11 Chat Audit Jobs

Hiring for Quality Manager role Location: Hyderabad Process: International Chat Process Salary: Up to 17.2 LPA Shift: Night Shift, 5 Days Working Rotational offs both side Cabs call @9205503253 / 9953262467 Required Candidate profile Experience in Banking domain is must with team handling QC tools RCA NPS TBASS min 1 years Quality Manager or 2 years Deputy Manager is must Perks and benefits Both side cabs

Urgent Hiring for Quality Assurance Associate Customer Support Key responsibilities Conduct regular audits of customer interactions (voice calls and chat transcripts) to assess accuracy, empathy, communication skills, adherence to process, and overall customer experience. Maintain and update audit logs and performance dashboards. Identify common error trends and areas of improvement across the team. Provide detailed, actionable feedback to associates through one-on-one sessions. Track progress on feedback and ensure continuous improvement. Design and administer periodic product and process knowledge tests for associates. Support the development of SOPs and quality benchmarks for new processe...

Need Min 1.5yrs exp as Quality Analyst from International Voice/ Chat Customer Support Process BPO. International Voice/ Chat Audit Well Versed with QC Metrics RCA US Shifts Fluent English Call 8447780697 send CV monu@creativeindians.com

JD: Identify gaps in processes and develop mitigation plans to reduce risk across the team and within operational functions Monitor and report on chat & ticket activities and identify opportunities to strengthen controls Represent business teams to initiatives that impact processes across the team ensuring team preparedness and operational readiness Provide communication across the team for initiative updates and with stakeholders as needed for commercial awareness Provide analytical insight and reporting within the team relative to key metrics and target goals Identify the root cause of defects and find areas of improvement in the process in the process being audited. Provide ideas for proc...

Responsibilities * Lead a team of quality professionals to ensure compliance with 7QC, root cause analysis, and quality audit standards in US Healthcare process. * Conduct regular quality checks and non-voice quality audits to identify areas for improvement. * Develop and implement effective quality control processes for BPO non-voice services. * Collaborate with cross-functional teams to resolve quality issues and improve overall service delivery. Job Requirements * 4-8 years of experience in Quality Assurance or related field. * Strong knowledge of 7QC, root cause analysis, quality tools, and quality control principles. * Experience in leading a team or managing projects related to Quality...

Role: Quality Analyst / Quality Lead For Analyst role - Min 3+ Years experience in Call Audits/ Chat Audits For Lead role - Min 9+ years exp in Call Audits/ Chat Audits Strong understanding on Performing ATA Reports, Preparing Dashboards, Voice+Chat Audits, Change Request , Problem Tickets, Service Requests . Shift: Rotational Shift WFO Location: Noida Both Side Cab provided Send resume to anumeha@manningconsulting.in

Must have Min 1+yrs Exp as Quality Analyst from Technical/ Semi Technical Voice Chat Email process BPO Need Immediate Joiners. Must know Quality QC Metrics/ Call Audits/ RCA. Excellent Comms required Call 8447780697 send CV monu@creativeindians.com

About Habuild: Habuild is Indias first habit-building platform starting with daily yoga. Our mission is to make habit building simple, consistent, and joyful for every household. Whether you're 3 or 91, we help you show up daily. With over 1 Crore members across 100+ countries, Habuild is building the largest wellness movement rooted in daily discipline, consistency, and care. As we scale rapidly, were looking for a quality-focused and process-driven leader to head the Audit and Quality Check vertical within our Member Support Team . This role is central to ensuring we consistently deliver exceptional support experiences to our growing global community. To Apply: Please fill up the applicati...

Roles and Responsibilities Conduct quality analysis, inspection, and audits to ensure compliance with industry standards and company policies. Identify areas for improvement through root cause analysis and implement corrective actions. Collaborate with cross-functional teams to resolve quality issues and improve overall process efficiency. Develop and maintain documentation of quality procedures, checklists, and reports. Need QA candidate who had experience in CSA Non-Voice background [ Trust & Safety Email chat candidates are more preferable] Need good knowledge on Play store Apps and Android knowledge Need 1 to 3 years of Experience candidate in Technical non voice background Need Immediat...

We are seeking a meticulous Sales Auditor to conduct qualitative and quantitative audits across all customer interactionsbe it through chat, call, or 1:1sacross our organization. Your expertise will be instrumental in enhancing CSAT levels and fortifying our SOPs. As an Auditor for Customer Interaction Channels, you will be instrumental in maintaining the highest standards of customer service and communication across various mediums, including chat, call, and video interactions. Your role will involve assessing interaction quality, ensuring adherence to company policies, and driving continuous improvement initiatives to enhance overall service delivery. Key Responsibilities well trust you wi...

Must have Min 1+yrs Exp as Quality Analyst from Technical/ Semi Technical Voice Chat Email process BPO Need Immediate Joiners. Must know Quality QC Metrics/ Call Audits/ RCA. Excellent Comms required Call 8447780697 send CV monu@creativeindians.com