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Deskside Support Technician Sharp Brains

1.0 - 5.0 years

0 Lacs

chennai, tamil nadu

On-site

As a Deskside Support - L1 Support Engineer, your role involves maintaining daily IT operations at Customer-owned locations to meet users" IT needs. You will provide hands-on support for Servers and Networking activities as required at specific locations. Additionally, you will be responsible for supporting manufacturing-related IT equipment and applications following the provided SOPs. Key Responsibilities: - Respond to and diagnose complex hardware, software, and network incidents under general supervision. - Prioritize and resolve customer and team issues promptly. - Ensure incidents and requests are handled according to customer Priority Metrics. Escalate tickets when necessary. - Comply...

Posted 1 week ago

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