7828 Chat Jobs - Page 15

We are Looking for a dynamic candidate who is willing to solve the problem-oriented task in the logistic process and to take care of individual home delivery orders dispatched with documents in a proper manner. KEY DELIVERABLES / RESPONSIBILITIES: Finding a right courier partner & Generating the picklist & dockets through the system To Update Tracking Reports to customers To Resolve customer queries through the ticketing management system(Freshdesk). To handle escalation cases with courier partners to resolve them. To ask for credit notes for shipments lost from courier partners. To maintain inventory updates of each order. To help your teammate work related queries Handling incoming customer calls professionally and promptly. Initiating and coordinating return and refund requests. Managing live chat responses for timely customer support. Skills Required: Preferable Microsoft Advanced Excel Microsoft Word Microsoft PowerPoint Knowledge of current logistic software functions Experience with Any E-commerce platform functional process. Preferable Knowledge of Report Mechanism online tools.

Job Summary: We are looking for a proactive and student-friendly Chat Support Executive to manage and respond to queries from students, parents, and prospective applicants through our online chat platform. This role ensures smooth communication, timely resolution of doubts, and a professional experience for all users engaging with our institute online. Key Responsibilities: Handle incoming queries via website/live chat, WhatsApp, or other messaging platforms. Provide accurate information regarding courses, admissions, schedules, fees, faculty, and institute policies. Guide students through the admission or enrollment process when required. Address student/parent concerns promptly and escalate to relevant departments if needed. Maintain detailed records of conversations and follow-up as necessary. Coordinate with the academic and administrative teams to keep responses updated. Ensure a courteous, clear, and student-focused communication tone.

*Key Responsibilities:* 1. Provide technical support and troubleshooting assistance to customers using Marg Software. 2. Respond to customer inquiries via phone, email, or chat. 3. Resolve customer complaints and issues in a timely and professional manner. 4. Offer solutions and workarounds to customers facing software-related issues. 5. Document customer interactions and issues in a CRM system. 6. Collaborate with internal teams (development, sales) to resolve complex issues. 7. Stay updated on Marg Software features, updates, and best practices. *Requirements:* 1. Excellent communication and interpersonal skills. 2. Strong technical skills, preferably in ERP/accounting software. 3. Ability to work in a fast-paced environment and manage multiple customer interactions. 4. Good problem-solving and analytical skills. 5. Customer-centric approach with a positive attitude. 6. Ability to work independently and as part of a team. 7. Basic knowledge of Marg Software (or willingness to learn). *Soft Skills:* 1. Patience and empathy. 2. Active listening. 3. Clear and concise communication. 4. Time management

Call Ms.Tamana sharma at the given no. for more information & interview appointment..Free Placement, No Fee to be paid.. urgent hiring for customer Relationship executive profile for international BPO for Mohali,Chandigarh & Panchkula location.. Hiring on for both voice & chat process.. sitting profile, No sales for field work, only customer support. candidate must have good communication skills & basic knowledge of computer.. candidate will get full salary for training period as well.. Fresher experienced both required. male female both required.. for more information & interview appointment, Free free to Call Ms.Tamana sharma at the given no or apply to this job, we will call you back..

Job Title: Customer Support Executive (Telugu and Malayalam) About Us: We (ACUMEN GPS TRACK) are the leading brand in the field of vehicle tracking services, situated at New Delhi. We have been serving to our more than 50000+ esteem customers since last 6 years tirelessly while ensuring to deliver vehicle tracking services with 100% customer satisfaction, as a reward we have good rating & reviews by our customers across the platforms online & offline. We strongly follow this statement” Customer is the most important entity in our universe and we have existence because of our customers” Key Responsibilities: - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Provide excellent customer service in Telugu and Malayalam - Provide technical support for GPS devices and software, troubleshooting issues and offering effective solutions - Guide customers through installations, updates, and other technical processes - Escalate complex issues to higher-level support teams when necessary - Collaborate with internal teams to resolve customer issues and improve overall customer experience Requirements: - Fluency in Telugu and Malayalam -Proficiency in Hindi and English - Excellent communication and interpersonal skills - Ability to work in a fast-paced environment and prioritize multiple tasks - Strong problem-solving and analytical skills - Customer-centric mindset with a passion for delivering exceptional service How to Apply: If you're passionate about delivering exceptional customer service and have a knack for technical troubleshooting, we'd love to hear from you! Please send your resume to: hr@acumengpstrack.in or contact us at 9289820086. Join our team and be part of a company that's shaping the future of GPS technology!

Reach out to potential students through inbound and outbound calls emails,live ,chat Provide accurate ,up to date information about the institution programs , application requirements deadlines and financial aid opportunities.

Mailing Chatting Excel work Online form fillings Inbound process Freshers

Familiarising yourself with all products and services offered by our company. Procuring new clients through direct contact, word-of-mouth, and collaboration with the marketing department.Responsibilities: Sales II Customer Acquisition • Identify Prospects In The Assigned Area And Generate New Leads Via Cold Calling, Emails, Chat And Door-To-Door Visits • Arrange In-Person Meetings With Potential Customers To Persuade Them To Buy The Company’s Product Or Service And Meet Their Requirements • Follow-Up With Customers To Maintain Relationships And Encourage Repeat Business And Referrals

📢 Urgent Hiring: BPO (International Process) 📍 Location: Jaipur (Sitapura / Mansarovar/ Pratapnagar) 🏢 Mode: Work From Office 💼 Process: Chat / Voice 🕐 Shifts: Rotational (24×7) 📅 Working Days: 5.5 days/week 📞 Contact Now: 9530092844 💰 Salary Slabs: ₹25K, ₹27K, ₹30K, ₹32K, ₹34K, ₹38K and 41k CTC (💡 Depends on work experience & documents – verify before committing any figure.) 👩‍🎓 Eligibility: Graduates / Undergraduates Freshers & Experienced – All welcome! 🛠️ Skills Required: ✔️ Excellent communication (Verbal & Written) ✔️ Good grammar & tenses (No MTI) ✔️ Neutral accent / Light accent ✔️ Computer proficiency & average typing 🎓 Training: 30–45 days (Paid) 🎁 Perks & Benefits: 🚕 Both side cab 🏠 15 days accommodation 💸 ₹10,000 Relocation Bonus (For candidates from outside Rajasthan) 🌍 PAN India hiring – Join within 72 hrs! 📝 Interview Process: 1️⃣ HR Round – Telephonic 2️⃣ Ops Round – Video Call 📲 Apply Now & Start Your BPO Journey! Happy Hiring! 🎉

Familiarising yourself with all products and services offered by our company. Procuring new clients through direct contact, word-of-mouth, and collaboration with the marketing department.Responsibilities: Sales II Customer Acquisition • Identify Prospects In The Assigned Area And Generate New Leads Via Cold Calling, Emails, Chat And Door-To-Door Visits • Arrange In-Person Meetings With Potential Customers To Persuade Them To Buy The Company’s Product Or Service And Meet Their Requirements • Follow-Up With Customers To Maintain Relationships And Encourage Repeat Business And Referrals

Its a 100% non voice international process, Need Excellent English Speaking Skills. 24/7 shift with Saturday and Sunday fixed Weekoffs . Freshers can also apply. Graduation is mandatory.

Handle Customer Inquiries: Respond promptly and professionally to customer inquiries via phone, email, live chat, or in-person interactions. Problem Resolution: Identify customer issues and provide effective solutions, ensuring customer satisfaction and retention. Product/Service Knowledge: Maintain up-to-date knowledge of the company's products, services, policies, and procedures to provide accurate information. Order Management: Assist customers with placing, tracking, modifying, and canceling orders or services. Complaint Handling: Manage customer complaints with empathy and patience, aiming for a positive resolution in line with company guidelines. Documentation: Accurately record customer interactions, issues, and resolutions in the company’s customer management system. Follow-Up: Ensure timely follow-ups on customer requests and unresolved issues until a satisfactory resolution is achieved. Team Collaboration: Work closely with other departments such as sales, technical support, and logistics to address customer needs. Feedback Collection: Gather customer feedback and report recurring issues or improvement opportunities to management. Maintain Professionalism: Uphold a courteous, positive, and professional demeanor in all customer interactions, representing the brand effectively.

Gatisofttech is a five days working software company in Surat city. We are developing solutions in PHP Laravel, Asp.net, iOS and Android since 2002 Job Description Female Candidate has to give support from Office via, Telephone, Chat and Email. Male Candidate Job Role is different then in-house support. Please check other job post for more details. Primary Job Providing technical support to the clients via different modes i.e. telephonic, chat, Email etc. Majorly handle the software support calls from the clients. Handle software customer complaints and provide appropriate solutions & alternatives within the time limit. Take remote desktop using any desk and help to solve software queries. Good knowledge of Report Designing in Data report is an added advantage. Software training will be provided. Skills Basic knowledge of Computer Applications and software's Troubleshooting, software and Windows OS configuration. Candidate must be good with Gujarati, Hindi and English communication skills along with pleasing personality. Candidates with Software or IT background only apply. Job Types: Full-time, Regular / Permanent Job Location: Surat (Only local surat based candidate apply) Salary: ₹15,000.00 - ₹25,000.00 per month ( According to Experience) Schedule: Day shift *Speak with the employer* +91 9099980020

Key Responsibilities: Patient Communication & SupportRespond to patient inquiries via phone, email, chat, or in-person. Provide accurate information about skin treatments, services, pricing, and clinic policies. Address patient concerns, complaints, or feedback professionally and empathetically. Appointment Scheduling & ManagementBook, reschedule, and confirm patient appointments. Coordinate with dermatologists, aestheticians, and other staff to manage schedules. Send reminders (via call, SMS, or email) to reduce no-shows. Front Desk Operations, Greet patients warmly and check them in for appointments. Verify patient details, update medical records, and ensure data accuracy. Handle payments, insurance verifications (if applicable), and receipts. Sales & Service PromotionEducate patients about available treatments, skincare products, and special offers. Assist in upselling or cross-selling services when appropriate. Follow up with potential leads to convert inquiries into bookings. Administrative TasksMaintain patient confidentiality and comply with data protection regulations. Manage clinic inventory (brochures, forms, skincare samples). Assist in maintaining a clean and welcoming reception area. Feedback & Reputation ManagementCollect patient feedback and share insights with management for service improvement. Encourage satisfied patients to leave positive reviews online. Handle negative reviews or complaints with professionalism. Skills & Qualities Required:Excellent communication and interpersonal skills. Knowledge of skincare treatments and terminology (training may be provided). Patience, empathy, and problem-solving ability. Proficiency in appointment booking software (e.g., EHR systems). Multitasking and organizational skills.

Knowledge And Skills Required Communication Skills:  Excellent Communication Skills In English (Verbal And Written)  Respond To Customer Queries In A Timely And Accurate Way, Via Phone And Chat.  Resolving Customer Queries At The First Point Of Contact.  Adhere To Internal Policies To Ensure Compliance With Legal Parameters As Well As Company Policies And Procedures.  Recording And Updating Customer Information Via The Organization's Internal Systems. Customer Focus:  Excellent Customer Service Skills, Including Maintaining Focus On The Customer Issue In A Fast-Paced Environment  Ability To Empathize With And Prioritize Customer Needs  Demonstrates Conflict Resolution, Negotiation, And De-Escalation Skills  Demonstrates Ownership To Resolve Challenging Customer Issues, Escalating When Necessary  Ability To Determine Customer Needs And Provide Appropriate Solutions  Maintain Regular And Reliable Attendance, Including The Daily Schedule As Assigned  Flexible With The Working Schedule; May Be Expected To Work Weekends. Requirements :  Only Male Candidates Can Apply  Experience In International Voice Will Be Added Advantage.  Should Be Willing To Work In Night Shift.  No Target And No Work Pressure In Work.  Immediate Joining Will Be Given First Preference  No Work From Home

We are seeking a skilled and enthusiastic Customer Support Representative to join our team. As a Customer Support Representative, you will play a vital role in delivering exceptional customer service experiences to our Kannada speaking customers. Key Responsibilities - Handle customer inquiries and resolve issues via email, or chat English - Provide accurate and timely solutions to customer complaints and concerns - Utilize knowledge bases, FAQs, and other resources to resolve customer issues efficiently - Collaborate with internal teams to resolve complex customer issues - Meet and exceed performance targets, including first-call resolution and customer satisfaction - Participate in training and development programs to enhance skills and knowledge Requirements - Fluency in English languages (spoken and written) - 0-2 years of experience in customer support or a related field - High school diploma or equivalent required; degree preferred - Excellent communication, problem-solving, and analytical skills - Ability to work in a fast-paced environment and adapt to changing priorities - Familiarity with customer relationship management (CRM) software and technology

Responsibilities: Sales II Customer Acquisition • Identify Prospects In The Assigned Area And Generate New Leads Via Cold Calling, Emails, Chat And Door-To-Door Visits • Arrange In-Person Meetings With Potential Customers To Persuade Them To Buy The Company’s Product Or Service And Meet Their Requirements • Follow-Up With Customers To Maintain Relationships And Encourage Repeat Business And Referrals • Field Sales + Incentive Upto 6000 • Meet New Members Of Paytm

We are seeking Customer Service Representative for multiple process for Voice and Chat in Airoli Mumbai Must have Fluent in English verbal and Writeen Have at least 6 month experience in International BPO in customer support Must know Language: English, Punjabi Fresher can apply who have excellent comm skills fluent in English verbal and written Location Boundaries Airoli Antop Hill BARC Belapur East Belapur West Bhandup East Bhandup West Chandivali Chembur Chuna Bhati Dadar East Dharavi Dombivali East Dombivali West Ghansoli Ghatkopar East Ghatkopar West Ghodbunder Govandi JuiNagar Kalamboli Kalwa Kalyan East Kalyan West Kamothe Kanjur marg East Kanjur marg West Khargar Kopar Khairane Kopri Kurla East Kurla West Mankhurd Manpada Mansarovar Mira Road Mulund East Mulund West Mumbra Nahur Nerul East Nerul West Panvel Powai Rabale Sanpada East Sanpada West Seawood East Seawood West Sion Talavli Thakurli Thane East Thane West Trombay Turbhe Vashi Vikhroli East Vikhroli West VidyaVihar East VidyaVihar West Vitawa Wadala

TOP MNC at Gurgaon is hiring for International Voice Process_ 60 Active positions. SALARY: 34K Inhand + Both side cabs & Unlimited incentives Any Graduates or Undergraduates can apply Looking for candidates with excellent communication skills Minimum 1 year of customer support experience is mandatory. Job Location: Gurgaon, DLF Phase 3 CONTACT IMMEDIATELY Senior HR Manisha - 9541651940 ( Call & WhatsApp ur Resume) Email: manishadembi223@gmail.com NO CHARGES : TOUCH CONSULTANTS

Role & responsibilities Imagine yourself going to work with one thing on your mind: to provide the best customer experience to your clients. As you look at your tasks for the day, you should be able to drive the performance of teammates in order for them to continuously hit their goals. You must be able to coach and manage the teammates under your supervision and act as a bridge between your teammates and the other departments. Being a Team Leader, you will manage the day-to-day planning and operations of your team. This includes making sure that each of your Teammates delivers on their Service Level Agreement (SLA) and achieve their Key Performance Indicators (KPIs). As Team Leader, you are in charge of managing the team and making sure everyone adheres to their schedules. You must be organized and be able to handle responsibility. A critical part of the role is to be able to train and help in the development of your team, by conducting team huddles, coaching sessions, and recognizing weaknesses - so you can offer solutions to help them improve and grow. Through that, your team will be ab to deliver a superior customer experience - which is the main thrust of your department. You must be adept at creating reports of your teams performance and documenting feedback from your client. You must be able to effectively manage issues that mig arise (including HR related ones); not to mention, being creative in terms of thinking of solutions; and acting as the liaison between management and your team. So, do you have what it takes to be a Team Leader? Requirements: So, what are we looking for? We need someone who has the skills to call themselves a Leader. Someone with college or vocational school graduation as a qualification and has at least one (1) ye of relevant Team Leader experience managing at least 10+ teammates while working in a customer support role within an outsourcing or similar company. We need someone with excellent verbal and written communication skills along with above-average technical know-how. If you have previous experience working on the phone, email and live chat customer support roles, then that’s a plus in your favor. If you’re familiar with E-Commerce, Customer service, or any other tools; flexible and willing to work different shifts - we definitely want to talk to yo If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Preferred candidate profile Perks and benefits

At myKaarma, we’re not just leading the way in fixed ops solutions for the automotive industry—we’re redefining what’s possible for dealership service centers. Headquartered in Long Beach, California, and powered by a global team, our industry-leading SaaS platform combines communication, scheduling, and payment tools in one seamless solution that keeps dealerships and vehicle owners connected. With myKaarma, every service interaction flows effortlessly, bringing good karma to customers and service teams. Rooted in the principles of the Toyota Production System, we operate with precision, efficiency, and a relentless focus on continuous improvement to deliver a better experience for all. We’re looking for innovators, problem-solvers, and tech enthusiasts passionate about building solutions that people love to use. If you’re ready to make an impact in an industry ripe for change, join us at myKaarma and help shape the future of automotive service. Role Description: As a remote Support Specialist (Tier 1) at myKaarma , based in our Noida office, you will play a key role in the Product Department, helping to diagnose and resolve customer concerns efficiently and empathetically. This role supports our USA-based clients , night shift availability is required . You’ll collaborate closely with our product, engineering, and customer success teams to ensure exceptional customer satisfaction. This is a great opportunity to work with a talented global team and deepen your expertise in the automotive and SaaS space. Key Responsibilities: Customer Advocacy: Be the voice of the customer within myKaarma, providing actionable feedback to improve product and service quality. Client Support: Deliver timely, professional, and effective support to U.S. dealerships via phone, email, and chat — always with a customer-first mindset. Issue Diagnosis: Troubleshoot technical issues, identify root causes, and drive resolutions or escalate as needed. Documentation: Maintain accurate records of all customer interactions and solutions in our CRM system to build and sustain a valuable knowledge base. Collaboration: Partner with Product and Engineering teams to escalate bugs, recommend improvements, and track resolution progress. Knowledge Sharing: Educate customers on product features, best practices, and updates to help them maximize value. Process Improvement: Spot trends in support issues and contribute ideas for improving workflows, tools, and efficiency. Required Skills and Qualifications: Experience: 1+ years in a technical support, helpdesk, or customer support role, ideally in a SaaS or B2B setting. Customer Service Excellence: Empathetic, patient, and solutions-oriented with a proven ability to deliver outstanding customer experiences. Technical Aptitude: Comfortable with SaaS platforms and basic troubleshooting; familiarity with APIs or integrations is a plus. English Proficiency: Strong verbal and written communication skills in English are essential for supporting U.S.-based customers. Problem-Solving: A proactive, analytical thinker who enjoys resolving complex challenges. Tool Proficiency: Experience with CRM/ticketing tools such as Zendesk, Salesforce, or similar platforms. Adaptability: Ability to thrive in a dynamic, fast-paced environment and manage multiple priorities. Shift Flexibility: Willingness and availability to work night shifts to align with U.S. business hours. ( Shifts 6:30 pm- 2:30 am ) We value diverse experiences and backgrounds, so we encourage you to apply if you meet some but not all of the listed qualifications. Total Rewards at myKaarma At myKaarma, we offer a comprehensive Total Rewards package that extends beyond the base salary. Our commitment to competitive compensation includes bonuses and benefits that support both personal and professional well-being: Flexible Work Environment : We embrace a high-performance, flexible structure that values freedom and responsibility. Our “Highly Aligned, Loosely Coupled” model empowers teams to innovate and continuously improve using data-driven insights. Health and telework stipends Time Off: Generous vacation time to recharge and balance life outside work. The starting salary depending on experience and qualifications, reflecting our dedication to competitive industry compensation. Additional details about our Total Rewards package will be shared during recruitment. Our Commitment to Inclusion At myKaarma, diverse perspectives drive innovation and success. We are committed to creating a safe, welcoming, and inclusive workplace where every employee feels valued, empowered, and can do meaningful work. Our mission to deliver exceptional solutions to our clients is strengthened by the unique contributions and perspectives of our team members from all backgrounds. As an equal opportunity employer, myKaarma prohibits any form of unlawful discrimination or harassment based on race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability, age, veteran status, or any other status protected by applicable laws in the regions where we operate. We adhere to all EEOC regulations and actively promote an environment that celebrates and supports diversity, equity, and inclusion for all. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done, which will ensure an equal employment opportunity without imposing undue hardship on myKaarma. Please let us know if you require reasonable accommodations during the application or interview process by filling out this form . myKaarma participates in the E-Verify Program . Show more Show less

Selectsys is Hiring for Fresher Graduates! Job Title : Process Associate Business Function: US Insurance (Property & Casualty Insurance) Sub-Function: Professional Services Employment Type: Full Time, Permanent Location: Hyderabad Desired Candidate Profile: Freshers with any Graduate / Post Graduate Qualified Male Candidates are Preferred Age not exceed 28 Years Gross Salary Provided Per Annum: Salary Rs. 1,80,000/- + Variables Salary Per month: 15,000/- + Variables Additional Variables Per month: 3,500/- to 5,500/- Perks and Benefits: Monthly PF, ESIC, Incentives, Travel/Cab Drop, Night shift* allowances Working Days: 5 in a week Preferred candidate profile 1. Good Communication Skills. 2. Typing speed should be 25 words per minute. 3. Should be flexible to work at any shift (Day or Night shifts). 4. Current requirement is for Male candidates Job over View Process Associates are responsible for processing work in insurance applications, claims, renewals, and other related documents. They work to ensure accuracy and compliance with industry standards and company policies. This position requires a combination of administrative skills, attention to detail, and customer service orientation, offering various opportunities for career growth and specialization within the field. Core Responsibilities Review and process new insurance applications, verifying the accuracy of the information provided and ensuring all necessary documentation is complete. Handle policy renewals, updates, and cancellations, ensuring all changes are accurately reflected in the system. Accurately enter and maintain data in insurance databases and systems, ensuring records are up-to date and accurate. Assist in the processing of insurance claims by gathering necessary information, entering data into the system, and coordinating with adjusters and other relevant parties. Minimum Skills and Competencies Bachelors Degree Must possess effective verbal and written communication skills. Willing to work in Night/Rotational shifts. About Us: Selectsys America Inc is a global outsourcing solutions provider. We help scale up your enterprise and significantly reduce your IT and operational costs while maintaining a high level of customer service. Our focus is to be the premier outsourcing solutions provider by being the most efficient, cost-effective, state of the art operation. Contact HR: 7674819795 (call/text/whatsapp)

About 100x Hospitality At 100x Hospitality, we create unforgettable live event experiences—and exceptional customer support is central to making that magic happen. Whether it's through thoughtful communication, seamless problem-solving, or behind-the-scenes coordination, we aim to make every customer interaction smooth, positive, and on-brand. We care deeply about creativity, quality, and sustainability, and we're looking for someone who brings those values into every conversation. We're a small team doing big things—launching events, building merch lines, and delivering 100x experiences across the board. You'll have the freedom to bring ideas, solve real problems, and shape how we support our fast-growing community. If you're passionate about service, operations, and leaving people better than you found them, we'd love to meet you. The Role We're on the hunt for a friendly, resourceful, and detail-obsessed Guest Services Specialist to help us deliver world-class service to our guests, customers, and event attendees. You'll be on the front lines—handling inquiries, solving issues, and making sure our community feels heard, supported, and wowed. You'll lead guest support across all channels, drive service excellence before, during, and after live events, and play a critical role in how we scale and delight our audience. You'll also lead our guest services team—mentoring staff, refining processes, and ensuring every interaction reflects the 100x Hospitality standard. What You'll Be Doing Lead day-to-day guest support across email, chat, and social platforms—resolving inquiries and escalations with empathy and efficiency. Manage and mentor freelance, temporary, and on-site support teams—ensuring consistent communication, training, and coverage across all events. Coordinate with internal teams (events, ops, logistics) to proactively resolve guest issues, track trends, and improve the overall experience. Act as the go-to for escalated cases, interpreting company policies, making judgment calls, and collaborating with senior stakeholders when needed. Own the creation and upkeep of support materials, including FAQs, macros, training docs, chatbot flows, SOPs, and the Guest Services Ops Manual. Oversee operational prep for events—from signage and concierge dashboard monitoring to supplies, BEO submissions, and welcome guide content. Monitor guest sentiment across channels, flag recurring issues, and suggest improvements to streamline processes and elevate service quality. Participate in planning meetings and post-event recaps, bringing the guest perspective to the table and identifying areas for future enhancement. QA support channels before and during each event—chatbot testing, live chat agent monitoring, and social media responses included. Facilitate and process high-touch requests like refund/name transfers, custom packages, or promo winners via Asana and other tools. Train and support new hires—freelancers, temps, and concierge staff—through onboarding and ongoing feedback on guest comms. What We're Looking For 3+ years in a customer-facing role (customer support, guest services, or client success ideally in events or live experiences.) Fluent written and verbal English —you're clear, friendly, and confident in your communication. Hands-on experience with Zendesk, Slack, and Asana (non-negotiable). Ability to manage multiple conversations and tasks at once—staying cool and organized under pressure. A natural problem solver who can handle ambiguity and find win-win solutions. You're emotionally intelligent, self-motivated, and bring a proactive attitude to work each day. Comfortable working across time zones and collaborating remotely. Event experience or touring highly preferred Bonus Points If You Have Experience supporting a product or event-based business Familiarity with Shopify, Airtable, or other tools used in logistics/merch/customer ops An eye for improving workflows or help center content Job Details Competitive annual salary (adjusted for experience and location) Learning opportunities Working in a great culture Show more Show less

About OrbitShift OrbitShift is an AI-led SaaS Product transforming enterprise consultative technology sales. With a top-notch team of leaders from Amazon, McKinsey, IIT, Stanford, we’ve raised $8.5M from marquee investors like PeakXV (Sequoia Surge) & Stellaris Venture Partners. We’re currently expanding our teams across India & USA. About the role We’re looking for a rockstar ML Engineer looking to join a dynamic, fast-paced environment, work closely with cross-functional teams, and hands-on experience in Generative AI and a proven track record of building and deploying scalable Generative AI products. Responsibilities Craft smart, scalable NLP solutions using cutting-edge Gen AI techniques Lead full-cycle ML projects—from problem definition to live deployment Dive deep into LLMs (like Mixtral, Llama etc.) and fine-tune them for business applications Build advanced AI agents (information extraction, summarization, chat interfaces) Work hand-in-hand with product managers, designers, and engineers to turn ideas into magical AI features Bring MLOps best practices to life - ensuring performance, monitoring, and retraining are all seamless Continuously experiment, learn, and improve - because that’s what great AI teams do Requirements Bachelor’s degree in Computer Science, Engineering, IT, or a related field. 4+ years of relevant ML experience with strong exposure to Gen AI Hands-on experience with HuggingFace, Langchain, OpenAI, or similar ecosystems Proven experience with Retrieval Augmented Generation (RAG) and LLM fine-tuning Solid foundation in NLP, deep learning (Transformers, embeddings etc.) Proficient with one of the programming languages like Python, Js etc. Experience with Agent building frameworks like Crew, Autogen or Lang Graph would be a plus Cloud deployment experience (AWS, Azure, or GCP) Strong communicator—able to explain complex tech in simple terms Why choose OrbitShift We’re a lean team with a flat hierarchy Now is the best time to join as we’ve already cracked the code on a product that customers love, but are early-stage enough offering unparalleled learning opportunities High ownership & transparency Fast-tracked growth and career progression You get to build for and sell to an international enterprise customer base Hybrid work setup & flexible work hours Competitive salary & equity Health Insurance for employees & their families Professional Development allowance for online courses *OrbitShift is an equal-opportunity employer. Candidates will not be discriminated against based on race, ethnicity, color, religion, caste, sex, gender identity, sexual orientation, national origin, veteran, or disability status. Show more Show less