3.0 - 7.0 years

0 Lacs

karnataka

On-site

As a Speech Analyst at Observe.AI, your main responsibility will be to analyze spoken language data and derive insights. You will need a strong background in data mining within speech and text analytics, data analysis, or a related area, with experience in speech recognition, NLP, or voice analytics. In this role, you will collaborate with cross-functional teams to enhance speech-based applications, customer interactions, and AI voice technologies. - Configure and automate quality assurance processes. - Understand customer quality evaluation forms for pilots and proof of concepts. - Configure trackable points of interest from evaluation forms into the Observe.AI dashboard. - Automate scoring...

Posted 3 weeks ago

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Chat Support SUMERU INC

1.0 - 5.0 years

0 Lacs

indore, madhya pradesh

On-site

Job Description: As a Customer Care Executive for the Western Union Chat Process, you will be responsible for handling international campaigns through chat communication. Your role involves providing excellent customer service through chat interactions, working in a rotational shift schedule, and ensuring effective communication skills are maintained at all times. Key Responsibilities: - Providing excellent customer service through chat interactions - Working in a rotational shift schedule - Ensuring effective communication skills are maintained at all times Qualifications Required: - Being an undergraduate - Having at least 1 year of experience in customer service (preferred) - Possessing a...

Posted 1 month ago

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Customer Support Associate Global Surf IT Infrastructure

1.0 - 5.0 years

0 Lacs

kochi, kerala

On-site

Role Overview: As a Marketing Support Associate, you will play a key role in supporting the marketing and sales functions by managing customer interactions, maintaining lead records, and generating performance reports. Your responsibilities will include handling multiple chat and call interactions efficiently and professionally, delivering clear and effective responses to customer inquiries, and utilizing CRM platforms to track, update, and manage customer leads and interactions. You will be expected to ensure all lead data is accurately recorded, generate regular lead reports, assist in data analysis and reporting, and support the marketing team in various activities as required. Key Respon...

Posted 1 month ago

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Online BPO Chat Process Work from Office (Freshers) Riva Airglobal Service

0.0 - 4.0 years

0 Lacs

delhi

On-site

Role Overview: As a member of the Online BPO Chat Process team, your primary responsibility is to deliver exceptional customer service through chat interactions. You will be assisting customers in resolving issues, addressing inquiries, and ensuring a satisfactory user experience. This position requires you to work from the office, providing an enriching environment for professional growth in the field of customer support. Key Responsibilities: - Engage with customers via the chat platform to efficiently handle their queries and provide timely, accurate, and courteous responses. - Address product-related questions, troubleshoot technical issues, and offer real-time solutions to problems. - S...

Posted 1 month ago

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Telecalling VIHU

0.0 - 4.0 years

0 - 0 Lacs

kolkata, west bengal

On-site

AUVA Certification Limited is looking for enthusiastic individuals to join their team as Customer Care executives for the chat process. As a Customer Care executive, your main responsibility will be to deliver exceptional customer service and support through chat interactions. This is an excellent opportunity for freshers looking to begin their career in the BPO/Customer Care industry. In this role, you will handle customer inquiries, provide solutions through chat interactions, respond to queries promptly and accurately, and maintain a professional and friendly tone in all conversations. Additionally, you will assist customers in navigating the company's products or services, resolve compla...

Posted 3 months ago

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