MyTyles redefines the tiling experience by effortlessly merging online convenience with offline expertise. Based in the bustling city of Bangalore, India, we take pleasure in being the pioneers, providing a wide range of tiles through virtual and physical storefronts. Transparency, diversity, and unshakable devotion are the foundations of our culture, guaranteeing that each customer gets the ideal solution for their specific requirements. Since our inception in 2016, we’ve envisioned a future where purchasing tiles is as simple as a few taps and clicks. Our carefully chosen selection features a harmonic mix of imported treasures and locally created marvels, appealing to the sophisticated tastes of modern households. From kitchen to bathroom, walls to floors, our tile collection reflects the wide spectrum of Indian design sensibility. Crafted with precision and love, each tile in our collection exemplifies perfection, owing to cutting-edge technology and premium materials. Whether you like sleek modernism or rustic charm, our tiles are painstakingly crafted to improve any area and leave an indelible impact. The Role Key Responsibilities Online Chat & Call Handling: Respond promptly and professionally to customer inquiries via live chat and inbound calls. Provide accurate information about our tiles, ceramics, designs, pricing, and availability. Assist customers in choosing the right products based on their needs and preferences. Escalate technical or complex queries to the appropriate department (Sales, Technical, Logistics). Customer Experience & Coordination: Maintain a warm, helpful, and knowledgeable tone with all online interactions. Help coordinate sample requests, orders, and follow-ups with the internal team. Guide customers through the website or catalog if they are having trouble navigating products. Administrative & CRM Duties: Log all customer interactions in the CRM or customer service platform. Maintain records of customer feedback, inquiries, and resolutions. Prepare basic reports on frequently asked questions or issues for improvement purposes. Ideal Profile Requirements Minimum High School Diploma; Bachelor's degree is a plus. 1–2 years of experience in a customer-facing role, preferably in the tiles, ceramics, or building materials industry. Strong written and verbal communication skills in English, Kannada, Hindi, Telugu and Tamil . Good typing speed and familiarity with chat platforms. Basic knowledge of tiles, ceramics, or interior materials preferred (training provided if needed). Experienced with the ability to multitask across systems (CRM, chat, call tools). What's on Offer? Attractive compensation package Role involving team management opportunities Opening within a company with a solid track record of success Show more Show less

We are Progress (Nasdaq: PRGS) - a trusted provider of software that enables our customers to develop, deploy and manage responsible, AI powered applications and experiences with agility and ease. We’re proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people power progress. Join us as a IT QA Engineer, Senior and help us do what we do best: propelling business forward. Overview: We need a QA Engineer, Senior with proven extensive experience in Copado Robotic Testing (CRT) to oversee quality assurance processes for our Salesforce and automation projects. The ideal candidate must have a balanced mix of experience with Copado Robotic Testing tools, leadership skills, and an expert-level understanding of testing methodologies within the Agile framework. As a QA Senior, you will work as individual QA engineers, develop and execute test automation , and ensure the smooth integration of testing within the CI/CD environment. In This Role You Will Working individual QA engineers to ensure effective test planning, execution, and reporting. Roll out and implement Copado Robotic Testing (CRT) for Salesforce automation, focusing on building and maintaining automated test scripts for CI/CD workflows. Develop and execute test automation strategies to accelerate testing cycles, improve test coverage, and enhance product quality. Leverage Salesforce expertise to create robust automation solutions tailored to platform-specific workflows, triggers, and customizations. Oversee the creation of detailed test plans and execution of tests for new releases and ongoing projects, ensuring high coverage across functional and non-functional areas. Collaborate with DevOps and development teams to integrate automated testing into the CI/CD pipeline, ensuring smooth and efficient deployments. Track, prioritize, and resolve defects in collaboration with development teams to minimize project impact and ensure high-quality deliverables. Identify and implement opportunities to improve testing processes, tools, and methodologies for continuous improvement. Conduct training sessions and promote knowledge sharing across teams to enhance automation expertise and adoption of best practices. Your Background 4+ years of experience in software testing, with at least 2+ years of experience in Copado Robotic Testing (CRT) and Salesforce-related testing environments. Proven experience in designing and implementing test automation strategies using Copado Robotic Testing and other tools such as Selenium, JUnit, or TestNG. Strong understanding of Salesforce platforms, including workflows, process builders, triggers, and custom objects. Demonstrated ability to work, motivate, and develop QA teams in Agile environments. Agile & CI/CD Experience: Experience working in Agile/Scrum environments and with CI/CD tools such as Jenkins, Git. Strong analytical skills and attention to detail with a proactive approach to resolving issues. Excellent verbal and written communication skills, with the ability to interact with cross-functional teams and stakeholders. Ability to work closely with development teams, product owners, and other stakeholders to ensure quality is embedded throughout the development lifecycle. Certifications Copado Robotic Testing Certification (or equivalent). Salesforce certifications (e.g., Salesforce Certified Administrator) Other relevant QA certifications (e.g., ISTQB, Certified Scrum Master) would be beneficial. Compensation If this sounds like you and fits your experience and career goals, we’d be happy to chat. What we offer in return is the opportunity to experience a great company culture with wonderful colleagues to learn from and collaborate with and also to enjoy: Competitive remuneration package Employee Stock Purchase Plan Enrolment Vacation, Family, and Health 30 days of earned leave An extra day off for your birthday Various other leaves like marriage leave, casual leave, maternity, and paternity leave Premium Group Medical Insurance for employees and five dependents, personal accident insurance coverage, life insurance coverage Professional development reimbursement Interest subsidy on loans - either vehicle or personal loans Health club reimbursement Show more Show less

Company Description Exemplary AI is an all-in-one content creation tool that integrates AI-powered multilingual transcription, translation, and content generation into a single platform. Its user-friendly interface enables effortless insight extraction and content creation, including summaries, audiograms, subtitles, and real-time AI Chat. With solutions tailored for content creators, researchers, journalists, and professionals, Exemplary AI streamlines workflows, enhances productivity, and improves content accessibility. Role Description This is a full-time on-site role located in Chennai for a Business Account Executive at Exemplary AI. The Business Account Executive will be responsible for customer satisfaction, sales, training, and business development activities related to the company's AI solutions. Qualifications Customer Satisfaction and Sales skills Training and Business Development skills Strong Organization Skills Excellent communication and interpersonal skills Proven track record of successful sales and business development Ability to work collaboratively with cross-functional teams Experience in a similar role within the technology or AI industry is a plus Bachelor's degree in Business Administration, Marketing, or a related field Show more Show less

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. Primary Responsibilities Take chat messages per day from customers who have questions about their health benefits Support secure email inquiries Use personality and our tools to help customers through the health care benefits available to them Communicate online in a conversational manner that promotes dialogue and establishes rapport. Associate must avoid poor grammar, misstatements, or lengthy explanation. Online writing necessitates that associate have an aptitude for knowing when to apply the “dos and don’ts” of online communication Type at a reasonable pace, 30-35 words a minute (WPM) Provide product information, use service engagement skills, and efficiently use service resources Technology comfort and know-how: Associate must be adept at using the Associate Workspace, other technology, and automation tools App, Website, and SMS savvy: Consumers who accept an engagement will have high expectations of the associate's knowledge Associate will need to maintain a high level of familiarity with the digital property the consumer is using Read between the lines." Visitors don’t necessarily have good writing skills and advocates may have to interpret what the visitor is really asking by responding with a clarifying question or statement Adapt to continual change as the department fine-tunes the messaging program Maintain a healthy brand-to-consumer relationship that benefits the consumer. Communicate with consumers primarily through messaging Unlike other forms of communication, messaging grants both you and the consumer time flexibility, and keeps you connected even after the immediate question has been answered. The result is a superior customer service experience for the consumer, and a superior professional experience for you - where you can personalize your interactions and have a meaningful impact on our business Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications Any Graduate (Excluding B tech/MCA) Proven excellent interpersonal and business communications skills - verbal and written General knowledge of computers and business operations Minimum typing speed of 35-40 Words Per Minute Comfortable to work in night shift At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. #NTCSR Show more Show less

Service Desk Analyst Gurgaon, Haryana, India Responsible for delivering high-quality service that improves the overall colleague experience. Provide support for IT-related incidents and requests, ensuring agreed Service Levels are met, colleague expectations are managed and key targets are achieved. Contribute to the continual improvement of service delivery across all channels of colleague communication. What You’ll Be DOING What will your essential responsibilities include? Contribute to and promote a culture of outstanding service while delivering an excellent colleague experience across all areas of IT engagement. Act as a point of contact for colleague issues through phone, chat, email, and portal, providing exceptional service in all colleague interactions. Supply first-line IT support for all AXAXL colleagues across a range of technologies, including desktop applications, printing/scanning, telephony, mobile devices, audio and video conferencing, business applications, etc. Perform assessment, triage, research, and resolution of basic incidents and requests. Engage other Service Desk resources or appropriate second and third-level service resources to resolve incidents beyond scope of ability or responsibility. Make sure incidents and requests are accurately logged, assigned, tracked, and responded to promptly, in line with agreed SLAs; provision of timely communications and maintenance of ownership until closure. Take ownership of colleague issues and follow up on the status of issues on behalf of the colleague, communicating progress promptly. Communicate with the Colleague Care team where necessary to make sure that escalated issues have proper attention and visibility. Create a positive colleague support experience and build robust colleague relationships through listening intently to understand the problem, ensuring timely resolution or escalation, communicating promptly on progress, and handling colleagues with a consummately professional attitude. Identify service improvement opportunities for key service management stakeholders. Work with Incident and Problem management teams on individual proactive and reactive issues as necessary. Grow general knowledge of IT and business systems, increasing ability to resolve issues on first contact. Mentor junior analysts and assist in the training of new analysts. Manage content in the Knowledge Management system. You will report to the Team lead. What You Will BRING We’re looking for someone who has these abilities and skills: Required Skills And Abilities Outstanding customer service skills and a “customer first” mentality are a must. Advanced knowledge of IT principles and most supported systems and basic understanding of less commonly used systems. Subject matter ability in multiple areas of support. Robust technical knowledge and working experience with Microsoft products including email, Client, Server, Network and Telephony technologies, Mobile Computing, Directory Services, and overall understanding of infrastructure, desktop, and applications technologies. Excellent verbal and written communication skills and telephone manners. Ability to build Robust relationships with key stakeholders across the organization. Ability to think logically to analyze, troubleshoot and resolve complex issues. Must be professional, courteous, and enjoy working with people; critical thinking, creativity, and resilient judgment are expected. Robust interpersonal skills and the ability to work within a team. Ability to work in a fast-paced, high-pressure work environment. Robust ability to multi-task and work on tasks and projects while being interrupted by colleagues requesting support; ability to constantly re-prioritize tasks is a must. Bachelor's degree or relevant experience required. ITIL Foundations Certification a plus. Additional international language capability is a plus. Desired Skills And Abilities Supervisor is Regional Colleague Services Manager, with operational oversight and instruction provided by Service Desk Team Lead. Ability to build effective working relationships across all areas of the business and IT. Cooperation and collaboration with peers to jointly improve the way service is delivered. Collaboration with Service Managers and Service Control to identify service improvement opportunities. Ongoing interaction with Colleague Care on escalations, end-to-end ticket ownership, and overall process improvement. Achievement of standard service levels, both individually and as part of a team. Make sure personal interactions deliver outstanding colleague satisfaction as demonstrated through high colleague satisfaction survey results. Respond to colleague contacts and escalations within agreed timelines. Illustrate incremental increase in baseline SLA adherence and first-line resolution rate. Who WE Are AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it. How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty. With an innovative and flexible approach to risk solutions, we partner with those who move the world forward. Learn more at axaxl.com What we OFFER Inclusion AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most diverse workforce possible, and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential. It’s about helping one another — and our business — to move forward and succeed. Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe Robust support for Flexible Working Arrangements Enhanced family friendly leave benefits Named to the Diversity Best Practices Index Signatory to the UK Women in Finance Charter Learn more at axaxl.com/about-us/inclusion-and-diversity. AXA XL is an Equal Opportunity Employer. Total Rewards AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do. We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence. Sustainability At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations. Our Pillars Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society - are essential to our future. We’re committed to protecting and restoring nature - from mangrove forests to the bees in our backyard - by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans. Addressing climate change: The effects of a changing climate are far reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions. Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting. AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day - the Global Day of Giving. For more information, please see axaxl.com/sustainability. Show more Show less

Need min 1 year international chat experience typing speed req: 35wpm, 95% accuracy Both side cabs Loc: Gurugram Salary upto 38k in hand (5lpa ctc) Rotational shifts 5 days working Contact and ping me on 8920254429 deepanshi.imaginators@gmail.com Required Candidate profile Need excellent communication skills

Job description Openings_ Assistant Manager Operations_ Non voice _Chennai Minimum 2- years of experience as an Assistant Manager Non-Voice (email & Chat) Experience is mandatory. BPO voice program from premium contact centers is required. Should have experience in managing team performance. Telecom experience would be added advantage Effective monitoring of champions and providing instant feedback on productivity issues wherever required. Complete administrative functions such as maintaining attendance, addressing disciplinary issues etc. Graduates from any stream Should be willing to work in 24*7 rotational shifts 5 days working, Rotational Week Off Location: Chennai Interested can share resume on: - NandhiniA1@hexaware.com or 7358342513

Job description Openings_ Assistant Manager Operations_ Non voice _Chennai Minimum 2- years of experience as an Assistant Manager Non-Voice (email & Chat) Experience is mandatory. BPO voice program from premium contact centers is required. Should have experience in managing team performance. Telecom experience would be added advantage Effective monitoring of champions and providing instant feedback on productivity issues wherever required. Complete administrative functions such as maintaining attendance, addressing disciplinary issues etc. Graduates from any stream Should be willing to work in 24*7 rotational shifts 5 days working, Rotational Week Off Location: Chennai Interested can share resume on: - NandhiniA1@hexaware.com or 7358342513

This is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Responsibilities: Utilizes Chat platform to respond to service inquiries from customers and provide a comprehensive resolution to the complaints/queries Follow-up on all customer requests via chat and email Maintains detailed knowledge of product and service offerings to customers Analyzes risk areas and identify solutions to meet customer's needs Ensuring Information security for sensitive data Helps to teach our customer how to self-service through our internet website Balancing NPS and ensuring a positive customer experience while managing/minimizing operating losses Accurate reporting of MIS/Timekeeping Undertake other assignments/projects as given by the Team Lead/Manager Apply professional attitude and image for all internal and external customers Liaising with various departments and also do account level system maintenances while resolving customer queries/complaints Qualifications-External: Overall 0 - 3 years of relevant experience Sound presentation and analytical skills Strong problem solving skills and detail-oriented Graduate in any stream, masters degree is not a mandate Preferences: Must possess excellent PC and keyboarding skills (30 WPM – typing speed; 90% accuracy) Must possess good verbal and written communication skills to include proficiency with grammar, spelling and punctuation Must possess good analytical skills Courteous with strong customer service orientation Dependable with proficient attention to detail Persuasiveness and a willingness to resolve customer queries Prior experience working in a customer service/customer support space for international market is highly preferred. Prior experience in email/chat process highly preferred Experience working in a retail banking space is highly preferred. Shift of operations: US Day/India Night - Rotating shift with work on Saturday/Sundays. 5 day work week ------------------------------------------------------ Job Family Group: Operations - Core ------------------------------------------------------ Job Family: Operations Support ------------------------------------------------------ Time Type: ------------------------------------------------------ Most Relevant Skills Please see the requirements listed above. ------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster. Show more Show less

Immediate openings for Quality Analyst _Non-Voice _Chennai Job description: Providing active feedback to agents through Call/ID & generating audit trends as defined or as per critical needs without compromising total target audits in 80% of available time Implementing Quality Monitoring Standards & Monitoring ID movements/follow-ups taking corrective measures towards improvement Participate in huddle sessions, share inputs with Team members related to error trends, process updates and technical issues. Working in close tandem with Assistant Managers and SMEs on the process for an excellent team and process performance. Quality Analysts contact all the dissatisfied customers and provide a detailed analysis to improve customer experience. Required to provide detailed analysis for escalations, product and process changes/launches. Coordinate for calibration sessions and adherence towards enhancing calibrated process performance. Should have been a Quality analyst for at least two years in a Telecom Process. Experience from BPO industry with Telecom customer service background. Should have experience in auditing the email & chat would be an added advantage Criteria Graduation from any stream is mandatory Should have at least 2 years of experience as a quality analyst preferably from Telecom customer service background and preferred email & chat background Experience on feedback and coaching techniques, ensuring improvement of the process through Quality tools on Lean, Kaizen and Six Sigma. Note : Interested candidates reach out to below : Nandhini A - 7358342513, NandhiniA1@hexaware.com

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better. We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us! Job Description Position Title : Business Process Analyst Noida, India ROLE SUMMARY The "Business Process Analyst" is part of the Global Optimization & Business Intelligence We work closely with our valued stakeholders (customers, distributor partners and country teams) to drive process optimization and enhancement, and own & manage stakeholder/customer experience on every interaction in a and reduce transactional efforts via effective and efficient processes which help to expedite issue resolution. Key Responsibilities & Deliverables Transition Processes & Delivers highest level of service quality to our internal & external customers in a timely manner Perform Process transition ensuring low effort experience for all stake holders Create Process flow charts , Standard processes operating instructions Define & agreed SLA , TAT of all newly transition processes Own and manage customer experience by providing faster resolution, effortless experience, and better customer connect Demonstrate in a multi-channel contact environment (phone, email, chat, service tickets) Resolve various issues regarding pre-sales, post-sales or order-tracking support by demonstrating ownership/initiative, and Assures change management practices are followed, including communication, training, documentation development, etc. Reduces customer efforts and enhances productivity via process improvements Identifies areas for continuous improvement in existing processes to reduce customer effort, and aligns improvement projects to close shortfalls. Drive the continuous process improvement, and control initiatives. Drives the development and enhancement of measurement and methodologies. Analyzes data to identify root cause problems from repetitive calls/issues, and make suggestions for next-issue avoidance. Identifies & Promotes opportunities for Automation Improves process of Channel Partners (applicable for APCC Group) Establish close partnership with our distributors and learn their operations by visiting / performing your role at their offices. Support In country teams to actively promote utilization of appropriate tools, such as Ecomm & WebUI, that enable effective service delivery by distributor resources. Support In country to Coach & guide channel partners to adopt continuous improvement in their processes that would ultimately improve the quality of service to customers by providing relevant inputs to enhance/optimize the processes. Enhances competency level in a planned manner Keep abreast with the continuing changes within the company, and excel in specific business systems and IT applications Undertake specific knowledge enhancement activities that will make you experienced at multitasking, prioritizing and communicating with impact & influence, to ensure high levels of customer satisfaction. Drives the development and enhancement of measurement, methodologies. Assures change management practices are followed, including communication, training, documentation development, etc. Publish timely dashboards The Essentials - You Will Have Minimum 3-4 years' of experience as Business Process Analyst. Expertise with SAP – CRM, ERP, ECC Willingness for business travel. Knowledge of Rockwell Automation Business Model Desirable Bachelor's Degree in Engineering and/or Post-Graduation Degree/Diploma in Management is desirable. Knowledge of Power BI The Preferred - You Might Also Have Ownership - Takes responsibility for individual performance and aware of team performance goals. Advocacy & Alternate Positioning - Works on assignments that are moderately. Difficult, requiring judgment in resolving issue or in making recommendations. Ability to identify potential issues and bring them to supervisor's attention. Issue diagnosis, Resolution & Next issue avoidance - Promptly notifies manager about any problems that affect his/her ability to accomplish planned goals. Build Organizational Talent - Takes responsibility for individual performance and aware of team performance goals. Process Knowledge & Education - Receptive to coaching and feedback. Channel Navigation - Corresponds clearly in multi-channel environment (phone, email, chat ,service tickets. Proactively contributes to other's efforts and collaborates with teams across functions in the country. Asks appropriate probing questions to ensure understanding of situation, recognizes and offers alternative options to customer. Reports to : Team Lead What We Offer Our benefits package includes … Comprehensive mindfulness programs with a premium membership to Calm Volunteer Paid Time off available after 6 months of employment for eligible employees. Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation. Employee Assistance Program Personalized wellbeing programs through our OnTrack program On-demand digital course library for professional development and other local benefits! At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles. Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office. Show more Show less

SUMMARY Exciting Opportunity for Non-Technical Graduate Freshers in a leading MNC @Mumbai-Airoli location Job Description: Utilize knowledge in analytics and technology to enhance operational efficiency for NON VOICE processes in an MNC. Implement operational improvements for team members. Job Role: Provide email and chat support to the company's clients. Manage backend data for customers and upkeep reports. Ensure satisfactory resolution of customer inquiries. Address customer complaints and escalate them to a supervisor when necessary. Requirements Requirements: Excellent verbal and written communication skills are mandatory. Non-technical graduates from 2023 & 2024 Pass-out only. Diploma and Technical (BE, BTECH, BSC, BCA) graduates are not eligible to apply. Basic or good knowledge of MS Office (Excel, Word, and PowerPoint) is required. Willingness to work night shifts (US shift timings). All mark sheets until the last semester of graduation without any backlog/arrears, Aadhar card, and PAN card are required. Note: Candidates should reside within 30 km from Airoli. Shift Timing: 5:30 pm to 3:00 am, with 2 rotational weeks off. Benefits Salary Offered : Freshers - 19650 CTC per month PF ESI BOTH WAY CAB WORK FROM OFFICE

Job Description Target Audience: Graduates/ Postgraduates from recognized universities can apply. Locations of work: Pune Pre Requisites • Candidate must be an Indian citizen and above 18 years of age • Candidates should not have any backlogs for participating in the hiring process • Candidate needs to possess good communication skills • Candidate needs to be flexible to get allocated to any of the mentioned Mphasis operating locations • Candidate needs to be flexible to work in any shift as per business requirement. Profile / Designation: Senior Customer Service Associate / Executive (Level 2 / 3) Job Summary –  Customer Associate – Minimum 3+ years experience Soft Skills:  Good communication  Good understanding of English language Technical Skills:  Good computer knowledge  Good typing speed  Good keyboard knowledge and system navigation Skills Required: (Level 3)  Fluent and Good / Great command on 'Written' and spoken English  Relevant experience of having worked in an international contact center with 18 months  Versant score 0f 60 + at hiring stage  Typing speed of 35- 40 wpm with accuracy of 93% +  Weekend + 24 / 7 shift model + split weekly off working module  Should be able to deliver 8 hours of productive login hours daily with 3 chat concurrency  Good Analytical, logical, and reasoning skills is a must  Must have basic skills with usage of MS word and MS excel  Must be able to handle stress and work under pressure of SLAs Show more Show less

What’s Unique About You Is What Makes Us Better! Diversity is our strength and competitive advantage. Bring your flavor to the Papa John's team today! Have you ever thought about driving for one of those ride sharing companies? But, on second thought, you really don't want to make idle chit chat with a random stranger in your car. And, maybe a better idea is to look for a company that has fun, offers benefits to help pay for college, career advancement opportunities and discounts on pizza! If this describes you, come join our pizza team! We've never met a pizza that tries to make uncomfortable small talk. (Although, it's totally fine to talk to your pizza. ""You're so yummy. I love you pepperoni, sausage and extra banana peppers. You get me."") Pick your location and pick your favorite pizza 'cause you're going to be eating a lot of it. Perks? Glad you asked! Take advantage of our Dough & Degrees program - we'll pay 100% of tuition for undergraduate and graduate online degree programs through Purdue University Global for eligible corporate team members. Some of the other things we offer: Tips and mileage reimbursement paid out nightly, affordable health insurance options, flexible hours, pizza discounts (of course), corporate discounts on things like cell phone service, car maintenance and opportunities for career growth. Critical Ingredients You need to be at least 18 years old with insurance and an acceptable driving record. Hilarious knock-knock jokes are a plus, but not a requirement. Apply, interview and start! Everybody loves pizza, which means they also love the people who are behind the scenes working to deliver it. This is complex and challenging work – but let’s face it – it’s also pizza! If you want a fulfilling career with a company that’s always moving forward, we’re the right place. Papa John's is a Federal Contract employer who participates in E-Verify to confirm employment eligibility for each new team member. For more information please view the following PDFs: E-Verify Poster (English) - Right to Work Poster (English) - E-Verify Poster (Spanish) - Right to Work Poster (Spanish) Papa John's is an Affirmative Action and Equal Opportunity Employer. For more information please click on the following PDF. See terms & conditions for site use. Show more Show less

Skills : UI/UX Developer Experience : 3 - 8 yrs Location : All LTIM Office Location Job Description: Key Responsibilities: Design End-to-End User Experiences: Create wireframes, prototypes, and high-fidelity designs for complex AI workflows and intelligent systems such as AI copilots, dashboards, chatbots, and data explorers. Collaborate with Engineers: Work closely with frontend and backend developers to implement responsive, accessible, and performant UIs using React and TypeScript. UX for AI Interactions: Design intuitive interfaces for interacting with AI/ML models, including natural language inputs, real-time outputs, confidence scores, visual explanations, etc. Component Libraries & Design Systems: Help maintain and evolve the design system to support scalable development across AI applications. User Testing & Feedback Loops: Conduct usability tests, analyze behavior, and iterate designs based on feedback and performance metrics. Cross-Functional Communication: Translate complex AI functionality into elegant user interactions by partnering with product managers, data scientists, and researchers. Required Qualifications: 3–5 years of UI/UX design experience, with a focus on web-based applications. Strong portfolio showcasing interactive and data-intensive UI work. Proficiency in design and prototyping tools (Figma, Adobe XD, etc.). Experience implementing designs with React, Node.js, and TypeScript (you code or work hands-on with devs). Understanding of frontend performance, accessibility, and responsive design. Familiarity with user-centered design principles and agile development practices. Preferred Qualifications: Experience designing for AI-powered or data-driven applications. Exposure to LLM/GenAI-based UI patterns (e.g., chat interfaces, prompt tools, explainability layers). Familiarity with REST APIs, GraphQL, and WebSocket-based interfaces. Knowledge of version control tools (e.g., Git) and CI/CD basics. Show more Show less

Job Title: International Blended Process Associate (Voice + Chat) Location: Kolkata Job Description: We are hiring for International Blended Process (Voice + Chat) for a leading travel domain . This role involves handling customer queries across calls and chats for international customers. Eligibility Criteria: • Education: Graduate / Undergraduate • Excellent verbal and written communication skills in English • Flexible to work in rotational shifts and rotational week offs • Immediate joiners preferred Work Details: • Location: Kolkata • Shift: Rotational (5 days working) • Process: International Blended (Voice + Chat) Compensation: • Freshers : 15,000 in-hand to 23,000 in-hand + performance incentives + other benefits (depending upon the score) • Experienced candidates : Up to 28,000 in-hand + performance incentives + benefits Perks & Benefits: • Attractive performance-based incentives • Health insurance • Growth opportunities within the process • Paid training provided Interested candidates can share their CV on the given numbers. Sr. HR Simarpreet : 7840808749 Sr. HR Mehak : 8383025642 Sr. HR Diana: 9311602064

Role: Cloud Support Engineer Location: Remote Experience: 4-6 Years Shift: US Shift (10 PM to 7 AM IST) About Lucidity Lucidity is a company that provides an automated NoOps disk auto-scaler for cloud storage across AWS, Azure, and GCP. It addresses over-provisioned block storage by dynamically scaling capacity, increasing disk utilization to around 80% from 25-35%. This results in cost reductions of up to 70% for businesses. Here's a video of what Lucidity does . Why Join Lucidity? Lucidity is in a high growth stage with a unique and impactful product. Joining Lucidity offers the opportunity to work on cutting-edge technology, solve real-world problems for major enterprises, and be part of a company that is reshaping the future of cloud storage. We are backed by $31M in funding investors like Alpha Wave Global, WestBridge Capital and Beenext Trusted by major enterprises, including Fortune 500 companies panning across US and UK being the major Market. Opportunity to work with experienced Co- founders Vatsal & Nitin with relevant industry experience and teams spread across US, UK, UAE and India. Few additional useful links : website blogs : Youtube : LinkedIn About Role We're looking for a skilled and customer-focused Cloud Support Engineer to join our growing team at Lucidity. In this role, you’ll be the frontline hero, resolving complex technical issues for enterprise clients across the US and Europe. If you're passionate about cloud technologies and thrive in a fast-paced, high-impact environment—this is your chance to grow with us. Roles & Responsibilities Resolve customer issues through multiple channels, including phone, email, and chat, while identifying and addressing root causes. Apply advanced troubleshooting techniques to provide tailored solutions and ensure exceptional customer satisfaction. Collaborate with engineering and product teams to address technical challenges and enhance support processes. Develop tools or scripts to streamline support workflows. Participate in process improvement initiatives, including documentation and optimization of internal systems. Requirements 5+ years of experience in a technical support or equivalent role. Experience in cloud based companies for US and Europe customers . Hands-on expertise with at least one major cloud platform (AWS, GCP, or Azure). Working knowledge of monitoring and alerting tools Working experience on Windows and Linux OS system administration. Understanding of fundamental networking concepts and storage technologies Excellent written and verbal communication skills Ability to work effectively with enterprise customers. Experience with scripting or automation using Python, Bash, or PowerShell preferred. Experience with ITSM tools like Jira preferred. Exposure to cloud monitoring and logging tools preferred. What Do We Promise? Direct Customer Impact : Work directly with some of the largest Enterprise customers, including Fortune 500 companies in the US, UK, and Europe. Cutting-Edge Innovation : Be part of a pioneering team working on a first-of-its-kind product that enables the live shrinking of storage disks, solving unique industry challenges. Multi-Cloud Expertise : Gain hands-on experience across AWS, GCP, and Azure, making you a well-rounded cloud expert. High-Growth Environment : Thrive in a fast-paced, dynamic workplace with significant opportunities for professional development. Flexibility : Enjoy work-from-home options, and unlimited leave to support your work-life balance. Collaborative Culture : Join a supportive team of experienced cloud professionals focused on innovation and customer success. Lucidity is an Equal Opportunity Employer and considers all qualified applicants without regard to race, gender, age, disability, or other protected characteristics. Show more Show less

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. EY Job Description Job Title: Virtual Producer Associate Function: Talent Skill Level: Beginner Sub Function: L&D VTH Job Summary: L&D VTH is a core learning team in the Global Delivery Services organization, providing multiple learning support services including design, develop and delivery of learning solutions to EY Global teams, member firms and service lines. These solutions are delivered from our centres in India and Philippines. The Virtual Producer Associate is responsible for providing live session support for the Virtual Classrooms (VCs) conducted within EY. They are also responsible to support the admin activities as per the defined processes and procedures within the agreed service level agreements. The role is also responsible to build and maintain positive and productive relationships with other team members and customers. Essential Functions of the Job: The key function of this position is to produce the Virtual Classroom learning via the virtual platform and attend to functional inquiries/requests/transactions as assigned (including inquiries or requests via telephone or email) in accordance with established policies and procedures. Responsibilities : Produce the virtual classroom sessions using Microsoft Teams virtual platform Always ensure to provide exceptional client service to the stakeholders Instill trust and confidence in the global facilitators and the learning coordinators by demonstrating effective communication, collaboration, building rapport, planning and organizing the session requirements Become a trusted advisor to the global facilitators and regional learning coordinators Generate post session reports such as session attendance, polls, whiteboards, chat, mural boards etc Send producer feedback survey to the facilitators and regional requesters Liaise between the learner and the talent team Establish clear understanding of the EY Learning process flow and related activities Strictly follow the Learning Admin process map, procedures and Work instructions to execute the assigned requests appropriately Strict adherence to the defined Service Level Agreements (SLAs) Ensure quality compliance as per the defined standard Global process model Follows through on commitments and takes responsibility for results; effectively prioritizes assignments; identifies and reports barriers and issues to Supervisor Assists with GDS initiatives and other projects as assigned Ensures GDS organizational policies and processes are followed Knowledge and Skills Requirements: Strong communication skills to cater to a global audience, interpersonal skills and customer orientation; works effectively with others Good interpersonal skills and customer orientation; works effectively with the team Displays positive attitude; meets challenges and changes with an open mind, demonstrates commitment to the job Should essentially possess analytical and problem-solving skills Pro-active and always pay attention to detail – this is critical when it comes to large volume of transactions to be processed Flexible and dependable; willing to adjust work schedule as necessary to meet peak demands and customer requirements Proficiency with HR Technology (Success Factors, Service Now, or any other learning management system knowledge is an added advantage) Sound knowledge of virtual learning technology or any other Virtual platform knowledge (MS Teams, Zoom, WebEx, Adobe Connect) Proficiency in standard technology such as Outlook, Excel, Word, PowerPoint, Access is necessary Other Responsibilities: None Other Requirements: Other Language proficiency to be considered based on region/centre specific requirements Flexibility in working hours to accommodate multiple time zones as needed This role requires to support the AsiaPac, EMEIA and Americas time zones which will require the resource to work on rotational shifts May need to work on extra hours in case of special customer requirements Job Requirements: Education: Bachelor’s Degree in Commerce, Business Administration, Human Resources or related discipline required. Diploma in Human Resources will be an added advantage Experience: 0 - 4 years’ work experience preferred including prior Shared Services / BPO and / or HR Operations experience Certification Requirements: Certification / training in hosting MS Teams / Zoom / Webex sessions will be an advantage but not mandatory EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. Show more Show less

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. EY Job Description Job Title: Virtual Producer Associate Function: Talent Skill Level: Beginner Sub Function: L&D VTH Job Summary: L&D VTH is a core learning team in the Global Delivery Services organization, providing multiple learning support services including design, develop and delivery of learning solutions to EY Global teams, member firms and service lines. These solutions are delivered from our centres in India and Philippines. The Virtual Producer Associate is responsible for providing live session support for the Virtual Classrooms (VCs) conducted within EY. They are also responsible to support the admin activities as per the defined processes and procedures within the agreed service level agreements. The role is also responsible to build and maintain positive and productive relationships with other team members and customers. Essential Functions of the Job: The key function of this position is to produce the Virtual Classroom learning via the virtual platform and attend to functional inquiries/requests/transactions as assigned (including inquiries or requests via telephone or email) in accordance with established policies and procedures. Responsibilities : Produce the virtual classroom sessions using Microsoft Teams virtual platform Always ensure to provide exceptional client service to the stakeholders Instill trust and confidence in the global facilitators and the learning coordinators by demonstrating effective communication, collaboration, building rapport, planning and organizing the session requirements Become a trusted advisor to the global facilitators and regional learning coordinators Generate post session reports such as session attendance, polls, whiteboards, chat, mural boards etc Send producer feedback survey to the facilitators and regional requesters Liaise between the learner and the talent team Establish clear understanding of the EY Learning process flow and related activities Strictly follow the Learning Admin process map, procedures and Work instructions to execute the assigned requests appropriately Strict adherence to the defined Service Level Agreements (SLAs) Ensure quality compliance as per the defined standard Global process model Follows through on commitments and takes responsibility for results; effectively prioritizes assignments; identifies and reports barriers and issues to Supervisor Assists with GDS initiatives and other projects as assigned Ensures GDS organizational policies and processes are followed Knowledge and Skills Requirements: Strong communication skills to cater to a global audience, interpersonal skills and customer orientation; works effectively with others Good interpersonal skills and customer orientation; works effectively with the team Displays positive attitude; meets challenges and changes with an open mind, demonstrates commitment to the job Should essentially possess analytical and problem-solving skills Pro-active and always pay attention to detail – this is critical when it comes to large volume of transactions to be processed Flexible and dependable; willing to adjust work schedule as necessary to meet peak demands and customer requirements Proficiency with HR Technology (Success Factors, Service Now, or any other learning management system knowledge is an added advantage) Sound knowledge of virtual learning technology or any other Virtual platform knowledge (MS Teams, Zoom, WebEx, Adobe Connect) Proficiency in standard technology such as Outlook, Excel, Word, PowerPoint, Access is necessary Other Responsibilities: None Other Requirements: Other Language proficiency to be considered based on region/centre specific requirements Flexibility in working hours to accommodate multiple time zones as needed This role requires to support the AsiaPac, EMEIA and Americas time zones which will require the resource to work on rotational shifts May need to work on extra hours in case of special customer requirements Job Requirements: Education: Bachelor’s Degree in Commerce, Business Administration, Human Resources or related discipline required. Diploma in Human Resources will be an added advantage Experience: 0 - 4 years’ work experience preferred including prior Shared Services / BPO and / or HR Operations experience Certification Requirements: Certification / training in hosting MS Teams / Zoom / Webex sessions will be an advantage but not mandatory EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. Show more Show less

The Opportunity Entry level position; answers routine questions and issues from external or internal customers. Frequently escalates more complex customer complaints or issues to more senior customer service representatives. Avantor is looking for a Jr. Associate for the Customer Service team. It is an entry-level position. He/She should be responsible for answering routine questions and issues from external or internal customers. Frequently escalates more complex customer complaints or issues to more senior customer service representatives or a supervisor. What We’re Looking For Education: Undergraduate, Graduate, Diploma or Equivalent Work Experience required. Experience: 0-5 years of Customer Service experience preferred. Preferred Qualification Must demonstrate working knowledge of personal computer applications, such as Microsoft Word, Excel, Access and Outlook. Excellent customer service skills (friendly, courteous and helpful). Excellent communication skills (grammar, voice, diction). Strong customer orientation. Ability to evaluate customer needs, and respond with appropriate action/delivery How You Will Thrive And Create An Impact Primary contact with customers by email/fax/chat/phone concerning orders, returns, shipments and products. Receive and enter phone, fax, email and chat orders. Call/Email customers when necessary to advise shipments delay and/or information necessary to process orders. Make changes to or cancel orders/backorders and notify customers as required. Initiate orders for replacement parts and/or for correcting errors (shortages, wrong item shipped, etc.). Initiate file maintenance for corrections to customer file. Complete/route appropriate internal documentation to initiate processes to fulfill customer order(s). Manage order entry database as required to satisfy customer requests. Generate reports from database as per business needs. Work closely with internal departments and/or manufacturer to assure commitment to customer is met in a timely manner. Solicit sale of new or additional services. Handle irate customers in a professional manner. Obtain customer feedback information and provide timely feedback to company regarding service failures or customer concerns. Initiating shipment tracers with carriers. Performs other duties as assigned. Disclaimer The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer. Why Avantor? Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science. The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor. We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today! EEO Statement We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at recruiting@avantorsciences.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address. 3rd Party Non-solicitation Policy By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation Show more Show less

Hiring for 40+ Non-Voice Back Office roles in a UK Govt Bank Process. Location: Chennai. CTC: 1.751.78 LPA. Freshers (any stream) can apply. Must have passport. Join by 15th June. Send resume to: hr@inbox-infotech.com Free meal

🚀 Realty Assistant is Hiring – AI Agent Builder! 🚀 Job Title: AI Agent Builder (1–2 Years Experience) Location: Noida (Work from Office) Department: Technology Reports To: Chief Technology Officer Role Overview We are looking for a highly motivated AI Agent Builder with 1–2 years of hands-on experience in building, deploying, and automating intelligent solutions using modern AI tools and platforms. If you're passionate about solving real-world problems through innovative automation, this is your opportunity to work at the forefront of AI technology. Key Responsibilities AI Workflow Development: Design, build, and manage automation flows using platforms like Make.com, N8N, and Zapier. Tool Integration: Seamlessly connect AI platforms with CRMs, APIs, databases, email tools, WhatsApp, and other third-party services. Custom Agent Development: Build and deploy AI agents for sales automation, customer support, lead qualification, task automation, and conversational workflows (voice/chat). Research & Innovation: Explore new platforms and techniques. Present proof-of-concepts and internal solutions using emerging AI tech. Prompt Engineering: Design structured prompt workflows and memory strategies across LLMs (OpenAI, Claude, Gemini, etc.). Automation Projects: Independently drive micro-projects and cross-functional AI initiatives (AI/ML, RPA, APIs). Documentation & Training: Maintain clear technical documentation and deliver product demos and training to internal teams. Required Skills & Experience 1–2 years of experience building automation or AI-powered tools. Practical experience with no-code/low-code tools such as Make.com, Zapier, N8N. Solid understanding of LLMs (OpenAI, Claude, Gemini, etc.), vector databases, and prompt design. Proficient in API integration, webhooks, and tool chaining. Demonstrated ability to take projects from ideation to deployment. Strong analytical thinking and problem-solving skills. Clear communication and documentation practices. Preferred Qualifications (Good to Have) Experience in building internal tools for HR, sales, or customer service. Basic understanding of Python, Node.js, or JavaScript. Familiarity with databases like Airtable, MongoDB, Supabase, or SQL. Knowledge of RAG (Retrieval-Augmented Generation) and vector embedding techniques. What We Offer Opportunity to work on cutting-edge AI products from Day 1. Fast-paced, ownership-driven culture with minimal hierarchy. Access to premium AI tools, APIs, and resources to experiment and innovate. A high-growth environment that values creativity, speed, and initiative. Join us in shaping the future of intelligent automation. Apply now and bring your ideas to life. Show more Show less

WE ARE HIRING. Talkpush is hiring sales professionals, product managers, marketers, and developers to join its team. Most positions are based in our offices all over the globe: San Francisco, India, Philippines, Costa Rica, Mexico, and Hong Kong. Intelligent and ideological candidates interested in changing the world of recruitment are welcome to apply. Just have a chat with us on our website or on our Facebook page. Read more about the Talkpush culture here. ⚠️ DON'T APPLY FOR A JOB AT TALKPUSH IF THIS IS YOU Recruitment is one of the oldest, most established industries, and we're out to change it completely through automation. To make that dream come true, we need people with a fire in their belly who would rather deliver unpleasant truths to customers rather than slap together a quick fix. This isn't a 9-to-5 job that delivers the same experience every day, but a place where once in a while, you wake up with a burning desire to implement a new solution and to test the heck out of it. This means that people who think sucking up to the boss or being a yes-person is the path to success, who aren't willing to stand behind their idea, even in the face of pushback, who prefer change to be predictable and gradual, won't be very happy here. They might be smart, kind, and lovely, but this isn't their pot's lid. If you're the kind of person who gets a little obsessed about a problem and can't think of anything else until you can puzzle it out, we can offer interesting challenges, an international team that will challenge you, and a mission to help millions of people get hired by focusing relentlessly on building better candidate experiences. Does this sound a little scary and overly ambitious? Good, that's just how we like it. ✨ The Software Tester will be responsible for the following tasks Design test plans, scenarios, scripts, or procedures. Test system modifications to prepare for implementation. Document software defects, using Jira, and report defects to software developers. Monitor bug resolution efforts and track successes. Plan test schedules or strategies in accordance with project scope or delivery dates. Participate in product design reviews to provide input on functional requirements, product designs, schedules, or potential problems. Review software documentation to ensure technical accuracy, compliance, or completeness, or to mitigate risks. Document test procedures to ensure replicability and compliance with standards. Develop or specify standards, methods, or procedures to determine product quality or release readiness. Investigate customer problems referred by technical support. Install, maintain, or use software testing programs. Provide feedback and recommendations to developers on software usability and functionality. Requirements Minimum 2 years experience in testing web-based products / applications like ERP, CRM, HRMS, etc. Proven experience as a QA tester or similar role Experience in project management and QA methodology Familiarity with Agile frameworks and regression testing is a plus Ability to document and troubleshoot errors Working knowledge of test management software Excellent communication skills Attention to detail Analytical mind and problem-solving aptitude Strong organizational skills Show more Show less

Job Title: Chat Support & Telecaller - Offshore Marketers Location: Mohali, India Experience Required: 0-2 Years Qualification: Graduation About Us: Join our dynamic team at Offshore Marketers, a leading offshore marketing firm dedicated to providing exceptional telecalling and chat support services to our global clients. We pride ourselves on our innovative approach and commitment to delivering outstanding results. Job Description: We are seeking enthusiastic and skilled Telecallers & Chat Support Representatives to join our team in Mohali. The ideal candidates will have excellent communication skills, a passion for customer service, and the ability to work effectively in a fast-paced environment. Key Responsibilities: Telecalling: Make outbound calls to potential and existing customers to provide information about our services, address inquiries, and generate leads. Chat Support: Provide real-time assistance to customers through chat, resolving issues, answering questions, and ensuring a positive customer experience. Customer Engagement: Build and maintain strong relationships with customers by understanding their needs and providing tailored solutions. Data Management: Accurately record customer interactions and update CRM systems with relevant information. Feedback Collection: Gather customer feedback to improve service quality and customer satisfaction. Team Collaboration: Work closely with the marketing and sales teams to align strategies and achieve common goals. Performance Metrics: Meet or exceed performance targets, including call quality, response time, and customer satisfaction ratings. Requirements: Experience: 0-2 years of experience in telecalling, chat support, or customer service. Communication Skills: Must have exceptional verbal and written communication skills in English. Qualification: Graduation in any discipline. Technical Skills: Proficiency in using CRM software, chat support tools, and basic computer applications. Interpersonal Skills: Strong interpersonal skills with the ability to handle challenging customer interactions professionally. Problem-Solving: Ability to think critically and provide effective solutions to customer issues. Team Player: Collaborative mindset with a willingness to work as part of a team. Flexibility: Ability to work in shifts as required. If you are a motivated individual with a passion for customer service and marketing, we would love to hear from you! How to Apply: Send your updated resume and a cover letter explaining why you are the ideal candidate for this role to hr@offshoremarketers.com Offshore Marketers is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Show more Show less

Job Description Analyst – Inbound Chat – Customer Operations Pune | Full-time (FT) | Customer Operations Shift Timings – US Shift |Management Level – Analyst| Travel Requirements - NA Job Description: Inbound Chat – Analyst As a Customer Care Executive for the Inbound US Chat Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who reach out via chat with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured. Key Responsibilities Responding to incoming chats from customers in a professional and courteous manner. Engaging customers in conversation to understand their needs and concerns, and to provide accurate and timely information about products and services, pricing, and promotions. Proactively seeking opportunities to upsell and cross-sell products and services to customers. Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale. Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system. Meeting or exceeding individual and team sales targets. Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices. Requirements Excellent written communication skills in English. Previous experience in a customer service and sales role, preferably in a chat or online environment. Ability to multitask, prioritize, and manage time effectively. Strong problem-solving skills and the ability to think on your feet. Comfortable working in a fast-paced environment. Flexibility to work in rotational shifts, including evenings, weekends, and holidays. Familiarity with basic computer skills and knowledge of CRM systems. Education Bachelor's degree in any field is preferred. If you are a people-person with a passion for delivering outstanding customer service and have the necessary skills and experience to drive sales and upselling in a chat environment, we encourage you to apply for this exciting opportunity. About The Team eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience. eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law. Show more Show less