8013 Chat Jobs - Page 11

Job Description Support customers via phone, chat, and email for technical and service-related queries. Troubleshoot basic installation, configuration, and usage issues across devices. Handle renewals, refunds, and general service requests. Escalate complex cases and ensure proper documentation and follow-up. Share customer feedback with internal teams and stay updated on products and processes. Location Kochi Salary ₹2.68 LPA to ₹3.4 LPA (for freshers and candidates with L1 experience) Qualification Minimum education: Any graduate Skills Required Excellent communication skills (Berlitz B2 Quality or equivalent) Basic technical troubleshooting knowledge Customer service orientation Eligibility Criteria Freshers and candidates with up to 1 year (L1) of experience are eligible Willingness to work from office Flexibility to work night shifts and rotational schedules Email Id : jovviya.kappan@skillactz.com #nightshift #Kochi

Call Handling, Messaging: Answer inbound calls from job seekers, listen to their needs, and qualify them. Provide information on WhatsApp. Pass lead to recruitment team for qualified leads - in a professional and timely manner. Work From Home Required Candidate profile Immediate Joiner Work From Home Candidate should be from Hyderabad, New Delhi, Mumbai, Pune, Bangalore,

Title: UI/UX Developer LocationAll LTIM Office Locations Experience - 3-8 Years Job Description: Key Responsibilities Design End-to-End User Experiences: Create wireframes, prototypes, and high-fidelity designs for complex AI workflows and intelligent systems such as AI copilots, dashboards, chatbots, and data explorers. Collaborate With Engineers Work closely with frontend and backend developers to implement responsive, accessible, and performant UIs using React and TypeScript. UX For AI Interactions Design intuitive interfaces for interacting with AI/ML models, including natural language inputs, real-time outputs, confidence scores, visual explanations, etc. Component Libraries Design Systems Help maintain and evolve the design system to support scalable development across AI applications. User Testing Feedback Loops Conduct usability tests, analyze behavior, and iterate designs based on feedback and performance metrics. Cross-Functional Communication Translate complex AI functionality into elegant user interactions by partnering with product managers, data scientists, and researchers. Required Qualifications 3-5 years of UI/UX design experience, with a focus on web-based applications. Strong portfolio showcasing interactive and data-intensive UI work. Proficiency in design and prototyping tools (Figma, Adobe XD, etc.). Experience implementing designs with React, Node.js, and TypeScript (you code or work hands-on with devs). Understanding of frontend performance, accessibility, and responsive design. Familiarity with user-centered design principles and agile development practices. Preferred Qualifications Experience designing for AI-powered or data-driven applications. Exposure to LLM/GenAI-based UI patterns (e.g., chat interfaces, prompt tools, explainability layers). Familiarity with REST APIs, GraphQL, and WebSocket-based interfaces. Knowledge of version control tools (e.g., Git) and CI/CD basics. This job is provided by Shine.com

we're Hiring For US Telecom Customer Service Location: Vikhroli Requirements HSC /Graduate Freshers Can Apply With Excellent English Communication Salary Upto 25K For Freshers (Voice Process) Experience Into BPO Can Apply Salary Upto 40K (Hike On Last Drawn) (Voice Chat Both) Shift 5 Days Working - Any 10 Hours US Rotational Shifts 2 Rotational Week Off Boundaries Kalyan - CSMT Churchgate - Mira Road CSMT - Kharghar Home Pick Up And Drop Services Provided Rounds Of Interview HR, Versant , CD, Operations Round. ALL DOCUMENTS MANDATORY. NO ABSCONDED CANDIDATES In Recent/In Between 2 Experiences Contact HR DISHA 84338 17341 This job is provided by Shine.com

Senior Customer Care Tech Specialist Location: Chennai, Hybrid Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. Operational Hours Open for shifts with three days in the office per week. Open to rotational shifts that may include weekends and holidays. Hybrid requiring 3 days in the office and 2 days working from home., Chennai - Ramanujan it park | 5 day working (Rotational in days & time) Night Shift - 10:00 PM - 6:30 AM IST OR 3:00 AM - 11:00 AM IST OR 2:00 PM - 11:00 PM. Bready* to make a change? As a Customer Care Specialist - Toast Now, you'll be the hero of our customers' day and use your product knowledge and technical expertise to answer questions, solve problems, and deliver exceptional service through chat. Our customers are at the heart of everything we do. You'll use your problem-solving skills and friendly approach to craft solutions that leave them happy. With an unwavering commitment to learning and a hospitality-focused mindset, you're eager to showcase our ever-expanding suite of hardware and software offerings. To thrive as a Tech Support Specialist for ToastNow, you are resilient, motivated to deliver high-quality customer interactions, and excel in ambiguous environments. As a Customer Care Specialist, you will: (Responsibilities) Leverage your Toast product knowledge and customer service skills to answer Toast customer chats, voice calls, and casework. Write clear, concise, and professional messages that ensure customers understand exactly what's going on. Ability to communicate complex technical information efficiently. Expertly balance business applications and customer chats staying organized and meeting deadlines. Collaboration is key! Work seamlessly with your colleagues to ensure every customer gets the support they need. Expand your knowledge of Toast’s hardware and software weekly through professional development time, training, knowledgebase articles, and the experience gained from performing the role. Conduct Toast procedures to escalate and coordinate the customer response per Toast values. Do you have the right ingredients*? (Requirements) A minimum of 3 year Bachelor’s degree in any area, or any other related discipline. 2-4 years of experience in a customer support role, troubleshooting software and/or hardware issues. Strong English language proficiency - need the ability to understand complex issues and communicate clearly with customers using restaurant industry jargon. Strong written communication and typing skills. Ability to operate in an ambiguous environment, troubleshooting unique issues that involve a complex set of configurations that require thorough investigation. Strong customer service mindset - the ability to empathize, problem solve collaboratively, de-escalate, and deliver a superior experience to our customers. You can handle your workload and prioritize tasks effectively, even when things get busy. You enjoy collaborating with others and fostering a positive work environment! Special Sauce* (Non-essential Skills/Nice to Haves) Experience answering incoming Chats and ticketing systems Experience working in the tech industry or for a SaaS company Operational Hours Candidates must be available to work on-site for the full 6- 8 week training & learning period. Following training, nesting & mentorship the role transitions to a hybrid schedule, requiring 3 days in the office and 2 days working from home. To ensure a seamless learning experience, we require full attendance during the training period. Open to rotational shifts that may include weekends and holidays Hybrid, Chennai | 5 day working (Rotational in days & time) Open for flexible Night Shift - 10:00 PM - 6:30 AM IST OR 3:00 AM - 11:00 AM IST OR 2:00 PM - 11:00 PM. If selected, you would be assigned to any of these shifts We are Toasters Diversity, Equity, and Inclusion is Baked into our Recipe for Success. At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds. The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals. Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry. Bready* to make a change? Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com. Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com. For roles in the United States, It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

We have an exclusive opportunity for Freshers !!!!! Designation: Trainee - Business Development Location: Ahmedabad Experience Range: 0 To 1 years Salary Range: - 2.50 To 3.6 LPA ( Based on your skills and interview ) Job Profile: Requirements: Excellent verbal and written communication skills. Responsible for identifying new business opportunities and build relationships with prospective Clients in the USA, Australia, etc. Nurturing client relationships. Communicating with clients over zoom, email, phone, chat and follow up regularly. Maintain Daily & Monthly Sales Reports. Qualification:- B.E.(Civil, Mech) & (MBA, BBA) background is preferred . Other streams can also apply for this position. Schooling in English Medium is preferred. Perks and Benefits: 1st and 3rd Saturday off Timings - 9:30 - 6:30 pm ( Mon-Fri ) and 9:30 - 5 pm ( On working Saturdays ) Company Profile: We are outsourcing provides Architectural CAD Drawing and Drafting services and specializes in BIM Services in the field of Architecture worldwide. Our team of award-winning architecture, expert engineers, and architecture-certified professionals makes us a unique one-stop destination for thousands of clients. We deliver AEC services that meet your company’s goals and ensure 100% satisfaction. Kind Regards, Archie Shah HR Recruiter Mantras2Success HR Solutions LLP +91 7383180653

Hi Freshers R U Looking For Job? Kick Start your Career with BPO, No experience required Call Sourabh @ 9779924404 for interview We do not Charge Consultancy Fee Experienced CSR can find their Next Job with Higher Role & Better Salary with us Required Candidate profile Excellent Communication Skills Tech Savvy Willing to work in rotational shifts What You Get:- Good Salary Incentives Career Growth PG available nearby In House Cafeteria & Gym Subsidised Meals Perks and benefits Salary is in range of 15 K to 32 K / Month.

Title: UI/UX Developer LocationAll LTIM Office Locations Experience - 3-8 Years Job Description: Key Responsibilities Design End-to-End User Experiences: Create wireframes, prototypes, and high-fidelity designs for complex AI workflows and intelligent systems such as AI copilots, dashboards, chatbots, and data explorers. Collaborate With Engineers Work closely with frontend and backend developers to implement responsive, accessible, and performant UIs using React and TypeScript. UX For AI Interactions Design intuitive interfaces for interacting with AI/ML models, including natural language inputs, real-time outputs, confidence scores, visual explanations, etc. Component Libraries Design Systems Help maintain and evolve the design system to support scalable development across AI applications. User Testing Feedback Loops Conduct usability tests, analyze behavior, and iterate designs based on feedback and performance metrics. Cross-Functional Communication Translate complex AI functionality into elegant user interactions by partnering with product managers, data scientists, and researchers. Required Qualifications 3-5 years of UI/UX design experience, with a focus on web-based applications. Strong portfolio showcasing interactive and data-intensive UI work. Proficiency in design and prototyping tools (Figma, Adobe XD, etc.). Experience implementing designs with React, Node.js, and TypeScript (you code or work hands-on with devs). Understanding of frontend performance, accessibility, and responsive design. Familiarity with user-centered design principles and agile development practices. Preferred Qualifications Experience designing for AI-powered or data-driven applications. Exposure to LLM/GenAI-based UI patterns (e.g., chat interfaces, prompt tools, explainability layers). Familiarity with REST APIs, GraphQL, and WebSocket-based interfaces. Knowledge of version control tools (e.g., Git) and CI/CD basics. This job is provided by Shine.com

Title: UI/UX Developer LocationAll LTIM Office Locations Experience - 3-8 Years Job Description: Key Responsibilities Design End-to-End User Experiences: Create wireframes, prototypes, and high-fidelity designs for complex AI workflows and intelligent systems such as AI copilots, dashboards, chatbots, and data explorers. Collaborate With Engineers Work closely with frontend and backend developers to implement responsive, accessible, and performant UIs using React and TypeScript. UX For AI Interactions Design intuitive interfaces for interacting with AI/ML models, including natural language inputs, real-time outputs, confidence scores, visual explanations, etc. Component Libraries Design Systems Help maintain and evolve the design system to support scalable development across AI applications. User Testing Feedback Loops Conduct usability tests, analyze behavior, and iterate designs based on feedback and performance metrics. Cross-Functional Communication Translate complex AI functionality into elegant user interactions by partnering with product managers, data scientists, and researchers. Required Qualifications 3-5 years of UI/UX design experience, with a focus on web-based applications. Strong portfolio showcasing interactive and data-intensive UI work. Proficiency in design and prototyping tools (Figma, Adobe XD, etc.). Experience implementing designs with React, Node.js, and TypeScript (you code or work hands-on with devs). Understanding of frontend performance, accessibility, and responsive design. Familiarity with user-centered design principles and agile development practices. Preferred Qualifications Experience designing for AI-powered or data-driven applications. Exposure to LLM/GenAI-based UI patterns (e.g., chat interfaces, prompt tools, explainability layers). Familiarity with REST APIs, GraphQL, and WebSocket-based interfaces. Knowledge of version control tools (e.g., Git) and CI/CD basics. This job is provided by Shine.com

Location: Bangalore, India Experience Required: 2–4 Years Tech Stack Focus: Next.js, React, TypeScript CTC : 18-22 LPA Number of openings : 3 We are looking for dynamic front end developers for one of our partner organizations. Organization is backed by Y Combinator and other prominent investors. You’re a great fit if you have: 2-4 years of experience building and scaling modern web applications using React, Next.js and TypeScript Experience in libraries and frameworks like shadcn/ui, Tailwind CSS Ability to translate Figma designs into pixel-perfect, responsive, and accessible UIs Comfort working in fast-paced, ambiguous environments (startup experience is a plus) Strong product sense and ability to drive user-centric design decisions Collaboration skills to work closely with backend, voice, and AI teams You’re a great fit if you have: Designing, developing, and optimizing responsive web interfaces using Next.js and React. Translating product requirements and design wireframes into high-quality code. Maintaining and improving UI performance and scalability. Collaborating with product and design teams to create intuitive, delightful user experiences. Writing clean, reusable, and well-documented code. Participating in code reviews and ensuring best practices across the frontend codebase. Staying updated with the latest trends in frontend development and bringing fresh ideas to the table. Bonus Points If You: Experience with real-time, voice, or chat UIs Background in visualizing complex or dynamic data Experience with accessibility, performance tuning, or regulated domains (e.g., pharma/healthcare) Optional but valued: some backend/full-stack capabilities (Python/Node.js)

Title: UI/UX Developer LocationAll LTIM Office Locations Experience - 3-8 Years Job Description: Key Responsibilities Design End-to-End User Experiences: Create wireframes, prototypes, and high-fidelity designs for complex AI workflows and intelligent systems such as AI copilots, dashboards, chatbots, and data explorers. Collaborate With Engineers Work closely with frontend and backend developers to implement responsive, accessible, and performant UIs using React and TypeScript. UX For AI Interactions Design intuitive interfaces for interacting with AI/ML models, including natural language inputs, real-time outputs, confidence scores, visual explanations, etc. Component Libraries Design Systems Help maintain and evolve the design system to support scalable development across AI applications. User Testing Feedback Loops Conduct usability tests, analyze behavior, and iterate designs based on feedback and performance metrics. Cross-Functional Communication Translate complex AI functionality into elegant user interactions by partnering with product managers, data scientists, and researchers. Required Qualifications 3-5 years of UI/UX design experience, with a focus on web-based applications. Strong portfolio showcasing interactive and data-intensive UI work. Proficiency in design and prototyping tools (Figma, Adobe XD, etc.). Experience implementing designs with React, Node.js, and TypeScript (you code or work hands-on with devs). Understanding of frontend performance, accessibility, and responsive design. Familiarity with user-centered design principles and agile development practices. Preferred Qualifications Experience designing for AI-powered or data-driven applications. Exposure to LLM/GenAI-based UI patterns (e.g., chat interfaces, prompt tools, explainability layers). Familiarity with REST APIs, GraphQL, and WebSocket-based interfaces. Knowledge of version control tools (e.g., Git) and CI/CD basics. This job is provided by Shine.com

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform. A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support. Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem solving, a collaborative nature and flexibility will be key to your success. Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers. Qualifications Qualifications and technical skills that will lead to success: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. Must have bachelor’s degree in Computer Science or related field (or equivalent degree and experience) 2+ years providing customer facing technical support (Web based products or e-commerce preferred) In order to be successful in this role, we need someone who has: Working knowledge of the components in a web applications stack. AngularJS framework knowledge Experience working with dynamic HTML components: AJAX, JavaScript, CSS, XML, HTML, XHTML Must have basic object-oriented programming skills (Java strongly preferred) Good to have basic understanding of SQL. Strong troubleshooting/root cause isolation skills Demonstrated creative problem-solving approach and strong analytical skills Must be proficient with analyzing log files and standard debugging concept. Experience providing web development support is highly desirable. Familiarity with tools & practices of the trade such as incident management, knowledgebase, defect & escalation management. Excellent communication skills (verbal and written). Preferred Skills (Great To Have) Previous experience working with the ServiceNow platform (Client Scripts, UI Policies/Actions/Pages/Scripts/Macros) Experience with configuring Virtual Agent and Agent Workspace. Understanding of bootstrap framework Understanding of message communication protocols. Working understanding of JavaScript Familiarity with Eclipse IDE Previous experience in software development(or) software consulting. Experience supporting and troubleshooting e-commerce applications with catalog, shopping cart, merchandising and payment handling is highly desirable. Experience providing SaaS support is desirable. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

We are looking for Senior Customer Service Executive Location:- Gurgaon Get a Salary hike of 40 to 50 percent CHAT process You should have good typing skills You get BOTH SIDE FREE cabs Please only whatsapp your CV and name on HR 8826673317

Getskill Academy is a UK based Edutech company for empowering individuals with the skills they need to thrive in a rapidly evolving world. Whether any professional looking to upskill, a student embarking on a learning journey, or an enthusiast eager to explore new horizons, GetSkill Academy is a skill partner in education. We are looking for a dynamic and enthusiastic Academic Counselor to drive the admissions process for prospective students. In this role, you will engage with leads (via phone, email, or chat), provide detailed information about our courses, guide them through the enrollment process, and convert inquiries into enrolled students. You will play a critical role in promoting our academy’s programs and ensuring a smooth transition from interest to enrollment. Key Responsibilities: Lead Engagement & Qualification: Reach out to leads generated from online inquiries, marketing campaigns, or referrals, and qualify them based on their academic interests, career goals, and eligibility for specific courses. Course Counseling & Guidance: Provide comprehensive information to prospective students about the academy's courses, curriculum, and career opportunities. Help them select the right program based on their interests and background. Admissions Process Management: Guide prospective students through the entire admissions process, from initial inquiry to submission of required documents, and ensure a smooth enrollment experience. Follow-Up & Nurturing: Proactively follow up with leads and applicants, addressing any concerns or questions they may have, and nurturing the relationship until the student is enrolled. Conversion Optimization: Work to convert leads into enrolled students by leveraging product knowledge, understanding the student’s needs, and providing timely and relevant information. Consultation Calls & Demos: Schedule and conduct consultation calls or virtual meetings to answer specific questions, provide career advice, or demo the academy’s platform (if applicable). Record Keeping & CRM Management: Maintain detailed records of student interactions, including lead source, communication history, and progress through the admissions pipeline, using CRM tools or student management systems. Collaboration with Marketing & Sales: Work closely with the marketing team to ensure alignment on messaging and follow up on leads generated through campaigns and social media channels. Admissions Goals & Targets: Meet or exceed daily/weekly/monthly admissions targets, ensuring the academy consistently meets enrollment objectives. Reporting & Feedback: Report on lead conversion rates, success metrics, and feedback on student concerns or objections to the Admissions Manager or Director. Requirements: Bachelor’s degree in Education, Business, Marketing, or a related field. 2–3 years of experience in academic counseling, sales, or customer service, ideally in an educational or training environment. Strong phone communication skills with the ability to engage and motivate leads. Excellent interpersonal and persuasive communication skills, both written and verbal. Ability to work independently, stay organized, and manage a high volume of leads and follow-ups. Experience using CRM tools (e.g., HubSpot, Salesforce) or student management systems to track leads, communication, and progress. Goal-oriented with a proven ability to meet or exceed admissions or sales targets. Strong understanding of educational programs, career paths, and student needs. Ability to handle objections and provide solutions that align with both the academy’s offerings and student goals. Preferred Qualifications: Experience in tele-sales or customer relationship management within the education or training industry. Familiarity with online learning platforms and skill-based training programs. Strong networking and relationship-building skills. Ability to work in a fast-paced, target-driven environment.

Job description: Job Description Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction ͏ Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner ͏ Deliver NoPerformance ParameterMeasure1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails ͏ ͏ Mandatory Skills: ServiceNow - IT Service Management . Experience: 3-5 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

We are seeking a highly motivated, and meticulous Admin to support our administrative tasks – across HR, IT, Vendor management, Timesheets and others. In this role, you will play an important part in completing tasks on the various systems like SAP, frequently using tools like Excel, Adobe PDF, PowerPoint, Word etc. Identification of improvements in the process to complete them consistently mistake-free and on-time would be expected. You will work closely with various stakeholders like HR, Resource Manager and some new employees to ensure seamless support of these tasks and improved internal workflows. THE WORK YOU'LL DO Daily Administrative Support: Provide consistent and timely support for various administrative tasks across different functions. Process Optimization & Documentation: Clearly document admin processes. Analyze current administrative tasks and workflows to identify areas for improvement. AI Chat bot support: Admin support for AI chat bots to maintain background data and files for the system. Stakeholder Collaboration: Work closely with internal stakeholders to understand their admin needs; and follow-up timely for completion of key tasks when inputs from others are needed. Continuous Improvement: Proactively identify and take on additional administrative tasks as efficiencies are created, ensuring ongoing optimization and support for the organization. WHO WE'RE LOOKING FOR Knowledge and Experience: Proven experience as an HR admin with minimum 5 years of experience and ability to do repeat tasks effectively. Solid understanding of Microsoft office tools, Adobe tools and comfortable learning data entry on systems like SAP Experience working with remote teams and managing remote projects. Skills: Excellent analytical and problem-solving skills. Strong communication and interpersonal skills, with the ability to effectively collaborate with diverse stakeholders from across Asia and Australia. Proficiency in project management to track timelines and task completions. Ability: A self-starter with a strong work ethic and the ability to work independently. Passionate about leveraging technology to improve efficiency and productivity will be a plus.

Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specializes in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes. We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, and India. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals. Our clientele includes Fortune 500 and FTSE 100 companies Job Title: Assistant Manager - Operations (Telecom Chat experience) Job location: Mumbai Experience: Min 5 years of experience and currently working as AM for Telecom process. Education: Graduate Must Looking for Diversity profiles only Role & Responsibilities: Supervise and lead a group of Team Leads and associates to meet all SLA’s relative to any and all functions in the Department Maintain daily, weekly and monthly production reports Drive customer experience metrics Meet all key SLAs and KPIs Coordinate activities of the department with the manager to include workflow monitoring, process improvement, training, reporting and special projects Provide recommendations for strategies and process improvements to add value to teams and clients Coordinate with other internal support teams to ensure seamless production by the operations team Knowledge and Skills Good Analytical and Logical Skills Good knowledge of MS Office Team Leading Skills Mentoring and motivating skills. Coaching and feedback skills. Positive attitude Flexibility to work in shifts Confident Energetic and Enthusiastic ⚠️ Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses Contact details Reena Baldota Email-reena.baldota@firstsource.com

Hiring For International Blended Process - 5.50 LPA Gurugram Grad/ UG's/ B.Tech / B.E. - Min. 1 Yr. Customer Service Experience in Any Domain Must. 24/7 Shift 5 Days Cabs For faster response WHATSAPP cv to HR 79827 39499

Join Our Team as an Online Tutor-IT! Are you passionate about teaching and eager to make a difference in students' lives? We are looking for enthusiastic and knowledgeable Online Tutors to join our dynamic team. If you have expertise in any of the subjects listed below, we want to hear from you! Job Description: Online tutoring High Grade (Graduation and Post Graduation) This process is chat based. Essential Competencies: Excellent subject knowledge. Ability to communicate scientific and subjective concepts clearly in English. Basic computer operating skills. Hands on experience in surfing Internet, using search tools like Google etc. Typing speed 25-40 word/mins. Primary Subject: Cybersecurity Cloud Technologies Web Development Secondary Subject: C++ JAVA Python Algebra Calculus Trigonometry Geometry Work Mode: Work from Home Time: 10:30 Pm- 8:30 Am Working hours - Minimum 4 Hours Maximum 8 Hours (You can choose your own flexible working hours between this time frame) Compensation: Per hour basis Qualification: Graduate/Post Graduate About Trivium Trivium is a 5000+ people strong company. In a short span, we have established a strong reputation and long-term client relationship with some of the pioneers in the education industry. Our pool of experts has proficiency in an array of subjects with an understanding of State and Common Core standards in the US and the Central and State boards in India.

Job Title: Customer Support Executive Location: Thiruvananthapuram, Kerala, India Job Type: Full-Time Job Summary: We are seeking a dedicated and customer-focused Customer Support Executive to join our team. The ideal candidate will be responsible for providing exceptional customer service, resolving customer inquiries, and ensuring customer satisfaction. Key Responsibilities: Respond to customer inquiries via phone, email, and chat in a timely and professional manner. Resolve customer issues and complaints with empathy and efficiency. Maintain accurate records of customer interactions and transactions. Provide product and service information to customers. Collaborate with other departments to resolve complex customer issues. Identify and escalate priority issues to the appropriate channels. Follow up with customers to ensure their issues are resolved satisfactorily. Stay updated on product knowledge and company policies. Qualifications: High school diploma or equivalent; a bachelor's degree is a plus. Freshers who have potential in customer support or a similar role can apply. Excellent communication and interpersonal skills. Strong problem-solving abilities and attention to detail. Ability to work in a fast-paced environment and handle multiple tasks. Proficiency in using customer support software and tools. Ability to work flexible hours, including weekends and holidays. Benefits: Competitive salary and performance-based incentives. Health insurance and other benefits. Opportunities for career growth and development. Friendly and supportive work environment. Job Types: Full-time, Permanent, Fresher Pay: ₹15,000.00 - ₹28,000.00 per month Benefits: Cell phone reimbursement Commuter assistance Health insurance Internet reimbursement Life insurance Provident Fund Schedule: Day shift Morning shift Supplemental Pay: Commission pay Performance bonus Work Location: In person

We’re looking for a strong communicator with experience in international voice and non-voice support, who can also assist with basic video monitoring. If you’re someone who handles customers with care and clarity — and can multitask across calls, emails, and camera reviews — this role is for you. Key Responsibilities Manage inbound and outbound international customer calls, emails, and chat inquiries professionally and efficiently Handle international voice process and non-voice process (email & chat) across global customers Follow SOPs for query resolution, escalation, and documentation Conduct basic video monitoring tasks — review CCTV footage, flag anomalies, and report issues to supervisors Maintain accurate records of customer interactions using CRM and ticketing systems Communicate clearly and empathetically with customers, maintaining a positive tone at all times Identify service gaps or operational issues and report them promptly to the team lead  Qualifications 1–3 years of hands-on experience in international BPO, international customer support, or international voice & non-voice process roles Excellent verbal and written communication skills in English Strong background in handling voice calls, email support, and chat support Basic knowledge or experience with video monitoring systems Good understanding of customer service standards, problem-solving, and escalation procedures Calm and professional demeanor under pressure, with a strong customer-first mindset Minimum education: Graduate preferred, or 12th Pass with relevant international customer support experience

About AiSensy AiSensy is a WhatsApp-based Marketing & Engagement platform built on Official WhatsApp Business APIs . We empower 100,000+ businesses and 7,000+ partners —including ISVs, resellers, and affiliates—to scale their engagement and revenue through advanced automation and communication solutions. Recognized as Meta's Emerging Partner of the Year 2023 and CTWA Partner of the Year 2024 , AiSensy is one of India's fastest-growing B2B SaaS startups . 100,000+ Businesses Onboarded : Trusted by businesses across India and beyond. ₹4000+ Crores Revenue Driven : Enabling real results through WhatsApp-led engagement over the last 3.5+ years. About the Role – Partner Support Executive We are looking for a Partner Support Executive who will serve as the first line of support for AiSensy’s partners, ensuring high-quality service, quick resolution of technical and operational issues, and a seamless onboarding experience. You’ll work closely with internal teams to resolve issues, maintain SLAs, and deliver a consistently strong partner experience. Key Responsibilities Partner Query Support Respond to partner queries via email, live chat, or ticketing systems like Freshdesk or Intercom. Maintain strong First Response Time (FRT) and meet chat acceptance SLAs . Service Excellence Ensure CSAT scores of 95%+ by delivering timely, accurate, and empathetic support. Maintain high-quality written communication with typing speeds of 70+ words per minute . Partner Onboarding & Integration Guide partners through the onboarding process and assist with dashboard integrations. Understand the unique business use cases of partners and deliver tailored support solutions. Cross-Team Collaboration Work with Product, Tech, and Sales teams to resolve escalations and improve the partner experience. Ensure clear documentation, consistent follow-ups, and structured handovers for ongoing cases. Must-Have 2–4 years of experience in partner or customer support roles (preferably in SaaS/B2B setups). Strong understanding of APIs, Webhooks , and third-party integration workflows. Proficiency with tools like Freshdesk, Zendesk, Intercom , or similar platforms. Excellent verbal and written communication skills. Good to Have Prior experience in SaaS customer success or technical support. Familiarity with CRMs and automation tools. Experience collaborating with internal tech and onboarding teams. Perks & Benefits Be the voice of India’s fastest-growing WhatsApp API platform to its partner ecosystem. Collaborate closely with cross-functional teams and leadership. Exposure to international partner operations and real-time WhatsApp integrations. Why Join AiSensy? Fast-Growing Environment : Work in a high-paced, dynamic setup that prioritizes ownership, learning, and impact. Global Exposure : Collaborate with WhatsApp’s global teams and join exclusive partner events. Create Real Impact : Help 100,000+ businesses achieve tangible outcomes through automation and smart engagement. Learn, Solve, Grow : Gain hands-on experience in technical integrations, client support, and strategic onboarding. Learn More About Us YouTube Demo – Watch Now Partnership Model Explore here Website: https://m.aisensy.com YouTube: AiSensy YouTube Channel LinkedIn: AiSensy LinkedIn Instagram: @aisensy_official

Position : E-Commerce Executive Skill sets required : Knowlegde of how E-Commerce websites function Product Database management SKU Generation on designated platform Packshot Product Photography Fluency in English Chat based customer support and interaction skills Basic graphic design using tools like adobe illustrator and canva Job Type: Full-time Pay: ₹15,000.00 - ₹20,000.00 per month Supplemental Pay: Yearly bonus Ability to commute/relocate: Anand, Gujarat: Reliably commute or planning to relocate before starting work (Preferred) Education: Bachelor's (Required) Experience: E-commerce: 2 years (Required) total work: 4 years (Required)

Skill required: User-Generated Content Moderation - Content Moderation Designation: Trust & Safety Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual may be exposed to flashing lights or contrasting light and dark patterns. Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accenture’s well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. What are we looking for? 2-3 years of customer support experience via phone, email, and chat ? Experience working with direct consumers, in B2C environment; B2B is a distinct advantage ? Strong communication skills with a proactive and positive approach to tasks ? High attention to details and follow through ? An effective team player who is able to also work independently ? Proven ability to deal with problems and solve them effectively ? Professional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experience ? Robust multitasking skills (e.g. able to log calls and interact with the customer simultaneously) ? Online advertising experience is a huge plus and preferred Strong coping, emotional resilience, and stress-management skills Excellent comprehension, communication, and English language skills Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies Strong attention to detail Comfort synthesizing and analyzing information from multiple streams Strong critical thinking and decision-making skills Roles and Responsibilities: Review, classify and/or remove content according to client guidelines, using specific tools and channels Understand and remain updated on changing client policies and guidelines Investigate, resolve, and relay complex content issues to the broader Trust and Safety team o Provide support to customers via live chat on various platforms. o Respond to customer inquiries in a professional and timely manner. o Assist customers in troubleshooting technical issues, placing orders, providing product information, and resolving any concerns. o Identify and resolve customer issues and complaints effectively. o Escalate unresolved issues to higher-level support teams when necessary. o Maintain a calm, positive, and helpful attitude with all customer interactions. o Stay updated with the latest product/service features, company policies, and troubleshooting steps to provide accurate information. o Provide clear and concise explanations to customers regarding products, services, or policies. o Manage multiple customer chats simultaneously while maintaining a high level of customer service. o Ensure that chat responses are efficient, clear, and accurate. o Meet performance metrics for response time, resolution time, and customer satisfaction. o Document customer interactions accurately in the system. o Log all inquiries, complaints, and solutions provided for future reference. o Maintain detailed records of customer issues and feedback for quality and training purposes. o Work closely with other team members and departments to ensure seamless service delivery. o Share feedback, best practices, and insights with the team leader to improve overall team performance. o Maintain high levels of professionalism and ensure that all interactions align with company standards and policies. o Participate in regular training sessions to improve skills and knowledge. Any Graduation

Skill required: User-Generated Content Moderation - Content Moderation Designation: Trust & Safety Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual may be exposed to flashing lights or contrasting light and dark patterns. Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accenture’s well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. What are we looking for? ? 2-3 years of customer support experience via phone, email, and chat ? Experience working with direct consumers, in B2C environment; B2B is a distinct advantage ? Strong communication skills with a proactive and positive approach to tasks ? High attention to details and follow through ? An effective team player who is able to also work independently ? Proven ability to deal with problems and solve them effectively ? Professional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experience ? Robust multitasking skills (e.g. able to log calls and interact with the customer simultaneously) ? Online advertising experience is a huge plus and preferred Strong coping, emotional resilience, and stress-management skills Excellent comprehension, communication, and English language skills Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies Strong attention to detail Comfort synthesizing and analyzing information from multiple streams Strong critical thinking and decision-making skills Roles and Responsibilities: Review, classify and/or remove content according to client guidelines, using specific tools and channels Understand and remain updated on changing client policies and guidelines Investigate, resolve, and relay complex content issues to the broader Trust and Safety team o Provide support to customers via live chat on various platforms. o Respond to customer inquiries in a professional and timely manner. o Assist customers in troubleshooting technical issues, placing orders, providing product information, and resolving any concerns. o Identify and resolve customer issues and complaints effectively. o Escalate unresolved issues to higher-level support teams when necessary. o Maintain a calm, positive, and helpful attitude with all customer interactions. o Stay updated with the latest product/service features, company policies, and troubleshooting steps to provide accurate information. o Provide clear and concise explanations to customers regarding products, services, or policies. o Manage multiple customer chats simultaneously while maintaining a high level of customer service. o Ensure that chat responses are efficient, clear, and accurate. o Meet performance metrics for response time, resolution time, and customer satisfaction. o Document customer interactions accurately in the system. o Log all inquiries, complaints, and solutions provided for future reference. o Maintain detailed records of customer issues and feedback for quality and training purposes. o Work closely with other team members and departments to ensure seamless service delivery. o Share feedback, best practices, and insights with the team leader to improve overall team performance. o Maintain high levels of professionalism and ensure that all interactions align with company standards and policies. o Participate in regular training sessions to improve skills and knowledge. Any Graduation