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Customer Service Executive - Mumbai Nahur Magma Hdi General Insurance

1.0 - 5.0 years

2 - 3 Lacs

thane, navi mumbai, mumbai (all areas)

Work from Office

Role & responsibilities Customer Support Respond to customer inquiries via phone, email, and chat in a timely and professional manner. Provide accurate information about insurance policies, claims, and procedures. Escalate complex issues to senior team members or managers when necessary. Issue Resolution Assist customers in resolving complaints and service-related problems. Document customer interactions and ensure proper follow-up until resolution. Performance & Reporting Meet daily and weekly performance targets such as response time, resolution rate, and customer satisfaction scores. Maintain records of customer interactions in the system for reporting and analysis. Please share the cv on...

Posted 2 weeks ago

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