2 Change Experience Jobs

Join us as an Application Support Engineer at Barclays, where you will play a key role in shaping the evolution of our digital landscape by driving innovation and excellence. Your primary responsibility will be to leverage cutting-edge technology to enhance our digital offerings, ensuring that our customers have unparalleled experiences. Working as part of a collaborative team, you will be tasked with delivering technology solutions that meet business requirements and uphold quality standards. Your role will involve tackling complex technical issues that require strong analytical skills and detailed problem-solving abilities, in collaboration with fellow engineers, business analysts, and stakeholders. To excel in this role, you should have experience in the following areas: - Salesforce Administrator skills - Hands-on experience with Cloud platforms such as Platform as a Service (PaaS / aPaaS) - Knowledge of UNIX/LINUX and Oracle Database Administration - Previous exposure to Incident, Problem, and Change management processes Additionally, possessing the following skills will be highly valued: - ITIL qualification or experience in IT application support - Familiarity with Event Management Monitoring tools like AppDynamics, Elastic (ESaaS), and Kibana - Previous experience with Salesforce in any capacity (end user, administrator, developer) Your performance as an Application Support Engineer may be evaluated based on critical skills relevant to success in this role, including risk management, change and transformation capabilities, business acumen, strategic thinking, and proficiency in digital and technology domains. This position is based in Pune. **Purpose of the role:** As an Application Support Engineer at Barclays, your main objective is to manage the IT Services department, establish strategic directions, offer support to senior management, and mitigate IT service risks across the organization. You will be responsible for overseeing IT services to support the bank's operations, ensuring efficient technology service performance, and managing IT service risks effectively. **Accountabilities:** 1. Develop strategic direction for IT Services, implement updated methodologies, and processes 2. Manage the IT Services department, including supervision of colleagues, implementation of goals, and oversight of department efficiency 3. Maintain relationships with IT Services stakeholders and external third-party services 4. Implement policies and procedures for IT Services, manage adherence to group SLAs and controls 5. Monitor IT Services risk, develop strategies to mitigate risks, and align with the bank's change and compliance functions 6. Monitor financial performance, drive value from commercial agreements, and manage IT Services projects 7. Monitor critical technology infrastructure, resolve technical issues, and minimize disruptions **Expectations for Assistant Vice President:** - Advise and influence decision-making, contribute to policy development, and ensure operational effectiveness - Lead a team performing complex tasks, set objectives, coach employees, and appraise performance - Demonstrate clear leadership behaviors and create an environment for colleagues to thrive - Collaborate with other functions/business divisions, provide guidance on complex issues, and mitigate risks All colleagues are expected to embody the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship, as well as demonstrate the Barclays Mindset of Empower, Challenge, and Drive in their daily work.,

Join us as a Salesforce Support Analyst at Barclays, where you will play a crucial role in shaping the future of our digital landscape. Your main responsibility will be to leverage cutting-edge technology to enhance our digital offerings and ensure exceptional customer experiences. Working alongside a team of engineers, business analysts, and stakeholders, you will analyze complex technical issues and provide high-quality solutions to meet business requirements. As a Salesforce Support Analyst, your key responsibilities will include: - Utilizing Salesforce Administrator skills to optimize system performance - Hands-on experience with Platform as a Service (PaaS / aPaaS) and Cloud technologies - Proficiency in UNIX/LINUX and Oracle DBA knowledge - Managing incidents, problems, and changes effectively to maintain system integrity Additionally, highly valued skills for this role include: - ITIL qualification or experience in IT application support - Familiarity with Event Management Monitoring tools such as AppDynamics, Elastic (ESaaS), and Kibana - Previous exposure to Salesforce in various capacities (end user, administrator, developer) You will be evaluated on critical skills essential for success in this role, including risk management, change implementation, business acumen, strategic thinking, and digital and technological proficiency. This position is based in Pune. **Purpose of the role:** The primary objective of this role is to ensure the continuous monitoring and maintenance of the bank's critical technology infrastructure, resolving complex technical issues promptly to minimize disruptions to operations. **Accountabilities:** - Provide technical support for service management to address complex issues for specific clients or groups of clients - Execute preventative maintenance tasks on hardware and software, leveraging monitoring tools to identify and resolve potential issues - Maintain a knowledge base with detailed documentation for future reference and knowledge sharing - Analyze system logs and user reports to identify root causes of technical issues and provide effective resolutions - Enhance automation, monitoring, capacity management, and business continuity processes - Identify and mitigate potential service risks and issues proactively - Assess support activities and implement automation for stability and efficiency improvements **Analyst Expectations:** - Perform activities with high standards and drive continuous improvement - Demonstrate in-depth technical knowledge and experience in the assigned area - Lead and supervise a team, guiding professional development and coordinating resources - Partner with other functions and business areas to achieve objectives - Take ownership of operational results and escalate policy breaches as needed - Influence decision-making within the expertise area and manage risks effectively - Develop an understanding of how own sub-function integrates with overall function - Resolve problems using technical expertise and guide team members effectively - Act as a contact point for stakeholders and build external network contacts All colleagues are expected to embody the Barclays Values and Mindset, showcasing respect, integrity, service, excellence, stewardship, empowerment, challenge, and drive in their daily actions.,