Intercom Implementation Expert TransFunnel Consulting

1.0 - 5.0 years

0 Lacs

jaipur, rajasthan

On-site

Role Overview: As an Intercom Implementation Expert at TransFunnel, you will be responsible for owning end-to-end Intercom implementations, including bots, chat flows, ticketing systems, and help center setup. Your role will involve designing and deploying advanced Intercom workflows for support automation, CSAT collection, and deflection strategies. Additionally, you will integrate Intercom with CRMs, telephony platforms, and other customer data platforms to optimize support chains and customer journey automation. Key Responsibilities: - Own end-to-end Intercom implementations, including bots, chat flows, ticketing systems, and help center setup. - Design and deploy advanced Intercom workflows for support automation, CSAT collection, and deflection strategies. - Integrate Intercom with CRMs, telephony platforms, and other customer data platforms. - Build and optimize Fin AI bots for intelligent query handling, lead routing, and customer behavior prediction. - Configure Custom Bots, Resolution Bots, and Inbox Workflows using Operator and Fin rules. - Set up and manage Intercom dashboards, reporting, and performance insights for Support KPIs. - Troubleshoot integration issues and ensure data integrity between platforms. - Create personalized onboarding flows, NPS surveys, and product usage campaigns. - Optimize support chains and customer journey automation. Qualifications Required: - 1 to 3 years of work experience in Intercom implementation. - Experience in integrating Intercom with CRMs, telephony platforms, and other customer data platforms. - Proficiency in building and optimizing Fin AI bots. - Strong troubleshooting skills and the ability to ensure data integrity between platforms. - Excellent communication skills and the ability to work collaboratively in a team environment. Additional Company Details: At TransFunnel, you will have the opportunity to directly influence the company's growth and shape the digital strategies of leading global enterprises. You will work alongside seasoned experts, continuously learn, and expand your skill set in a fast-paced, innovative environment. The company values proactivity, new ideas, and delivering exceptional client results. Additionally, you will engage with clients and projects across diverse international markets, contributing to a culture of excellence and collaboration. If you are a strategic marketing leader with a passion for driving growth and innovative ideas, TransFunnel invites you to join their team and be part of a company that is defining the future of MarTech consulting. To learn more about TransFunnel and their innovative solutions, you can visit their website or reach out to them at hr@transfunnel.com for further details.,

Posted 4 days ago

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