3 Change Enablement Jobs

As a member of the HR Strategy & Transformation team, you will be part of a group of HR professionals specializing in various key areas within the HR domain. Your primary focus will involve partnering with clients to identify and deliver strategic value for their HR and Talent investments. Utilizing a distributed delivery model, you will have the opportunity to work on projects that can be deployed globally, whether onsite, near shore, or offshore. Your responsibilities will encompass a range of critical functions, including: - Designing HR Operating Models: You will be involved in the design and enhancement of HR Operating Models, organization design, and capability development to optimize HR functions. - Implementing Competency Based Talent Management: This involves creating competency models, designing assessments, and integrating them seamlessly with HR and Talent processes. - Managing Workforce Effectiveness: You will conduct workforce effectiveness analysis, planning, and optimization to ensure efficient staffing and resource allocation. - Enhancing HR Shared Services: Your role will also include assessing, designing, and deploying HR Shared Services to improve operational efficiency. - Driving Process Excellence: You will contribute to the design, innovation, and implementation of HR and Talent processes to streamline operations and enhance overall performance. - Implementing HR SaaS Solutions: You will be involved in the design, configuration, training, and change enablement related to HR SaaS implementations to leverage technology for HR process improvement. In this role, you will have the opportunity to work on diverse projects and collaborate with cross-functional teams to drive impactful HR strategies and transformations for our clients. Your contributions will play a key role in helping organizations achieve their HR and Talent objectives effectively and efficiently.,

As a member of the HR Strategy & Transformation team, you will specialize in select areas within HR to assist clients in targeting and delivering value for their HR and Talent investments. Utilizing a distributed delivery model, you will have the opportunity to be deployed globally, whether onsite, near shore, or offshore. Your responsibilities will include: - Designing HR operating models, organization structures, and enhancing capabilities to optimize HR functions. - Developing competency models, assessments, and integrating them into HR and Talent processes to ensure effective talent management. - Analyzing workforce effectiveness, planning, and optimizing workforce management strategies. - Assessing, designing, and deploying HR shared services to streamline operations and enhance service delivery. - Driving process excellence by designing, innovating, and implementing HR and Talent processes to increase efficiency. - Leading HR SaaS implementation projects by designing processes, configuring systems, providing training, and enabling smooth change management processes. Join our team of HR Professionals dedicated to driving strategic HR initiatives and transforming HR practices for our clients" success.,

Job Title: Customer Experience Manager Location: Noida Exp- 5 to 8 years 8 to 13 years Job Category: Customer & Employee Experience, and Service Excellence Job Description: We are seeking a highly motivated and experienced Customer Experience and Service Excellence Manager to join our team. The ideal candidate will be responsible for enhancing service and operational excellence, identifying opportunities for improvement, implementing best practices, and leading initiatives to optimize customer and employee experiences. Key Responsibilities: Customer Experience (CX): Onboard client's teams to the CX Program by conducting in-depth Customer Learning sessions, CX Maturity Assessments, and Voice of the Customer analysis. Design, conduct, and evaluate studies to identify key customer interactions that need attention or improvement, documenting requirements. Develop personas, journey maps, and other tools to lead teams through problem-solving of complex business and technical challenges that directly impact the customer experience. Analyze, quantify, and clearly articulate the value derived from program actions. Design new and innovative customer interactions and touchpoints to enhance and differentiate our customer experience. Prioritize, manage, and deliver people/process/technology initiatives that optimize the Customer Experience end-to-end and result in quantifiable CX metric improvements. Provide thought leadership on the latest CX strategies and tools and seek to constantly advance HCLs position as a leader in Digital Workplace Services. Regularly communicate progress and opportunities to all levels of the organization using engaging and informative content. Effectively influence fellow leaders and team members to gain support for the CX Program with data and persuasion. Evangelize the Customer Experience mission and vision to all levels of the organization. Service Improvement and Continuous Service Improvement (CSI): Review and recommend service level hygiene and improvement. Proactively assess operational practices across people, processes, and tools. Drive Continual Service Improvement Programs across various client and digital workplace services domains. Conduct Customer Experience/Technology Roadmap Workshops and create roadmaps to support efforts. Establish and implement industry best practices within our service delivery. Identify the need for proactive SWAT Programs. Make recommendations for tool adoption and maturity and drive implementation. Drive improvements to support end-user and customer leadership experience. Drive customer satisfaction. Foundation Services: Maturity Assessment, Benchmarking, and Best Practice Sharing: Conduct GAP/Maturity assessments and share results with action plans. Conduct predictive analysis for performance, productivity, and process improvement suggestions. Performance benchmarking with recommendations. Establish best practice guidelines and frameworks. Identify and enable learning and development opportunities. Establish 360 connect and feedback channels with internal and external customers/stakeholders. Establish business guidelines and validate new deals and renewals. Change Enablement (BCM): Understand the challenges users face adapting to new digital technologies and ways of working. Conduct workshops, interviews, surveys, focus group studies, and other engaging activities across the customers organization to collect and analyze user behavior data. Define and track adoption metrics across multiple initiatives in a program by analyzing tool usage data, monitoring end-user adoption, and devising adoption campaigns that include key learning objectives and change management activities. Implement change strategies and plans for multiple engagements that can cross-functional boundaries. Integrate change management with product management and influence successful mitigation strategies with integrating best practices, change management efforts, and interacting with key stakeholders to enable communication efforts. Practice Development: Publish best practices, case studies, white papers, and success stories. Establish an Innovation Council and identify opportunities for innovation, experience tools, and optimization. Qualifications: Overall progressive experience in Service Delivery, Operations Management, or Customer Support. Strong program management experience, including strategic planning, organization, execution, and follow-through. Strong data gathering and analytical skills which translate to action for improvement. Good presentation skills to build and share inspiring visual stories and use cases. Strong collaboration and influencing skills at all levels. Ability to adapt and change with the needs of the organization and business. Understanding of digital workplace solutions that enable collaboration, communication, and knowledge sharing. Recent experience as part of a Customer Experience organization preferred. Excellent communication skills in English. Certified or trained in Project Management (Agile Scrum Master, PMP/Prince2, CAPM, etc.). ITIL v3 or above certification. Experience in handling End User Technology Transition and Transformation Projects. Experience in delivery management and deployment of solutions.,