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Product Support Specialist Loop Subscriptions

1.0 - 3.0 years

0 Lacs

gurgaon, haryana, india

On-site

You will be required to deliver exceptional customer experiences through chat, email, and Slack. You'll resolve product-related queries, troubleshoot technical issues, and ensure high CSAT scores by providing timely, empathetic, and accurate support. This role involves collaborating with internal teams, spotting process gaps, and staying updated on product improvements to drive efficiency and customer satisfaction. Responsibilities Resolve product-related queries using chat-based software and manage merchant issues on Slack. Own Customer Satisfaction (CSAT) by delivering timely, empathetic, and accurate resolutions. Proactively identify and resolve process issues to improve support efficienc...

Posted 1 day ago

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