Responsibilities: Sales II Customer Acquisition • Identify Prospects In The Assigned Area And Generate New Leads Via Cold Calling, Emails, Chat And Door-To-Door Visits • Arrange In-Person Meetings With Potential Customers To Persuade Them To Buy The Company’s Product Or Service And Meet Their Requirements • Follow-Up With Customers To Maintain Relationships And Encourage Repeat Business And Referrals • Field Sales + Incentive Upto 6000 • Meet New Members Of Paytm

Conduct virtual consultations with patients via video, phone, or chat. Assess patient symptoms and medical history to diagnose conditions. Prescribe appropriate medications and treatment plans within regulatory limits. Provide follow-up care and monitor patient progress as needed. Educate patients about preventive healthcare, chronic condition management, and lifestyle modifications. Maintain detailed and accurate patient records in the EMR system. Comply with all telemedicine regulations, HIPAA standards, and medical guidelines. Collaborate with other healthcare professionals when specialist referral is required.

We are hiring for Chat Support Executive Work from office job Salary - 10k to 13k CTC ( Depends on the interview ) We are looking for immediate joiner minimum 12th pass required Fresher and experience both can apply Interested candidates contact HR-Rakesh

Responsibilities: Sales II Customer Acquisition • Identify Prospects In The Assigned Area And Generate New Leads Via Cold Calling, Emails, Chat And Door-To-Door Visits • Arrange In-Person Meetings With Potential Customers To Persuade Them To Buy The Company’s Product Or Service And Meet Their Requirements • Follow-Up With Customers To Maintain Relationships And Encourage Repeat Business And Referrals • Field Sales + Incentive Upto 6000 • Meet New Members Of Paytm

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description Moving our world forward by delivering what matters! UPS is a company with a proud past and an even brighter future. Our values define us. Our culture differentiates us. Our strategy drives us. At UPS we are customer first, people led and innovation driven. UPS’s India based Technology Development Centers will bring UPS one step closer to creating a global technology workforce that will help accelerate our digital journey and help us engineer technology solutions that drastically improve our competitive advantage in the field of Logistics. ‘Future You’ grows as a visible and valued Technology professional with UPS, driving us towards an exciting tomorrow. As a global Technology organization we can put serious resources behind your development. If you are solutions orientated, UPS Technology is the place for you. ‘Future You’ delivers ground-breaking solutions to some of the biggest logistics challenges around the globe. You’ll take technology to unimaginable places and really make a difference for UPS and our customers. Primary Skills Contributes to systems analysis and design. Designs and develops moderately complex applications. Contributes to integration builds. Contributes to maintenance and support. The application is used for Customer Support via the Phone, Web, Email, Messaging (SMS) and Chat channels. Analyze business requirements, translating those requirements into Salesforce specific solutions using the Salesforce toolsets (Out of the Box, Configuration, Customization). Experience in designing & building a solution using Salesforce Declarative & Programmatic Approach Experience with Integrating Salesforce with on premise legacy systems and other cloud solutions Experience with integration of middleware and Enterprise Service Bus. Experience with integrating Salesforce with the 3rd party using SOAP and REST APIs in XML\JSON formats Experience with Apex, workflow, Lightning Flows, and triggers Experience with Service Cloud & Service Business Process (Email to Case, Web to Case, Live Chat, Digital Engagement/Messaging, Phone to Case), Open CTI and/or CTI Vendors, Omnichannel, CRMA, Knowledge, Case Routing, Queues, Public Groups, User Group Assignments Experience with developing Salesforce Lightning Web Component (LWC), Aura Components, Visualforce and Javascript Secondary Skills Some knowledge of the Scaled Agile Methodology including program increments, PI Planning, Scrum of Scrums, and other Scaled Agile ceremonies. Participate in daily scrum meetings, analyze, and assign user stories to agile development team Understanding of the Microsoft productivity suite (Excel, Word, Power Point) Written and verbal communication skills Self-Motivated learner Employee Type Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. Show more Show less

Avant de postuler à un emploi, sélectionnez votre langue de préférence parmi les options disponibles en haut à droite de cette page. Découvrez votre prochaine opportunité au sein d'une organisation qui compte parmi les 500 plus importantes entreprises mondiales. Envisagez des opportunités innovantes, découvrez notre culture enrichissante et travaillez avec des équipes talentueuses qui vous poussent à vous développer chaque jour. Nous savons ce qu’il faut faire pour diriger UPS vers l'avenir : des personnes passionnées dotées d’une combinaison unique de compétences. Si vous avez les qualités, de la motivation, de l'autonomie ou le leadership pour diriger des équipes, il existe des postes adaptés à vos aspirations et à vos compétences d'aujourd'hui et de demain. Fiche De Poste Moving our world forward by delivering what matters! UPS is a company with a proud past and an even brighter future. Our values define us. Our culture differentiates us. Our strategy drives us. At UPS we are customer first, people led and innovation driven. UPS’s India based Technology Development Centers will bring UPS one step closer to creating a global technology workforce that will help accelerate our digital journey and help us engineer technology solutions that drastically improve our competitive advantage in the field of Logistics. ‘Future You’ grows as a visible and valued Technology professional with UPS, driving us towards an exciting tomorrow. As a global Technology organization we can put serious resources behind your development. If you are solutions orientated, UPS Technology is the place for you. ‘Future You’ delivers ground-breaking solutions to some of the biggest logistics challenges around the globe. You’ll take technology to unimaginable places and really make a difference for UPS and our customers. Primary Skills Contributes to systems analysis and design. Designs and develops moderately complex applications. Contributes to integration builds. Contributes to maintenance and support. The application is used for Customer Support via the Phone, Web, Email, Messaging (SMS) and Chat channels. Analyze business requirements, translating those requirements into Salesforce specific solutions using the Salesforce toolsets (Out of the Box, Configuration, Customization). Experience in designing & building a solution using Salesforce Declarative & Programmatic Approach Experience with Integrating Salesforce with on premise legacy systems and other cloud solutions Experience with integration of middleware and Enterprise Service Bus. Experience with integrating Salesforce with the 3rd party using SOAP and REST APIs in XML\JSON formats Experience with Apex, workflow, Lightning Flows, and triggers Experience with Service Cloud & Service Business Process (Email to Case, Web to Case, Live Chat, Digital Engagement/Messaging, Phone to Case), Open CTI and/or CTI Vendors, Omnichannel, CRMA, Knowledge, Case Routing, Queues, Public Groups, User Group Assignments Experience with developing Salesforce Lightning Web Component (LWC), Aura Components, Visualforce and Javascript Secondary Skills Some knowledge of the Scaled Agile Methodology including program increments, PI Planning, Scrum of Scrums, and other Scaled Agile ceremonies. Participate in daily scrum meetings, analyze, and assign user stories to agile development team Understanding of the Microsoft productivity suite (Excel, Word, Power Point) Written and verbal communication skills Self-Motivated learner Type De Contrat en CDI Chez UPS, égalité des chances, traitement équitable et environnement de travail inclusif sont des valeurs clefs auxquelles nous sommes attachés. Show more Show less

You'll connect with customers, understand travel needs, and convert leads into bookings while promoting flights, hotels, and holiday packages with strong communication and sales skills. Key role in driving revenue and enhancing customer satisfaction.

Job Title: Customer Support Trainer Company: Job-Ready.ai Compensation: $100/hour (Freelance/Remote) Location: Remote | Global Applicants Welcome About the Role: We are hiring a Customer Support Trainer to prepare learners for customer-facing roles by teaching them to handle inquiries, complaints, and technical issues professionally and empathetically. Key Responsibilities: Teach support tools like Zendesk, Freshdesk, Intercom, and ticketing systems. Train learners in handling live chat, voice support, and email communication. Conduct sessions on call etiquette, de-escalation techniques, and empathy. Provide feedback on tone, accuracy, and professionalism during simulations. Coach learners on handling SLAs, documentation, and follow-ups. Required Qualifications: 2+ years in a customer support role (tech support, voice/chat/email). Experience in support operations and QA processes. Excellent command of English and soft communication. Prior teaching or team lead experience is a plus. Comfort working across time zones in a remote setup. Why Join Job-Ready.ai? 💰 $100/hour compensation 🌍 Remote & flexible work 🧠 Work with an AI-powered training ecosystem Show more Show less

Job Description: Provides support and ensures customer satisfaction for tech-based products or services. Responsibilities: Resolve user queries via chat, email, or phone. Onboard new customers and offer training. Monitor customer satisfaction and retention. Coordinate with technical teams for escalations. Key Skills: CRM Tools (Zendesk, Freshdesk), Communication, Product Knowledge, Troubleshooting Show more Show less

Skills Join us a Salesforce Developer at Barclays where you'll spearhead the evolution of our digital landscape, driving innovation and excellence. You'll harness cutting-edge technology to revolutionize our digital offerings, ensuring unapparelled customer experiences. You may be assessed on the key critical skills relevant for success in role, such as: To be successful as a Salesforce Developer, where you should have experience with: Deep experience of Salesforce Sales,Community and Service Cloud applications. Hands on experience in service cloud features like OMNI channel, Live Agent chat Hands on experience in Force.com customization Hands-on expertise of salesforce lightening Aura and LWC components Very strong skills in Salesforce development technologies including;Advanced Apex (Triggers, Dynamic Apex) Advanced Visual force, Javascript, Integration (both real time and batch) via SOAP and BULK API, Apex Callouts Data migration using Apex data loader and other data loading tool Knowledge of a structured change environment, for example in Banking, financial services or with a Fintech Agile development methodology Salesforce Developer certifications preferred Good grasping power to learn new things quickly and to understand the Client's requirements. Translate simple to complex user requirements into functional and actionable software within the Salesforce environment Experience with GIT Clear and concise written and verbal communication Educational Qualification: BE ( CS or any relevant stream ) Some Other Highly Valued Skills May Include Change management process knowledge Make sure that the release is planned according to the requirements Implementation plan preparation and deployment as per the release schedule Communicate and coordinate among different teams You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role is based in Pune. Purpose of the role To design, develop and improve software, utilising various engineering methodologies, that provides business, platform, and technology capabilities for our customers and colleagues. Accountabilities Development and delivery of high-quality software solutions by using industry aligned programming languages, frameworks, and tools. Ensuring that code is scalable, maintainable, and optimized for performance. Cross-functional collaboration with product managers, designers, and other engineers to define software requirements, devise solution strategies, and ensure seamless integration and alignment with business objectives. Collaboration with peers, participate in code reviews, and promote a culture of code quality and knowledge sharing. Stay informed of industry technology trends and innovations and actively contribute to the organization’s technology communities to foster a culture of technical excellence and growth. Adherence to secure coding practices to mitigate vulnerabilities, protect sensitive data, and ensure secure software solutions. Implementation of effective unit testing practices to ensure proper code design, readability, and reliability. Analyst Expectations To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement. Requires in-depth technical knowledge and experience in their assigned area of expertise Thorough understanding of the underlying principles and concepts within the area of expertise They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others. OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate. Will have an impact on the work of related teams within the area. Partner with other functions and business areas. Takes responsibility for end results of a team’s operational processing and activities. Escalate breaches of policies / procedure appropriately. Take responsibility for embedding new policies/ procedures adopted due to risk mitigation. Advise and influence decision making within own area of expertise. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function. Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Make evaluative judgements based on the analysis of factual information, paying attention to detail. Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Guide and persuade team members and communicate complex / sensitive information. Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave. Back to nav Share job X(Opens in new tab or window) Facebook(Opens in new tab or window) LinkedIn(Opens in new tab or window) Show more Show less

Join us as a Customer Service & Operations Analyst This is an opportunity to make a positive impact to our customers and colleagues, as you deliver successful customer and business outcomes You’ll be actively participating in initiatives to improve customer service, processes and procedures You’ll hone your existing analytical skills and be well positioned to advance your career in this fast-paced role What you'll do In this key role, you’ll be providing crucial support to customers and colleagues in our contact centers. You’ll be responding to and investigating queries, providing support on business processes, policies and procedures and developing an understanding of customer and business needs in order to suggest improvements and increase efficiency. You’ll Also Be Identifying barriers to performance and coordinating improvements to enhance our efficiency Working closely with operational centers, providing coaching and support to increase efficiency and knowledge Keeping accurate records of day to day operations, logging incidents and identifying trends Reviewing manual or ineffective processes which could be automated or enhanced Maintaining a focus on improving our customer service and experiences The skills you'll need To be successful in this role, you’ll need to have excellent planning and organizational skills, along with good attention to detail. Excellent written communication skills Minimum 6 months to 1 or 1.5 years hands on experience in an International Chat or Email process Any graduation or post graduation. Preferred 2023 or 2024 pass outs Comfortable working in 24*7 shifts Microsoft Office skills, including PowerPoint, Excel and Word Show more Show less

Relevant Experience: 2 – 3 years Job Description As a Technical Support Engineer at 42Gears, you will play a pivotal role in guaranteeing client satisfaction through prompt and efficient technical assistance. Roles And Responsibilities Handle incoming support calls, emails, and chat messages from clients encountering technical issues. Diagnose and troubleshoot technical issues associated with our unified endpoint management product. Provide clear, step-by-step guidance and solutions to clients, ensuring a positive and constructive customer experience. Escalate intricate technical issues to the appropriate internal teams for resolution. Collaborate seamlessly with cross-functional teams to ensure timely and effective problem resolution. Document and meticulously track support issues to contribute to a comprehensive knowledge base. Stay abreast of the latest features and updates on our unified endpoint management product. Conduct product training sessions for clients and internal teams as required. Communicate effectively with clients, keeping them informed of the status of their support requests. Uphold a high level of customer satisfaction through professional and courteous communication. Requirements Bachelor’s degree in a relevant technical field or equivalent practical experience. Demonstrated experience in technical support or a comparable customer-facing role. Proficient troubleshooting and problem-solving skills. Effective communication and interpersonal abilities. Ability to work both independently and collaboratively in a fast-paced environment. Previous experience in a SaaS environment and a strong understanding of UEM and related technologies are advantageous. Additional Mandatory Requirements Availability to handle customer support through various channels, including calls, emails, and chats. Ability to work from the office. Willingness to work in rotational shifts covering a 24/7 operation. Apply Name Email Address Phone Number Upload Resume Drag & Drop Files Here or Browse Files 0 of 1 File name should contain "A-B a-b 0-9 () -".File type: PDF, Maximum file size: 2MB, If you encounter any difficulties with uploading your resume, please feel free to email it to us at jobs@42gears.com. I hereby acknowledge that I have read and understood the 42Gears Applicant Privacy Policy, and agree to 42Gears' use of my personal data in accordance with the Applicant Privacy Notice. Δ Show more Show less

We are Hiring for CHAT Process Willingness to work for 24/7 Shift Qualification - college drop out or graduates (no pursuing course) 5 days working, rotational shifts and 2 weekly off (rotational) Freshers are eligible Chat Process Immediate Joiners Required Candidate profile Immediate Joiners Excellent Communication Job Location - Dwaraka Nagar, Visakhapatnam Salary for Fresher: upto 2.7LPA CTC Experience - Upto 3.5LPA CTC Send me CVs ASAP @ 9599151694

Job Description Role : International Voice/Chat Process Location : Bangalore Candidate Expectations & Responsibilities 3-8 Years Work Experience in International voice process, chat process International voice process experience - Mandatory NO domestic voice process experience US Voice Process Experience - Preferred Experience in International HR Helpdesk - Preferred Experience in international chat process - Mandatory Understanding of various processes of core HR Operations Good understanding of various HR Systems/ applications and case management tools like ServiceNow, Workday Understanding of Service level agreements Understanding of the Telephony tools e.g. Avaya Flexible with night shifts. Skills Required RoleInternational Voice/Chat Process – Associate /Senior Associate/Team Lead - Bangalore Industry TypeITES/BPO/KPO Functional Area Required Education Bachelor Degree Employment TypeFull Time, Permanent Key Skills INTERNATIONAL VOICE PROCESS CHAT PROCESS Other Information Job CodeGO/JC/315/2025 Recruiter NameMarilakshmi S Show more Show less

Job Overview: We are looking for a proactive and engaging Online Mentor or Teacher with a strong background in customer service, technical support, and client communication. This role goes beyond traditional support — we need someone who is confident and skilled in conducting live video calls to coach, guide, and present solutions directly to our customers in an online face-to-face format. The ideal candidate will have excellent English communication skills (C1 level), be tech-savvy, and enjoy building real-time human connections virtually to create impactful customer experiences. Key Responsibilities: Provide high-quality support to customers through email, chat, and video conferencing. Conduct one-on-one or group video calls to provide coaching, product demonstrations, onboarding, and tailored solutions. Engage with potential and existing customers to drive sales through consultative and personalized communication. Help customers improve their current plans by understanding their needs and offering suitable recommendations. Maintain professional and friendly communication with customers via email for follow-ups and feedback. Record and maintain detailed notes of customer interactions in the CRM system. Collaborate with internal teams to troubleshoot and resolve customer issues efficiently. Stay updated on company products, services, and industry trends to offer accurate, up-to-date information. Required Qualifications: Minimum 3 years of experience in customer service, technical support, or sales. Strong English proficiency (C1 level or higher) — verbal and written. Confidence and professionalism in conducting live video calls and delivering presentations. Show more Show less

Trivium is a process outsourcing company focused on the Education and professional E-Learning marketplace. Trivium was founded in 2010 and provides services in assessment development, e Tutoring, hand grading and content support to education companies and e-learning platform providers globally. Our key markets currently are the US,UK and India. Trivium is head quartered in New Delhi, India which is its operational hub with offices in both the UK and US. Trivium is a fast growing company which is now over 500 people strong. Our team includes educated, experienced and motivated managers and subject matter experts. In a short span, Trivium has established a strong quality reputation and attracts and recruits candidates who besides being subject matter experts are dedicated to a long term career in education. We have experts in Math, Science and English who understand state and common core standards in the US and the central and state boards in India. Trivium's technical team is supported by a talented Finance, Human Resources, IT and Project managers who ensure smooth operations. The Role Dear Candidate, Trivium Education Services (P) Ltd. is looking for passionate Online Tutors to join our team! If you have excellent subject knowledge, this is a great work-from-home opportunity for you. Job Description Online tutoring High Grade (Graduation/Post Graduation) US Students This process is chat based. Primary Subjects opening for: - Web Development Cisco System Administration Cloud Technologies Computer Networking Cyber security Note: You have to choose secondary subject as well with the Primary Subjects. (Mathematics, Computer science, Physics etc.) Education Qualification : - Master's Work Timings: 10:30 PM to 8:30 AM 5 days a week (Monday – Friday) (You can choose your own flexible working hours between this time frame, Minimum – 4 hours and Maximum – 6 hours) Compensation: - Min 425 - Max 700 Essential Competencies Excellent subject knowledge. Ability to communicate scientific and subjective concepts clearly in English. Basic computer operating skills. Hands on experience in surfing Internet, using search tools like Google etc. About Trivium Trivium is a process outsourcing company focused on the Education Vertical. Trivium Education is a privately held outsourced provider of content creation, on-line tutoring and assessment development for education publishers and EdTech providers. Established in 2010 as a Master Franchise of The Princeton Review it now employees 450+ FTEs and 1000's of freelancers across India, US and the UK. Visit www.triviumedu.com to learn more. Join us and become a part of a dynamic EdTech outsourcing company that collaborates with top educational publishers and platforms across India, the US, and the UK! Ideal Profile You are a strong networker & relationship builder You are adaptable and thrive in changing environments You are highly goal driven and work well in fast paced environments What's on Offer? Great work environment Flexible working options Work within a company with a solid track record of success Show more Show less

We are an automotive start-up company that was founded in Hong Kong in 2018 and officially opened its doors in November 2019. During that period, Hong Kong was going through social unrest immediately followed by the pandemic. Riding along this growth, and the opportunity posed by the growing awareness and demand for electric vehicles, we are now looking to expand its horizon. To power this growth, we are now in the process of hiring seasoned professionals to help the Company realize its vision. The Role You Will Be Responsible For Assist in the creation, updating, and maintaining the Purchase Order (PO) workflow. Arrange shipping, deliveries, and pickups with FedEx and freight forwarders. Inventory Management, including SKU updates, stock adjustments, and transfers. Maintain and update warranty claims workflows in ClickUp. Support after-sales communication through email, Google Chat updates, and other platforms. Prepare and conduct weekly supply chain meeting minutes. Update and manage supply chain contacts and filing systems. Upload new products and maintain product listings in Inventory System. Ideal Profile You have at least 1 year experience within a Admin Assistant or Virtual Assistant role interpersonal skills. You can work with minimal supervision and multi-task effectively. You have good computer skills ( MS Word, Excel, Powerpoint). You are a strong team player who can manage multiple stakeholders You enjoy finding creative solutions to problems You are a self-starter and demonstrate a high level of resilience Proficiency in using Google Workspace (Docs, Sheets, Chat) for communication and reporting. Comfortable with change and enjoys iterative processes. Proficient in using technical software, project management tools (e.g., ClickUp, Airtable), and other relevant applications. Essential Requirements For Remote Work Reliable Laptop or Desktop Computer. Stable and high-speed internet connection. Power source and backup internet connection in case of electricity interruptions. What's on Offer? A role that offers a breadth of learning opportunities Attractive compensation package Great work culture Show more Show less

Overview Cvent’s Global Demand Center seeks a dynamic and experienced Assistant Team Lead for our Marketing Technology team. This role is pivotal in optimizing our “Go-to-Market” technology, account-based marketing, and personalization efforts. The successful candidate will specialize in advanced marketing technologies, ensuring alignment with business goals and enhancing the experience for prospects and customers through innovative solutions. At Cvent, you'll be part of a dynamic team that values innovation and creativity. You'll work with cutting- edge technology and help drive our go-to-market efforts to new heights. We want to hear from you if you are passionate about marketing technology and have a track record of driving success through innovative solutions. In This Role, You Will Manage our Go-to-Market Tech Stack: Elevate our “Go To Market” technology stack, including revenue marketing tech, ABM, and personalization tools. Implement and manage advanced marketing technologies such as 6sense and chat solutions. Own the technical implementation and ongoing management of new Go-To-Market tools. Integration and Implementation: Lead the charge in overseeing technical integrations across various marketing and sales platforms. Transform the chat experience for prospects and customers by ensuring seamless integration of chat solutions with other marketing tools. Optimize sales-facing systems like Reachdesk to align with business goals. Campaign Attribution and Reporting: Support and enhance campaign attribution strategies for better tracking and analysis. Develop and manage comprehensive reporting frameworks to measure the effectiveness of technology-driven marketing efforts. Create and maintain ABM dashboards, providing clear visibility into performance metrics. Performance Analysis and Improvement: Analyze chatbot performance and make data-driven improvements to enhance customer engagement. Lead efforts to improve the functionality and effectiveness of our marketing and sales enablement technologies. Leverage data-driven insights to inform decision-making and drive continuous improvement. Training and Support: Deliver impactful training on go-to-market tools and processes, ensuring the marketing team fully utilizes the capabilities of our tools. Support campaign attribution and reporting strategies, providing accurate and actionable data to stakeholders for informed decisions. Technical Expertise and Leadership: Serve as a technical expert, onboarding new technologies and optimizing the use of existing tools in our marketing technology stack. Guide the team in harnessing the full potential of our tech resources. Gap Identification and Requirement Development: Identify gaps and develop requirements for the automation of manual tasks to enhance marketing efficiency and effectiveness. Innovate solutions to streamline processes and drive productivity. Evaluation of New Technologies: Evaluate new marketing technologies, ensuring alignment with business objectives and staying ahead of industry trends. Here's What You Need Bachelor’s/Master’s degree in Marketing, Business, or a related field. Exceptional project management skills, including attention to detail, stakeholder engagement, project plan development, and deadline management with diverse teams. Deep experience with go-to-market tools like: ABM - 6sense, DemandBase Chat - Drift, Qualified, Avaamo Gifting - Reachdesk, Sendoso AI - ChatGPT, Microsoft Azure, Claude, Google Gemini, Glean, etc. Web - CHEQ, OneTrust iPaaS - Zapier, Tray.io, Informatica Skilled in crafting technical documentation and simplifying complex procedures. A minimum of 5 years of hands-on technical experience with marketing technologies like marketing automation platforms, CRM and database platforms Strong capacity for understanding and fulfilling project requirements and expectations. Excellent communication and collaboration skills, with a strong command of the English language. Self-motivated, analytical, eager to learn, and able to thrive in a team environment. Show more Show less

Overseas Cyber Technical Services Pvt. Ltd. (OCTS) is the largest IT/Software company in Karaikudi. We mark ourselves as the rapidly growing next gen tech company to provide world class IT services to various clients across the globe. Our company runs on 4H Core Values namely HONESTY, HUMILITY, HARD WORK & HAPPINESS. This is a digital era, any kind of business requires to mark their presence on the internet. Being a forefront IT service provider, we create highly equipped softwares, websites, digital marketing plans, etc according to the needs of the client to mark them digitally and grow their business. Having over 100 employees specialised in various services of radar of IT/ITES, OCTS is known for its modern products/services that are technology enabled and meeting international standards. We solve various issues of clients in the IT periphery. The vision of the client is the aim of our firm. We have a whole lot of clients from overseas who are happy and satisfied with our products/services and demanding to extend our relationship. The Role We are seeking a dedicated and customer-oriented individual to join our team as a Customer Support Executive for the night shift. In this role, you will be responsible for providing exceptional customer service and assistance to our clients during nighttime hours. Your primary objective will be to address customer inquiries, resolve issues, and ensure overall customer satisfaction. Job Responsibilities Respond promptly and professionally to customer inquiries via various channels (phone, email, chat, etc.) during the night shift. Provide accurate and relevant information to customers regarding products, services, and company policies. Assist customers in troubleshooting technical issues and provide step-by-step instructions when needed. Identify and escalate complex or unresolved issues to the appropriate departments or senior staff for further assistance. Maintain detailed and accurate records of customer interactions and transactions using the company's customer support software or CRM system. Follow up with customers to ensure their issues have been resolved and they are satisfied with the resolution. Stay up-to-date with product knowledge, company updates, and industry trends to provide accurate and current information to customers. Adhere to company policies and procedures, including privacy and security guidelines, while handling customer information. Meet or exceed the company's key performance indicators (KPIs) and customer service targets. Ideal Profile Previous experience in customer support or a related role is preferred. Excellent verbal and written communication skills. Ability to work independently and efficiently during night hours. Strong problem-solving and multitasking abilities. Patience, empathy, and a customer-centric approach. Familiarity with customer support software or CRM systems is a plus. Basic technical knowledge to handle general customer inquiries. Flexibility to adapt to changing schedules and work demands. High level of professionalism and integrity in dealing with confidential customer information. Fluency in English (additional language proficiency is a bonus). What's on Offer? Dynamic and Supportive Environment ESI & EPF benefits Night Shift Allowance Yearly Bonus & Increment Sick days off Employee recognition and rewards Show more Show less

GEMGEM: Your Trusted Platform for Authentic JewelryIt is your gateway to a world of exquisite jewelry, diamonds, and precious gemstones. We are a leading international online marketplace that connects jewelry sellers with a passionate community of jewelry enthusiasts. The Role About Us GEMGEM is a next-generation luxury marketplace where people buy and sell authentic pre-owned fine jewelry. We're combining years of industry experience with modern technology to build a trusted global platform. What You’ll Do Live Chat Support Answer customer questions through live chat Respond quickly, clearly, and professionally in English Sales Support Share product details to help customers choose the right items Support the sales team with smooth communication CRM and Data Management Keep customer data updated in our CRM system Log chats and track activity Order Coordination Help process orders and coordinate with internal teams Keep customers informed about their orders Issue Handling Solve customer concerns efficiently and politely Escalate issues when needed Reporting Generate reports on chat and sales support activities Share ideas for improvements Process Improvement Identify gaps and suggest better ways to improve customer service What You’ll Get Competitive salary (based on experience) Performance-based bonuses Career growth opportunities Training and development support If you enjoy helping customers and want to grow with a fast-paced, global company, we’d love to hear from you. Apply now to join GEMGEM. Ideal Profile What You Need Graduate degree in any stream At least 1+ year of experience in sales support (tech/IT background is a plus) Strong English communication skills (written and spoken) Comfortable using CRM systems, Microsoft Office, AI tools, and more Good communication and multitasking skills Customer-focused and works well in a team What's on Offer? Opportunity within a company with a solid track record of performance Join a market leader within Jewellery Opportunity to make a positive impact Show more Show less

GEMGEM: Your Trusted Platform for Authentic JewelryIt is your gateway to a world of exquisite jewelry, diamonds, and precious gemstones. We are a leading international online marketplace that connects jewelry sellers with a passionate community of jewelry enthusiasts. The Role About Us GEMGEM is a next-generation luxury marketplace where people buy and sell authentic pre-owned fine jewelry. We're combining years of industry experience with modern technology to build a trusted global platform. What You’ll Do Live Chat Support Answer customer questions through live chat Respond quickly, clearly, and professionally in English Sales Support Share product details to help customers choose the right items Support the sales team with smooth communication CRM and Data Management Keep customer data updated in our CRM system Log chats and track activity Order Coordination Help process orders and coordinate with internal teams Keep customers informed about their orders Issue Handling Solve customer concerns efficiently and politely Escalate issues when needed Reporting Generate reports on chat and sales support activities Share ideas for improvements Process Improvement Identify gaps and suggest better ways to improve customer service What You’ll Get Competitive salary (based on experience) Performance-based bonuses Career growth opportunities Training and development support If you enjoy helping customers and want to grow with a fast-paced, global company, we’d love to hear from you. Apply now to join GEMGEM. Ideal Profile What You Need Graduate degree in any stream At least 1+ year of experience in sales support (tech/IT background is a plus) Strong English communication skills (written and spoken) Comfortable using CRM systems, Microsoft Office, AI tools, and more Good communication and multitasking skills Customer-focused and works well in a team What's on Offer? Opportunity within a company with a solid track record of performance Join a market leader within Jewellery Opportunity to make a positive impact Show more Show less

GEMGEM: Your Trusted Platform for Authentic JewelryIt is your gateway to a world of exquisite jewelry, diamonds, and precious gemstones. We are a leading international online marketplace that connects jewelry sellers with a passionate community of jewelry enthusiasts. The Role About Us GEMGEM is a next-generation luxury marketplace where people buy and sell authentic pre-owned fine jewelry. We're combining years of industry experience with modern technology to build a trusted global platform. What You’ll Do Live Chat Support Answer customer questions through live chat Respond quickly, clearly, and professionally in English Sales Support Share product details to help customers choose the right items Support the sales team with smooth communication CRM and Data Management Keep customer data updated in our CRM system Log chats and track activity Order Coordination Help process orders and coordinate with internal teams Keep customers informed about their orders Issue Handling Solve customer concerns efficiently and politely Escalate issues when needed Reporting Generate reports on chat and sales support activities Share ideas for improvements Process Improvement Identify gaps and suggest better ways to improve customer service What You’ll Get Competitive salary (based on experience) Performance-based bonuses Career growth opportunities Training and development support If you enjoy helping customers and want to grow with a fast-paced, global company, we’d love to hear from you. Apply now to join GEMGEM. Ideal Profile What You Need Graduate degree in any stream At least 1+ year of experience in sales support (tech/IT background is a plus) Strong English communication skills (written and spoken) Comfortable using CRM systems, Microsoft Office, AI tools, and more Good communication and multitasking skills Customer-focused and works well in a team What's on Offer? Opportunity within a company with a solid track record of performance Join a market leader within Jewellery Opportunity to make a positive impact Show more Show less

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description Job Responsibilities: Handle incoming customer inquiries and issues via chat and make outcalls as required in 24/7 environment Provide accurate, timely, and courteous responses to customer queries, concerns, and requests. Identifying customer needs and assisting customers in various emergency situations along with effective multitasking abilities Maintain a professional and empathetic tone while addressing customer concerns on chats to ensure customer resolution and satisfaction. Utilize established guidelines and resources to resolve customer issues promptly and effectively. Document customer interactions, details, and resolutions accurately in the designated system. Collaborate with team members and cross-functional departments to escalate and resolve complex issues. Primary Requirement: Excellent verbal and written communication skills including the ability to maintain a courteous and professional demeanor with customers and with fellow employees Willingness to work in a dynamic 24/7 environment Ability to prioritize, multitask and work independently Problem solving skills and the desire to help customer Strong time management skills Job Responsibilities : Handle incoming customer inquiries and issues via chat and make outcalls as required in 24/7 environment Provide accurate, timely, and courteous responses to customer queries, concerns, and requests. Identifying customer needs and assisting customers in various emergency situations along with effective multitasking abilities Maintain a professional and empathetic tone while addressing customer concerns on chats to ensure customer resolution and satisfaction. Utilize established guidelines and resources to resolve customer issues promptly and effectively. Document customer interactions, details, and resolutions accurately in the designated system. Collaborate with team members and cross-functional departments to escalate and resolve complex issues. Primary Requirement: Excellent verbal and written communication skills including the ability to maintain a courteous and professional demeanor with customers and with fellow employees Willingness to work in a dynamic 24/7 environment Ability to prioritize, multitask and work independently Problem solving skills and the desire to help customer Strong time management skills Primary Skills Shift Time Recruiter Info Nikita Torne [C] ntorn@allstate.com About Allstate The Allstate Corporation is one of the largest publicly held insurance providers in the United States. Ranked No. 84 in the 2023 Fortune 500 list of the largest United States corporations by total revenue, The Allstate Corporation owns and operates 18 companies in the United States, Canada, Northern Ireland, and India. Allstate India Private Limited, also known as Allstate India, is a subsidiary of The Allstate Corporation. The India talent center was set up in 2012 and operates under the corporation's Good Hands promise. As it innovates operations and technology, Allstate India has evolved beyond its technology functions to be the critical strategic business services arm of the corporation. With offices in Bengaluru and Pune, the company offers expertise to the parent organization’s business areas including technology and innovation, accounting and imaging services, policy administration, transformation solution design and support services, transformation of property liability service design, global operations and integration, and training and transition. Learn more about Allstate India here. Show more Show less

Job Title: Quality Analyst Job Description The Quality Evaluator is a temporary assignment or training role (aligned w/the Agent CL11) responsible for monitoring and evaluating inbound and/or outbound calls and other customer contact methods (e.g. email, chat) for accuracy and adherence to established quality standards. This position assists in the output of assessing quality standards and providing insight to customers to contribute to program performance improvements. Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key Responsibilities: Report results of evaluations to appropriate Quality/Operations stakeholders (Quality Leadership Supervisor and Account Management) on a weekly and monthly basis. Achieve departmental productivity requirements (e.g. number of calls/chats monitored per month on schedule etc.). Facilitate and/or participate in calibration sessions with Quality Leadership, staff. Facilitate remote call monitoring sessions as needed. Maintain forms and definitions documents. Participate in performance improving task force with Account Management and clients. Participate in internal quality audits (e.g. periodic audits of all key customer related processes to determine process control and efficiencies) and recommend changes. Demonstrate mastery and comprehension of client’s quality standards. Facilitate program specific internal & external calibration sessions. Participate in program management monitoring sessions. Demonstrate proficiency with respect to the client specific sales/service process. Maintain current understanding of program strategies while process monitoring Proficiency in use of Quality reporting databases. Support management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecard and account profitability goals. Work closely with the Quality Supervisor & Manager on analysis and process improvement initiatives. Key skills & knowledge: Proficiency with various software applications programs including e-mail messaging applications Microsoft Word and Excel Experience in managing international voice clients preferably in Banking/Insurance/Healthcare Effective oral and written communication skills Broad understanding of client conformance measures Process Improvement knowledge/analytical skills- preferred Educational Qualification : Graduation Disclaimer:- 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities. Location: IND Mumbai - Malad West Paradigm Towers Mindspace Language Requirements: Time Type: If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents R1626687 Show more Show less

Job Title: Quality Analyst Job Description The Quality Evaluator is a temporary assignment or training role (aligned w/the Agent CL11) responsible for monitoring and evaluating inbound and/or outbound calls and other customer contact methods (e.g. email, chat) for accuracy and adherence to established quality standards. This position assists in the output of assessing quality standards and providing insight to customers to contribute to program performance improvements. Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key Responsibilities: Report results of evaluations to appropriate Quality/Operations stakeholders (Quality Leadership Supervisor and Account Management) on a weekly and monthly basis. Achieve departmental productivity requirements (e.g. number of calls/chats monitored per month on schedule etc.). Facilitate and/or participate in calibration sessions with Quality Leadership, staff. Facilitate remote call monitoring sessions as needed. Maintain forms and definitions documents. Participate in performance improving task force with Account Management and clients. Participate in internal quality audits (e.g. periodic audits of all key customer related processes to determine process control and efficiencies) and recommend changes. Demonstrate mastery and comprehension of client’s quality standards. Facilitate program specific internal & external calibration sessions. Participate in program management monitoring sessions. Demonstrate proficiency with respect to the client specific sales/service process. Maintain current understanding of program strategies while process monitoring Proficiency in use of Quality reporting databases. Support management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecard and account profitability goals. Work closely with the Quality Supervisor & Manager on analysis and process improvement initiatives. Key skills & knowledge: Proficiency with various software applications programs including e-mail messaging applications Microsoft Word and Excel Experience in managing international voice clients preferably in Banking/Insurance/Healthcare Effective oral and written communication skills Broad understanding of client conformance measures Process Improvement knowledge/analytical skills- preferred Educational Qualification : Graduation Disclaimer:- 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities. Location: IND Mumbai - Malad West Paradigm Towers Mindspace Language Requirements: Time Type: If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents R1626687 Show more Show less