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1.0 - 3.0 years
3 - 6 Lacs
Bengaluru
Work from Office
• Analyze financial transactions and account activity to identify unusual activity to identify unusual or suspicious patterns. • Conducting in-depth investigations into potential fraud cases, which may involve gathering evidence. • Performing 360 Reviews on the Alert which has been triggered due to violation of threshold set for the systems for Fraud types (i.e.- ATO, PTO, TOA, ID Theft, ATO Scam, First Party Frauds etc.) • Conduct 360 fraud reviews for the customers profiles and responsible for detecting and mitigating core banking, payments, fraud, and account opening red flags. Implemented solutions to fraud problems across ATO’s, P2P Payments, ACH kiting, check kiting, and wire fraud • Multiple investigations into whistle blower complaints concerning account hijacking, transactional frauds, funds transfer return, checks (RDC, Thea) or ACH transactions that provided real time decisions on credit card, loan, and Zelle fraud red flags • Combined retroactive analysis with current state fraud control assessments to implement technology and process framework that provided real time decisions on fraud strategy and overall fraud assessment • Liaison with internal and external counterparts to perform end-to-end alert reviews (360 review) from fraud alert generation through to SAR filing. • Analyze data trends and out of pattern activities to assimilate the next course of action (Case closure, Reimbursements, or escalation) • Adjudicate the fraud type and apply relevant mitigation steps basis policies and procedures Role & responsibilities Preferred candidate profile
Posted 1 month ago
1.0 - 6.0 years
1 - 6 Lacs
Chennai
Work from Office
Hiring AML with Transaction Monitoring requires excellent English with a minimum of 1 year of experience in the AML process. Rotation shift, 2 Rotation week off, Both ways cabs available. Non-voice process immediate joining Chennai Candidates * Required Candidate profile Should have AML with Transaction Monitoring Process experience Call us to line up your interview Khushi-9811121475 Sukriti -8176976655 Palak-8115955507 Arjuna-9810615875 *
Posted 1 month ago
1.0 - 6.0 years
1 - 5 Lacs
Chennai
Work from Office
Hiring KYC with Sanction, Profile, required excellent English with a minimum exp of 1 Year in International KYC process. Rotation shift, 2 Rotation week off, Both ways cabs available. Non-voice process immediate joining Online interview only * Required Candidate profile Should have International KYC Process experience / FATCA Graduation is Must Salary up to 5.5 LPA call Khushi-9811121475 Sukriti -8176976655 Palak-8115955507 Arjuna-9810615875 *
Posted 1 month ago
1.0 - 5.0 years
5 - 11 Lacs
Bengaluru
Work from Office
Fraud Investigation Expertise In-depth experience in handling various fraud types including ATO, PTO, TOA, ID Theft, First Party Frauds, etc. Conducting full-scope 360-degree reviews and investigations based on alerts triggered by threshold violations. Analytical & Decision-Making Skills Ability to analyze financial transaction patterns, identify suspicious activity, and take real-time action based on findings. Case Handling & Escalation Skilled in deciding case outcomes such as closure, reimbursements, or escalation, and liaising with internal/external stakeholders for end-to-end alert resolution. Policy Adherence & Risk Mitigation Apply fraud mitigation steps as per defined policies and procedures, ensuring compliance and minimal false positives. Tools & Red Flag Monitoring Hands-on experience with payments, core banking systems, check kiting, ACH, wire fraud, and other fraud red flags related to credit cards, loans, and Zelle.
Posted 1 month ago
10.0 - 15.0 years
7 - 16 Lacs
Thane, Navi Mumbai, Mumbai (All Areas)
Work from Office
Service Delivery Manager Enterprise Accounts & Partners Location - Thane About the Business Fiserv, Inc. (NASDAQ: FISV) aspires to move money and information in a way that moves the world. As a global leader in payments and financial technology, the company helps clients achieve best-in-class results through a commitment to innovation and excellence in areas including account processing and digital banking solutions; card issuer processing and network services; payments; e-commerce; merchant acquiring and processing; and the Clover cloud-based point-of-sale and business management platform. Fiserv is a member of the S&P 500® Index and one of Fortune® World’s Most Admired Companies™. Responsibilities Provide clients with proactive outreach interaction and timely responses to service requests and product solutions. Regular client interlocks involving technology, product, operations and business teams between Fiserv and the client) Liaison between Fiserv and its clients/customers, working to resolve problems and ensure services and solutions are delivered as expected. Define client satisfaction metrics & review and improve operating model. Responsible for ensuring adherence to Key metrics such as Responsiveness – Operations, BAU, Client Advisory Timeline commitments – Work Requests Delivery quality – Defects per package SLA management Complaints / Escalations Act as a point of contact for issues and co-ordinate with multiple internal stakeholders for effectively resolving client queries and issues. Planning, organizing, and developing training curricula, materials, and programs for clients. Create plans to address clients’ business needs, customizations, and coordinate with internal projects team to address them. Participate in project delivery - supporting clients and Fiserv delivery teams. Key projects / BAU Program deliverables Monitor and measure Client satisfaction through NPS and LTR measures. Requirements Experience of at least 10 years as a client service delivery personnel for financial software and services companies Understanding of Merchant Acquiring business, POS terminal operations, and knowledge of hospitality payment solutions would be preferable. Ability to manage, track, monitor and communicate with various external stakeholders such as clients, vendors etc. Self-Driven and with a positive customer focused attitude Excellent interpersonal and communication skills
Posted 1 month ago
0.0 - 1.0 years
2 Lacs
Chennai
Work from Office
Skill required: Core Banking Operations (incl. Payments) - Retail Banking Card Operations Designation: Banking Operations New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do We help clients address quality and productivity issues, keep pace with customer expectations, navigate regulatory and operational pressures and ensure business sustainability by transforming their banking operations into an agile, resilient operating model.The Corporate banking /Wholesale banking team is responsible for helping clients and organizations processes trade finance transactions by providing superior service delivery to trade customers whilst safeguarding the bank from risks associated with this business.Review the dispute claim to determine the authenticity of the card chargeback claim and honor the request as per regulation E. What are we looking for In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shiftsIn this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation
Posted 1 month ago
3.0 - 8.0 years
4 - 7 Lacs
Gurugram, Delhi / NCR
Work from Office
Process Trainer BPO Total 3 yrs exp out of this 1 yrs as BPO Process Trainer on the paper TNA TNI TTT Refresher NHT PKT Immediate Joiner Call/WhatsApp cv if you have Banking process exp Sri 8851792136 Neha8287267407 Required Candidate profile Graduate Immediate Joiner Call/WhatsApp cv to Sri 8851792136 Neha8287267407
Posted 1 month ago
3.0 - 8.0 years
3 - 7 Lacs
Gurugram
Work from Office
Min 1 yrs exp BPO Voice Quality Analyst on paper International Banking Voice Process Audits calls ,audit reports, Call Calibration IMMEDIATE JOINER Call/Whtsapp cv if you have Banking Process exp AMIT 8851792136, Neha 8287267407 Perks and benefits PF & ESIC plus Good Leave policy
Posted 1 month ago
3.0 - 8.0 years
3 - 7 Lacs
Gurugram, Delhi / NCR
Work from Office
Trainer/Process Trainer /Soft skills Trainer BPO International Voice Process TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/ WhatsApp cv if you have banking process exp to Sri 8851792136 Neha 8287267407
Posted 1 month ago
2.0 - 6.0 years
5 - 8 Lacs
Bengaluru
Work from Office
Warm Greetings from RIVERA MANPOWER SERVICES!!!! Kindly Note: We are looking @ Minimum 2 Year of an experience into Fraud Investigation /Risk Investigation / SAR/ Transaction Monitoring in International BANKING oNLY. Call the below mentioned Number to book your slots and grab the opportunity. CHETHANA @ 7829336034 /9986267393 /9380300644 Immediate Joiners onlu Roles and Responsibilities : Investigation on Trigger alert for each customer account. Understanding Customer details, source of income activity pattern. Review on customer transaction pattern in the triggered account. Review the associate accounts where the funds being received and being transferred. Eliminate the normal transaction like grocery, shopping, restaurant and other transaction. Investigation on the remaining activity to find any suspicious or involved in fraud. Performing external open search to understand any negative news on the main suspect. Performing KYC check to validate original document being submitted. Off- boarding the client is he has been involved in terms and condition breach. Reporting to regulatory National Crime Agency if any Financial Crime being observed. Understanding customer transaction patter in the account. Fast movement of money like Top-up followed by external transfer or ATM withdrawal. Structuring of money just to avoid the threshold of the system. Desired Candidate Profile *Possess good analytical skills - detail oriented *Possess good communication skills, both oral and written *Be familiar with Microsoft applications and working knowledge of MS excel *Have a good attitude - should be committed to the workPerks and Benefits *One Ways Cab Provided .*Incentives Regards,Chethana - 7829336034 Rivera manpower services
Posted 1 month ago
3.0 - 5.0 years
2 - 4 Lacs
Chennai
Work from Office
The Chargeback and Disputes Executive will manage chargeback and dispute cases, ensuring timely resolution and compliance with payment industry regulations. This role requires close collaboration with internal and external teams to mitigate risks and minimize financial losses. Key Responsibilities: Chargeback Management: Handle chargeback cases, gather evidence, and submit disputes to card networks and payment processors. Dispute Resolution: Address customer disputes and work with banks, financial institutions, and internal teams to resolve claims. Reporting: Maintain chargeback records, generate reports, and monitor trends for management. Risk Mitigation: Identify patterns in disputes and suggest process improvements to reduce chargebacks. Customer Communication: Keep customers informed about dispute statuses and resolution processes. Skills and Qualifications: Experience: 3-5 years in chargeback management or related fields. Skills: Analytical, detail-oriented, strong communication, and knowledge of card network rules. Tools: Familiarity with chargeback management software and Microsoft Office. Education: Any UG degree mandatory.
Posted 1 month ago
1.0 - 6.0 years
3 - 6 Lacs
Hyderabad
Work from Office
Disputes Chargeback Specialist We are seeking a detail-oriented and proactive Disputes chargeback specialist. In this role, you will play a critical part in protecting the customer and banks assets by identifying and preventing fraud and non-fraud dispute activities related to credit card transactions, accounts, and chargebacks. You will be responsible for managing chargeback cases from initiation to resolution, ensuring compliance with regulations and minimizing financial losses. You will work closely with customers, merchants, financial institutions, and internal teams to ensure prompt and effective resolution of fraud cases, while maintaining high standards of customer service. Role & Responsibilities Investigate disputes and manage chargeback cases, including reviewing documentation, gathering evidence, and preparing responses to represent the bank's position. Place and remove chargeback on accounts post determining appropriate actions based on established procedures. Collaborate with supervisors to handle complex cases, including high-value chargebacks, ensuring timely blocking of accounts where necessary to protect the banks assets. Build and maintain effective communication with customers, merchants, financial institutions, and internal personnel to resolve fraud-related issues and chargeback disputes. Meet and exceed performance goals, including call and case quality, productivity, and customer satisfaction by delivering excellent service. Assist in identifying and implementing process improvements to enhance the efficiency and effectiveness of fraud detection and prevention activities and the chargeback process. Stay informed about the latest trends in fraud prevention and chargeback regulations, both nationally and globally, and recommend new tools, services, and best practices. Complete all required compliance and remedial training on schedule. Qualification : Graduation Mandatory Working Days : 5 working days, 2 rotational week offs CTC : Upto 3.80 LPA to 6.0 LPA Transportation : 2 Way Cab
Posted 1 month ago
0.0 - 2.0 years
2 - 2 Lacs
Chennai
Work from Office
Job Title: Fraud Analyst Experience : Looking for Freshers to 3 Years (Preferably Male candidates) Salary 2 to 2.25 LPA Work Location: Chennai (Navalur), Work from office Shift and Week off: Rotational shift and rotational week off Who we are? CES is an information technology consulting and process outsourcing services company, which helps its customers with information technology services / solutions and streamlining their business process by leveraging our expertise and domain knowledge in various technologies such as Microsoft, Java, LAMP, Oracle and SAP. CES delivers these services with the highest levels of integrity, quality and professionalism. CES customers span across many verticals such as Automotive, BFSI, Farming & Agriculture, Healthcare, Higher Education, Independent Software Vendors (ISVs), Manufacturing & Distribution, Online Retail (e-Tail), Public Sector and Travel & Hospitality. What we are looking for The Fraud Analyst is responsible for detecting and preventing fraudulent activities within the organization. The role involves analyzing financial transactions, identifying red flags, and investigating suspicious activities. Freshers with good communication. Any graduation is fine Immediate joiners are preferred Should willing to work in rotational shift Walk in interview happening on 20/6/2025, Friday at the below address, CES Limited 1st Floor, West wing Beta Block, SSPDL, Old No. 25, Rajiv Gandhi Salai (OMR), Navalur, Chennai 603103 Why is CES the place for you? Innovative and Dynamic Work Environment Commitment to Employee Growth Meaningful Impact Supportive Team Dynamics Positive Company Culture We believe that CES is not just a workplace; it's a community where you can grow professionally, make a meaningful impact, and be a part of exciting projects. We are confident that your skills and experiences align perfectly with our vision, and we would be thrilled to welcome you to our team. Know more about us www.cesltd.com
Posted 1 month ago
3.0 - 8.0 years
4 - 8 Lacs
Noida, Gurugram, Delhi / NCR
Work from Office
Trainer/Process Trainer /Soft skills Trainer BPO TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/ WhatsApp ONLY IF HAVING BANKING PROCESS EXP Sri 8851792136 Neha 8287267407 Required Candidate profile WFO GURGAON-NO JOBS IN NOIDA- APPLY IF CAN RELOCATE
Posted 1 month ago
6.0 - 10.0 years
6 - 7 Lacs
Chennai
Work from Office
Reconciliation and settlement process and ensure there are no financial losses faced by the bank (Zero financial losses & Zero operational errors). Ensure the standards and timelines are maintained Chargeback and Settlement process. Dispute Management on time, effect of debits / credits on time. Redressal of Customer grievance and without escalation. Increase automation and recon accuracy. Implementaiton of change in environment, regulatory needs. MIS and claim reporting needs within Bank and regulatorys are timely and no default. Vendor Management and deficiency are spelt for non recurrence and collection of penalty etc.. Regular review of vendors and strict adherene to RBI outsourced policy. Merchant payments, claims on interchage, payment basis agreement etc.. Review agreements and needs as per Policy requirement.
Posted 1 month ago
3.0 - 8.0 years
3 - 7 Lacs
Gurugram
Work from Office
MIN 3YR EXP, 1 yr AS BPO QA ON paper exp In International Customer Support Voice Process Audits calls ,audit reports, Call Calibration IMMEDIATE JOINER Call Whatsapp ONLY IF HAVING BANKING PROCESS EXP -AMIT 8851792136, Neha 8287267407 Perks and benefits PF & ESIC plus Good Leave policy
Posted 1 month ago
4.0 - 9.0 years
3 - 5 Lacs
Hyderabad
Work from Office
Job Description: We are hiring a Chargeback Analyst – Merchant Side (E-commerce) with proven experience in managing fraud and non-fraud disputes across all major card networks in a card-not-present (CNP)environment.
Posted 1 month ago
1.0 - 6.0 years
4 - 7 Lacs
Bengaluru
Work from Office
HI Warm Greetings, Transaction Monitoring, Fraud Detection & Investigation Analyst AML,KYC Location: Bengaluru, India Shift: US Shifts (Night Shift) Employment Type: Full-Time Experience Required: Minimum 1 year in Transaction Monitoring,AML, KYC, Fraud Investigation, or Fraud Prevention within an International BPO CONTACT : 9513900441(DRISTY) IF NOT RESPONDING, KINDLY DROP YOUR CV( RESUME) ON THE SAME NUMBER IN WHATSAPP Job Summary: We are seeking a diligent and analytical professional to join our team as a Transaction Monitoring, Fraud Detection & Investigation Analyst, KYC , AML. In this role, you will be responsible for monitoring financial transactions, identifying suspicious activities, and ensuring compliance with legal and regulatory standards. Your expertise will aid in preventing financial crimes and maintaining the integrity of our operations. Key Responsibilities: Monitor financial transactions to detect irregularities or unauthorized activities. Conduct in-depth investigations into potential fraudulent activities by analyzing complex data patterns and transactions. Utilize advanced tools and techniques to detect, track, and mitigate fraud risks in real-time. Collaborate with cross-functional teams to implement fraud detection and prevention strategies. Prepare detailed reports and present findings to management, ensuring compliance with legal and regulatory standards. Develop and maintain fraud detection frameworks and standard operating procedures. KYC Onboarding Required Skills and Qualifications: Minimum 1 year of experience in Transaction Monitoring,AML, KYC, Fraud Investigation, or Fraud Prevention within an International BPO setting. Strong analytical and problem-solving skills. Proficiency in using fraud detection tools and software. Excellent written and verbal communication skills. Ability to work independently and collaboratively in a team environment. Strong attention to detail and organizational skills. Willingness to work in US shifts. Preferred Qualifications: Experience with AML , kyc, Transaction Monitoring and fraud investigation regulations. Familiarity with internal systems and processes related to fraud detection. Exceptional research and analytical skills with the ability to analyze large amounts of data. Proficient in MS Office (Outlook/Word/Excel/PowerPoint). Maintaining detailed records of fraud cases and investigation outcomes REGARDS, DRISTY- 9513900441 RIVERA MANPOWER SERVICES.
Posted 1 month ago
2.0 - 3.0 years
3 - 6 Lacs
Noida
Work from Office
Review offline and online transactions like check or digital payments to identify fraudulent transactions via alerts generated by the fraud prevention monitoring system Need to monitor financial transactions, both online and offline, for any signs of suspicious activities and flag transactions that deviate from established patterns, such as unusual purchase amounts, frequency, or locations Analyze accounts and data to identify suspected fraud activity. Check and investigate accounts and transaction patterns to determine existing fraud trends. Analyze customer behavior to identify fraudulent patterns and perform holistic review of the available data and information to provide insights and recommendations Decision making by classifying the triggered alert as false positive or for further investigation Meet the necessary production targets and ensure accurate and quality output (90-95%) under tight deadlinesand minimal supervision . Primary Skills Any industry recognized AML certification will be a plus Fluent in English (spoken and written) Minimum 2-3 years related banking, compliance, audit experience with a minimum of 0-3 years specific experience relating to fraud alert detection and alert dispositions according to specific banking policies and relevant AML legislations across NA, EU & APAC jurisdictions Secondary Skills Proficient in Microsoft Word, Excel, Outlook and PowerPoint Ability to work in a high-pressure environment with strict tight deadlines Strong research and analytical skills
Posted 1 month ago
0.0 - 5.0 years
0 - 2 Lacs
Hyderabad
Work from Office
SUMMARY Freelance Opportunities with GIG4U Join the Gig Revolution! Are you a student, gig worker, or someone looking to earn through short - term, flexible jobs? At GIG4U, we bring exciting freelance gigs across cities, giving you the chance to work with leading brands and gain hands - on experience in the retail, events, fieldwork, and services sectors. Who Can Join? Anyone with passion, energy, and a will to earn! Whether you're a college student, in - between jobs, or looking for a flexible income stream GIG4U is for you. Roles You Can Explore Event Promoters & Event Coordinators Retail Store Executives (Part - Time/Full - Time) Field Promoters & Brand Ambassadors Market Survey Executives Background Verification Executives Freelance Stock Audit Support Merchant Onboarding Executives Product Demo & Field Sampling Staff Freelance Delivery Executives & Warehouse Support Why GIG4U? Flexible Schedules Choose when and where you want to work Quick & Transparent Payouts Per Day, Per Hour, Per Task models Easy Onboarding Process Just sign up and get verified Short - Term Projects Ideal for building experience fast Weekly/Task - Based Earnings Starting from 500/day and up to 20,000+/month Work with Top Brands Boost your profile with real - world gigs No Long - Term Commitment Work when you can, skip when you can’t Requirements A smartphone with internet access Good communication skills Field roles may require a two - wheeler and local travel Must be punctual, proactive, and customer - friendly Benefits Earnings & Payouts: Minimum Earnings: 16,000/month Maximum Earnings: 20,000/month Weekly payouts are based on the performance. Earnings may vary depending on specific city slabs.
Posted 1 month ago
3.0 - 8.0 years
5 - 11 Lacs
Chennai
Work from Office
hiring for Assistant Manager ( AML/ KYC) Banking experience is Mandate. Client On boarding/ Client Merchant Experience. At the Administrative level, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to: Carry out AML / KYC reviews on customer files by gathering information gained either from the public domain and / or from client and customer. Monitoring of customer transactions and identifying suspicious behavior to provide a complete picture of customer activity. Respond to requests for information regarding appropriate KYC documents by conducting the necessary due diligence review for Low/Medium/High risk customers. Proactively manage your own allocation and meet daily, monthly productivity and quality targets by seeking clear guidance, instruction or coaching to help fulfil your role. Update metrics trackers accurately and in a timely manner including client and relevant workflow systems. Work collaboratively to drive ideas / solutions with pear, Team Leaders and managers which improve client and PwC's efficiency process. Implement and adapt to new or changing processes quickly. Proactively build relationships with all team members within PwC including engagement with client teams as well as customers of our clients. Preferred skills Experience in AML / KYC processes and procedures or willingness to learn. Knowledge of regulatory developments driving the industry and key issues affecting regulated firms. Experience in dealing with different types of company structures in different jurisdictions, funds and banking products. Experience in dealing with transaction monitoring and escalations of suspicious activity on customer accounts and protocols. A high level of attention to detail and a strong focus on quality and experience following strict processes and requirements. Experience in conducting peer quality reviews and strong coaching and feedback skills. Demonstrate an inquisitive nature which is inclined to investigate, identify issues and solve problems. Proven KYC / AML experience gained within the financial services sector. Strong written and verbal communication skills. Ability to manage own performance and meet targets in fast paced, pressured environment. Academic and Professional Experience Associate Degree with an Accounting or Finance specialization Work experience in AML / KYC would be an asset. Please share Resume to ramya.ramya1@teleperformancedibs.com Ph No : 8050980644 Best Regards Ramya V
Posted 1 month ago
3.0 - 5.0 years
0 - 3 Lacs
Hyderabad, Chennai
Work from Office
Job Summary: The Chargeback Review Specialist is responsible for reviewing and managing chargeback requests from customers across multiple payment platforms. This role involves accurately categorizing and prioritizing chargebacks, gathering necessary documentation to support disputes, and ensuring compliance with regulatory standards. The specialist will collaborate with internal teams to resolve escalated cases, analyze trends, and provide insights for process improvements, all while maintaining high standards of confidentiality and security. Key Responsibilities: Review incoming chargeback requests from customers across various payment platforms. Accurately classify and prioritize chargebacks according to set criteria (e.g., fraud-related, service issues, etc.). Collect necessary documentation and transaction details to support chargeback disputes. Ensure all case files are complete, compliant with regulatory standards, and properly archived in internal systems. Analyze transaction data and customer claims to verify their validity. Spot patterns or trends that may indicate potential fraud or inefficiencies in the process. Collaborate with internal teams (Risk, Treasury, Customer Support) to resolve escalated cases. Communicate findings and outcomes to relevant parties, ensuring timely updates. Help generate daily, weekly, and monthly reports on chargeback activities, highlighting key performance indicators (KPIs) and trends. Contribute to process improvement by offering feedback on enhancements. Follow company policies and industry regulations related to payment processing and data security. Uphold high standards of confidentiality and security when handling sensitive data. Qualifications: 3-4 years of experience in payment operations, fraud investigations, chargeback processing, or customer support in a financial services or payments setting. Strong analytical skills with the ability to identify trends and resolve complex issues with precision and attention to detail. Excellent communication skills, both written and verbal, with a customer-first mindset, able to handle and resolve 50+ escalations or cases weekly. Experience with payment systems, fraud detection tools, and case management platforms (e.g., Salesforce, Zendesk, or similar). Comprehensive knowledge of payment processing standards, regulatory requirements, and security protocols for handling sensitive data. Proven track record of collaborating with cross-functional teams such as Risk, Treasury, Customer Success, and Engineering to address escalations and improve processes. Demonstrated ability to manage multiple tasks, meet SLAs, and deliver high-quality results in a fast-paced environment.
Posted 1 month ago
4.0 - 9.0 years
6 - 10 Lacs
Hyderabad, Chennai, Bengaluru
Work from Office
Candidate should have experience working as a Team Leader / QA / Trainer / SME in a Banking process. Should have experience either in Sanctions / AFC / Payments / Fraud/ Investigation / KYC/ Banking. Work Location - Bangalore Required Candidate profile Immediate Joiners OR Max 1 month notice period candidates can apply Call HR Sadiq @ 8904378561 for more details.
Posted 1 month ago
2.0 - 3.0 years
1 - 2 Lacs
Hyderabad
Work from Office
Job Title: Fraud Detection and Investigation Analyst Position: Associate Experience: (2-3) Years of related experience Job location: Hyderabad Employment Type: Full Time Shift 5:00 P M 2 AM Job Summary: As an Operations Analyst specializing in detection and investigation of fraudulent transactions, you will play a vital role in minimizing risk to the bank. You will analyze processes, identify opportunities for efficiency, and collaborate with cross-functional teams to ensure smooth operational workflows and compliance with industry regulations. Responsibilities: A Detection & Investigation Analyst within organizations Retail Bank Operations Disputes organization will: Review and investigate customer cases, reports, and work for potential and actual loss; minimizes fraud, Chargeback, AML and/or organizational risk. Responsible for early detection of suspicious activity, control and prevention of losses. Researches and analyzes bank activities and reports to detect and prevent possible fraudulent and suspicious activities. Recommends disposition. Uses defined research procedures to identify and resolve issues. Starts to identify trends. Follows standards and practices to mitigate fraud, AML and other risk exposure and loss. Shares best practices amongst the team and/or service partners. Prepares and maintains appropriate documentation of analysis performed and coordinates with internal or external stakeholders as appropriate. Qualifications, Requirements & Skills : Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position Roles at this level typically require an Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties. Typically requires 3+ years of related Disputes and Chargeback experience in Debit Cards product. Preferred Skills Analytical Thinking, Customer Needs (Inactive), Customer Solutions, Decision Making, Operational Risks, Problem Resolution, Researching, Risk Mitigation Strategies, Strategic (Inactive) Education Bachelors degree in any discipline Commerce or Banking would be a plus CGI is an equal opportunity employer. In addition, CGI is committed to providing accommodations for people with disabilities in accordance with provincial legislation. Please let us know if you require a reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
Posted 1 month ago
10.0 - 20.0 years
15 - 18 Lacs
Kolkata, Hyderabad, Pune
Work from Office
Candidate should be currently working as a Manager OR Deputy Manager on papers in a Fintech process, preferably in a BPO. Work Location - Bangalore Shift - Rotational shifts Immediate Joiners OR Max 1 month notice period candidates can apply Required Candidate profile Call HR Manager Reejo @ 9886360719 for more details.
Posted 1 month ago
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