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2.0 years

0 Lacs

India

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As a Lead Generation Specialist , you will be responsible for identifying, qualifying, and nurturing potential customers for our SaaS offerings. You will play a crucial role in scaling our customer acquisition engine by generating high-quality leads through research, outbound communication, and digital strategies. This is a highly collaborative role working closely with marketing, sales, and product teams. Key Responsibilities: Conduct market research to identify and segment potential customers based on industry, geography, and business needs. Use tools like LinkedIn, Apollo.ai, ZoomInfo, Lusha, and others to build prospect lists. Launch and manage outbound email, LinkedIn, and cold call campaigns to generate interest and set qualified appointments. Maintain and update CRM (e.g., HubSpot, Salesforce) with accurate lead data and activity logs. Collaborate with the marketing team to optimize messaging, personas, and campaign effectiveness. Monitor lead quality, response rates, and pipeline performance to continuously improve lead generation efforts. Qualify inbound leads via email, chat, and phone to ensure fit before passing to the sales team. A/B test messaging and subject lines to improve open and conversion rates. Requirements: 2+ years of experience in B2B SaaS lead generation or sales development roles. Proven track record of achieving or exceeding lead generation targets. Proficiency with CRM tools, sales engagement platforms, and lead generation databases. Excellent written and verbal communication skills. Strong research and analytical skills with attention to detail. Self-starter with the ability to work independently and in a fast-paced environment. Preferred Qualifications: Experience in SaaS, tech, or startup environments. Familiarity with ICP (Ideal Customer Profile) development and persona-based outreach. Basic understanding of SEO, content marketing, or digital ads as it relates to lead gen. Company Description At Mergekart, we’re redefining how modern sellers scale their online business. We are a multichannel e-commerce enabler built to simplify how you list, sync, and manage products across platforms like eBay, Shopify, Amazon, Walmart, and more — all from a single dashboard. Whether you're an individual creator or a growing brand, we eliminate the chaos of scattered operations with streamlined tools for: · Bulk listing automation · Inventory synchronization · Order management · Custom storefront setup · Real-time insights & data intelligence · Backed by a team that understands both the technology and the hustle behind e-commerce, we’re here to help you sell smarter, faster, and everywhere. From listing to logistics — we handle the tech, so you can focus on growth. Let’s merge your business with success. Show more Show less

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0.0 years

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Delhi, Delhi

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Hello Candidate, Hope you're doing well! We have an exciting opening for the Field Sales Executive role at Miror , offering strong growth potential and a dynamic work environment. If you're interested or know someone who might be, feel free to reach out at 9632446027 or indrani@miror.in . Looking forward to connecting! About Miror Miror is India’s leading FemTech platform transforming how women experience peri-menopause and menopause. In just a year, we’ve built India’s largest menopause-focused WhatsApp community, partnered with the National Health Mission and the Indian Menopause Society, and launched category-defining nutraceutical products and digital health services. Our app blends science and technology—offering personalized care pathways, symptom tracking, diagnostic links, games, AI-powered chat, expert consultations, and more. We're proud recipients of the Innovation in Menopause Care award at the Global Women’s Health Innovation Conference 2024 and are rapidly scaling toward our $1B+ vision. Learn more: miror.in Job Description: Field Sales Executive Locations: Delhi, Noida, Ghaziabad, Gurgaon Openings : 4 Experience Required: · Minimum 6 months in relevant industry (FemTech, Healthcare, Wellness, or FMCG preferred) Key Responsibilities:- · Conduct direct field sales and product demos to potential customers.- Visit clinics, pharmacies, wellness centres, and residential areas as per assigned territory · Achieve monthly sales targets and growth KPIs. · Build and maintain strong customer relationships. · Collect market intelligence and customer feedback to improve sales strategies · Submit daily/weekly reports to the Sales Manager · Ensure proper product placement and branding visibility. Requirements · Minimum 6 months of field sales experience in relevant industries (FemTech, HealthTech, Wellness, Pharma, or FMCG) · Excellent communication and interpersonal skills. · Self-motivated and target-driven.- Must own a personal two-wheeler with a valid driving license.- Comfortable with daily field visits and travel across assigned locations · Basic understanding of digital tools like WhatsApp, Excel, or CRM apps is a plus. Perks & Benefits · Competitive salary + incentives · Fuel allowance · Performance-based growth opportunities · Training and product knowledge support To Apply: Email your updated CV to indrani@miror.in or WhatsApp / call me on - 9632446027: "Application for Field Sales Executive - [Location]" Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Commuter assistance Health insurance Leave encashment Life insurance Provident Fund Schedule: Day shift Morning shift Supplemental Pay: Commission pay Performance bonus Quarterly bonus Yearly bonus Language: Hindi (Preferred) Work Location: In person

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0.0 - 1.0 years

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Madhapur, Hyderabad, Telangana

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Customer Support Executive(non-voice) Job description Responsibilities You will use email and chat applications to give clients quick answers to their queries. Identify customer needs and help customers use specific features Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users) Collaborate with other team members and departments to ensure customer satisfaction Ask customers targeted questions to quickly understand the root of the problem Address and resolve customer complaints or concerns in a professional and timely manner Update our internal databases with information about technical issues and useful discussions with customers Stay updated on product knowledge and company policies to provide accurate and up-to-date information to customers. Monitor customer complaints on social media and reach out to provide assistance Share feature requests and effective workarounds with team members Inform customers about new features and functionalities Follow up with customers to ensure their technical issues are resolved Gather customer feedback and share it with our Product, Sales, and Marketing teams Prioritize and manage several open issues at one time Maintain jovial relationships with clients Requirements At least 1-3 years of chat or social media customer support, escalation, or retention experience in B2B, B2C process The strong customer-centric thought process Excellent verbal and written communication skills in English. Good probing skills Ability to multitask and prioritize tasks effectively in a fast-paced environment Patience when handling tough cases Be a fast learner, understand our product in and out Flexible to work in rotational shifts and week offs Open to taking additional responsibilities Job Type: Full-time Job Type: Full-time Pay: ₹8,000.00 - ₹20,000.00 per month Benefits: Health insurance Paid sick time Paid time off Schedule: Day shift Night shift Rotational shift Ability to commute/relocate: Madhapur, Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Preferred) Application Question(s): Are you currently based out in Hyderabad? Education: Higher Secondary(12th Pass) (Preferred) Experience: total work: 1 year (Preferred) Customer support: 1 year (Preferred) Shift availability: Day Shift (Required) Night Shift (Required) Work Location: In person

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Pune, Maharashtra, India

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Job description: Job Description Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction ͏ Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner ͏ Deliver NoPerformance ParameterMeasure1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails ͏ ͏ Mandatory Skills: Software Distribution & Patch management . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

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3.0 - 5.0 years

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Hyderabad, Telangana, India

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Job description: Job Description Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction ͏ Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner ͏ Deliver NoPerformance ParameterMeasure1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails ͏ ͏ Mandatory Skills: Windows Server Admin . Experience: 3-5 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

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Vadodara, Gujarat, India

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Hi, I hope you are doing well. Please find below the job description for the Solar Sales Representative position at H&M Virtual Services Pvt. Ltd. Location: Vadodara, Gujarat | On-site Role Shift Timing: 04:30 AM – 01:30 PM IST (Early Morning Shift) Full-time | 6 Days a Week Salary: Competitive + Incentives + Growth Opportunities About Us H&M Virtual Services Pvt Ltd. is one of the leading offshore service providers for Australia’s booming solar industry. Based in Vadodara, Gujarat, we support Australian solar retailers by offering expert-backed telesales and backend services. With a passionate team and a performance-driven culture, we're now expanding our international sales division! Why Join Us? Work with a Global Market – Gain international exposure by working with leading solar companies in Australia. Incentives & Bonuses – High-performing individuals enjoy performance-based incentives and monthly bonuses. Fast-Track Career Growth – Regular training, mentorship, and clear pathways to promotions. Vibrant Work Culture – Fun Fridays, team outings, birthday celebrations, engagement activities & more! Learning & Development – Access to regular Learning Hours, workshops & sales training sessions. Make a Difference – Be part of a green revolution, helping people switch to renewable energy. About the Role As a Solar Sales Representative , your core mission is to drive sales for Australian solar retailers by closing deals over the phone, building trust, and offering value-driven solutions to customers. Job Role ~ Respond promptly to incoming leads via phone, email, live chat, social media & other platforms ~ Conduct phone and Zoom consultations with prospective customers ~ Provide customized solar quotations and follow up consistently ~ Close sales while ensuring a high level of customer satisfaction ~ Track leads and maintain detailed records using our CRM ~ Coordinate with the admin team for accurate paperwork and order updates ~ Educate customers about solar benefits, financial savings, and government rebates ~ Encourage referrals, collect feedback, and nurture long-term relationships ~ Stay updated on competitor products, pricing & market trends ~ Submit daily activity and sales reports before shift end ~ Attend regular team meetings and sales huddles What We’re Looking For Fluent in English with excellent communication & persuasion skills Sales experience preferred (solar sales or international telesales is a plus) Strong negotiation and interpersonal skills Self-motivated, target-driven, and team-oriented Ability to work in early morning shifts (3:30 AM to 12:30 PM IST) Comfortable with using CRMs, online tools, Zoom, etc. Perks & Benefits Fixed Salary + Lucrative Incentives Sales Training & Onboarding Support Employee Recognition & Rewards Modern Workspace & Friendly Environment Ongoing Skill Development Opportunities Leadership Pathways for Top Performers Be part of a company where your voice is heard, your efforts are rewarded, and your career takes off. If you're passionate about sales and want to make a global impact in the green energy sector, this is the right opportunity for you! Show more Show less

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Delhi, India

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Role- Avaya Contact Center specialist Skill set - Network Avaya Voice Experience-5-8 Location - Delhi Desired Competencies (Technical/Behavioral Competency) Must-Have • Experience on Avaya Interaction Center 7.2 • Experience on administration and troubleshooting of IC chat and Voice integrations. • Experience in installation and configuration of Avaya/ Verint WFO 12 • Extensive experience in maintaining and troubleshooting Verint Work Force Management application. • Experience in administering and troubleshooting issues with Customer Feedback and WFM Forecasting & Scheduling. • Should have Experience in administering and maintaining Avaya Contact recorder V12 • Experience on AES 6.3 integration and maintenance • Experience on troubleshooting CTI issues with contact center applications Good-to-Have • Exposure Avaya Communications Manager and CMS • Windows and Unix administration • Modular messaging • ITIL certification • Certification SN Responsibility of / Expectations from the Role 1 • End to end technical support for IC and WFO services 2 • Documentation – Support Procedure, Inventory 3 • Vendor Coordination with Telecoms Service provider & OEM 4 • Involvement into all voice infrastructure day to day issues Show more Show less

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0.0 years

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Bengaluru, Karnataka

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Location Bangalore, Karnataka, 560100 Category Engineering / Information Technology Job Type Full time Job Id 1186266 No Windows, AD and VMware Administrator This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office. Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. Job Description: Job Description HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today’s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what’s next for you What you’ll do: Extensive troubleshooting and problem-solving for Windows OS, Windows Cluster, Performance issue, RDP issue and Hyper-V. Windows - Server 2016 till 2025 installation, configuration, and end to end support for OS related issues. Dump file analysis. Patching - Good Experience required in Windows patching. Tools - various MS tools like, Perfmon, procmon and netmon. Scripting – PowerShell scripting Troubleshooting related to Active Directory. Working with Microsoft Identity technologies including Active Directory, Windows File Services, and Group Policies. Administering Active Directory (AD) and GPOs. Monitor and resolve issues related to Active Directory replication, SYSVOL consistency, and DFSR (Distributed File System Replication). Expert knowledge of AD, ADFS, PKI in Windows Server 2012 to 2025 Expert knowledge of DNS, DHCP, WINS, DFSN, in all versions of Windows server. Expert knowledge on Vulnerability mitigation of AD and Windows server. Expert knowledge on windows time to ensure accurate and synchronized Windows Time Service (W32Time) configuration across all domain controllers. Extensive experience with infrastructure and server theories, principles and concepts; application infrastructure and standards; networking fundamentals; Windows; Physical Server architecture; Virtualization Technologies (e.g. VMware, Hyper V) and LAN/WAN/Firewall/VPN network technologies. Develops, documents, and enforces the standards, security procedures, and controls for access to ensure integrity of the Windows Systems, Active Directory, and related systems. Server virtualization technologies, preferably VMware and/or Microsoft technologies Azure IAAS, AD DS, Azure Active Directory Premium. Certifications: MCSA/MCSE/MCTS/MCITP/MTA/AZ-800/801 Desired. Admin, Operate and Manage HPE Synergy, C7000, Proliant, Virtual Connect. ESXi and vCenter upgrades and Command line Interface. vCenter management. vSphere Performance Monitoring, Performance Chart, and esxtop. vSphere Storage and Networking. Certification on the latest tracks of VMware VCP is an added advantage. What you need to bring: Strong communications skills – Excellent spoken and written English communication. Effective, polished interaction with customer to gather information quickly; explain customer responsibilities in resolving issue; communicate next steps and status; and inspire confidence. The successful Support Engineer has the drive and intellectual horsepower to resolve difficult customer issues; directly supports customers through telephone, email, and chat services as applicable. Demonstrable troubleshooting skills. Cross-team collaboration. Certification on the latest tracks of VMware VCP is an added advantage. Candidates with Compute knowledge as an addon skill will be preferred. Additional Skills: Accountability, Accountability, Action Planning, Active Learning (Inactive), Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Solutions, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 5 more} What We Can Offer You: Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing. Personal & Professional Development We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division. Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. Let's Stay Connected: Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE. Job: Services Job Level: Specialist HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity. Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities. HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

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0.0 years

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Gurugram, Haryana

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CLIENT SERVICES/CUSTOMER SUPPORT ANALYST (US SHIFT) Gurgaon, India Sales 317204 Job Description About The Role: Grade Level (for internal use): 07 The Customer Care Team is responsible for participating in all aspects of receiving, evaluating, and resolving S&P Global Market Intelligence’s customer service issues in a timely fashion. Team members focus on providing a first-class service that contributes to measurable increase in customer satisfaction and enhanced business value to S&P Global. The successful candidate will be responsible for ensuring that all contact with customers leaves them with a positive view of our activities would include: Resolution of customer support queries (email, phone, live chat, Salesforce cases) as it pertains to technical, functionality and market/data issues within agreed SLAs User management and customer on-boarding Permissioning of data and corresponding (billing) administration, ensuring compliance procedures are met Answering queries about permissioning from colleagues and Third-Party data providers Develop specialist status, thorough expertise, in an assigned product area. Become a “go-to” person for that product to support customers and internal staff queries Act as the point person on product operational changes through scheduled product meetings Provide weekly product, support and project-based status updates at departmental meetings Assist with the creation and maintenance of Customer Care Team's processes and documentation to ensure efficient running of the team Identifying and escalating calls as needed to the appropriate level 2 support units Continually innovate and fine tune the service desk system and reports to maximize its efficiency Formulate and help implement effective business workflows and processes for internal S&P Global Market Intelligence departments using Salesforce as required Required Skills/Characteristics Strong English language verbal and written communication skills (Preferably with secondary language capability: French, German, Spanish) Excellent organizational skills with the ability to integrate into a fast-paced environment with great attention to detail Ability to learn quickly and multitask Strong MS Excel skills Effective analytical and troubleshooting skills Flexible and reliable, able to adapt to changing situations. Team player, able to spot where help is required and can deliver help, coaching and training to other team members globally. Ability to use own initiative to solve problems: ability to turn quality work around in quick timescales and can discern the need for urgency from unnecessary rush. Customer-facing phone experience Preferable Skills/Characteristics Work experience, either directly with the public or on a dedicated support desk Experience of financial services technology and/or market data experience Interest in financial markets Experience with a call management system and Salesforce tool Flexible and able to work on weekends as part of work week and during public holidays as necessary. Fresh graduates are encourage to apply About S&P Global Market Intelligence At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction. For more information, visit www.spglobal.com/marketintelligence. What’s In It For You? Our Purpose: Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world. Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress. Our People: We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global. Our benefits include: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference. For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. Recruitment Fraud Alert: If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here. - Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf - 20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP203 - Entry Professional (EEO Job Group) Job ID: 317204 Posted On: 2025-06-19 Location: Gurgaon, Haryana, India

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0.0 years

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Gurugram, Haryana

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About the Role: Grade Level (for internal use): 07 The Customer Care Team is responsible for participating in all aspects of receiving, evaluating, and resolving S&P Global Market Intelligence’s customer service issues in a timely fashion. Team members focus on providing a first-class service that contributes to measurable increase in customer satisfaction and enhanced business value to S&P Global. The successful candidate will be responsible for ensuring that all contact with customers leaves them with a positive view of our activities would include: Resolution of customer support queries (email, phone, live chat, Salesforce cases) as it pertains to technical, functionality and market/data issues within agreed SLAs User management and customer on-boarding Permissioning of data and corresponding (billing) administration, ensuring compliance procedures are met Answering queries about permissioning from colleagues and Third-Party data providers Develop specialist status, thorough expertise, in an assigned product area. Become a “go-to” person for that product to support customers and internal staff queries Act as the point person on product operational changes through scheduled product meetings Provide weekly product, support and project-based status updates at departmental meetings Assist with the creation and maintenance of Customer Care Team's processes and documentation to ensure efficient running of the team Identifying and escalating calls as needed to the appropriate level 2 support units Continually innovate and fine tune the service desk system and reports to maximize its efficiency Formulate and help implement effective business workflows and processes for internal S&P Global Market Intelligence departments using Salesforce as required Required Skills/Characteristics Strong English language verbal and written communication skills (Preferably with secondary language capability: French, German, Spanish) Excellent organizational skills with the ability to integrate into a fast-paced environment with great attention to detail Ability to learn quickly and multitask Strong MS Excel skills Effective analytical and troubleshooting skills Flexible and reliable, able to adapt to changing situations. Team player, able to spot where help is required and can deliver help, coaching and training to other team members globally. Ability to use own initiative to solve problems: ability to turn quality work around in quick timescales and can discern the need for urgency from unnecessary rush. Customer-facing phone experience Preferable Skills/Characteristics Work experience, either directly with the public or on a dedicated support desk Experience of financial services technology and/or market data experience Interest in financial markets Experience with a call management system and Salesforce tool Flexible and able to work on weekends as part of work week and during public holidays as necessary. Fresh graduates are encourage to apply About S&P Global Market Intelligence At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction. For more information, visit www.spglobal.com/marketintelligence . What’s In It For You? Our Purpose: Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world. Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress. Our People: We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global. Our benefits include: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference. For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. Recruitment Fraud Alert: If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here . ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf ----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP203 - Entry Professional (EEO Job Group) Job ID: 317204 Posted On: 2025-06-19 Location: Gurgaon, Haryana, India

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3.0 - 5.0 years

0 Lacs

Pune, Maharashtra, India

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Job description: Job Description Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction ͏ Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner ͏ Deliver NoPerformance ParameterMeasure1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails ͏ ͏ Mandatory Skills: WebSphere Admin . Experience: 3-5 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

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4.0 - 8.0 years

0 Lacs

Greater Kolkata Area

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Title : Senior Full Stack Developer Experience : 4 to 8 years Company : Scry AI Skill Sets : Angular, Node, HTML, CSS, and JavaScript, RESTful APIs, cloud platforms Overview We are looking for a highly skilled and experienced Senior Full Stack Developer to join our talented team. The ideal candidate should have at least 4 years of professional experience in full stack development, with a strong proficiency in both front-end and back-end technologies along with hands-on experience of working with SQL & NoSQL Databases. This role offers an exciting opportunity to work on diverse projects, contribute to architectural decisions, and drive innovation within our development team. Responsibilities Full Stack Development : Design, develop, and maintain scalable web applications and services using modern front-end and back-end technologies. Collaborate with cross-functional teams to gather requirements, define project scope, and deliver high-quality solutions. Ensure code quality, performance, and security standards are met throughout the development lifecycle. Front-end Development Develop responsive and user-friendly interfaces using HTML, CSS, and JavaScript frameworks such as Angular and React. Implement dynamic user interactions and visualizations to enhance the user experience. Optimize front-end performance and troubleshoot compatibility issues across different browsers and devices. Back-end Development Build robust and scalable server-side applications using programming languages such as Node.js. Design and implement RESTful APIs for seamless integration with front-end components and third-party services. Develop and maintain database schemas, queries, and data models using SQL and NoSQL databases. DevOps And Deployment Implement continuous integration and deployment (CI/CD) pipelines to automate build, test, and deployment processes. Monitor application performance, troubleshoot issues, and implement optimizations to ensure reliability and scalability. Deploy and manage applications in cloud environments (e.g., AWS). Technical Leadership And Mentorship Provide technical guidance and mentorship to junior developers, reviewing code, and sharing best practices. Participate in code reviews, architectural discussions, and decision-making processes to drive technical excellence within the team. Stay updated on emerging technologies, trends, and best practices in full stack development, sharing knowledge with the team. Qualifications Bachelor's or Masters degree in computer science Minimum of 4 years of professional experience in full stack development, with a strong portfolio of web applications or projects. Proficiency in front-end technologies such as HTML5, CSS3, JavaScript, and modern JavaScript frameworks/libraries - Angular. Solid understanding of back-end development concepts, including server-side programming languages (e.g., Node.js, Python), RESTful APIs, and databases (SQL and NoSQL - MongoDB). Experience in designing and developing user interfaces for chat widgets is a plus Experience with cloud platforms (e.g., AWS, Azure, Google Cloud) and containerization technologies (e.g., Docker, Kubernetes) Experience in writing test cases using jest, selenium etc. Experience in end to end mobile app development(react native, android) Strong problem-solving skills, attention to detail, and ability to work independently or collaboratively in a fast-paced environment. Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams. Proven track record of delivering high-quality software solutions on time and within budget. (ref:hirist.tech) Show more Show less

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0.0 - 5.0 years

2 - 3 Lacs

Chandigarh, India

On-site

Foundit logo

Looking for Young & dynamic who have proficient communication skills & want to pursue growth. Call Sourabh @ 9779924404 to apply for a job now. We are always growing and looking for people to join MNC BPO Inbound Contact Centres in Chandigarh & Mohali We are Hiring Customer Care Representatives to work for the Inbound International as well as Domestic BPO process @ Chandigarh & Mohali location to work in Inbound, E Mail, Chat & Technical Support Process Freshers / 10+2 Clear with good communication are eligible for the job Graduation Pursuing candidates can also apply Handsome Salary with Incentives 5 Days work International . 6 Days work Domestic Growth Opportunity for those who want to work long term Best Salary package State of Art Infrastructure , Fully Air Conditioned. Cafeteria, Gym, ATM & other facilities within premises Located in centre of town with good public transport facility Good PG accommodation available nearby office. The primary responsibilities of a Customer Service Executive is Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications. Follow up to ensure that appropriate actions were taken on customers requests. Refer unresolved customer grievances or special requests to designated departments for further investigation. Best Regards, Sourabh Bakshi Connecting The Dots +91 9779924404

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0.0 - 5.0 years

2 - 3 Lacs

Chandigarh, India

On-site

Foundit logo

Work From Office Only for Chandigarh & Mohali Location PLZ CALL SOURABH @ 9779924404 Looking for Young & dynamic who have proficient communication skills & want to pursue growth. If you are interested in moving to BPO or are already working there but looking for job change , please get in touch and we will be very happy to assist you. We are Hiring Customer Care Representatives to work for the Inbound International as well as Domestic BPO process @ Chandigarh & Mohali location to work in Inbound, E Mail, Chat & Technical Support Process Freshers / 10+2 Clear with good communication are eligible for the job Handsome Salary with Incentives 5 Days work Cab facility for pick & drop from home Growth Opportunity for those who want to work long term 15 Days Free Guest house for outstation candidates Best Salary package State of Art Infrastructure , Fully Air Conditioned. Cafeteria, Gym, ATM & other facilities within premises Located in centre of town with good public transport facility Good PG accommodation available nearby office. The primary responsibilities of a Customer Service Executive is Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications. Follow up to ensure that appropriate actions were taken on customers requests. Refer unresolved customer grievances or special requests to designated departments for further investigation. Best Regards, Sourabh Bakshi Connecting The Dots +91 9779924404

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0 years

0 Lacs

Gurgaon, Haryana, India

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Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. The Associate People Experience Specialist is required to perform their duties by aligning them self-100% on regular employee queries sourced through Web, Chat or Calls. Primary Responsibilities Responsibilities are distributed in these mentioned categories - Processing of Web & Chat cases. Handling Employee inquiries through calls as well Web Cases, Web Chat & handling Inbound Calls Work on the Web cases, Web Chat request in line with the SLA Handling Inbound calls Framing of cases and keep track of TAT/SLAs Provide with resolution to employees queries with complete documentation Adhering to all US SOPs and case formats/protocols Educate employees regarding the available resources to promote self-service Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications Contact Center Support Ability to provide support to employee contact center with complete documentation in line with set guidelines Ability to understand US culture and its appropriate implementation to individual approach and case processing Ability to take initiatives and learn / share Senior Advisor’s responsibilities. Report upgradation need in the solution/process Ability to engage in Trainings for individual development Ability to acquire Subject Matter Expertise (SME) in key topics Ability to cultivate and maintain healthy relationships, ensuring smooth communication with US counterparts At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. Show more Show less

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0 years

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Gurgaon, Haryana, India

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Are you a proactive problem-solver with excellent communication skills and a passion for customer service? Join us at VleBazaar as a Customer Service/Customer Support intern! As part of our dynamic team, you will have the opportunity to interact with customers, resolve their queries, and ensure their overall satisfaction. Key Responsibilities Handle customer inquiries via phone, email, and chat in a professional and timely manner. Provide accurate information about products, services, and promotions to customers. Assist customers with order processing, tracking, and returns. Collaborate with the sales and operations teams to address customer concerns and improve service delivery. Update and maintain customer databases and records. Prepare reports and analyze customer feedback to identify trends and areas for improvement. Support the customer service team in various administrative tasks and projects. If you are proficient in MS-Office, fluent in Hindi, and eager to gain hands-on experience in customer service, apply now and take the first step towards a rewarding career with VleBazaar! About Company: VLE stands for Village Level Entrepreneur. Our goal is to provide great quality products at affordable prices even in the most rural of areas. We are a group of highly enthusiastic people who are dedicated to helping in growth of rural India. We want to empower the rural entrepreneurs by providing them world-class products right at their doorstep so that they can compete with big businesses and grow theirs as well. Show more Show less

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0.0 years

0 Lacs

Prahlad Nagar, Ahmedabad, Gujarat

On-site

Indeed logo

We are looking for a dependable and detail-oriented Customer Service Assistant to join our growing team. This role is crucial in supporting front office operations, streamlining administrative workflows, and managing essential data processes. The ideal candidate will ensure excellent service delivery and contribute to the smooth functioning of our internal systems. Key Responsibilities 1. Customer Support: Handle customer queries through phone, email, chat, and other platforms. Provide accurate information about our services, products, and company policies. 2. Problem Resolution: Identify the root cause of customer concerns and offer effective solutions. Escalate complex issues to relevant departments when required. 3. Service Guidance: Assist customers in understanding how to use our offerings. Explain product features and benefits to maximize customer satisfaction. 4. Complaint Management: Address customer complaints with professionalism, patience, and empathy. Aim to resolve all concerns promptly and effectively. 5. Follow-Up: Ensure all customer concerns are resolved. Conduct follow-up communications to confirm satisfaction. Job Type Full-Time Permanent Open to Freshers Salary ₹22,000.00 – ₹35,000.00 per month Benefits Health Insurance Work Schedule Fixed Shift Night Shift / US Shift Monday to Friday Work Location On-site at: Prahlad Nagar, Ahmedabad, Gujarat Note: Candidates should be able to reliably commute or be willing to relocate before joining. Requirements Language: English (Preferred) Availability: Night Shift (Preferred) Job Types: Full-time, Fresher Pay: ₹22,000.00 - ₹35,000.00 per month Schedule: Night shift Language: English (Preferred) Hindi (Preferred) Work Location: In person Speak with the employer +91 9920999947

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0.0 - 2.0 years

0 Lacs

Bengaluru, Karnataka, India

On-site

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Key Responsibilities Handle customer queries via any support channel Approach all queries with a customer-centric attitude Offer exceptional customer service and satisfaction Help build and improve processes Adhere to set standards of TAT and SLA Demonstrate customer empathy during all interactions with customers Requirements 0 to 2 years’ experience in a customer support role Can handle voice and non-voice processes (chat, email, phone) Excellent interpersonal skills Excellent written and oral communication skills in English and Hindi A quick learner Ability to make high-quality decisions & multitask Willingness to work in rotational shifts and rotational week offs About Company: Connect and Heal is one of the largest healthcare service providers in the primary care space within India, catering to almost 300 globally reputable corporate companies. We bring people, doctors, data, and benefits all under one connected health care ecosystem and partner with employers, care providers, diagnostic centers, and emergency care providers to provide concierge care. Our mission is to make health care more accessible through an adequate focus on primary and preventive health. We are currently serving corporate clients in over 200 cities in India and are looking to drive the company's growth within South Asia and subsequent expansion to Southeast Asia. Show more Show less

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0 years

0 Lacs

Gurgaon, Haryana, India

On-site

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We’re on the lookout for a creative and detail-loving Video Editor to join our marketing team. If you enjoy turning raw footage into engaging stories with clean cuts and smooth transitions, you’ll fit right in. Let's make content that makes people stop scrolling. Selected Intern's Day-to-day Responsibilities Include Edit and assemble video content using Adobe Premiere Pro and After Effects with a strong focus on storytelling and pacing Collaborate with team members, incorporating feedback to enhance the final output Contribute creative ideas and explore new editing techniques to elevate content quality Maintain consistency and visual flow across projects, ensuring alignment with the brand's style and tone What’s In It For You A salary that treats you well Plenty of room to grow and sharpen your skills A team that appreciates good humor and even better edits A work culture that celebrates creativity and keeps things exciting If you love the idea of turning stories into visuals that connect, we’d love to hear from you. About Company: Astrotalk is an online platform for astrology consultation. Users who want to talk to an astrologer may connect over a call or chat with them live and speak with them about anything. The subject could be anything from marriage or love life to career or health. Show more Show less

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0 years

0 Lacs

Noida, Uttar Pradesh, India

On-site

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Selected Intern's Day-to-day Responsibilities Include Write clear, concise, and engaging copy for marketing materials, website content, product descriptions, social media posts, email campaigns, and more. Assist in developing creative concepts for campaigns. Collaborate with designers, marketers, and other team members to bring campaigns to life. Brainstorm fresh ideas to enhance content strategies. About Company: Astrotalk is an online platform for astrology consultation. Users who want to talk to an astrologer may connect over a call or chat with them live and speak with them about anything. The subject could be anything from marriage or love life to career or health. Show more Show less

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0 years

0 Lacs

Jaipur, Rajasthan, India

Remote

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Job Purpose and Impact The Dairy Feed Sales Officer will participate in face to face and remote selling to new and existing customers, selling directly or indirectly through various sales channels. In this role, you will help assess customer needs and suggest appropriate products, services and solutions. Key Accountabilities Help develop and deliver sales bids, proposals, presentations and participate in conducting product demonstrations. Help identify and contact prospective customers. Build customer relationships that help generate future sales and repeat business. Apply broad theoretical job knowledge to sell directly to customers. Handle complex clerical, administrative, technical or customer support issues under minimal supervision, while escalating only the most complex issues to appropriate staff. Other duties as assigned Qualifications Minimum Qualifications High school diploma, secondary education level or equivalent Disclaimer Protect yourself against recruitment fraud. Cargill will not ask for money, processing fees, or bank information as a pre-condition of employment. We are aware that unauthorized individuals may have posed as Cargill recruiters, made contact about job opportunities, and extended job offers via text message, instant message or chat rooms. To ensure a job posting is legitimate, it must be listed on the Cargill.com/Careers website Learn how to protect yourself from recruitment fraud Show more Show less

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2.0 years

0 Lacs

Bengaluru, Karnataka, India

On-site

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At Beyond, we power the business of Short Term Rentals through our cutting-edge, full-stack Revenue Management System. Venture-backed, we pioneered this space and have grown to be the globally dominant leader - obsessed with delivering value and performance to our customers. And the way we've been able to achieve those heights is our belief that People are the most important part of any business - starting with ours. We employ over 180 Beyonders across the globe who share in our commitment to making Beyond the best place to work. It's with that in mind that Beyond is looking to add a Customer Support Specialist to join our growing Support Team. We pride ourselves on providing an outstanding customer experience and as the world and travel landscape shift around us, so too do the needs of our customers. This role plays a key component in ensuring that our customers not only survive but thrive in this environment. Before reading further... Beyond is passionate about diversity and cultivating our team's potential. If you're hungry for a good opportunity, but don't meet every point in this job description, please apply anyway! As our Customer Support Specialist, you'll be responsible for: Providing thoughtful, empathetic, and personalized email and chat communication to Beyond users Responding to technical inquiries efficiently and concisely, while following the appropriate escalation process to ensure customers' needs are met in a timely manner Documenting learnings to assist troubleshooting efforts of other team members Troubleshooting integration-related questions and inquiries Managing the requests/questions of our clients in a timely manner adhering to SLA policies Proactively create expert customer content (e.g. support center articles, videos, webinars) to guide our customers Further developing customer support processes as our customer base continues to grow Owning performance to goal on customer satisfaction metrics (CSAT, SLA) and suggest ways to drive improvements in our metrics Providing live support over Zoom Assisting our Customer Support Generalist as needed So what kind of person are we looking for in this role? The person who will be successful in this role will: Strive to reinforce our expertise, professionalism, and thoughtfulness in each interaction with customers and partners Have a natural curiosity and desire to find the root cause of a problem Like working with people and can use your strong interpersonal skills to communicate clearly and effectively with clients Be comfortable fielding inquiries from enterprise-level customers and handling integration-related question Be interested in personal and professional growth. The role will provide cross-functional business exposure and experience with the day-to-day operations of startup life, with the potential to grow in multiple areas of the company including Customer Success, Integration Support, Product, etc. Now that we've told you what the job looks like, here are the qualifications we're looking for in a candidate: 2+ years of experience working in Customer Support or Service Willing and able to work Monday - Friday in the US PST Time Zone Located in Bangalore A passion for outstanding customer support and the role it plays in making the larger team successful Strong communication skill and experience communicating difficult, technical concepts with customers in a professional and thoughtful way An empathetic approach with the ability to understand customer pain points and genuine desire to help our customers resolve issues A drive to identify creative ways to improve the customer experience and don't hesitate to suggest new, out-of-the-box ideas The desire to dive into issues and understand what is going on beneath the surface. You know when something is over your head and are not afraid to ask for help Experience balancing multiple tasks and customer needs simultaneously. Ability to prioritize your workday independently Ability to handle working in a fast-paced work environment Experience working with software or the ability to learn a wide variety of tools. Clear, concise, and effective written and oral communication skills. Experience with Kustomer, Jira, Slack Familiarity with Property Management Systems and/or the vacation rental market a plus So what can you expect after you apply? Your application will be personally reviewed by a member of the Beyond hiring team and if there is a match in your experience and the role, you will: Have a video conversation with someone on our Recruiting team. This is a high-level conversation about your experience and interest, but also an opportunity for you to learn more about us Complete a short assignment relevant to the role Meet with our Senior Manager of Global Support for a deeper dive video conversation Meet with a few additional members of the Customer Experience team Meet with our Director of Customer Success, SMB Meet with our Chief Revenue Officer Company Values: We are serious about our core values: We Care, We Are On the Same Team, We Inspire Trust, We Go Beyond, We Ship It, We're Curious. If those resonate with you, and you're ready to work with a team that lives and breathes those values, we want to hear from you. Benefits: Beyond offers a wide variety of benefits like: stock options, unlimited PTO, private health insurance and more! You can learn more about our benefits by visiting our careers site! We Care about Diversity, Equity and Inclusion: Beyond is committed to building a workplace that attracts humans of all genders, ethnicities, backgrounds, statuses and lifestyles. At our core, we care about our people and encourage every employee, partner and applicant to share their whole self with us. We are respectful of and empathetic towards different viewpoints, and believe that our ability to help short term rental managers succeed relies on us building a dynamic and diverse team. Whoever you are, you can Belong @ Beyond. Any communication regarding job openings, interviews and/or offers will come from our @beyondpricing.com email domain Please review our GDPR Statement here. Show more Show less

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0.0 - 5.0 years

1 - 4 Lacs

Noida, Kolkata

Work from Office

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We are hiring for chat process and international voice process Freshers and Experience both can apply Easy selection, Walk-in Interview, non voice chat support hiring Night Shift walk in interview Salary up to 25000 zeba 7304275215

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0.0 - 31.0 years

0 - 0 Lacs

Sasni Gate, Aligarh

Remote

Apna logo

Responsibilities: Sales II Customer Acquisition • Identify Prospects In The Assigned Area And Generate New Leads Via Cold Calling, Emails, Chat And Door-To-Door Visits • Arrange In-Person Meetings With Potential Customers To Persuade Them To Buy The Company’s Product Or Service And Meet Their Requirements • Follow-Up With Customers To Maintain Relationships And Encourage Repeat Business And Referrals • Field Sales + Incentive Upto 6000 • Meet New Members Of Paytm

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0.0 - 31.0 years

0 - 0 Lacs

Amritsar

Remote

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Familiarising yourself with all products and services offered by our company. Procuring new clients through direct contact, word-of-mouth, and collaboration with the marketing department.Responsibilities: Sales II Customer Acquisition • Identify Prospects In The Assigned Area And Generate New Leads Via Cold Calling, Emails, Chat And Door-To-Door Visits • Arrange In-Person Meetings With Potential Customers To Persuade Them To Buy The Company’s Product Or Service And Meet Their Requirements • Follow-Up With Customers To Maintain Relationships And Encourage Repeat Business And Referrals

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Exploring Chat Jobs in India

The chat job market in India is rapidly growing with the increasing demand for customer support services across various industries. Chat jobs offer flexibility, remote work opportunities, and a chance to engage with customers in real-time through chat platforms. If you are considering a career in chat jobs in India, here is a detailed guide to help you navigate through the job market.

Top Hiring Locations in India

  1. Bangalore
  2. Mumbai
  3. Delhi
  4. Hyderabad
  5. Pune

These cities are known for their booming tech industries and are actively hiring for chat roles in various companies.

Average Salary Range

The average salary range for chat professionals in India varies based on experience levels. Entry-level chat agents can expect to earn between INR 2-4 lakhs per annum, while experienced chat managers can earn upwards of INR 8-12 lakhs per annum.

Career Path

A career in chat jobs typically progresses from a Chat Support Executive to a Team Leader, followed by roles such as Chat Operations Manager or Chat Quality Analyst. With experience and expertise, professionals can advance to roles like Chat Operations Head or Customer Support Manager.

Related Skills

In addition to chat skills, professionals in this field are often expected to have skills such as customer service, problem-solving, multitasking, and proficiency in using chat platforms and CRM systems.

Interview Questions

  • What experience do you have with chat platforms? (basic)
  • How do you handle an angry or dissatisfied customer in a chat conversation? (medium)
  • Can you provide an example of a time when you had to multitask while managing multiple chat conversations simultaneously? (medium)
  • How do you ensure data security and confidentiality while handling chat interactions? (medium)
  • What strategies would you use to upsell or cross-sell products/services through chat? (advanced)
  • How do you stay updated with industry trends and best practices in chat support? (basic)
  • Describe a challenging chat scenario you faced and how you resolved it. (medium)
  • What metrics do you think are important to measure the success of a chat support team? (advanced)
  • How would you handle a technical issue raised by a customer in a chat conversation? (medium)
  • Can you explain the importance of tone and language in chat interactions? (basic)
  • How do you prioritize and manage your chat queue during peak hours? (medium)
  • What steps would you take to improve the efficiency of a chat support team? (advanced)
  • How do you ensure accuracy and quality in your chat responses? (medium)
  • Describe a time when you had to escalate a chat conversation to a senior team member. (medium)
  • What do you think are the key skills required to excel in a chat support role? (basic)
  • How do you handle confidential customer information shared during a chat conversation? (medium)
  • Can you provide an example of a successful chat interaction that led to a positive customer experience? (medium)
  • How do you handle long waiting times for customers in a chat queue? (medium)
  • What measures would you take to reduce response time in chat conversations? (advanced)
  • How do you adapt your communication style when interacting with customers from different cultural backgrounds in chat? (medium)
  • Describe a time when you had to de-escalate a tense situation in a chat conversation. (medium)
  • How do you ensure consistency in responses across multiple chat agents in a team? (advanced)
  • Can you explain the role of chat analytics in improving customer service? (advanced)
  • How do you handle technical issues or system errors during a chat conversation? (medium)

Closing Remark

As you prepare for chat job interviews in India, remember to showcase your communication skills, problem-solving abilities, and expertise in chat platforms. With the right skills and preparation, you can confidently apply for chat roles and excel in this dynamic and rewarding career field. Good luck!

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