177 Chargeback Jobs - Page 5

Roles and Responsibilities: Reconciliation of various banking products and interchanges. Must have sound knowledge on Cash tally and GL tally. Must have knowledge about the chargeback process. Must have sound knowledge and working experience on Advance Excel Required Candidate profile Exp: 2 to 5 yrs Notice Period: Immediate to 30 days (Mandatory) Job Location: Navi Mumbai (Belapur) Work from Office 6 Days Work Able to extend work hours when necessary.

Role & responsibilities Experience in ATM/CARD INSDUSTRY Having Accounting degree or accounting background qualification Must have knowledge of Reconciliation, settlement and Dispute/Chargeback management Sound knowledge in excel/WORD Complete knowledge of Chargeback process for Visa/ MasterCard/Rupay transactions Knowledge of process flow for IMPS/AEPS/UPI and reconciliation methodology Basic understanding of ATM/BNA/Recycler cash tally Basic knowledge of accounting procedure and entries Preferred candidate profile Should have good verbal and written communication skills Good with Cashtally Able to work independently and good co-ordination within a team Good presentation skills Knowledge of NEFT/RTGS/NACH/ABPS payment cycle and Reconciliation

Roles and Responsibilities: Reconciliation of various banking products and interchanges. Must have sound knowledge on Cash tally and GL tally. Must have knowledge about the chargeback process. Must have sound knowledge and working experience on Advance Excel Required Candidate profile Exp: 2 to 5 yrs Notice Period: Immediate to 30 days (Mandatory) Job Location: Navi Mumbai (Belapur) Work from Office 6 Days Work Able to extend work hours when necessary.

Role & responsibilities Experience in ATM/CARD INSDUSTRY Having Accounting degree or accounting background qualification Must have knowledge of Reconciliation, settlement and Dispute/Chargeback management Sound knowledge in excel/WORD Complete knowledge of Chargeback process for Visa/ MasterCard/Rupay transactions Knowledge of process flow for IMPS/AEPS/UPI and reconciliation methodology Basic understanding of ATM/BNA/Recycler cash tally Basic knowledge of accounting procedure and entries Preferred candidate profile Should have good verbal and written communication skills Good with Cashtally Able to work independently and good co-ordination within a team Good presentation skills Knowledge of NEFT/RTGS/NACH/ABPS payment cycle and Reconciliation

Manage day-to-day AML operations , ensuring timely and accurate execution of KYC, EDD, Transaction Monitoring, and Sanctions Screening activities Supervise, coach, and develop team leads and analysts to ensure performance goals and compliance standards are met Ensure adherence to regulatory guidelines (FATF, OFAC, FinCEN, etc.) and internal policies Work closely with Quality, Risk, and Compliance teams to ensure continuous improvement and audit readiness Handle stakeholder management with internal teams and external clients Analyze team metrics and KPIs such as SLA, TAT, quality scores , and drive initiatives to improve performance Review complex alerts and escalate red flags appropriately Ensure proper documentation, reporting, and investigation of suspicious activity Support in training, policy updates, and regulatory audits or reviews Requirements: Bachelors or Master’s degree in Commerce, Business, Law, or a related field 8–12 years of experience in AML/KYC operations, with at least 3–5 years in a leadership role Strong knowledge of global AML regulations and compliance standards Hands-on experience with tools like Actimize, LexisNexis, Fircosoft, or similar platforms Excellent communication, leadership, and stakeholder management skills Ability to work under pressure and meet deadlines in a high-volume environment AML certifications (e.g., CAMS, ICA ) are a strong advantage

Hiring KYC with Sanction, Profile, required excellent English with a minimum exp of 1 Year in International KYC process. Rotation shift, 2 Rotation week off, Both ways cabs available. Non-voice process immediate joining Online interview only * Required Candidate profile Should have International KYC Process experience / FATCA Graduation is Must Salary up to 5.5 LPA call Khushi-9811121475 Sukriti -8176976655 Palak-8115955507 Arjuna-9810615875 *

What does a successful Business Sales Manager do at Fiserv Experience in sourcing new Enterprise clients for Fiserv. Proactively identifying opportunities within the enterprise segment, targeting large-scale merchants and strategic accounts. Nurturing relationships with key decision-makers, understanding their business objectives, and pain points. Collaborating with internal teams, develop comprehensive solutions that deliver measurable value to clients. Customize solutions to meet unique client needs and ensure favourable contract negotiations. Focus on pipeline management by providing accurate forecasts to senior management while staying informed about market trends and competitor activities to inform strategic decisions. What will you do: Source new Enterprise merchants for Fiserv. Grow the wallet share for the existing portfolio assigned to you. Ensure commercial & contractual closure with merchant partners. Sell VAS services to existing & new clients. To liaise with channel partners to generate leads for merchant sourcing. Handling Portfolios and serving queries of customers.

What will you do Perform chargebacks efficiently to meet SLAs. Handling advance dispute stages like Arbitrations/Compliance filing. Preparing and sending chargeback reports as per client requirement. Checking and reconciling chargeback financials within area of responsibility. Identify discrepancies in processing & implement fixes. Collecting and analyzing data files to identify trends, patterns, anomalies, and other helpful information. Daily check lists, whilst meeting our contractual SLAs. Carrying out any other activities allocated to the role. What will you need to know Minimum 3-4 years of working experience in Finance / Banking industry or others that relate to Acquiring Chargebacks processing, Banking & Payment and settlement operation functions. Proven understanding of Chargeback related knowledge such as Scheme incoming/outgoing files, skillset to read and understand the chargebacks, using merchant evidence to prepare rebuttal and case defence. Card operations debit card / credit card/ prepaid card, POS, transaction flow etc. Good interpersonal skills and the ability to multitask in a demanding and fast paced environment. What will be great to have Demonstrable analytical and problem-solving skills. Proven ability to handle time critical and deadline orientated workload. IT Skills - Excel, Word, Outlook, familiarity with process improvements and AI options Query Management.

Summary:- Management in core Payment operations for croma.com; all pay modes which are acceptable on croma; payment vendors relationship; the entire ecommerce payment including; fraud; risk; chargeback; payment transactions; operations recon etc. Role & responsibilities:- Payment gateway transactions monitoring via gateway vendors partners like (Paytm; Payu etc) Managing Chargeback concerns received from payment vendors. Highlighting and managing risk transaction to respective gateways; monitoring the risk ratio. Good data analytical skills. Co-ordination with internal team for end-to-end process management and monitoring of success rate. Work closely for addressing all customer concerns raised pertaining to payment transactions on croma.com Sound knowledge of EMI; Offer enablement; Brand cashback etc. Managing fraud complains. Preferred candidate profile Proficient in MS office Good communication skill (verbal as well as written)

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Primary Skills Primary Skills: Job Title: SAP Condition Contract Management (CCM) Consultant Location: Mumbai, Pune and Bengaluru Job Type: Full-time Experience Level: [Mid-Level / Senior] Department: SAP / ERP Job Summary: We are looking for an experienced SAP Condition Contract Management (CCM) Consultant with strong expertise in Settlement Management to join our SAP team. The ideal candidate will be responsible for designing, implementing, and supporting CCM processes, including customer/vendor rebates, chargebacks, and complex settlement scenarios. This role requires deep functional knowledge of SAP S/4HANA Settlement Management and integration with SD, MM, and FI modules. Key Responsibilities: Lead the design and implementation of SAP Condition Contract Management (CCM) and Settlement Management solutions. Configure condition contracts, settlement rules, accruals, and settlement documents. Manage end-to-end rebate and incentive processes for customers and vendors. Collaborate with business stakeholders to gather requirements and translate them into SAP solutions. Integrate CCM with SD, MM, and FI modules for seamless data flow and reporting. Support testing, training, and go-live activities. Troubleshoot and resolve issues related to condition contracts and settlements. Ensure compliance with financial and audit requirements in settlement processes. Required Skills & Qualifications: Bachelors degree in Information Technology, Business, or related field. 5+ years of experience in SAP, with at least 2+ years in Condition Contract Management and Settlement Management. Strong understanding of rebate processing, chargebacks, and accrual management. Hands-on experience with SAP S/4HANA Settlement Management. Familiarity with SAP SD, MM, and FI integration points. Excellent analytical, problem-solving, and communication skills. Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications.1. Applies scientific methods to analyse and solve software engineering problems.2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance.3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers.4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities.5. The software engineer collaborates and acts as team player with other software engineers and stakeholders. Secondary Skills Secondary Skills: Preferred Qualifications: SAP Certification in S/4HANA Sales or Settlement Management. Experience with SAP Fiori apps related to CCM. Knowledge of SAP BRF+ and Output Management. Experience in industries such as Consumer Goods, Retail, or Manufacturing.

Greeting from Infosys BPM Ltd., We are hiring candidates for Bank Cards Skill. Please walk-in for interview on 25th & 26th June at Bangalore Location Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in. Please use below link to apply and register your application. Please mention Candidate ID on top of the Resume *** Process Specialist- 1Yr to 5Yrs experience: https://career.infosys.com/jobdesc?jobReferenceCode=PROGEN-EXTERNAL-216794 Interview details: Interview Date: 25th & 26th June Interview Time: 9:30 AM till 12 PM Interview Venue: JP Nagar: Infosys BPM Limited., #785, Ground Floor Axis Sai Jyoti, 15th Cross 100 Feet Road, Sarakki, 1st Phase. J P Nagar, Bengaluru, Karnataka 560078. Landmark: Near Sindhoor Convention Centre (NOTE: No Candidate parking facility will be available Documents and things to Carry:: Carry a print out your updated resume; Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport). All original education documents need to be available for verification. (10th, 12th, Graduation (Sem Wise Marksheet, CMM. Provisional and Original Degree) Candidates to carry mobile charger and ear/headphones to the hiring venue for in-person assessments and evaluations JD for Bankcards 1) Relevant work experience in processing Fraud and Dispute chargeback for US Bank. 2) Knowledge of Fraud and Non-Fraud Reason Codes for master Card and Visa. Interview Location: JP Nagar Work Location: Bangalore Qualification: Graduates & Post graduation Designation: Senior Process Executive/ Process Specialist Job Level: 2A/3A Shifts: US Shift Experience: 1Yr to 5Yrs Pointers to note: Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions. Original Government ID card is must for Security Clearance Regards, Infosys BPM Recruitment team.

Role & responsibilities Create an inspiring team environment with an open communication culture Set clear team goals Delegate tasks and set deadlines Oversee day-to-day operation Monitor team performance and report on metrics Motivate team members Discover training needs and provide coaching Listen to team members feedback and resolve any issues or conflicts Recognize high performance and reward accomplishments Encourage creativity and risk-taking Suggest and organize team building activities Requirements and skills Proven work experience as a team leader or supervisor In-depth knowledge of performance metrics Good PC skills, especially MS Excel Excellent communication and leadership skills Organizational and time-management skills Decision-making skills Degree in Management or training in team leading is a plus

Ensure all credit exposure complies with the required approvals and adheres to the delegation matrix Risk monitoring (Event based/Monthly/Quarterly/Annual) through tracking of Conditions Subsequent (CS) for invested portfolio and promptly alert senior management to significant risk issues Evaluating due diligence, debenture trust deeds, CC / IC approvals (Notes and minutes) and other documents and ensuring that all the covenants as per approval are adequately captured in the deal documentation Assisting the risk team in evaluating the transactions, establishing processes/policies/ frameworks, and ensuring proper controls across business groups Fostering a partnership among the various business and support groups to create a compliant business environment and culture. Pre-disbursement activities: Preparing the checklist for Fund drawdown prior to each Investment Undertaking the KYC checks and other due diligences before disbursement Ensuring compliance of the pre-disbursement CP checklist Maintaining the repository of the soft copies of all the deal documents Co-ordination with various team as per DOP for final disbursement approval Post disbursement activities: Monitoring the Conditions Subsequent for each deal on a weekly basis Analyzing the documents received by deal team/risk team for the conditions subsequent to the deal and if knock off the condition subsequent if the documents are in order Preparing the Operational Risk / CS Monitoring / ESG Dashboards for each Fund Handling Statutory and Internal Audit and regulatory reporting.

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Analyze financial transactions and account activity to identify unusual or suspicious patterns. • Conduct in-depth investigations into potential fraud cases, which may involve gathering evidence. • Perform 360 reviews on alerts triggered by threshold violations for various fraud types (e.g., ATO, PTO, TOA, ID Theft, ATO Scam, First Party Frauds). • Conduct 360 fraud reviews for customer profiles and detect core banking, payments, fraud, and account opening red flags. • Implement solutions to fraud problems across ATOs, P2P Payments, ACH kiting, check kiting, and wire fraud. • Investigate whistleblower complaints concerning account hijacking, transactional frauds, funds transfer returns, checks (RDC, Thea), or ACH transactions. • Provide real-time decisions on credit card, loan, and Zelle fraud red flags. • Combine retroactive analysis with current state fraud control assessments to implement technology and process frameworks. • Liaise with internal and external counterparts to perform end-to-end alert reviews (360 review) from fraud alert generation through to SAR filing. • Analyze data trends and out-of-pattern activities to determine the next course of action (case closure, reimbursements, or escalation). • Adjudicate fraud types and apply relevant mitigation steps based on policies and procedures. Required Skills: • SAR • AML Investigations • Financial Crime • Fraud InvestigationsRole & responsibilities Preferred candidate profile

Process Trainer BPO Total 3 yrs exp out of this 1 yrs as BPO Process Trainer on the paper TNA TNI TTT Refresher NHT PKT Immediate Joiner Call/WhatsApp cv if you have Banking process exp Sri 8851792136 Neha8287267407 Required Candidate profile Graduate Immediate Joiner Call/WhatsApp cv to Sri 8851792136 Neha8287267407

Headout is looking for Associate, Finance Operations (Chargebacks) to join our dynamic team and embark on a rewarding career journey Processing requisition and other business forms, checking account balances, and approving purchases. Advising other departments on best practices related to fiscal procedures. Managing account records, issuing invoices, and handling payments. Collaborating with internal departments to reconcile any accounting discrepancies. Analyzing financial data and assisting with audits, reviews, and tax preparations. Updating financial spreadsheets and reports with the latest available data. Preparation of operating budgets, financial statements, and reports. Reviewing existing financial policies and procedures to ensure regulatory compliance. Providing assistance with payroll administration. Keeping records and documenting financial processe

Primary Skills Primary Skills: Job Title: SAP Condition Contract Management (CCM) Consultant Location: Mumbai, Pune and Bengaluru Job Type: Full-time Experience Level: [Mid-Level / Senior] Department: SAP / ERP Job Summary: We are looking for an experienced SAP Condition Contract Management (CCM) Consultant with strong expertise in Settlement Management to join our SAP team. The ideal candidate will be responsible for designing, implementing, and supporting CCM processes, including customer/vendor rebates, chargebacks, and complex settlement scenarios. This role requires deep functional knowledge of SAP S/4HANA Settlement Management and integration with SD, MM, and FI modules. Key Responsibilities: Lead the design and implementation of SAP Condition Contract Management (CCM) and Settlement Management solutions. Configure condition contracts, settlement rules, accruals, and settlement documents. Manage end-to-end rebate and incentive processes for customers and vendors. Collaborate with business stakeholders to gather requirements and translate them into SAP solutions. Integrate CCM with SD, MM, and FI modules for seamless data flow and reporting. Support testing, training, and go-live activities. Troubleshoot and resolve issues related to condition contracts and settlements. Ensure compliance with financial and audit requirements in settlement processes. Required Skills & Qualifications: Bachelors degree in Information Technology, Business, or related field. 5+ years of experience in SAP, with at least 2+ years in Condition Contract Management and Settlement Management. Strong understanding of rebate processing, chargebacks, and accrual management. Hands-on experience with SAP S/4HANA Settlement Management. Familiarity with SAP SD, MM, and FI integration points. Excellent analytical, problem-solving, and communication skills. Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications.1. Applies scientific methods to analyse and solve software engineering problems.2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance.3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers.4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities.5. The software engineer collaborates and acts as team player with other software engineers and stakeholders. Secondary Skills Secondary Skills: Preferred Qualifications: SAP Certification in S/4HANA Sales or Settlement Management. Experience with SAP Fiori apps related to CCM. Knowledge of SAP BRF+ and Output Management. Experience in industries such as Consumer Goods, Retail, or Manufacturing.

Job Title: Fraud Analyst Experience : Looking for Freshers to 3 Years (Preferably Male candidates) Salary 2 to 2.25 LPA Work Location: Chennai (Navalur), Work from office Shift and Week off: Rotational shift and rotational week off Who we are? CES is an information technology consulting and process outsourcing services company, which helps its customers with information technology services / solutions and streamlining their business process by leveraging our expertise and domain knowledge in various technologies such as Microsoft, Java, LAMP, Oracle and SAP. CES delivers these services with the highest levels of integrity, quality and professionalism. CES customers span across many verticals such as Automotive, BFSI, Farming & Agriculture, Healthcare, Higher Education, Independent Software Vendors (ISVs), Manufacturing & Distribution, Online Retail (e-Tail), Public Sector and Travel & Hospitality. What we are looking for The Fraud Analyst is responsible for detecting and preventing fraudulent activities within the organization. The role involves analyzing financial transactions, identifying red flags, and investigating suspicious activities. Freshers with good communication. Any graduation is fine Immediate joiners are preferred Should willing to work in rotational shift Walk in interview happening on 23/6/2025, Monday at the below address, CES Limited 1st Floor, West wing Beta Block, SSPDL, Old No. 25, Rajiv Gandhi Salai (OMR), Navalur, Chennai 603103 Why is CES the place for you? Innovative and Dynamic Work Environment Commitment to Employee Growth Meaningful Impact Supportive Team Dynamics Positive Company Culture We believe that CES is not just a workplace; it's a community where you can grow professionally, make a meaningful impact, and be a part of exciting projects. We are confident that your skills and experiences align perfectly with our vision, and we would be thrilled to welcome you to our team. Know more about us www.cesltd.com

Need Minimum 1 year in OTC - Billing (Accounts Receivable) Processing of Billing, ERP exposure, Sales, Credit Card, Chargeback and refunds processing Account Reconciliations Passing of JVs in Client System Day to day query resolution and timely process escalations Month Closing and Meeting SLA Handling Client Calls Handling Escalation process Measuring KPIs Quality Initiatives Provided comprehensive cataloguing expertise to ensure pro-ducts were correctly listed and represented across platforms Successfully completed projects ahead of deadline, earning recognition from managers. Responsibilities included: managing cataloguing projects; ensuring accuracy of product data; resolving customer enquiries; researching product information; creating product descriptions; streamlining processes for improved efficiency; and generating reports for management. Excellent communication Domain knowledge / Excellent skills in MS Office, especially MS Excel MS Visio (Process Maps) Customer Centricity / Effective delegation / Time management Commitment for excellence /Team handling. Key Skills: a) Minimum 1 year in OTC (Accounts Receivable) b) Hands on experience of Billing and Refunds Processing c) Any Graduate

Job Summary: We are looking for a Billing Operations Engineer who will be responsible for designing, developing, and maintaining automations for chargebacks, billing, IAM, and related workflows . The role involves integrating with enterprise systems, securing and streamlining financial operations, and developing custom solutions to handle large-scale billing and authorization tasks efficiently. Key Responsibilities: Automate chargeback and billing processes to streamline financial operations and reduce manual intervention. Develop and implement IAM automation workflows to manage roles, permissions, and policies across platforms. Integrate with third-party systems, payments, and enterprise platforms through APIs and custom adapters. Develop scripts, modules, and services to handle routine tasks, reconciliation, and policy enforcement. Utilize Infrastructure as Code (IAC) and scripting to manage and deploy components efficiently. Provide scalable solutions for billing reports, usage data, pricing, and reconciliation . Monitor and troubleshoot automated workflows and resolve issues promptly. Support internal teams by developing self-service tools, CLI, or UI components for financial operations and IAM. Prepare and maintain technical and operational documentation. Collaborate with stakeholders (finance, operations, and security teams) to gather requirements and implement solutions. Required Skills & Experience: Experience designing and developing automations for financial operations, chargebacks, or billing . Proficiency in Python, Shell scripting, or other scripting languages . Familiar with IAM concepts , roles, policies, and permissions (RBAC, AWS IAM, Azure AD, or GCP IAM). Experience integrating with third-party services and APIs . Familiar with Infrastructure as Code (Terraform, CloudFormation) and automation tools (Ansible, Chef, or Puppet). Ability to develop and debug API handlers, webhook processors, and custom adapters . Familiar with financial workflows, pricing models, reconciliation, and invoicing. Experience with cloud-native services (AWS, Azure, GCP) is a plus. Strong problem-solving skills and a passion for automation. Preferred Qualifications: Experience with billing platforms, payments processors, or financial reconciliation . Familiar with scripting against IAM policy documents and roles . Experience designing self-service portals or automation UI for internal stakeholders. Familiar with Docker, Kubernetes, and microservice architecture . Collaborative mindset, strong communication skills, and ability to gather requirements from stakeholders.

Role : Operations Associate Location: Thane What will a successful Operations Associate do at Fiserv? The purpose of the position is that the person will be responsible for processing the chargebacks on daily basis Visa/MasterCard/EFTPOS/Amex/CUP. Ensuring that that all SLAs are met, queries, problems and incidents are dealt with in a timely and efficient manner for the Operational Efficiency. What will you do? Perform chargebacks efficiently to meet SLAs. Handling advance dispute stages like Arbitrations/Compliance filing. Preparing and sending chargeback reports as per client requirement. Checking and reconciling chargeback financials within area of responsibility. Identify discrepancies in processing & implement fixes. Collecting and analyzing data files to identify trends, patterns, anomalies, and other helpful information. Daily check lists, whilst meeting our contractual SLAs. Carrying out any other activities allocated to the role. What will you need to know? Minimum 3-4 years of working experience in Finance / Banking industry or others that relate to Acquiring Chargebacks processing, Banking & Payment and settlement operation functions. Proven understanding of Chargeback related knowledge such as Scheme incoming/outgoing files, skillset to read and understand the chargebacks, using merchant evidence to prepare rebuttal and case defence. Card operations debit card / credit card/ prepaid card, POS, transaction flow etc. Good interpersonal skills and the ability to multitask in a demanding and fast paced environment. What will be great to have ? Demonstrable analytical and problem-solving skills. Proven ability to handle time critical and deadline orientated workload. IT Skills - Excel, Word, Outlook, familiarity with process improvements and AI options • Query Management.

Company Overview: Chargeback Gurus helps businesses protect and recover revenue by providing innovative chargeback management solutions, AI analytics, and insights powered by our proprietary FPRONE platform. By understanding our client's needs and fully aligning with their goals, we help clients reduce chargebacks and increase recovery rates to maximize revenue. Our technology solutions use powerful AI insights, data science and advanced analytics combined with deep industry expertise to deliver hundreds of millions of dollars in recovered revenue to our clients. For more information, visit www.chargebackgurus.com . Role Overview We are seeking a highly motivated Product Support Specialist to join our growing team. This frontline support role is responsible for assisting merchant users as they navigate through the chargeback management process and utilize our proprietary platform. You will provide direct support to clients by helping them understand portal workflows, assisting with navigation issues, resolving general platform queries, and ensuring a smooth, efficient user experience. Strong communication skills, quick learning ability, adaptability, and a client-first attitude are critical for success in this role. This is an exciting opportunity for individuals who are passionate about client service, product support, and becoming an expert in the chargeback management journey. Key Responsibilities Assist merchant users in navigating the chargeback process through our platform. Provide Tier 1 frontline support through tickets, emails, chats, and calls for product and navigation-related inquiries. Help clients resolve challenges related to portal functionality, workflow navigation, and usage best practices. Triage incoming tickets and categorize them appropriately (Product, Operations, IT-related). Escalate more complex technical issues to internal teams following standard escalation workflows. Maintain accurate and thorough documentation of client interactions and resolutions. Continuously stay updated on platform enhancements, new features, and process changes. Update and contribute to internal knowledge base resources based on new learnings. Manage escalations and pressure situations professionally, ensuring irate or concerned clients are handled empathetically and effectively. Meet and exceed SLAs, KPIs, and CSAT targets. Key Result Areas (KRAs) Efficient and accurate support for portal navigation and platform functionality. First-level resolution of client queries related to chargeback workflows. Timely escalation of complex issues to relevant teams. High client satisfaction through effective communication and support delivery. Qualifications & Requirements Bachelor's degree in any discipline. 4-8 years of experience in customer support, product support, client services, and/or helpdesk roles (preferably supporting a technology platform). Excellent verbal and written communication skills, with strong ability to understand and assist US-based clients. Ability to quickly grasp platform workflows and explain them clearly to users. Familiarity with ticketing systems and escalation workflows. Strong attention to detail, multitasking skills, and client empathy. Ability to handle pressure situations and escalations calmly and professionally. Comfortable working US daytime hours and weekends, as required. Preferred Skills Prior experience supporting clients using technology or workflow platforms. Familiarity with chargebacks, payment disputes, or merchant-facing financial technology. Experience working in fast-paced support environments focused on customer success. ITIL 4 Certification, preferably with Foundation level completed.

Roles and Responsibilities Conduct thorough investigations into chargeback disputes, including reviewing transaction history, notes, and other relevant data. Identify potential fraudulent activities by analyzing patterns and trends in dispute cases. Collaborate with internal teams to resolve disputes through negotiation or escalation when necessary. Develop strong relationships with merchants to understand their needs and provide effective solutions for resolving chargeback issues. Stay up-to-date on industry regulations, policies, and procedures related to credit cards and dispute resolution.