We are looking for Collection Executives (Domestic Voice) 📍 Location: Kakkanad, Cochin Join Charter's expanding team as a Domestic Collection Executive. In this role, you will handle inbound and outbound calls within India and support customers in resolving debt-related issues. Job Responsibilities: Manage inbound and outbound domestic collection calls in a timely manner. Communicate effectively with customers in their preferred regional language (Tamil / Telugu / Hindi / Malayalam). Identify customer’s needs, clarify information, and provide suitable solutions. Record details of conversations and transactions in the database. Escalate priority issues as required. Attend client briefings, meetings, and training sessions. Qualifications & Requirements: Proficiency in regional languages (Tamil / Telugu / Hindi / Malayalam). Strong communication, listening, and negotiation skills. Ability to multitask, set priorities, and manage work efficiently. Basic computer knowledge. Willingness to work in rotational shifts. 0 – 1 year of experience in customer service/collections preferred. Salary: Negotiable (₹12,000 – ₹15,000 per month) Additional Benefits: Cab facility (Pick-up and drop) within Cochin city limits. Health insurance after completion of 1 year of service. Provident Fund. 📩 Applying: Please send your CV to careers@chartermerc.com.au About Charter Charter is a leading financial services company based in Kochi, India, providing comprehensive financial solutions to clients across India, Australia, New Zealand, and the US. We are committed to delivering exceptional service and creating a positive workplace for our employees. Job Type: Full-time
We are looking for a Team Leader - Debt Collections (Domestic Process) Location: Kakkanad, Cochin (Preferred immediate joiners) Join Charter's expanding team as a Team Leader - Debt Collections in our Domestic Process team. In this role, you will lead a team of Collection Executives, handle both inbound and outbound collection calls, and resolve customer issues related to outstanding debts across the domestic market. We are seeking an experienced professional who can manage a team and deliver exceptional results. Key Responsibilities: Lead, motivate, and manage a team of Collection Executives specialized in Finance and banking to ensure targets and performance goals are consistently met. Handle both inbound and outbound collection calls to resolve issues related to debts from customers across the domestic market. Identify customers’ needs, clarify information, and provide tailored solutions to resolve issues efficiently. Track and analyze team performance, providing guidance and support for improvement. Maintain accurate records of all conversations and transactions in the database. Escalate priority issues to higher management as needed, ensuring prompt resolution. Participate in client briefings, team meetings, and training sessions to stay updated on company processes and industry best practices. Ensure that team members adhere to company policies, compliance standards, and performance metrics. Qualifications & Requirements: Minimum 4 years of experience in collections or related roles, with at least 2 year in a team leadership capacity. Strong communication skill. Excellent listening and negotiation skills to engage effectively with customers. Proven ability to multitask, prioritize, and manage time effectively in a fast-paced environment. Proficient in basic computer skills and comfortable working in a shift-based environment. Strong leadership qualities with the ability to manage a team, set performance targets, and drive results. Previous experience in a domestic process is highly preferred. Salary: Negotiable Additional Benefits: Cab facility (Pick-up and drop) within Cochin city limits. Health insurance after completion of 1-year service. Applying: Please send your CV to careers@chartermerc.com.au Job Type: Full-time About Charter: Charter is a leading financial services company based in Kochi, India, providing comprehensive financial solutions to clients across Australia, UK, New Zealand, India, and the US. We are committed to delivering exceptional service to our clients while fostering a positive, supportive work environment for our employees.
Job Responsibilities: Manage inbound and outbound collection calls in a timely manner. Identify customer’s needs, clarify information, research every issue and provide solutions Identify and escalate priority issues, keep records of all conversations and transactions in the database Attend client briefings, meetings and trainings Qualifications & Requirements : Strong in English Language communication Listening & Negotiation skills to effectively engage with customers Ability to multi-task, set priorities and manage work efficiently Basic computer Skills and willingness to work in shifts 0 – 1 year experience
🌟 Job Opportunity: Operations Manager – Domestic Collections 📍 Location: South India (Kerala / Tamil Nadu / Karnataka / Telangana preferred) 🏢 Department: Collections – Domestic Process Key Responsibilities: Lead and manage a team of collection executives handling domestic portfolios. Drive collection performance across buckets (0–6), early-stage, late-stage, and recovery portfolios, ensuring achievement of monthly targets. monitor collections performance, manage customers, team managements, etc Analyze delinquency trends and implement strategies to reduce NPAs. Conduct regular team huddles, performance reviews, and motivate team members. Ensure compliance with company policies, regulatory guidelines, and RBI norms. Coordinate with senior management for process improvements and escalations. Requirements: Experience: 5–8 years in collections/recovery/financial services, with 1–2 years in a supervisory or TL role. Preferred Background: BFSI, NBFC, Recovery agencies, or Exchange houses. Strong knowledge of retail loan products (PL, CL, CD, Auto Loan, Digital Products). Ability to manage high-pressure targets and motivate teams. Communication Skills: English + regional languages (Malayalam/Tamil/Telugu/Kannada preferred). Skills: Strong negotiation and problem-solving abilities. 💼 Why Join Us? (Salary & Benefits) 💰 Competitive Salary as per industry standards. 🚖 Cab Facility (Pick-up & drop) within Cochin city limits. 🏥 Health Insurance after 1-year of service. 📈 Career Growth Opportunities in a leading financial services company. 🤝 Supportive Work Environment promoting learning, teamwork, and excellence. 📧 How to Apply: Send your CV to careers@chartermerc.com.au About Charter: Charter is a leading financial services company based in Kochi, India, offering solutions to clients across Australia, UK, New Zealand, India, and the US. We are committed to exceptional client service while providing a positive and growth-oriented environment for our employees.
🎯 ATTENTION JOB SEEKERS! We’re Hiring – Customer Relationship Executive (Australia Process) 📍 Location: Cochin 🕒 Shift: Australian Shift (Willingness to work required) About CharterEstablished in 1986, CHARTER is a 100% Australian-owned company providing end-to-end collection services to Banks, Telcos, Corporates, SMEs, Utilities, and Government Departments for over 35 years. Role OverviewJoin our dynamic team and engage with Australian clients! You’ll handle inbound & outbound calls, resolve customer queries, and ensure excellent service delivery. What You’ll Do✅ Manage inbound & outbound calls ✅ Identify customer needs & provide solutions ✅ Escalate priority issues ✅ Maintain accurate call records ✅ Attend client briefings & training sessions What We’re Looking For⭐ Minimum 1 year experience in a contact centre ⭐ Excellent English communication & negotiation skills ⭐ Strong multitasking & prioritization ability ⭐ Basic computer knowledge ⭐ Willingness to work in Australian time zone Good to Have✨ Experience in debt collection or receivables management ✨ Team handling or decision-making experience 📧 Apply Now! Be part of a professional and growing global team at CHARTER.