177 Chargeback Jobs - Page 7

Analyze and investigate fraud claims, handle chargebacks, resolve disputes, and manage high-risk transactions. Communicate with customers/merchants, respond to inquiries, and track fraud trends. Ensure accuracy, efficiency, and customer satisfaction.

Position Title: Assistant Vice President Operations (Banking & Capital Markets) Role Overview: The Assistant Vice President Operations will manage and oversee the operational framework supporting Banking and Capital Market services, with a specific focus on U.S. banking standards and regulatory compliance. This individual will lead a team of managers, ensuring high-quality service delivery aligned with established KPIs and service-level agreements (SLAs), while maintaining adherence to industry best practices and regulatory frameworks. Key Responsibilities: Operational Oversight & Compliance: Oversee day-to-day banking operations with a solid grasp of U.S. banking regulations and compliance requirements. Monitor and ensure adherence to internal standards, regulatory guidelines, and industry benchmarks. Drive operational excellence by implementing control mechanisms and process enhancements. Prepare and maintain operational metrics, dashboards, and executive reports for leadership and committee review. Governance & Risk Management: Support client-driven risk governance frameworks and cross-functional initiatives to ensure cohesive operational alignment. Participate in the front-line risk management programs, helping to evaluate, monitor, and reduce operational risks for diverse client portfolios. Assist with integrating process changes resulting from regulatory updates or market shifts. Conduct root cause analyses and incident reviews to detect process vulnerabilities and collaborate with stakeholders on strategic solutions. Stakeholder Collaboration: Work closely with internal and external partners to ensure consistent operational practices and oversight standards. Facilitate communication across departments to align objectives and deliver seamless service to clients. Leadership & People Management: Lead and mentor a team of professionals, providing coaching, performance feedback, and development opportunities. Conduct regular evaluations to enhance individual and team performance. Bring pan-India exposure to managing diverse teams across various regional locations. Project & Process Management: Oversee commissioning of new banking and capital market operations projects, as well as the decommissioning of outdated workflows. Manage project lifecycles, including budgeting, timeline management, and quality control to ensure timely and cost-effective delivery. Promote continuous improvement through process evaluations and quality audits. Qualifications & Skills: Education: Bachelor's degree in any discipline required; preference for candidates with a Master's degree in Finance or related fields. Professional Experience: Proven experience in managing complex banking operations and regulatory compliance frameworks. Good to have experience in Fraud Operations, KYC, AML, Chargeback, Collections, Capital Market. Familiarity with project management methodologies and risk assessment techniques. Strong understanding of operational risk, control assessments, and remediation planning. Ability to manage multiple priorities in a dynamic environment, delivering under tight deadlines.

Urgent Hiring For "Banking Operations Executive" Experience - Minimum 1 year of Email Shift- Day shift Immediate joiners preferred Package - 3 LPA - 3.5 LPA HR Arti 9522754537 Required Candidate profile 1 year of experience preferred in Email Excellent verbal and written communication Advance Excel knowledge is required. Excellent English communication required

Role & responsibilities Job Title: Disputes and Chargeback Analyst (Card Disputes Fraud & Non-Fraud) Location: Malad, Mumbai Job Type: [Full-Time/Shift-Based – specify if needed] Process Type: Chat Support Company: Teleperformance DIBS Industry: BPO / FinTech / Banking Support Services --- Job Summary: Teleperformance DIBS is hiring candidates with experience in card disputes, chargebacks, and fraud/non-fraud case handling. The role demands strong communication skills, analytical thinking, and a keen attention to detail in a high-pressure chat-based customer service environment. --- Mandatory Experience: Minimum 1 year of experience in disputes and chargeback handling. Prior experience in handling card disputes, including both fraud and non-fraud, is mandatory. Familiarity with Visa’s VROL (Visa Resolve Online) platform is strongly preferred. Experience in chat-based customer service with a demonstrated ability to resolve complex queries efficiently. --- Language Proficiency: Proficiency in written English. Second language proficiency level of B2 or higher (as per CEFR). --- Skills and Requirements: Strong communication skills (especially in customer chats). Critical and analytical thinking. Excellent attention to detail. Ability to multitask, analyze, and make decisions under time pressure. Solid computer literacy and ability to conduct research online. --- Interested Candidates Can Contact: HR Coordinator Contacts: Punita – 9833623145 Chhaya – 8657460088 Email IDs: chhaya.agarwal@teleperformancedibs.com punitha.raj@teleperformancedibs.com

Job Title: Partner Support Specialist - Payment Operations Location: Thane What does a successful Partner Support Specialist - Payment Operations do at Fiserv? As a Partner Support Specialist - Payment Operations at Fiserv, you will be the primary support contact for our payment partners, ensuring seamless payment operations and integration success. You will play a critical role in troubleshooting payment-related issues, guiding partners through technical and compliance processes, and delivering actionable insights to improve their performance. Your efforts will bridge internal teams, enhancing mutual success and fostering strong, long-lasting relationships with our partners. What you will do: - Act as the primary support contact for payment partners (e.g., Payfacs, ISOs). - Handle inquiries related to settlements, transaction statuses, integration, and account settings. - Troubleshoot issues related to transaction processing, reconciliations, chargebacks, and payout delays. - Support partners with onboarding processes, including technical integration (API or host-to-host integrations). - Guide partners through KYC documentation processes and regulatory compliance requirements. - Monitor payment flows and flag any inconsistencies or performance degradation across payment channels. - Deliver periodic performance and transaction reports to partners. - Work closely with product, risk, finance, and engineering teams to enhance partner experience and provide feedback. What you will need to have: - 5+ years of experience in payment operations or financial services. - Strong understanding of payment flows and industry standards (e.g., 3DS, PCI-DSS, chargebacks). - Familiarity with payment gateways, acquiring, issuing, and payment APIs. - Experience with support tools and reporting tools. - Bachelors degree in a relevant field or an equivalent combination of education, work, and/or military experience. What would be great to have: - 7+ years of relevant experience in payment operations. - Proven track record of managing SLAs and prioritizing tasks. - Ability to stay composed under pressure and manage multiple projects simultaneously. - Excellent communication and problem-solving skills.

Urgent Hiring For "Banking Operations Executive" Experience - Minimum 1 year of Email Shift- Day shift Imediate joiners preferred Package - 3 LPA - 3.5 LPA HR Sangeeta 7693928266 Required Candidate profile 1 year of experience preferred in Email Excellent verbal and written communication Advance Excel knowledge is required. Excellent English communication required

Job Objective: We are looking for someone who can handle disputes/chargebacks, handle stakeholders, be the interface for PhonePe Customer Support team, internal technical team and external business / services. Responsible for providing timely and accurate resolution to both technical & non technical issues raised by customers on the PhonePe platform. A Recon Specialist is expected to address chronic system issues, provide process improvements, develop internal documentation and contribute to a team environment, all while adhering to service level agreements. Role Expectations: Analysis of disputes/chargebacks with end to end closure post discussion with relevant stakeholders. Developing, owning and monitoring solutions for production and non-production environments and applications. Flexible to take up extra Initiative or additional work as per the organizational requirement Provide feedback from customer users to the team. Maintain on-going record of problem analysis and resolution activity in an on-call tracking system Desired Skills & Education. Diagnosing, troubleshooting and fixing issues related to Customer payments. Experience, Skills, Qualifications: 2-3 years of experience in dispute management and in NPCI products. Proven success in a fast paced production support environment. Good in problem solving and analytical skills. Demonstrated ability to communicate effectively in writing, ideally with a successful track Record of responding to/resolving customer issues through written communication Excellent written and oral communications skills Prior experience in e-commerce or payments / web services domain as a Technical support executive Ability to effectively work with cross functional teams. Possess ability to understand business problems and provide solutions/information related to the business requirements.

SUMMARY Freelance Opportunities with GIG4U Join the Gig Revolution! Are you a student, gig worker, or someone looking to earn through short - term, flexible jobs? At GIG4U, we bring exciting freelance gigs across cities, giving you the chance to work with leading brands and gain hands - on experience in the retail, events, fieldwork, and services sectors. Who Can Join? Anyone with passion, energy, and a will to earn! Whether you're a college student, in - between jobs, or looking for a flexible income stream GIG4U is for you. Roles You Can Explore Event Promoters & Event Coordinators Retail Store Executives (Part - Time/Full - Time) Field Promoters & Brand Ambassadors Market Survey Executives Background Verification Executives Freelance Stock Audit Support Merchant Onboarding Executives Product Demo & Field Sampling Staff Freelance Delivery Executives & Warehouse Support Why GIG4U? Flexible Schedules Choose when and where you want to work Quick & Transparent Payouts Per Day, Per Hour, Per Task models Easy Onboarding Process Just sign up and get verified Short - Term Projects Ideal for building experience fast Weekly/Task - Based Earnings Starting from 500/day and up to 20,000+/month Work with Top Brands Boost your profile with real - world gigs No Long - Term Commitment Work when you can, skip when you can’t To explore more freelance opportunities, please visit https://gig4u.co/signup - field - workers?From=campaign - alljobs&adid=FieldSP&date=2023 - 07 - 3 Requirements A smartphone with internet access Good communication skills Field roles may require a two - wheeler and local travel Must be punctual, proactive, and customer - friendly Benefits Earnings & Payouts: Minimum Earnings: 16,000/month Maximum Earnings: 20,000/month Weekly payouts are based on the performance. Earnings may vary depending on specific city slabs.

We are looking for a highly skilled and experienced Fraud Risk Officer to join our team at Equitas Small Finance Bank Ltd. The ideal candidate will have 1-2 years of experience in the BFSI industry, preferably with a background in credit card fraud risk management. Roles and Responsibility Develop and implement effective strategies to mitigate credit card fraud risks. Conduct thorough analysis of credit card transactions to identify potential fraudulent activities. Collaborate with cross-functional teams to resolve complex fraud cases. Monitor and report on key performance indicators related to credit card fraud prevention. Stay up-to-date with industry trends and best practices in fraud risk management. Provide training and guidance to junior staff members on fraud risk management procedures. Job Requirements Strong understanding of credit card operations and fraud detection techniques. Excellent analytical and problem-solving skills with attention to detail. Ability to work effectively in a fast-paced environment with multiple priorities. Strong communication and interpersonal skills for collaboration with stakeholders. Experience with fraud risk management tools and technologies is an asset. Bachelor's degree in any discipline; relevant certifications or qualifications are desirable.

Urgent Hiring For "Banking Operations Executive" Experience - Minimum 1 year of Email Shift- Rotaional Excel experince is required.{ VLOOKUP, HLOOKUP, PIVIOT TABLE} Imediate joiners preferred Package - 3 LPA - 3.5 LPA HR Kanchan 9691001643 Required Candidate profile 1 year of experience preferred in Email Excellent verbal and written communication Advance Excel knowledge is required. Excellent English communication required

Job Description Description We are seeking a skilled SAP SD Vistex Consultant to join our team in India. The ideal candidate will have 4 to 15 years of experience in SAP SD and Vistex implementation and configuration, along with a strong understanding of sales processes and rebate management. This role involves analyzing business requirements, designing solutions, and providing ongoing support to ensure optimal system performance. Role & responsibilities Analyze and gather requirements from stakeholders for SAP SD and Vistex functionalities. Design, configure, and implement solutions in SAP SD and Vistex to meet business needs. Conduct testing and validation of configurations and customizations. Provide support during the implementation and post-implementation phases. Create and maintain documentation related to the system configurations and processes. Collaborate with cross-functional teams to ensure seamless integration of solutions. Troubleshoot issues and provide solutions related to SAP SD and Vistex. Train end-users and provide user support for the SAP SD and Vistex applications. Skills and Qualifications 4 to 15 years of experience in SAP SD and Vistex configuration and implementation. Strong understanding of SAP SD processes including sales order processing, pricing, and billing. Experience with Vistex functionalities, including rebate processing and contract management. Proficiency in SAP configuration tools and methodologies. Knowledge of integration points between SAP SD and other modules such as MM, FI, and CO. Ability to analyze business requirements and translate them into technical specifications. Strong problem-solving skills and attention to detail. Excellent communication and interpersonal skills. Ability to work independently as well as in a team environment. Relevant SAP certifications in SD or Vistex are a plus.

Job Description Description We are seeking a skilled SAP SD Vistex Consultant to join our team in India. The ideal candidate will have 4 to 15 years of experience in SAP SD and Vistex implementation and configuration, along with a strong understanding of sales processes and rebate management. This role involves analyzing business requirements, designing solutions, and providing ongoing support to ensure optimal system performance. Role & responsibilities Analyze and gather requirements from stakeholders for SAP SD and Vistex functionalities. Design, configure, and implement solutions in SAP SD and Vistex to meet business needs. Conduct testing and validation of configurations and customizations. Provide support during the implementation and post-implementation phases. Create and maintain documentation related to the system configurations and processes. Collaborate with cross-functional teams to ensure seamless integration of solutions. Troubleshoot issues and provide solutions related to SAP SD and Vistex. Train end-users and provide user support for the SAP SD and Vistex applications. Skills and Qualifications 4 to 15 years of experience in SAP SD and Vistex configuration and implementation. Strong understanding of SAP SD processes including sales order processing, pricing, and billing. Experience with Vistex functionalities, including rebate processing and contract management. Proficiency in SAP configuration tools and methodologies. Knowledge of integration points between SAP SD and other modules such as MM, FI, and CO. Ability to analyze business requirements and translate them into technical specifications. Strong problem-solving skills and attention to detail. Excellent communication and interpersonal skills. Ability to work independently as well as in a team environment. Relevant SAP certifications in SD or Vistex are a plus.

Job Description: Analyze financial transactions and account activity to identify unusual activity to identify unusual or suspicious patterns. Conducting in-depth investigations into potential fraud cases, which may involve gathering evidence. Performing 360 Reviews on the Alert which has been triggered due to violation of threshold set for the systems for Fraud types (i.e.- ATO, PTO, TOA, ID Theft, ATO Scam, First Party Frauds etc.) Conduct 360 fraud reviews for the customers profiles and responsible for detecting and mitigating core banking, payments, fraud, and account opening red flags. Implemented solutions to fraud problems across ATO’s, P2P Payments, ACH kiting, check kiting, and wire fraud Multiple investigations into whistleblower complaints concerning account hijacking, transactional frauds, funds transfer return, checks (RDC, Thea) or ACH transactions that provided real time decisions on credit card, loan, and Zelle fraud red flags Combined retroactive analysis with current state fraud control assessments to implement technology and process framework that provided real time decisions on fraud strategy and overall fraud assessment Liaison with internal and external counterparts to perform end-to-end alert reviews (360 review) from fraud alert generation through to SAR filing. Analyze data trends and out of pattern activities to assimilate the next course of action (Case closure, Reimbursements, or escalation) Adjudicate the fraud type and apply relevant mitigation steps basis policies and procedures

Ienergizer is Hiring for Fraud/Chargeback/Dispute Analyst US Banking Process in Fraud Prevention & Dispute Handling (Backoffice) CTC - 6 LPA Our client in the banking industry is seeking a highly analytical and detail-oriented Fraud Analyst to join their team. As a Fraud Analyst, you will play a crucial role in identifying and preventing fraudulent activity within the bank's operations and systems. This position requires a strong understanding of financial regulations and a keen eye for suspicious behavior. - * Conduct thorough investigations into suspected fraudulent activity using a variety of tools and techniques. * Analyze transaction data and account activity to identify patterns and anomalies that could indicate fraud. * Collaborate closely with law enforcement agencies, internal departments, and external partners to prevent and investigate fraud. * Develop and implement effective fraud prevention strategies and procedures to minimize the risk of fraudulent activity. : . 6 & - , , , , . ( NOTE - ONLY INTERNATIONAL BANKING EXPERIENCE IN BACKEND ROLE WILL BE CONSIDERED ) : | | , ! CONTACT PERSON- AGRASHI TIWARI (7303608211) This is an exciting opportunity for a graduate candidate with a minimum of 06 months of experience in fraud detection or investigation. If you possess the required skills and experience in transaction monitoring, anti-money laundering (AML), account takeover, check fraud, card fraud, and suspicious activity report (SAR) filing, we encourage you to apply today! Our client offers competitive compensation packages, comprehensive benefits, and opportunities for professional growth and development. Join our dynamic and growing team in the banking industry and contribute to our efforts in fighting financial crime. Thanks

Role & responsibilities • Analyze financial transactions and account activity to identify unusual activity to identify unusual or suspicious patterns. • Conducting in-depth investigations into potential fraud cases, which may involve gathering evidence. • Performing 360 Reviews on the Alert which has been triggered due to violation of threshold set for the systems for Fraud types (i.e.- ATO, PTO, TOA, ID Theft, ATO Scam, First Party Frauds etc.) • Conduct 360 fraud reviews for the customers profiles and responsible for detecting and mitigating core banking, payments, fraud, and account opening red flags. Implemented solutions to fraud problems across ATO’s, P2P Payments, ACH kiting, check kiting, and wire fraud • Multiple investigations into whistle blower complaints concerning account hijacking, transactional frauds, funds transfer return, checks (RDC, Thea) or ACH transactions that provided real time decisions on credit card, loan, and Zelle fraud red flags • Combined retroactive analysis with current state fraud control assessments to implement technology and process framework that provided real time decisions on fraud strategy and overall fraud assessment • Liaison with internal and external counterparts to perform end-to-end alert reviews (360 review) from fraud alert generation through to SAR filing. • Analyze data trends and out of pattern activities to assimilate the next course of action (Case closure, Reimbursements, or escalation) • Adjudicate the fraud type and apply relevant mitigation steps basis policies and procedures Required Skills SAR AML INVESTIGATIONS FINANCIAL CRIME Preferred candidate profile

HI Warm Greetings, Transaction Monitoring, Fraud Detection & Investigation Analyst AML Location: Bengaluru, India Shift: US Shifts (Night Shift) Employment Type: Full-Time Experience Required: Minimum 1 year in Transaction Monitoring, Fraud Investigation, or Fraud Prevention within an International BPO Call and book your interview slots :7829336034 / 7829336202 /9380300644 (Whatsapp) Job Summary: We are seeking a diligent and analytical professional to join our team as a Transaction Monitoring, Fraud Detection & Investigation Analyst AML. In this role, you will be responsible for monitoring financial transactions, identifying suspicious activities, and ensuring compliance with legal and regulatory standards. Your expertise will aid in preventing financial crimes and maintaining the integrity of our operations. Key Responsibilities: Monitor financial transactions to detect irregularities or unauthorized activities. Conduct in-depth investigations into potential fraudulent activities by analyzing complex data patterns and transactions. Utilize advanced tools and techniques to detect, track, and mitigate fraud risks in real-time. Collaborate with cross-functional teams to implement fraud detection and prevention strategies. Prepare detailed reports and present findings to management, ensuring compliance with legal and regulatory standards. Develop and maintain fraud detection frameworks and standard operating procedures. Required Skills and Qualifications: Minimum 1 year of experience in Transaction Monitoring, Fraud Investigation, or Fraud Prevention within an International BPO setting. Strong analytical and problem-solving skills. Proficiency in using fraud detection tools and software. Excellent written and verbal communication skills. Ability to work independently and collaboratively in a team environment. Strong attention to detail and organizational skills. Willingness to work in US shifts. Preferred Qualifications: Experience with AML Transaction Monitoring regulations. Familiarity with internal systems and processes related to fraud detection. Exceptional research and analytical skills with the ability to analyze large amounts of data. Proficient in MS Office (Outlook/Word/Excel/PowerPoint). Maintaining detailed records of fraud cases and investigation outcomes.

Hi, We are hiring for the Leading ITES Company for OTC Role. Job Description: Need Minimum 1 year in OTC - Billing (Accounts Receivable) Processing of Billing, ERP exposure, Sales, Credit Card, Chargeback and refunds processing Account Reconciliations Passing of JVs in Client System Day to day query resolution and timely process escalations Month Closing and Meeting SLA Handling Client Calls Handling Escalation process Measuring KPIs Quality Initiatives Provided comprehensive cataloguing expertise to ensure pro-ducts were correctly listed and represented across platforms Successfully completed projects ahead of deadline, earning recognition from managers. Responsibilities included: managing cataloguing projects; ensuring accuracy of product data; resolving customer enquiries; researching product information; creating product descriptions; streamlining processes for improved efficiency; and generating reports for management. Excellent communication Domain knowledge / Excellent skills in MS Office, especially MS Excel MS Visio (Process Maps) Customer Centricity / Effective delegation / Time management Commitment for excellence /Team handling. Key Skills: a) Minimum 1 year in OTC (Accounts Receivable) b) Hands on experience of Billing and Refunds Processing c) Any Graduate To Apply WhatsApp 'Hi' @ 9151555419 and Follow the Steps Below: a) For Position in Chennai Search : Job Code # 407

Chargeback Executive - 50k Customer Service Agents -40k CCV/Charging Executives - 35k Candidate must have atleast 2 yrs of exp in travel domain Salary upto 50 k Interested candidates Call /Whtup cv @9650997623(Ruchika ) Required Candidate profile EXcellent communication skills Perks and benefits 5 days working both side cabs facility available

Hi, We are hiring for the Leading ITES Company for Order To Cash (OTC) Profile. Job Description: Minimum 1 year of relevant F&A operations BPO experience will be an advantage Verify pricing data & discounting Enter orders into tracking system for reporting needs Actively assess and verify the creditworthiness of potential clients/customers Create customer invoices; contract and non-contract Setup customer by data entry in system Raising of Manual Invoices Processing of Billing, Sales , Credit Card, Chargeback and refunds processing Processing Cash Applicalation Account Reconciliations Passing of JVs in Client System Day to day query resolution and timely process escalation Month Closing Month end Accruals posting based on information from Business Team Creation and Maintenance of Customer Master data Booking and records maintenance for Regulatory Cost Monitoring Daily closing in Money Collection System of collection received Monitoring of reconciliation of deposits V/s sales recorded in systems in Money Collection System Retrieval of sales reports Retrieval of bank statements for cross verification of money deposited against sales Preparation of Template for posting entries Assist in processing of customer refund (raising PR based on report from call center and obtaining required approvals for payment) Manage disputes and Reporting Support Internal and External Audit Skills: Exposure to IT and security solutions industry accounting. Good understanding of ERPs and related softwares Excellent communication, team player. Domain knowledge / Excellent skills in MS Office, especially MS Excel / MS Visio (Process Maps) / Implementing Process specific improvements / Customer Centricity / Effective delegation / Time management / Commitment for excellence Oracle exposure Key Skills: a) Minimum 1 year experience in RTR - OTC Processing b) Working experience in ERPs like Oracle c) Any Graduate To Apply WhatsApp 'Hi' @ 9151555419 and Follow the Steps Below: a) For Position in Bangalore Search : Job Code # 500

Hi, We are hiring for the ITES Company for Order To Cash (OTC) - Billing Role. Job Description Need Minimum 1 year in OTC - Collection Voice Process (Accounts Receivable) Processing of Billing, ERP exposure, Sales, Credit Card, Chargeback and refunds processing Account Reconciliations Passing of JVs in Client System Day to day query resolution and timely process escalations Month Closing Meeting SLA Dashboard Reports Handling Client Calls Handling Escalation process Measuring KPIs Quality Initiatives Provided comprehensive cataloguing expertise to ensure pro-ducts were correctly listed and represented across platforms. Successfully completed projects ahead of deadline, earning recognition from managers. Responsibilities included: managing cataloguing projects; ensuring accuracy of product data; resolving customer enquiries; researching product information; creating product descriptions; streamlining processes for improved efficiency; and generating reports for management. Skills Required • Excellent communication • Domain knowledge / Excellent skills in MS Office, especially MS Excel • MS Visio (Process Maps) • Customer Centricity / Effective delegation / Time management • Commitment for excellence /Team handling. Key Skills a) Minimum 1 year in OTC - Collection Voice Process Experience b) Any Graduate For Position in Noida Search : Copy and Paste the link below https://outpace.in/job/order-to-cash-otc-billing/

Hi, We are hiring for the Leading ITES Company for OTC Billing Role. Job Description: Need Minimum 1 year in OTC - Billing (Accounts Receivable) Processing of Billing, ERP exposure, Sales, Credit Card, Chargeback and refunds processing Account Reconciliations Passing of JVs in Client System Day to day query resolution and timely process escalations Month Closing and Meeting SLA Handling Client Calls Handling Escalation process Measuring KPIs Quality Initiatives Provided comprehensive cataloguing expertise to ensure pro-ducts were correctly listed and represented across platforms Successfully completed projects ahead of deadline, earning recognition from managers. Responsibilities included: managing cataloguing projects; ensuring accuracy of product data; resolving customer enquiries; researching product information; creating product descriptions; streamlining processes for improved efficiency; and generating reports for management. Excellent communication Domain knowledge / Excellent skills in MS Office, especially MS Excel MS Visio (Process Maps) Customer Centricity / Effective delegation / Time management Commitment for excellence /Team handling. Key Skills: a) Minimum 1 year in OTC - Billing (Accounts Receivable) b) Hands on experience of Billing and Refunds Processing c) Any Graduate To Apply WhatsApp 'Hi' @ 9151555419 and Follow the Steps Below: a) For Position in Chennai Search : Job Code # 407

Hi, We are hiring for the Leading ITES Company for OTC Billing Lead Role. Job Description: Minimum 8+ yrs of overall experience in OTC - Billing with minimum 1 year of experience as a Lead. Processing of Billing, ERP exposure, Sales, Credit Card, Chargeback and refunds processing Account Reconciliations Passing of JVs in Client System Day to day query resolution and timely process escalations Month Closing and Meeting SLA Handling Client Calls Handling Escalation process Measuring KPIs Quality Initiatives Provided comprehensive cataloguing expertise to ensure pro-ducts were correctly listed and represented across platforms. Successfully completed projects ahead of deadline, earning recognition from managers. Responsibilities included: managing cataloguing projects; ensuring accuracy of product data; resolving customer enquiries; researching product information; creating product descriptions; streamlining processes for improved efficiency; and generating reports for management. Excellent communication Domain knowledge / Excellent skills in MS Office, especially MS Excel MS Visio (Process Maps) Customer Centricity / Effective delegation / Time management Commitment for excellence /Team handling. Key Skills: a) Minimum 8+ yrs of experience in OTC - Billing b) Minimum 1 year exp as Lead Role b) Knowledge of OTC Cycle c) Any Graduate To Apply WhatsApp 'Hi' @ 9151555419 and Follow the Steps Below: a) For Position in Chennai Search : Job Code # 408

Role & responsibilities Daily review and processing of Pre Arbitration onwards Inventory & Customer Escalations from all of the various channels with the goal of minimizing potential losses. -Responsible for processing of disputes/complaints as per Network Guidelines and Regulatory Requirements ensuring there is no financial loss/customer or reputational impact. - Administer dispute decisions, making customer account adjustments. Process disputes quickly and accurately, following up with customers on account actions, while delivering consistently high-quality customer service. - Maintain knowledge and understanding of the card industry, Visa/MasterCard/Rupay & Amex and regulatory Compliance requirements. - Validate and confirm the veracity of the documents shared under Representment by Acquirer to validate stance/ cardholder to pursue the dispute. - Liasioning with customers & All Network for accurate documentation & follow-up for investigation of dispute. - Achievement of daily & monthly Productivity and Quality parameters - Performs proper review and investigates disputed card transactions by collecting sufficient information to explore every opportunity to identify recovery opportunities in order to mitigate losses - Responsible for managing Customer Complaints /2nd Review of Disputes and ensuring accurate processing of Cases -To Perform proper review and investigates disputed card transactions by collecting sufficient information to explore every opportunity to identify recovery opportunities in order to mitigate losses - Responsible for sharing Disputes/Complaint Analysis for regular Process Improvement to identify the true nature of Complaints and work towards reduction of the same. - Ensuring on time resolution on all Complaints/to all stakeholders -Ensure daily productivity metrics achievement with customer centric approach. -Maintain reports / MIS / dashboards for the activities handled to monitor performance and progress. Measures of Success (Define the Outcomes expected of the role) - Meeting Productivity and Accuracy Targets as per Business Defined Targets - Ensuring Accurate Resolution of Customer Complaints & Escalations with no Avoidable Errors - 100% compliance to defined processes by the regulators and network providers i.e VISA / MasterCard/ Rupay & AMEX Technical Skills / Experience / Certification (If any) Working knowledge of fraud investigations and regulations related to disputes. Experience with Visa's VROL and MasterCard system Knowledge of Rupay and American Express Networks is a plus Competencies critical for role with High Proficiency Preferred candidate profile Perks and benefits

Job Summary: Analyze financial transactions and account activity to detect unusual or suspicious patterns. Conduct in-depth investigations into potential fraud, including gathering and evaluating evidence. Perform comprehensive 360 fraud reviews triggered by system threshold violations for various fraud types (ATO, PTO, TOA, ID Theft, First Party Fraud, etc.). Detect and mitigate fraud in core banking, payments, and account opening; address issues like ATO, P2P fraud, ACH/check kiting, and wire fraud. Investigate whistleblower complaints involving account hijacking, transactional fraud, and suspicious fund transfers. Combine retrospective analysis with current fraud control assessments to implement real-time fraud strategies. Coordinate with internal and external stakeholders for full alert lifecycle reviews, including SAR filings. Analyze data trends to recommend next steps: closure, reimbursement, or escalation. Classify fraud types and apply appropriate mitigation per policies and procedures. Qualifications: Experience in fraud detection, investigations, and transaction monitoring. Strong research, analytical, and decision-making skills. Proficiency in MS Office; familiar with financial systems. Attention to detail in maintaining case records and ensuring legal compliance. Education: Bachelors in Commerce, Computer Science, or equivalent (preferred). Master’s/MBA (preferred). Certifications (Preferred): CFE, CAMS, CRP Location: Hyderabad / Bangalore

Hiring Fraud Analyst for India's Leading ITES Company A fraud analyst must possess strong analytical skills to identify patterns, trends, and anomalies in data that may indicate fraudulent activity. Attention to detail is crucial for a fraud analyst to spot discrepancies and inconsistencies in financial records or transactions. Effective communication skills are essential for a fraud analyst to collaborate with other team members, report findings to management, and communicate with external stakeholders. Fraud analysts must be able to think critically and creatively to solve complex problems and identify solutions to prevent and detect fraud. A strong understanding of fraud detection techniques, tools, and technologies is essential for a fraud analyst to effectively identify and prevent fraudulent activity. Fraud analysts must have a good understanding of regulatory requirements and compliance standards related to fraud prevention and detection. Proficiency in using data, software, and systems is important for a fraud analyst to effectively analyze and interpret data to detect fraudulent activity. You may be assessed on key essential skills relevant to succeed in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills. This role is based out of Gurgaon Purpose of the role To support business areas with day-to-day processing, reviewing, reporting, trading and issue resolution. Accountabilities Support various business areas with day-to-day initiatives including processing, reviewing, reporting, trading, and issue resolution. Collaboration with teams across the bank to align and integrate operational processes. Identification of areas for improvement and providing recommendations in operational processes. Development and implementation of operational procedures and controls to mitigate risks and maintain operational efficiency. Development of reports and presentations on operational performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice in banking operations. Participation in projects and initiatives to improve operational efficiency and effectiveness. Analyst Expectations. To meet the needs of stakeholders/ customers through operational excellence and customer service. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of team members. Identify escalation of policy breaches as required. Take responsibility for customer service and operational execution tasks. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Gain and maintain an understanding of own role, how the team integrates to achieve overall objectives, alongside knowledge of the work of other teams within the function. Work within well-defined procedures that may involve a variety of work routines. Demonstrate an understanding of the procedures. Evaluate and select the appropriate alternatives from defined options. Make judgements based on the analysis of factual information. Build relationships with stakeholders and customers to identify and address their needs, in support of a smooth operating process, handling sensitive issues as required. Eligible candidates can connect with me : 6395331676, 7290845078