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0.0 - 1.0 years
0 - 0 Lacs
Salt Lake City, Kolkata/Calcutta
Remote
Shift time for female morning and day shift 6.30am to 3.30pm shift time for male afternoon and evening 1pm to 10pm , 3.30pm to 12.30am Drop facility available during odd hours
Posted 3 days ago
0.0 - 31.0 years
0 - 0 Lacs
Vikhroli West, Mumbai Metropolitan Region
Remote
Posted 3 days ago
0.0 - 31.0 years
0 - 0 Lacs
Mumbai/Bombay
Remote
Greetings From Scorelabs Inc ! Helps customer via chat/email with desired information; researching, locating, and providing information Should also be familiar with semi-voice process, so that employee should out call the customer whenever required Required Candidate profile Minimum 6 Months of experience in Email or Chat Mandatory Ability to write, read and speak English and Hindi 50 % Voice & 50 % Non Voice Call Hr Pooja - 8309294728
Posted 3 days ago
0.0 - 31.0 years
0 - 0 Lacs
Baner, Pune
Remote
● Lead Engagement & Conversion: Manage and convert leads through various communication channels, including phone, email, chat, and social media. ● Counseling & Sales: Provide detailed program information, address concerns, and assist prospective learners in choosing the right program. ● Lead Qualification & Scheduling: Assess leads based on interest, needs, and eligibility, and schedule Video Counseling (VC) sessions with Admission Counselors. ● Pipeline Growth: Identify and leverage referrals from existing customers to enhance the sales pipeline. ● CRM & Process Adherence: Maintain accurate lead records in CRM (Salesforce) and ensure adherence to sales processes, tools, and data management. ● Target Achievement: Meet and exceed weekly, monthly, and quarterly revenue and enrollment targets. ● Objection Handling & Negotiation: Address concerns, handle objections, and negotiate pricing to drive conversions. ● Seamless Onboarding: Maintain effective communication with learners until they are
Posted 3 days ago
0.0 - 31.0 years
0 - 0 Lacs
Chinar Fortune City, Bhopal
Remote
Join Magnum Group! Hiring For (Chat & Voice Process) Job Highlights: Designation: Customer Support Associate Location: Bhopal Language: English Qualification: 12th pass/Graduate and above Training Period: 8k Stipend (30 DAYS) Salary: CTC: 13000+1000 Incentive/- Per Month (For Fresher’s) CTC: 14000+1000 Incentive/- Per Month (For Experience) Job Description: We are looking for a Customer Support Executive to join our team. In this role, you will assist customers by answering their queries through chat and voice calls. If you're a good communicator, friendly, and have a passion for helping people, we'd love to have you on board! Key Responsibilities: Respond to customer inquiries via chat and voice calls. Provide accurate information about products and services. Resolve customer complaints and issues in a timely manner. Maintain a positive and professional attitude while interacting with customers. Follow company guidelines and processes to ensure quality service. Record customer interactions and feedback for future reference. Requirements: Fresher’s and Experienced candidates are welcome to apply. Good communication skills in English (both written and verbal). Basic computer knowledge (typing, browsing, using software tools). Ability to stay calm and polite under pressure. Willingness to learn and adapt to new processes. Prior experience in customer support (for experienced candidates) is a plus. Shift Timings: For Male Employees: Rotational Shifts (Day, Night, Morning, Evening) – 9 hours shift. For Female Employees: Fixed Shifts (7:00 AM – 4:00 PM, 8:00 AM – 5:00 PM, 9:00 AM – 6:00 PM, 10:00 AM – 7:00 PM). Working Days: 6 days a week (1 day off). ADDRESS: Ground Floor, Chinar Fortune Incube Business Center, Chinar Fortune City, Near Vrindavan Dhaba, Hoshangabad Road, Bhopal Chinar Incube Business Center Magnum group Regards, HR Executive Sanjhi Jain Magnum Group Interested candidate can contact on 9303299754.
Posted 3 days ago
1.0 - 31.0 years
0 - 0 Lacs
Bengaluru/Bangalore
Remote
About the Role: Customer Success Executive II – Home Loans Welcome to the “last mile” of lending. Once a loan is approved, you step in to collect the right documents, check every detail, and turn that approval into cash in the customer’s account.You keep paperwork simple for customers, answer property-related questions from vendors, and upload everything for quick internal checks. If a problem appears, you jump in—whether that means a quick phone call, a city-side document pick-up, or a visit to the property site.Your goal is clear: finish each file on time so monthly sales targets stay on track and customers can move into their new homes without delay. What We Expect From You: ● Customer empathy & clarity. Explain complex requirements in simple language and build confidence at every touchpoint. ● Process discipline. Follow checklists, maintain accurate case logs, and uphold data security standards. ● Problem-solving on your feet. Anticipate collateral or vendor objections and unblock them quickly. ● Stakeholder coordination. Balance multiple conversations (customer, vendor, Ops) ● Outcome focus. Deliver sales within agreed TAT Must Haves: 1. Education & experience: Graduate with 1 – 3 years in home-loan sales fulfilment or a similar documentation-heavy role 2. Language skills: Fluency in English, Hindi and the primary local language of your city. 3. Mobility: Willingness and ability to travel within the city for pickups, vendor meetings and site visits. 4. Attention to detail: Zero-defect document handling and strict SOP adherence. 5. Tech readiness: Working knowledge of CRM systems, calling tools, and basic chat/email platforms.
Posted 3 days ago
0.0 - 31.0 years
0 - 0 Lacs
Work From Home
On-site
We're a growing SaaS startup looking for a motivated and experienced individual to join our customer support team. If you're passionate about helping customers and love solving problems, we’d love to hear from you. What we're looking for: Excellent written English – You'll be primarily handling customer queries via email and live chat, so clear and professional communication is essential. Night shift availability – This role requires flexibility to work night shifts. Team player – You should be comfortable working closely with the rest of our support team to ensure we’re hitting all key performance indicators (KPIs). If you're confident in your ability to provide outstanding customer service and thrive in a fast-paced environment, apply now – we’re excited to meet you!
Posted 3 days ago
0.0 - 31.0 years
0 - 0 Lacs
Mohali
Remote
Bulk Hiring For Voice/ Chat Process Salary - 30K Location - Chandigarh, Mohali Qualification -Graduate Rotational Shifts 5 Day working Cab Facility Available Male/Female Both Cab Apply Single Day Selection Candidate should be fluent with English Language Interested candidates can Drop Resume On@9988352892 HR-Sonali Rana
Posted 3 days ago
2.0 - 31.0 years
0 - 0 Lacs
Madhapur, Hyderabad
Remote
Job Title: Customer Support Manager Location: Hi-Tech City/Hyderabad Department: Customer Service Job Type: Full-Time Salary Range: 25k Job Summary: We are seeking an experienced and customer-focused Customer Support Manager to lead and develop our support team. This role involves managing day to day customer support operations, optimizing processes, and ensuring that customers receive timely, empathetic, and effective support across all channels. Key Responsibilities: Provide solutions to customer queries through phone calls, chats, Emails. Handle inbound and outbound calls effectively. Collaborate with other departments to resolve customer issues and improve the customer experience. Oversee day to day activities of customer support team. Monitor team performance and provide coaching and feedback. Generate reports on team performance, customer feedback, and common support issues. Maintain a strong understanding of company services, and updates. Ensure support coverage across time zones and channels (email, chat, phone, etc.) as needed. Ensure excellent customer service and issue resolution. Maintain professionalism and empathy while interacting with customers. Provide services related information to customers. Ensure customer satisfaction through effective communication and timely support. Require minimum knowledge in technical background. Qualifications: Any degree 2–5 years of experience in customer support, BPO or any equivalent. Proven track record of improving customer satisfaction and operational efficiency. Excellent communication and interpersonal skills. Must have excellent management and leadership skills.
Posted 3 days ago
0.0 - 31.0 years
0 - 0 Lacs
Airoli, Navi Mumbai
Remote
Designation - Email chat Executive Location - Airoli Roles - Translating data files from different formats to MS Excel. Organizing and analyzing data sets to support business decisions. Preparing MIS reports Graduation Mandatary Max Salary gross - 25k Gross Shift time - Routational shit timing Week off - Routational weekoff
Posted 3 days ago
1.0 - 6.0 years
3 - 3 Lacs
Bengaluru
Work from Office
Hiring: International Voice/Chat/Semi-Voice Process Customer Support (BPO) Location: Bangalore (Work from Office) CTC: Up to 3.6 LPA + Incentives (Up to 7.5k/month) + Retention Bonus (60k as per policy) Shift: Night / 247 rotational shifts Perk: 2-way cab facility provided Working Days: 5 days working | 2 days rotational off Notice Period: Immediate Joiners Only About the Role We are hiring Customer Support Executives (International Voice Process) to handle inbound customer queries and provide excellent service for a reputed international BPO. Eligibility : Experience: Minimum 6 months in BPO (International or Domestic Customer Support) Qualification: Graduate / Undergraduate Communication: Must have excellent communication skills (English) Key Skills: Customer Handling / Customer Support Inbound Calls Management CSAT (Customer Satisfaction) AHT (Average Handling Time) BPO Metrics (SLA, FCR, Quality) Apply now and Contact: Smriti- 7985906636
Posted 3 days ago
4.0 - 5.0 years
0 Lacs
Ahmedabad, Gujarat, India
On-site
Key Responsibilities JOB DESCRIPTION Customer Service The conscious voice of the customer within the organisation, acting as the customer representative on all related activities. Accessing Customer B2B Portals on a regular (minimum weekly) basis in order to obtain performance metrics and update / maintain customer specific requirements. Resolving Customer Issues Ensure customer specific systems (APQP, change management, zero mileage, warranty service, etc) and performance requirements are understood and communicated within the organisation. Customer Relationship Development / Prospecting Assure customer satisfaction by Monitoring and communicating current customer performance data, and ensure alignment with internal GKN Driveline reporting. Customer Relationship Management (CRM) Data Hold regular meetings with the customer to develop working relationships, review current performance, and discuss future changes to requirements. Customer Needs Clarification Clarify the customer's requirements. Or assist in conducting interviews with potential customers to collect client requirements making detailed notes. Renewals Provide exceptional service to customers to encourage continued use of the organization's products/services. Compliance Develop and execute a customer quality improvement plan (Road Map) aligned with agreed objectives and end targets (KPIs). Personal Capability Building Undertake training when identified to improve business capability and allow for changes in technology and quality requirements. Continuously improve Customer Quality sub function. Quality Management System Monitors customer B2B portal data and highlights potential issues to Plant Management, Business Unit or Regional Quality Management and relevant Customer Quality Director. Operational Compliance Develop and execute a customer quality improvement plan (Road Map) aligned with agreed objectives and end targets (KPIs). Takes Local Plant Lead on escalated problem-solving using CSR (6 sigma, Shainin Red X, KT , etc) under the lead of Customer Quality Director leads the information flow between Plant & Customer Quality Director. Quality Concern Management Uses structured problem solving approach and engages cross-functional team to analyze problems in a timely manner, supported by robust data and sound logic. Quality Reporting Consolidates customer B2B portal data and summarize main issues/actions as part of plant Quality Reporting, Uses Monthly Voice of Customer Reports to drive improvements within plants scope. Skills Leverages Digital Communications with Customers Works with full competence to leverage digital communication (email, text, chat, social media) to create positive, defining moments for customers. Typically works without supervision and may provide technical guidance. Masters Service Conversations Works with full competence to navigate customer conversations by leveraging the four parts of a service conversation: open, learn, reply, and close. Typically works without supervision and may provide technical guidance. Navigates Customer Challenges Works with full competence to navigate conversations in which the customer is frustrated or unhappy with the organization. Typically works without supervision and may provide technical guidance. Strengthens Customer Connections Works with full competence to connect with customers to strengthen the relationship, meeting personal needs through positive customer experiences. Typically works without supervision and may provide technical guidance. Customer-Focused Approach Works with guidance (but not constant supervision) to orient the seller's organization around delivering to the key needs of their customers. Builds Customer Loyalty Works with full competence to make every customer interaction positive by leaving the customer feeling understood, appreciated, and confident in the organization's ability. Typically works without supervision and may provide technical guidance. Service Into Sales Works with full competence to recognize sales opportunities during service interactions to enhance overall customer service. Typically works without supervision and may provide technical guidance. In-Depth Questioning Works with guidance (but not constant supervision) to explore the depth and breadth of a problem, draw out the implications of not changing, and help clients self-discover and articulate the value of a solution. Education BE or Diploma -Mech with experience in QA Experience Minimum 4-5 years of experience Show more Show less
Posted 3 days ago
0 years
0 Lacs
Sahibzada Ajit Singh Nagar, Punjab, India
On-site
Company Description My own is a management consultancy firm specializing in strategy development, implementation, and temporary or interim management. We work across various sectors including international business and logistics, with a focus on the Nordic and Baltic countries. Our expertise also extends to controlling and managing international subsidiaries, supporting businesses in achieving their strategic goals. Role Description This is a full-time on-site role for a Call Center Specialist located in Sahibzada Ajit Singh Nagar. The Call Center Specialist will handle customer inquiries via phone, email, or chat, provide exceptional customer service, resolve issues, and ensure customer satisfaction. Day-to-day tasks include managing high-volume calls, maintaining detailed records of conversations, and following up on customer interactions to ensure timely resolution and support. Qualifications Customer Support and Customer Service skills Excellent Communication and Contact Center experience Proficiency in Computer Literacy Strong problem-solving abilities Ability to work effectively in a team environment Previous experience in a similar role is preferred High school diploma or equivalent; additional qualifications in customer service or related fields are a plus Show more Show less
Posted 3 days ago
0.0 years
0 Lacs
Bengaluru, Karnataka, India
On-site
This job is with Kyndryl, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Have you been wanting to get into IT but don't have tech experience, this could be your gateway. Do you love how it feels to help someone solve a problem? Want a chance to see lots of career options up close before you choose your path forward? Then there's a good chance you'll love being a Customer Service Representative at Kyndryl. Being great in this job is less about your resume and more about your personality. We are looking for friendly, helpful, and empathetic people who have an interest in technology but not necessarily tech experience. As a Customer Service Representative, you'll be the face and voice of Kyndryl, helping customers solve their problems every day. A Customer Service Representative combines the know-how of tech support with problem solving and customer service, so bring your people skills and we'll teach you the rest. It's a fun and fast-paced role where you'll start learning and contributing right away. The first month, you learn the ropes and get set up with one client on production. Soon, you'll be multi-tasking and providing interactive solutions (chat, email, MS Teams) while treating our customers to concierge-level care. You will also work with back-office teams to handle escalations. This is your chance to work alongside senior co-workers who will share their knowledge. As you interact with many different people on a variety of problems, you'll grow your experience, skill, and grasp of what other job roles do. In addition, there are plentiful opportunities to find and work with mentors. You can become an expert with Microsoft 365, especially Excel, and get trained on a variety of different platforms. And you can earn certifications including Google Cloud, Azure, Microsoft, etc. In fact, the learning opportunities are what most people like best about this role. It's fun, challenging, and fast-paced - you definitely won't be bored! Your future at Kyndryl This is a true "start here, go anywhere" opportunity. As you get a close-up look at a wide variety of Kyndryl job roles, you can choose your career path. Many have moved up to the 2nd or 3rd level escalation team. Others go on to further education/certifications and more senior or technical roles. Who You Are You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others. Required Skills And Experience 0-1 year experience in customer service or technical support role. Flexible to work in Voice and Chat Process. Willing to work in Night Shifts / Rotational Shifts. Willingness to Work from Office as per Hybrid Work Model. Windows 10 troubleshooting, excellent communication skills and also customer service skills. Preferred Skills And Experience Experience working with Windows, Mac, or Linux operating systems Troubleshooting and problem-solving expertise Support help desk experience Customer support experience Experience modifying approaches and adapting to customer needs Being You Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address. Show more Show less
Posted 3 days ago
3.0 - 5.0 years
0 Lacs
Hyderabad, Telangana, India
On-site
Skill required: Social - Service Desk Non-Voice Support Designation: Customer Contact Comms Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Candidate who is good in email and chat process, who is good in typing is what is preferred here Recording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web and chat. What are we looking for? 1. Excellent communication skills - Written & Verbal 2. Tech proficiency and knowledge on AI platforms & tools 3. Experience working in User issue resolution environment Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Any Graduation Show more Show less
Posted 3 days ago
2.0 - 5.0 years
6 - 9 Lacs
Noida
Hybrid
Job Description: Proficiency in Chinese Language: Job Role: HSK level 4 certification is the minimum requirement for this role: Assist Adobe's resellers/retailers in Americas/APAC and help them to effectively resolve issues via Phone, Emails, and chats. Providing end-to-end Adobe Partner support Answer how-to questions and help Partners/Resellers navigate a variety of tools Diagnose Reseller issues and engage with our product and engineering teams using established processes Communicate thoughtful, customized solutions that help Partners move forward and grow their business Show composure, resilience, and flexibility as Reseller needs evolve and case volume changes You work with: Sales team and Sales Operations professionals in Americas and APAC Various business teams within Adobe Adobes retailers/resellers from across Americas Global Sales Operations Centre Learning: Core business operations and go-to-market strategy Understand processes, systems, policies & business Interaction with market and customers directly Cross-cultural collaboration Skills Development: Practice language daily. Written and oral. Problem solving Team Player Business Comprehension skills Expectations Are self-motivated and eager to learn Adapt quickly to changing priorities and Adobe Partner needs Have a clear, professional, and informative communication style Thrive in a dynamic and collaborative environment and are comfortable with ambiguity Ability to work with people from across countries Ability to learn MS excel and translation Career Path Customer Support Management Operations Management Program Management Business Analysis System Analysis
Posted 3 days ago
5.0 - 7.0 years
0 Lacs
Pune, Maharashtra, India
Remote
🚀 We're Hiring! IT Helpdesk Coordinator at Enhancor 🚀 Enhancor, a leading customer service firm specializing in outsourced accounting, regulatory compliance, IT, and financial services for real estate and property management companies, is looking for a skilled IT Coordinator to join our dynamic team in Pune! As an IT Coordinator, you’ll play a pivotal role in supporting our internal teams, ensuring smooth operations across the company. From troubleshooting hardware and software issues to administering Microsoft 365 services, your expertise will be key to maintaining productivity and efficient workflows. Key Responsibilities: Efficiently triage, log, and prioritize support tickets in accordance with established procedures. Ensure all tickets are resolved in a timely manner, adhering to service level agreements (SLAs). Communicate effectively with users to provide updates and solutions to their issues Provide expert technical assistance to employees on a diverse range of software, hardware, and networking issues. Troubleshoot and resolve problems with user devices, including desktops, laptops, printers, and other peripherals. Deliver high-quality support via various channels such as phone, email, and chat. Manage and administer Microsoft 365 applications and services, including Exchange Online, OneDrive for Business, Microsoft Teams, and other collaboration tools. Support users with issues related to Microsoft 365 services, including account management, access permissions, and feature functionality. Monitor and maintain the health of Microsoft 365 services to ensure optimal performance. Provide support for common software applications used within the company, such as Outlook, Microsoft Teams, and Zoom. Assist with software installation, configuration, and troubleshooting to ensure smooth operation and integration with other systems. Set up, configure, and maintain user workstations, laptops, printers, and other network-connected devices. Diagnose and resolve issues with printers, copiers, scanners, and other office equipment. Ensure that all hardware and peripherals are functioning correctly and are up to date with the latest software and drivers. Perform routine software updates and installations to maintain system performance and security. Perform regular virus, spyware, and adware scans to ensure the security and integrity of company systems and data. Implement and monitor security measures to protect against potential threats and vulnerabilities. Utilize diagnostic techniques and remote tools to troubleshoot and resolve issues for users who are working off-site or in remote locations. Provide clear instructions and guidance to users during remote troubleshooting sessions. What You’ll Need: 🎓 A Bachelor's degree in IT, Computer Science, or a related field 💼 5-7 years of IT support experience (Help Desk/Call Center/IT Technician) ⚙️ Proven expertise in managing and troubleshooting Microsoft 365 services 💡 Strong problem-solving and communication skills 💻 Experience with remote troubleshooting tools 🔒 Knowledge of system security, virus protection, and software updates. 📩 Send your resume and cover letter to hr@enhancor.com to apply today! #Hiring #ITCoordinator #TechJobs #ITSupport #PuneJobs #Enhancor #JobOpening #ITCareers Show more Show less
Posted 3 days ago
25.0 years
0 Lacs
Gurgaon, Haryana, India
Remote
Company Overview Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential. Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed. Job Overview We are seeking an experienced AV/VC Operations Technician with excellent Video Conferencing, event coordination, and troubleshooting skills, who is excited to work in a dual role. You will provide first-line AV client support and will be the initial contact for telephone, email, and direct requests from customers and field technicians. You will assist with VC booking and scheduling services, assist in conference setup, and perform troubleshooting. The ideal candidate will have a track record of running successful events and has excellent interpersonal and written communication skills. This is a unique opportunity to play a highly visible role in an exciting, industry-leading technology business. Participate in regular weekly meetings to discuss upcoming events and their requirements Follow all client-required policies, standards, or safety guidelines Communicate any foreseeable problems to the Event Service Operations Program Manager at the earliest opportunity Diagnose infrastructure problems impacting one or many internal platform activities Conduct training on equipment and spaces for users and support personnel Intake customer service requests and manage them to completion Utilize client-provided tools and systems to complete team tasks Consult with cross-functional teams and internal users regarding the exact audio-visual requirements for events Oversee planning and execution of events from large events to small user groups Carry out pre-event checks, ensuring all show elements are working correctly Provide technical audio-visual, video conferencing, and live-streaming support for events Use chat, voice, and video communication systems to coordinate event logistics Skills HS Diploma or GED 2+ years of relevant working experience in AV/VC event coordination Bachelor's degree from an accredited institution Excellent critical thinking, problem-solving, and troubleshooting skills with the ability to provide advanced troubleshooting on any device Strong verbal and written communication skills Proficiency with computers and help desk tools, along with strong typing skills Demonstrated success in event coordination and project coordination Time management and ability to work under pressure with a high sense of urgency Demonstrate positive and professional behavior towards clients and colleagues Passionate about the job and tasks at hand and be self-motivated and energetic IT knowledge of Android, iOS, Mac, Windows, and Linux operating systems Excellent understanding of signal flow in both audio and video installations A career path that demonstrates increasing levels of responsibility and proven success in delivering measurable results Skilled negotiator with proven experience finding creative ways to do more with less Experience working in a fast-paced and highly cross-functional organization Proficiency with any helpdesk support ticket management software Proficiency in Google Apps (Docs, Sheets, Slides, and Cal) Compensation Estimated Pay Range: Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location. Our Commitment to Diversity & Inclusion At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success. Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees. We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you. Show more Show less
Posted 3 days ago
2.0 years
0 Lacs
Sangli, Maharashtra, India
On-site
Job Purpose and Impact The Dairy Feed - Area Sales Manager will be aligned to Cargill's Animal Nutrition Health business in Sangli, Maharashtra and help build the strategy, sales teams and processes to achieve revenue targets for sales teams. You will get an opportunity to be a part of a fast paced growing business and handling a large scale of operations. Key Accountabilities In this role, you will provide strategic vision and tactical direction while leading and overseeing all aspects of employees and represent the organization in promoting and selling products and services. Responsible for assessing customer needs and suggest appropriate products, services and solutions to the farmers. Responsible for personnel decisions related to hiring, performance and disciplinary actions for your direct reports. Direct and lead sales personnel in supervised area. Build customer relationships that help generate future sales and repeat business. Establish, control and evaluate sales goals. Evaluate, measure and handle the product and brand profit and loss. Supervise groups that divide sales performance into products or areas. Meet product volume and profit targets. Other duties as assigned. Qualifications Minimum Qualifications Bachelor’s degree in any discipline. Minimum of 2 years of related work experience. Other minimum qualifications may apply. Preferred Qualifications Years of experience: 8 - 12 years. At least 5 years of experience in Dairy/Cattle Feed Sales. Should have excellent connects with farmers in Maharashtra. Proven experience in business growth, geographic expansion, and profitability in the assigned territory. Must have exposure of managing a direct on roll team of at least 4 employees. Strong experience of handling distributor sales specifically in rural areas. Fluent in Marathi, Hindi and English. Disclaimer Protect yourself against recruitment fraud. Cargill will not ask for money, processing fees, or bank information as a pre-condition of employment. We are aware that unauthorized individuals may have posed as Cargill. recruiters, made contact about job opportunities, and extended job offers via text message, instant message or chat rooms. To ensure a job posting is legitimate, it must be listed on the Cargill.com/Careers website. Learn how to protect yourself from Recruitment Fraud. Show more Show less
Posted 3 days ago
1.0 - 6.0 years
3 - 4 Lacs
Kolkata
Work from Office
Greeting From Ishmeet Consultant Pvt. Ltd Any grad/ Ug with min 1year international Chat experience can apply Salary - 4.50 LPA 5 days working || 2 off rotational shifts (UK Time Zone ) Both side cabs Contact HR Aditi @ 9582050101
Posted 3 days ago
1.0 - 5.0 years
3 - 5 Lacs
Gurugram
Work from Office
Hiring for international Chat Process UG/Grad with 1 yr of exp into Customer service can apply with excellent communication Location Gurugram Salary-27k to 36k in hand 5 days working/2 roster off Rotational shift Both side cabs Anjali :9354911705 Required Candidate profile Candidates must have excellent communication skills with immediate joiner. Candidates must be comfortable working in Rotational shifts and WFO Perks and benefits Lucrative Incentives 2500-3500 Variable Bonus
Posted 3 days ago
3.0 years
0 Lacs
Bengaluru, Karnataka, India
On-site
We’re looking for problem solvers, innovators, and dreamers who are searching for anything but business as usual. Like us, you’re a high performer who’s an expert at your craft, constantly challenging the status quo. You value inclusivity and want to join a culture that empowers you to show up as your authentic self. You know that success hinges on commitment, that our differences make us stronger, and that the finish line is always sweeter when the whole team crosses together. Overview This is not your ordinary support job. Alteryx Customer Support Engineers (CSE’s) work with the world’s leading companies every day to help them with their advanced analytic solutions. From financial services to communications, retail, and pharma (and more), you’ll work with customers that are on the leading edge of the analytic revolution. You will help Alteryx customers by addressing their current questions as well as provide guidance associated with the best use of Alteryx software. Additionally, you work closely with other members of the Alteryx team, including Sales and Engineering, to ensure a superior customer experience with both the product and the company as a whole. What You Will Do Troubleshoot and resolve technical issues raised by Alteryx customers, documenting each step to ensure transparency and knowledge sharing. Serve as a bridge between customers and internal teams, facilitating communication and escalation of complex issues. Manage customer requests effectively within agreed Service Level Agreements (SLAs), ensuring clear and proactive communication to align with their expectations. Create articles for our internal and external knowledge base when related information is not present using KCS methodology practices Provide support through various channels, including chat, phone, and email, ensuring a seamless customer experience. Participate in weekend support rotations as needed to maintain service continuity. What We’re Looking For 1–3 years of experience in Product Support, Technical Support, or related fields. Strong skills in diagnosing and resolving issues related to databases, environments, network communications, and applications. Exceptional interpersonal and written communication skills, with the ability to effectively interact with customers and internal teams. Ability to thrive in a fast-paced, high-pressure environment while juggling multiple priorities. Proficiency with Microsoft Windows operating systems and server platforms. Proven ability to work effectively within a team and contribute to shared goals. Associate or Bachelor’s degree in IT, Business Administration, or equivalent experience preferred. A can-do attitude, a passion for problem-solving, and a commitment to providing outstanding customer service. A willingness to continuously grow and stay current in an evolving technical landscape. Find yourself checking a lot of these boxes but doubting whether you should apply? At Alteryx, we support a growth mindset for our associates through all stages of their careers. If you meet some of the requirements and you share our values, we encourage you to apply. As part of our ongoing commitment to a diverse, equitable, and inclusive workplace, we’re invested in building teams with a wide variety of backgrounds, identities, and experiences. This position involves access to software/technology that is subject to U.S. export controls. Any job offer made will be contingent upon the applicant’s capacity to serve in compliance with U.S. export controls. Show more Show less
Posted 3 days ago
1.0 - 2.0 years
0 Lacs
Hyderabad, Telangana, India
Remote
Position Type Full time Type Of Hire Experienced (relevant combo of work and education) Education Desired Bachelor's Degree Travel Percentage 0% About Team ~-Semi voice process The Transfer Agency is a division responsible for Transaction Operations, Processing and associated functions of mutul funds for various clients. At FIS we provide service to clients via various channels like Transaction processing, Chat etc. The customer support may include but not limited to Accounts set up, Shareholder data maintenance, overall record keeping. What You Will Be Doing Verifying and inputting customer requests to ensure information is correct and in good order, and takes appropriate action Performing quality control activities to ensure quality standards are met Producing template email or written correspondence to customers, when appropriate Adhering to all policies & procedure guidelines and divisional operational metrics/standards to achieve operational, productivity and quality Adhering to all fund/company policies and regulatory controls/requirement Identifying improvement opportunities to streamline business processes resulting in greater efficiencies, productivity and/or service Guiding/mentoring peers on less complex processes Excellent customer service skills that build high levels of customer satisfaction Strong phone, verbal and written communication skills, along with active listening Customer focus and adaptability to different personality types Demonstrates effective people skills and sensitivities when dealing with others Ability to work both independently and in a team environment What Do You Bring Excellent communication and interpersonal skills 1 to 2 Years of experience from Finance or international calling background Excellent knowledge of Customer Services; Global mindset (Desirable) Ready to work in night shifts (5 days in a week) Temporary work from home. Flexible to work in office environment post operations begin in office A good team player Experience of working with global/other teams Detail oriented and regard for timeliness High regard for deadlines and deliverables Owning the work assigned to ensure it completeness without compromising timeliness or accuracy What We Offer You A fantastic range of benefits including medical, dental, vision, and Great workspaces with dedicated and motivated colleagues A broad range of professional education and personal development possibilities – FIS is your final career step! A variety of career development tools, resources and opportunities A work environment built on collaboration, flexibility, and respect Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice . Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass Show more Show less
Posted 3 days ago
0.0 - 1.0 years
0 Lacs
Hyderabad, Telangana, India
On-site
Skill required: Social - Service Desk Non-Voice Support Designation: Customer Contact Comms New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Candidate who is good in email and chat process, who is good in typing is what is preferred here Recording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web and chat. What are we looking for? 1. Excellent communication skills - Written & Verbal 2. Tech proficiency and knowledge on AI platforms & tools 3. Experience working in User issue resolution environment Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Any Graduation Show more Show less
Posted 3 days ago
0 years
0 Lacs
Kochi, Kerala, India
Remote
Company Description At Speeki AI Academy, language is viewed as a bridge to opportunities, cultures, and personal growth. Our mission is to empower learners with tools to thrive in a globalized world by combining cutting-edge technology with proven teaching expertise. With a curated curriculum, gamified learning, and 600+ recorded content, we offer AI-powered learning tools like Speeki Chat and Speeki Pronounce. Join us at Speeki AI Academy and transform your language learning journey. Visit us at https://speekiai.com/. Role Description This is a full-time remote role for a German Language Trainer. The German Language Trainer will be responsible for developing lesson plans, teaching language courses, assessing students' progress, and integrating innovative teaching methods. Their daily tasks will include preparing educational content, tutoring students, and fostering an engaging learning environment. Qualifications Language Teaching, Teaching, Education skills Experience in Lesson Planning and creating educational content Knowledge of German language and Literature Strong communication and interpersonal skills Ability to work independently and remotely Bachelor's degree in Education, Linguistics, German Studies, or a related field Experience with online teaching platforms is a plus Show more Show less
Posted 3 days ago
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The chat job market in India is rapidly growing with the increasing demand for customer support services across various industries. Chat jobs offer flexibility, remote work opportunities, and a chance to engage with customers in real-time through chat platforms. If you are considering a career in chat jobs in India, here is a detailed guide to help you navigate through the job market.
These cities are known for their booming tech industries and are actively hiring for chat roles in various companies.
The average salary range for chat professionals in India varies based on experience levels. Entry-level chat agents can expect to earn between INR 2-4 lakhs per annum, while experienced chat managers can earn upwards of INR 8-12 lakhs per annum.
A career in chat jobs typically progresses from a Chat Support Executive to a Team Leader, followed by roles such as Chat Operations Manager or Chat Quality Analyst. With experience and expertise, professionals can advance to roles like Chat Operations Head or Customer Support Manager.
In addition to chat skills, professionals in this field are often expected to have skills such as customer service, problem-solving, multitasking, and proficiency in using chat platforms and CRM systems.
As you prepare for chat job interviews in India, remember to showcase your communication skills, problem-solving abilities, and expertise in chat platforms. With the right skills and preparation, you can confidently apply for chat roles and excel in this dynamic and rewarding career field. Good luck!
Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.
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