Position Type Full time Type Of Hire Experienced (relevant combo of work and education) Education Desired Bachelor's Degree Travel Percentage 0% About Team ~-Semi voice process The Transfer Agency is a division responsible for Transaction Operations, Processing and associated functions of mutul funds for various clients. At FIS we provide service to clients via various channels like Transaction processing, Chat etc. The customer support may include but not limited to Accounts set up, Shareholder data maintenance, overall record keeping. What You Will Be Doing Verifying and inputting customer requests to ensure information is correct and in good order, and takes appropriate action Performing quality control activities to ensure quality standards are met Producing template email or written correspondence to customers, when appropriate Adhering to all policies & procedure guidelines and divisional operational metrics/standards to achieve operational, productivity and quality Adhering to all fund/company policies and regulatory controls/requirement Identifying improvement opportunities to streamline business processes resulting in greater efficiencies, productivity and/or service Guiding/mentoring peers on less complex processes Excellent customer service skills that build high levels of customer satisfaction Strong phone, verbal and written communication skills, along with active listening Customer focus and adaptability to different personality types Demonstrates effective people skills and sensitivities when dealing with others Ability to work both independently and in a team environment What Do You Bring Excellent communication and interpersonal skills 1 to 2 Years of experience from Finance or international calling background Excellent knowledge of Customer Services; Global mindset (Desirable) Ready to work in night shifts (5 days in a week) Temporary work from home. Flexible to work in office environment post operations begin in office A good team player Experience of working with global/other teams Detail oriented and regard for timeliness High regard for deadlines and deliverables Owning the work assigned to ensure it completeness without compromising timeliness or accuracy What We Offer You A fantastic range of benefits including medical, dental, vision, and Great workspaces with dedicated and motivated colleagues A broad range of professional education and personal development possibilities – FIS is your final career step! A variety of career development tools, resources and opportunities A work environment built on collaboration, flexibility, and respect Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice . Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass Show more Show less

webdew is actively seeking a dynamic and results-driven Sales Specialist to join our innovative team. As a Sales Specialist, you will play a pivotal role in driving growth by leveraging your expertise in lead generation, proposal development, and identifying new business opportunities within the IT service sector. The ideal candidate will possess outstanding communication and negotiation skills, demonstrating the ability to work autonomously and collaboratively within a team environment. Previous experience in IT service-based companies is highly desirable, ensuring familiarity with industry-specific practices and client requirements. Responsibilities : Proficient in crafting compelling proposals, generating high-quality leads, and analysing client need. Engage proactively with website visitors through live chat and promptly respond to inquiries. Prepare comprehensive documentation and responses for requests for proposals (RFPs). Identify and pursue strategic business opportunities to expand our client base. Effectively communicate project opportunities to both existing and prospective clients. Cultivate and nurture strong, long-lasting relationships with clients, fostering trust and loyalty. Develop a deep understanding of the company’s service offerings and unique value propositions. Arrange and conduct meetings with potential clients to present our solutions and services. Address technical inquiries from clients and make informed decisions based on client feedback. Meet or exceed established sales targets, driving revenue growth and profitability. Collaborate cross-functionally with various departments within the organization. Take ownership of identifying opportunities for upselling and cross-selling to existing clients, while also exploring new avenues for business development through market research and innovative sales strategies. Requirements: Proven experience working as a Business Development Executive or in a similar role within the Sales Department. Preference will be given to candidates with prior experience in IT service-based companies. Exceptional verbal and written communication skills. Demonstrated proficiency in negotiation and persuasion techniques. Ability to thrive both independently and as a collaborative team member. Familiarity with CRM tools, particularly HubSpot, is advantageous. Shift Time: 07:00 PM – 04:30 AM Location: Remote Benefits: Work-Life Balance: No commute means more time for personal life, reducing stress and improving overall well-being. Location Independence: Employees have the freedom to live wherever they choose, leading to a higher quality of life and lower living costs. Reduced Expenses: Remote work saves on commuting, work attire, and dining out, positively impacting personal finances. Professional Development: We prioritize employee growth by providing access to training resources and opportunities to learn new tools and technologies regularly, fostering innovation within the organization. Timely Salary: Ensuring our employees receive their salaries on time, regardless of location, provides financial security and peace of mind. Show more Show less

Founded in 2014, Laundryheap is one of the youngest, leading, and fastest-growing UK-based tech startups. Our dedicated teams pick up, clean, and deliver laundry and dry cleaning within 24 hours. We are currently operating in 14 countries, including the UK, the US, and the UAE. We aim to grow further, and we want you to be part of it! We are looking for an energetic and detail-oriented individual to work for us in our overseas office (Bengaluru, India). As we are an international brand working with different time zones, we require the potential candidate to be flexible to work in shift patterns. You'll make a difference: As the Customer Service Associate (Escalation) you will be responsible for supporting the Customer Operations Team by ensuring that an appropriate response/solution is given to the escalated matters to guarantee customer satisfaction and brand loyalty. Your responsibilities include, but are not limited to: Investigate, manage, and resolve escalated and complex customer concerns such as service complaints or refunds, including determining the root cause of the problem to mitigate any future risks Think outside the box and propose solutions to support our customers whilst adhering to internal processes and following terms and conditions Highlight any insights and customer dissatisfaction trends to the Customer Operations Manager, and make recommendations to improve processes or customer journeys through feedback to the relevant departments Develop productive working relationships with a range of stakeholders across the operations teams & wider business Focus on providing a supportive customer experience and ensuring timely and fair outcomes are achieved Reach and exceed relevant KPIs benchmarks that allow us to drive business results and improve the overall customer experience Minimum Skills Required: Excellent written and verbal communication, impeccable spelling and grammar in English. French is a plus! 4+ years of experience in a customer service role (preferably International process) Strong interpersonal skills, able to communicate effectively and confidently with customers and colleagues alike Exceptionally customer-focused, understands and has delivered high standards of customer service Decisive and solution-oriented, able to take and communicate difficult decisions and write difficult e-mails Technology savvy. You're quick to adopt and use new technology and software Ability to manage and adapt in a busy, fast-paced environment A high level of accuracy and attention to detail required to manage priorities at a pace Ability to prioritize, de-escalate difficult situations, and manage customer expectations Strong problem solver with the ability to show initiative/forward-thinking, assertiveness, and proactivity Work Schedule and Patterns: 9-hour shift (8 working hours) 5 days a week (2 week-offs based on rota) Rotational Shifts - including night Office-based role Note: Immediate joiners are preferred. Designation may vary based on our organizational structure. We love to work with ambitious, proactive people who have a can-do attitude and are confident decision-makers. So, if this sounds like you, take this opportunity and apply to join the International Laundryheap Team today! Show more Show less

Job description: Job Description Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction ͏ Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner ͏ Deliver NoPerformance ParameterMeasure1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails ͏ ͏ Mandatory Skills: L&P Policy Acquisition & Servicing . Experience: 1-3 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

PCI Compliance Specialist Location : Vadodara Office Job location : Vadodara, Gujarat (work from office) Shift time: 24/7 shift hours (any 5 days a week work, rotational every 1 month) Shift allowance : Additional shift allowance for candidate working in US and UK shift About VikingCloud VikingCloud is the leading Predict-to-Prevent cybersecurity and compliance company, offering businesses a single, integrated solution to make informed, predictive, and cost effective risk mitigation decisions – faster. Powered by the Asgard Platform™, the industry’s largest repository of anonymized cybersecurity and compliance event data, we continuously monitor and analyze over 6+ billion online events every day. VikingCloud is the one-stop partner trusted by 4+ million customers to provide the predictive intelligence and competitive edge they need to stay one step ahead of cybersecurity and compliance disruptions to their business. Our 1,000 dedicated cybersecurity and compliance expert advisors understand that it’s not just about technology. It’s about transacting business and delivering an exceptional customer experience every day, without fail. That’s the measurable value we deliver. And that’s what we call, Business Uninterrupted. Responsibilities • Professionally and accurately provide support to our merchant customers via inbound and outbound calls, emails, and/or, web-chat communication methods. • Educate callers of the importance of achieving and maintaining PCI-DSS Compliance and provide the appropriate level of assistance for each step of the process. • Identify opportunities to promote Sysnet products and services and action appropriately. • Assist callers with login and navigation of our proprietary online portal solution; Sysnet. Air. • Provide excellent customer support and strive to achieve first call resolution by thoroughly and efficiently gathering the necessary information to fulfil the purpose of the call. • Recognize and appropriately manage assertive or complicated calls by responding in a calm, clear, respectful, and helpful manner; escalating only when necessary. • Thoroughly and accurately log each call using the appropriate systems and guidelines. • Properly manage call metrics with respect to stated goals and Service Level Agreements. • Undertake additional duties as necessary, based upon the needs of the business. Qualifications • Minimum Graduate in any Stream or equivalent • 1 years’ experience in a customer service environment (preferably call center environment) • Excellent command of written and spoken English • Ability to work flexible shifts while displaying impeccable schedule adherence • A team player with a positive outlook and a passion for customer support • Excellent communication and listening skills • Excellent telephone manner and related soft skills • Strong attention to detail and ability to multi-task • Proficient with computer and email use and functionality • Strong decision-making and problem-solving skills Show more Show less

About Ua/Uniform Advantage Brands For over 40 years, UA Brands has been synonymous with fashion-forward specialty apparel for the medical and culinary professions. We are proud to support our valued customers - true heroes giving back every shift. Our culture includes a long history of philanthropy and community support. Our strong values and unique culture are built on collaborating not merely as coworkers, but as family and friends. From the beginning, we provide candidates an authentic look into how UA Brands embraces their skills and perspectives, all in ways that continue to set us apart. As part of our expansion plans as a growing, global organization, UA Brands started its captive center in Pune, India in September 2017 to add IT & ITES support and talent to our corporate teams. About The Role You will handle one of our company’s highest-profile and most important roles: serving as the caring advocate our customers rely upon to help them resolve their concerns. UA Brand customers will contact you via phone calls seeking your expertise. You’ll strive to resolve complex situations to ensure customer satisfaction and provide a one-contact resolution. Your mission: to continue strengthening the UA Brands reputation for service excellence in our Contact Center. The candidate must be flexible and should be willing to work the US working hours, Holidays, Weekend, and occasional overtime when needed. What You’ll Do Answering incoming customer questions or concerns; researching any needed issues; and taking full ownership for responding to customers with resolutions for their issues within the time limit specified by company policy. Handling sensitive or confidential customer data in a professional, responsible manner. Providing quality service and support with billing, order placement and modification; refunds; system troubleshooting; or other service scenarios. Using good judgment in resolving service issues. You strive to maintain a smart balance between company policy and customer requests, so that customers feel valued and satisfied, without unreasonable sacrifice by the company. Completing any special project assignments and assisting other departments during lower customer contact periods. Required Skills Exceptional active listening, verbal, and written skills (English and Spanish) You work well with different or strong personalities. Organized and detail-oriented, with good time management skills. Strong decision-making and analytical abilities. Proven work ethic and team player mentality. Strong command of the English and Spanish language, both verbally and in writing is a must. Required Experience Strong exposure to international phone calls, preferably US Process. Minimum 2 years of Call Center phone support experience supporting a US Retailer and or E-Commerce platform. 40 WPM typing speed minimum. C2 Level proficiency in Spanish. Experience working in a remote setting. Candidates possessing exposure to US Retail and or E-Commerce phone call Process will be given the highest preference. Workspace Requirements A quiet, private, distraction-free work environment without any conflicting responsibilities during your scheduled work shift. With 100 MBPS Internet speed and 9 hours of power backup. Where You’ll Work REMOTE – Work from Home Have workplace flexibility - you’ll work exclusively from the comfort of your home with no commute! Remote employees are expected to be online and available during the core business hours for their team. Company computer equipment is provided for business use. Plenty Of Benefits Too UA BRANDS offers a full range of benefits that address both your health and financial needs. Company-sponsored medical insurance for employees and family members Company-sponsored Life insurance for employee Company-sponsored Group Personal Accidental insurance for employee Company-sponsored Gratuity Benefit Continuous remote work Hardship Allowance: Paid over and above the employees’ monthly salary Extended Hardship Allowance: Paid over and above the employees’ monthly salary Paid Vacation / Earned Leave Maternity Leave, Compensatory Off Leave, Bereavement Leave, and Paternity Leave as per the applicable norms. Holiday Pay Referral Program - Get paid to work with Friends Regular Recognition, Social Activities, Monthly Events, and Birthday Celebrations – Mandatory Fun UA IS AN EQUAL OPPORTUNITY EMPLOYER As an employee of any UA Brands division, you will be part of an established and dynamic organization. We believe that success starts from within, and we are seeking individuals who thrive in an environment that encourages and supports self-management. To provide equal employment and advancement opportunities to all individuals, employment decisions at UA Brands will be based on merit, qualifications, and abilities. UA Brands does not discriminate in employment opportunities or practices based on race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. UA Brands will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship. We are a Drug-Free Workplace. Skills: time management skills,spanish,organizational skills,english,decision-making abilities,email,exceptional active listening skills,strong work ethic,written communication skills (english and spanish),team player mentality,analytical abilities,detail-oriented,verbal communication skills (english and spanish),bilingual,chat,voice,good communication Show more Show less

We are looking for enthusiastic candidates to join our team as Voice & Non-Voice Support Executives. The role involves providing excellent customer support through chat and email channels, ensuring quick and accurate resolution of queries. Role & responsibilities Handle customer inquiries via chat and email professionally and efficiently Provide timely and accurate information to customers Maintain a positive and friendly communication tone in Hindi and English Meet performance targets related to customer satisfaction and response times Update and maintain records of customer interactions Preferred candidate profile Good communication skills in both Hindi and English Prior experience in chat/email support is a plus but freshers are welcome to apply Ability to type quickly and accurately Strong problem-solving skills and attention to detail Ability to work in a fast-paced environment and manage multiple tasks Benefits: 2-way cab facility Incentives based on performance Friendly work environment

Job Description We are looking for a Content Writer to join our editorial team and enrich our customers' websites with new blog posts, guides, white papers, infographic copy, social media posts and other marketing copy. Content Writer responsibilities include conducting thorough research on industry-related topics, generating ideas for new content types and proofreading articles before publication. If you're familiar with producing online content and have an eye for detail, we'd like to meet you. Ultimately, you'll deliver quality writing pieces that appeal to target audiences, attract customers and boost brand awareness. Here's The Description Of Responsibilities Research industry-related topics (combining online sources, interviews and studies) Produce content based on customer requirements and our strict quality guidelines Conduct simple keyword research and use SEO guidelines to increase web traffic Write clear marketing copy to promote our products/services Prepare well-structured drafts based on the content calendar for our B2b Software, Technology, SaaS and services customers Submit unique, well-researched, high-quality content every day along with supporting visuals and stats. Example posts: Example 1, Example 2, Example 3, Example 4 Collaborate with our remote team of editors and content managers to deliver content on time in accordance with customer requirements. Proofread and edit blog posts before submitting work to editors for input and approval. Incorporate editorial comments and customer feedback if any Coordinate with marketing and design teams to illustrate articles Promote content on social media Identify customers' needs and gaps in our content and recommend new topics Ensure all-around consistency (style, fonts, images and tone) Update website content as needed Writing style to be conversational, fun and engaging. Publish content on WordPress/Hubspot content management systems. Here's what we are looking for, is this you? You have keen interest in digital marketing You are a versatile writer who can research on a wide range of topics and produce high-quality content Well-versed with blog writing skills such as headlines, copywriting skills, conversational tone, different types of articles, etc You know how to hook a reader, engage him and make him read one line after the other You have have experience doing research using multiple sources You will be happy to write on topics outlined by the company as well as submit your own ideas You have excellent writing and editing skills in English You have skills in keyword placement You have a portfolio of published articles You are highly skilled at using computer, internet and google search You have excellent communication skills ( Email, Chat, Video Calls) You are disciplined and detail-oriented You are reliable, focused, and dependable You can deliver work FAST and on a deadline Bachelor's Degree in Marketing, English, Journalism or related field is a plus Hands-on experience with Content Management Systems (e.g. WordPress) is a plus.  Compensation Competitive payment based on your skills, experience, and expertise. About LeadsPanda We are a fast-growing sales and marketing services business. We help our customers turbocharge their growth using proven sales & marketing solutions. Our customers are B2B technology businesses based out of North America, Some customers include - Verizon, Citrix, and Publicis Groupe. Benefits Paid sick time Paid time off Schedule Flexible shift Monday to Friday Supplemental Pay Types Performance bonus Hybrid Working Education Master's (Preferred) Experience Writing: 3+ (Preferred) total work: 3+(Preferred) Show more Show less

Customer Support - International Voice & Non voice Role - Handling customer queries Fresher/Experienced can apply Rotational shifts & week offs Salary upto 36k CTC 15 Days accommodation Interview mode - Virtual Himanshu- 9521247651

Requisition ID: 94291 Job Category: Information Technology Location: Gurugram, Haryana, India Join a company that is passionately committed to the pursuit of a better world through positive change. With more than 65 years of business and technical expertise in mining , energy , and infrastructure , our 10,000 colleagues in 150 countries tirelessly work toward bettering the industries in which we operate. With practical solutions that are safe, innovative and sustainable, we think globally while acting locally. Are you looking for an opportunity to join a diverse group of professionals who are committed to remaining exceptional? We look forward to hearing from you. As part of our Shared Services group, comprised of Finance, Marketing, Communications, Human Resources, Commercial, Legal and Facilities, we support the business achieve their goals through a range of strong technical capabilities. We ensure delivery of services through the skills of our people, methodologies, and systems. Looking to take the next step in your career? Hatch is currently seeking an experienced Services Desk Support to join our Team in Gurugram, Haryana. Responsibilities As the successful candidate, you will have: Provide technical support to end-users in local offices and to remote offices daily, including PCs, telephones, mobile phones, network equipment and other IT services; Respond to service requests and incidents from customers and users via telephone, email, chat, or web portal; Prioritize and manage service support requests in line with expected service levels targets; Escalate complex or unresolved problems to the appropriate level of support; Setup, oversee & teardown corporate events Monitor and update the service delivery system for assigned tickets and assigned locations and/or projects; Must be able to deploy image and software to computers locally and remotely; Preparing and providing support documentation, including procedural documentation when required, including providing user and group training as required; Manage the breakdown, relocation and set-up of workstations to accommodate user relocations, site relocation, site remodels and new location installations as assigned by support lead; Promote and adhere to departmental and organizational information security policies, standards and procedures; Perform other related duties incidental to the work described; Strive for excellence in customer service in line with the company values and expectations; Qualifications College diploma or degree with experience in desktop/technical support in a Microsoft Windows network environment. Ability to support HP laptop/desktop computers, peripherals, Ricoh, Canon, HP multi-function printers and other computer hardware. Knowledge of engineering software such as Autodesk, ESRI and Bentley products, is a clear advantage, but not required; Familiarity with standard Service Desk software and a good knowledge of remote user support; Excellent understanding of Microsoft products, including MS Office 365, Teams, SharePoint, OneDrive is required; Application Support for Adobe Acrobat, Bluebeam, and other current and new applications that exist within the organization; In-depth knowledge of Windows Active Directory User and Computer Administration; MS Intune, SCCM, Microsoft Exchange and 365 Admin; Experienced in handling Events, Live Meetings, Webinars and corporate events using MS Teams, WebEx or Zoom Video or similar platforms; Exposure to IT Service Management and delivery systems, e.g. Zendesk, ServiceNow, Remedy; Jira; Strong analytical, problem solving and troubleshooting skills; Ability to function well in a team environment; work independently as needed; A+, Network +, Security + or MCP certifications are an asset Strong customer focus skills; Strong oral and writing proficiency in English is mandatory; Minimum two-year relevant experience working in a similar corporate service desk technical support role; All candidates must have legal authorization to work without employer sponsorship and ability to travel if necessary; Why join us? Work with great people to make a difference Collaborate on exciting projects to develop innovative solutions Top employer What we offer you? Flexible work environment Long term career development Think globally, work locally Don't meet every single requirement? You don't need to. At Hatch, we are building a diverse, inclusive workplace that fosters innovation. If you're interested in this role, we encourage you to apply even if your past experiences don't perfectly align with the skills we've listed. We're committed to fostering a workforce that reflects the diversity of the communities in which we operate and serve. Hatch is an Equal Opportunity Employer that considers applicants without regard to age, race, color, national origin, citizenship, religion, creed, gender, sexual orientation, marital status, disability, veteran, or any other protected status. If you have any accommodation requirements, please let us know. We'll do our best to meet your needs in accordance with applicable local legislation. Show more Show less

Dear All, We have huge openings for Tele Callers-Freshers . JD : Tele Caller Sales Achieve and exceed sales targets as set by the Team Leader Achieve set call objectives, including TAT for web leads and making specified number of calls a day Ensure LMS updating with relevant disposition and other details as required Maintain call quality and adhere to given script Maintain high standard of accuracy in communicating product features and benefits/regulation related mandatory points to customers Supporting Customer queries through Online chat Generate leads for cross sell To ensure with customer for policy copy status with correct details Good Communication in any of these languages English/Hindi/Tamil/Malayalam/Telegu Attractive incentives will be provided Lunch will be provided Working on Mon-Saturday Walk In Date 17th Mar till 29th Mar 25(Except Sundays) Timing: 10 AM till 5:00 PM Location: Kandanchavadi No of Openings: 10 Interview Date: 17th Jun till 30th Jun except (Sat & Sun) Exp: 0-4 Years Exp in sales & insurance domain will be an added advantage but not mandatory NP: Immediate Joiners If you are interested send across your updated profile to christop her@amperadei.c om Venue Address: Innov8 Campus-1a, 2nd Floor, Millenia Business Park, MGR Main Rd, Kandhanchavadi, Perungudi Location: Chennai Thanks, Christopher Senior Recruitment Consultant Ampera Dei 7845559344 Show more Show less

Job Title: Quality Analyst Job Description The Sr Quality Evaluator is responsible for monitoring and evaluating inbound and/or outbound calls and other customer contact methods (e.g. email, chat) for accuracy and adherence to established quality standards. This position assists in the output of assessing quality standards, provide insight to customers to contribute to program performance improvements. Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations Role and Key responsibilities: Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.) and reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Delivery Team, Client, Account Management, and Resource Unit partners) Participate in calibration and call listening sessions with Quality staff, Delivery, and clients to ensure scoring consistency and best practice implementation Participate in internal quality audits (e.g. periodic audits of existing processes to determine process control and efficiencies) designed to improve overall contact quality and recommend changes Maintain strong program knowledge base; basic understanding of client products, services and/or program strategies Participate in quality task forces with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners); complete phone time to keep current on programs (as applicable) Contribute to maintaining forms and legends documents Support management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecards and count profitability goals Key Skills and knowledge: Strong attention to detail. Self-starter, sense of urgency and works well under pressure. Demonstrated ability to multi-task and meet timelines of deliverables. Proficient in Microsoft Office. Strong communication skills, both written and verbal. Qualification : Graduation Disclaimer: 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.' Location: IND Kolkata - Unitech Hitech, Blk A, Tower AI, 4th Flr Language Requirements: Time Type: If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents R1627040 Show more Show less

At PwC, our people in software and product innovation focus on developing cutting-edge software solutions and driving product innovation to meet the evolving needs of clients. These individuals combine technical experience with creative thinking to deliver innovative software products and solutions. Those in software engineering at PwC will focus on developing innovative software solutions to drive digital transformation and enhance business performance. In this field, you will use your knowledge to design, code, and test cutting-edge applications that revolutionise industries and deliver exceptional user experiences. Job Title: Full Stack Engineer Experience Level: 5–10 Years Location: [Hybrid] Employment Type: [Full-time] About The Role We’re looking for experienced Full Stack Engineers to join our growing team. You’ll play a key role in building highly interactive, AI-driven applications—from chat interfaces and operator-style workflows to dynamic dashboards and web/mobile apps. If you thrive in fast-paced environments, enjoy working across the stack, and are passionate about creating seamless user experiences, we’d love to hear from you. Key Responsibilities Design and develop end-to-end solutions across web and mobile platforms Create intelligent, AI-driven interfaces such as chat and dashboard experiences Build and maintain scalable and maintainable front-end and back-end architecture Collaborate with cross-functional teams on design, architecture, and product decisions Optimize applications for performance and scalability Write clean, efficient, and well-documented code Core Skillset Frontend React (Vanilla with Vite or frameworks like Next.js) TypeScript Component libraries (e.g., ShadCN/UI) Tailwind CSS React Server Components & SSR State Management: Zustand, Tanstack Query Schema Validation: Zod Forms & Data Viz: React Hook Form, ReCharts, Nivo Backend Node.js ORMs: Prisma, Drizzle Data Querying: Server Actions, Tanstack Query Databases: PostgreSQL, MongoDB DevOps & Cloud Docker & Kubernetes CI/CD with GitHub Actions Experience with cloud platforms: AWS, Azure, GCP Bonus Python scripting or backend experience Building chat interfaces or operator-style workflows Experience with real-time systems or complex dashboards Qualification - BE/B.Tech or MCA Show more Show less

Ascimov – Remote | Paid Internship | Starting July 2025 🔍 AI · Chat Automation · LLMs · Build Fast, Ship Faster About the Role We’re a small team of 4 founders building Zeldin.ai — an AI assistant that reads WhatsApp chats and auto-updates your CRM. No forms. No tabs. Just results. At Ascimov , we think B2B software is broken — slow, clunky, and built for the 2010s. We're flipping that. If you’re into building real stuff (not just toy models), solving messy chat problems, and pushing features live every week, you’ll feel right at home. What We’re Looking For You know Python and C++ , and love cracking logic problems You’ve played with open-source AI models like Gemma and made them do something cool You’ve got a GitHub or personal projects that show you build for fun You understand the basics of ML, neural nets, and transformers — no PhD needed You want to go from 0 to 1 with a product, not get lost in a big team Bonus Points If You’ve... Used Hugging Face , LangChain , or done prompt hacking Played with tools like Supabase , Firebase , or Postgres Built for or are obsessed with AI, automation, or startups Why Join Us? You’ll work on real features used by actual customers, not just sandbox demos You’ll be mentored directly by the founders , not stuck in layers of process You’ll learn a ton, build fast, and own your work You’ll get a paid internship How to Apply Shoot your CV + GitHub/project links to admin@ascimov.com We reply fast. And yeah, you’ll be working directly with us — the folks actually building the product, not some hiring team. Show more Show less

We are seeking to connect with senior legal professionals who might be interested in a role in Mumbai with a leading financial services company. This is an excellent opportunity for those with a PQE of 8-10 years and extensive experience in Dispute Resolution, Arbitration matters, Regulatory Litigation, Banking and Finance transactions etc. If you are interested, please reach out to nilasha@vahura.com or utkarsh@vahura.com for a confidential chat. Show more Show less

We are actively hiring for customer support Specialist (international process) Job Location : Jaipur Qualification : Undergraduate/ Graduate. With excellent communication skills both written and verbal communication in English. Salary upto : 35K CTC Role : Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Candidates from PAN India can apply. Job Types: Full-time, Fresher Pay: ₹27,000.00 - ₹35,000.00 per month Benefits: Health insurance Provident Fund Schedule: Night shift Rotational shift Ability to commute/relocate: Jaipur, Rajasthan: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred) Education: Higher Secondary(12th Pass) (Preferred) Experience: total work: 1 year (Preferred) Customer service: 1 year (Preferred) Language: Hindi (Preferred) English (Required) Work Location: In person

Our Customer Retention Specialist plays a crucial part in the mission towards the growth of the organization by improving customer retention & loyalty. In a fun and fast-paced environment, this position requires Call, Email, and Chat communication with customers. What will you be doing Connect with the customers who raise requests to unsubscribe Understand customers journey & gather information about issues faced during the tenure Retain customers by resolving their issues & providing suitable offers Arrange return pick-up & refunds for customers that could not be retained and close loop Develop new retention strategies based on customers feedback & journey Maintain up-to-date knowledge of the companys current promotions & processes necessary to meet or exceed Retention goals Job Type: Full-time Pay: ₹250,000.00 - ₹400,000.00 per year Ability to commute/relocate: HSR Layout, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required) Language: English (Required) Work Location: In person

About Four Seasons Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: In the heart of Worli - the business hub of India’s largest city and close to the entertainment and commercial district of Lower Parel, Four Seasons Hotel Mumbai is a chic urban oasis with an intimate, boutique atmosphere. The brand's first hotel in India, Four Seasons Hotel Mumbai echoes 'Powerhouse Luxury' in the city that never sleeps. Known for unparalleled food & beverage options such as those at AER Mumbai, an award-winning rooftop bar, as well as San:Qi, a city-favourite pan-Asian restaurant with wine bar, private dining rooms, four open-style kitchens overseen by master craftsmen and an extensive menu offering Indian, Chinese, Thai and Japanese delicacies. Basic Function Reporting to the Guest Experience Manager, this vital role forms part of the Front Office team and respond to a wide variety of guest requests by accurately assessing the guest needs, requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies. Seek out opportunities for guest-centric experiences in all outlets of the hotel and assists hotel outlets in putting processes in place to ensure that these opportunities are executed by all employees. Role and Responsibilities Trains and schedules the Guest Experience Staff. Supervises day-to-day performance of the staff. Coaches staff to achieve Core and Service Culture standards. Disciplines staff as needed. Works with Departmental Managers and Learning & Quality Assurance Manager to put processes in place to ensure that these opportunities are executed by all employees. Develop new/innovative ways to provide anticipatory (intuitive) service. Set up processes to gain valuable insight Pre (Pre Arrival Meetings), Post (Departure Email/Mesg) and during guest stay to create lasting experiences. Identify all experience assistance required guests (Ex -Glitch Guests) and offer recovery. Coordinate among all departments for seamless execution of service to ensure complete turnaround of glitch guests. Measures results (challenges, successes, etc.) and communicates on a weekly basis to the GE team and in other meetings (Medallia) as required. Consistently driving the team to achieve high guest experience scores on Medallia, Trip Advisor etc. Oversee and implement Hotel Guest Experience initiatives and ideas shared at Global Level. Work with Guest Experience Manager to learn from other’s successes and opportunities and develop a consistent product worldwide. Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices. Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices. Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact while working harmoniously and professionally with co-workers and supervisors Utilizes a variety of software programs (Keys & Shopping Cart) to accurately input special arrangements the guest has made and to assure proper billing while ensuring concierge database is updated regularly and "insightful" information is keyed in accurately and in a timely manner. Review transportation requirements on a daily basis and ensure cars and drivers are scheduled accordingly and planned efficiently, ensuring smooth check-in and check-out of all guests Ensure assistance is provided to the Guest Experience Manager/ Front Office Manager in forecasting and budgeting of revenues and expenses for all areas under control. Reviewing daily arrivals (including VIPs, special guest requests, group needs) and assigning rooms Coordinating with respective departments especially Housekeeping/F&B to ensure all guest requests are met. Personally managing and making personal contact with all VIP, suite guests and frequent return guests Ensuring all front of house departments are complying with Four Seasons Core / Culture Standards and develop periodic training programs for various jobs under areas of responsibility. Be able to handle guest complaints, resolve them, work closely with Hotel Assistant Managers and raise glitch records. Handling all guest complaints and keeping management informed when necessary while ensuring all glitches are reported in a timely manner and addressed accordingly. All VIP and Suite room guest's amenities, special requests and welcome cards are in order prior to arrival and must be checked. IRC for all Limo check ins. Assistant Managers and Guest Experience staff to be actively present and hands-on in the day to day operations of the hotel by making their presence felt in the lobby The DOR/ADOR/FOM/GEM must be kept informed of all activities of Front Office departments (Guest Services, Front Desk, Concierge and Transportation). All activities must be communicated/reported and solution/alternative on any problems, guest requests, special requirements are to be shared and followed upon. Work closely with the Assistant Managers on room availability and maximize Rooms Upsell Revenue. Yearly performance reviews to be conducted for reporting employees as scheduled and perform any other tasks and duties as directed by the management of the hotel. To ensure that the guest experience team are highly motivated and outings are organized once every quarter for them to experience restaurants, places of interest, tours etc. Actively monitors chat (Messenger), Keys and other mobile applications to ensure timely action. Assists with responsibilities and duties in the absence of or due to heavy volume in the areas of the Bell Desk, Front Desk, Lobby Coverage and drive way management. Be able to provide basic trouble-shooting support for in-room services such as Internet, TV, Movies, Board Games, Web service and equipment rental. Assist with all Front Office related activities as and when required. Show more Show less

|| Immediate Joiners Preferred || Were looking for International Voice Process || Blended Process || Chat Support || Associates to join our dynamic team! If you have excellent communication skills and a passion for customer service, this is your chance to grow with us. Job Roles Available: Fresher Openings CTC: 2.75 LPA 3.80 LPA Transport Allowance: 4,000 Training & Growth Opportunities Available Voice Process CTC: Up to 5.50 LPA | Take-Home: 38,061 Transport Allowance: 4,000 | Incentives: 2,500 Blended Process (Voice + Non-Voice) CTC: Up to 5.80 LPA | Take-Home: 40,257 Transport Allowance: 4,000 | Incentives: 2,500 Chat Support CTC: Up to 5.00 LPA | Take-Home: 36,000 Transport Allowance: 4,000 | Incentives: 2,000 Requirements: Graduate/Undergraduate candidates can apply Strong English communication skills (Written & Verbal) Willingness to handle English/Hindi calls as needed Perks & Benefits: Competitive Salary + Performance-Based Incentives Career Growth in a Global Organization Transport: Company Cab Service OR Self-Transport Allowance Supportive & Inclusive Work Environment Interested? Apply now! Apply now to kickstart your career! Interested candidates kindly share your CV: HR Khushi - 8532070200 HR Anjali - 6238069002 HR Afreen - 6206077869

The Partner Support team is responsible for overseeing Brandmuscle’s support efforts for clients looking for assistance while using our software. The support team offers phone, email, and chat channels for our clients to contact us. The support team is responsible to achieve and exceed acceptable service levels for all channels. Team Leader, Partner Support is responsible for the overall success of a company's Partner Support team. They may be required to work directly with corporate stakeholders and individual franchisees and dealers, with a passion for effective, results-oriented support. This position will also provide on-site coaching and training to team members and work collaboratively with other internal departments within the company to effectively communicate and train program/product/policy updates to the support team members. Responsibilities Providing day-to-day leadership to Brandmuscle’s Partner Support team, helping to ensure that all support service level metrics are being achieved Identifying opportunities to improve the support process and ensure that all team members have the tools and training necessary to meet the needs of Brandmuscle clients Working directly with Brandmuscle corporate clients to manage the introduction and implementation of Brandmuscle’s local marketing services Working with cross-functional team members to drive business targets and deliver on shared team goals Tracking performance metrics and analyzing individual activity, productivity and pacing (call reviews, scoring, coaching, development, performance improvement) Presenting a training program and defined career path Respond to customer inquiries (incoming calls, chats and emails), resolve problems, and provide a positive customer experience Providing feedback to client and taking part in strategic leadership, idea sharing and proactive initiatives Team management: Hire, train, and supervise customer support representatives Performance measurement: Compile and analyze data to measure performance, monitor progress, and report to upper management Quality assurance: Develop/Review quality control processes, review interactions and provide feedback to improve service delivery Training: Provide training and upskilling opportunities for team members Requirements Bachelor’s degree required Familiarity with a variety of approaches to provide customer service through email, chat, and inbound/outbound calls Superior communication skills, both verbal and written Detail- and client service-oriented Well-versed in use of Microsoft Office products (Excel, PowerPoint, Outlook) Excellent organizational skills Ability to manage escalation path Willingness to work in 24 * 7 work environment Willingness to work on weekends with scheduled week offs as per business requirement Desired Experience Minimum of (3) years of experience in leading customer support teams Experience with Zendesk, Salesforce, Workforce Management recommended Show more Show less

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity. Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. We connect. We inspire. Pay Band: 3 Country/Location: Noida, India Department: English & Exams Contract Type: Fixed Term Contract Location: British Council Office, Noida (100% work from office) Shift Schedule: Rotational shifts (including weekends and public holidays as per business requirements) Salary: Fixed at 2.73 LPA Role Purpose, Main Challenges & Accountabilities We’re looking for someone who’s committed to delivering outstanding service to British Council customers. You’ll be the first point of contact, ensuring all queries are handled accurately and promptly across calls, emails, or chats. You’ll contribute directly to our business goals by supporting customers professionally and empathetically, ensuring satisfaction and maintaining high service quality standards. You’ll also collaborate closely with the wider team, sharing feedback and suggestions to improve operations. This role requires flexibility—expect office-based work in a 24/7 shift setup, including occasional travel and extended hours during busy periods or training drives. Role Specific Skills, Knowledge And Experience You should be confident communicating in English and Hindi and have working knowledge of customer service practices across multiple channels (voice, email, chat). Strong keyboard handling and MS Office skills are expected. Experience in a customer-facing or back-end support role (up to 6 months) is desirable but not essential. Requirements Language: Proficient in English & Hindi Education: Bachelor's Degree Passport requirements/right to work in country: Must have the right to live and work in India. A connected and trusted UK in a more connected and trusted world. Equality, Diversity and Inclusion Statement We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities. Safeguarding Statement The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children. If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org Show more Show less

Job description Handle customer queries via Voice email , chat.. Provide excellent customer service by resolving issues promptly. Work on international Voice process for multiple clients Utilize blended process skills to handle semi-voice calls

About the Role: We are looking for a proactive and customer-focused Customer Success Executive (Freshers) to join our team at Gandhinagar Location. Your core responsibility will be to ensure that users get maximum value from our product and stay engaged. A key part of this role includes identifying customers who uninstall our app, reaching out to them, resolving their issues, and assisting with re-installation — via email, calls, or other communication channels. Key Responsibilities: Own and manage customer relationships post-onboarding to ensure retention and satisfaction Monitor uninstalls and proactively reach out to users Understand reasons for uninstallation, resolve concerns, and guide them to reinstall the app Provide responsive support via email, calls, or chat to resolve queries Educate customers on product features, updates, and best practices Collaborate with the product and support teams to relay customer feedback Track customer health scores and take proactive steps to prevent churn Maintain accurate records of customer interactions and follow-ups Show more Show less

For Teleperformance is hiring for Noida location!!! Opening for International Non Voice If interested please contact Hr Barnali at 7384484039 with keyword "Noida" Responsibilities : Provide resolution to the customers. Manage chat ensuring seamless connections and minimal disruptions Resolve queries and escalate when necessary Maintain confidentiality and adhere to company policies Requirements: Excellent communication and interpersonal skills Ability to work in a fast-paced environment Strong problem-solving skills Undergraduate/ Graduate both can apply Fresher and Experienced (minimum 6 months experience on papers) can apply. Ready to work in the rotational shifts ( Night shifts) what we offer: Opportunities for career growth and advancement Paid training Permanent Job One side cab/shuttle provided during odd timings within hiring zone Preferred Candidates; Should have excellent English communication, spoken, reading and writing without MTI (mother tongue influence) Should be tech savvy and smart Should be able to convince and retain customers, and ability to handle customers. Preferred candidates from CBSE board, btech, bsc, bca, ba , bcom. Salary- 20k - 24k inhand Interested candidates can contact and share their CV in whatsapp and mention keyword "Noida" at 7384484039 Please register in the below link to get further job updates. https://myhrms.teleperformancedibs.com/TPRecruitementRegistration HR Barnalie 7384484039

About Us: At Collegesathi, we offer a unique opportunity to shape your role with a growth mindset. Join us to define 'Your Job, Your Way' and drive your professional development. Be a part of dynamic team that values innovation, learning, and empowerment. Hand in hand, there’s no limit to what we can achieve! Position Overview: We are looking for an enthusiastic and confident Admission Coordinator to join our growing team. This is an excellent opportunity for freshers who have excellent communication skills and a passion for helping students & working professionals navigate the college admission process. Key Responsibilities: Building a network of potential candidates by assessing the upskilling needs based on the student's area of interest. Counsel students and working professionals about Distance & ODL Mode Programs via phone, email, chat, and social media. Handle walk-ins and provide counselling for new registrations and admissions. Generate leads and follow up for admissions and closures. Build and maintain positive relationships with clients/professionals. Achieve sales targets in a competitive, performance-driven environment. Manage data in system software. Work on references from existing clients/professionals. Engage in inside sales, focusing on reaching potential clients to achieve admissions. Skills: Strong listening skills with the ability to align candidate needs with suitable programs. Strong communication skills, especially in English. A proactive attitude, self-motivation, and goal-oriented approach. Experience Required: Fresher What do we offer: ➢ Paid Leaves ➢ Official Trips ➢ Sabbatical Policy ➢ Travel Allowance ➢ Rewards and Recognition ➢ Healthy Environment ➢ Learning and Development Opportunities ➢ Attractive performance-based incentives etc. Schedule: ➢ Day shift (10 AM – 6:30 PM) Salary: ➢ No bar for the right candidate (based on interview performance) ➢ Send your resume at Careers@collegesathi.com Show more Show less