Skill required: User-Generated Content Moderation - Content Moderation Designation: Trust & Safety Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. Content moderators serve as an important line of defense by helping improve the quality and safety of online content while gaining hands-on job experience. You will deliver value to our clients, while making a larger impact on society. You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual may be exposed to flashing lights or contrasting light and dark patterns. Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accenture’s well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. o Maintain a calm, positive, and helpful attitude with all customer interactions. o Stay updated with the latest product/service features, company policies, and troubleshooting steps to provide accurate information. o Provide clear and concise explanations to customers regarding products, services, or policies. o Manage multiple customer chats simultaneously while maintaining a high level of customer service. o Ensure that chat responses are efficient, clear, and accurate. o Meet performance metrics for response time, resolution time, and customer satisfaction. o Document customer interactions accurately in the system. o Log all inquiries, complaints, and solutions provided for future reference. o Maintain detailed records of customer issues and feedback for quality and training purposes. What are we looking for? Review, classify and/or remove content according to client guidelines, using specific tools and channels Understand and remain updated on changing client policies and guidelines Investigate, resolve, and relay complex content issues to the broader Trust and Safety team 2-3 years of customer support experience via phone, email, and chat Robust multitasking skills (e.g. able to log calls and interact with the customer simultaneously) Online advertising experience is a huge plus and preferred Work closely with other team members and departments to ensure seamless service delivery. Share feedback, best practices, and insights with the team leader to improve overall team performance. Maintain high levels of professionalism and ensure that all interactions align with company standards and policies. Participate in regular training sessions to improve skills and knowledge. Basic Qualifications/Skills Needed Strong coping, emotional resilience, and stress-management skills Excellent comprehension, communication, and (insert language) skills Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies Strong attention to detail Comfort synthesizing and analyzing information from multiple streams Strong critical thinking and decision-making skills o Provide support to customers via live chat on various platforms. o Respond to customer inquiries in a professional and timely manner. o Assist customers in troubleshooting technical issues, placing orders, providing product information, and resolving any concerns. o Identify and resolve customer issues and complaints effectively. o Escalate unresolved issues to higher-level support teams when necessary. o Maintain a calm, positive, and helpful attitude with all customer interactions. o Stay updated with the latest product/service features, company policies, and troubleshooting steps to provide accurate information. o Provide clear and concise explanations to customers regarding products, services, or policies. o Manage multiple customer chats simultaneously while maintaining a high level of customer service. o Ensure that chat responses are efficient, clear, and accurate. o Meet performance metrics for response time, resolution time, and customer satisfaction. o Document customer interactions accurately in the system. o Log all inquiries, complaints, and solutions provided for future reference. Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Strong coping, emotional resilience, and stress-management skills Excellent comprehension, communication skills Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies Strong attention to detail Comfort synthesizing and analyzing information from multiple streams Strong critical thinking and decision-making skills Deep familiarity and passion for the internet, internet platforms, and internet culture High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported Ability to work well individually and as part of a team Ability to work differing rotations/shifts and non-standard work hours Flexibility in meeting changing business needs in a fast-paced environment Commitment to quality, efficiency, and effectiveness Previous business process outsourcing, customer service, or content moderation experience is a plus Show more Show less

As a Business Development Associate, you will be responsible for proactively reaching out to potential customers across global markets through telephone communications. Your primary goal will be to generate sales leads, pitch products or services, and secure deals. This role requires a dynamic individual with strong communication skills, a persuasive demeanor, and a results-oriented mindset. Key Responsibilities Outbound Calling: Initiate outbound calls to prospective customers in international markets. Clearly articulate product features, benefits, and pricing to generate interest. Understand the logistic and supply chain Structured Sales Approach Lead Generation: Identify and qualify potential leads through effective questioning and active listening. Maintain a pipeline of qualified leads for follow-up and conversion. Maintain Database for business review Pass over domestic leads to cross functional team Product/Service Presentation: Present products or services to potential customers, addressing their needs and concerns. Clearance Process and International Network Customize sales pitches based on customer requirements. Sales Closing: Effectively close sales and achieve monthly/quarterly sales targets. Achieve FTB (First Time Buyer) and Retention targets Overcome objections and negotiate terms to secure deals. Customer Relationship Management: Build and maintain strong relationships with clients to foster repeat business. Provide excellent customer service and address post-sale inquiries. Understand Pain Area of Customer Market Research: Stay informed about industry trends, competitor activities, and market conditions. Share market insights with the sales and marketing teams. Sales Reporting: Maintain accurate and up-to-date records of sales activities. Provide regular reports on sales performance and achievements. Any other task as assigned Qualifications And Skills Proven experience in international Tele sales or a similar role. Excellent verbal communication and active listening skills. Ability to build rapport quickly and establish strong customer relationships. Results-oriented with a track record of meeting or exceeding sales targets. Familiarity with CRM systems and sales tracking tools. Strong organizational and time management skills. Excellent Negotiation Skills using chat gap and ice breaker Structured Sales Approach Share with someone awesome View all job openings Show more Show less

Job title: Head of Customer Service - D2C Fast Fashion (chat based process) Location: Gurugram Industry: E-commerce / Fast Fashion Apparel About us: We are a fast-growing D2C e-commerce brand in the Fast fashion Apparel space, committed to delivering high-quality products and an exceptional customer experience. Our website is hosted via Shopify and we use WhatsApp channel for Customer assistant. As we continue to scale, we're looking for a proactive and experienced leader to head our chat-based customer service operations. Key Responsibilities: Lead the Support Team: Supervise and guide the day-to-day operations of the customer support team and ensure proper responses to customer queries while managing response time Chat and CRM Tools: Have experience with platforms like Freshchat, Zendesk, Intercom, or Gorgias to manage workflows for WhatsApp chat, maintain records, and provide insight to improve Chat bot response and effectiveness Handle Escalated Queries and ensure quick redressal of complex issues. RR and Exchange Request : Handle and improve process related to RR and work towards how to reduce manual interference for these queries Collaborate with Cross-Functional Teams : Collaborate closely with operations, production, logistics, and tech teams to resolve customer issues efficiently. Monitor and Audit Team Performance Metrics: Monitor team performance and drive KPIs like response time, resolution rate, CSAT, and first-contact resolution. Analyze Customer Interactions: Analyze chat transcripts and customer feedback to identify trends and areas for improvement. Stay Updated with Industry Trends: Regularly track industry updates and competitor practices to keep the support function efficient and competitive. Additional Tasks: As Oyela is a fast growing startup, there are processes, tasks and surveys needed to be implemented and done by CX team to provide best experience to Customers and to improve our services and products Qualifications & Experience: Minimum 5 years of Total work experience and Minimum 3 years of experience in heading a chat-based customer support team for an e-commerce or D2C brand. Proven ability to manage team targets, escalations, and day-to-day performance metrics. Strong written & communication skills, empathy, and customer-first mindset. Comfortable with data tracking and reporting. Exposure to WhatsApp commerce or social commerce support. Show more Show less

URGENT HIRING for Admission Counselor Contact no. -9300955707 Experience: 1- 5 years in sales, preferably in the education sector or a relate Salary upto 6.5lpa Location-Noida Key Responsibilities: Counselling prospective students and guiding them about the different UG & PG courses offered. Counselling through Data Calling, online chat server. Advise students on specific degree programs and admission procedures. Collect the feedback from the participants and consolidate the same Handling queries over telephone Converting leads to admissions. Recording and maintaining and calling on given leads Maintaining telephonic and walk-in record for the day Qualifications: Bachelor's degree in an any field Proven experience in sales, preferably in the education sector or a relate Excellent communication and interpersonal skills. Strong sales acumen with the ability to influence and persuade others. Customer-centric mindset with a focus on delivering exceptional service. Ability to work independently and as part of a team in a fast-paced environment. Proficiency in CRM software and other relevant technology tools. Goal-oriented mindset with a track record of achieving targets. Interested candidates can apply along with their resume on the below mentioned email ID or whatsapp number Contact no. - 9300955707 Show more Show less

Hiring: Customer Support Associate International Voice Backend Process (Pune) Age criteria - not more than 35 We are currently hiring Customer Support Associates for our International Voice and Backend Process at our Pune location. Job Details Position: Customer Support Associate Process: International Voice Chat Process Location: Pun Work Timings: 24*7 Rotational Shift Experience Required: Minimum 6 Month in International Voice Qualification: Graduate (mandatory) Communication: Excellent verbal communication skills in English are a must Salary Benefits Salary Range: 3 .5 LPA 6.5 LPA (Based on experience) Night Shift Allowance (NSA) Company-Provided Cab Facility Interview Process 1st Round: HR 2nd Round: - Versant Final Round: Ops Apply Now! If you meet the criteria and are interested, please share your updated resume at nikita.genesis@ghrst.com or contact 7744984200 Note: This position is open only to experienced candidates with relevant background in International Outbound Customer Support. This job is provided by Shine.com Show more Show less

Job Title: Travel Customer Support Agent Job Summary We're seeking a highly skilled and empathetic Customer Support Agent to join our travel team. You'll provide exceptional support to our customers, resolving their travel-related issues and ensuring a seamless experience. Key Responsibilities Respond to customer inquiries via phone, email, chat, or social media. Resolve issues related to flight bookings, cancellations, refunds, and travel documentation. Provide personalized support, offering solutions and alternatives to ensure customer satisfaction. Document customer interactions and feedback to improve services. Requirements Excellent communication and problem-solving skills. Ability to work under pressure and manage multiple customer interactions. Strong knowledge of travel industry products and services (or willingness to learn). Empathy and patience in dealing with customer complaints. 1 year experience into international travel experience Nice To Have Previous experience in customer support, preferably in the travel industry. Knowledge of travel industry regulations and policies. Multilingual skills. What We Offer Competitive salary and benefits package. Opportunities for growth and professional development. Collaborative and dynamic work environment. This job is provided by Shine.com Show more Show less

Job Overview FracSpace Private Limited is seeking a proactive Pre Sales Executive to join our dynamic team in Hyderabad. This full-time, entry-level position is ideally suited for a fresher with 0-1 years of work experience. The successful candidate will leverage their communication skills to engage potential clients and support the sales team in driving business growth. Qualifications and Skills Excellent client communication skills are essential to engage and maintain relationships with potential clients effectively. Strong presentation skills are required to deliver compelling product demos and articulate value propositions clearly. Ability to conduct product demos with confidence, highlighting key features and benefits to prospective clients. Problem-solving mindset to anticipate client needs and offer suitable solutions that align with their objectives. Mentoring capability to guide and support colleagues in achieving both individual and team sales objectives. Roles and Responsibilities Respond promptly to property inquiries from potential buyers via calls, emails, and chat. Understand client requirements and recommend suitable real estate options. Coordinate and schedule site visits for potential clients. Maintain accurate and up-to-date records of leads, follow-ups, and conversions in CRM systems. Build and nurture relationships with prospects to generate qualified leads for the sales team. Support the sales team with necessary client information and updates. Provide detailed information about property features, pricing, and amenities. Ensure excellent customer experience from inquiry to handover to the sales team. Show more Show less

We are pleased to inform you that we have an urgent opening for the post of Customer Support Executive Location - Andheri East Industry - Events Services Key Responsibilities: Respond promptly and professionally to customer inquiries via phone, email, chat, or in person Provide accurate, valid, and complete information by using the right tools and resources Resolve customer complaints efficiently, maintaining a positive, empathetic, and professional attitude Follow up with customers to ensure their issues are resolved Maintain records of customer interactions, transactions, comments, and complaint Suggest improvements to processes and procedures Freshers/Experienced both can apply. Interested candidates can share their resume on hr2@cwe.in / 9320383801 Show more Show less

We are seeking a skilled and experienced UC4/AE architect with 10+ years of hands-on experience. The ideal candidate will have a strong understanding and strong hands on experience of fundamental concepts in job scheduling and automation. The candidate will play a critical role in defining and managing process workflows, integrating SAP systems, configuring process servers and queues, and ensuring seamless job configuration, workflow, installation of servers and monitoring of tasks. Responsibilities: Strong understanding of AE architecture and handling of customer requests Act a SPOC for customer technical team Good experience in preparing design documentation and provide inputs on best practices Willing to learn RMJ platform and transition to RMJ technology in next 3 -6 months Design, develop, and manage job definitions, workflows, install agents in UC4/AE to meet operational and business requirements. Strong experience in writing AE scripting and debug the script Integrate SAP systems with UC4/AE to enable efficient and automated workflows. Support and complete Job change request and Incident tickets for AE team. JAS Assisted-Track SCTASK JAS Fast-Track SCTASK troubleshooting and inquiry. Non-JAS Job Change request SCTASK from ServiceNow Perform QA review and endorsement and JSF Transport Monitor and correspond JAS Admin Email mailbox. Support customer inquiries through other channels e.g. email, chat, call and etc. Troubleshooting and investigation on Job and AE objects upon customer requests Other AE Objects change requests that needs manual workaround – agreed solution from teams. Handover urgent requests between shifts if needed. Escalate enhancement requests and special job/ AE object change requests which cannot fulfilled by JAS tool to team for special instruction and decision making on solution Fulfill job/ AE objects configuration and transport for special change requests designated from team. Create and maintain schedules, calendars, and time-based triggers to enable seamless job execution. Monitor the system environment for performance, reliability, and errors, ensuring proactive identification and resolution of issues. Troubleshoot job failures and provide root cause analysis to prevent future occurrences. Document processes, configurations, and best practices to support system maintenance and knowledge sharing. Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions. Collaborate with cross-functional teams to gather requirements and deliver customized solutions that align with business goals. Document processes, code, and best practices for system maintenance and knowledge sharing. Show more Show less

UC4/AE Technical Architect Please find the below JD : Total experience: 12+ years UC4 Experience 10+ Years Shift : BKK or UK shift Location: Chennai preferred We are seeking a skilled and experienced UC4/AE architect with 10+ years of hands-on experience. The ideal candidate will have a strong understanding and strong hands on experience of fundamental concepts in job scheduling and automation. The candidate will play a critical role in defining and managing process workflows, integrating SAP systems, configuring process servers and queues, and ensuring seamless job configuration, workflow, installation of servers and monitoring of tasks. Responsibilities: Strong understanding of AE architecture and handling of customer requests Act a SPOC for customer technical team Good experience in preparing design documentation and provide inputs on best practices Willing to learn RMJ platform and transition to RMJ technology in next 3 -6 months Design, develop, and manage job definitions, workflows, install agents in UC4/AE to meet operational and business requirements. Strong experience in writing AE scripting and debug the script Integrate SAP systems with UC4/AE to enable efficient and automated workflows. Support and complete Job change request and Incident tickets for AE team. JAS Assisted-Track SCTASK JAS Fast-Track SCTASK troubleshooting and inquiry. Non-JAS Job Change request SCTASK from ServiceNow Perform QA review and endorsement and JSF Transport Monitor and correspond JAS Admin Email mailbox. Support customer inquiries through other channels e.g. email, chat, call and etc. Troubleshooting and investigation on Job and AE objects upon customer requests Other AE Objects change requests that needs manual workaround – agreed solution from ExxonMobil teams. Handover urgent requests between shifts if needed. Escalate enhancement requests and special job/ AE object change requests which cannot fulfilled by JAS tool to ExxonMobil team for special instruction and decision making on solution Fulfill job/ AE objects configuration and transport for special change requests designated from ExxonMobil team. Create and maintain schedules, calendars, and time-based triggers to enable seamless job execution. Monitor the system environment for performance, reliability, and errors, ensuring proactive identification and resolution of issues. Troubleshoot job failures and provide root cause analysis to prevent future occurrences. Document processes, configurations, and best practices to support system maintenance and knowledge sharing. Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions. Collaborate with cross-functional teams to gather requirements and deliver customized solutions that align with business goals. Document processes, code, and best practices for system maintenance and knowledge sharing. Show more Show less

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists Responsibilities Communicate with customers via phone, email and chat Provide knowledgeable answers to questions about product, pricing and availability Work with internal departments to meet customer's needs Data entry in various platforms Qualifications At least 1 - 3 years' of relevant work experience Excellent phone etiquette and excellent verbal, written, and interpersonal skills Ability to multi-task, organize, and prioritize work Show more Show less

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Customer Service Representative - Voice you’ll be a part of bringing humanity to business. Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in India says it all! #experienceTTEC What You’ll Be Doing Do you have a passion for helping others and giving them peace of mind? In this role, you'll work to resolve customer issues via phone and chat services including chat, text, email, social media, direct messaging as well as other nonverbal platforms. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, You’ll Answer incoming communications from customers Connect and resolve issues with customers using via verbal & written communication What You Bring To The Role 1 year customer service experience Ability read, write and speak English at a strong proficiency level Computer literacy What You Can Expect Supportive of your career and professional development An inclusive culture and community minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values. And we have a healthy benefits package based on your position that could include transportation provided for night shifts, PTO, tuition reimbursement, health and wellness incentives A Bit More About Your Role We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family. You'll report to Team Lead. You'll contribute to the success of the customer experience and the overall success of the team. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. Primary Location India-Punjab-Mohali Job _Customer Care Representative Show more Show less

Pan India Experience : 8-15 years Mandatory skill - Amazon connect, AWS Lambda Amazon Web service, Amazon Connect, Service Cloud Voice Architect with 8 -15 years’ experience. Experience with Amazon Connect (Contact flows, queues, routing profile) Integration experience with Salesforce (Service Cloud Voice) Hands-on with AWS services AWS Lambda (for backend logic) Programming language Java or Python Amazon Lex (Voice/chat bots) Amazon Kinesis (for call analytics and streaming) Amazon S3 (Storage) Amazon DynamoDB CloudWatch IAM Lead the end-to-end implementation and configuration of Amazon Connect Proficiency in programming scripting Java Script, Nodejs Familiarity with CRM integrations especially Salesforce Service Cloud Voice. Experience to design develop and implement scalable and reliable cloud based contact center solutions using Amazon Connect and AWS ecosystem services. Design and deployments of contact center setup using CI/CD pipelines or Terraform. Design and deployment experience in REST APIs and integration frameworks. Experience of telephony concepts SIP DID ACD IVR CTI AWS Certified Solutions Architect or Amazon Connect certification if you are interested then please share your resume directly with Shipra.Sharma@ltimindtree.com Show more Show less

Job description We are seeking a friendly, detail-oriented, and problem-solving Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service by answering questions, resolving issues, and ensuring customer satisfaction. Key Responsibilities: Respond to customer inquiries via phone, email, chat, or professional manner. Provide accurate information about products, services, and company policies. Resolve customer complaints efficiently and effectively, escalating issues when necessary. Process orders, forms, applications, and requests. Maintain customer records by updating account information. Follow communication procedures, guidelines, and policies. Identify and assess customers’ needs to achieve satisfaction. Collaborate with other departments to ensure customer issues are resolved promptly. Immediate Joiner Location - Ahmedabad Job Types: Full-time, Permanent Show more Show less

We are pleased to inform that we have an urgent opening for the post of Customer Service Executive. Requirement is open for 2 Roles & Responsibilities: - Responding to customer inquiries via phone, email, chat, or in person. - Resolving complaints, issues, or product/service concerns effectively. - Building and maintaining positive relationships with customers. Work Location: Andheri. Email Us At: hr3@cwe.in Job Type: Full-time Pay: ₹10,000.00 - ₹17,000.00 per month Benefits: Provident Fund Schedule: Day shift Ability to commute/relocate: Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required) Experience: total work: 1 year (Preferred)

🌟 We’re Hiring: Service Desk Coordinators / Service Success Specialists (Mumbai) 🌟 Are you ready to take your Problem Solving & Customer Service skills to the next level? Join our growing team as a Service Success Specialist and be part of a fast-paced, supportive environment! Location: Mumbai (Work from Office primarily with some flexibility to work from home based on company policy) Shifts: Rotational About the Role: We’re looking for Proactive, Detail-oriented Professionals to manage Technician Dispatches, align resources to service tickets, manage & deliver on SLAs and ensure seamless communication between clients, technicians, and stakeholders. You’ll operate our in house developed ITSM tool along with client portals and play a key role in our IT operations. Comprehensive training will be provided! Key Responsibilities: Monitor and Manage incoming service tickets via internal & external portals. Align and Dispatch Field technicians as per ticket requirements, SLAs and resource availability. Maintain detailed logs and trackers for accurate reporting and follow-ups. Collaborate with cross-functional teams to ensure timely resolution. Communicate proactively with clients, technicians, and internal teams via email, chat, and calls. Flag delays, Exceptions, or Escalations as needed. Ensure compliance with SOPs and SLAs. Required Skills & Qualifications: 2–3 years in Service Desk, Dispatch, IT Coordination, or Customer Support. Strong verbal and written communication (fluent English is a must). Experience with ticketing systems or dispatch tools preferred. Proficient in Excel for tracker maintenance and reporting. Excellent attention to detail, multitasking, and time management. Ability to work independently in a remote/hybrid setting. Willingness to work in rotational shifts. Preferred: Experience in IT Staffing, MSP, or Field Services. Familiarity with ServiceNow, Freshdesk, or similar ITSM tools. ITIL Certification preferred. Prior remote/work-from-home experience. Why Join Us? Work with a collaborative and supportive IT Recruitment and Operations team. Flexibility to work from home and our Mumbai office based on your allocated shift. Opportunities to grow into leadership or advanced technical roles. Ready to make an impact? Apply now or tag someone who fits this role! 📧 Send your Resume ONLY to hr@ovationwps.com #Hiring #ServiceDesk #ITJobs #MumbaiJobs #HybridWork #RotationalShift #ITSupport Show more Show less

Position: Senior Manager / Lead – Customer Support Work Experience – 5 Years. Location – Delhi Salary – 14 LPA Industry – D2C, fintech, SaaS, or consumer internet companies. Key Responsibilities Customer Experience Strategy & Execution • Build and scale the end-to-end customer experience journey across all touchpoints (voice, chat, email, social, etc.). • Define KPIs and implement systems to track CSAT, NPS, FRT, TAT, and resolution rates. • Develop SOPs, training programs, and quality frameworks to ensure high-touch, consistent customer engagement. Customer Support Operations • Set up and manage support tools (CRMs, Helpdesks like Freshdesk, Zendesk). • Drive efficiency in ticket handling, escalation management, and root-cause analysis. • Establish internal feedback loops to continually improve the customer experience. Revenue Enablement • Design and implement processes for cross-selling and upselling during customer support interactions. • Train the CX team to identify revenue opportunities while maintaining a service-first mindset. • Collaborate with Sales & Marketing teams to align on customer lifecycle journeys and value offerings. Leadership & Team Development • Hire, mentor, and manage a high-performing support team aligned with business goals and customer values. • Foster a culture of empathy, ownership, and performance excellence within the CX function. Customer Advocacy & VOC • Act as the voice of the customer internally by synthesizing feedback into actionable insights. • Drive initiatives to reduce churn, increase loyalty, and boost referral engagement. Cross-Functional Collaboration • Work closely with Product, Tech, Operations, and Marketing to resolve systemic issues and influence roadmaps. • Support campaigns and launches with seamless CX planning and execution. Show more Show less

Hiring for *Teleperformance* - US Customer Service We are hiring for Teleperformance Gurugram for a Premium Campaign - US *Customer Service* and a blend of *Technical Support* . Location - Jaipur Undergraduate / Graduate / Experienced /Freshers all are welcome to apply. Excellent Communication Skills mandatory. 5 days working with 2 Rotational off and Rotational shifts (Night shifts) Both side cabs with 1 time meal will be provided Salary for Freshers and Experienced will be in between 20K to 33K Inhand + OT $10 Every hour + Each CSAT Incentives Virtual Interview - Only Ops Round - Immediate Joining. *How to Apply:* Interested Candidates Please share your resume : 9209400709 Show more Show less

Job Title: Customer Service Executive Location: Indore, Madhya Pradesh Company: GoMaxoo Job Type: Full-time Salary: ₹ 10,000- ₹25,000 per month Experience: 0-2 years About GoMaxoo: GoMaxoo provides marketing and customer support services tailored for U.S.-based businesses. We help companies grow their brand, reach more customers, and deliver excellent support with a reliable and skilled offshore team. Role Overview: As a Customer Service Executive , you will play a key role in supporting U.S.-based businesses by handling customer inquiries through calls, emails, and chats. Your role is to assist with inquiries, resolve issues, and ensure a smooth and positive experience for all clients. Key Responsibilities: · Handle inbound customer calls, emails and chat from the U.S. professionally and promptly. · Provide accurate information about businesses and services. · Assist customers with booking, cancellations, and modifications. · Resolve customer issues and complaints effectively. · Maintain detailed records of customer interactions and service requests. · Coordinate with internal teams to ensure timely service delivery. · Follow up with customers to confirm satisfaction and resolve any outstanding concerns. · Stay updated on company policies, services, and industry trends to provide informed support. Requirements: · Minimum 0–2 years of experience in customer service, preferably handling U.S.-based customers. · Excellent English communication skills, both verbal and written. · Strong problem-solving abilities and a customer-focused mindset. · Comfortable handling high call volumes with professionalism and patience. · Basic computer skills and familiarity with CRM or call management systems. · Ability to work flexible shifts to cover U.S. time zones. · Knowledge of transportation or logistics industry is a plus but not mandatory. Preferred Qualifications: Previous experience in customer service (preferred but not mandatory) Passion for travel and helping others plan great trips Ability to work independently as well as in a team Good Communication Skill Sales and Convincing skill Compensation and Benefits: We offer a competitive salary ranging from ₹10,000 to ₹25,000 per month , based on experience and skills. In addition, employees are eligible for Annual bonuses and performance-based incentives , rewarding dedication and exceptional contribution to the team's success. Schedule: · Day shift · Night shift (US shift) · Rotational shift · How to Apply: Send your resume on hr@gomaxoo.com or You can contact us +919202570569 Job Types: Full-time, Permanent Pay: ₹10,000.00 - ₹25,000.00 per month Schedule: Day shift Morning shift Night shift Rotational shift US shift Supplemental Pay: Performance bonus Yearly bonus Language: English (Required) Work Location: In person

About Reliance Animation Academy: Reliance Animation Academy is a part of Reliance Entertainment Group and is the only Animation Academy in India backed by its own Production Studio - Reliance Animation Studios Pvt Ltd. Reliance Entertainment, the only 100% Indian-owned corporate player in the filmed entertainment, with 300+ commercially and critically acclaimed movies in its portfolio, Reliance Entertainment has been distributing and syndicating films across India and 100+ countries. Besides winning 28 National Awards, our films have premiered at some of the most prestigious film festivals around the world. Reliance Games a leading publisher, developer of mobile games and block buster hits include Real Steel, Real Steel World Robot Boxing, Pacific Rim with 8 million+ gamers. Roles & Responsibilities: This is a full-time on-site role as a Senior Admissions Manager - Animation & VFX at Reliance Animation Academy in Bhiwandi, Maharashtra. The Senior Admissions Manager will be responsible for day-to-day tasks related to admissions management, including managing student admissions processes, coordinating with prospective students and their families, conducting information sessions, and providing guidance and support throughout the admissions process. The role also involves collaborating with the team to develop and implement strategies to increase enrollment and promote the academy's programs. * Responsible to manage & convert leads for versatile Programs across Animation, VFX, Motion Graphics & Game Design Industry. * Providing in-depth information to prospective learners, this includes counseling through phone, email, chat and social media. * Identifying references through the existing customer base to increase the sales pipeline * Responsible for adherence of the inside sales process, tools and data management. * Handle Objections and Price Negotiation in order to generate Sales Revenue. Skills Required: * Experience in admissions management or student recruitment * Ability to build and maintain relationships with prospective students and their families * Excellent organizational and time management skills * Ability to work independently and as part of a team * Bachelor's degree in a relevant field Job Type: Full-time Pay: ₹300,000.00 - ₹500,000.00 per year Schedule: Day shift Work Location: In person

Experience: minimum 1 year Roles & Responsibilities: Calling & Follow-Up: Engage with potential students and parents to communicate about ease to learn’s exam prep course Sales Lifecycle Management: Manage the entire sales closing lifecycle for assigned leads, including: Interest Creation: Generate interest Product Demonstration: Effectively demonstrate the benefits and features of ease-to-learn offerings. Sales Closing: Convert leads into customers by closing sales. Post-Sales Relationship Management: Maintain and nurture relationships with customers after the sale Continuous Communication: Maintain consistent communication with leads through phone, email, chat, and social media during the pre and post-sales processes. Mandatory Skills: Work Experience: A minimum of six months of telesales experience is required. Having expertise in EdTech for K-12 education would be an added advantage. Sales Acumen: Demonstrated ability to understand and effectively engage in sales processes. Goal Orientation: Strong drive to achieve and exceed sales targets. Customer Focus: Excellent customer service skills with a strong emphasis on understanding and meeting customer needs. Communication & Influencing Skills: A bility to effectively communicate and engage with strangers, making persuasive arguments for ease to learn offerings. Self-motivation & Energy: High levels of self-motivation and energy to thrive in a dynamic work environment. High Integrity: Demonstrated honesty and strong ethical principles in all dealings Job Type: Full-time Pay: ₹25,000.00 - ₹30,000.00 per month Benefits: Cell phone reimbursement Schedule: Day shift Supplemental Pay: Performance bonus Ability to commute/relocate: Janakpuri, Delhi, Delhi: Reliably commute or planning to relocate before starting work (Preferred) Education: Bachelor's (Preferred) Experience: Inside sales: 1 year (Preferred) Work Location: In person

Job description Experience: Minimum 6 Month Location:: Janakpuri West, New Delhi Salary:: UP to 30K Roles & Responsibilities: Calling & Follow-Up: Engage with potential students and parents to communicate about Ease to learn’s exam prep course. Sales Lifecycle Management: Manage the entire sales closing lifecycle for assigned leads, including tasks. Interest Creation: Generate interest among students. Product Demonstration: Effectively demonstrate the benefits and features of Ease-to-learn offerings. Sales Closing: Convert leads into customers by closing sales. Post-Sales Relationship Management: Maintain and nurture relationships with customers after the sale. Continuous Communication: Maintain consistent communication with leads through phone, email, chat, and social media during the pre and post-sales processes. Record Maintenance: Keep detailed records of all interactions and communications with leads and customers. Mandatory Skills: Work Experience: A minimum of six months of telesales experience is required. Having expertise in EdTech for K-12 education would be an added advantage. Sales Acumen: Demonstrated ability to understand and effectively engage in sales processes. Goal Orientation: Strong drive to achieve and exceed sales targets. Customer Focus: Excellent customer service skills with a strong emphasis on understanding and meeting customer needs. Communication & Influencing Skills: Ability to effectively communicate and engage with strangers, making persuasive arguments for ease to learn offerings. Self-motivation & Energy: High levels of self-motivation and energy to thrive in a dynamic work environment. High Integrity: Demonstrated honesty and strong ethical principles in all dealings. Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹30,000.00 per month Benefits: Cell phone reimbursement Internet reimbursement Paid sick time Paid time off Compensation Package: Commission pay Schedule: Day shift Ability to commute/relocate: Janakpuri, Delhi, Delhi: Reliably commute or planning to relocate before starting work (Preferred) Experience: Inside sales: 1 year (Preferred) B2C sales: 1 year (Preferred) Work Location: In person

HIRING FOR TOP INTERNATIONAL BPO location : Malad west and Thane *please note we do not charge any candidate :) Requirement : Minimum 6 months of BPO experience required Excellent communication skills Problem Solving skills Strong work history Job role : Inbound Customer support on voice and chat responding to customer queries in a timely and accurate way, via phone, email or chatIdentifying customer needs and helping customers use specific features Monitor customer complaints on social media and reach out to provide assistance Share feature requests and effective workarounds with team members Inform customers about new features and functionalities Follow up with customers to ensure their technical issues are resolved Job Types: Full-time, Permanent Pay: ₹24,000.00 - ₹35,000.00 per month Benefits: Life insurance Provident Fund Schedule: Monday to Friday Night shift Rotational shift Weekend availability Supplemental Pay: Commission pay Joining bonus Overtime pay Performance bonus Application Question(s): Are you serious about joining the job immediately ? Education: Higher Secondary(12th Pass) (Required) Experience: Customer service: 1 year (Preferred) Language: English (Required) Location: Mumbai Suburban, Maharashtra (Required) Willingness to travel: 100% (Preferred)

Leading ITES company is looking for smart graduates for the role of Associate Technical / Customer Support (Voice Process) Job Description Support customers via phone, chat, and email for technical and service-related queries. Troubleshoot basic installation, configuration, and usage issues across devices. Handle renewals, refunds, and general service requests. Escalate complex cases and ensure proper documentation and follow-up. Share customer feedback with internal teams and stay updated on products and processes. Location - Kochi CTC - ₹2.68 LPA to ₹3.4 LPA (for freshers and candidates with L1 experience) Qualification - Any graduate Skills Required - Excellent communication skills (Berlitz B2 Quality or equivalent) - Basic technical troubleshooting knowledge - Customer service orientation Eligibility Criteria - Freshers and candidates with up to 1 year (L1) of experience are eligible - Willingness to work from office - Flexibility to work night shifts and rotational schedule Send your updated resume to jackson.j@skillactz.com Or Apply Now- https://www.skillactz.com/my/jobs?id=1005 Subject: Application for Associate Technical/Customer Support (International Voice Process) – Kochi Please include: Full Name Contact Information Total & Relevant Experience Current & Expected CTC Notice Period Willingness to Relocate (if applicable) 📱 WhatsApp for Quick Connect: +91 95443 16657 #hiring #associatetechnicalsupport #customersupport #internationalvoiceprocess #bpojobs #kochi #immediatejoiners #skillactzjobs #fresherjobs Show more Show less

About Oration AI Oration AI builds fully AI-powered contact centers that transform customer service. Our AI agents handle voice, email, and chat interactions with natural conversations that solve real problems. We're a team of 7 innovators with a track record of successful AI ventures in Europe and India. We're working with cutting-edge technology that's already serving major enterprises. This is an incredibly exciting time to join Oration AI. This is an incredibly exciting time to join Oration AI. You'll be: Working directly with the latest AI innovations and technologies Learning from a team of experienced founders with successful exits Contributing to a product that's already serving major enterprises Growing your career in a fast-paced, innovative environment Making a real impact in shaping the future of customer service Getting hands-on experience with technologies that will define the next decade Role Overview We are looking for a dynamic Growth Marketer who can drive our go-to-market strategy and help scale our enterprise AI solution. This role is perfect for someone who combines analytical thinking with creative marketing skills and has a passion for B2B SaaS growth. Key Responsibilities Develop and execute growth marketing strategies and experiments to reach enterprise customers Create compelling product marketing content that resonates with enterprise decision-makers Create and run effective lead generation programs. Develop case studies and success stories from existing customers. Help shape our product messaging and positioning. Required Skills Experience in B2B marketing, preferably in SaaS or AI/ML space Hands on experience with prompt engineering and using AI tools for marketing and content creation Excellent copywriting and content creation abilities and experience in creating compelling presentations and sales collateral Experience in running marketing experiments Qualifications 1-5 years of experience in growth marketing or product marketing Experience with B2B software marketing is a plus Perks Above market pay Company provides you with a top end MacBook Responsibility driven work culture No strict office timings or leave policy Location Indore, India No work-from-home policy Show more Show less