Home
Jobs

7828 Chat Jobs - Page 16

Filter Interviews
Min: 0 years
Max: 25 years
Min: ₹0
Max: ₹10000000
Setup a job Alert
Filter
JobPe aggregates results for easy application access, but you actually apply on the job portal directly.

3.0 years

0 Lacs

Hyderabad, Telangana, India

On-site

Linkedin logo

Global University Systems is an international education group that empowers students to transform their lives through education. We believe education drives careers, lives, and society forward, enabling a brighter future for all. Our network of 30 institutions offers the broadest range of industry-relevant skills through inclusive, accessible, and digital-first learning. We currently educate around 122,000 students on campuses worldwide and have 20M+ unique subscribers to our courses. Our global ecosystem powers accessible digital learning and academic achievement. Position: The Learning and development department identifies and delivers all the training needs for the business. In this role, the candidate will manage entire training program indecently which includes end to training life cycle, stakeholder management and knowledge management. Key Responsibilities And Accountabilities Training Consultant – Global Learning & Development Deliver face-to-face and virtual live sessions Design and develop training courses, plans, training guides, facilitator’s guides, training handouts/aids Develop video tutorials Design and conduct assessment Manage training calendar Perform Root cause analysis to identify the business problem and suggest learning solutions Conduct Training needs analysis Stakeholder management Publish Learning report Provide post-training support via email/chat Periodic Review and update of training materials and programs Analyse business problems and recommend learning solution/programs to management Contribute to accomplish overall team goals. Requirements: A-levels Worked as a trainer or facilitator for at least 3 years in MNC corporates Bachelor’s Degree Strong communication skills (written, oral & email) Facilitation skills Presentation skills Content development (Text, video, images) Ability to learn and unlearn quickly Ability to manage difficult participants Analytical and problem-solving skills A positive and determined approach Ability to use own initiative and pay close attention to detail Excellent organizational and time management skills to deliver on competing demands and prioritize tasks Confident in dealing with various levels of seniority Capable of working independently as an owner. Exhibit professional standards of behaviour at all times Working with multiple internal and external stakeholders Other information: Please note this position is only available on our Consultancy Agreement. We acknowledge receipt of your resume for a position at Global University Systems and sincerely appreciate your interest in our company. We will screen all applicants and select candidates whose qualifications meet our requirements. We will carefully consider your application during the initial screening and will contact you if you are selected to continue for the next stage of the recruitment process. Please share your CV in English. We wish you every success. GUS is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, or religion or belief. Show more Show less

Posted 2 days ago

Apply

5.0 years

0 Lacs

Gurugram, Haryana, India

On-site

Linkedin logo

Overview Cvent’s Global Demand Center is seeking an organized, strategic marketing professional with AI experience to join our team as an Assistant Team Lead, Marketing Technology. Our ideal candidate is a skilled project manager with a passion for marketing technology, an understanding of how marketing systems intersect, and an eagerness to discover new solutions for business needs. At Cvent, you'll be part of a dynamic team that values innovation and creativity. You'll have the opportunity to work with cutting-edge technology and help drive our marketing efforts to new heights. If you're passionate about marketing technology and AI, and thrive in a collaborative environment, we want to hear from you! In This Role, You Will Manage and Optimize AI-Driven Marketing Efforts: Oversee our end-to-end content supply chain and conversational AI initiatives, ensuring streamlined processes, especially those involving AI. Technical Expertise: Serve as a technical expert, onboarding new technologies and optimizing the use of existing tools in our marketing technology stack. Enablement and Training: Lead marketing technology enablement and training to ensure the marketing team fully utilizes the capabilities of our tools. Administration of AI Systems: Administer marketing AI systems (e.g., Conversational Email, chat AI, User Gems AI), build prompts and agents, and ensure effective tagging and categorization. Reporting and ROI Analysis: Assist marketing teams in reporting on the ROI of AI initiatives and participate in the Cvent AI council. Gap Identification and Requirement Development: Identify gaps and develop requirements for the automation of manual tasks to enhance marketing efficiency and effectiveness. Collaboration and Implementation: Collaborate with marketing team members to implement efficient AI strategies across different teams. Participate in the Cvent Machine Learning Academy. Evaluation of New Technologies: Evaluate new AI-focused marketing technologies for alignment with business objectives. Stay Updated on AI Trends: Stay abreast of the latest AI trends and innovations, recommending and implementing new tools or practices to enhance marketing efforts. Here's What You Need Bachelor’s/Master’s degree in Marketing, Business, or a related field. Exceptional project management skills, including attention to detail, stakeholder engagement, project plan development, and deadline management with diverse teams. Advanced understanding of AI concepts and significant hands-on experience with tools like ChatGPT, Microsoft Azure, Claude, Google Gemini, Glean, etc. Skilled in crafting technical documentation and simplifying complex procedures. A minimum of 5 years of hands-on technical experience with various marketing technologies like marketing automation platforms, CRM and database platforms (e.g., Salesforce, Snowflake) and other tools (e.g., Drift, Cvent, 6Sense, Writer, Jasper.ai, Copy.ai) Strong capacity for understanding and fulfilling project requirements and expectations. Excellent communication and collaboration skills, with a strong command of the English language. Self-motivated, analytical, eager to learn, and able to thrive in a team environment. Show more Show less

Posted 2 days ago

Apply

0.0 - 5.0 years

2 - 4 Lacs

New Delhi, Gurugram

Work from Office

Naukri logo

200+ Position |Hiring For International Chat &Voice |Both side Cab Job Title: Customer Support Executive Voice Process ( Freshers & Experienced ) Location: Gurugram Industry: BPO Shifts: Rotational ( 5 Days Working) Cab Facility: Both Side Cabs Available Eligibility: Freshers and Experienced both can apply Comfortable with rotational shifts and night shifts Immediate joiners preferred Salary & Incentives: For Freshers : In-hand Salary: 18,000 25,000 Minimum Incentive: 2,500/month For Experienced : In-hand Salary: Up to 36,000 Incentives: 6,000/month| Perks & Benefits: Both side cab facility 5 days working Provident Fund (PF) Medical Insurance Hiring For Chat Process For Freshers : In-hand Salary: 15000 20,000 Minimum Incentive: 2,500/month For Experienced : In-hand Salary: Up to 32,000 Incentives: 6,000/month| Perks & Benefits: Both side cab facility 5 days working Provident Fund (PF) Medical Insurance Contact Us:Interested candidates, please contact: Senior HR PRIYANKA - 88650 82244 Senior HR ROHAN - 92667 46802 priyankabhandari199407 @gmail.com NO CHARGES TOUCH CONSULTANTS

Posted 2 days ago

Apply

1.0 - 6.0 years

3 - 3 Lacs

Bangalore/ Bengaluru

Work from Office

Naukri logo

We are Hiring for International voice process !! Qualification : Grad / UG ( Min 1yr exp ) Location:Bangalore Salary:Upto 35K+inc Shifts :Rotational Virtual interview !! Call or whatsapp manya @9606523804 / 9606553812 / 9606521172 Required Candidate profile Communication skills. Service reps should be pleasant and empathetic while they're interacting with customers. Competent technical knowledge. Ability to multitask.

Posted 2 days ago

Apply

1.0 - 4.0 years

2 - 3 Lacs

Bengaluru

Hybrid

Naukri logo

International process Work from home after 3 months. 3 months will be Work From Office at marathali location(Two way Cab facility will be provided) Rotational night shift. 7pm to 7am (any 9 hrs). Gross 30k take home 25k. Candidate should have Power Backup and wifi with speed 50mbps and more. System will be provided by the company itself. Apply now and Contact: HR Varsha (9251688428) HR Khushi (9251688422)

Posted 2 days ago

Apply

1.0 - 3.0 years

0 Lacs

Pune, Maharashtra, India

On-site

Linkedin logo

Job description: Job Description Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction ͏ Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner ͏ Deliver NoPerformance ParameterMeasure1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails ͏ ͏ Mandatory Skills: L&P Policy Acquisition & Servicing . Experience: 1-3 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

Posted 2 days ago

Apply

155.0 years

0 Lacs

Mumbai Metropolitan Region

Remote

Linkedin logo

Position Title HR Associate Function/Group Global Shared Services (GSS) Location Mumbai Shift Timing 6.30 pm to 3.30 am Role Reports to HR Direct Team Lead Remote/Hybrid/in-Office Hybrid About General Mills We make food the world loves: 100 brands. In 100 countries. Across six continents. With iconic brands like Cheerios, Pillsbury, Betty Crocker, Nature Valley, and Häagen-Dazs, we’ve been serving up food the world loves for 155 years (and counting). Each of our brands has a unique story to tell. How we make our food is as important as the food we make. Our values are baked into our legacy and continue to accelerate us into the future as an innovative force for good. General Mills was founded in 1866 when Cadwallader Washburn boldly bought the largest flour mill west of the Mississippi. That pioneering spirit lives on today through our leadership team who upholds a vision of relentless innovation while being a force for good. For more details check out http://www.generalmills.com General Mills India Center (GIC) is our global capability center in Mumbai that works as an extension of our global organization delivering business value, service excellence and growth, while standing for good for our planet and people. With our team of 1800+ professionals, we deliver superior value across the areas of Supply chain (SC) , Digital & Technology (D&T) Innovation, Technology & Quality (ITQ), Consumer and Market Intelligence (CMI), Sales Strategy & Intelligence (SSI) , Global Shared Services (GSS) , Finance Shared Services (FSS) and Human Resources Shared Services (HRSS).For more details check out https://www.generalmills.co.in We advocate for advancing equity and inclusion to create more equitable workplaces and a better tomorrow. Job Overview Function Overview The HR Direct Representative delivers accurate, high-quality, personalized customer service to employees, managers, and HR professionals. This role involves responding to inquiries and transaction requests via phone, chat, and employee portal (G&Me), utilizing a case management system (ServiceNow) to resolve issues related to payroll, benefits, policies, and general HR matters. The role also contributes to process improvement and optimization. Key Accountabilities 85% of time- Responding to Inquiries & Processing Transactions: Receives and responds to employee inquiries via phone, chat, and the employee portal (G&Me), utilizing a case management system (ServiceNow) to document and provide resolution. Provides guidance to employees, managers, and HR on self-service features of G&Me and the HCM system (Workday). Processes inbound requests regarding personnel administration, payroll, benefits, and Workday transactions accurately and efficiently. Works closely with functional departments (Benefits, Payroll, HR) to ensure process efficiency and information accuracy, adhering to local regulatory requirements. Coaches employees and managers through self-service transactions. Determines when escalation to functional specialists is appropriate. Ensures timely and professional responses to all inquiries, documenting all information in the Case Management System. Builds empathy with the customer, understanding their needs through active listening. Ensures decisions and recommendations provide the best customer experience while delivering business value. Pivots quickly to refine recommendations and processes based on customer feedback and data insights. Translates technical concepts into easily understandable language. Research and Customer Follow-Up Performs background research to resolve complex requests, communicating with GMI functional specialists and outside vendors as needed. Demonstrates an end-to-end mindset, balancing trade-offs to resolve inquiries effectively. Asks relevant questions, challenges assumptions, and identifies opportunities for standardization and improvement to enhance the employee experience. Process, Policy, and System Improvements Identifies, reports, and troubleshoots system or process issues affecting customer satisfaction. Suggests and implements improvements to processes, procedures, and technologies to enhance service and departmental effectiveness. Recommends enhancements to G&Me or other employee communication tools to improve self-service capabilities. Applies a "right work, right way" approach, considering technological solutions for efficient service delivery. Adhere to Service Level Agreements Customer Service Score Call Quality Assurance Score Response time of 24 hours (SLA Breach) Minimum Ring on and No Answer (RONA) Turn Around Time of 3 Days Any other SLAs laid down from time to time 15% of time- Letter Generation Creates templatized letters for regions (Attestations, Bonafides, Service Letters, etc.). Coordinates with stakeholders for letter completion. Saves drafts and maintains a letter tracker. Minimum Qualifications Education – Full time graduation from an accredited university (Mandatory- Note: This is the minimum education criteria which cannot be altered) Minimum experience- 1-2 years in managing query Preferred Qualifications Preferred experience- 2-3 years in managing query Preferred education- Bachelors Specific Job Experience Or Skills Needed Exceptional Customer Service and Customer-first mindset Demonstrates patience, empathy, and understanding of employee perspectives. Excellent interpersonal skills with tact and diplomacy in verbal and written communication. Ability to type while interacting with customers to document interactions in real-time. Familiarity with Microsoft Office products, especially Excel. Ability to work both independently and as part of a team. Flexibility to handle changing work demands and manage priorities. Strong organizational and time management skills. Strong attention to detail with the ability to handle detailed, time-sensitive work. Excellent decision-making and problem-solving skills High integrity, sound judgment, and discretion regarding confidential information Highly self-motivated and proactive Strong analytical, quantitative, and critical thinking skills Technology Knowledge Preferred Workday Service Now iCIMs Cornerstone Competencies/Behaviors Required For Job Credible Influence – Is friendly & approachable to different audiences. Utilizes effective listening skills Navigates the organization - Knows how the organization works — its structure, processes, systems, culture, and cross-boundary relationships. Designs, manages, implements, and adapts (as appropriate) key HR processes to improve organizational performance Company Overview We exist to make food the world loves. But we do more than that. Our company is a place that prioritizes being a force for good, a place to expand learning, explore new perspectives and reimagine new possibilities, every day. We look for people who want to bring their best — bold thinkers with big hearts who challenge one other and grow together. Because becoming the undisputed leader in food means surrounding ourselves with people who are hungry for what’s next. Show more Show less

Posted 2 days ago

Apply

0.0 years

0 Lacs

Jaipur, Rajasthan

On-site

Indeed logo

J ob Title: Customer/Technical Support Executive – International (Adobe Process) Location: Jaipur (Work from Office) Position Type: Full-time About the Role: We are hiring dynamic and customer-focused individuals for the role of Customer Support Executive (CSE) and Technical Support Executive (TSE) for an international Adobe process based in Jaipur. Candidates from across India are welcome to apply, with immediate relocation required. Key Responsibilities: Provide world-class customer and technical support to international clients via phone, email, or chat. Resolve customer queries efficiently while maintaining high levels of customer satisfaction. Demonstrate a strong understanding of Adobe products and assist users with troubleshooting. Ensure proper documentation and timely follow-up of customer interactions. Maintain professionalism and quality service in every interaction. Eligibility Criteria: Education: Undergraduate or Graduate Experience: Open to both freshers and experienced candidates Excellent English communication skills with no grammatical errors or MTI (Mother Tongue Influence) Strong technical aptitude and logical thinking Good understanding of grammar and command over tenses Salary & Benefits: CTC: ₹27,000 – ₹35,000 per month (depending on interview performance) Attractive performance-based incentives 15 days hotel accommodation provided for those relocating to Jaipur send their cv on yogitapandeyhr@gmail.com or 8817078377 Job Types: Full-time, Fresher Pay: ₹27,000.00 - ₹35,000.00 per month Schedule: Rotational shift Supplemental Pay: Performance bonus Language: English (Preferred) Location: Jaipur, Rajasthan (Preferred) Shift availability: Night Shift (Preferred) Day Shift (Preferred) Work Location: In person Speak with the employer +91 8817078377

Posted 2 days ago

Apply

1.0 - 6.0 years

1 - 3 Lacs

Gurugram

Work from Office

Naukri logo

Hi Folks! Greetings from Taskus! We are known for our inclusiveness, fostering an environment where you and your career can thrive a place where your voice matters. We have a fantastic position to work hashtag #ridiculouslygood and make it a big impact on hashtag #TaskUs where hashtag #peoplefirstculture thrives. Role: Teammate Location: Gurugram, Haryana Industry : BPO Experience: Min. 1 year of International chat process Excellent communication skills required Grad/Undergrad both can apply Shifts: Rotational shifts & Week-offs Work from Office Salary : Competitive To apply for the above position, click on the below mentioned link or share the resumes on Email: ritika.srivastava@taskus.com , divya.rawat@taskus.com Walk in- Monday to Saturday 12 Pm - 7 pm Virtual Interview Link: https://taskus.zoom.us/j/5951041292 Virtual Interview Timings: 12 PM to 7 PM Location:- Plot no, 404 & 405, Udyog Vihar Phase 3 Rd, Udyog Vihar III, Sector 20, Gurugram, Haryana.

Posted 2 days ago

Apply

0.0 - 5.0 years

1 - 3 Lacs

Kolkata, Lucknow, Bengaluru

Work from Office

Naukri logo

HELLO JOB SEEKERS GREETING'S FROM SHININGSTARS ITPL HUGE OPENING'S FOR CUSTOMER SUPPORT SO ANYBODY WHO IS LOOKING TO START THEIR CAREER IN CUSTOMER SERVICE OR LOOKING FOR CHANGE CAN APPLY Location - Lucknow, Kolkata and Bangalore Role & responsibilities 1. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. 2. Overseeing the customer service process. 3. Resolving customer complaints brought to your attention. 4. Establishing a positive rapport with all clients and customers in person. 5. Handling customer concerns and complaints in a timely manner. HIRING FOR KOLKATA - CHAT SUPPORT : Graduation is not mandatory. SALARY- 20 ctc WORKING DAYS- 6 ROTATIONAL SHIFT ONE SIDE CAB IN ODD HOURS QUARTELY BONUS - 2974 INCENTIVES WILL BE BASED UPON PERFORMANCE INTERVIEW MODE- WALK-IN INTERVIEW ROUNDS- HR ,OPS & CLIENT ROUND HIRING FOR LUCKNOW - CHAT SUPPORT : Graduation is not mandatory. SALARY- 17 ctc WORKING DAYS- 6 ROTATIONAL SHIFT ONE SIDE CAB IN ODD HOURS QUARTELY BONUS - 2700 INCENTIVES WILL BE BASED UPON PERFORMANCE INTERVIEW MODE- WALK-IN INTERVIEW ROUNDS- HR & CLIENT ROUND HIRING FOR BANGALORE - INBOUND VOICE PROCESS : GRADUATION IS MANDATORY. CANDIDATE SHOULD BE FLUENT IN ENGLISH AND HINDI SALARY- 25K IN HAND WORKING DAYS- 6 ROTATIONAL SHIFT FOR BOYS DAY SHIFT FOR GIRLS SUNDAY FIXED OFF QUARTELY BONUS - 4065 INCENTIVES WILL BE BASED UPON PERFORMANCE INTERVIEW MODE- WALK-IN INTERVIEW ROUNDS- HR ,OPS & CLIENT ROUND INTERESTED CANDIDATES CAN APPLY THROUGH THIS POST OR CAN CONTACT ON BELOW MENTIONED NUMBER: 7006812358 (Sneha Bansotra) #Bpo #customerservice #chatsupport #inbound #voicesupport

Posted 2 days ago

Apply

0.0 - 5.0 years

2 - 4 Lacs

Bengaluru

Work from Office

Naukri logo

Greeting from 247.ai, We were impressed with your profile and are pleased to invite you for a walk-in interview for the International Voice/Chat Process position. We believe your skills align well with what we're looking for in our dynamic team. Here are the key details for your walk-in interview: Time: 9:30 AM to 3:00 PM Venue: Prestige Tech Platina, 2, Marathahalli - Sarjapur Outer Ring Road, Kadubeesanahalli, Sarjapur, Bengaluru, Karnataka 560087 Google Maps Link: Click here About the Role: Position: International Voice and Non voice Customer Support Mode: Work from Office Shift: Night Rotational Shift Salary: starting from 2.5 LPA to 4.5 LPA Key Requirements & Responsibilities: Minimum Education: 12th pass. Key Skills: Excellent communication, adaptability, and basic computer skills. Handle inquiries and resolve issues from international clients via phone, email, and chat. Maintain professional and empathetic communication across different time zones and cultural contexts. Provide accurate product, service & policy information. Use CRM tools effectively. Fluent English communication (Voice/Chat) is essential. Join [24]7.ai, a leader in CX for over 24 years, known for delivering hyper-personalized experiences and fostering a supportive global workforce. [24]7.ai employs a 15,000 + strong global workforce across 18 locations and 11 countries. [24]7.ai India has been GPTW Certified 6 years in a row. Important Notes: This is a walk-in interview only (no online option). Please carry your updated resume and a valid ID proof. Reference: [Recruiter's Name- Nikhil, Reference Code-120 & Phone number-8147672559 ] We look forward to meeting you in person! Best regards, Nikhil Talent Acquisition Team [24]7.ai SMS Version [24]7.ai Hiring: International Voice Role (up to 4.3 LPA). Walk-in Interview. Mon-Fri. Time: 9:30 AM-3 PM. Venue: https://maps.app.goo.gl/ENryWG8EVRpz11pB9 Bring your resume & ID proof. Reference: [Recruiter's Name- Nikhil, Reference Code-120 & Phone number-8147672559 ]

Posted 2 days ago

Apply

0 years

0 Lacs

Mumbai, Maharashtra, India

On-site

Linkedin logo

About NIIT: NIIT Limited is a leading Skills and Talent Development Corporation that is building a manpower pool for global industry requirements. With a strong focus on assuming leadership in the Digital Learning World and new career opportunities, NIIT Limited offers training and development solutions to individuals, enterprises, and institutions. Roles & Responsibilities: Calling & Follow-Up: Engage with potential NIIT learners to communicate NIIT’s mission of providing career advancement opportunities. Sales Lifecycle Management: Manage the entire sales closing lifecycle for assigned leads, including: Interest Creation: Generate interest in NIIT’s programs. Product Demonstration: Effectively demonstrate the benefits and features of NIIT's offerings. Sales Closing: Convert leads into customers by closing sales. Post-Sales Relationship Management: Maintain and nurture relationships with customers after the sale. Continuous Communication: Maintain consistent communication with leads through phone, email, chat, and social media during the pre and post-sales processes. Record Maintenance: Keep detailed records of all interactions and communications with leads and customers. Mandatory Skills: Sales Acumen: Demonstrated ability to understand and effectively engage in sales processes. Goal Orientation: Strong drive to achieve and exceed sales targets. Customer Focus: Excellent customer service skills with a strong emphasis on understanding and meeting customer needs. Communication & Influencing Skills: Ability to effectively communicate and engage with strangers, making persuasive arguments for NIIT’s offerings. Self-Motivation & Energy: High levels of self-motivation and energy to thrive in a dynamic work environment. High Integrity: Demonstrated honesty and strong ethical principles in all dealings. Additional Requirements: Ability to work in a fast-paced and target-driven environment. Excellent interpersonal skills and the ability to build strong relationships with customers. Strong organizational skills with attention to detail. Proficiency in using CRM software and other sales tools. Show more Show less

Posted 2 days ago

Apply

0 years

0 Lacs

Gurugram, Haryana, India

On-site

Linkedin logo

About NIIT: NIIT Limited is a leading Skills and Talent Development Corporation that is building a manpower pool for global industry requirements. With a strong focus on assuming leadership in the Digital Learning World and new career opportunities, NIIT Limited offers training and development solutions to individuals, enterprises, and institutions. Roles & Responsibilities: Calling & Follow-Up: Engage with potential NIIT learners to communicate NIIT’s mission of providing career advancement opportunities. Sales Lifecycle Management: Manage the entire sales closing lifecycle for assigned leads, including: Interest Creation: Generate interest in NIIT’s programs. Product Demonstration: Effectively demonstrate the benefits and features of NIIT's offerings. Sales Closing: Convert leads into customers by closing sales. Post-Sales Relationship Management: Maintain and nurture relationships with customers after the sale. Continuous Communication: Maintain consistent communication with leads through phone, email, chat, and social media during the pre and post-sales processes. Record Maintenance: Keep detailed records of all interactions and communications with leads and customers. Mandatory Skills: Sales Acumen: Demonstrated ability to understand and effectively engage in sales processes. Goal Orientation: Strong drive to achieve and exceed sales targets. Customer Focus: Excellent customer service skills with a strong emphasis on understanding and meeting customer needs. Communication & Influencing Skills: Ability to effectively communicate and engage with strangers, making persuasive arguments for NIIT’s offerings. Self-Motivation & Energy: High levels of self-motivation and energy to thrive in a dynamic work environment. High Integrity: Demonstrated honesty and strong ethical principles in all dealings. Additional Requirements: Ability to work in a fast-paced and target-driven environment. Excellent interpersonal skills and the ability to build strong relationships with customers. Strong organizational skills with attention to detail. Proficiency in using CRM software and other sales tools. Show more Show less

Posted 2 days ago

Apply

0.0 - 5.0 years

0 - 2 Lacs

Chennai

Work from Office

Naukri logo

SUMMARY Exciting Opportunity for Non-Technical Graduates to Start Their Career in a Leading Multinational Corporation Company Overview Our client is a multinational corporation headquartered in Ireland, specializing in consulting and processing services. Position Customer Support - Non-Voice Process Location Chennai Job Responsibilities Overseeing non-voice customer support operations Addressing customer inquiries through chat or email support (No Calling) Working in rotational shifts, primarily during the night Requirements Requirements: Graduates, except for BTECH/BE/BSC-IT/BCA/Computer Science/B.Com candidates Proficiency in spoken and written English with proper punctuation and grammar Possession of original hard copies of all semester marksheets and degree certificate Benefits Salary: upto 18700 CTC per month PF,ESI BOTH WAY CAB(Pickup and drop will be provided) Work From office

Posted 2 days ago

Apply

0.0 - 4.0 years

2 - 4 Lacs

Bengaluru

Work from Office

Naukri logo

Greeting from 247.ai, We were impressed with your profile and are pleased to invite you for a walk-in interview for the International Voice/Chat Process position. We believe your skills align well with what we're looking for in our dynamic team. Here are the key details for your walk-in interview: Time: 9:30 AM to 3:00 PM Venue: Prestige Tech Platina, 2, Marathahalli - Sarjapur Outer Ring Road, Kadubeesanahalli, Sarjapur, Bengaluru, Karnataka 560087 Google Maps Link: Click here About the Role: Position: International Voice and Non voice Customer Support Mode: Work from Office Shift: Night Rotational Shift Salary: starting from 2.7 LPA to 4 LPA Key Requirements & Responsibilities: Minimum Education: 12th pass. Key Skills: Excellent communication, adaptability, and basic computer skills. Handle inquiries and resolve issues from international clients via phone, email, and chat. Maintain professional and empathetic communication across different time zones and cultural contexts. Provide accurate product, service & policy information. Use CRM tools effectively. Fluent English communication (Voice/Chat) is essential. Join [24]7.ai, a leader in CX for over 24 years, known for delivering hyper-personalized experiences and fostering a supportive global workforce. [24]7.ai employs a 15,000 + strong global workforce across 18 locations and 11 countries. [24]7.ai India has been GPTW Certified 6 years in a row. Important Notes: This is a walk-in interview only (no online option). Please carry your updated resume and a valid ID proof. Reference: [Recruiter's Name- Prince, Reference Code- 139 & Phone number- 8147672961] We look forward to meeting you in person! Best regards, Prince Talent Acquisition Team [24]7.ai SMS Version [24]7.ai Hiring: International Voice Role (up to 4.3 LPA). Walk-in Interview. Mon-Fri. Time: 9:30 AM-3 PM. Venue: https://maps.app.goo.gl/ENryWG8EVRpz11pB9 Bring your resume & ID proof. Reference: [Recruiter's Name- Prince, Reference Code- 139 & Phone number- 8147672961] Role & responsibilities Preferred candidate profile

Posted 2 days ago

Apply

0 years

0 Lacs

Hyderabad, Telangana, India

On-site

Linkedin logo

Summary We are obsessed with delivering an amazing customer experience. As a Customer Support Tier 1 Representative, you are the first line of defense to educate, solve the problems of and delight our customers. This position requires technical acumen, customer focus and a personable, professional and collaborative style to solve a range of issues from product troubleshooting to billing. Preferred Qualifications Bachelor’s degree or higher in a relevant field preferred General understanding of internet technologies Understanding of Windows XP and OS 10 Experience using Salesforce.com a plus Demonstrated customer service skills to be able to solve customer service issues—both technical and account related Self-motivated, highly collaborative, creative, goal-oriented and team-centric Superior oral and written communication skills Ability to maintain composure in critical situations and communicate clearly with both internal and external customers Attention to detail, excellent organizational skills, superior time management skills Ability to work in a collegial fashion with peers in other organizational units Ability to work independently and problem solve in a rapidly changing and sometimes ambiguous environment Previous experience in a customer or technical support role a plus Provide exceptional support for our applications and associated services Answer phone calls, chat and emails to troubleshoot issues customers face when using our products, including account access, setting up templates, sending documents, billing, etc. Meet and exceed service level goals Utilize support tools and resources necessary to get the job done, including e- mail, chat, telephone and Salesforce Proactively identify improvements to the product, identify bugs and otherwise determine opportunities to enhance the customer experience. Show more Show less

Posted 2 days ago

Apply

0 years

0 Lacs

Chennai, Tamil Nadu, India

On-site

Linkedin logo

About Us We are on a mission to empower businesses to succeed in the mobile-first world by helping them create their own native mobile applications to increase engagement. Vajro is a cloud-based Mobile Commerce platform that lets e-commerce companies create mobile shopping apps for their stores. Our vision is to make it easy for businesses to create and deliver content for their mobile audience and for end users to consume that content and perform transactions on the go. How We Aim To Work Employee Success = Customer Satisfaction: As a core value, we believe that employee success leads to team results and increased customer satisfaction. While the balance is not always equal, we constantly strive to maintain a strong practice of being employee-centric while ensuring a great experience for all our customers as well. Building an A-Team = Sustainable Fast Growth: Having raised one of the highest Series A funding rounds, we’ve been growing our team at a steady pace while maintaining a very high standard of quality. We believe that growth happens sustainably when you build and develop a good talent base. The Opportunity As a Pre-Sales Consultant with Vajro, you will play a pivotal role in driving the success of our sales endeavors. Your primary responsibility will be to provide unparalleled product expertise, technical guidance, and support to potential clients after the sales process. This multifaceted role requires a deep understanding of customer needs, adept solution preparation, and effective collaboration with the sales team to bridge the gap between technical intricacies and non-technical stakeholders. Responsibilities Product Demonstrations & Customer Onboarding Confidently lead product walkthroughs for new customers, tailoring each session to suit the client’s business and goals. Ensure smooth and timely setup of the app with designs that align with client expectations. High-Quality App Design Delivery Deliver visually appealing and consistent mobile app designs with attention to user experience. Ensure precision in key design elements such as typography, icon placement, and navigation structure. Maintain a Library of Reusable Layouts Build and manage a repository of past app designs and layouts to accelerate delivery for future customers. Identify repeatable patterns and leverage them to improve efficiency. Live Chat Support Engagement Monitor and respond to incoming customer chats via tools like Intercom, ensuring timely and professional support. Foster trust and clarity in interactions to create a positive pre-sales experience. App Launch Coordination Take full ownership of the app publishing lifecycle, from internal coordination to submission on the Google Play and Apple App Stores. Proactively identify and resolve blockers to ensure timely launches. Customer Review Management Engage with satisfied customers post-launch to encourage and collect reviews. Qualifications Bachelor's degree in any field. Proven experience in Pre-Sales or a related customer-facing role. You can be a Perfect Match if you have the following: Fast learner and can pick up new technologies Clear, concise, and effective written and oral communication skills. Empathy towards customers and understanding their needs. A keen eye for aesthetics and design (for designing apps). Must be willing to work in the allocated shifts. Capable of working on a cross-functional team to solve business & tech problems. High Customer Focus and the right attitude that will help you thrive and adapt in a fast-paced, performance-driven environment. Proven time management skills in a dynamic sales/support environment. Why join Vajro? Our Culture : We are a 50-member team that loves to play just as hard as we work. Unlimited Leaves : Your paid time off has no limit. Our only ask is for you to take accountability for your work. Health Insurance : 1+5 family health insurance with up to 5L coverage. Additional floater plans are available for low rates. Ownership and Opportunities : Ample opportunities for all to be resourceful. Like any startup, we are looking for individuals who do not shy away from taking up ownership when it comes to Problem-solving. Globally Spread Team : You will have the opportunity to travel overseas and work for Vajro globally. Employee-Friendly Salary Structure : We have built a salary structure that will help you save on your taxes. Allowances for food, fuel, gym, HRA, etc., will make your life a whole lot easier when it comes to ITRs. Show more Show less

Posted 2 days ago

Apply

2.0 years

0 Lacs

Noida, Uttar Pradesh, India

Remote

Linkedin logo

Brevo is the leading and fast-growing Customer Relationship Management (CRM) suite designed to enable millions of organizations to connect with people using technology for their success. Our platform gives businesses a unified view of the entire customer journey, empowering them to grow with intuitive marketing and sales tools, including Marketing Automation, Email, SMS, WhatsApp, Chat, and much more. As a proud B Corp certified company, we are committed not only to performance but also to purpose—meeting high standards of social and environmental impact. Today, more than 500,000 businesses across 180 countries, including Louis Vuitton, Carrefour, eBay, and Michelin, trust Brevo’s reliable technology and 75+ integrations to deliver unparalleled customer experiences, reduce costs, and drive sales. Brevo reached €179M ARR in 2024 (35% growth year on year) and has close to 1,000 employees globally. As a Customer Experience Representative - German Speaker at Brevo, you’ll be the voice of our company for our German-speaking Enterprise clients. This role combines empathy, clear communication, and problem-solving skills with a strong interest in and willingness to dive deep into the technical aspects of our platform. You’ll guide customers through their journey, ensure their satisfaction, and collaborate across teams to improve their experience. As a Customer Experience Associate, you will: Be a trusted advisor to clients, providing exceptional support and building strong, lasting relationships Proactively anticipate and respond to client needs, helping resolve issues and exceed expectations Help clients become more autonomous by guiding them through technical topics like HTML basics, APIs, and plug-in integrations (don’t worry, we’ll support your learning too!) Collaborate closely with Customer Success, Product, and Tech teams to ensure seamless service Identify opportunities for process improvement and contribute to client retention and satisfaction Technical Support (with Growth Opportunity): Support clients with issues related to our platform, including login problems, integrations, or setup challenges Translate technical issues into clear, actionable steps for both clients and internal teams When needed, escalate complex issues to the appropriate teams, ensuring full context is provided Participate in troubleshooting alongside technical teams, applying a working knowledge of HTML, APIs, and common email configurations like DNS and DKIM (training provided) Keep an eye on key KPIs (e.g., CSAT, first response time) and help us raise the bar Growth & Development: Continuously develop your technical knowledge of the platform and tools we offer Build expertise in email marketing best practices, especially around email deliverability and related configurations Develop a strong understanding of DNS record management, email-friendly HTML, and API integrations to better support and empower clients We’re looking for someone with curiosity and a growth mindset — technical fluency can be learned, but customer passion is essential! What will contribute to your success: You are fluent in German, C1 and above, preferred and have an advanced proficiency in English 2+ years of experience in Customer Service or Technical Account Manager, preferably in a SaaS company Strong ability to understand, manage, follow, and drive customers’ needs and strategy Excellent presentation, written, and oral communication skills Aptitude to explain and understand technical topics easily Ability to resolve issues and collaborate with all departments Autonomy, curiosity, and investigation are key in this position Knowledge of technical troubleshooting and APIs is a plus Ability to speak other languages is a plus Benefits: A unique opportunity to join an international and collaborative startup environment in a hyper-growth context Hybrid working with 2 days of work from home The chance to grow your professional and technical skills, with actual room for career progression A modern office in a central location with free fruits and drinks, and a lot of fun activities Excellent referral program where employees can choose a gift item worth 1.5 lac, including a bike, flight tickets, and many more 1.4 times your day salary if you're working on any week off or holiday due to critical tasks or issues An umbrella of leaves and holidays Budget to support your workspace at home Medical insurance of INR 10 lakh is borne by the company An employee-friendly compensation structure that includes tax-saving optional components, where the employee can save extra tax Bi-annual global company offsite; inter-office trips Virtual Festival and Birthday celebrations, Team parties, and team-building outings Interview Process Round 1 - Vernacular Screening 30 mins (German) Round 2 - Written Assignment Round 3 - Technical round, 60 mins in German (Virtual) Round 4 - Technical round, 60 mins in English (In-Person) Final Round - HR round 30 mins Brevo puts diversity and inclusion at the heart of its values. We examine all applications with treatment based on equal skills and applying the principles of non-discrimination. Show more Show less

Posted 2 days ago

Apply

0 years

0 Lacs

Chennai, Tamil Nadu, India

On-site

Linkedin logo

Position Summary... You make sound judgments and promote a Associate / Candidates focused environment. You optimize execution and results. You inspire commitment through communication and influence. You demonstrate adaptability while thinking and acting strategically. You build and sustain internal and external relationships. Flexible to work in US hours shifts. What you'll do... About Team: The Walmart Contact Center specializes in providing best-in-class service to customers, stores, and associates via phone, chat, email. We are a metrics driven center dedicated to driving results where our associates thrive in this high-volume environment that handles over 10 million contacts per year. We Invest in You! At Walmart, we focus on the growth and development of our associates! We are a highly engaged team that prides itself on exceeding customer expectations, building relationships, career progression and providing individual and team recognition. We are looking for career minded, customer centric individuals who are experienced in providing best-in-class customer service. What you’ll do As a Customer Care Senior Resolution Coordinator, you will take a high volume of incoming calls, chats, and emails from customers, stores, and associates while navigating multiple systems to aid in answering questions and resolving issues. All Customer Care Coordinators must have the ability to communicate professionally in a conversational manner while utilizing all available resources to ensure customer satisfaction. To exceed our customers’ needs, our associates must be punctual, reliable, problem solve, act with integrity and be dedicated to making a difference. What you’ll bring 0 – 12 months of relevant customer service experience Excellent written and verbal communication skills Able to interact professionally with customers. Ability to manage multiple tasks simultaneously. Customer focused mindset with a high level of urgency; role model for delivering Extraordinary Customer Care In this role, you may be asked to switch between any support channel of phone, chat, and Email based on the business requirements. Review, analyze, and process critical customer queries with accuracy to provide customer satisfaction. Adhere to quality, compliance guidelines and SLA’s Must be willing to take continuous voice calls Must type a minimum of 25 WPM Proficient with Microsoft Office programs (Outlook, Word) Successful completion of mandatory training Should be flexible work in a 24/7 work environment with rotating weekly time off. Should be able to work in permanent night shifts or any assigned shifts on a rotational basis. Any graduation About Walmart Global Tech Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. That’s what we do at Walmart Global Tech. We’re a team of software engineers, data scientists, cybersecurity expert's and service professionals within the world’s leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered. We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail. Benefits : Benefits Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include a host of best-in-class benefits maternity and parental leave, PTO, health benefits, and much more. Equal Opportunity Employer: Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions – while being inclusive of all people. Belonging at Walmart We aim to create a culture where every associate feels valued for who they are, rooted in respect for the individual. Our goal is to foster a sense of belonging, to create opportunities for all our associates, customers and suppliers, and to be a Walmart for everyone. At Walmart, our vision is "everyone included." By fostering a workplace culture where everyone is—and feels— included, everyone wins. Approximately 90% of the U.S. population lives within 10 miles of a Walmart or Sam’s Club – our associates and customers reflect the makeup of all of America, as well as the 18 other countries where we operate. By making Walmart a welcoming place where all people feel like they belong, we’re able to engage associates, strengthen our business, improve our ability to serve customers, and support the communities where we operate. Belonging: We aim to create a culture where every associate feels valued for who they are, rooted in respect for the individual. Associates: We want to ensure our associates worldwide are seen for their unique contributions, supported in their daily work, and connected to co-workers. Walmart is the U.S.’ largest private employer. Our policies, practices, and programs promote fairness and the same treatment for all associates. Everyone in our workforce has the same access to opportunities for growth, development, and advancement. We transparently report on our workforce twice a year and we have associate resource groups to further engagement, networking, connection and a sense of community. Business & Customers: We provide an assortment of products and services that meet the unique needs of our customers and members while strengthening our connection to the communities we serve. We operate sensory friendly hours in all stores from 8 a.m. to 10 a.m. daily and offer Caroline's Carts - a specially designed shopping cart for children and adults with disabilities. Our focus every day is how we can best serve our customers with quality food and goods at everyday low prices, which are 10-25% lower than those of competitors. Communities: Walmart thrives when we take a shared value approach, complementing business with philanthropy to strengthen the communities where we operate and prioritize issues that are meaningful to our business and all customers. Walmart is one of the most charitable companies in the Fortune 500. Last year we gave away over 8% profits through a combination of in-kind and cash gifts totalling more than $1.7 billion. Minimum Qualifications... Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. Preferred Qualifications... Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications. basic computer processing/data entry software Primary Location... 3Rd Floor, B, Block, Tecci Park, 173, Old Mahabalipuram Road, Sholinganallur , India R-2200114 Show more Show less

Posted 2 days ago

Apply

0 years

0 Lacs

Noida, Uttar Pradesh, India

On-site

Linkedin logo

TELUS Digital is Hiring Freshers and Experienced candidates for Technical Support Executive (Voice/Non Voice) Walk In Details Walk in Date -21st June 2025, Saturday Walk-in Time - 11.00 AM- 4 PM IST Venue: TELUS DIGITAL, Tower-6 UG Floor, Candor TechSpace, Sector 135, Noida, Uttar Pradesh, 20130 Work Location: Sector 135, Noida Role & Responsibilities Works with customers on call or Chat (Back office) to identify service-related needs and offers the most appropriate solutions while providing world-class customer service. Diagnoses and resolves basic network and modem functionality issues, including landline troubleshooting. Walks customers through common phone hardware and software configurations to maximize service functionality. Provides solutions and resolution resources for customer repair problems. Interfaces with customers over the phone providing status updates and ensuring service has been restored. Schedules a technician dispatch for on-site service calls when necessary. Escalates appropriate technical issues to upper-level technical support when needed. Preferred Candidate Profile Need minimum 1 yr of experience in internet troubleshooting in BPO Industry. Ability to multitask in a Microsoft Windows environment and utilize multiple programs for troubleshooting Have worked on ISP, Internet & Wi-Fi Related, Router & Modem Connectivity Issues Educational Qualification :Any Graduate, Post Graduate can apply Freshers with Graduation can apply for voice role Freshers graduating in 2025 are eligible to apply Excellent communication in English. Comfortable working with 24*7 Environment Job Location - Sector 135 Noida (Work from Office) Perks and Benefits Salary: 3.2 LPA - 3.75 LPA Both side cab facilities (Upto 35 kms from office location) Medical Insurance Life Insurance Interview Process HR Round Online Assessment Operations Round Show more Show less

Posted 2 days ago

Apply

0.0 - 4.0 years

0 Lacs

Gurugram, Haryana, India

On-site

Linkedin logo

Job Title: International Sales Representative If you are interested in joining our team, please share your resume at pranshulkatariya@policybazaar.com or WhatsApp at 8527725881 Company: Policy Bazaar Insurance Brokers Pvt. Ltd. Location: Sector 44, Gurugram Employment Type: Full-time Salary range: ₹2.5 - ₹4LPA, depending on relevant experience. Job Description: Policy Bazaar is seeking enthusiastic and customer-focused individuals to join our team as Customer Service Executives. In this role, you will be responsible for managing customer inquiries and driving sales through various channels. This is a blended process position, offering a dynamic work environment where you can grow and develop your skills. Responsibilities: - Handle customer inquiries via phone, email, and chat. - Provide detailed information about our products and services. - Assist customers in making informed decisions about their insurance needs. - Maintain accurate records of customer interactions and transactions. - Resolve customer complaints in a professional and timely manner. - Collaborate with team members to improve customer satisfaction. Requirements: - Experience: 0-4 years in customer service or sales. - Excellent communication and interpersonal skills. - Ability to handle high-pressure situations and resolve conflicts effectively. - Basic computer skills and familiarity with CRM systems. - Strong problem-solving abilities and attention to detail. - High School Diploma and Bachelor's degree preferred. Working Conditions: - 6-day working week. We do not conduct virtual interviews. Show more Show less

Posted 2 days ago

Apply

0.0 - 4.0 years

0 Lacs

Gurugram, Haryana, India

On-site

Linkedin logo

Interested candidates contact me at 8527725881/ pranshulkatariya@policybazaar.com Location: Sector 44, Gurugram Employment Type: Full-time Salary range: ₹2.5 - ₹4LPA, depending on relevant experience. Job Description: Policy Bazaar is seeking enthusiastic and customer-focused individuals to join our team as Customer Service Executives. In this role, you will be responsible for managing customer inquiries and driving sales through various channels. This is a blended process position, offering a dynamic work environment where you can grow and develop your skills. Responsibilities: - Handle customer inquiries via phone, email, and chat. - Provide detailed information about our products and services. - Assist customers in making informed decisions about their insurance needs. - Maintain accurate records of customer interactions and transactions. - Resolve customer complaints in a professional and timely manner. - Collaborate with team members to improve customer satisfaction. Requirements: - Experience: 0-4 years in customer service or sales. - Excellent communication and interpersonal skills. - Ability to handle high-pressure situations and resolve conflicts effectively. - Basic computer skills and familiarity with CRM systems. - Strong problem-solving abilities and attention to detail. - High School Diploma and Bachelor's degree preferred. Working Conditions: - 6-day working week. We do not conduct virtual interviews. Policy Bazaar is an equal opportunity employer and welcomes candidates from all backgrounds to apply. Show more Show less

Posted 2 days ago

Apply

2.0 - 5.0 years

2 - 5 Lacs

Chennai

Work from Office

Naukri logo

Kindly find the below mentioned JD for your reference Job Description Position : Call centrer Language : English with any regional language Noted : Only Hotel Industry background experience can apply. Obtains customer information by answering telephone calls; interviewing customers; verifying information. Ability to determine eligibility by comparing customer information to requirements; Informs customers by explaining procedures; answering questions; providing information. Maintains and improves quality results by adhering to standards and guidelines; Self-motivated and ability to learn by studying new product descriptions; Accomplishes the target and organization mission by completing related results as needed; Collections towards the product purchased. Skills: Verbal communication Phone skills / Mail skills. Listening People skills Customer service Attention to detail Professionalism Multi-tasking Interested Kindly Drop my your Updated Resumes on mano.savery@sterlingholidays.com Fix an appointment before walkin Mano Savery : 9967564448 walkin Address: Sterling Holiday Resorts Limited, 236, 4th Floor, Purva Primus, Okkiyampettai, Old Mahabalipuram Road, Thoraipakkam, Chennai, Tamil Nadu 600097

Posted 2 days ago

Apply

3.0 years

0 Lacs

Hyderabad, Telangana, India

On-site

Linkedin logo

Description Come join the Personality team in Alexa. Alexa is the AI solution behind Amazon Echo and other Amazon products. You can help us invent the future. You will be at the forefront of AI innovation, shaping an assistant that fosters natural and productive interactions. You will have the opportunity to collaborate with brilliant minds in the fields of AI, ML, and LLM. Partnering with software engineers, applied scientists, designers, and quality assurance, you will work horizontally across Alexa. Join a team doing innovative work. Make a direct impact to customers, show measurable success, and build with the latest artificial intelligence systems. If You Are Holding Out For An Opportunity To Make a huge impact as an individual Be part of a team of smart and passionate professionals who will challenge you to grow every day Solve difficult challenges using your expertise in coding elegant and practical solutions Create applications at a massive scale used by millions of people Work with artificial intelligence systems to deliver real experiences And you are experienced with… Writing highly efficient, testable, quality code written with Java, C++, or C# (or another excellent OO language) Application scaling, resiliency, availability, and failover Researching implementations to find the best possible experience for a customer Taking ownership and doing whatever it takes to get the job done And you constantly look for opportunities to… Innovate, simplify, reduce waste, and increase efficiencies Use data to make decisions and validate assumptions Automate processes otherwise performed by humans Learn from others and help grow those around you then we would love to chat! About The Team The Alexa Personality and EQ team is focused on advancing Alexa's emotional intelligence and social interaction capabilities. Basic Qualifications 3+ years of non-internship professional software development experience 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience Experience programming with at least one software programming language Preferred Qualifications 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience Bachelor's degree in computer science or equivalent Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Company - Amazon Dev Center India - Hyderabad Job ID: A2856829 Show more Show less

Posted 2 days ago

Apply

1.0 - 3.0 years

0 Lacs

Hyderabad, Telangana, India

On-site

Linkedin logo

Job description: Job Description Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction ͏ Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner ͏ Deliver NoPerformance ParameterMeasure1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails ͏ ͏ Mandatory Skills: Windows Server Admin . Experience: 1-3 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

Posted 2 days ago

Apply

Exploring Chat Jobs in India

The chat job market in India is rapidly growing with the increasing demand for customer support services across various industries. Chat jobs offer flexibility, remote work opportunities, and a chance to engage with customers in real-time through chat platforms. If you are considering a career in chat jobs in India, here is a detailed guide to help you navigate through the job market.

Top Hiring Locations in India

  1. Bangalore
  2. Mumbai
  3. Delhi
  4. Hyderabad
  5. Pune

These cities are known for their booming tech industries and are actively hiring for chat roles in various companies.

Average Salary Range

The average salary range for chat professionals in India varies based on experience levels. Entry-level chat agents can expect to earn between INR 2-4 lakhs per annum, while experienced chat managers can earn upwards of INR 8-12 lakhs per annum.

Career Path

A career in chat jobs typically progresses from a Chat Support Executive to a Team Leader, followed by roles such as Chat Operations Manager or Chat Quality Analyst. With experience and expertise, professionals can advance to roles like Chat Operations Head or Customer Support Manager.

Related Skills

In addition to chat skills, professionals in this field are often expected to have skills such as customer service, problem-solving, multitasking, and proficiency in using chat platforms and CRM systems.

Interview Questions

  • What experience do you have with chat platforms? (basic)
  • How do you handle an angry or dissatisfied customer in a chat conversation? (medium)
  • Can you provide an example of a time when you had to multitask while managing multiple chat conversations simultaneously? (medium)
  • How do you ensure data security and confidentiality while handling chat interactions? (medium)
  • What strategies would you use to upsell or cross-sell products/services through chat? (advanced)
  • How do you stay updated with industry trends and best practices in chat support? (basic)
  • Describe a challenging chat scenario you faced and how you resolved it. (medium)
  • What metrics do you think are important to measure the success of a chat support team? (advanced)
  • How would you handle a technical issue raised by a customer in a chat conversation? (medium)
  • Can you explain the importance of tone and language in chat interactions? (basic)
  • How do you prioritize and manage your chat queue during peak hours? (medium)
  • What steps would you take to improve the efficiency of a chat support team? (advanced)
  • How do you ensure accuracy and quality in your chat responses? (medium)
  • Describe a time when you had to escalate a chat conversation to a senior team member. (medium)
  • What do you think are the key skills required to excel in a chat support role? (basic)
  • How do you handle confidential customer information shared during a chat conversation? (medium)
  • Can you provide an example of a successful chat interaction that led to a positive customer experience? (medium)
  • How do you handle long waiting times for customers in a chat queue? (medium)
  • What measures would you take to reduce response time in chat conversations? (advanced)
  • How do you adapt your communication style when interacting with customers from different cultural backgrounds in chat? (medium)
  • Describe a time when you had to de-escalate a tense situation in a chat conversation. (medium)
  • How do you ensure consistency in responses across multiple chat agents in a team? (advanced)
  • Can you explain the role of chat analytics in improving customer service? (advanced)
  • How do you handle technical issues or system errors during a chat conversation? (medium)

Closing Remark

As you prepare for chat job interviews in India, remember to showcase your communication skills, problem-solving abilities, and expertise in chat platforms. With the right skills and preparation, you can confidently apply for chat roles and excel in this dynamic and rewarding career field. Good luck!

cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Featured Companies