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1.0 - 6.0 years
3 - 4 Lacs
Gurugram
Work from Office
Please call Fouzia @ 9899020900 to apply Minimum 1 year experience in Disputes in Mandatory to apply. Dispute analyst Salary Upto 36k ctc 32400 in hand Location Gurgaon 5 days working virtual interview rotational shifts cabs
Posted 3 weeks ago
1.0 - 6.0 years
2 - 6 Lacs
New Delhi, Gurugram, Delhi / NCR
Work from Office
Hiring for India's Most Dynamic Profile in Banking Finance & Payment Domain Notice Period: Immediate Joiners Only Position: Fraud & Dispute Analyst (Apply only If you are in dispute chargeback or transaction monitoring profile.. Location: Gurgaon CTC: Up to 6.5 LPA Call/ WhatsApp- 9147047908, 9147047909 9997196123 9073639536 Job Overview We are looking for dynamic and detail-oriented Fraud & Dispute Analysts to join Indias leading ITES company. The role involves handling fraud detection, chargeback processing, and dispute resolution for international clients. This is an excellent opportunity for candidates who have strong analytical skills, problem-solving abilities and want to build a career in the financial risk and fraud domain. Key Responsibilities Analyze transactions to detect and prevent fraudulent activities. Monitor and investigate suspicious chargebacks and transaction disputes. Communicate with customers, merchants, and internal teams to resolve disputes in a timely manner. Process chargebacks in compliance with card network rules (Visa/MasterCard/Amex). Maintain accurate records of fraud cases, disputes, and resolutions. Prepare daily/weekly reports related to fraud trends and dispute volumes. Adhere to internal compliance and quality standards. Eligibility Criteria Graduate and Post Grad in any discipline Minimum 1 year of experience in fraud disputes, chargebacks, transaction monitoring, or dispute management in Banking, BPO, or Financial Process. Good understanding of payment industry processes and fraud trends.\ Excellent communication skills (both written and verbal). Flexible to work in 24*7 rotational shifts, including night shifts. Must be willing to work from the Gurgaon office. Skills Required Strong analytical and fraud investigation skills. Ability to work on multiple fraud cases simultaneously. Good knowledge of MS Office (Excel and Word). Familiarity with card network chargeback guidelines is a plus. Ability to meet deadlines and SLA requirements.
Posted 3 weeks ago
1.0 - 3.0 years
1 - 4 Lacs
Noida
Work from Office
Roles and Responsibilities Manage chargeback disputes from initiation to resolution, ensuring timely and effective processing. Basic understanding of banking processes, especially Card fraud/Dispute types Collaborate with internal teams to investigate and resolve card disputes, maintaining high customer satisfaction ratings. Utilize expertise in credit card operations, dispute management, and us banking processes to minimize losses and optimize outcomes. Develop strong relationships with customers through excellent communication skills, empathy, and problem-solving abilities. Stay up-to-date on industry trends and regulatory changes to continuously improve knowledge and performance. Details : Work from Office 5days Both Side Cabs US Shifts Please share your cv at surbhi.malhotra@nlbtech.com
Posted 3 weeks ago
1.0 - 6.0 years
3 - 3 Lacs
Mumbai, Mumbai Suburban
Work from Office
Urgent Hiring For "Email support associate" Experience - Minimum 1 year of Email Shift- Day shift Immediate joiners preferred Package - 3 LPA - 3.5 LPA HR Sangeeta 7693928266 Required Candidate profile 1 year of experience preferred in Email Excellent verbal and written communication Excellent English communication required
Posted 3 weeks ago
1.0 - 3.0 years
1 - 4 Lacs
Noida
Work from Office
Roles and Responsibilities Manage chargeback disputes from initiation to resolution, ensuring timely and effective processing. Basic understanding of banking processes, especially Card fraud/Dispute types Collaborate with internal teams to investigate and resolve card disputes, maintaining high customer satisfaction ratings. Utilize expertise in credit card operations, dispute management, and us banking processes to minimize losses and optimize outcomes. Develop strong relationships with customers through excellent communication skills, empathy, and problem-solving abilities. Stay up-to-date on industry trends and regulatory changes to continuously improve knowledge and performance. Details : Work from Office 5days Both Side Cabs US Shifts
Posted 3 weeks ago
1.0 - 4.0 years
1 - 4 Lacs
Mumbai, Maharashtra, India
On-site
Key Responsibilities Lead the accounting close process for assigned facilities, ensuring all critical deadlines are met Ensure all accounting processes comply with GAAP and SOX guidelines as per global standards Manage banking relationships, including letters of credit and bank guarantee support Prepare and analyze financial and period-end reports Support internal and external audit requests and address auditor concerns Perform expense analysis and support functions like IT, HR, Legal, and Regulatory Handle distributor settlements and chargebacks using SAP Minimum Requirements Bachelor's Degree in Accounting, Finance, or a related discipline (Master's preferred) 34 years of experience in accounting or related field Strong proficiency in SAP or Oracle Experience working with financial reporting and close processes Knowledge of SOX compliance and GAAP principles Strong analytical and documentation skills
Posted 3 weeks ago
1.0 - 6.0 years
3 - 5 Lacs
Noida, Kanpur, Lucknow
Work from Office
Hiring for Multinational organization Fraud analyst / KYC / Onboarding / AML (Only Immediate Joiner Required Location - Gurgaon Shift - USA SHIFT Salary - KYC Salary 5LPA and Fraud Analyst Max 6.5 LPA + other perks and benefits Both Way Cab facilities / traveling allowances grad / undergrad both can apply 1 year of banking experience in frauds ,aml and kyc is mandatory FOR FURTHER DETAILS : Call WhatsApp 7678572840 (Kashis) 9997196123 (Saloni) 9147047909 (Abhishek) 9147047909 (Nafisha)
Posted 3 weeks ago
1.0 - 6.0 years
3 - 5 Lacs
New Delhi, Gurugram, Delhi / NCR
Work from Office
Hiring for Multinational organization Fraud analyst / KYC / Onboarding / AML (Only Immediate Joiner Required Location - Gurgaon Shift - USA SHIFT Salary - KYC Salary 5LPA and Fraud Analyst Max 6.5 LPA + other perks and benefits Both Way Cab facilities / traveling allowances grad / undergrad both can apply 1 year of banking experience in frauds ,aml and kyc is mandatory FOR FURTHER DETAILS : Call WhatsApp 7678572840 (Kashis) 9997196123 (Saloni) 9147047909 (Abhishek) 9147047909 (Nafisha)
Posted 3 weeks ago
1.0 - 6.0 years
3 - 6 Lacs
Gurugram
Work from Office
International KYC disputes/claims process Gurgaon location Any graduate with 1 year Kyc dispute/claims/onboarding exp. can apply Only 5 days working 2 roster off Night shifts Both side cabs Salary - upto 6.5 lpa Gautam- 9319001798 Kashish-99107 38003 Required Candidate profile Candidate must be an immediate joiner. Candidate must be comfortable working in night shifts. Candidate must have hands on experience about KYC dispute/claims/onboarding. Perks and benefits Both side cabs MIV INCENTIVES
Posted 3 weeks ago
0.0 - 1.0 years
0 - 2 Lacs
Chennai
Work from Office
Role & responsibilities Work in the Business Operations team to service top US clients to fight, prevent and recover revenue lost due to chargebacks Review cases due to credit card fraud and investigate the case to find a solution Processing and disputing credit card charge backs and inquiries to recover funds - including investigations of Chargebacks and communications with external partners Engaging with both internal and external stakeholders to assist with investigation to root cause of losses Tracking and maintaining fraud incident reports and other related analysis Work with clients to collect and document information that may be used in resolving outstanding disputes Ensure that all chargeback activities are handled in accordance with regulatory requirements Compile the figures from various databases to build the team monthly chargeback report Validating chargeback report by utilizing internal and external software systems Providing support for special projects as required Ensuring adherence to quality parameters Analyze and develop service improvement strategies in response to client feedback Support in complaint monitoring and effective and timely complaint resolution Job Requirements : Good knowledge of MS Office programs including Word, Outlook, Excel and PowerPoint and PDF and ability to run reports and analyze large data sets Be a good team player and collaborate well with others with respect and dignity Good verbal and written communication skills Ability to interact with client and team members in a professional and respectful manner Proven ability to multi-task, handle stressful situations and deadline pressures Work schedule flexibility an absolute requirement based on business needs of a multi-shift operation Problem-solving skills. Accuracy and attention to detail Should be creative, systematic and fast learner Strong oral and written competency Minimum 0 to 1 years of relevant work experience.
Posted 3 weeks ago
2.0 - 5.0 years
4 - 7 Lacs
Bengaluru
Work from Office
Warm Greetings from RIVERA MANPOWER SERVICES!! Kindly Note: We are looking @ Minimum 2 Year of an experience into Fraud Investigation /Risk Investigation / SAR/ Transaction Monitoring in International BANKING oNLY. Call the below mentioned Number to book your slots and grab the opportunity. CHETHANA @ 7829336034 /9986267393 /9380300644 Immediate Joiners only Roles and Responsibilities : Investigation on Trigger alert for each customer account. Understanding Customer details, source of income activity pattern. Review on customer transaction pattern in the triggered account. Review the associate accounts where the funds being received and being transferred. Eliminate the normal transaction like grocery, shopping, restaurant and other transaction. Investigation on the remaining activity to find any suspicious or involved in fraud. Performing external open search to understand any negative news on the main suspect. Performing KYC check to validate original document being submitted. Off- boarding the client is he has been involved in terms and condition breach. Reporting to regulatory National Crime Agency if any Financial Crime being observed. Understanding customer transaction patter in the account. Fast movement of money like Top-up followed by external transfer or ATM withdrawal. Structuring of money just to avoid the threshold of the system. Desired Candidate Profile *Possess good analytical skills - detail oriented*Possess good communication skills, both oral and written*Be familiar with Microsoft applications and working knowledge of MS excel*Have a good attitude - should be committed to the workPerks and Benefits *One Ways Cab Provided.*Incentives Regards,Chethana - 7829336034Rivera manpower services
Posted 3 weeks ago
8.0 - 10.0 years
3 - 7 Lacs
Chennai
Work from Office
Greeting from NTT DATA, In these roles, you will be responsible for: Support the accomplishment of all contracted service level targets/agreements. Assist in daily, weekly, and monthly quality assurance activities. Provides day-to-day support to the team and handle first level escalations as they arise or are assigned. Maintain a strong understanding of all tasks within the department including expert knowledge of the Chargeback lifecycle and the various reason codes. Identify opportunities to improve the efficiency and effectiveness of business processes and recommend management. Identify areas of opportunity for staff to develop knowledge/skills/competence necessary to complete their roles. Experience Needed Banking Experience: Typically, 8-12 years of experience in a banking environment, preferably in a supervisory or leadership role. Domain Experience: Should have Team Handling experience for a of 2 years and should have experience in Finance Transaction, settlement & Reconciliation, Credit offline & Customer service Investigator Leadership Skills: Proven leadership skills, with experience in managing teams and motivating staff. Operational Knowledge: Strong knowledge of banking operations, including transactions, cash handling, and risk management. Communication Skills: Excellent communication and interpersonal skills, with ability to interact with customers, staff, and management. Six sigma green belt certification is mandatory Interested Candidate please share me your Resume to Ganga.Venkatasamy@nttdata.com
Posted 3 weeks ago
2.0 - 7.0 years
3 - 8 Lacs
Bengaluru
Work from Office
Analyze financial transactions and account activity to identify unusual activity to identify unusual or suspicious patterns. Conducting in-depth investigations into potential fraud cases, which may involve gathering evidence. Performing 360 Reviews on the Alert which has been triggered due to violation of threshold set for the systems for Fraud types (i.e.- ATO, PTO, TOA, ID Theft, ATO Scam, First Party Frauds etc.). Conduct 360 fraud reviews for the customers profiles and responsible for detecting and mitigating core banking, payments, fraud, and account opening red flags. Implemented solutions to fraud problems across ATO’s, P2P Payments, ACH kiting, check kiting, and wire fraud. Multiple investigations into whistle blower complaints concerning account hijacking, transactional frauds, funds transfer return, checks (RDC, Thea) or ACH transactions that provided real time decisions on credit card, loan, and Zelle fraud red flags. Combined retroactive analysis with current state fraud control assessments to implement technology and process framework that provided real time decisions on fraud strategy and overall fraud assessment. Liaison with internal and external counterparts to perform end-to-end alert reviews (360 review) from fraud alert generation through to SAR filing. Analyze data trends and out of pattern activities to assimilate the next course of action (Case closure, Reimbursements, or escalation). Adjudicate the fraud type and apply relevant mitigation steps basis policies and procedures.
Posted 3 weeks ago
3.0 - 8.0 years
3 - 7 Lacs
Noida, Gurugram, Delhi / NCR
Work from Office
Trainer/Process Trainer /Soft skills Trainer BPO International Voice Process TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/ WhatsApp cv if you have banking process exp to Sri 8851792136 Neha 8287267407 Required Candidate profile WFO in Gurgaon ONLY, pls apply if can relocate No Jobs in Delhi / Noida Call/ WhatsApp cv if you have banking process exp to Sri 8851792136 Neha 8287267407
Posted 3 weeks ago
1.0 - 5.0 years
3 - 5 Lacs
Noida, New Delhi, Gurugram
Work from Office
Hi We are hiring for the Leading ITES Company for Sr. Associate Dispute Analyst A Dispute Analyst in AML/KYC focuses on investigating and resolving disputes related to financial transactions, ensuring compliance with Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations . This involves analyzing transaction data, identifying potential fraud or suspicious activity, and working with internal teams to resolve disputes and prevent future occurrences. Key Highlights: a) Any Graduate / Under Grad with min 1 year exp in Dispute Analyst b) Knowledge of AML and KYC regulations and best practices. c) Analytical and critical thinking skills. d) Attention to detail and strong organizational abilities. e) Effective communication and teamwork skills. f) 5 Days Work Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Shadiya @ 7898822545 Whatsapp Your CV @ 9721919721 Key Responsibilities: Investigating Disputes: Examining customer disputes related to financial transactions, gathering necessary information, and determining the validity of the claim. AML/KYC Compliance: Ensuring that all dispute resolution processes adhere to AML/KYC regulations, including conducting due diligence on customers and transactions. Transaction Monitoring: Reviewing transaction data for suspicious activity, identifying potential fraud, and escalating alerts to the appropriate teams. Collaboration: Working with internal teams, such as fraud prevention, customer service, and legal, to resolve disputes and implement preventative measures. Reporting: Preparing reports on dispute investigations, identifying trends, and recommending process improvements. Documentation: Maintaining accurate records of dispute investigations, including evidence, communication logs, and resolution outcomes.
Posted 3 weeks ago
3.0 - 5.0 years
3 - 5 Lacs
Hyderabad
Work from Office
Job Overview: As a Fraud Analyst, you will be responsible for investigating and resolving customer complaints related to missing, delayed, or misrouted packages. You will be working as an individual contributor. You will be reviewing the customer complaints and identifying scam behavior basis evidence supplied by the customer, delivery confirmation from logistics partner and your skills on open-source intelligence. You will be entrusted with a decision making on whether the complaint is genuine, and which warrants a refund from the company to the client. Your role is crucial in maintaining customer trust by ensuring transparency and efficient resolution of order issues. Job Description: Analyze and investigate customer reports of missing or delayed packages, identifying patterns and root causes. Utilize internal tracking systems, open searches, evidence shared by logistics partner and data analytics tools to detect scam behavior and decide on the veracity of the report filed by the customer. Collaborate with internal teams and external logistics partners (e.g., carriers, fulfillment centers) to track down orders and resolve issues. Escalate critical or unresolved issues to management or other relevant departments, ensuring prompt action. Identify and recommend process improvements to reduce the volume of lost or delayed packages, contributing to a smoother customer experience. Maintain accurate records of all investigations and resolutions, ensuring a robust audit trail. Qualifications: Education: Any bachelor's degree, but relevant work experience will be preferred. Experience: 3-4 years in customer service, logistics, or supply chain roles, particularly in online retail or e-commerce. Skills: Strong problem-solving and analytical skills. Excellent verbal and written communication skills. Proficiency in logistics software, customer service platforms (e.g., Zendesk, Salesforce), and data analytics tools. Ability to work under pressure and meet tight deadlines. Customer-focused with a high degree of empathy and patience. Willingness to work night shifts is desirable. Key Performance Indicators (KPIs): Resolution time for missing order inquiries. Customer satisfaction (CSAT) scores related to order investigation cases. Percentage reduction in lost or delayed packages. Efficiency of escalation and resolution processes. Sutherland never requests payments or Favours in exchange for job opportunities. Please report suspicious activity immediately to TAHelpdesk@sutherlandglobal.com
Posted 4 weeks ago
0.0 - 1.0 years
2 - 2 Lacs
Chennai
Work from Office
Job Title: Fraud Analyst Experience : Looking for Freshers to 3 Years (Preferably Male candidates) Salary 2 to 2.25 LPA Work Location: Chennai (Navalur), Work from office Shift and Week off: Rotational shift and rotational week off Who we are? CES is an information technology consulting and process outsourcing services company, which helps its customers with information technology services / solutions and streamlining their business process by leveraging our expertise and domain knowledge in various technologies such as Microsoft, Java, LAMP, Oracle and SAP. CES delivers these services with the highest levels of integrity, quality and professionalism. CES customers span across many verticals such as Automotive, BFSI, Farming & Agriculture, Healthcare, Higher Education, Independent Software Vendors (ISVs), Manufacturing & Distribution, Online Retail (e-Tail), Public Sector and Travel & Hospitality. What we are looking for The Fraud Analyst is responsible for detecting and preventing fraudulent activities within the organization. The role involves analyzing financial transactions, identifying red flags, and investigating suspicious activities. Freshers with good communication. Any graduation is fine Immediate joiners are preferred Should willing to work in rotational shift Why is CES the place for you? Innovative and Dynamic Work Environment Commitment to Employee Growth Meaningful Impact Supportive Team Dynamics Positive Company Culture We believe that CES is not just a workplace; it's a community where you can grow professionally, make a meaningful impact, and be a part of exciting projects. We are confident that your skills and experiences align perfectly with our vision, and we would be thrilled to welcome you to our team. Know more about us www.cesltd.com
Posted 4 weeks ago
3.0 - 8.0 years
3 - 7 Lacs
Bengaluru
Work from Office
Trainer/Process Trainer /Soft skills Trainer BPO International Voice Process TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407
Posted 4 weeks ago
2.0 - 3.0 years
3 - 6 Lacs
Bengaluru
Work from Office
Analyze financial transactions and account activity to identify unusual activity to identify unusual or suspicious patterns. • Conducting in-depth investigations into potential fraud cases, which may involve gathering evidence. • Performing 360 Reviews on the Alert which has been triggered due to violation of threshold set for the systems for Fraud types (i.e.- ATO, PTO, TOA, ID Theft, ATO Scam, First Party Frauds etc.) • Conduct 360 fraud reviews for the customers profiles and responsible for detecting and mitigating core banking, payments, fraud, and account opening red flags. Implemented solutions to fraud problems across ATO’s, P2P Payments, ACH kiting, check kiting, and wire fraud • Multiple investigations into whistle blower complaints concerning account hijacking, transactional frauds, funds transfer return, checks (RDC, Thea) or ACH transactions that provided real time decisions on credit card, loan, and Zelle fraud red flags • Combined retroactive analysis with current state fraud control assessments to implement technology and process framework that provided real time decisions on fraud strategy and overall fraud assessment • Liaison with internal and external counterparts to perform end-to-end alert reviews (360 review) from fraud alert generation through to SAR filing. • Analyze data trends and out of pattern activities to assimilate the next course of action (Case closure, Reimbursements, or escalation) • Adjudicate the fraud type and apply relevant mitigation steps basis policies and procedures Required Skills SAR AML INVESTIGATIONS FINANCIAL CRIME Role & responsibilities Preferred candidate profile
Posted 1 month ago
1.0 - 6.0 years
1 - 5 Lacs
Chennai
Work from Office
Hiring KYC Profile, required excellent English with a minimum exp of 1 Year in the International KYC process. Rotation shift, 2 Rotation week off, Both ways cabs available. Non-voice process immediate joining Online interview only * Required Candidate profile Should have International KYC Process experience / FATCA Graduation is Must Salary up to 5.5 LPA call Khushi-9811121475 Sukriti -8176976655 Palak-8115955507 Arjuna-9810615875 *
Posted 1 month ago
12.0 - 18.0 years
14 - 20 Lacs
Gurugram
Work from Office
In these roles, you will be responsible for: Support the accomplishment of all contracted service level targets/agreements. Assist in daily, weekly, and monthly quality assurance activities. Provides day-to-day support to the team and handle first level escalations as they arise or are assigned. Maintain a strong understanding of all tasks within the department including expert knowledge of the Chargeback lifecycle and the various reason codes. Identify opportunities to improve the efficiency and effectiveness of business processes and recommend management. Identify areas of opportunity for staff to develop knowledge/skills/competence necessary to complete their roles. Oversee and aid in new hire training and onboarding. Contribute to continuous learning activities promoting knowledge and skill development within the team. Assist in keeping all team members informed and up to date about all relevant and useful information. Act as a subject matter expert on projects/initiatives Act as a champion to the staff by raising ideas/concerns that contribute to the overall betterment of the team. Maintain relationships with internal and external clients. Frequent review of the MasterCard Worldwide Chargeback Guide to update and maintain knowledge of conditions and requirements for recovery purposes. Ensure excellent customer service, resolving customer complaints and issues in a timely and professional manner. Oversee daily branch operations, including transactions, customer interactions, and cash handling. Identify and mitigate potential risks, ensuring compliance with banking regulations and policies. Monitor and evaluate team performance, providing feedback and coaching to improve productivity and efficiency. Experience Needed Banking Experience: Typically, 10-12 years of experience in a banking environment, preferably in a supervisory or leadership role. Domain Experience: Should have managed AML Process for a minimum of 3 years and should have experience in Finance Transaction, settlement & Reconciliation, Credit offline & Customer service Investigator Leadership Skills: Proven leadership skills, with experience in managing teams and motivating staff. Customer Service: Excellent customer service skills, with experience in resolving customer complaints and issues. Operational Knowledge: Strong knowledge of banking operations, including transactions, cash handling, and risk management. Regulatory Compliance: Familiarity with banking regulations and policies, ensuring compliance and risk management. Communication Skills: Excellent communication and interpersonal skills, with ability to interact with customers, staff, and management.
Posted 1 month ago
2.0 - 5.0 years
3 - 5 Lacs
Bengaluru
Work from Office
Responsible for analyzing the daily status of recon cases to resolve maximum recon cases for the assigned zones and assisting Manager - Recon in first level client meetings STRATEGIC Study every escalation to be taken up with MSP to ensure no deduction for it ; Highlight non-acceptance on incorrect deductions, process lapses, or manipulations by customers to Manager Recon •Prepare justification for the MSP to push-back deductions and update management on the same OPERATIONAL Track status and manage resolution of deduction/shortages in assigned zones •Analyze and suggest appropriate action to push back or recover the deduction / shortage to Manager Recon •Ensure reconciliation of deduction file from MSP and revert within TAT for the assigned zones •Consolidate and analyze the monthly report on deductions of all MSPs •Ensure meeting with the state representatives to ensure adherence to the said process •Take up and resolve client’s queries related to recon of various counters, errors, mismatch, deductions etc. •Assist Manager – Recon in client meetings for discussions on recon cases •Keep regular coordination with locations on various queries related to understanding of errors and improving handling of recon cases Candidates who have experience in ATM Reconcillation can share their CV on himanshu.srivastava@hitachi-cashms.com
Posted 1 month ago
1.0 - 6.0 years
3 - 6 Lacs
New Delhi, Gurugram, Delhi / NCR
Work from Office
Hiring for Multinational organization Fraud analyst / KYC / Onboarding / Aml Location - Gurgaon Salary - kyc max 5lpa to fraud analyst max 7 lpa + other perks and benifits cab facilities / traveling allowances grad / undergrad both can apply 1 year of banking experience in frauds ,aml and kyc is mandatory FOR FURTHER DETAILS : Call/ WhatsApp 7678572840 9147047908 9997196123
Posted 1 month ago
1.0 - 3.0 years
1 - 4 Lacs
Kolkata
Work from Office
Client-Centric Approach Analytical Skills Communication Skills Strategic Thinking Fintech Knowledge Customer Focus Results-Driven Detail-Oriented Communication Documentation Management Problem Resolution Relationship Building Confidentiality Description About Us: UnPay is a dynamic and innovative FinTech company dedicated to providing top-notch financial services. As part of our commitment to exceptional customer service, we are seeking a detail-oriented and experienced Dispute Resolution Specialist to join our team. Responsibilities: 1. Dispute Management: Investigate and resolve customer disputes in a timely and efficient manner. Analyze transaction data and communication records to understand the nature of disputes. 2. Chargeback Handling: Manage chargeback cases and collaborate with relevant stakeholders to gather necessary documentation. Work closely with financial institutions and payment processors to address chargeback inquiries. 3. Customer Complaint Resolution: Handle customer complaints related to financial transactions or services. Communicate with customers to understand their concerns and provide clear explanations of resolution processes. 4. Documentation Review: Review and assess supporting documentation, including transaction records and customer communications. Ensure accuracy and completeness of information related to dispute cases. 5. Collaboration: Collaborate with internal teams, including Customer Support, Risk Management, and Finance, to address and prevent disputes. Communicate effectively with external partners, such as banks and payment processors. 6. Reporting: Generate and maintain reports on dispute resolution activities. Provide insights and recommendations for process improvements based on data analysis. Qualifications: Bachelors degree in Business, Finance, or a related field. Proven experience in dispute resolution, chargeback handling, or a similar role within the financial services industry. Strong understanding of financial transactions and payment processes. Excellent analytical and problem-solving skills. Effective communication and negotiation abilities. Detail-oriented with a focus on accuracy and documentation. Familiarity with relevant regulations and compliance standards.
Posted 1 month ago
2.0 - 4.0 years
0 - 3 Lacs
Chennai
Work from Office
HCL Walk-In Drive International Banking Non voice. Date: 02nd & 03rd July 2025 Time: 11:00 AM 2:00 PM Location: ETA 3 - HCLTech Navalur - Block 3, Sandhya Infocity, OMR, Rajiv Gandhi Salai, Navalur, Chennai, Tamil Nadu, 600130 Role: Mortgage Operations (Asset Finance) Experience: 2+ years in UK/US mortgage operations Skills: In-depth knowledge of mortgage applications, borrower profiles, and income calculations. Experience in reviewing collateral and loan documentation. Role: Corporate Banking (Commercial Loans) Experience: 2-8 years in corporate/commercial banking (Senior Associate & Analyst). Skills: Expertise in corporate loan origination, account management, and loan drawdowns. Strong understanding of banking products, credit documentation, and loan servicing. Role: Payments Experience: 3-5 years in MT103/MT202 transfers, CHAPS, and BACS payments Skills: Expertise in handling MT103, MT202, FX charges, and customer concessions. Proficient in reconciliation processes, charges, routing, intermediary banks, and developing efficient reports. Role: Chargeback Experience : At least 3+ Years experience Skills: Chargeback experience in handling fraud and non-fraud disputes Credit/Debit card related process experience would be good Any Financial/Banking experience Commerce or Business banking background Qualification: Any degree required Shift Timing: UK Rotational Shift Location: ETA 3 - HCLTech Navalur - Block 3, Sandhya Infocity, OMR, Rajiv Gandhi Salai, Navalur, Chennai, Tamil Nadu, 600130 Cab facility as per company policy* Work Mode: Work from Office Notice Period: Open to candidates available for immediate joining or those currently serving a notice period (up to 30 days) Contact: HR Sanjay/Syed
Posted 1 month ago
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