8013 Chat Jobs - Page 13

Hiring for Chat Process executive Rotational Shift Work from office Must be an immediate joiner Call HR for quick interview schedule Walkin interview - 10:00 am to 3:00 pm D228 , Aspire Teleservices, Sector 74 , Mohali phase 8b Call HR Rajveer

Familiarising yourself with all products and services offered by our company. Procuring new clients through direct contact, word-of-mouth, and collaboration with the marketing department.Responsibilities: Sales II Customer Acquisition • Identify Prospects In The Assigned Area And Generate New Leads Via Cold Calling, Emails, Chat And Door-To-Door Visits • Arrange In-Person Meetings With Potential Customers To Persuade Them To Buy The Company’s Product Or Service And Meet Their Requirements • Follow-Up With Customers To Maintain Relationships And Encourage Repeat Business And Referrals

Responsibilities: Sales II Customer Acquisition • Identify Prospects In The Assigned Area And Generate New Leads Via Cold Calling, Emails, Chat And Door-To-Door Visits • Arrange In-Person Meetings With Potential Customers To Persuade Them To Buy The Company’s Product Or Service And Meet Their Requirements • Follow-Up With Customers To Maintain Relationships And Encourage Repeat Business And Referrals • Field Sales + Incentive Upto 6000 • Meet New Members Of Paytm

Role:- Top Skill Qualification Requirements 1. Have 0-2 years of Call Center/Customer Service experience. (Preferably Telecom). 2. Have strong English proficiency with solid written and verbal communication skills. 3. Ability to conduct the initial triage of incoming requests to resolve customer order questions, and inquiries. 4. Be comfortable communicating with US customers over the phone, email, and/or online chat. Have the ability to remain calm and helpful even when dealing with difficult situations. Demonstrate ability to listen competently, collect relevant customer order/inquiry information, build rapport, and respond to customers in a compassionate & professional manner. Demonstrated computer skills with ability to effectively use of Microsoft products. Shift : US shift Desired Skill Qualification Requirements • Ability to manage transactional intent queues to support order service, scheduling and status inquiries, customer and account/order inquiries. • Ability to work towards key performance indicators, high quality management, and contact internal/Client departments when required. • Monitor Emails and Chat inquiries and respond to each. • Take inbound and make outbound calls to resolve and/or route customers across service delivery workgroups. • Identify, define, and summarize causes of order delays/inquiries and determine the appropriate solution owner. • Work with a sense of urgency, and within policy compliance, to resolve order constraints that delay customer order delivery. • Provide end-to-end resolution management ensuring the customer’s issue is fully resolved for all requests. • Support closed loop feedback to product, service delivery, technology, and operations teams on customer engagement. • Route customer cases and inquiries to higher tiers of support if the said cases and inquiries are beyond Tier 1 scope. Why Us – Fusion CX · We are one of the fastest-growing large tech companies in the world, with offices in 14+ countries across the globe in 50+ centers and 20,000 employees · We offer the opportunity to work with colleagues across the globe · We offer a on the job training with comfortable nesting period, promoting a good work-life integration and real flexibility. · We offer an office-centric work environment, fostering collaboration, innovation, and strong team connections through in-person interactions. · We are invested in your growth, offering learning and career development opportunities at every level to help you find your own unique spark · We offer comprehensive benefits for all employees

CHAT PROCESS - PERMANENT HIRING - WORK FROM OFFICE - 5DAYS WORKING - 2WAY CAB FACILITY Here are the details for the job description and roles & responsibilities: · Respond to customer inquiries via chat (non-voice) · Resolve issues with clear, concise, and grammatically sound written communication · Maintain high-quality service standards with timely responses · Ability to handle multiple chats simultaneously · Flexibility to work in UK rotational shifts, (5 days a week, 2 rotational offs) · Education: Undergraduates, Graduates, and Postgraduates · Experience: Both Freshers and Experienced candidates can apply · Excellent communication skills in English · Must not be pursuing regular education · 2-way cab facility Salary Details: Freshers: ₹2.4 LPA Experienced: Up to ₹3.4 LPA (Minimum 1Yr) Designation : Associate Work Location: Bahadurpally Survey No 62 TMTC SEZ 1A Qutubullapur mandal, bahadurpally, hyderabad , Telangana PIN 500043 Rounds of interviews: HR Essay or Topic writing round Chat Assessment OPS1 OPS2

Job Title: Customer Support Executive Location: Nanakarmguda, Hyderabad Job Type: Full-time Shifts: Rotational (including rotational week-offs) About the Role: Bee Assist Services is looking for a highly motivated and enthusiastic Customer Support Executive to join our healthcare support team. The role involves assisting patients by booking appointments, guiding them through healthcare processes, and resolving queries via multiple communication channels. Key Responsibilities: Address and resolve patient queries through phone, email, and chat support. Schedule appointments based on patient convenience and doctor availability. Provide clear and accurate information related to appointments and medical procedures. Guide patients on the next steps after booking or rescheduling. Document patient feedback and escalate relevant insights to management. Maintain a courteous and positive approach in a high-paced environment. Ensure timely responses and uphold high levels of patient satisfaction. Candidate Requirements: Proficiency in English, Telugu, and Hindi is essential. Strong verbal communication and interpersonal skills. Positive attitude with a team-oriented mindset. Ability to work with passion Open to working in rotational shifts and weekly offs. Receptive to feedback with a willingness to learn and grow. Educational Qualification: Minimum Intermediate. Experience: Prior experience in healthcare or customer service is preferred.

Responsibilities: Sales II Customer Acquisition • Identify Prospects In The Assigned Area And Generate New Leads Via Cold Calling, Emails, Chat And Door-To-Door Visits • Arrange In-Person Meetings With Potential Customers To Persuade Them To Buy The Company’s Product Or Service And Meet Their Requirements • Follow-Up With Customers To Maintain Relationships And Encourage Repeat Business And Referrals • Field Sales + Incentive Upto 6000 • Meet New Members Of Paytm

Familiarising yourself with all products and services offered by our company. Procuring new clients through direct contact, word-of-mouth, and collaboration with the marketing department.Responsibilities: Sales II Customer Acquisition • Identify Prospects In The Assigned Area And Generate New Leads Via Cold Calling, Emails, Chat And Door-To-Door Visits • Arrange In-Person Meetings With Potential Customers To Persuade Them To Buy The Company’s Product Or Service And Meet Their Requirements • Follow-Up With Customers To Maintain Relationships And Encourage Repeat Business And Referrals

About NRIWAY:NRIWAY is a trusted one-stop solution for Non-Resident Indians (NRIs) offering document procurement, apostille, attestation, legal, and real estate services across India. Our goal is to simplify and digitize bureaucracy for NRIs and ensure hassle-free services with transparency and trust. Role Summary:We are seeking a highly motivated and empathetic Customer Success Associate who will act as the primary point of contact for our NRI clients. You will be responsible for ensuring a seamless service experience, building strong relationships, and helping customers navigate our offerings with ease. Key Responsibilities:Serve as the first point of contact for NRI customers via phone, email, WhatsApp, and chat. Guide clients through various services including documentation, apostille, legal verifications, etc. Ensure timely updates and resolution of customer queries and service requests. Collaborate with internal departments (Operations, Legal, Logistics) to meet client expectations. Maintain and update CRM systems with customer interactions and service progress. Proactively follow up with customers and ensure high satisfaction and retention. Educate clients on service offerings and upsell relevant services when appropriate. Handle escalations tactfully and ensure effective solutions are delivered. Requirements:Bachelor’s degree in Business, Communications, or a related field. 1-3 years of experience in a customer-facing role (Customer Support, Success, or Service). Excellent verbal and written communication skills in English (additional languages a plus). Empathy, patience, and a genuine desire to help NRIs solve their problems. Strong multitasking, organizational, and time-management skills. Familiarity with tools like CRM software, WhatsApp Business, and Google Workspace. Preferred Skills:Experience working with NRI clientele or international customers. Knowledge of documentation and legal processes in India. A background in EdTech, FinTech, or cross-border services is a plus. What We Offer:A dynamic, collaborative, and entrepreneurial work environment. Growth opportunities within a rapidly expanding business. Flexible work arrangements. Opportunity to create meaningful impact in the lives of NRIs globally.

✅ Key Responsibilities: Customer Interaction & Assistance Respond to customer queries and requests via phone, email, or chat. Provide information about products, services, pricing, and policies. Greet customers professionally and maintain a positive, empathetic tone. Identify customer problems and provide appropriate solutions. Troubleshoot technical or service-related issues. Escalate unresolved or complex issues to higher-level support or relevant departments. Follow up on customer issues until resolution is confirmed. Collect customer feedback and share insights with the internal team. Record customer interactions, transactions, comments, and complaints accurately in the system. Maintain logs, reports, and feedback for process improvement. 6 Days working

Hiring For International BPO📣 For Voice and Chat Process Salary: -Up to 30,000/- 💸 Job Location: -Chandigarh -Mohali Qualification:- - Any Graduate🎓 - 12th + 3-year Diploma 📜 - 10th + 3-year Diploma 📜 Work Schedule: - 5 days working 📆 - Rotational Week off 🌞 - Rotational Shift timing🕰️ Additional Benefits: - Cab facility 🚗 Contact Us: Call/WhatsApp: 9988706447 📞 Drop your CV on WhatsApp: 9988706447 HR-Diksha

We're looking for a Admission Counsellor who is extremely Student-centric and are excited by the challenges of a new emerging business environment. You will be responsible for communicating with Students/Partners and ensuring a smooth student acquisition process. You must be comfortable making various calls per day, working with channel partners, generating interest, qualifying prospects and closing sales. What will you be doing? • Setting up and conducting in-person meetings with potential Learners/Businesses to partner and hence ensure the smooth student acquisition • Interface with leads via inbound and outbound calls or Mails for the purpose of converting leads to reality • Maintaining a constant communication channel with leads through phone, meetings, email, chat and social media • Maintaining a detailed database of all the interactions with the leads and having continuous tracking and follow-ups • Keeping close touchpoint with Students to understand any concern and provide constant feedback to the Student Experience Team in order to ensure improvement and better student experience • Keeping a tab on targets and ensuring they are met

Stock market job.Client handing over whatsapp chat support.Timing 9am-3:30pm, saturday sunday off. Salary 8,000 fixed + incentives Work from home option available 3-4 times in a month.

Call Quality Analyst For International US Process US Process / NIGHT SHIFT WORK FROM OFFICE Only candidates with Call Quality Experience in an International Process should apply. Quality in a US Process would be an added advantage. Quality Analyst should be Fluent in English CANDIDATE MUST POSSESS MS EXCEL / GOOGLE SHEET SKILL FRESHERS / STUDENTS DO NOT APPLY General Job Responsibilities: The Quality Analyst will monitor agent and customer interactions to assess call quality, ensure adherence to compliance standards, and communicate results to stakeholders and leaders. The role supports staff development and contributes to improved overall quality. Job Duties: ● Monitor employee and customer interactions (both real-time and recorded) to assess and score quality based on client, company, and compliance expectations. Meet daily, weekly, and monthly call monitoring quotas and goals. ● Conduct special project audits, including but not limited to emails, verbatim research, and other quality-related evaluations. ● Attend and actively participate in meetings, training sessions, and presentations to gain business insights and contribute to quality improvement initiatives. ● Professionally communicate findings with leaders through reports, emails, and chat platforms. ● Accurately and efficiently deliver quality measurements to support operations. ● Identify areas for improvement and present findings to leadership for coaching and performance enhancement. ● Create and deliver client assignments for QA database ● Help create and maintain speech analytics ● Perform other duties as assigned. Maximum CTC Offer Range: 2 Lacs to 3 Lacs Per Annum Immediate Joining Night Shift Interested candidates can WhatsApp CV at 9051296568 or email cv at hr1@bellovista.net Location: WEBEL HRDC, P-1, Taratala Rd Room No - 12, beside Brace Bridge, Kolkata, West Bengal 700088

Job Summary: We are looking for a Customer Support Representative to join our team and provide exceptional service to our customers. The ideal candidate is a problem-solver who enjoys working with people and is passionate about delivering a positive customer experience. You will handle customer inquiries, provide product and service information, and resolve issues efficiently and professionally. Key Responsibilities: Respond promptly and professionally to customer inquiries via phone, email, live chat, or social media. Resolve product or service issues by clarifying the customer’s complaint, determining the cause, and offering appropriate solutions. Guide customers through basic troubleshooting and usage of products or services. Document customer interactions, transactions, feedback, and complaints in the company’s CRM system. Follow up with customers to ensure issues are resolved and satisfaction is achieved. Collaborate with other departments to escalate and resolve complex issues.

We have a Job openings for International Voice Process - USA Operations & Support - specifically for female candidates "Night Shift only" *Job Title:* International BPO Executive (Female) *Process:* Medicare Telecom Inbound DTV Internet *Responsibilities:* 1. Handle customer queries and support international clients via calls, chat, or email. 2. Provide excellent communication and problem-solving skills. 3. Work night shifts and maintain accurate records of customer interactions. *Requirements:*- 12th pass or graduate.- Good English communication.- Willingness to work night shifts. Work From Office only. Location - Ghansoli, Navi Mumbai Shift Time - 8PM to 5AM (US Shift Timing) 5 days working (Alternate Saturday Off & All Sunday Off) No Pick & Drop Facility - Salary Bracket : 17,000 - 30,000 per month plus Incentives (Salary would be on the basis of your experience & last drawn) Perks includes attractive incentives on a daily basis and a friendly office environment. 😊 Interested? Please share me your CV on WhatsApp

Responsibilities: Review and promptly respond to customer inquiries via phone, chat, and email Engage with customers to understand their learning needs and recommend suitable courses and instructors Facilitate smooth interaction and coordination between students and teachers to ensure a seamless learning experience Assist customers through the registration and booking process, ensuring clarity and ease Maintain ongoing communication with customers, gather feedback, and encourage renewals Requirements: Strong proficiency in spoken and written English, Telugu, and Tamil Comfortable working in rotational shifts, including night shifts, to accommodate US-based customers Excellent communication and interpersonal skills for customer engagement across multiple channels Ability to understand customer needs, collaborate with the management team,and successfully close bookings Prior experience in online education, especially in music, is a valuable asset

Step into the role of Senior Analyst at Barclays, where you will play a pivotal role to manage operations within a business area and maintain processes, risk management initiatives and compliance with relevant regulators. You will take ownership of your work, ensuring it aligns with the relevant rules & regulations, and codes of conduct. To be successful as an Senior Analyst at Barclays, you should have below critical skills. Minimum 2 years of relevant experience. Graduate/Post-Graduate in any discipline. Back Office role (Non-Voice). Knowledge of Payments, Bacs and KYC. Responsible to connect with corporate clients regarding Payments, Transfer, Cheque related query. Experience in Banking. Experience of working in BPO/KPO. Excel Knowledge will be added advantage. Flexibility in hours of work and ability to work changing shifts patterns. You may be assessed on key essential skills relevant to succeed in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills. This role is based out of Noida. Purpose of the role To support the Specialist Customer Care team by providing exceptional customer service while resolving more complex customer needs/requests. Accountabilities Support the provision of customer service through various communication channels including chat, email and phone. Support the execution of customer service requirements to resolve more complex customer needs, requests and enquires. Collaboration with teams across the bank to align and integrate customer care processes. Identification of areas for improvement and providing recommendations for change in customer care processes, by providing feedback and coaching for colleagues on these highlighted areas. Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations. Resolution of customer inquiries and issues related to the bank’s products and services, including account balances, transactions and payments. Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness . Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave. Back to nav Share job X(Opens in new tab or window) Facebook(Opens in new tab or window) LinkedIn(Opens in new tab or window)

Step into the role of Senior Analyst at Barclays, where you will play a pivotal role to manage operations within a business area and maintain processes, risk management initiatives and compliance with relevant regulators. You will take ownership of your work, ensuring it aligns with the relevant rules & regulations, and codes of conduct. To be successful as an Senior Analyst at Barclays, you should have below critical skills. Minimum 2 years of relevant experience. Graduate/Post-Graduate in any discipline. Back Office role (Non-Voice). Knowledge of Payments, Bacs and KYC Responsible to connect with corporate clients regarding Payments, Transfer, Cheque related query. Experience in Banking. Experience of working in BPO/KPO. Excel Knowledge will be added advantage. Flexibility in hours of work and ability to work changing shifts patterns. You may be assessed on key essential skills relevant to succeed in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills. This role is based out of Noida. Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests. Accountabilities Provision of customer service through various communication channels including chat, email and phone. Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case. Collaboration with teams across the bank to align and integrate customer care processes. Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas. Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations. Resolution of specific customer inquiries and issues related to the bank’s products and service, including account balances, transactions and payments. Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave. Back to nav Share job X(Opens in new tab or window) Facebook(Opens in new tab or window) LinkedIn(Opens in new tab or window)

As a Business Development Associate, you will be responsible for proactively reaching out to potential customers across global markets through telephone communications. Your primary goal will be to generate sales leads, pitch products or services, and secure deals. This role requires a dynamic individual with strong communication skills, a persuasive demeanor, and a results-oriented mindset. Key Responsibilities Outbound Calling: Initiate outbound calls to prospective customers in international markets. Clearly articulate product features, benefits, and pricing to generate interest. Understand the logistic and supply chain Structured Sales Approach Lead Generation: Identify and qualify potential leads through effective questioning and active listening. Maintain a pipeline of qualified leads for follow-up and conversion. Maintain Database for business review Pass over domestic leads to cross functional team Product/Service Presentation: Present products or services to potential customers, addressing their needs and concerns. Clearance Process and International Network Customize sales pitches based on customer requirements. Sales Closing: Effectively close sales and achieve monthly/quarterly sales targets. Achieve FTB (First Time Buyer) and Retention targets Overcome objections and negotiate terms to secure deals. Customer Relationship Management: Build and maintain strong relationships with clients to foster repeat business. Provide excellent customer service and address post-sale inquiries. Understand Pain Area of Customer Market Research: Stay informed about industry trends, competitor activities, and market conditions. Share market insights with the sales and marketing teams. Sales Reporting: Maintain accurate and up-to-date records of sales activities. Provide regular reports on sales performance and achievements. Any other task as assigned Qualifications And Skills Proven experience in international Tele sales or a similar role. Excellent verbal communication and active listening skills. Ability to build rapport quickly and establish strong customer relationships. Results-oriented with a track record of meeting or exceeding sales targets. Familiarity with CRM systems and sales tracking tools. Strong organizational and time management skills. Excellent Negotiation Skills using chat gap and ice breaker Structured Sales Approach Share with someone awesome View all job openings

HIRING!!!! Alldigi tech is hiring for International Non-Voice Kindly, Walk-In directly to below address Openings :100 Interview Timing: 12pm to 5pm Address: 46C, Velachery Main Rd, Nehru Nagar, Velachery, Chennai, Tamil Nadu 600042 Salary: INR 2.05 LPA - INR 3 LPA Job Criteria: Candidate should have excellent written communication in English and should be able to comprehend properly Candidate should be good at typing. Candidate should be fluent in English Required only immediate joiners. 0-3 yrs Experience in International voice- Non voice Freshers can apply Any graduates Shift & Cab: Shift Timings 5:30PM to 10:30AM (Any 9hours) 5 days schedule with rotational night shift and 2days rotational week offs Work from Office Two-way cab is available (17km radius from office location) Food will be provided based on the shifts Interested candidates can directly walk in to the given address. 9629739021,9176502997

Welcome to Warner Bros. Discovery… the stuff dreams are made of. Who We Are… When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next… From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive. The Job Providing high quality remote IT support to the worldwide WBD user community. Supporting end-users in finding resolutions for their inquiries. Operations and Administration Provide 1st line support using the ServiceNow Live Chat & Phone service. Prompt responding is vital. Provide remote/virtual support using Zoom or other remote tools available to technicians. Work on Global Service Desk incidents/requests routed to the Global Service Desk via ServiceNow. Use of additional IT tools to provide 1st line resolutions including Okta admin, Active Directory, Intune, ServiceNow, Zoom etc. Escalations, Collaboration, and Documentation Record Incidents accurately and timely in the ServiceNow ticket management system. Identifying outdated documentation and reporting to manager/senior team members. Keeping customers properly informed of open tickets. Misc. Supporting Windows, OSX, IOS and Android operating systems. Supporting Apple, Dell and Lenovo devices. Supporting printing and MFP (Multi-Functional Printer) setups in the WBD environment. Any other ad hoc responsibilities as requested by the Manager. The Essentials Secondary, IT / telecommunications profile preferred High analytical and problem-solving skills Experience identifying IT security incidents Experience identifying outages Excellent written and verbal communication High relationship building skills Work collaboratively within a team Ability to handle multiple assignments concurrently Ability to prioritize based on criticality Comfortable with autonomy based on time zone English proficiency required: Upper-Intermediate Ability to work 100% onsite Ability to work Weekend, Public Holidays, and Shifts Qualifications & Experiences 1 to 2 years of prior experience in supporting a complex technology environment and user based. Superior analytical and problem-solving skills. Experience managing outages. Excellent written and verbal communication. Excellent relationship building skills. Work collaboratively within a team Ability to handle multiple assignments concurrently. Ability to prioritize based on criticality. Comfortable with autonomy based on time zone. English proficiency required: Upper-Intermediate Ability to work 100% onsite. Ability to work Weekend, Public Holidays, and Shifts. The candidate undertakes to: Performing duties carefully and in a timely manner, in particular adhering to the agreed working time and using it as effectively as possible. Treat all users with the same positive attitude and to give maximum efforts when providing customer service. Taking care of the interests and good name of the employer, protecting the property entrusted to him and using it in accordance with its intended purpose. Improving professional skills. Compliance with the work regulations and other rules and procedures in force at WBD. Keeping official secrecy. Compliance with occupational health and safety and fire protection regulations, Carrying out other official orders and tasks ordered by the superior, related to the qualifications held. Flexibility to accommodate the work and team needs may be required at certain times. Manager discretion will apply at these times. How We Get Things Done… This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview. Championing Inclusion at WBD Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law. If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.

Triple Triple is leading the way in remote work solutions, helping small and medium-sized businesses in North America build highly efficient remote teams for Administration, Customer Service, Accounting, Operations, and back-office roles. Our focus has always been on our Clients, People, and Planet, ensuring our operations contribute positively across these key areas. Distinguished by its rigorous standards, Triple excels in: Selectively recruiting the top 1% of industry professionals Delivering in-depth training to ensure peak performance Offering superior account management for seamless operations Embrace unparalleled professionalism and efficiency with Triple, where we redefine the essence of remote hiring. Summary This is a full-time remote role for a Senior Customer Service Representative. The Senior Customer Service Representative will be responsible for providing excellent customer service to clients through various channels, including phone, email, chat, and social media. The Customer Service Executive will handle inquiries, resolve issues, and ensure customer satisfaction. The Customer Service Executive will also be accountable for maintaining accurate customer records in the CRM system, achieving customer service targets and goals, and communicating customer feedback to the management team. Responsibilities Customer Interaction: Communicate with customers via phone, email, and chat, demonstrating empathy, active listening, and professionalism at all times. Issue Resolution: Identify customer concerns and find effective solutions, aiming for first-contact resolution whenever possible, while adhering to company policies and guidelines. Product Knowledge: Maintain a deep understanding of the products or services to answer customer queries and provide appropriate recommendations accurately. Documentation: Accurately record customer interactions, transactions, and issues in the CRM system, ensuring a comprehensive record of customer interactions. Problem-Solving: Analyze complex situations, think critically, and take proactive steps to resolve issues, collaborating with other departments when necessary. Compliance: Adhere to company policies, industry regulations, and ethical standards, ensuring customer data privacy and security. Continuous Improvement: Participate in ongoing training and development programs to enhance your skills and knowledge, contributing to improving customer service processes. Feedback Handling: Gather customer feedback and report recurring issues or suggestions to the appropriate teams for process improvement. Team Collaboration: Collaborate with fellow team members to share insights, knowledge, and best practices, fostering a supportive work environment. Qualifications Customer Support, Customer Satisfaction, and Customer Experience skills Excellent problem-solving and analytical skills Ability to multitask and prioritize workload in a fast-paced environment Experience with CRM systems and contact center technologies Excellent verbal and written communication skills Ability to work independently and remotely A bachelor's degree or higher in a related field is preferred Experience in a customer service or contact center environment is preferred Schedule (US Shifts Only) Eastern Time - 6:30 p.m. - 3:30 a.m. IST, Monday - Sunday (Rotational Shifts) Pacific Time - 9:30 p.m. - 6:30 a.m. IST, Monday - Sunday (Rotational Shifts) Logistical Requirements Quiet and brightly illuminated work environment Laptop with Minimum 8GB RAM, I5 8th gen processor 720P Webcam and Headset A reliable ISP with a minimum speed of 100 Mbps Smartphone

Welcome to Warner Bros. Discovery… the stuff dreams are made of. Who We Are… When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next… From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive. The Job Providing high quality remote IT support to the worldwide WBD user community. Supporting end-users in finding resolutions for their inquiries. Operations and Administration Provide 1st line support using the ServiceNow Live Chat & Phone service. Prompt responding is vital. Provide remote/virtual support using Zoom or other remote tools available to technicians. Work on Global Service Desk incidents/requests routed to the Global Service Desk via ServiceNow. Use of additional IT tools to provide 1st line resolutions including Okta admin, Active Directory, Intune, ServiceNow, Zoom etc. Escalations, Collaboration, and Documentation Record Incidents accurately and timely in the ServiceNow ticket management system. Identifying outdated documentation and reporting to manager/senior team members. Keeping customers properly informed of open tickets. Misc. Supporting Windows, OSX, IOS and Android operating systems. Supporting Apple, Dell and Lenovo devices. Supporting printing and MFP (Multi-Functional Printer) setups in the WBD environment. Any other ad hoc responsibilities as requested by the Manager. The Essentials Secondary, IT / telecommunications profile preferred High analytical and problem-solving skills Experience identifying IT security incidents Experience identifying outages Excellent written and verbal communication High relationship building skills Work collaboratively within a team Ability to handle multiple assignments concurrently Ability to prioritize based on criticality Comfortable with autonomy based on time zone English proficiency required: Upper-Intermediate Ability to work 100% onsite Ability to work Weekend, Public Holidays, and Shifts Qualifications & Experiences 0 to 1 years of prior experience in supporting a complex technology environment and user based. Bachelor Degree in any relevant IT stream (eg. BCA, BSC IT, B.Tech) Superior analytical and problem-solving skills. Excellent written and verbal communication. Excellent relationship building skills. Work collaboratively within a team Ability to handle multiple assignments concurrently. Ability to prioritize based on criticality. Comfortable with autonomy based on time zone. English proficiency required: Upper-Intermediate Ability to work 100% onsite. Ability to work Weekend, Public Holidays, and Shifts. The candidate undertakes to: Performing duties carefully and in a timely manner, in particular adhering to the agreed working time and using it as effectively as possible. Treat all users with the same positive attitude and to give maximum efforts when providing customer service. Taking care of the interests and good name of the employer, protecting the property entrusted to him and using it in accordance with its intended purpose. Improving professional skills. Compliance with the work regulations and other rules and procedures in force at WBD. Keeping official secrecy. Compliance with occupational health and safety and fire protection regulations, Carrying out other official orders and tasks ordered by the superior, related to the qualifications held. Flexibility to accommodate the work and team needs may be required at certain times. Manager discretion will apply at these times. How We Get Things Done… This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview. Championing Inclusion at WBD Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law. If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.

Welcome to Warner Bros. Discovery… the stuff dreams are made of. Who We Are… When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next… From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive. The Job Providing high quality remote IT support to the worldwide WBD user community. Supporting end-users in finding resolutions for their inquiries. Operations and Administration Provide 1st line support using the ServiceNow Live Chat & Phone service. Prompt responding is vital. Provide remote/virtual support using Zoom or other remote tools available to technicians. Work on Global Service Desk incidents/requests routed to the Global Service Desk via ServiceNow. Use of additional IT tools to provide 1st line resolutions including Okta admin, Active Directory, Intune, ServiceNow, Zoom etc. Escalations, Collaboration, and Documentation Record Incidents accurately and timely in the ServiceNow ticket management system. Identifying outdated documentation and reporting to manager/senior team members. Keeping customers properly informed of open tickets. Misc. Supporting Windows, OSX, IOS and Android operating systems. Supporting Apple, Dell and Lenovo devices. Supporting printing and MFP (Multi-Functional Printer) setups in the WBD environment. Any other ad hoc responsibilities as requested by the Manager. The Essentials Secondary, IT / telecommunications profile preferred High analytical and problem-solving skills Experience identifying IT security incidents Experience identifying outages Excellent written and verbal communication High relationship building skills Work collaboratively within a team Ability to handle multiple assignments concurrently Ability to prioritize based on criticality Comfortable with autonomy based on time zone English proficiency required: Upper-Intermediate Ability to work 100% onsite Ability to work Weekend, Public Holidays, and Shifts Qualifications & Experiences 0 to 1 years of prior experience in supporting a complex technology environment and user based. Bachelor Degree in any relevant IT stream (eg. BCA, BSC IT, B.Tech) Superior analytical and problem-solving skills. Excellent written and verbal communication. Excellent relationship building skills. Work collaboratively within a team Ability to handle multiple assignments concurrently. Ability to prioritize based on criticality. Comfortable with autonomy based on time zone. English proficiency required: Upper-Intermediate Ability to work 100% onsite. Ability to work Weekend, Public Holidays, and Shifts. The candidate undertakes to: Performing duties carefully and in a timely manner, in particular adhering to the agreed working time and using it as effectively as possible. Treat all users with the same positive attitude and to give maximum efforts when providing customer service. Taking care of the interests and good name of the employer, protecting the property entrusted to him and using it in accordance with its intended purpose. Improving professional skills. Compliance with the work regulations and other rules and procedures in force at WBD. Keeping official secrecy. Compliance with occupational health and safety and fire protection regulations, Carrying out other official orders and tasks ordered by the superior, related to the qualifications held. Flexibility to accommodate the work and team needs may be required at certain times. Manager discretion will apply at these times How We Get Things Done… This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview. Championing Inclusion at WBD Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law. If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.