5 Chargeback Lifecycle Jobs

Position Overview: The Team Lead will be assisting in the day-to-day operations of the department contributing to the successful achievement of the team's goals and objectives. Responsibilities include handling complex chargeback cases, acting as a first level contact for escalations, and the monitoring of call & case workflows to meet service level/performance targets. The candidate will assist management in various sundry activities which include but are not limited to reporting, quality assurance, procedural development, and continuous learning and improvement activities. Position: Supervisor - Joint Recovery Processing (JRP) Position Status: Full Time - Work from Office Hours of Work: Business hours Department: PCB Back Office Risk Operations Salary: Responsibilities: . Support the accomplishment of all contracted service level targets/agreements. . Manage monthly and ad-hoc agent coaching and feedback. . Assist in daily, weekly, and monthly quality assurance activities. . Provides day to day support to the team and handle first level escalations as they arise or are assigned. . Maintain a strong understanding of all tasks within the department including expert knowledge of the Chargeback lifecycle and the various reason codes. . Identify opportunities to improve the efficiency and effectiveness of business processes and recommend to management. . Identify areas of opportunity for staff to develop knowledge/skills/competencies necessary to complete their roles. . Oversee and aid in new hire training and onboarding. . Contribute to continuous learning activities promoting knowledge and skill development within the team. . Assist in keeping all team members informed and up to date about all relevant and useful information. . Act as a subject matter expert on projects/initiatives . Act as a champion to the staff by raising ideas/concerns that contribute to the overall betterment of the team. . Maintain relationships with internal and external clients. . Frequent review of the MasterCard Worldwide Chargeback Guide to update and maintain knowledge of conditions and requirements for recovery purposes. Requirements: . People Management required. . 3-5 years experience in the financial industry . 3-5 years experience in Dispute/Chargebacks Handling preferred. . Strong Customer Focus/Orientation . Professional written and verbal communication skills . Strong Active listening and negotiation skills . Detail-oriented and ability to multi-task . Strong organizational and time management skills . Strong Decision-making skills and able to exercise sound judgment. . Highly motivated with ability to work independently in a fast-paced environment. . Flexible, reliable, conscientious, and able to follow directions. . Proficiency in MS Word, Excel, Outlook, PowerPoint, and Teams. . Previous experience with TS2 and TCS applications is an asset.

Position Overview: The Supervisor will be assisting in the day-to-day operations of the department contributing to the successful achievement of the team's goals and objectives. Responsibilities include handling complex chargeback cases, acting as a first level contact for escalations, and the monitoring of call & case workflows to meet service level/performance targets. The candidate will assist management in various sundry activities which include but are not limited to reporting, quality assurance, procedural development, and continuous learning and improvement activities. Position: Supervisor - Joint Recovery Processing (JRP) Position Status: Full Time - Work from Office Hours of Work: Business hours Department: PCB Back Office Risk Operations Salary: Responsibilities: . Support the accomplishment of all contracted service level targets/agreements. . Manage monthly and ad-hoc agent coaching and feedback. . Assist in daily, weekly, and monthly quality assurance activities. . Provides day to day support to the team and handle first level escalations as they arise or are assigned. . Maintain a strong understanding of all tasks within the department including expert knowledge of the Chargeback lifecycle and the various reason codes. . Identify opportunities to improve the efficiency and effectiveness of business processes and recommend to management. . Identify areas of opportunity for staff to develop knowledge/skills/competencies necessary to complete their roles. . Oversee and aid in new hire training and onboarding. . Contribute to continuous learning activities promoting knowledge and skill development within the team. . Assist in keeping all team members informed and up to date about all relevant and useful information. . Act as a subject matter expert on projects/initiatives . Act as a champion to the staff by raising ideas/concerns that contribute to the overall betterment of the team. . Maintain relationships with internal and external clients. . Frequent review of the MasterCard Worldwide Chargeback Guide to update and maintain knowledge of conditions and requirements for recovery purposes. Requirements: . People Management required. . 4-7 years experience in the financial industry . 4-7 years experience in Dispute/Chargebacks Handling preferred. . Strong Customer Focus/Orientation . Professional written and verbal communication skills . Strong Active listening and negotiation skills . Detail-oriented and ability to multi-task . Strong organizational and time management skills . Strong Decision-making skills and able to exercise sound judgment. . Highly motivated with ability to work independently in a fast-paced environment. . Flexible, reliable, conscientious, and able to follow directions. . Proficiency in MS Word, Excel, Outlook, PowerPoint, and Teams. . Previous experience with TS2 and TCS applications is an asset.

Position Overview: The Team Lead will be assisting in the day-to-day operations of the department contributing to the successful achievement of the teams goals and objectives. Responsibilities include handling complex chargeback cases, acting as a first level contact for escalations, and the monitoring of call & case workflows to meet service level/performance targets. The candidate will assist management in various sundry activities which include but are not limited to reporting, quality assurance, procedural development, and continuous learning and improvement activities. Position: Supervisor - Joint Recovery Processing (JRP) Position Status: Full Time Work from Office Hours of Work: Business hours Department: PCB Back Office Risk Operations Salary: Responsibilities: Support the accomplishment of all contracted service level targets/agreements. Manage monthly and ad-hoc agent coaching and feedback. Assist in daily, weekly, and monthly quality assurance activities. Provides day to day support to the team and handle first level escalations as they arise or are assigned. Maintain a strong understanding of all tasks within the department including expert knowledge of the Chargeback lifecycle and the various reason codes. Identify opportunities to improve the efficiency and effectiveness of business processes and recommend to management. Identify areas of opportunity for staff to develop knowledge/skills/competencies necessary to complete their roles. Oversee and aid in new hire training and onboarding. Contribute to continuous learning activities promoting knowledge and skill development within the team. Assist in keeping all team members informed and up to date about all relevant and useful information. Act as a subject matter expert on projects/initiatives Act as a champion to the staff by raising ideas/concerns that contribute to the overall betterment of the team. Maintain relationships with internal and external clients. Frequent review of the MasterCard Worldwide Chargeback Guide to update and maintain knowledge of conditions and requirements for recovery purposes. Requirements: People Management required. 3-5 years experience in the financial industry 3-5 years experience in Dispute/Chargebacks Handling preferred. Strong Customer Focus/Orientation Professional written and verbal communication skills Strong Active listening and negotiation skills Detail-oriented and ability to multi-task Strong organizational and time management skills Strong Decision-making skills and able to exercise sound judgment. Highly motivated with ability to work independently in a fast-paced environment. Flexible, reliable, conscientious, and able to follow directions. Proficiency in MS Word, Excel, Outlook, PowerPoint, and Teams. Previous experience with TS2 and TCS applications is an asset. Show more Show less

Position Overview: The Supervisor will be assisting in the day-to-day operations of the department contributing to the successful achievement of the teams goals and objectives. Responsibilities include handling complex chargeback cases, acting as a first level contact for escalations, and the monitoring of call & case workflows to meet service level/performance targets. The candidate will assist management in various sundry activities which include but are not limited to reporting, quality assurance, procedural development, and continuous learning and improvement activities. Position: Supervisor - Joint Recovery Processing (JRP) Position Status: Full Time Work from Office Hours of Work: Business hours Department: PCB Back Office Risk Operations Salary: Responsibilities: Support the accomplishment of all contracted service level targets/agreements. Manage monthly and ad-hoc agent coaching and feedback. Assist in daily, weekly, and monthly quality assurance activities. Provides day to day support to the team and handle first level escalations as they arise or are assigned. Maintain a strong understanding of all tasks within the department including expert knowledge of the Chargeback lifecycle and the various reason codes. Identify opportunities to improve the efficiency and effectiveness of business processes and recommend to management. Identify areas of opportunity for staff to develop knowledge/skills/competencies necessary to complete their roles. Oversee and aid in new hire training and onboarding. Contribute to continuous learning activities promoting knowledge and skill development within the team. Assist in keeping all team members informed and up to date about all relevant and useful information. Act as a subject matter expert on projects/initiatives Act as a champion to the staff by raising ideas/concerns that contribute to the overall betterment of the team. Maintain relationships with internal and external clients. Frequent review of the MasterCard Worldwide Chargeback Guide to update and maintain knowledge of conditions and requirements for recovery purposes. Requirements: People Management required. 4-7 years experience in the financial industry 4-7 years experience in Dispute/Chargebacks Handling preferred. Strong Customer Focus/Orientation Professional written and verbal communication skills Strong Active listening and negotiation skills Detail-oriented and ability to multi-task Strong organizational and time management skills Strong Decision-making skills and able to exercise sound judgment. Highly motivated with ability to work independently in a fast-paced environment. Flexible, reliable, conscientious, and able to follow directions. Proficiency in MS Word, Excel, Outlook, PowerPoint, and Teams. Previous experience with TS2 and TCS applications is an asset. Show more Show less

Roles and Responsibilities Support the accomplishment of all contracted service level targets/agreements. Manage monthly and ad-hoc agent coaching and feedback. Assist in daily, weekly, and monthly quality assurance activities. Provides day to day support to the team and handle first level escalations as they arise or are assigned. Maintain a strong understanding of all tasks within the department including expert knowledge of the Chargeback lifecycle and the various reason codes. Identify opportunities to improve the efficiency and effectiveness of business processes and recommend to management. Identify areas of opportunity for staff to develop knowledge/skills/competencies necessary to complete their roles. Oversee and aid in new hire training and onboarding. Contribute to continuous learning activities promoting knowledge and skill development within the team. Assist in keeping all team members informed and up to date about all relevant and useful information. Act as a subject matter expert on projects/initiatives Act as a champion to the staff by raising ideas/concerns that contribute to the overall betterment of the team. Maintain relationships with internal and external clients. Frequent review of the MasterCard Worldwide Chargeback Guide to update and maintain knowledge of conditions and requirements for recovery purposes. Ensure excellent customer service, resolving customer complaints and issues in a timely and professional manner. Oversee daily branch operations, including transactions, customer interactions, and cash handling. Identify and mitigate potential risks, ensuring compliance with banking regulations and policies. Monitor and evaluate team performance, providing feedback and coaching to improve productivity and efficiency. Experience Needed Banking Experience: Typically 8-10 years of experience in a banking environment, preferably in a supervisory or leadership role. Domain Experience: Should have managed AML Process for minimum 3 years and should have experience in Finance Transaction, settlement & Reconciliation, Credit Offline & Customer service Investigator 3. Leadership Skills: Proven leadership skills, with experience in managing teams and motivating staff. 4. Customer Service: Excellent customer service skills, with experience in resolving customer complaints and issues. 5. Operational Knowledge: Strong knowledge of banking operations, including transactions, cash handling, and risk management. 6. Regulatory Compliance: Familiarity with banking regulations and policies, ensuring compliance and risk management. 7. Communication Skills: Excellent communication and interpersonal skills, with ability to interact with customers, staff, and management.