred) Language: English (Required) Location: Mumbai Suburban, Maharashtra (Required) Willingness to travel: 100% (Preferred)

Leading ITES company is looking for smart graduates for the role of Associate Technical / Customer Support (Voice Process) Job Description Support customers via phone, chat, and email for technical and service-related queries. Troubleshoot basic installation, configuration, and usage issues across devices. Handle renewals, refunds, and general service requests. Escalate complex cases and ensure proper documentation and follow-up. Share customer feedback with internal teams and stay updated on products and processes. Location - Kochi CTC - ₹2.68 LPA to ₹3.4 LPA (for freshers and candidates with L1 experience) Qualification - Any graduate Skills Required - Excellent communication skills (Berlitz B2 Quality or equivalent) - Basic technical troubleshooting knowledge - Customer service orientation Eligibility Criteria - Freshers and candidates with up to 1 year (L1) of experience are eligible - Willingness to work from office - Flexibility to work night shifts and rotational schedule Send your updated resume to jackson.j@skillactz.com Or Apply Now- https://www.skillactz.com/my/jobs?id=1005 Subject: Application for Associate Technical/Customer Support (International Voice Process) – Kochi Please include: Full Name Contact Information Total & Relevant Experience Current & Expected CTC Notice Period Willingness to Relocate (if applicable) 📱 WhatsApp for Quick Connect: +91 95443 16657 #hiring #associatetechnicalsupport #customersupport #internationalvoiceprocess #bpojobs #kochi #immediatejoiners #skillactzjobs #fresherjobs Show more Show less

About Oration AI Oration AI builds fully AI-powered contact centers that transform customer service. Our AI agents handle voice, email, and chat interactions with natural conversations that solve real problems. We're a team of 7 innovators with a track record of successful AI ventures in Europe and India. We're working with cutting-edge technology that's already serving major enterprises. This is an incredibly exciting time to join Oration AI. This is an incredibly exciting time to join Oration AI. You'll be: Working directly with the latest AI innovations and technologies Learning from a team of experienced founders with successful exits Contributing to a product that's already serving major enterprises Growing your career in a fast-paced, innovative environment Making a real impact in shaping the future of customer service Getting hands-on experience with technologies that will define the next decade Role Overview We are looking for a dynamic Growth Marketer who can drive our go-to-market strategy and help scale our enterprise AI solution. This role is perfect for someone who combines analytical thinking with creative marketing skills and has a passion for B2B SaaS growth. Key Responsibilities Develop and execute growth marketing strategies and experiments to reach enterprise customers Create compelling product marketing content that resonates with enterprise decision-makers Create and run effective lead generation programs. Develop case studies and success stories from existing customers. Help shape our product messaging and positioning. Required Skills Experience in B2B marketing, preferably in SaaS or AI/ML space Hands on experience with prompt engineering and using AI tools for marketing and content creation Excellent copywriting and content creation abilities and experience in creating compelling presentations and sales collateral Experience in running marketing experiments Qualifications 1-5 years of experience in growth marketing or product marketing Experience with B2B software marketing is a plus Perks Above market pay Company provides you with a top end MacBook Responsibility driven work culture No strict office timings or leave policy Location Indore, India No work-from-home policy Show more Show less

Key Responsibilities Address and resolve customer queries professionally via phone and chat. Identify and assess customers’ needs to achieve satisfaction. Build sustainable relationships and trust with customer accounts through open and interactive communication. Provide accurate, valid, and complete information by using the right methods/tools. Handle customer complaints, provide appropriate solutions and alternatives, and ensure timely follow-ups. Adhere to company communication guidelines, procedures, and policies. Whatsapp CV - 9560932363 Job Details Salary: ₹26,000 - ₹30,000/month (CTC) Shift: 5 Days Working; Rotational Shifts with Rotational Weekly Offs. Work Mode: Work From Office (Udyog Vihar, Gurugram) Cab facility: Both-side cabs provided (within 20km area) Whatsapp CV - 9560932363 Job Types: Full-time, Fresher Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Rotational shift Supplemental Pay: Performance bonus Education: Bachelor's (Required) Language: English (Required) Location: Delhi, Delhi (Required) Work Location: In person Speak with the employer +91 9560932363