Computer Generated Solutions, Inc. (CGS) is a leading global provider of information technology services to businesses and governments worldwide, known for delivering expert, cross-industry solutions across multiple platforms with over 8000 employees around the world. Headquartered in New York, CGS has been ranked in the top 100 privately held companies in New York City. For more details, visit www.cgsinc.com Being global presents a new wave of HR priorities and opportunities. CGS's US & Global HR shared services team, based in Hyderabad, leverages research, systems, and analytics to help support and execute critical global HR services for our people in all the countries that we operate in. Responsibilities: Maintain the integrity of the HR data. Ensure connections to all secondary and tertiary systems work seamlessly. Monitor data flow between systems. Perform statistical analysis on HR data, run queries, and produce requested reports. Provide systems support to the HR team. Document processes, as well as perform diagnostic tests and data audits. Assist with other HR duties as assigned. Should be working in US Eastern Time Zone. Skills Required: Proficient with MS Office Suite. Expert at MS Excel. Proficiency in database management and security, as well as running SQL queries. Thorough understanding of qualitative and quantitative reporting principles. Excellent spoken and written English communication skills. Education & Experience: Bachelor’s degree in Computer Engineering or Computer Science preferred.
🚀 We’re Hiring: Team Lead – Technical Support (Voice Process) 📍 Location: [Insert Location] 🕒 Job Type: Full-time We are looking for a Team Lead – Technical Support (Voice Process) to guide and inspire a high-performing team. If you have strong people management skills and a solid technical support background, this role is for you! What You’ll Do: Lead & mentor a team of Technical Support Associates (voice process) Ensure SLAs/KPIs are met while delivering excellent customer service Handle escalations and drive customer satisfaction Coach, motivate, and monitor team performance Prepare reports and support process improvements What We’re Looking For: Graduate (technical background preferred) 3–5 years in Technical Support (Voice), with 1–2 years in a Team Lead role Strong troubleshooting knowledge (hardware/software/networking) Excellent communication & people management skills Flexible to work in shifts Call : 04067433386