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0.0 - 5.0 years

2 - 4 Lacs

Mohali/SAS Nagar, Chandigarh, Panchkula

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working for international BPO process candidate need to provide customer services to customers of customer chat & voice process are there,No sale profile,only customer service *Good salary *Sitting profile *No sales *customer service only call now Required Candidate profile Candidate must have Good communication skills with Good knowledge of computer. Sitting profile,Customer service both voice & Non voice apply to this job for call call Ms.Shabnam thakur 88942 51695

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0.0 - 5.0 years

2 - 3 Lacs

Mohali, Chandigarh, Kharar

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Bulk hiring for Non voice process.. sitting profile.No sales Non voice process, Male female both required. .Fresher eligible min 12th,Graduates & Post Gradates also required must have good communication skills Ms.Radhika sharma 8146 555 305 Required Candidate profile candidate must be 12th atleast,Graudate & Post Graduates also required. must have good communication skills.. Free Placment,No Fee to be paid..

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0.0 years

0 Lacs

Pune, Maharashtra

On-site

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Company Profile: www.binated.com Job Responsibilities – Strong command over written English (grammatically correct written English) – Customer Support – Assist the customer process and solve Customer queries via email/chat/calls. – Ensuring customer satisfaction through prompt responses and query resolution – Coordinate with internal team for issue resolving & coordination with customer – To ensure that tasks are completed daily and in a timely manner – Respond to customers in tickets issues, follow-ups, etc. – Should be well versed with MS Office Mandatory Requirements Should be ready to work in Night shifts and 5 days working. Should be ready to Work from Office Soft Skills: Excellent verbal and written communication skills Should possess prioritizing and organizing skills Logical and reasoning abilities to take right decisions to resolve customer’s issues. Result oriented who can drive towards stringent targets. Passion for Customer Services and enhancing customer experience Should be punctual and responsible with work Should have the passion to learn and grow Job Type: Full-time Pay: β‚Ή175,000.00 - β‚Ή350,000.00 per year Benefits: Provident Fund Schedule: Fixed shift Monday to Friday Night shift US shift Weekend availability Supplemental Pay: Overtime pay Shift allowance Yearly bonus Ability to commute/relocate: Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Required) Application Question(s): What is your current CTC? What is your current location ? What is your salary expectations? How much experience do you have? Education: Higher Secondary(12th Pass) (Required) Language: English (Required) Shift availability: Night Shift (Required) Work Location: In person

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1.0 years

0 Lacs

Chennai, Tamil Nadu, India

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Job Title: IT Support Consultant Location: Chennai Office (for projects across India) "Kindly Note: This is for a short-term contractual role of up to 6 months to 1 year only." About Varahe Analytics: Varahe Analytics is one of India’s premier integrated political consulting firms specializing in building data-driven 360-degree election campaigns. We help our clients with strategic advice and implementation, combining data-backed insights and in-depth ground intelligence into a holistic electoral campaign. We are passionate about our democracy and the politics that shape our world. We draw on some of the sharpest minds from distinguished institutions and diverse professional backgrounds to help us achieve our goal of building electoral strategies that spark conversations, effect change, and help shape electoral and legislative ecosystems in our country. Key Responsibilities: A. Hardware and Software Troubleshooting: 1. Respond to and resolve technical issues users report through various channels (phone, email, chat). 2. Diagnose and troubleshoot hardware and software problems. 3. Install, configure, and update OS software and applications. 4. Provide remote assistance to users for technical issues and utilize remote desktop tools to troubleshoot and resolve problems. 5. Manage and troubleshoot network devices, ensuring smooth connectivity. 6. Administer firewall settings to enhance network security . B. Documentation and Reporting: 1. Maintain detailed records of hardware and software interventions using Google Docs and Sheets. 2. Generate reports on recurring issues, resolutions, and preventive measures. C. End-User Support: 1. Offer timely and effective support to end-users, addressing their IT-related concerns with login issues, password resets, and account management . 2. Educate users on primary computer usage and best practices on IT policies and procedures. D. Vendor Coordination: 1. Liaise with vendors for hardware and software procurement and support. 2. Manage relationships with external service providers for network and software-related services. E. API Utilization: 1. Leverage knowledge of using platform APIs to integrate and streamline IT processes. 2. Develop and implement solutions that enhance effciency through API interactions. Required Skills and Qualifications: 1. Bachelor’s degree in Information Technology, Computer Science, or related field with 2+ years experience. 2. Proven experience in IT asset management, software and hardware support, and vendor coordination. 3. Excellent organizational and project management skills. 4. Ability to work collaboratively with cross-functional teams and vendors. "Note: Tamil language is a must-have requirement for this role." If you're an early career professionals looking for a high-impact challenge, interested in joining a team of like-minded and motivated individuals who think strategically, act decisively, and get things done, drop in an email at openings@varaheanalytics.com Show more Show less

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5.0 years

0 Lacs

Gurugram, Haryana, India

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Are you passionate about delivering top-notch customer support in the cybersecurity domain? Join Infosec Ventures as a Senior Customer Support Executive and play a key role in enhancing customer experience for our global security solutions. Responsibilities: Handle customer queries via calls, emails, and chat with professionalism and urgency Troubleshoot basic technical issues or escalate to the relevant team Maintain detailed records of interactions in CRM tools Collaborate with product and tech teams to ensure smooth resolution Drive customer satisfaction and retention through proactive support Requirements: 2–5 years of customer support experience (B2B or SaaS preferred) Excellent communication & interpersonal skills Familiarity with cybersecurity products is a strong plus Comfortable working in rotational shifts, if required Show more Show less

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0.0 - 1.0 years

0 Lacs

Noida, Uttar Pradesh

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Role: Customer Service Process: US Telecom Blended Process Location: Noida Shift: US Shifts Week Off: 02 Rotational Work from Office Job Description: Answer customer queries on Chat and Call. Be empathetic when required. Listen attentively and provide first call resolution. Provide excellent service. Maintain high performance on all process metrics Hiring for US Telecom Blended Process (70% chat & 30% voice) Any graduate or undergrad. with a minimum of 06 months of international chat/email or blended process and with good communication and written skills can apply, 05 days a week working Rotational shifts and rotational offs., No cab facility is available Salary - Rs.45000 ctc and Rs.38600 inhand (for more than 1 year of exp.) and Rs.40000 ctc and Rs.33600 in-hand (for 06 months to 01 year of exp.) Send CVs on hr@basebiz.in for immediate response. Apply only if you have required experience and can join on Immediate basis. Job Types: Full-time, Permanent Pay: β‚Ή33,600.00 - β‚Ή38,600.00 per month Benefits: Health insurance Paid sick time Paid time off Provident Fund Schedule: Evening shift Night shift Rotational shift Weekend availability Supplemental Pay: Performance bonus Education: Higher Secondary(12th Pass) (Required) Experience: 06 Months of International Chat process: 1 year (Required) 06 Months of International Blended process: 1 year (Required) 06 months of International BPO Voice process: 1 year (Required) Language: English (Required) Location: Noida, Uttar Pradesh (Required) Shift availability: Night Shift (Required) Overnight Shift (Required) Work Location: In person

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0 years

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Sahibzada Ajit Singh Nagar, Punjab, India

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About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world. What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. It started with one Ridiculously Good idea-create a different breed of BPO! At TaskUs, we understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world. If that's something you want to be a part of, apply today! What does a Customer Care Specialist really do? Imagine yourself going to work with one thing in your mind: to provide the best customer experience to your clients. Think of yourself as someone who will provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics. Roles and responsibilities: Deliver exceptional customer service by promptly addressing customer inquiries, resolving issues efficiently, and ensuring overall customer satisfaction; Research and provide accurate and timely responses to inquiries coming through phone, email, and live chat support channels; Navigate internal and external documentation and resources to provide world-class service; Identify and escalate priority or unresolved issues to appropriate internal teams; Route calls to the appropriate resources when necessary and document all customer interaction information according to standard operating procedures; Identify, troubleshoot, and communicate emerging trends and patterns in accomplished issues; Strive for high-standard customer satisfaction and experience and ensure that all calls are handled professionally based on the quality guidelines set by the client; Adhere to established protocols, KPIs, guidelines, and company policies to ensure consistent and standardized delivery of customer service; Foster a collaborative work environment by engaging with team members, supervisors, and other departments to resolve customer issues, share knowledge, and contribute to a positive team atmosphere; Participate in all mandated internal and external training and/or seminars; and Get to know, understand, and comply with TaskUs' policies and procedures. Technical skills and qualifications: Computer literate Fluent in the English language, as well as reading and writing in English Must be at least a high school graduate Soft skills: Problem-solving and critical-thinking skills Great communication skills, written and oral Must be adaptable and flexible, demonstrating abilities to work with process and information changes Empathic toward customers and can maintain a customer-centric approach Team player: acts as a key participant within the internal team and broader company by taking part in department initiatives, providing feedback/updates, promoting collaborative solutions, and supporting colleagues/departments Open to feedback, eager to learn, and can show improvement Personality traits required: Resilient, calm, and professional when dealing with challenging situations Adaptable to a dynamically changing business Trustworthy and reliable with a high level of integrity Resourceful, high attention to detail, and the ability to multitask How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/ . Show more Show less

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2.0 years

0 Lacs

Pune, Maharashtra, India

Remote

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At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customersβ€”and their patientsβ€”are at the heart of what we do. Our mission is to empower our customers to advance healthcare, and our success starts with our teammates. POSITION SUMMARY Our innovative company is looking to fill the role of Senior Service Desk Associate. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all the qualifications but have sufficient experience and talent. ESSENTIAL JOB FUNCTIONS: Act as a Senior Service Desk Associate of the Global Service Desk as part of Infrastructure Managed Services. Provide first contact support of incoming requests to the service desk via telephone, web portal, email, and chat to ensure courteous, timely, and effective resolution of end-user issues. Willingness to work in all different shifts of a 24x7 support organization. Assist users with PC hardware, software, printer, or other IT-related issues. Prioritize incidents and service requests according to defined processes to meet defined SLAs. Serves as a point of escalation for Service Desk Associates. Escalate incidents with accurate documentation to suitable technician, when required. Record, track, and document the service desk incident-solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution in our ITSM tool ServiceNow. Use remote tools and diagnostic utilities to aid in troubleshooting. Research solutions through internal and external knowledgebase as needed. Identify and learn appropriate software and hardware used and supported by the organization. Develop help sheets and FAQ lists for end users. Ensures technical knowledge and remediation steps are documented in process flow guides. Reinforce SLAs to manage end-user expectations. Provide suggestions for continual improvement. Plans, conducts and directs the analysis of business problems with automated systems solutions. Alert management to emerging trends in incidents. Preparing training manuals and FAQ materials for easy-access end-user guidance. Documenting processes and maintaining service desk records. Supporting organization functions like, Infrastructure, Security, Applications, etc and their tool, technologies and applications. SUPPLEMENTAL JOB FUNCTIONS: Performs additional duties as directed. Proficient in utilizing business tools such as: E-mail, Microsoft Word, Excel, and PowerPoint. Experience with HCM (e.g., Workday) or equivalent ERP product and productivity software desired. EDUCATION & EXPERIENCE: Minimum of 2 year of relevant work experience and/or specialized training Will be hiring freshers/students pursuing their masters who have the drive & passion to work & have the basic skills that is needed for the role. High school diploma or equivalent. Associate's or Bachelor’s degree in technology-related field a plus. Comptia A+, Comptia Network +, and ITIL certifications a plus. Exceptional customer service orientation. Ability to effectively prioritize and execute tasks in a high-pressure environment. Experience working in a team-oriented, collaborative environment. ADDITIONAL REQUIREMENTS: Excellent communication skills in English. Customer friendly mindset and Team player. Ability to absorb and retain information quickly. Ability to present ideas in user-friendly language. Highly self-motivated and directed. Keen attention to detail. Proven analytical and problem-solving abilities. If you feel this opportunity could be the next step in your career, we encourage you to apply. This position will accept applications on an ongoing basis. Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law. Show more Show less

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0 years

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Kolkata metropolitan area, West Bengal, India

Remote

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Company Description SAI leverages machine vision AI on existing CCTV feeds to help retailers prevent theft, Our platform enhances the safety of customers and employees. It is powerful enough for big-box stores while being streamlined enough for convenience outlets. Role Description This is a full-time hybrid role for an Information Technology Support Specialist, located in the Kolkata metropolitan area with some work-from-home flexibility. Responsibilities: Provide technical support via email, chat, phone, and remote tools; document and resolve issues through ticketing systems. Troubleshoot customer issues using Python scripts, database queries, and AI-based diagnostic tools. Support project tasks, monitor progress, and contribute to process improvements. Generate accurate reports through data analysis and escalate issues as needed. Respond to product-related queries and help develop support materials. Collaborate with product and client-facing teams to ensure customer satisfaction. Requirements: B.Tech in Computer Science, IT, or a related field . Knowledge of Python , databases (e.g., SQL) , and AI/ML concepts or tools . Familiarity with AI-based platforms or support systems is a plus. Strong problem-solving, analytical, and communication skills. Experience with ticketing systems and remote troubleshooting tools preferred. Show more Show less

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0.0 - 5.0 years

2 - 4 Lacs

Mohali/SAS Nagar, Chandigarh, Panchkula

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Candidate should be in Chandigarh, Mohali Work From Office CTC 15-35 K /M While it is our hope to call every applicant that we receive to help them get job, this can often be a long-term process So we encourage you to call us @ 9779924404 Required Candidate profile U Must Have Sound communication skills Mature and reliable work ethic Be willing to connect with people & build rapport U Get Salary 20 to 33 K/ M

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0.0 - 5.0 years

2 - 4 Lacs

Mohali, Chandigarh, Panchkula

Work from Office

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Hi There Hiring Customer Support For International / Domestic BPO Immidiate Joining Need Candidates Good In English Communication Skills Rotational Shifts Work From Office Call / WhatsApp @ 9779924404 For Interview Mohali & Chandigarh Location Required Candidate profile Excellent Communication Skills Tech Savvy Willing to work in rotational shifts What You Get:- Good Salary Career Growth PG available nearby In House Cafeteria Subsidised Meals

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1.0 years

0 Lacs

Bengaluru, Karnataka, India

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πŸ“– Our Story: marketfeed (YC S21) marketfeed is a Y Combinator–funded, seed-stage fintech founded in 2020 by Sharique Samsudheen and Sooraj E . Our automated trading platform helps everyday investors grow wealth through sophisticated yet intuitive strategies. Today we serve 1.5 million+ followers , 400k app users , and manage β‚Ή250 crore+ in traded volumeβ€”while compounding 20 %+ MoM growth with a team of 50+ passionate builders. Our next chapter: scaling from weekly positional trades into intraday systems so users capture even more market edge. πŸ•΅οΈ Who are we looking for? We’re looking for a Quantitative Analyst who will help maintain and enhance our live systematic trading models, design new data-driven strategies, and collaborate closely with senior quants, developers, and traders to deliver robust, scalable researchβ€”all from our Bengaluru HQ (hybrid friendly). 🎯 You’re a great fit if you … Have 1-3 years of hands-on quantitative or data-science experience (internships count!). Hold a degree in Engineering, Mathematics, Statistics, Physics, Computer Science, or Finance. Code fluently in Python (pandas, NumPy, back-testing libs) and are comfortable with Git. Love digging into time-series data, running walk-forward tests, and using Monte-Carlo stress checks. Understand the basics of trend following, Sharpe, drawdown, and VaRβ€”or can learn fast. Communicate clearly: you can turn a notebook of stats into a concise, decision-ready summary. Bonus points for … Experience with intraday, positional or swing strategies in BSE/NSE F&O segment. Familiarity with CI/CD, Docker, or Kubernetes in research pipelines. Exposure to risk dashboards or trade-ops tooling. πŸ’» Your Key Responsibilities Refine Live Strategies You’ll work on refining existing trading strategies to ensure they remain smooth in performance and compliant with internal and external guidelines. Why it matters: Keeps trading efficient and within operational constraints. Sample output: Backtest results fall within the set thresholds. Back-test New Parameter Sets You’ll revisit shelved strategies or indicators, apply fresh parameters, and evaluate their potential. Why it matters: Unlocks value from previous research and accelerates production timelines. Sample output: Turnaround of shelved strategies with improved outcomes and quick push to production. Create Strategies from Shelved Indicators You’ll develop new strategies based on previously explored but unused indicators. Why it matters: Allows for scalable business expansion without reinventing the wheel. Sample output: New strategy specification is successfully pushed to production. Produce Risk & VaR Checks You’ll conduct risk analysis and Value-at-Risk (VaR) assessments on proposed changes. Why it matters: Ensures all changes are within predefined risk guardrails. Sample output: Demonstrated reduction in VaR. Coordinate Sign-off with SQR & DevOps You’ll ensure every new deployment has the appropriate sign-offs for safety and compliance. Why it matters: Enables fast and safe promotion from testing to live environments. Sample output: Approved release ticket. Document Process Improvements You’ll update internal documentation to reflect improved workflows and methodologies. Why it matters: Builds a knowledge base and ensures continuity for future hires. Sample output: Updated pages in the research playbook. πŸ› οΈ Preferred Skills GCP for data pulls Coding: Python proficiency Curiosity about intraday microstructure and latency constraints 🎁 What’s in it for you Ship real alpha that thousands of users rely onβ€”your code will run in production within weeks. Mentorship from senior quants building cutting-edge systems. Flexible leave and work hours, dog-friendly office, annual off-sites, and competitive CTC + ESOPs. Comprehensive health cover (physical & mental), unlimited tele-consults, dental, annual check-ups. πŸ’¬ Our Hiring Process Intro chat – culture & motivation fit (30 min). Quant screen – probability & statistics problems (60 min). Coding/Back-test round – small Python task or notebook review (90 min). On-site with founders & SQR – deep dive into your projects and our mission (60 min). Offer & onboarding – reference checks, paperwork, start date! Ready to turn ideas into live trading codeβ€”and learn the craft of systematic alpha along the way? Apply now and help us democratize smart, risk-aware trading. Show more Show less

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1.0 years

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Jaipur, Rajasthan, India

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About Us: At My Pixel Panda , we’re redefining how people experience online shopping. Based in Jagatpura, Jaipur, we specialize in innovative, customer-centric e-commerce solutions. We are looking for dynamic and confident individuals to join our sales team and contribute to our growth story. Job Role & Responsibilities: Interact with potential customers via phone, email, or chat to promote products and services. Convert incoming leads into confirmed sales. Follow up with leads and ensure a smooth post-sales process. Build strong customer relationships by understanding their needs. Maintain daily call logs, CRM updates, and sales tracking sheets. Collaborate with the marketing team to suggest improvements based on customer feedback. Meet and exceed sales targets and performance metrics. Requirements: Bachelor’s degree or equivalent (students/freshers may apply). 0–1 year of experience in sales, preferably in the e-commerce sector. Excellent communication and interpersonal skills. Strong confidence while interacting with clients or customers. Basic understanding of e-commerce platforms and trends. Self-motivated, goal-driven, and eager to learn. What We Offer: Competitive salary + performance incentives. Friendly and supportive work environment. Opportunity to grow in the e-commerce industry. Hands-on training and mentorship. How to Apply: Send your resume to hr@mypixelpanda.com with the subject line: Sales Executive Application – My Pixel Panda Show more Show less

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0.0 years

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Ghatkopar West, Mumbai, Maharashtra

Remote

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Job Title: Talent Acquisition Trainee (Hybrid) Location: Ghatkopar West, Mumbai Schedule: 6 days a week (Monday-Saturday) Shift Timings: 10:00 AM - 7:00 PM IST About the Role: We are seeking motivated fresh graduates and entry-level professionals to join our Talent Acquisition Team . This is an excellent opportunity to begin your career in recruitment and talent acquisition. Comprehensive training will be provided to help you gain hands-on experience in managing end-to-end hiring processes across multiple industries. At the end of the traineeship, high-performing individuals will be offered a Pre-Placement Offer (PPO) with a monthly salary of β‚Ή15,000 - β‚Ή18,000 , based on performance during the training period. Key Responsibilities: Source and shortlist candidates using job portals, databases, and various online platforms. Schedule and coordinate interviews with candidates and hiring managers. Communicate with candidates via phone, email, and chat to share interview schedules, feedback, and next steps. Maintain accurate and up-to-date records in applicant tracking systems and spreadsheets. Assist with walk-in drives, hiring events, and onboarding activities. Learn and apply recruitment processes for industries such as D2C, e-commerce, SaaS, and customer support. Ensure timely follow-ups and maintain smooth communication throughout the recruitment cycle. What We Offer: 1-month paid traineeship with hands-on experience in end-to-end recruitment Practical recruitment experience with growing companies across diverse industries. Ongoing learning opportunities and mentorship from experienced HR professionals. Hybrid work structure: 3 days working from home and 3 days working from office. Supportive work culture focused on learning and career growth Eligibility Criteria: Open to freshers and recent graduates. Prior internship experience in HR, recruitment, or related fields is preferred. Good communication skills in English and Hindi (written and verbal). Proficiency in basic computer operations, spreadsheets, and online platforms. Must have a personal laptop and stable internet connectivity for remote work. Eagerness to learn and build a long-term career in recruitment. Interview Details: Walk-in interview schedule will be shared after the initial screening call. We look forward to meeting enthusiastic individuals ready to launch their careers in recruitment! Job Types: Full-time, Permanent Pay: β‚Ή6,000.00 per month Benefits: Paid sick time Paid time off Schedule: Day shift Fixed shift Weekend availability Ability to commute/relocate: Ghatkopar West, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred) Application Question(s): Which job portals or platforms would you use to find candidates for an entry-level customer support role? Why do you want to join this traineeship program, and what do you hope to gain from it? Do you have a personal laptop and high-speed internet connection at home for work? Language: English (Preferred) Hindi (Preferred) Work Location: In person

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1.0 years

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Gurgaon, Haryana, India

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About Stem Stem (NYSE: STEM) is a global leader in AI-enabled software and services that enable its customers to plan, deploy, and operate clean energy assets. The company offers a complete set of solutions that transform how solar and energy storage projects are developed, built, and operated, including an integrated suite of software and edge products, and full lifecycle services from a team of leading experts. More than 16,000 global customers rely on Stem to maximize the value of their clean energy projects and portfolios. Learn more at http://www.stem.com Stem’s culture embodies diversity & inclusion beyond the traditional facets of gender, ethnicity, age, disabilities, and sexual orientation to include experience, personality, communication, workstyles, and more. At our core, Stem is at the momentous intersection of clean energy and software technology where diverse ideas, experiences, and professional skills converge to make the inclusive culture we have today. Together, we are turning old school thoughts about software and energy into progressive, collaborative, and innovative solutions. By joining our team, you will be collaborating with data scientists, energy experts, skilled salespeople, thought-leading executives and more from a range of backgrounds. This intersection of ideas, beliefs, and skills is what makes us unique enough to lead the world’s largest network of digitally connected energy storage systems. Key Responsibilities Technical Support & Troubleshooting Provide tier 1 help desk support for Windows and Mac operating systems Troubleshoot Microsoft Office suite applications and resolve common user issues Perform basic hardware troubleshooting for desktops, laptops, and mobile devices Support and maintain printers, docking stations, and critical peripherals Assist with software installations, updates, and configurations User Account Management Handle user onboarding and offboarding processes Perform basic Active Directory administration tasks including: Password resets and account unlocks User account creation and deactivation Group membership management Manage user access and permissions as required Microsoft 365 Administration Utilize Microsoft 365 admin portal for basic user management tasks Assist with email configuration and troubleshooting Support Teams, SharePoint, and other M365 applications Monitor and maintain user licenses and subscriptions Device & Endpoint Management Support endpoint management using Workspace One (with transition to Intune) Assist with device enrollment, configuration, and troubleshooting Manage mobile device policies and applications Utilize remote support tools including TeamViewer and Workspace One for assistance Communication & Documentation Manage and respond to support requests through Jira ticketing system Provide clear, professional communication in employee-facing tickets Create and update knowledge base articles in Confluence Interact with users through multiple channels: in-person, phone, Slack chat, and tickets Document solutions and maintain accurate records of all support activities Collaboration & Global Support Participate in global team meetings (some scheduled at 8:30 AM Mountain Time) Collaborate with international team members across different time zones Escalate complex issues to tier 2 support when necessary Required Qualifications Technical Skills Basic understanding of Windows and Mac operating systems Familiarity with Microsoft Office suite (Word, Excel, PowerPoint, Outlook) Knowledge of Microsoft 365 applications and admin portal Understanding of fundamental IT concepts and troubleshooting methodologies Experience with ticketing systems (Jira preferred) Experience & Education 1-2 years of IT support experience preferred Previous help desk or technical support experience is a plus Preferred Qualifications Basic networking knowledge (Wi-Fi connectivity, basic network troubleshooting) Experience with endpoint management solutions (Workspace One, Intune, or similar) Familiarity with remote support tools IT certifications such as CompTIA A+, Microsoft Fundamentals, or similar Experience with Confluence for documentation Previous experience in a global or multi-cultural work environment Stem, Inc. is an equal opportunity employer committed to diversity in the workplace and does not discriminate against any employee or applicant for employment because of race, color, sex, pregnancy, religion, national origin, ethnicity, citizenship, sexual orientation, gender identity, age, marital status, disability, genetic information, military status, protected veteran status or any other factor protected by applicable federal, state or local laws. Show more Show less

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5.0 years

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Gurugram, Haryana, India

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Company Details About Meatigo - transforming the way in which Indians Eat Meat! Meatigo is the leader in the online gourmet meat and delicatessen grocery space and we are proud to be one of the most innovative companies in the food retail space. Since 2016, we've worked towards transforming the way Indians eat meat by offering fresher, safer, responsibly sourced, sustainable and more nutritious meat products. Meatigo boasts of an unrivalled expertise in cold-chain management, sourcing, manpower training and quality control. We currently deliver orders within 120 minutes across 8 Cities (and counting!) Meatigo - India's premium online meat & seafood delivery service changing the way Indians eat meat. Present in Delhi, Gurgaon, Bangalore, Kolkata & Mumbai, Meatigo.com provides premium quality meat & delicatessen products while providing 100% traceability from farm to fork as we want consumers to know more about their meat as it really matters where it comes from. Meatigo.com also caters to the meat & deli meat requirements of 500+ restaurant chains & hotels across India. Job Title: Customer Care Manager Location: IMT Manesar Sec 6 Gurgaon Job Summary We are seeking an experienced and results-driven Customer Care Executive and Team Lead to lead our customer care team. The successful candidate will be responsible for developing and implementing customer care strategies that drive customer satisfaction, loyalty, and retention. Key Responsibilities Customer Care Strategy: Develop and implement customer care strategies that align with business objectives and drive customer satisfaction. Team Management: Lead and manage a team of customer care representatives, providing coaching, guidance, and performance feedback. Customer Issue Resolution: Resolve complex customer complaints and issues in a timely and professional manner. Process Improvement: Continuously evaluate and improve customer care processes, policies, and procedures. Metrics and Reporting: Develop and track key performance indicators (KPIs) to measure customer care performance, including customer satisfaction, first call resolution, and average handling time. Collaboration: Collaborate with cross-functional teams, including sales, marketing, and product development, to ensure alignment and effective communication. Budgeting and Cost Control: Manage customer care budgets and costs, ensuring effective resource allocation and cost control. Requirements Education: Bachelor's degree Experience: 5+ years of customer care Team lead, with at least 2 years in a management role. and 1-2 years for CCE Skills: Excellent communication, leadership, and problem-solving skills. Ability to work in a fast-paced environment and adapt to changing priorities. WFH/Hybrid for CCE, Work from office for team lead Preferred Qualifications Master's Degree: Master's degree in Business Administration, Marketing, or related field. Industry Experience: Experience in a related industry, such as retail, hospitality, or healthcare. Language Skills: Fluency in multiple languages. What We Offer Competitive Salary: Competitive salary and benefits package. Opportunities for Growth: Opportunities for career advancement and professional growth. Collaborative Work Environment: Collaborative and dynamic work environment. Professional Development: Professional development and training opportunities. Skills: performance metrics and reporting,chat,customer care,team management,customer satisfaction,international voice process,excellent communication,customer care management,leadership,problem-solving,communication,process improvement Show more Show less

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0.0 - 1.0 years

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Janakpuri, Delhi, Delhi

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Experience: minimum 1 year Roles & Responsibilities: Calling & Follow-Up: Engage with potential students and parents to communicate about ease to learn’s exam prep course Sales Lifecycle Management: Manage the entire sales closing lifecycle for assigned leads, including: Interest Creation: Generate interest Product Demonstration: Effectively demonstrate the benefits and features of ease-to-learn offerings. Sales Closing: Convert leads into customers by closing sales. Post-Sales Relationship Management: Maintain and nurture relationships with customers after the sale Continuous Communication: Maintain consistent communication with leads through phone, email, chat, and social media during the pre and post-sales processes. Mandatory Skills: Work Experience: A minimum of six months of telesales experience is required. Having expertise in EdTech for K-12 education would be an added advantage. Sales Acumen: Demonstrated ability to understand and effectively engage in sales processes. Goal Orientation: Strong drive to achieve and exceed sales targets. Customer Focus: Excellent customer service skills with a strong emphasis on understanding and meeting customer needs. Communication & Influencing Skills: A bility to effectively communicate and engage with strangers, making persuasive arguments for ease to learn offerings. Self-motivation & Energy: High levels of self-motivation and energy to thrive in a dynamic work environment. High Integrity: Demonstrated honesty and strong ethical principles in all dealings Job Type: Full-time Pay: β‚Ή25,000.00 - β‚Ή30,000.00 per month Benefits: Cell phone reimbursement Compensation Package: Performance bonus Schedule: Day shift Ability to commute/relocate: Janakpuri, Delhi, Delhi: Reliably commute or planning to relocate before starting work (Preferred) Education: Bachelor's (Preferred) Experience: Inside sales: 1 year (Preferred) Work Location: In person

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0.0 - 1.0 years

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Janakpuri, Delhi, Delhi

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Experience: minimum 1 year Roles & Responsibilities: Calling & Follow-Up: Engage with potential students and parents to communicate about ease to learn’s exam prep course Sales Lifecycle Management: Manage the entire sales closing lifecycle for assigned leads, including: Interest Creation: Generate interest Product Demonstration: Effectively demonstrate the benefits and features of ease-to-learn offerings. Sales Closing: Convert leads into customers by closing sales. Post-Sales Relationship Management: Maintain and nurture relationships with customers after the sale Continuous Communication: Maintain consistent communication with leads through phone, email, chat, and social media during the pre and post-sales processes. Mandatory Skills: Work Experience: A minimum of six months of telesales experience is required. Having expertise in EdTech for K-12 education would be an added advantage. Sales Acumen: Demonstrated ability to understand and effectively engage in sales processes. Goal Orientation: Strong drive to achieve and exceed sales targets. Customer Focus: Excellent customer service skills with a strong emphasis on understanding and meeting customer needs. Communication & Influencing Skills: A bility to effectively communicate and engage with strangers, making persuasive arguments for ease to learn offerings. Self-motivation & Energy: High levels of self-motivation and energy to thrive in a dynamic work environment. High Integrity: Demonstrated honesty and strong ethical principles in all dealings Job Type: Full-time Pay: β‚Ή20,000.00 - β‚Ή30,000.00 per month Benefits: Cell phone reimbursement Compensation Package: Performance bonus Schedule: Day shift Ability to commute/relocate: Janakpuri, Delhi, Delhi: Reliably commute or planning to relocate before starting work (Preferred) Experience: Inside sales: 1 year (Preferred) Work Location: In person

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30.0 years

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Durgapur, West Bengal, India

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Company Overview Pinnacle Infotech values inclusive growth in an agile, diverse environment. With 30+ years of global experience, 3,400+ experts completed 15,000+ projects across 43+ countries for 5,000+ clients. Join us for rapid advancement, cutting-edge training, and impactful global projects. Embrace E.A.R.T.H. values, celebrate uniqueness, and drive swift career growth with Pinnaclites! Position Name : Customer Support Executive Years of Experience : 3-4 years Location - Durgapur & Jaipur Qualification - Any Degree No. of open Position - 2 Position Summary : Providing prompt, knowledgeable, and effective assistance for a cloud-based software platform. Resolve customer queries related to account setup, product functionality, integrations, and performance, while delivering a seamless support experience via email, chat, or phone. Technically proficient, customer-focused, and capable of translating complex concepts into simple, user-friendly solutions. Primary Skills: Expected Years of Exp Ability to explain product concepts and workflow. 3-4 yrs Logical thinking and root cause analysis. 3-4 yrs Ability to work through complex customer inquiries. 3-4 yrs Familiar in SaaS and web platforms. 3-4 yrs Managing multiple tickets or chats efficiently. 3-4 yrs Prioritize and manage the queries / issues. 3-4 yrs Develop strategies to retain clients and reduce churn. 3-4 yrs Monitor customer satisfaction through surveys or feedback and take action to address issues. 3-4 yrs Secondary Skills: Expected Years of Exp Understanding of CRM/helpdesk tools. 3-4 yrs Clear, concise verbal and written communication. 3-4 yrs Working closely with product teams. 3-4 yrs Job Responsibilities : Respond to customer inquiries via email, chat, phone, or ticketing systems. Documentation and writing skills. Diagnose and troubleshoot software issues, bugs, or user errors. Identifying the current and future business process. To do gap analysis. Escalate complex issues to the product development team. Provide onboarding support for new users. Create and maintain user guides, FAQs, and help documentation. Conduct product walkthroughs, webinars, or live training sessions. Interested candidates, kindly share your resume at sunitas@pinnacleinfotech.com Show more Show less

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Pune, Maharashtra, India

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AI Engineer Job Overview: The AI Engineer will play a pivotal role in the AI4IT program and AI initiatives driving the integration and implementation of AI solutions within Allianz Technology. This position requires a proactive individual with a passion for AI innovation, capable of bridging the gap between technical AI concepts and practical business applications. The AI Engineer will work closely with AI Ambassadors and other stakeholders to ensure successful AI adoption and utilization across various functions within the Workplace Service area. Key Responsibilities : Implement Retrieval-Augmented Generation (RAG) solutions using pre-trained models within Azure services to solve business challenges and enhance productivity within the Workplace Service area. Collaborate with AI Ambassadors to identify potential AI use cases based on GenAI, Machine Learning frameworks and Natural Language processing and provide technical expertise in their execution. Integrate and manage data from various sources, including but not limited to Postgres as a vector database, to support RAG applications. Utilize APIs to integrate pre-trained models and AI services into existing systems and workflows. Conduct research and stay updated on the latest AI trends, tools, and technologies to continuously improve AI capabilities within the Workplace Service area. Provide technical support and guidance to non-technical team members, simplifying complex AI concepts for broader understanding and adoption. Document AI processes, models, and solutions to ensure transparency and facilitate knowledge sharing across the Workplace Service area. Participate in AI-related training and workshops to upskill employees and promote AI literacy within the Workplace Service area. Q ualifications: Hard Skills: Experience with Azure Cognitive Services and Azure Machine Learning. Familiarity with GenAI frameworks such as langchain, langgraph. Understanding and implementation of Retrieval-Augmented Generation (RAG) using pre-trained models and its optimization. Understanding of chat agents and its capabilities. Proficiency in programming languages such as Python or JavaScript. Understanding of Natural Language processing and chatbot frameworks. Experience in integrating pre-trained models and AI services using APIs. Familiarity with AI frameworks such as TensorFlow, PyTorch, or Keras. Skills in integrating and managing data from various sources, including Postgres as a vector database for RAG. Experience with rapid prototyping and Minimum viable product approach. Familiarity with managing and optimizing cloud infrastructure on Azure. Experience with GitHub for version control and collaboration. Experience with Jenkins for continuous integration and deployment. Understanding of AI ethics and compliance, particularly in relation to the EU AI Act. Soft Skills: Strong problem-solving skills. Excellent communication skills. Collaborative mindset to work in an interdisciplinary team. Ability to work independently and collaboratively in a team environment. Proactive and results-driven mindset. Passion for continuous learning and staying updated on AI trends. Ability to provide technical support and simplify complex AI concepts. Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation. Join us. Let's care for tomorrow. Show more Show less

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0.0 - 1.0 years

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Janakpuri, Delhi, Delhi

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Experience: minimum 1 year Roles & Responsibilities: Calling & Follow-Up: Engage with potential students and parents to communicate about ease to learn’s exam prep course Sales Lifecycle Management: Manage the entire sales closing lifecycle for assigned leads, including: Interest Creation: Generate interest Product Demonstration: Effectively demonstrate the benefits and features of ease-to-learn offerings. Sales Closing: Convert leads into customers by closing sales. Post-Sales Relationship Management: Maintain and nurture relationships with customers after the sale Continuous Communication: Maintain consistent communication with leads through phone, email, chat, and social media during the pre and post-sales processes. Mandatory Skills: Work Experience: A minimum of six months of telesales experience is required. Having expertise in EdTech for K-12 education would be an added advantage. Sales Acumen: Demonstrated ability to understand and effectively engage in sales processes. Goal Orientation: Strong drive to achieve and exceed sales targets. Customer Focus: Excellent customer service skills with a strong emphasis on understanding and meeting customer needs. Communication & Influencing Skills: A bility to effectively communicate and engage with strangers, making persuasive arguments for ease to learn offerings. Self-motivation & Energy: High levels of self-motivation and energy to thrive in a dynamic work environment. High Integrity: Demonstrated honesty and strong ethical principles in all dealings Job Type: Full-time Pay: β‚Ή20,000.00 - β‚Ή30,000.00 per month Benefits: Cell phone reimbursement Compensation Package: Performance bonus Schedule: Day shift Ability to commute/relocate: Janakpuri, Delhi, Delhi: Reliably commute or planning to relocate before starting work (Preferred) Education: Bachelor's (Preferred) Experience: Inside sales: 1 year (Preferred) Work Location: In person

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0.0 - 1.0 years

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Gandhi Nagar, Bhopal, Madhya Pradesh

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Company Overview Technotask Business Solutions Pvt Ltd is a leading player in the BPO-BPM industry, specializing in Contact Centre Services, Inbound and Outbound Project Management, and HRO space. With a focus on Startup ecosystem industries like ECom, Fintech, Foodtech, and Apparel Fashion, TTBS provides support to major E-Com companies and leading brands. The company's core competencies include Customer support, ITEs, and Business Analytics, with a commitment to delivering high efficiency and quality. Job Overview Hiring Customer Support Executive at Technotask Business Solutions Pvt Ltd, Bhopal, Madhya Pradesh, India. Full-time position for Fresher (Less than 1 year of experience). Qualifications And Skills Customer support Good communication skills Customer handling Team bonding Roles And Responsibilities Provide exceptional customer support via chat, email, and phone Handle customer queries efficiently and professionally Maintain customer satisfaction and resolve issues promptly Collaborate with team members for effective problem-solving Demonstrate excellent communication skills in English Ensure accurate and grammatically correct responses Adhere to company guidelines and processes for customer support Build positive relationships with customers and ensure a seamless support experience Job Types: Full-time, Permanent, Fresher Pay: β‚Ή10,000.00 - β‚Ή20,000.00 per month Schedule: Day shift Morning shift Work Location: In person

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2.0 - 4.0 years

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Mangaluru, Karnataka, India

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Greeting from Infosys BPM Ltd., We are hiring experienced candidates from Banking (Consumer/Commercial)/ Mortgage/ Lending Operations domain for Mangalore location. Please walk-in for interview on 21st June 2025. Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in. Please use below link to apply and register your application. https://career.infosys.com/jobdesc?jobReferenceCode=PROGEN-EXTERNAL-216261 Please mention the generated Candidate ID on the top corner of your Resume *** Interview details: Interview Date: 21st June 2025. Interview Time: 10:00 AM till 1:00 PM Interview Venue: Infosys Nethra Campus Kamblapadavu, Kurnadu Post, Mudipu, Ullal Taluk, Mangalore. Karnataka 574153 Things to remember while entering the campus: Keep your double dose vaccination certificate handy while entering campus. There will be random checks at the gate by the Security team Documents and things to Carry: Carry a printout your updated resume. Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport). All original education documents needs to be available for verification.(10th, 12th, Graduation(Sem Wise Marksheet, CMM. Provisional and Original Degree) Candidates to carry mobile charger and ear/headphones to the hiring venue for in-person assessments and evaluations Designation: Process Specialist Experience: 2-4 years Qualification: Any non-technical Graduate Shift: 24*7 Notice Period - Immediate to 30 days Please find below JD for the requirement: Respond to customer questions via live chat in both a timely and accurate manner. Process digital customer requests from numerous channels throughout the day. Work with internal clients to facilitate basic account maintenance functions. Learn and adhere to established policies, procedures, and legal requirements, communicating sensitive issues to senior personnel and management. Assist and be active in the team channel to facilitate team growth and quickly answer other agents concerns. Additional information: Candidate needs to have 15 years of full-time education Proficient with basic computer knowledge Candidate should be flexible to work in 24*7 environments Comfortable to work in complete night shifts Excellent verbal, written communication, interpretation and active listening skills Ability to quickly and efficiently assimilate process knowledge Should be comfortable working from office Talents should have graduation completion certificate, mark sheets & relevant experience letters for onboarding. Pointers to note: Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions. Original Government ID card is must for Security Clearance. Regards, Infosys BPM Recruitment team. Show more Show less

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0.0 - 1.0 years

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Janakpuri, Delhi, Delhi

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Job description Experience: Minimum 6 Month Location:: Janakpuri West, New Delhi Salary:: UP to 30K Roles & Responsibilities: Calling & Follow-Up: Engage with potential students and parents to communicate about Ease to learn’s exam prep course. Sales Lifecycle Management: Manage the entire sales closing lifecycle for assigned leads, including tasks. Interest Creation: Generate interest among students. Product Demonstration: Effectively demonstrate the benefits and features of Ease-to-learn offerings. Sales Closing: Convert leads into customers by closing sales. Post-Sales Relationship Management: Maintain and nurture relationships with customers after the sale. Continuous Communication: Maintain consistent communication with leads through phone, email, chat, and social media during the pre and post-sales processes. Record Maintenance: Keep detailed records of all interactions and communications with leads and customers. Mandatory Skills: Work Experience: A minimum of six months of telesales experience is required. Having expertise in EdTech for K-12 education would be an added advantage. Sales Acumen: Demonstrated ability to understand and effectively engage in sales processes. Goal Orientation: Strong drive to achieve and exceed sales targets. Customer Focus: Excellent customer service skills with a strong emphasis on understanding and meeting customer needs. Communication & Influencing Skills: Ability to effectively communicate and engage with strangers, making persuasive arguments for ease to learn offerings. Self-motivation & Energy: High levels of self-motivation and energy to thrive in a dynamic work environment. High Integrity: Demonstrated honesty and strong ethical principles in all dealings. Job Type: Full-time Pay: β‚Ή20,000.00 - β‚Ή30,000.00 per month Benefits: Cell phone reimbursement Internet reimbursement Paid sick time Paid time off Compensation Package: Commission pay Schedule: Day shift Ability to commute/relocate: Janakpuri, Delhi, Delhi: Reliably commute or planning to relocate before starting work (Preferred) Experience: Inside sales: 1 year (Preferred) B2c sales: 1 year (Preferred) Work Location: In person

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0.0 - 1.0 years

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Janakpuri, Delhi, Delhi

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Job description Experience: Minimum 6 Month Location:: Janakpuri West, New Delhi Salary:: UP to 30K Roles & Responsibilities: Calling & Follow-Up: Engage with potential students and parents to communicate about Ease to learn’s exam prep course. Sales Lifecycle Management: Manage the entire sales closing lifecycle for assigned leads, including tasks. Interest Creation: Generate interest among students. Product Demonstration: Effectively demonstrate the benefits and features of Ease-to-learn offerings. Sales Closing: Convert leads into customers by closing sales. Post-Sales Relationship Management: Maintain and nurture relationships with customers after the sale. Continuous Communication: Maintain consistent communication with leads through phone, email, chat, and social media during the pre and post-sales processes. Record Maintenance: Keep detailed records of all interactions and communications with leads and customers. Mandatory Skills: Work Experience: A minimum of six months of telesales experience is required. Having expertise in EdTech for K-12 education would be an added advantage. Sales Acumen: Demonstrated ability to understand and effectively engage in sales processes. Goal Orientation: Strong drive to achieve and exceed sales targets. Customer Focus: Excellent customer service skills with a strong emphasis on understanding and meeting customer needs. Communication & Influencing Skills: Ability to effectively communicate and engage with strangers, making persuasive arguments for ease to learn offerings. Self-motivation & Energy: High levels of self-motivation and energy to thrive in a dynamic work environment. High Integrity: Demonstrated honesty and strong ethical principles in all dealings. Job Type: Full-time Pay: β‚Ή20,000.00 - β‚Ή30,000.00 per month Benefits: Cell phone reimbursement Internet reimbursement Paid sick time Paid time off Compensation Package: Commission pay Schedule: Day shift Ability to commute/relocate: Janakpuri, Delhi, Delhi: Reliably commute or planning to relocate before starting work (Preferred) Experience: Inside sales: 1 year (Preferred) B2c sales: 1 year (Preferred) Work Location: In person

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Exploring Chat Jobs in India

The chat job market in India is rapidly growing with the increasing demand for customer support services across various industries. Chat jobs offer flexibility, remote work opportunities, and a chance to engage with customers in real-time through chat platforms. If you are considering a career in chat jobs in India, here is a detailed guide to help you navigate through the job market.

Top Hiring Locations in India

  1. Bangalore
  2. Mumbai
  3. Delhi
  4. Hyderabad
  5. Pune

These cities are known for their booming tech industries and are actively hiring for chat roles in various companies.

Average Salary Range

The average salary range for chat professionals in India varies based on experience levels. Entry-level chat agents can expect to earn between INR 2-4 lakhs per annum, while experienced chat managers can earn upwards of INR 8-12 lakhs per annum.

Career Path

A career in chat jobs typically progresses from a Chat Support Executive to a Team Leader, followed by roles such as Chat Operations Manager or Chat Quality Analyst. With experience and expertise, professionals can advance to roles like Chat Operations Head or Customer Support Manager.

Related Skills

In addition to chat skills, professionals in this field are often expected to have skills such as customer service, problem-solving, multitasking, and proficiency in using chat platforms and CRM systems.

Interview Questions

  • What experience do you have with chat platforms? (basic)
  • How do you handle an angry or dissatisfied customer in a chat conversation? (medium)
  • Can you provide an example of a time when you had to multitask while managing multiple chat conversations simultaneously? (medium)
  • How do you ensure data security and confidentiality while handling chat interactions? (medium)
  • What strategies would you use to upsell or cross-sell products/services through chat? (advanced)
  • How do you stay updated with industry trends and best practices in chat support? (basic)
  • Describe a challenging chat scenario you faced and how you resolved it. (medium)
  • What metrics do you think are important to measure the success of a chat support team? (advanced)
  • How would you handle a technical issue raised by a customer in a chat conversation? (medium)
  • Can you explain the importance of tone and language in chat interactions? (basic)
  • How do you prioritize and manage your chat queue during peak hours? (medium)
  • What steps would you take to improve the efficiency of a chat support team? (advanced)
  • How do you ensure accuracy and quality in your chat responses? (medium)
  • Describe a time when you had to escalate a chat conversation to a senior team member. (medium)
  • What do you think are the key skills required to excel in a chat support role? (basic)
  • How do you handle confidential customer information shared during a chat conversation? (medium)
  • Can you provide an example of a successful chat interaction that led to a positive customer experience? (medium)
  • How do you handle long waiting times for customers in a chat queue? (medium)
  • What measures would you take to reduce response time in chat conversations? (advanced)
  • How do you adapt your communication style when interacting with customers from different cultural backgrounds in chat? (medium)
  • Describe a time when you had to de-escalate a tense situation in a chat conversation. (medium)
  • How do you ensure consistency in responses across multiple chat agents in a team? (advanced)
  • Can you explain the role of chat analytics in improving customer service? (advanced)
  • How do you handle technical issues or system errors during a chat conversation? (medium)

Closing Remark

As you prepare for chat job interviews in India, remember to showcase your communication skills, problem-solving abilities, and expertise in chat platforms. With the right skills and preparation, you can confidently apply for chat roles and excel in this dynamic and rewarding career field. Good luck!

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