7828 Chat Jobs - Page 17

Brevo is the leading and fast-growing Customer Relationship Management (CRM) suite designed to enable millions of organizations to connect with people using technology for their success. Our platform gives businesses a unified view of the entire customer journey, empowering them to grow with intuitive marketing and sales tools, including Marketing Automation, Email, SMS, WhatsApp, Chat, and much more. As a proud B Corp certified company, we are committed not only to performance but also to purpose—meeting high standards of social and environmental impact. Today, more than 500,000 businesses across 180 countries, including Louis Vuitton, Carrefour, eBay, and Michelin, trust Brevo’s reliable technology and 75+ integrations to deliver unparalleled customer experiences, reduce costs, and drive sales. Brevo reached €179M ARR in 2024 (35% growth year on year) and has close to 1,000 employees globally. Didn't find what you were looking for? Sendinblue is always looking for awesome talent. Share you resume and help us get to know you! We also encourage you to follow us on LinkedIn as new positions are added frequently. Brevo puts diversity and inclusion at the heart of its values. We examine all applications with treatment based on equal skills and applying the principles of non-discrimination. Brevo values work-life balance and offers flexible working hours and remote work. This policy is based on a mutual understanding between the Head of, Managers, and Team Members. Show more Show less

Role Description Job Summary We are seeking a versatile SDET / Quality Engineer to join our team. The ideal candidate will have hands-on experience working with test automation frameworks like Selenium and Playwright, strong programming skills, and a solid understanding of both automated and manual quality assurance processes. You will play a crucial role in enhancing software quality through automation, exploratory testing, and close collaboration with engineering teams. Key Responsibilities As an SDET: Test Automation: Interpret and reverse engineer existing Playwright and Selenium test scripts. Develop, maintain, and optimize automated test scripts using frameworks such as Selenium, Playwright, and Appium. API Testing: Perform API testing using tools like Postman, RestAssured, and Bruno. IVR/Chat Automation: Leverage IVR/Chat tools (e.g., Bespoken) to automate customer IVR experiences. Log Analysis: Analyze logs and debug issues effectively, with familiarity in tools like Datadog being a plus. CI/CD Integration: Integrate automated tests into CI/CD pipelines using Jenkins, GitHub Actions, or similar tools. Performance Testing: Conduct performance testing using tools such as JMeter and Gatling. Collaboration: Collaborate with DevOps and Agile teams to streamline testing and deployment processes. As a Quality Engineer Test Planning: Design comprehensive and effective test plans to ensure software quality. Best Practices: Implement and advocate best practices for software quality assurance. Testing Balance: Balance automated and exploratory testing to maximize coverage and uncover defects. Software Resilience: Ensure software resilience and robustness through rigorous testing. Collaboration: Work closely with software engineers to improve testability and overall product quality. Required Skills Programming Languages: Strong programming skills in Java and/or Python. Automation Frameworks: Experience with automation frameworks such as Selenium, Playwright, Appium. API Testing Tools: Proficiency in API testing tools including Postman, RestAssured, Bruno. IVR/Chat Automation: Familiarity with IVR/Chat automation tools like Bespoken is a plus. Log Analysis: Strong debugging skills and experience with log analysis; knowledge of Datadog is advantageous. CI/CD Tools: Understanding of DevOps principles and Agile development methodologies. Experience with CI/CD tools like Jenkins, GitHub Actions. Performance Testing: Exposure to performance testing tools such as JMeter and Gatling. Test Planning: Ability to design detailed test plans and implement QA best practices. Collaboration: Strong communication and collaboration skills to work effectively with cross-functional teams. Preferred Skills Performance Testing Tools: Experience with performance testing tools such as JMeter, Gatling, Locust, or k6 Cloud Platforms: Experience with cloud platforms like AWS, Azure. Containerization: Familiarity with containerization technologies like Docker and Kubernetes. Test Management Tools: Experience with test management tools like Jira, Azure DevOps. Scripting Languages: Knowledge of scripting languages such as JavaScript, TypeScript. Qualifications Education: Bachelor’s degree in Computer Science or a related discipline. Experience: Minimum of 3 years of hands-on experience in software web development and quality engineering. Leadership: Demonstrated leadership ability and team-building skills. Problem-Solving: Strong analytical and problem-solving skills. Adaptability: Ability to work independently with an analytical mindset. Skills Selenium Automation,Java OR Python,Playwright Show more Show less

When you join Accurate Background, you’re an integral part of making every hire the start of a success story. Your contributions will help us fulfill our mission of advancing the background screening experience through visibility and insights, empowering our clients to make smarter, unbiased decisions. Accurate Background is a fast-growing organization, focused on providing employment background screenings and building trustful relationships with our clients. Accurate Background continues to exceed expectations by offering an array of innovative and cutting-edge background check and credentialing products to meet the needs of human resource, loss prevention, and security/legal professionals in employment screening and vendor certification. We offer a fun, fast-paced environment, with lots of room for growth. If this sounds good to you, join our team! Our Client Services team is the “voice” of Accurate Background – they connect with customers to provide information and resolve issues. Responsibilities Develop knowledge and understanding of specific CS functions Learn specific activities and retain information, and know-how Gain an overall understanding of Order Fulfillment Develop knowledge and understanding of products Process assigned work, independently, consistently, and accurately Follow provided instructions, exactly Follow work/break/lunch schedule Develop some understanding of FCRA Communicate with clients and applicants via phone, email and chat queues Provide information about products and services Obtain details on complaints and requests Process requests and then resolve them with accuracy and efficiency Provide training/guidance Analyze and interpret information received from callers using deductive and inductive reasoning skills to determine the best solution and follow through to completion Record details of all calls and tasks, as well as actions taken, into the CRM tool Communicate with supervisors, peers, leaders, and other departments regarding caller requests Provide tutorials and guidance on proprietary system Meet Accurate Background quality standards for services by adhering to client guidelines, regulations, policies, and procedures Contribute to team effort in maintaining service level agreements (SLA) Other related duties, as needed Skills Patience Attentiveness Ability to use positive language Persuasion Time Management Multitasking (i.e., read or type while talking on the phone) Empathy Goal-oriented focus Strong written and verbal comprehension and expression skills Previous experience with Microsoft Office Suite/Office 365 (Outlook, Word, Excel, OneNote, OneDrive) Ability to type 45+ WPM Shift Timing: 6:30 PM - 4:30 AM Additional Benefits: Home pickup and drop-off facility. 🌟 Walk-in Interview: Date: 19th March 2025 Time: 3:00pm to 7:00pm Location: 14th Floor, Lodha Supremus Lodha Business District, Kolshet, Off. Ghodbandar Road, Thane-West 400 607 The Accurate Way: We offer a fun, fast-paced environment, with lots of room for growth. We have an unwavering commitment to diversity, ensuring everyone has a complete sense of belonging here. To do this, we follow four guiding principles – Take Ownership, Be Open, Stay Curious, Work as One – core values that dictate what we stand for, and how we behave. Take ownership. Be accountable for your actions, your team, and the company. Accept responsibility willingly, especially when it’s what’s best for our customers. Give others every reason to trust you, believe in you, and count on you. Rise to every occasion with your personal best. Be open. Be open to new ideas. Be inclusive of people and ways of doing things. Make yourself accessible and approachable, and communicate with genuineness, transparency, honesty, and respect. Embrace differences. Stay curious. Stay curious even as you move forward. Tirelessly ask questions and challenge the status quo in your pursuit of new ideas, ways to solve problems, and to continually grow and improve. Work as one. Work together to create the best customer and workplace experience. Put our customers and employees first—before individual or departmental agendas. Make sure they get the help they need to succeed. About Accurate Background: Accurate Background’s vision is to make every hire the start of a success story. As a trusted provider of employment background screening and workforce monitoring services, Accurate Background gives companies of all sizes the confidence to make smarter, unbiased hiring decisions at the speed of demand. Experience a new standard of support with a dedicated team, comprehensive technology and insight, and the most extensive coverage and search options to advance your business while keeping your brand and people safe. Special Notice: Accurate is aware of schemes involving fraudulent job postings/offers and/or individuals or entities claiming to be employees of Accurate. Those involved are offering fabricated employment opportunities to applicants, often asking for sensitive personal and financial information. If you believe you have been contacted by anyone misrepresenting themselves as an employee of Accurate, please contact humanresources@accurate.com. Please be advised that all legitimate correspondence from an Accurate employee will come from "@accurate.com" email accounts. Accurate will not interview candidates via text or email. Our interviews are conducted by recruiters and leaders via the phone, Zoom/Teams or in an in-person format. Accurate will never ask candidates to make any type of personal financial investment related to gaining employment with the Company. Show more Show less

About the Role: We are looking for a proactive and customer-focused Customer Success Executive (Freshers) to join our team at Gandhinagar Location. Your core responsibility will be to ensure that users get maximum value from our product and stay engaged. A key part of this role includes identifying customers who uninstall our app, reaching out to them, resolving their issues, and assisting with re-installation — via email, calls, or other communication channels. Key Responsibilities: Own and manage customer relationships post-onboarding to ensure retention and satisfaction Monitor uninstalls and proactively reach out to users Understand reasons for uninstallation, resolve concerns, and guide them to reinstall the app Provide responsive support via email, calls, or chat to resolve queries Educate customers on product features, updates, and best practices Collaborate with the product and support teams to relay customer feedback Track customer health scores and take proactive steps to prevent churn Maintain accurate records of customer interactions and follow-ups Show more Show less

We are seeking a detail-oriented and customer-focused Product Support Executive to join our team in Hyderabad. This role involves supporting global customers during pilot, implementation, and post-go-live phases by ensuring smooth product adoption and issue resolution. You will work cross-functionally with internal teams to address client queries, provide timely support, and help maintain a positive customer experience. This is a critical role for individuals who thrive in dynamic environments and are open to working rotational shifts. Key Responsibilities Customer Engagement & Support Provide first-level support to customers during onboarding, implementation, and post-implementation stages. Respond to and resolve customer queries through email, chat, and calls with a consultative and solution-oriented approach. Product Understanding & Troubleshooting Maintain a thorough understanding of SmartWinnr’s features, updates, and functionality. Identify and troubleshoot product issues, escalating to the appropriate internal teams when required. Documentation & Process Adherence Maintain detailed records of customer interactions and resolutions using internal tools. Follow defined processes for issue tracking, escalation, and communication. Internal Collaboration Work closely with the product and engineering teams to relay feedback and recurring issues. Coordinate with the Customer Success team for smooth handovers and ongoing account support. Requirements Education Bachelor’s degree in B.Tech, BCA, B.SC or a related field. Professional Experience 1–3 years of experience in a customer or product support role, preferably in a SaaS or tech environment. Experience working in with global clients is an added advantage Experience & comfortable working in night shifts. Skills & Tools Strong written and verbal communication skills in English. Proficiency in Microsoft Office (Excel, Word, PowerPoint) and Google Workspace tools. Ability to learn and work with web-based platforms and support tools. Personal Attributes Self-motivated with a high sense of ownership and accountability. Strong analytical and problem-solving abilities. Flexible and willing to work rotational and night shifts as required. What We Offer Competitive compensation and benefits package. Opportunity to work with a global SaaS platform impacting enterprise sales teams. A collaborative and fast-paced environment with room for learning and growth. Cross-functional exposure across product, engineering, and customer success teams. Show more Show less

LEVEL 1 PRODUCT AND CUSTOMER SUPPORT Based in Bangalore India Great place to work. Great place to grow. For people interested in technology and for those with expertise in tourism. We provide multi-skilled, multilingual, cross-functional support to our business partners. Every day we assist Travel Agencies and Airlines around the world to resolve issues related to the Sabre software and Solutions Portfolio. We analyses problems, recommend corrective actions to Travel Agents and Airline Customers in collaboration with internal teams. Product & Customer Support is a modern organization focused on customers and building good relations with Sabre business partners. Our employees are a truly global and multicultural team. If you join us, you’ll provide Sabre customers with awesome customer service related to our products and play a key part in building long-lasting relationships with them. This includes responding to customer inquiries, analyzing problems, using diagnostic tools, and recommending solutions to customer application questions. We provide product and technical support of Sabre Portfolio of Products via Phone, Call-Back, Chat and Web-Case. Key Responsibilities Reports directly to the 1st Level Support Supervisor. Respond to customer inquiries, analyzing problems using diagnostic tools and recommending solutions to customer questions. relating to a Sabre HOST and a broad set of Solutions and its Functionalities. Utilizes technical and analytical skills to solve hardware, software, and network configuration problems. Installation and troubleshooting of Sabre provided applications. Interfaces with customers, internal departments, and vendors to identify their needs and establish hardware, software, and network requirements. Performs Product and Technical Support functions and provides routine support to Travel Agencies and Airline Customers in accordance with the set service standards. Provide Product and Technical Support of Sabre Products via Phone, Call-Back, Chat and Web-Case on a 24/7 Support Operation. Records all received contacts (Phone, Web-Case, Chat and Call-Back) in prescribed formats in CRM tool(s). Works collaboratively in a team environment with advanced support teams, account managers, implementation, and development resources to meet customer expectations regarding the resolution of maintenance issues. Ensure that customer needs are met. Must have the ability to evaluate the impact of the issue on the customer and escalate issues. Act as the lead interface with the customer, internal or external, regarding support of our products Good time management and priority setting skills are required to be able to manage daily responsibilities and own technical development and growth. Demonstrate sense of urgency for sensitive issues. Ensure to deliver the highest level of customer service and satisfaction while continuously demonstrating excellent teamwork, interpersonal skills, and commitment. Performs ad-hoc tasks assigned by the Leaders, Supervisors, Team Leads or Seniors i.e., onsite support, floor walking, handling special projects etc. Job Requirements Prior GDS knowledge (Sabre, Galileo, Amadeus) and travel industry knowledge is highly expected. Experience in software, hardware technical support and trouble shooting. Experience in remote troubleshooting. Experience with CRM tools such as Salesforce is desirable. Ability to analyses, identify key problems, articulate them efficiently and make decisions to solve issues. Excellent interpersonal and teamwork skills. Experienced in providing customer support using available multi channels: Call-back, Phone, Web-Case, Email and Chat. Ability to extend knowledge in area of new technologies. ITIL/ XML/ API/ SQL Programming will be a plus. Bachelor's degree or equivalent desired. Diploma in basic IATA /UFTAA standard course will be a plus. Able to work in 24x7 shift model supporting a global customer base. Language Skills Professional fluency in written and spoken English is a must. Show more Show less

What does the Design Team do @ MediBuddy? In line with MediBuddy’s vision of enabling access to quality healthcare to a billion people, we have a product design team that is at the forefront of all our initiatives. We believe that the only way we can fulfill our vision is to ensure that our products are of high quality and help solve customer pain-points. We keep our customer’s health needs at the core of every product feature. Ensuring every aspect of the product we ship to customers has the best User experience. Our product designers put our users first. The design team comes from various backgrounds having worked on products that have delighted users in the past. They continue to solve problems like booking experience on the app to deciding the best placement of a ‘submit’ button in an internal tool used by our customer support agents. Current Work Areas Digital communication products (like ML driven video, chat and call consultations with Doctors) Ecommerce products (like pharmacy booking and delivery) Hyperlocal products (like Lab tests @ Home) Transactions tools (for all healthcare transactions) Booking of services (for in-clinic doctor consultations) Growth and engagement products (like health trackers) We like to work with people who make product decisions with a thorough understanding of user needs as well as being well informed on data and the business context. Roles & Responsibilities: Work closely with the Product Team & Designers Present the user interface visually so information is easy to read, easy to understand and easy to find. Market and promote products and features so users understand what they're getting and what the benefits are. Successfully communicate conceptual ideas, detailed design, and design rationale, both verbally and visually Mobile Product Design (UI+UX) for patient app, doctor app & web products - B2B dashboards, Landing Pages for marketing etc. User Research - Follow best practises for the target audience & derive insights to implement in functionally & strategically sound feature designs Work with the lead product designer on the design of various mobile applications across IOS and Android. Work closely with your developers to ensure your designs are built to your specifications. Continue to expand knowledge of new design methods and technologies, as well as strengthen the current knowledge base. Maintain a repository of all design work in an organized fashion and share it with the team Maintain relevant source files for different partners/ vendors/ business use-cases Maintain relevant documentation for design processes Participate in Product & Design meetings regularly Follow deadlines and deliver priority tasks as per day-to-day requirements Requirements: Bachelor’s degree in Design/Engineering (CS/IT) from Tier 1 colleges - IIT, NID, NIT, VIT etc. or a self made designer with proven track record (Portfolio is mandatory) Overall 6+ years of design experience working with B2C app based product companies including web and mweb translations of the same At least 2 yr of experience of working on end-to-end product flows Hands-on experience with product design principles and the ability to observe user behavior Customer-focused design thinking along with a data-driven approach Experience in delivering consistent designs for multiple business lines of a product company Designing pixel-perfect interfaces with high attention to detail Excellent communication & presentation skills Strong creative vision with an understanding of business objectives Interested in a healthy lifestyle would be a plus Stays current with health & fitness apps, services and products Strong Visual design and Interaction design skills A passion for creating products that resonate on an emotional level Knowledge of user interface design processes and methodology, particularly as applied to Mobile applications Sanity & Usability testing of existing products & new features Maintain Design language and improve it over time with consistency in implementation Help enhance user experience with better suggestions for UX writing with the help of content writer Up-to-date knowledge of design software like Figma/Sketch, Adobe Illustrator, Zeplin, AdobeXD, Marvel etc. Experience in animation / interactions design will be helpful A good understanding of information architecture, interaction design, usability analysis, and user-centered design Tools & Skills Design skills - Ideation Process Flow Planning UI UX design User Research Data driven decision making Illustration / character/ story design (brownie pts) Tools - Figma / Sketch / Adobe XD Powerpoint/Keynote Adobe Illustrator Must have Simplicity can be delivered via Creativity’ attitude About MediBuddy - MediBuddy is India’s largest on-demand, full-stack digital healthcare platform that helps patients access multiple healthcare services. It gives users 24x7 access to high-quality healthcare at their fingertips. MediBuddy helps its users consult specialist doctors, order medicines and book lab tests from the comfort of their homes. It is also a partner to several leading corporate customers in the country and helps their employees access multiple healthcare benefits. MediBuddy users have access to online doctor consultations, wellness, preventive care services, fitness and hospitalization offered by its pan-India network of healthcare providers with its unparalleled reach. It also provides its customers hassle-free, end-to-end surgery care through a Care Buddy, right from connecting them to the right surgeon to post-operative recovery care. MediBuddy’s surgery care provides specialized treatment in several other departments like Proctology, Ophthalmology, Vascular, ENT, Orthopaedics, Urology, Gynaecology, and more. With full-stack Surgery Care management services, MediBuddy assures customers an array of solutions for every medical, financing, insurance, and recovery need of its customers undergoing surgery. Show more Show less

Role Description Hiring Locations: Chennai, Trivandrum, Kochi Role Description The Production Support Analyst is responsible for monitoring, triaging, and resolving system, application, and infrastructure issues in a production environment. The role requires strong technical troubleshooting abilities, adherence to service-level agreements (SLAs), and proactive communication with stakeholders. The analyst is also expected to mentor junior team members, manage support documentation, and continuously seek process improvement opportunities. Responsibilities Monitor, triage, and resolve production issues for systems, applications, and infrastructure tools. Troubleshoot and resolve Level-2 (L2) support tickets via phone, chat, and email. Collaborate effectively with business users and technical teams to resolve issues. Follow security guidelines and organizational standards while resolving incidents. Ensure requests for support are logged and handled per SLA. Participate in SWAT calls, provide real-time updates, and coordinate with stakeholders. Perform root cause analysis and implement fixes to prevent recurrence. Mentor Trainee Associates and Associates in the team. Maintain up-to-date documentation for systems and processes. Contribute to knowledge base and share insights with the team. Participate in release management processes. Report status updates, adhere to reporting standards, and track SLA compliance. Own customer escalations and requests, including ticket management and follow-up. Publish weekly/monthly dashboards and maintain process metrics. Mandatory Skills Experience in Production/Application Support Proficiency in SQL, JIRA, and ticketing tools Experience with AWS and Java (basic level acceptable) Application and infrastructure monitoring tools Strong troubleshooting and analytical skills Experience in handling SWAT/critical incidents SLA tracking and reporting Incident lifecycle management (logging, categorizing, allocating, resolution & closure) Good To Have Skills Knowledge of Agile/Scrum methodologies Familiarity with ITIL processes Automation or scripting experience (e.g., Python, Shell) Experience in customer-facing environments Dashboard and reporting experience using tools like Power BI or Tableau Soft Skills Excellent verbal and written communication skills Strong documentation and reporting abilities Customer relationship management Team player with mentoring capabilities Proactive attitude and willingness to take ownership Ability to work under pressure in a 24/7 production support environment Experience Range 2 – 5 years in Production Support / Application Support roles Skills Monitoring,Ticket Management,Sla Management Show more Show less

About the Customer Support Team The Customer Success team aims to provide the best solutions while maintaining a high degree of empathy towards our clients. Our clients are our priority at all times and our success at Indee is the result of the trust we have built with customers around the world. The majority of our clients are based out of the U.S.A. which include some of the largest studios. You will be entrusted to be the face of the company, while upholding our values and culture, in these interactions with high-profile clients. What you will be doing Effectively engage and interact with customers by email or chat on a variety of issues ranging from billing inquiries and streaming issues to bug reports and fixes. Put yourself in the shoes of a customer to identify pain points and resolve issues to ensure customer satisfaction. Follow protocol and escalate effectively. Coordinate and work closely with cross-functional teams to resolve issues. Manage Customer accounts and provide white collar services to important customer accounts Test the platform after each release, anticipate customer queries, and prepare resolutions and workarounds for customer issues. Proactively work on optimizing current processes to increase efficiency, resolution & conversion rate, and aid customer satisfaction. Take up personal projects along with working on team projects to find gaps in processes, improve customer service and strengthen internal knowledge base. What we are looking for in a candidate Advanced writing and communication skills in English. Strong problem-solving and troubleshooting skills. Effective time management and ability to multitask, organize and prioritize. Prior experience with SaaS companies and/or with a North American audience will be of great advantage. Hands-on knowledge of Slack, Google Suite, and customer service software like Freshworks is also a big plus. Be willing to work in a rotational shift with U.S. timings (10:00 p.m. to 6:00 a.m. IST) and take on shifts during the weekend as part of the 24/7 support team. Qualification Education: Graduate Experience: Over 2 years of experience in customer / client facing roles Show more Show less

Talent500 is hiring for one of our client About the Role: We’re looking for a proactive Associate Customer Success Manager to champion customer satisfaction, retention, and growth for our SaaS product suite. This role is pivotal in customer onboarding, relationship management, and product advocacy. Key Responsibilities: Manage the setup and delivery for ANSR’s mid-market customers, ensuring a seamless onboarding experience. Showcase product value by delivering engaging presentations and demos that highlight the benefits of our suite. Serve as the first point of contact for customers, handling inquiries and building strong relationships to ensure satisfaction with our products and services. Provide customer support via phone, email, and live chat, resolving issues promptly and effectively. Report on customer health with regular updates on usage metrics and growth opportunities. Act as the voice of the customer to internal teams, advocating for customer needs and aligning them with business goals. Required Skills: Demonstrated experience in customer success management for SaaS products. In-depth understanding of SaaS onboarding processes and best practices. Excellent communication and presentation skills with the ability to clearly articulate product value. Experience in creating customer-facing materials and content. Strong analytical skills with a data-driven approach to customer success metrics. Proficiency in CRM systems and customer success tools. Qualifications: Bachelor’s degree in Business, Marketing, or a related field. 3+ years in customer success, account management, or a similar role. Proven track record in retaining and growing customer accounts. Desired Qualities: Proactive problem-solver with a customer-first approach. Ability to work cross-functionally and influence stakeholders without direct authority. Strong organizational and project management skills. Passionate about technology and staying current on industry trends. Show more Show less

Job Title: DevOps Engineer Location: Gurugram (On-site) Experience Required: 2–6 years Work Schedule: Monday to Friday, 10:30 AM – 8:00 PM (1st and 3rd Saturdays off) About Darwix AI Darwix AI is a next-generation Generative AI platform built for enterprise revenue teams across sales, support, credit, and retail. Our proprietary AI infrastructure processes multimodal data such as voice calls, emails, chat logs, and CCTV streams to deliver real-time contextual nudges, performance analytics, and AI-assisted coaching. Our product suite includes: Transform+: Real-time conversational intelligence for contact centers and field sales Sherpa.ai: Multilingual GenAI assistant offering live coaching, call summaries, and objection handling Store Intel: A computer vision solution converting retail CCTV feeds into actionable insights Darwix AI is trusted by leading organizations including IndiaMart, Wakefit, Emaar, GIVA, Bank Dofar, and Sobha Realty. We are backed by top institutional investors and are expanding rapidly across India, the Middle East, and Southeast Asia. Key Responsibilities Design, implement, and manage scalable cloud infrastructure using AWS services such as EC2, S3, IAM, Lambda, SageMaker, and EKS Build and maintain secure, automated CI/CD pipelines using GitHub Actions, Docker, and Terraform Manage machine learning model deployment workflows and lifecycle using tools such as MLflow or DVC Deploy and monitor Kubernetes-based workloads in Amazon EKS (both managed and self-managed node groups) Implement best practices for configuration management, containerization, secrets handling, and infrastructure security Ensure system availability, performance monitoring, and failover automation for critical ML services Collaborate with data scientists and software engineers to operationalize model training, inference, and version control Contribute to Agile ceremonies and ensure DevOps alignment with sprint cycles and delivery milestones Qualifications Bachelor’s degree in Computer Science, Engineering, or a related field 2–6 years of experience in DevOps, MLOps, or related roles Proficiency in AWS services including EC2, S3, IAM, Lambda, SageMaker, and EKS Strong understanding of Kubernetes architecture and workload orchestration in EKS environments Hands-on experience with CI/CD pipelines and GitHub Actions, including secure credential management using GitHub Secrets Strong scripting and automation skills (Python, Shell scripting) Familiarity with model versioning tools such as MLflow or DVC, and artifact storage strategies using AWS S3 Solid understanding of Agile software development practices and QA/testing workflows Show more Show less

At Kosmc AI , we're building the world’s first social revenue platform — helping creators & D2C brands across 25+ countries turn attention into income using AI agents and no-code tools like Link in bio, Chat automation and Smart Links With over 160,000 MAUs and growing fast, we’re now hiring a Growth Lead (Performance Marketing) to set up and scale our paid engine across Meta, Google, and more. This is a high-impact, full-stack role — perfect for someone who wants to own strategy and execution, and build a global SaaS + consumer AI product from the ground up. Kosmc AI is backed by leading angels, founders, and early-stage funds. Location: Delhi / Remote Role Type: Full-time Level: 4–8 years experience What you'll own: Growth Strategy: Own the entire performance marketing roadmap across platforms — from CAC to ROAS and LTV. Paid Campaigns: Launch and scale paid campaigns across Google, Meta, YouTube and more. Know what works and how to scale it. Creative Testing: Collaborate with design and content teams to test ad creatives, hooks, landing pages, and messaging. User Segmentation: Craft audience personas, retargeting flows, and funnel strategies to drive installs, signups, and revenue. Tracking & Attribution: Implement robust analytics frameworks (GA4, pixels, UTMs, attribution) and build dashboards that tell a clear story. Growth Hacking: Explore new channels, media buying strategies, and growth loops — always optimizing, always scaling. About you: 4–8 years of experience in performance marketing or growth , ideally with consumer tech or SaaS background. Hands-on with Meta Ads + Google Ads (Search, Display, UAC); bonus if you've experimented with TikTok, Pinterest, or influencer-led paid growth. Comfortable with numbers, funnels, creative testing, and optimization cycles. Bias for action. You're hungry, curious, and love building things from scratch. What you get: Zero to One Experience: Shape the growth engine of a high-potential, global AI product. Founder Proximity: Work directly with the founding team on core GTM levers. Real Impact: Your work will directly move revenue, users, and investor excitement. Learn more about us: www.kosmc.ai Apply now: connect@kosmc.live , Subject : Growth Lead Performance Marketing Show more Show less

Position: Customer Support Executive (Client Advisor) – Client Experience Location: Sultanpur, New Delhi (Landmark – MG Road, Near Chattarpur) Job Type: Full-Time Timings: 10 AM to 7 PM Company Overview Sneakinn Laundry, founded in 2020, specializes in premium cleaning, protection, and restoration services for sneakers, footwear, handbags, luxury accessories, and garments. With physical stores in New Delhi, Mumbai, and Gurgaon, a centralized workshop in Delhi, and a team of 100+ members, Sneakinn is committed to providing seamless customer experiences. Recently featured on Shark Tank India, Sneakinn has gained national recognition for its innovation and commitment to high-quality care. Learn more at www.sneakinn.in and follow us on Instagram @sneakinn_laundry. Role Summary As a Client Advisor – Client Experience, you will be the primary point of contact for our clients throughout their service journey. This role requires proactive communication, coordination across teams, and a high degree of empathy and professionalism to ensure every client feels valued and well-supported. Key Responsibilities - Act as the single point of contact for clients during the entire order lifecycle - Proactively provide regular updates to clients on the status of their articles - Manage escalations, complaints, and return-related queries with empathy and urgency - Coordinate with internal departments, especially the technical and operations teams, to provide accurate and timely updates - Build strong, long-term relationships with clients through professional and solution-oriented communication - Maintain proper documentation of customer interactions, issues, and resolutions - Ensure client satisfaction through excellent follow-up and service recovery, if required - Contribute to process improvement by sharing client insights with relevant teams Requirements - 3–5 years of experience in customer support or client servicing roles (voice + chat) - Exceptional spoken and written English communication skills - Strong relationship-building abilities and client empathy - Proficiency in handling customer interactions across calls, WhatsApp, and email - Ability to multitask, stay organized, and work collaboratively in a fast-paced environment - Prior experience in luxury services, fashion, hospitality, or lifestyle brands is a plus - Comfortable using CRM tools, ticketing systems, and communication platforms Show more Show less

Talent500 is hiring for one of our client About the Role: We’re looking for a proactive Associate Customer Success Manager to champion customer satisfaction, retention, and growth for our SaaS product suite. This role is pivotal in customer onboarding, relationship management, and product advocacy. Key Responsibilities: Manage the setup and delivery for ANSR’s mid-market customers, ensuring a seamless onboarding experience. Showcase product value by delivering engaging presentations and demos that highlight the benefits of our suite. Serve as the first point of contact for customers, handling inquiries and building strong relationships to ensure satisfaction with our products and services. Provide customer support via phone, email, and live chat, resolving issues promptly and effectively. Report on customer health with regular updates on usage metrics and growth opportunities. Act as the voice of the customer to internal teams, advocating for customer needs and aligning them with business goals. Required Skills: Demonstrated experience in customer success management for SaaS products. In-depth understanding of SaaS onboarding processes and best practices. Excellent communication and presentation skills with the ability to clearly articulate product value. Experience in creating customer-facing materials and content. Strong analytical skills with a data-driven approach to customer success metrics. Proficiency in CRM systems and customer success tools. Qualifications: Bachelor’s degree in Business, Marketing, or a related field. 1+ years in customer success, account management, or a similar role. Proven track record in retaining and growing customer accounts. Desired Qualities: Proactive problem-solver with a customer-first approach. Ability to work cross-functionally and influence stakeholders without direct authority. Strong organizational and project management skills. Passionate about technology and staying current on industry trends. Show more Show less

Company Overview Sneakinn Laundry, founded in 2020, specializes in delivering premium cleaning, protection, and restoration services for sneakers, footwear, handbags, luxury accessories, and garments. Our skilled technicians and cutting-edge facility ensure each item receives the utmost care. With physical stores in New Delhi, Mumbai, and Gurgaon, a centralized workshop in Delhi, and a growing team of 100+ members, Sneakinn is committed to providing seamless customer experiences. Recently featured on Shark Tank India, Sneakinn has gained national recognition for its innovation and commitment to high-quality care. Learn more at www.sneakinn.in and follow us on Instagram at @sneakinn_laundry. Position: Customer Support Executive – Bookings Location: Sultanpur, New Delhi (Landmark - MG Road, Near Chattarpur) Job Type: Full-Time Timings: 10 AM to 7 PM Responsibilities: - Attend to new customer inquiries received via calls, WhatsApp, and other platforms - Understand customer requirements and coordinate with the technical team to prepare accurate cost estimates - Share service details and pricing with potential clients in a clear, professional manner - Convert customer queries into confirmed pickup bookings through effective communication and follow-ups - Maintain detailed records of all interactions, leads, and conversions - Work closely with operations and logistics teams to ensure smooth order initiation - Follow scripts and SOPs while also customizing communication based on client profiles and expectations - Achieve daily/weekly targets for lead conversions and pickup scheduling Requirements: - 2–4 years of experience in customer support or tele-sales roles (voice + chat) - Excellent spoken and written English communication skills - Strong ability to understand customer needs and explain service offerings confidently - Prior experience in handling high-end clientele or lifestyle products/services is a plus - Comfort with using CRMs, communication tools, and shared documents for coordination - Organized, detail-oriented, and target-driven with a customer-first approach - Ability to multitask and manage a fast-paced workflow efficiently Show more Show less

Company Overview With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we’re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on. At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. Here, we know that you’re more than your work. That’s why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose — a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you’re passionate about our purpose — people —then we can’t wait to support whatever gives you purpose. We’re united by purpose, inspired by you. Description UKG Ready is seeking a strategic and hands-on Manager of Product Management to lead initiatives within our Data Sub-Stream. This role will oversee two high-impact areas: the evolution of our GenAI and Agent capabilities (including LLM-based features, evaluations, and intelligent experiences), and the continued growth of our analytics platform, powered by BigQuery. This is a leadership role that involves close collaboration with senior and executive management to define vision, drive execution, and mentor product team members. Success in this role will be measured by your ability to work cross-functionally with engineering, AI research, UX, and other AI pillars across UKG to deliver scalable, responsible, and user-centric data and AI products. If you thrive at the intersection of data, intelligence, and user experience—and enjoy growing a young team while shaping both strategic roadmaps and day-to-day product development—we’d love to connect. Responsibilities Strategy & Leadership Define and own the product strategy for UKG Ready’s data platform. Lead a team of product managers across multiple geographies, providing mentorship, prioritization, and execution support. Represent GenAI and Analytics in cross-functional planning, executive updates, and stakeholder alignment. Champion a user-centric and ethically responsible approach to LLM-powered features. Align AI-powered product experiences with the underlying analytics infrastructure. GenAI & LLM Oversee the development of LLM-powered features (e.g., summarization, chat, intelligent insights). Guide prompt engineering strategies, evaluation frameworks, and RAG pipelines. Ensure robust infrastructure for safe, high-performance AI interactions. Monitor real-world performance and quality of generative experiences, driving continuous improvement. Analytics Platform Drive the roadmap for the analytics platform and reporting experiences, including dashboards and data exploration tools. Guide the evolution of our BigQuery architecture and data products to support scalability and cross-suite reporting. Collaborate with data engineering and architecture teams to ensure clean, performant, and accessible data for all personas. Align KPIs, dashboards, and self-service tools with both internal and customer-facing needs. Execution Support agile ceremonies across teams: planning, grooming, story definition, and backlog management. Translate customer feedback, usage data, and market trends into actionable priorities. Balance short-term delivery with long-term vision to ensure sustainable product development. Define and track success metrics across both GenAI and Analytics initiatives. Qualifications 6–10 years of product management experience, including 2+ years in a leadership or mentoring role. Proven experience owning product strategy and execution in one or more of the following areas: Generative AI/LLMs, analytics platforms, or data products. Demonstrated success leading cross-functional initiatives across engineering, UX, and data science. Strong working knowledge of LLM concepts (prompting, embeddings, RAG, evaluation), preferably in production environments. Hands-on familiarity with cloud data platforms—BigQuery experience strongly preferred. Excellent communication skills, with the ability to distill complexity into clear direction for both executives and teams. Deep user empathy and a data-driven decision-making mindset. Bonus: Experience with vector databases, LangChain/LlamaIndex, dbt, or Looker. Bonus: Background in enterprise SaaS, HR tech, or workflow platforms. Where we’re going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it’s our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process. Disability Accommodation in the Application and Interview Process For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com Show more Show less

Brickendon Consulting is an award-winning global management and technology consultancy specializing in innovative solutions and transforming complex, highly regulated environments. Founded in 2010, Brickendon has a strong focus on financial services and the public sector, helping organizations navigate and implement significant changes. We are currently seeking a Project Manager Contact Center for one of our banking clients. ✅ Work location: India ( Bangalore, Pune, Hyderabad) ✅ Work setting: remote We are looking for a strategic and technically adept Channels Project Manager to lead initiatives within our Digital Banking Transformation program. The role is responsible for delivering Contact Center Automation, AI/ML-driven customer engagement solutions, and digital self-service channels aligned with regulatory requirements and customer experience standards in the banking sector. Key Responsibilities: Lead the end-to-end delivery of digital customer interaction projects across voice, chat, mobile, and online banking platforms. Implement AI/ML-enabled contact center solutions, including virtual assistants, conversational IVRs, and intelligent routing to enhance efficiency and reduce operational cost. Drive digital transformation of contact centers, with a focus on improving First Contact Resolution (FCR), Net Promoter Score (NPS), and cost-to-serve. Collaborate closely with Compliance, Risk, IT Security, and Data Governance teams to ensure all solutions meet regulatory and data protection requirements (e.g., RBI, GDPR, etc.). Manage third-party vendors, fintech partnerships, and platform integrators to ensure timely and quality delivery. Integrate Core Banking Systems (CBS), CRM, and ticketing platforms for unified customer views. Use analytics to track usage, efficiency gains, and customer satisfaction across automated and digital channels. Required Qualifications: Bachelor's degree in Information Technology, Engineering, Business Administration, or related field; MBA or Masters in Digital Transformation or Banking Technology preferred. 5–10 years of experience in project/program management, with at least 3 years in banking or financial services. Strong background in contact center technologies (Genesys, NICE, Avaya, Cisco, etc.) and AI/ML automation tools. Demonstrated experience in digitizing customer service journeys in a regulated financial environment. Proficiency in Agile/Waterfall project delivery methods, and experience using Jira, MS Project, or similar tools. Show more Show less

Job Description Performs data entry accurately and efficiently using various computer programs, word processing, spreadsheet, or database commands; formats material as required. Proofs material entered and generated data reports as required; reviews discrepancies in data received, requests clarification or advises supervisor of issues related to data, to verify customer requests are processed correctly. Files, keeps records, and prepares/transmits/sorts/distributes faxes, mail, e-mail, and reports as needed. Promotes and maintains high standards of quality and service excellence. Processes work in a timely manner and meets daily productivity objectives; displays a sense of urgency while achieving quality and productivity goals. Understands and can correctly work with multiple currencies and other requirements about processing international orders. Effective time management and planning/organizing skills. Provides Chat support as required, local language plus other required languages. Supports local Customer Service teams and provides support for other teams when needed. Actively supports the team by aiding for complex or uncommon requests and best practices. Professional verbal and written communication in local language (minimum), including in a telephone environment. Bachelor’s degree. This is a summary of the primary accountabilities and requirements for this position. The company reserves the right to modify or amend accountabilities and requirements at any time at its sole discretion based on business needs. Any part of this job description is subject to possible modification to reasonably accommodate individuals with disabilities. About Us About us: Our story Mouser Electronics, founded in 1964, is a globally authorized distributor of semiconductors and electronic components for over 1,200 industry-leading manufacturer brands. This year marks the company's 60th anniversary. We specialize in the rapid introduction of the newest products and technologies targeting the design engineer and buyer communities. Mouser has 28 offices located around the globe. We conduct business in 23 different languages and 34 currencies. Our global distribution centre is equipped with state-of-the-art wireless warehouse management systems that enable us to process orders 24/7, and deliver nearly perfect pick-and-ship operations. Show more Show less

Job description About Harri: Harri is an optimized employee experience platform built for the service industry vertical. With over 30 modules interconnecting solutions for talent acquisition, workforce management, talent development, communications, analytics, and business intelligence, Harri equips enterprise businesses with next-generation technology enabling them to build, manage and develop their teams from a single platform. Harri operates on a global scale with offices in London, New York, Miami, Palestine and India. We were recently named one of the “Top 50 Startups” by LinkedIn, awarded “Best Enterprise Solution for Core HR/Workforce” by HR Tech Awards and “Best Tech Startup” by the TIMMY Awards. We are passionate about building a team of Service First driven individuals that want to exceed the expectations of those that share an experience with our brand. If you’re a builder, problem solver, and love the fast pace of a startup, it’s time to come meet the Harri family… Key Responsibilities Maintain high customer satisfaction with primary focus on providing the best customer support Interact with customers via phone, chat and email to proficiently and consistently troubleshoot and resolve basic issues Accurately capture case notes, document activities and manage cases in a way that is clear, concise and actionable by other internal resources and a customer viewing from the case portal Quickly identify when issues are more complex and gather appropriate information to triage to a senior member of the Support team to resolve. Author, edit and publish quality Knowledge Base content to improve customer self-service resources Accurately link and categorize cases upon case closure to help inform root cause of customer contacts Support job seekers and applicants on using the Harri marketplace platform Experience with an international company will be an added benefit Work on client issues within the SLA defined Analyse requests on Payroll, Sales and other critical issues of the client Work on time-sensitive projects and under pressure situation Should be ok working on rotation and weekend shifts (24/7 coverage) Should be able to handle project individually Should be able to invest time by themselves to learn the product About You: 0-2+ years of applicable experience in product lead customer support Detail-oriented especially while troubleshooting client issues Ability to communicate concisely and impactfully with the client and internal stakeholders Strong verbal and written communication skills Experience in handling client calls (added advantage) INDHEADOFFICE

Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor's Degree Travel Percentage : 0% About Team: Financial Services Account Associate Senior-Call back s3 The Transfer Agency is a division responsible for Transaction Operations, Processing and associated functions of mutul funds for various clients. At FIS we provide service to clients via various channels like Transaction processing, Chat etc. The customer support may include but not limited to Accounts set up, Shareholder data maintenance, overall record keeping. Job Eligibility Excellent communication and interpersonal skills Excellent knowledge of Customer Services; Global mindset (Desirable) Ready to work in night shifts (5 days in a week) Temporary work from home. Flexible to work in office environment post operations begin in office. 3 TO 4 International call center experience is good to have What you will be doing: Provides excellent customer service while serving as a telephonic concierge and primary point of contact to the financial institution’s high-value customers. Addresses inquiries and performs account maintenance on deposits and money market accounts. Assists customers by initiating payment investigations, maintenance requests, fulfillment requests, and fee reversals. Works with various internal and external clients and various departments to resolve outstanding issues, comply with customer requests, and respond to client inquiries. Follows up as required to close service tickets and inquiries that were escalated or referred to a different business function. Interfaces with clients to determine present and future needs and discusses progress toward solutions. Ensures service expectations are met and establishes rapport with each caller to set positive expectations for account maintenance queries and other servicing needs. Completes banking transactions and identifies opportunities to market bank products to best meet each caller’s personal needs. Maintains a comprehensive knowledge of applicable products and services and keeps informed about new products and services and changes to existing products and services. Successfully sells, markets, and shares information with new and existing customers to educate them about financial offerings. Provides referrals to the managing director or relationship manager for new and additional services. Participates in client loyalty process, providing information and encouraging clients to respond timely to surveys. Participates in follow-up discussions to develop action plans to address concerns. May participate in business reviews to learn about clients’ strategic direction as well as gain a good understanding of the products and services offerings. Other related duties assigned as needed. Competencies: A good team player Experience of working with global/other teams Detail oriented and regard for timeliness High regard for deadlines and deliverables Owning the work assigned to ensure it completeness without compromising timeliness or accuracy. What we offer you A fantastic range of benefits including medical, dental, vision, and Great workspaces with dedicated and motivated colleagues A broad range of professional education and personal development possibilities – FIS is your final career step! A variety of career development tools, resources and opportunities A work environment built on collaboration, flexibility, and respec Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass

Perform Vendor creation, Invoice Processing and T&E Reimbursement for clients. Good communication for client calls Demonstrate good knowledge of Accounts Payable principles and concepts. Contact customers via email and Chat channel on a day-to-day basis. Exhibit strong proficiency in Google Spreadsheets. Display excellent verbal and written communication skills, with fluency in English. Provide and accept timely feedback on process training Clear the workflow daily and provide confirmation to the supervisor. Acquire new process knowledge and operate as a domain knowledge expert; maintain an exceptional database and process updates. Substitute for the Assistant Manager in their absence on the floor. Contribute to processing as needed and ensure targets are met in accordance with the Statement of Work (SOW). Work on process improvements and promote the sharing of best practices across the team. Ensure adherence to company policies and procedures. Key Role & Responsibilities. Perform Order Management, Customer setup and Billing for clients. Good communication for client calls Demonstrate good knowledge of Accounts Receivable principles and concepts. Contact customers via email and Chat channel on a day-to-day basis. Exhibit strong proficiency in Google Spreadsheets. Display excellent verbal and written communication skills, with fluency in English. Provide and accept timely feedback on process training Clear the workflow daily and provide confirmation to the supervisor. Acquire new process knowledge and operate as a domain knowledge expert; maintain an exceptional database and process updates. Substitute for the Assistant Manager in their absence on the floor. Contribute to processing as needed and ensure targets are met in accordance with the Statement of Work (SOW). Work on process improvements and promote the sharing of best practices across the team. Ensure adherence to company policies and procedures. Show more Show less

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Process Associate – Workplace Services Service Desk Candidate with experience in PC software and hardware support in a corporate environment responsible for administration and troubleshooting of Microsoft Operating Systems viz. Windows 7, Windows 8 and Windows 10. Responsibilities Certain responsibilities related to Level 1 Service Desk Support are identified briefly below: 24x7 Level 1 IT Service Desk support through Phone, Chat, Email, Voicemail & Web (Self-service) Provide Incident, query and service request management and monitoring (incl. escalation) Initial remote desktop support, user access management, password reset, Windows and OS support, etc. Review and Maintain internal Service Desk Support/knowledge Base Implement and Maintain self-service/self-help resources and services Report on known outage and service impacts Qualifications we seek in you! Minimum Qualifications / Skills College diploma or university degree in the field of computer science. Preferred Qualifications/ Skills Good communication skills Familiar with ITIL framework. Beginning to intermediate knowledge of administration and troubleshooting of Microsoft Operating Systems viz. Windows 7, Windows 8 and Windows 10. Beginning to intermediate knowledge of installation and troubleshooting of the following software suites: Adobe, Microsoft Office and other productivity suites. Expertise in Active Directory administration, including creation of domain/exchange accounts. Excellent troubleshooting skills. Good interpersonal skills and attention to customer service. Ability to work effectively in a fast-paced environment. Ability to communicate effectively. Ability to effectively prioritize incidents and service requests. Ability to work in flexible hours based on business demands – and on-call support in off business hours and on weekends, as necessary. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com Follow us on X, Facebook, LinkedIn, and YouTube. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. Job Process Associate Primary Location India-Hyderabad Schedule Full-time Education Level Bachelor's / Graduation / Equivalent Job Posting Jun 17, 2025, 6:08:43 AM Unposting Date Ongoing Master Skills List Consulting Job Category Full Time

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction ͏ Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner ͏ Deliver No Performance Parameter Measure 1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails ͏ ͏ Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction ͏ Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner ͏ Deliver No Performance Parameter Measure 1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails ͏ ͏ Mandatory Skills: Kubernetes. Experience: 3-5 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

In our ‘always on’ world, we believe it’s essential to have a genuine connection with the work you do. Due to continuous growth, CommScope is looking to hire Analyst, IT Service Desk to be based at our site in Hyderabad . The Analyst, IT Help Desk provides first-level technical support via chat, phone, email, and remote assistance for workstation hardware, software, mobile devices, network connectivity, and audio/video conferencing systems. The role involves account administration, software installation, and routine IT tasks while resolving basic technical issues and escalating complex problems to upper-tier support or the IT Service Desk Supervisor. How You'll Help Us Connect the World: Delivering 24x7x365 IT support, working in rotating shifts. Diagnose and troubleshoot hardware, software, network, and application-related issues. Manage user accounts, permissions, and access control. Leverage ITIL best practices to ensure smooth incident and request management. Utilize Service Desk tools like ServiceNow, Cisco Finesse, and Bomgar for ticketing and resolution tracking. Document service requests, applied fixes, and resolutions in the ticketing system. Support critical incidents, automation initiatives, and process improvements. Assist with onboarding new users, training, and Service Desk knowledge management. Participate in problem management, audits, reporting, and quality control efforts. Ensure customer satisfaction through effective communication and problem-solving. Required Qualifications for Consideration: Bachelor’s Degree: Preferably with 3+ years of experience in IT support or help desk environments. Experience in IT troubleshooting (hardware, software, networking, mobile devices). Familiarity with Service Desk and ticketing systems (e.g., ServiceNow, Bomgar). Strong communication skills, critical thinking, and customer-focused problem-solving. Understanding of Windows OS, Active Directory, endpoint management, and workstation support tools. ITIL Foundation certification (preferred) and experience following ITIL best practices. Ability to work independently and collaboratively in a global IT support team. Flexible shift rotations to maintain 24x7x365 service coverage. You Will Excite Us If You Have: Hands-on IT support experience, ticketing tool experience, Strong Analytical & Reporting Skills and excellent communication. What Happens After You Apply: Learn how to prepare yourself for the next steps in our hiring process by visiting https://jobs.commscope.com/content/How-We-Hire/?locale=en_US Why CommScope? CommScope is on a quest to deliver connectivity that empowers how we live, work, and learn. Our employees push the boundaries of communications technology that enables groundbreaking discoveries like 5G, the Internet of Things, and gigabit speeds for everyone, everywhere. With our unmatched expertise in copper, fiber, and wireless infrastructure, our global clients rely on us to outperform today and be ready for the needs of tomorrow. If you want to grow your career alongside forward-thinking, hardworking, and caring people who strive to create what's next…..come connect to your future at CommScope. CommScope is an Equal Opportunity Employer (EEO), including people with disabilities and veterans. If you are seeking an accommodation for the application or interview process, please contact us to submit your request at talentacquisition@commscope.com