90 Chargeback Jobs - Page 3

Hiring SME for International Fintech/BFSI Process Immediate joiners required **Salary Upto 6 LPA** Call/Whatsapp @ 8723051470 / 9387861695 / 8099138355 / 9387861694 Required Candidate profile Must have min 2 year experience in International Banking/Fintech process Should have experience in International Voice Process Expertise & proficiency in Banking Process

Greeting!! We are hiring for Fraud Investigation Specialist! Shift:US rotational shift Location:Karle, Manyata tech park Salary: upto 7.2 lpa Min experience required - 1 yr upto 6lpa & 2yrs exp can go upto 7.2lpa Note: We are looking for immediate joiner or someone who can join in 15 days. Key responsibilities include: Investigating suspicious transactions: Reviewing flagged transactions to determine if they are fraudulent, including analyzing transaction details, account activity, and customer information. Identifying fraud patterns: Analyzing data to identify trends, recurring patterns, and new modus operandi used by fraudsters. Customer verification: Contacting customers to verify transaction details, address concerns, and gather additional information to assess legitimacy. Data analysis: Utilizing specialized tools to analyze transaction data, customer behavior, and other relevant information to identify potential fraud. Decision-making: Making informed decisions based on investigations to either approve or decline transactions, taking necessary actions to mitigate risk. Reporting and documentation: Maintaining detailed records of investigations, documenting findings, and reporting suspicious activity to relevant internal teams. Collaboration: Working with other departments such as risk management, compliance, and customer service to share information and coordinate fraud prevention strategies. Staying updated: Keeping abreast of emerging fraud schemes, industry trends, and regulatory changes to enhance fraud detection capabilities. For further queries call or share your cv on WhatsApp to Sindhu - 9986024649 Thanks and regards, Sindhu 9986024649 Rivera Manpower Services

Urgent Hiring AVP Operations | Banking Captive Unit Location: Pune | Package: Up to 26 LPA Shift: Night | Work Mode: Onsite (6 months) then Hybrid Work Days: Monday to Friday Role & Responsibilities: Lead and mentor a high-performance team. Oversee chargeback, pre-arbitration, and arbitration processes. Analyze chargeback data to mitigate risks and ensure compliance. Provide expertise in debit and credit card operations. Conduct audits to ensure compliance with industry standards. Preferred Profile: Experience: 11-12 years (Cards domain Debit & Credit fraud chargeback cycle) Expertise in fraud detection, audits, operational controls & compliance For more info: Contact: Kanika 9953939776 | kanika@manningconsulting.com

Job description Warm Greetings from RIVERA MANPOWER SERVICES!!!! Kindly Note: We are looking @ Minimum 1 Year of an experience into Fraud Investigation /Risk Investigation / SAR/ Transaction Monitoring in International BANKING oNLY. Call the below mentioned Number to book your slots and grab the opportunity. CHETHANA @ 7829336034 /9986267393 /9380300644 Roles and Responsibilities : Investigation on Trigger alert for each customer account. Understanding Customer details, source of income activity pattern. Review on customer transaction pattern in the triggered account. Review the associate accounts where the funds being received and being transferred. Eliminate the normal transaction like grocery, shopping, restaurant and other transaction. Investigation on the remaining activity to find any suspicious or involved in fraud. Performing external open search to understand any negative news on the main suspect. Performing KYC check to validate original document being submitted. Off- boarding the client is he has been involved in terms and condition breach. Reporting to regulatory National Crime Agency if any Financial Crime being observed. Understanding customer transaction patter in the account. Fast movement of money like Top-up followed by external transfer or ATM withdrawal. Structuring of money just to avoid the threshold of the system. Desired Candidate Profile *Possess good analytical skills - detail oriented *Possess good communication skills, both oral and written *Be familiar with Microsoft applications and working knowledge of MS excel *Have a good attitude - should be committed to the work Perks and Benefits *One Ways Cab Provided.*Incentives Regards, Chethana - 7829336034 Rivera manpower services

8448100705 Min 2 years of experience in a client-facing sales role Proficiency in using GDS systems such as Amadeus for flight booking Comfortable for voice-based US sales process Strong communication skills Willingness to work into the night shift Required Candidate profile Urgent Hiring for US Travel Sales Process (PPC Campaign) US Hotel Sales/Car Sales Process Salary Upto-50k Unlimited Incentives + Cab + Meal Interested Plz call Sneha @ 8448100705 or wtsapp

Hiring AML with Transaction Monitoring requires excellent English with a minimum of 1 year of experience in the AML process. Rotation shift, 2 Rotation week off, Both ways cabs available. Non-voice process immediate joining Chennai Candidates * Required Candidate profile Should have AML with Transaction Monitoring Process experience Call us to line up your interview Khushi-9811121475 Sukriti -8176976655 Palak-8115955507 Arjuna-9810615875 *

Role & responsibilities Qualifications : • 34 years of experience in payment operations, fraud investigations, chargeback processing, or customer support in a financial services or payments setting. • Strong analytical skills with the ability to identify trends and resolve complex issues with precision and attention to detail. • Excellent communication skills, both written and verbal, with a customer-first mindset, able to handle and resolve 50+ escalations or cases weekly. • Experience with payment systems, fraud detection tools, and case management platforms (e.g., Salesforce, Zendesk, or similar). • Comprehensive knowledge of payment processing standards, regulatory requirements, and security protocols for handling sensitive data. • Proven track record of collaborating with cross-functional teams such as Risk, Treasury, Customer Success, and Engineering to address escalations and improve processes. • Demonstrated ability to manage multiple tasks, meet SLAs, and deliver highquality results in a fast-paced environment

Role & responsibilities: Owning chargebacks and representing cases end-to-end from informing the merchant, to gathering evidence, and disputing the chargeback through to resolution. Acting as the go-to person, coaching and educating small business owners on the dispute lifecycle. Identify proactive opportunities for the business to protect themselves against future disputes. Understanding the differences between card networks and being comfortable explaining them to customers. Juggling multiple priorities, shifting between support activities (like communicating with business owners via email/phone), building chargeback cases from the ground up, all while meeting operational deadlines. Analyzing and understanding insights into cases and interpreting those outcomes into ways to improve chargeback efficiency and reduce collections. Required Skills: 1- 2 years of related work experience. Extensive knowledge and experience with e-commerce card payments and ACH payments, ideally both in Canada and the United States. Solid experience handling chargebacks and dispute resolution, whether on the merchant or issuer side. Good understanding of Payment Card Network chargeback rules and regulations. Good understanding of NACHA and Payments Canada rules and regulations. Understanding of full credit card chargeback dispute life cycles. Excellent customer service, relations and/or vendor management skills Strong analytical and problem-solving skills.

We are hiring! Osfin.ai helps firms streamline their financial operations. Leading organizations across industries have automated their fin-ops processes using Osfin.ai. Osfin.ai is founded by alumni of IIT Kanpur and ISB with extensive experience across product development and management consulting. Who is an ideal fit for us? We are looking for skilled Process champions with a focus on UPI/IMPS/ATMs/Cards/BNAs Financial Operations and Dispute management to join our team. What will you get to work on? As a core member of the Process automation team, you will: Perform and manage the end-to-end process, resolving unmatched/open transactions items and managing the disputes and chargeback processes Collaborate with Customers to understand challenges and deliver tailored solutions Configure and maintain automated systems, ensuring accuracy and efficiency in handling large volumes of financial data Run processes at banks/customer premises seamlessly Demonstrate strong troubleshooting skills and conduct Root Cause Analysis (RCA) to resolve implementation challenges efficiently Maintain comprehensive documentation of processes, workflows, and system configurations What do we expect from you? For the Process Analyst role, we are seeking candidates with the following skills and expertise: Proficiency in MS Excel and hands on experience in UPI/IMPS/ATMs/Cards/BNAs payment operations for Banks in India Experience of managing dispute and chargebacks is mandatory Basis knowledge of SQL is a plus Hands-on experience with financial systems or related softwares. Strong understanding of payment processes and financial transactions. Strong analytical skills with the ability to interpret complex financial data. Excellent communication and interpersonal skills to liaise with customers and internal teams. Previous experience in working on automation projects, bringing valuable insights and efficiencies to the processes Work From Office: Bangalore/ Mumbai / Customer locations Why join us? Discover unparalleled professional and financial growth by joining our dynamic team, where we offer: A remarkable team of industry experts with a proven track record for driving impact Competitive compensation packages and a generous Employee Stock Ownership Plan Opportunities to work with leading financial services and Banks. An engaging and enjoyable work environment that fosters collaboration and innovation

Job Title: Senior Manager/Assistant General Manager - Banking Operations (Cards/ATM Disputes and Chargeback) Band Requirement: Location:Chennai/Hyderabad Qualifications: Minimum Bachelors degree, preferably in Commerce, Business, Finance, or Accounting-related fields. Job Summary: The Senior Manager/AGM will oversee and lead end-to-end operational processes related to Customer Cards/ATM Disputes. The role requires ensuring excellence in service delivery, compliance, and achieving organizational targets. The candidate will manage team performance, drive quality improvements, and handle stakeholder relationships, aligning with client-defined SLAs. Key Responsibilities: Manage Customer Cards/ATM disputes processing , including Fraud and Non-Fraud disputes. Process refunds and oversee Write-Offs, Provisions, and reporting tasks. Review and implement updates to ongoing dispute rules and ensure compliance changes are effectively adopted. Conduct MIS reporting and analysis , including creating Daily/Weekly/Monthly reports. Ensure Quality Verification across processes and maintain high standards. Lead UAT (User Acceptance Testing) support and coordinate IT issue reporting and tracking. Manage team trainings and ensure the team meets targets, KPIs, and client-defined SLAs. Identify gaps, drive process improvements, and lead other assignments as directed by the management team. Competencies/Skill Set Requirements: Proficient communication skills (both written & verbal). Strong analytical thinking and client communication abilities. Proven people management skills with a focus on building high-performance teams. Strong knowledge of MS Office tools for MIS reporting and analysis . Ability to meet stringent deliverables with effective presentation skills . Comprehensive knowledge of Banking Operations and dispute management. Preferred Personal Attributes: Interpersonal effectiveness and strong relationship-building skills. Result-oriented and customer-focused approach. Proactive analytical mindset with the ability to innovate. Self-motivated with the capacity to inspire and guide the team. Knowledge/Experience Requirements: Minimum10 years of experience in the Banking and Financial domain . Experience in handling minimum 100+FTE Strong preference for candidates with Cards Disputes processing experience and expertise in ATM Operations (Claims, Reconciliation). Shift of Operations: Flexible to shifts as per business requirements

Location: Navi Mumbai- Ghansoli Designation: Analyst, Sr Analyst Role : We are seeking a talented and energetic data-centric analyst with experience in fraud to analyze card fraud and transaction data and provide actionable insights on new trends while driving changes to fraud prevention strategies. Job Responsibilities : 1. Analyze card fraud and transaction data to produce actionable insights on new trends. 2. Drive changes to rules and fraud prevention strategy with data-led insights. 3. Stay up to date on fraud prevention trends. 4. Utilize tools like Microsoft Excel, Google Sheets, SQL, Python, and Looker for daily reporting and analysis. 5. Support new fraud initiatives that align with and contribute to business goals. 6. Manage the Chargebacks process and possess acquirer/issuer fraud liability experience. 7. Coordinate with Visa, MasterCard, and other payment network providers. 8. Have prior experience and knowledge of Credit cards. Job Responsibilities : 1. Work collaboratively with cross-functional teams on fraud-related projects. 2. Provide training and support to junior analysts on fraud detection techniques. Criteria : 1. 1-5 years experience in data analysis and fraud detection. 2. Proficiency in SQL and data visualization tools. 3. Strong analytical and problem-solving skills. 4. Ability to work in a fast-paced, dynamic environment. 5. Experience in a financial services environment. 6. Familiarity with machine learning techniques for fraud detection. Shifts timings: Rotational Shifts- 24*7 Week Off: Rotation in Week-off

IENERGIZER NOIDA IS LOOKING FOR AN AVP/ VP Operations - Specifically from US Banking / FINTECH Process. For Further Details reach out Sharandeep Kaur via Email - sharandeep.kaur@ienergizer.com or contact at 9266364422. Job Description AVP/ Vice President, Operations Responsibilities AVP/VP - Current Role from Banking Domain only - Fraud / Dispute/ Chargeback/ AML/ KYC Managing delivery of international account in Fin Tech/US Banking . Delivery matrix and contractual SLA management. Ensure timely and accurate reporting of performance metrics and SLAs to the Management Day to day client management. Managing a span of 1000+ FTs across multiple account. Lead all client and internal calls for the process, single point of contact. Responsible for deploying optimal workflow to deliver the desired delivery goals. Deploy and review proper Quality Control measures and Tollgates in process. Monitor and review trend analysis on dashboard/ MIS/ performance reports and recommend/ guide solutions and efficiency measures for further improvements. Identify opportunities to streamline business processes and systems. Represent the company and actively participate in operational reviews, MBRs/QBRs. Direct workflow, training and other shared services for optimum functioning of account. Manage attrition and career planning of all employees within span of control. Grow account strategically to increase top line for the organisation. Manage and improve profitability of the account. Educational qualification - Post Graduate in Business Management. Work experience - 15+ years of relevant experience. Special requirements Strong written and verbal communication & technical writing skills. Strong understanding of contracts and key BPO dynamics governing them. Strong customer service orientation and client management skills. Fundamentally a strong people manager. Should be able to guide a team to success. Highly organized with a proven track record of delivering to deadlines. Exceptional attention to detail and output oriented & work under pressure Excellent People Management & leadership qualities. Should be open to work from Office, No Cabs. Experience: 15 - 22 Years Industry Type: BPO / Call Centre / ITES Location: Noida

Please fill the below form: https://forms.gle/dTBXMPC5px2yvbv4A Location- Pune - Kharadi ( Open to take candidates from Chennai, bangalore, Pune, Mumbai ,New delhi and Gurgaon) Skills- Fraud Operations, Chargeback, Dispute ( Debit card/ Credit Card), Transaction of debit/credit card Knowledge required. Exp- Minimum 5 years ( All 5 years of experience into Fraud operations) Shift timings- 06:30 PM- 03:30 AM. ( Cab provided) Industry- Financial services, Banking, service industry. Interview rounds : 2 round The Fraud Ops Analyst position is responsible for assisting in efforts to ensure fraud risk policy and controls are applied to minimize the impact of fraud incidence and prevent loss in coordination with the Fraud Operations team. The overall objective of this role is to assist in managing fraud losses by ensuring analysts make appropriate decisions using risk/reward balance methodology.

Quality Analyst for International Fintech/BFSI Process Immediate joiners required **Salary Upto 6.5 LPA** Please Call@ 8721982606 / 8453399504 / 6002281943 Required Candidate profile Must have min 1 year experience as QA in International Banking/Fintech process Should be aware about KRA/KPI of Quality Analyst Should be aware about 7QC Tools

Hi, We are hiring for the ITES Company for OTC Billing Role. Job Description Need Minimum 1 year in OTC - Billing (Accounts Receivable) Processing of Billing, ERP exposure, Sales, Credit Card, Chargeback and refunds processing Account Reconciliations Passing of JVs in Client System Day to day query resolution and timely process escalations Month Closing and Meeting SLA Dashboard Reports Handling Client Calls Handling Escalation process Measuring KPIs Quality Initiatives Provided comprehensive cataloguing expertise to ensure pro-ducts were correctly listed and represented across platforms. Successfully completed projects ahead of deadline, earning recognition from managers. Responsibilities included : managing cataloguing projects; ensuring accuracy of product data; resolving customer enquiries; researching product information; creating product descriptions; streamlining processes for improved efficiency; and generating reports for management. Excellent communication Domain knowledge / Excellent skills in MS Office, especially MS Excel MS Visio (Process Maps) Customer Centricity / Effective delegation / Time management Commitment for excellence /Team handling. Key Skills a) Need Minimum 1 year in OTC - Billing (Accounts Receivable) b) Knowledge of OTC Cycle c) Any Graduate To Apply WhatsApp 'Hi' @ 9151555419 and Follow the Steps Below: a) For Position in Noida Search : Copy and Paste the link below https://outpace.in/job/otc-billing-2/

Hi, We are hiring for the ITES Company for Order To Cash (OTC) - Billing Role. Job Description Need Minimum 1 year in OTC - Collection Voice Process (Accounts Receivable) Processing of Billing, ERP exposure, Sales, Credit Card, Chargeback and refunds processing Account Reconciliations Passing of JVs in Client System Day to day query resolution and timely process escalations Month Closing Meeting SLA Dashboard Reports Handling Client Calls Handling Escalation process Measuring KPIs Quality Initiatives Provided comprehensive cataloguing expertise to ensure pro-ducts were correctly listed and represented across platforms. Successfully completed projects ahead of deadline, earning recognition from managers. Responsibilities included: managing cataloguing projects; ensuring accuracy of product data; resolving customer enquiries; researching product information; creating product descriptions; streamlining processes for improved efficiency; and generating reports for management. Skills Required • Excellent communication • Domain knowledge / Excellent skills in MS Office, especially MS Excel • MS Visio (Process Maps) • Customer Centricity / Effective delegation / Time management • Commitment for excellence /Team handling. Key Skills a) Minimum 1 year in OTC - Collection Voice Process Experience b) Any Graduate To Apply WhatsApp 'Hi' @ 9151555419 and Follow the Steps Below: a) For Position in Noida Search : Copy and Paste the link below https://outpace.in/job/order-to-cash-otc-billing/

Greetings from Infovision...!!! Hope you're doing good. We, Infovision, Looking forward to engage with Cost Optimization/Cost Analysis professionals expertise in Azure Cloud Platform. Please find the more details below. Designation: Cloud Cost Analyst Experience Required: 3 to 5 Years Role: Permanent Role Job Location: Chennai, Coimbatore, Bangalore, Pune, Hyderabad Work Mode: Hybrid Model Work Role & responsibilities: Cost Analysis and Reporting : Monitor and analyze Azure spending, usage patterns, and trends. Prepare detailed cost reports, dashboards, and insights for key stakeholders. Forecasting and Budgeting : Collaborate with finance and IT teams to develop accurate budget forecasts for Azure cloud expenditures, aligning with organizational goals. Optimization Strategies : Identify and implement cost optimization strategies within Azure, such as right-sizing resources, recommending reserved instances, and managing unused resources. Governance and Policy Compliance : Develop and enforce governance policies around Azure usage, ensuring compliance with budgeting and cost control policies. Usage and Spend Monitoring : Set up and manage alerts for abnormal spend or usage spikes, conducting root cause analysis and recommending corrective actions. Chargeback and Models : Design and implement chargeback or showback models to allocate Azure costs to respective business units or projects, providing visibility into spending. Azure Tagging : Work with cloud engineers to ensure proper tagging of Azure resources for accurate cost allocation and reporting. Collaboration : Work closely with Azure architects, cloud engineers, and product teams to align cloud resource usage with budget goals and business needs. Documentation and Training : Maintain documentation of cost management processes and provide training to teams on Azure cost management best practices and tools Preferred candidate profile: 3+ years of experience in cloud financial management or cost analysis role, with a focus on Azure. Demonstrated expertise with Azure Cost Management and related financial tools (e.g., Azure Cost Management + Billing, Power BI). Technical Skills : Strong knowledge of Azure services, pricing models, and optimization techniques such as reserved instances, savings plans, and spot instances. Certifications : Azure Fundamentals, Azure Cost Management, or FinOps Certified Practitioner preferred. Soft Skills : Excellent analytical and problem-solving skills, with a detail-oriented approach. Strong communication skills for presenting complex cost data and recommendations to both technical and non-technical stakeholders. Ability to work collaboratively across departments to drive cost optimization goals. Please share your Updated resume to my email: Bojja.Chandu@Infovision.com as soon as possible along with the details requested below. Full Name: Current Company: Payroll Company: CTC: ECTC: CLocation: PLocation: Notice Period: Holding any offers (If Yes, Please mention company, and offer): Reason for job change: This position is active for Hyderabad, Bangalore, Pune, Chennai, Coimbatore. So, Please make sure on checking your preferred location as the locations mentioned in this statement. Regards, Bojja Chandu, Senior Executive - Talent Acquisition, Bojja.Chandu@infovision.com www.infovision.com

Review the Transaction alert or case Research/Investigate the transaction to determine whether it is suspicious or non-suspicious. Good knowledge of risk and fraud in the consumer and retail banking sector. Identify and report fraud trends. Required Candidate profile Flexible to work in Graveyard/Midnight Shift only Rotational Night Shifts Investigate potentially fraudulent customer behaviour using critical data points Assist Regulatory Operations Compliance

Skills - Fraud Analyst - Chargeback -Debit card or Credit card Other details - Shift - 6.30 to 3.30pm -Cab Available

Profile:- Fraud Analyst Np- max 30 days Exp - 4-7Yrs Location :-Thiruvananthapuram Must Have :- Banking experience, Worked on Automation environment. Strong analytical skills with the ability to conduct research, analyze data effectively.

We are have the below opening with one of our prestigious Global Banking Client If interested, and willing to explore opportunity. Please revert back with your updated CV https://forms.gle/5RWodNSQ1hPas5kA8 Location : Pune - Kharadi ( Open to take candidates from Chennai, Bangalore, Pune, Mumbai ,New Delhi and Gurgaon) Skills - Fraud Operations, Chargeback, Dispute ( Debit card/ Credit Card), Transaction of debit/credit card Knowledge required. Exp- Minimum 5 years ( All 5 years of experience into Fraud operations) CTC - 9.5LPA (Fixed) + Variable Shift timings- 06:30 PM- 03:30 AM. ( Cab provided Up & Down) Job Description Responsibilities: Perform short and long term forecasting analysis and standardized fraud analysis Make judgments based on practice and precedence, and work within guidelines, under general supervision Develop and maintain working knowledge of business/industry standards and practices Demonstrate fundamental understanding of how the team interacts with others in accomplishing the objectives of the area Identify inconsistencies in data or results, and exchange information in a concise and logical way Impact the business directly through the quality of the tasks/services provided. Experience in Dispute, Chargeback, Fraud analysis, Card fraud operations, Fraud investigation, Fraud Detection, Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualifications: Relevant experience of 5+ years in a related role Knowledge and previous experience in the Investigation and Fraud claims process, dispute and Chargeback. Experience in trend analysis and alerts in early fraud detection Extensive knowledge of the Bank's Transactional Processing platforms Proficient in Microsoft Office and Access Consistently demonstrates clear and concise written and verbal communication Demonstrated ability to remain unbiased in a diverse working environment.

Role & responsibilities : Perform short and long term forecasting analysis and standardized fraud analysis Make judgments based on practice and precedence, and work within guidelines, under general supervision Develop and maintain working knowledge of business/industry standards and practices Demonstrate fundamental understanding of how the team interacts with others in accomplishing the objectives of the area Identify inconsistencies in data or results, and exchange information in a concise and logical way Impact the business directly through the quality of the tasks/services provided. Experience in Dispute, Chargeback, Fraud analysis, Card fraud operations, Fraud investigation, Fraud Detection, Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Interested candidates share your updated resume on the mail id : sameswari.m@randstad.in

Hi Greetings from Randstad India I have excellent openings in Banking Sector Details Below:- 7+Years into Charge back E ven 5+Years into relevant Chargeback Credit card - Transaction of debit & credit card c9 grade - 9.15 Lacs Fixed + variable work Mode - Hybrid March 8th - First Virtual round Work Location : Pune location, Karadi Shift timing - 6:30 pm to 3:30 am ( US shift) 3 days in officeCab is provided Permanent role Regards Suji.S Lead Human Resources Email - suji.s@randstad.in Contact - 8056049643

Location: Pune (karadi) permanent role us shift please go through the below JD if interested please share your resume in this email id vijay.n@randstad.in or whagtsapp in 9962628878. To know about client details pls connect in the given no 9962628878. Responsibilities: Perform short and long term forecasting analysis and standardized fraud analysis Make judgments based on practice and precedence, and work within guidelines, under general supervision Develop and maintain working knowledge of business/industry standards and practices Demonstrate fundamental understanding of how the team interacts with others in accomplishing the objectives of the area Identify inconsistencies in data or results, and exchange information in a concise and logical way Impact the business directly through the quality of the tasks/services provided. Experience in Dispute, Chargeback, Fraud analysis, Card fraud operations, Fraud investigation, Fraud Detection, Qualifications: Relevant experience of 5+ years in a related role Knowledge and previous experience in the Investigation and Fraud claims process, dispute and Chargeback. Experience in trend analysis and alerts in early fraud detection Extensive knowledge of the Bank's Transactional Processing platforms Proficient in Microsoft Office and Access Consistently demonstrates clear and concise written and verbal communication Demonstrated ability to remain unbiased in a diverse working environment. Candidate should be willing to work in US shift/night shifts Education: Bachelor's degree

Wipro Limited (NYSE:WIT, BSE:507685, NSE:WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role : Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Reinvent your world.We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.