Role Description Key Responsibilities: Define and drive the Identity and Access Governance (IAG) strategy and establish a robust policy framework aligned with enterprise risk management. Lead governance reporting, metrics tracking, and conduct service-level reviews with senior business and IT stakeholders. Oversee execution of periodic user access reviews and application-level access certifications to ensure compliance. Ensure adherence to internal controls, regulatory mandates (e.g., GDPR, SOX), and audit requirements. Supervise the IAG team and enable cross-functional collaboration with Compliance, HR, IT, and Business Units. Drive a continuous service improvement roadmap focusing on automation, risk scoring, and dashboarding. Serve as the primary point of contact during internal and external audits, ensuring transparency and accountability in governance functions. Required Skills And Qualifications Strong experience in IAM/IAG, with a proven background in governance leadership and policy enforcement. Hands-on experience with access certification tools, preferably SailPoint IdentityIQ (IIQ). In-depth knowledge of regulatory standards, audit controls, and access governance frameworks. Demonstrated ability to engage with senior stakeholders, compliance teams, and audit committees. Excellent analytical, communication, and reporting skills. Relevant industry certifications such as CISA, CISSP, or SailPoint Certified Identity Professional are a strong advantage. Skills User Access Management,Sailpoint,Iam Show more Show less

Role Description Role Proficiency: Act creatively to develop applications and select appropriate technical options optimizing application development maintenance and performance by employing design patterns and reusing proven solutions account for others' developmental activities Outcomes Interpret the application/feature/component design to develop the same in accordance with specifications. Code debug test document and communicate product/component/feature development stages. Validate results with user representatives; integrates and commissions the overall solution Select appropriate technical options for development such as reusing improving or reconfiguration of existing components or creating own solutions Optimises efficiency cost and quality. Influence and improve customer satisfaction Set FAST goals for self/team; provide feedback to FAST goals of team members Measures Of Outcomes Adherence to engineering process and standards (coding standards) Adherence to project schedule / timelines Number of technical issues uncovered during the execution of the project Number of defects in the code Number of defects post delivery Number of non compliance issues On time completion of mandatory compliance trainings Code Outputs Expected: Code as per design Follow coding standards templates and checklists Review code – for team and peers Documentation Create/review templates checklists guidelines standards for design/process/development Create/review deliverable documents. Design documentation r and requirements test cases/results Configure Define and govern configuration management plan Ensure compliance from the team Test Review and create unit test cases scenarios and execution Review test plan created by testing team Provide clarifications to the testing team Domain Relevance Advise Software Developers on design and development of features and components with a deep understanding of the business problem being addressed for the client. Learn more about the customer domain identifying opportunities to provide valuable addition to customers Complete relevant domain certifications Manage Project Manage delivery of modules and/or manage user stories Manage Defects Perform defect RCA and mitigation Identify defect trends and take proactive measures to improve quality Estimate Create and provide input for effort estimation for projects Manage Knowledge Consume and contribute to project related documents share point libraries and client universities Review the reusable documents created by the team Release Execute and monitor release process Design Contribute to creation of design (HLD LLD SAD)/architecture for Applications/Features/Business Components/Data Models Interface With Customer Clarify requirements and provide guidance to development team Present design options to customers Conduct product demos Manage Team Set FAST goals and provide feedback Understand aspirations of team members and provide guidance opportunities etc Ensure team is engaged in project Certifications Take relevant domain/technology certification Skill Examples Explain and communicate the design / development to the customer Perform and evaluate test results against product specifications Break down complex problems into logical components Develop user interfaces business software components Use data models Estimate time and effort required for developing / debugging features / components Perform and evaluate test in the customer or target environment Make quick decisions on technical/project related challenges Manage a Team mentor and handle people related issues in team Maintain high motivation levels and positive dynamics in the team. Interface with other teams designers and other parallel practices Set goals for self and team. Provide feedback to team members Create and articulate impactful technical presentations Follow high level of business etiquette in emails and other business communication Drive conference calls with customers addressing customer questions Proactively ask for and offer help Ability to work under pressure determine dependencies risks facilitate planning; handling multiple tasks. Build confidence with customers by meeting the deliverables on time with quality. Estimate time and effort resources required for developing / debugging features / components Make on appropriate utilization of Software / Hardware’s. Strong analytical and problem-solving abilities Knowledge Examples Appropriate software programs / modules Functional and technical designing Programming languages – proficient in multiple skill clusters DBMS Operating Systems and software platforms Software Development Life Cycle Agile – Scrum or Kanban Methods Integrated development environment (IDE) Rapid application development (RAD) Modelling technology and languages Interface definition languages (IDL) Knowledge of customer domain and deep understanding of sub domain where problem is solved Additional Comments Lead a team of more than 10 Java developers, providing technical guidance, mentorship, and support. Design, develop, and implement high-quality, scalable, and maintainable Java applications. Collaborate with product managers, designers, and other stakeholders to understand requirements and translate them into technical solutions. Architect and implement software solutions that meet business requirements and align with the company's technical standards and best practices. Conduct code reviews to ensure code quality, consistency, and adherence to coding standards. Troubleshoot and debug complex technical issues in a timely manner. Stay updated on emerging technologies, trends, and best practices in Java development and share knowledge with the team. Drive continuous improvement initiatives to enhance team productivity, code quality, and development processes. Skills Core Java,Spring Boot,Web Services Show more Show less

Role Description Key Responsibilities: Conduct periodic user access reviews and application-level certifications to ensure compliance with access control policies. Perform manual access reconciliations for non-integrated systems and maintain audit readiness. Support leaver processing, generate certification data extracts, and assist in issue triaging for access-related discrepancies. Address and resolve Techlink (ServiceNow) tickets and access-related incidents promptly and accurately. Maintain detailed logs, update FAQs, and manage governance documentation repositories for transparency and knowledge sharing. Required Skills And Qualifications Proven experience in IAM operations or IT service delivery environments. Hands-on expertise with identity management tools (preferably SailPoint) and ticketing systems such as ServiceNow. Familiarity with certification tracking, manual data aggregations, and daily access governance operations. Strong documentation, communication, and coordination skills to effectively support cross-functional teams. Proficient in Excel-based reconciliation and processing of user lists for audit and compliance purposes. Skills User Access Management,Sailpoint,Iam Show more Show less

Role Description Position: IAM Governance Analyst / Access Certification Specialist Experience: 10+ Years Location: [Trivandrum] Domain: Identity & Access Management (IAM) / IT Compliance Key Responsibilities Conduct and manage periodic user access reviews and application-level certifications. Onboard business applications to the Identity Governance & Administration (IGA) platform for certification readiness. Enforce SoD (Segregation of Duties) policies, manage toxic combinations, and drive remediation workflows. Coordinate exception tracking, handle escalations, and ensure timely closure with proper reporting. Support audit and compliance initiatives by compiling required governance evidence and control documentation. Analyze access review delays, policy deviations, and suggest process improvements or policy changes. Lead reconciliation setups and oversee aggregation workflows on a daily, weekly, and monthly basis. Required Skills & Qualifications Proven experience (10+ years) in Access Governance, IAM, or IT Compliance roles. Strong background in audit support and conducting risk assessments. Expertise in access certification tools — preferably SailPoint IdentityIQ (IIQ). In-depth understanding of: Role-Based Access Control (RBAC) Access review automation SoD controls Aggregation and reconciliation processes Excellent documentation, reporting, and stakeholder communication skills. Hands-on experience in business role management and user access lifecycle workflows. Skills User Access Management,Sailpoint,Iam Show more Show less

Role Description L1 SOC Analyst - Splunk Experience : 2 to 3 years Location : Hyderabad/Trivandrum/Kochi/Bangalore/Chennai Company: CyberProof, A UST Company About CyberProof CyberProof is a leading cyber security services and platform company dedicated to helping customers react faster and smarter to security threats. We enable enterprises to create and maintain secure digital ecosystems through automation, threat detection, and rapid incident response. As part of the UST family, we are trusted by some of the world’s largest enterprises. Our Security Operations Group is composed of a global team of highly skilled cyber security professionals, with our tier 3-4 expertise rooted in Israeli Intelligence About The Role The primary role of a SOC Level 1 Analyst is to serve as the frontline defense, managing first triage and ranking of security cases, and initiating the threat detection and response processes for client-related security events. The Analyst is integral to the MDR, working collaboratively with other teams to ensure high quality of service, and will be given opportunities for professional growth in cybersecurity. The position entails conducting inquiry procedures as dictated by CyberProof methodology and contributing insights on the case investigation and detection quality. Principal Duties Quickly respond to and classify all incoming security cases, ensuring that incidents are appropriately escalated to the right analyst within the predefined SLA period during the Analyst's shift. Conduct the first triage investigations into the assigned cases using a blended approach based on tools integrated into the SOAR platform and document all collected evidence and conclusions. At the shift's commencement, diligently review all new information in the SOAR, through the Teams channel, shared mailbox, and any other designated communication mediums to ensure readiness to continue or start case the investigation and address client queries. Facilitate a smooth handoff to the next team at the end of the shift, ensuring continuous and seamless security monitoring. Remain to any procedural inconsistencies or issues and proactively report these to the team leader or upper analytical layer (L2) for resolution or consultation. Should uncertainty or complex issues arise, elevate the matter promptly to a senior L1 Analyst or Shift and Technical Leads before resorting to the L2 team. Support the Lead Analysts and the L2 team in the extraction and compilation of data needed for the preparation of Weekly, Monthly, and Quarterly Business Review (QBR) documentation. Skills And Qualifications At least 1 year of experience as a security analyst Proficient in investigating s related to phishing, malware, and similar threats. Solid understanding of computer security and networking concepts Experience with SIEM tool Splunk Knowledgeable about endpoint protection tools Skilled in analyzing network traffic, interpreting logs, and examining packet capture. Strong critical thinking and analytical abilities Excellent written and verbal communication skills Experience managing and analyzing s from security tools is a plus. Familiarity with cloud solutions is advantageous. Relevant certifications are a plus. Show more Show less

🔹 Position: Senior Middleware Consultant – Oracle WebLogic / OAM / OUD / JBoss (L3) 🔹 Experience: 6+ Years (Relevant Middleware Expertise) 🔹 Location: Delhi (Onsite) Role Summary: We are looking for a Senior Middleware Consultant (L3) with strong hands-on experience in managing and supporting Oracle Middleware components—specifically WebLogic, Oracle Access Manager (OAM), and Oracle Unified Directory (OUD)—along with expertise in JBoss application server administration. The ideal candidate will be responsible for maintaining a stable and optimized middleware environment, ensuring seamless application performance and secure integrations. Key Responsibilities: Full lifecycle administration, configuration, and performance tuning of Oracle WebLogic Server. 1) Setup and manage Oracle Access Manager (OAM) for SSO, Identity Federation, and integration with enterprise apps. 2) Administer Oracle Unified Directory (OUD) – user management, LDAP operations, and replication. 3) Manage and troubleshoot JBoss EAP environments, application deployments, and clustering. 4) Ensure high availability, load balancing, and failover mechanisms across all middleware components. 5) Perform SSL certificate management, keystore/truststore configuration, and secure communication setup. 6) Conduct JVM tuning, thread pool optimization, and log-based debugging in complex environments. 7) Collaborate with infrastructure, application, and security teams to support business services. Additional Skills & Exposure (Preferred): 1) Apache Camel – for routing and integration flows (basic to intermediate) 2) Kafka – event-driven architecture and stream processing (conceptual knowledge) 3) API Gateway platforms (e.g., API3 Scale) – for API security and management 4) ActiveMQ / JMS – understanding of message brokers and integration patterns 5) Shell/Python scripting for automation and operational efficiency Ideal Candidate Profile: 1) Minimum 6 years of relevant experience in Oracle Middleware and JBoss environments 2) Strong analytical and debugging skills in high-availability enterprise setups 3) Experience in complex middleware deployments and production support 4) Excellent communication, documentation, and coordination abilities Qualifications: 1) Bachelor’s degree in Computer Science, Information Technology, or a related field 2) Oracle Middleware certifications (WebLogic, OAM) are a strong plus Work Location: Location: Rohini, Delhi (Onsite) Type: Full-Time, Long-term engagement Joining: Immediate or within 15 Days preferred Show more Show less

Company Description DQ Learnings is the premier ed-tech institution empowering individuals with cutting-edge digital skills and knowledge. Focused on industry-relevant training and practical learning experiences, we are committed to shaping the next generation of digital leaders. We offer comprehensive courses and certifications in various domains, including digital marketing, data analytics, and web development. Our mission is to bridge the digital skills gap and equip learners with the expertise needed to thrive in the rapidly evolving digital landscape. Role Description This is a full-time on-site role for a Digital Marketing Trainer, located in Haldwani. The Digital Marketing Trainer will be responsible for developing and delivering training programs on digital marketing strategies, social media marketing, and other related areas. Day-to-day tasks include creating training materials, conducting training sessions, evaluating the effectiveness of training programs, and providing feedback to learners. The trainer will also stay updated with the latest trends in digital marketing and incorporate them into the training curriculum. Qualifications Communication, Training, and Marketing skills Experience in Social Media Marketing and Sales Strong presentation and public speaking skills Proven ability to create engaging and effective training content Excellent written and verbal communication skills Ability to work collaboratively with a diverse team Bachelor's degree in Marketing, Business, Communications, or related field Experience in the education or ed-tech industry is a plus Show more Show less

Job description Job Title: Corporate Trainer – Jewelry Brand Location: Surat Department: Training & Development / Human Resources Reports To: Retail Operations Manager Travel to stores is compulsory. Job Summary: We are looking for a dynamic and experienced Trainer to join our growing jewelry brand. The Trainer will be responsible for designing, delivering, and evaluating training programs to enhance the skills, product knowledge, and customer service standards of retail and corporate staff. This role is key to ensuring that our team represents the brand with expertise and excellence. Key Responsibilities:1. Training & Development Develop and deliver training modules on product knowledge (diamonds, gold, gemstones, certifications, etc.), customer service, and sales techniques. Conduct induction programs for new joiners across retail and corporate roles. Organize refresher training sessions periodically to ensure knowledge retention and skill enhancement. 2. Retail & Sales Enablement Train front-line staff on visual merchandising, clienteling, upselling techniques , and store SOPs . Ensure staff are updated on new collections, promotions, and seasonal campaigns. Work with store managers to identify training needs and address performance gaps. 3. Evaluation & Reporting Track training effectiveness through feedback forms, role-plays, mystery audits, and KPI improvements. Maintain detailed training records and submit monthly reports to management. Provide inputs for performance evaluations based on training outcomes. 4. Communication & Brand Alignment Ensure that all training content is aligned with the brand’s voice, values, and positioning . Act as a brand ambassador and foster a culture of excellence and continuous learning. Required Qualifications: Bachelor's degree in any discipline (a degree in Retail Management, HR, or Communication is a plus). Minimum 3-5 years of experience as a Trainer , preferably in the luxury retail or jewelry industry . Strong knowledge of jewelry products , materials, and certifications. Excellent communication, presentation, and interpersonal skills. Fluency in English and local languages (as required). Preferred Skills: Certification in Training & Development or Instructional Design. Experience with e-learning tools and content development platforms. Strong sense of fashion, luxury trends, and customer psychology. Show more Show less

Req ID: 321040 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Delivery Lead (Senior) to join our team in Chennai, Tamil Nādu (IN-TN), India (IN). Delivery Lead - Senior Job Duties Formulate and implement project plans tailored to the client's environment and scope, ensuring successful execution. Undertake projects independently, collaborate as a valuable team member, and lead teams, guiding less experienced consultants and clients towards achieving project success. Lead cross-functional teams, including software engineers, quality assurance, and operations, to drive project success. Foster a collaborative and productive work environment. Manage stakeholders at all levels of the organization both internal and external. Maintain clear and consistent communication with all stakeholders, including senior management, project team members, and external partners. Provide regular updates on project status, milestones, and deliverables. Operate across diverse industries and verticals, cultivating client knowledge and establishing credibility. Design and execute readiness assessments, assess outcomes, and present findings in a clear and comprehensible manner. Execute plans outlined by employee-facing managers and business leaders. Proactively manage risks and exert influence to navigate challenges effectively. Develop a change leadership strategy by staying attuned to changes and understanding their impact on different groups. Identify potential risks and issues, anticipate points of resistance, and implement specific plans to mitigate or address concerns Manage budget including developing budgets and reporting on financial performance. Minimum Skills Required 8+ years of Project Management experience with a focus on supporting digital transformation projects. 6+ years of experience with Agile and Waterfall methodologies. Undergraduate degree or equivalent combination of education and work experience. Ability to work at client location in the same city up to 50% of the time. Preferred Skills Possession of PMP or other related certifications is strongly preferred. Comprehensive knowledge of Software Development Life Cycle (SDLC) and proficiency in various development methodologies. Proven leadership skills, exemplified by a track record of escalating leadership responsibilities and career growth through process improvement initiatives. Exceptional written and verbal communication skills, coupled with effective presentation abilities. Previous experience leading cross functional teams including managing resources from multiple vendor channels Please note Shift Timing Requirement: 1:30 pm IST - 10:30 pm IST #Launchjobs #Launchengineering About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here . Show more Show less

Company Overview Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential. Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed. Overview Job Overview We are seeking a highly skilled and experienced Lead .NET Engineer to spearhead the design and modernization of enterprise applications. This is a hands-on leadership role requiring deep expertise in modern .NET technologies—particularly ASP.NET Core, Razor Pages, Web API , and frontend frameworks . The ideal candidate is passionate about transforming legacy systems into modern, scalable, and maintainable solutions and thrives in a fast-paced, collaborative environment. Key Responsibilities Lead the end-to-end design, development, and modernization of enterprise-grade .NET applications. Architect and implement clean, scalable, and maintainable solutions using ASP.NET Core, Razor Pages, and Web APIs. Provide technical leadership and mentorship to engineering teams on best practices in modern web development, DevOps, and CI/CD. Collaborate closely with solution architects, product managers, and UI/UX designers to deliver intuitive and responsive user experiences. Integrate modern frontend technologies with robust backend APIs. Refactor legacy monolithic applications into modular, service-oriented, or microservices-based architectures. Enforce coding standards through code reviews, automated testing, and quality assurance tools. Drive implementation of security best practices, performance optimization, and cloud-readiness. Actively participate in Agile ceremonies and take ownership of technical delivery for sprint goals. Required Qualifications 10+ years of hands-on experience in enterprise application development with .NET/.NET Core. Proven expertise in ASP.NET Core, Razor Pages, Web API, and Entity Framework Core. Demonstrated experience in application modernization and re-platforming legacy .NET/ASP.NET systems. Strong understanding of RESTful API design, API security protocols (OAuth2, OpenID Connect), and backend integration patterns. Proficiency with Azure DevOps, CI/CD pipelines, and containerization technologies. Experience working in Agile/Scrum environments with excellent communication and leadership skills. Preferred Qualifications Experience with modern frontend frameworks (e.g., React, Angular, Blazor). Knowledge of cloud-native architectures and deployment in Azure or similar platforms. Familiarity with Domain-Driven Design (DDD) and Test-Driven Development (TDD). Compensation Estimated Pay Range: Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location. Our Commitment to Diversity & Inclusion At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success. Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees. We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you. Show more Show less

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD. AHEAD is currently seeking a System Engineer to join the Cloud Services team. The successful candidate should have a several years in a system engineering role, with hands on experience working with various datacenter and enterprise level technologies and applications. Must be flexible in technology exposure and willing to stretch beyond what they currently know. The ideal candidate will need to possess exceptional team player skills, while also being self-motivated and driven to consistently deliver outstanding customer support. Additionally, the selected candidate will have demonstrated experience with troubleshooting production problems as well as implementing, upgrading and maintaining enterprise level systems and services. Responsibilities Act as technical interface to CDI Clients to facilitate effective delivery of Datacenter and Cloud related services: Datacenter & Collocation Management Infrastructure-as-a-Service Backup-as-a-Service Disaster Recovery-as-a-Service Design, implement, troubleshoot, analyze, and maintain internal and external customer environments. Create, request, and present technical specifications and requirements. Perform hardware and software installations, upgrades and maintenance. Participate in after-hours maintenance and on-call rotation. Identify, research, and resolve technical problems. Support Level 2 and Level 3 Engineers for problems identified with systems and network, and act as an escalation point for Managed Services support technicians. Standard system administration duties including equipment installation, System/Application install and patch management, log analysis, etc. Interface with third party vendors as liaison between client and vendor. Utilize superior customer service skills to provide first level interface for CDI clients. Plan and implement system automation to improve service efficiency and consistency. Create thorough documentation records of design specifications and instructional manuals as necessary to enable Managed Services personnel to be effective in understanding and managing client delivered services. Collaborates with other professionals to ensure high quality deliverables within organization guidelines, policies, and procedures. Engages in continuous learning to stay abreast on new and emerging technologies. Qualifications 6-9 years of prior IT experience; prior experience working for a service provider a plus Prior customer service experience Working experience with one or more infrastructure monitoring, alerting, and ticketing platforms Working experience managing & implementing virtualization technologies - vSphere, Hyper-V, Prism Working experience managing & implementing network virtualization technologies – NSX-T preferred. Experience working with dynamic Routing protocols such as BGP/OSPF/ISIS/EIGRP Working knowledge of service provider networking including various MPLS technologies such as SR/LDP/RSVP-TE Experience with various firewalls including Cisco ASA/FTD, Palo Alto Networks, and FortiGate Knowledge of Provider edge networking configurations and requirements a plus Experience working in a service provider NOC supporting multiple customers Working experience of basic Linux administration such as managing file permissions, adding users, or setting up basic services Team player with excellent communication skills and the ability to manage assignments independently Nurturing personality and the desire to help in the development and mentoring of level 1 technicians Ability to achieve successful outcomes in handling difficult situations and to work with various customers and management levels Analytical and troubleshooting skills Ability to work in a fast-paced environment Shows initiative and acts independently to resolve problems Ability to manage multiple priorities and follow through on projects to completion Works effectively both as a team member and independently Effectively utilizes tools to resolve issues and escalates appropriately Proficient in documentation creation leveraging Microsoft Visio & Office. Ability to work independently, prioritizes existing projects, and proactively determine areas requiring additional attention, monitoring, or maintenance Excellent written, communication, and problem-solving skills are a must Experience with VMware vCloud Director a plus Experience with Zerto Virtual Replication a plus Experience with Public Clouds (AWS/Azure) a plus Experience with Automation/Orchestration/scripting (ansible/python/PowerShell) a plus CCNP Service Provider VMware vSphere Certifications a plus Azure/Amazon Certifications a plu Why AHEAD Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between. We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning. USA Employment Benefits Include Medical, Dental, and Vision Insurance 401(k) Paid company holidays Paid time off Paid parental and caregiver leave Plus more! See benefits https://www.aheadbenefits.com/ for additional details. The compensation range indicated in this posting reflects the On-Target Earnings (“OTE”) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidate’s relevant experience, qualifications, and geographic location. Show more Show less

Role: Salesforce Developer Experience: 7+ Location: Remote What You Will Be Doing The Salesforce Senior Developer's role is to work with business partners and product managers to realize the full capability of the CRM. You'll be responsible for design, development, testing, documentation and change management of customizations, extensions, configurations, and integrations for growing Sales, Service, and Marketing functions. What You Will Bring to ChargePoint Translate business requirements into well-architected solutions that best leverage the Salesforce platform and products Provide detailed level of effort estimates for proposed solutions. Articulate the benefits and risks to a solution’s feasibility and functionality Research best solutions & approaches to requirements You will help stakeholders to understand and use Salesforce best practices and to minimize use of customizations. Develop, test, and document working custom development, integrations, and data migration elements of a Salesforce implementation Implement and maintain Salesforce customizations such as custom fields and objects, layouts, workflows, process builder, and validation rules Build customized solutions that support business requirements and drive important business decisions by developing in Visualforce, Apex Communicate effectively with a globally distributed team Required Skills: BA/BS in Computer Science 7+ years of experience in administration and development of Salesforce’s Sales Cloud Functionality Must have 3+ years of experience in architecting and designing for Salesforce Sales Cloud, Service Cloud and Experience Cloud. Knowledge of Salesforce permissions, roles, reports, dashboards, and logical formulas Front-end development experience with Lightning Web Components Experience developing in Salesforce Sales cloud, Service cloud Understands functional / technical tools including data modeling, security model, flows, custom metadata, custom settings, etc Experience in designing, coding, and implementing APEX code Triggers, Classes, Components, etc, Visualforce and Lightning components, SOQL and SOSL languages. Advanced front-end programming skills including LWC, JavaScript, HTML, CSS Ability to navigate in a complex enterprise setup and work with multiple cross functional teams for release planning and deployment coordination. Clear insight of Salesforce platform best practices, coding and design guidelines and governor limits Extensive knowledge of product configuration, complex pricing rules & sequence, quote configurator plugins & Salesforce APIs Strong attention to detail, and the ability to multi-task and prioritize tasks Versatility, flexibility, and a willingness to work within constantly changing priorities Experience with agile software development processes and best practice Strong desire to learn. You are energized when new features and technologies become available and eager to understand them and maximize their potential Salesforce Certified Platform Developer I, II and other certifications are highly preferred. Drop your CV at hr@unicorn-workforce.com Show more Show less

Job Description We are seeking a highly skilled and passionate GKE Platform Engineer to join our growing team. This role is ideal for someone with deep experience in managing Google Kubernetes Engine (GKE) platforms at scale, particularly with enterprise-level workloads on Google Cloud Platform (GCP). As part of a dynamic team, you will design, develop, and optimize Kubernetes-based solutions, using tools like GitHub Actions, ACM, KCC, and workload identity to provide high-quality platform services to developers. You will drive CI/CD pipelines across multiple lifecycle stages, manage GKE environments at scale, and enhance the developer experience on the platform. You should have a strong mindset for developer experience, focused on creating reliable, scalable, and efficient infrastructure to support developer needs. This is a fast-paced environment where collaboration across teams is key to delivering impactful results. Responsibilities Responsibilities: GKE Platform Management at Scale: Manage and optimize large-scale GKE environments in a multi-cloud and hybrid-cloud context, ensuring the platform is highly available, scalable, and secure. CI/CD Pipeline Development: Build and maintain CI/CD pipelines using tools like GitHub Actions to automate deployment workflows across the GKE platform. Ensure smooth integration and delivery of services throughout their lifecycle. Enterprise GKE Management: Leverage advanced features of GKE such as ACM (Anthos Config Management) and KCC (Kubernetes Cluster Config) to manage GKE clusters efficiently at the enterprise scale. Workload Identity & Security: Implement workload identity and security best practices to ensure secure access and management of GKE workloads. Custom Operators & Controllers: Develop custom operators and controllers for GKE, automating the deployment and management of custom services to enhance the developer experience on the platform. Developer Experience Focus: Maintain a developer-first mindset to create an intuitive, reliable, and easy-to-use platform for developers. Collaborate with development teams to ensure seamless integration with the GKE platform. GKE Deployment Pipelines: Provide guidelines and best practices for GKE deployment pipelines, leveraging tools like Kustomize and Helm to manage and deploy GKE configurations effectively. Ensure pipelines are optimized for scalability, security, and repeatability. Zero Trust Model: Ensure GKE clusters operate effectively within a Zero Trust security model. Maintain a strong understanding of the principles of Zero Trust security, including identity and access management, network segmentation, and workload authentication. Ingress Patterns: Design and manage multi-cluster and multi-regional ingress patterns to ensure seamless traffic management and high availability across geographically distributed Kubernetes clusters. Deep Troubleshooting & Support: Provide deep troubleshooting knowledge and support to help developers pinpoint issues across the GKE platform, focusing on debugging complex Kubernetes issues, application failures, and performance bottlenecks. Utilize diagnostic tools and debugging techniques to resolve critical platform-related issues. Observability & Logging Tools: Implement and maintain observability across GKE clusters, using monitoring, logging, and alerting tools like Prometheus, Dynatrace, and Splunk. Ensure proper logging and metrics are in place to enable developers to effectively monitor and diagnose issues within their applications. Platform Automation & Integration: Automate platform management tasks, such as scaling, upgrading, and patching, using tools like Terraform, Helm, and GKE APIs. Continuous Improvement & Learning: Stay up-to-date with the latest trends and advancements in Kubernetes, GKE, and Google Cloud services to continuously improve platform capabilities. Qualifications Qualifications: Experience: 8+ years of overall experience in cloud platform engineering, infrastructure management, and enterprise-scale operations. 5+ years of hands-on experience with Google Cloud Platform (GCP), including designing, deploying, and managing cloud infrastructure and services. 5+ years of experience specifically with Google Kubernetes Engine (GKE), managing large-scale, production-grade clusters in enterprise environments. Experience with deploying, scaling, and maintaining GKE clusters in production environments. Hands-on experience with CI/CD practices and automation tools like GitHub Actions. Proven track record of building and managing GKE platforms in a fast-paced, dynamic environment. Experience developing custom Kubernetes operators and controllers for managing complex workloads. Deep Troubleshooting Knowledge: Strong ability to troubleshoot complex platform issues, with expertise in diagnosing problems across the entire GKE stack. Technical Skills: Must Have: Google Cloud Platform (GCP): Extensive hands-on experience with GCP, particularly Kubernetes Engine (GKE), Cloud Storage, Cloud Pub/Sub, Cloud Logging, and Cloud Monitoring. Kubernetes (GKE) at Scale: Expertise in managing large-scale GKE clusters, including security configurations, networking, and workload management. CI/CD Automation: Strong experience with CI/CD pipeline automation tools, particularly GitHub Actions, for building, testing, and deploying applications. Kubernetes Operators & Controllers: Ability to develop custom Kubernetes operators and controllers to automate and manage applications on GKE. Workload Identity & Security: Solid understanding of Kubernetes workload identity and access management (IAM) best practices, including integration with GCP Identity and Google Cloud IAM. Anthos & ACM: Hands-on experience with Anthos Config Management (ACM) and Kubernetes Cluster Config (KCC) to manage and govern GKE clusters and workloads at scale. Infrastructure as Code (IaC): Experience with tools like Terraform to manage GKE infrastructure and cloud resources. Helm & Kustomize: Experience in using Helm and Kustomize for packaging, deploying, and managing Kubernetes resources efficiently. Ability to create reusable and scalable Kubernetes deployment templates. Observability & Logging Tools: Experience with observability tools such as Prometheus, Dynatrace, and Splunk to monitor and log GKE performance, providing developers with actionable insights for troubleshooting. Nice to Have: Zero Trust Security Model: Strong understanding of implementing and maintaining security in a Zero Trust model for GKE, including workload authentication, identity management, and network security. Ingress Patterns: Experience with designing and managing multi-cluster and multi-regional ingress in Kubernetes to ensure fault tolerance, traffic management, and high availability. Familiarity with Open Policy Agent (OPA) for policy enforcement in Kubernetes environments. Education & Certification: Bachelor’s degree in Computer Science, Engineering, or a related field. Relevant GCP certifications, such as Google Cloud Certified Professional Cloud Architect or Google Cloud Certified Professional Cloud Developer. Soft Skills: Collaboration: Strong ability to work with cross-functional teams to ensure platform solutions meet development and operational needs. Problem-Solving: Excellent problem-solving skills with a focus on troubleshooting and performance optimization. Communication: Strong written and verbal communication skills, able to communicate effectively with both technical and non-technical teams. Initiative & Ownership: Ability to take ownership of platform projects, driving them from conception to deployment with minimal supervision. Adaptability: Willingness to learn new technologies and adjust to evolving business needs. Show more Show less

This role is for one of Weekday's clients Salary range: Rs 700000 - Rs 1200000 (ie INR 7-12 LPA) Min Experience: 5 years Location: Bengaluru JobType: full-time Requirements Role Overview: Procurement Manager is responsible for vendor development, strategic sourcing, purchasing, and supply chain management of metal castings and components required by the organization. This role requires deep understanding of fundamental types of castings (Sand/ investment, PDC/GDC), foundry process and machining operations and costing. Additional requirement include evaluating raw materials, labor, overheads, tooling, and production processes to determine the most accurate and competitive cost estimate. This position requires a deep understanding of the casting industry, vendor management, cost optimization, quality assurance, and supply chain dynamics. The role ensures that the company secures quality castings at competitive prices, while maintaining on-time delivery and fostering long-term supplier relationships. Key Responsibilities: Strategic Sourcing & Supplier Management: Develop and implement sourcing strategies for Casting materials and components, including ferrous and non-ferrous castings, precision castings, and other specialized products Develop cost models for various casting processes (e.g., sand casting, die casting (GDC, PDC), investment casting) and materials including Bar Stock and Fabrication machining Identify, evaluate, and establish relationships with reliable suppliers (Foundries and Die Casters) to secure cost-effective, high-quality products Negotiate terms, prices, and contracts with suppliers to ensure favorable procurement conditions including long term agreements Continuously monitor supplier performance and resolve any issues related to product quality, delivery, and lead times Lead time management for each and every component under manufacturing Procurement Operations: Manage the end-to-end procurement process for castings, from order creation to delivery Monitor and manage production timelines of casting products to prevent delays, shortages and minimize excess stock Work closely with internal teams, such as Engineering (PD), Production, and Quality assurance, to ensure material specifications and requirements are met Cost Management & Optimization: Develop cost-reduction strategies and work to improve procurement processes, achieving savings without compromising quality or delivery timelines Analyze market trends, material prices, and supplier capabilities to forecast cost fluctuations and adjust procurement strategies accordingly Track project procurement budgets and report on cost-saving initiatives and any variances from the forecast Quality Assurance & Compliance: Ensure that all purchased castings meet quality standards and specifications Coordinate with the quality control department to address non-conformance issues and ensure corrective actions are taken Stay updated with quality standards (ASTM, ISO, EN) of industry standards, certifications, and regulatory requirements related to castings mfg Cross-Functional Collaboration: Collaborate with engineering teams to ensure that technical specifications for castings are accurate and aligned with production requirements Work closely with manufacturing teams to ensure smooth integration of castings into production processes and schedules Communicate with finance and logistics teams to optimize budget, lead times, and transportation for casting products Market Research & Supplier Development: Conduct market research to identify emerging trends in the casting industry, new technologies, and potential suppliers Participate in industry conferences, workshops, and other events to stay updated on best practices and innovations Reporting & Documentation: Maintain accurate records of procurement activities, including contracts, price lists, order histories, and supplier performance data Prepare regular reports for senior management regarding procurement activities, cost savings, supplier performance, and other key performance indicators (KPIs) Required Qualifications: Education: Bachelor's degree in Mechanical/ Metallurgical Engineering Experience: Minimum of 5 years of experience in procurement, sourcing, or supply chain management, with at least 1-2 years in the Metals and Specifically Castings Commodity industry or a similar field Experience in managing the procurement of materials, including castings, metals, or precision components Strong background in supplier relationship management and contract negotiation Experience in cost management, cost reduction strategies, and market analysis Skills: Strong knowledge of the casting industry, including various casting methods, materials, and production processes Excellent negotiation, communication, and interpersonal skills Proficiency in procurement software and Microsoft Office (Excel, Word, PowerPoint) Ability to work collaboratively in a cross-functional team environment Preferred Qualifications: Experience in managing global supplier networks Familiarity with ERP systems and supply chain management tools Strong project management skills with the ability to manage multiple priorities and deadlines Physical Requirements: Ability to work in an office environment and visit supplier facilities as needed Frequent travel may be required for supplier visits and industry events Show more Show less

About Company: Xponential Systems is a prominent digital transformation company with a strong foothold in the tech industry for over 12 years. We have a dedicated team of over 650 skilled engineers and experts, operating in multiple countries, including India, UAE, Singapore, and Dubai. Specializing in Low Code No Code solutions, we are also recognized as an Authorized Zoho Partner, offering expertise in the Zoho One suite. About the Role We are a digital transformation company, focused on helping businesses streamline their processes and systems using cutting-edge solutions like Zoho, Odoo, Automation Anywhere, and the GRC platform Corporator. As a Senior Manager, you will play a critical role in leading project implementation, driving client success, and supporting pre-sales efforts to enable businesses to achieve operational excellence and efficiency. This role combines strategic project management with a strong emphasis on client relationship management and presales consulting to deliver innovative digital transformation solutions. Key Responsibilities: Project Management • Lead end-to-end implementation of Zoho, Odoo, Automation Anywhere, and Corporator solutions for clients, ensuring seamless project execution. • Develop detailed project plans, manage resources, and monitor progress to ensure timely delivery within scope and budget. • Collaborate with cross-functional teams, including consultants, developers, and technical leads, to deliver tailored digital transformation solutions. • Anticipate project risks, resolve challenges proactively, and maintain high standards of quality. • Act as the primary liaison between clients and internal teams to ensure alignment on project goals and deliverables. Required Skills & Experience: Minimum 10+ years of experience in Project Management, with at least 2 years leading Zoho implementation projects. Deep expertise in multiple Zoho modules: Zoho CRM, Zoho Books, Zoho People, Zoho Projects, Zoho Creator, Zoho Inventory, Zoho Analytics, etc. Strong understanding of business process automation, workflows, and integrations using Zoho suite. Experience working with APIs, third-party integrations, and custom module development. Excellent leadership, communication, and stakeholder management skills. Proven track record of managing multiple projects simultaneously. Hands-on experience with Agile/Scrum methodologies is a plus. PMP / PRINCE2 / Agile certifications preferred. Bachelor’s/Master’s degree in Computer Science, Information Technology, or related field. Nice to Have: Experience in ERP or SaaS product implementations. Knowledge of scripting (Deluge), reporting tools, and database concepts. Experience in managing remote and cross-functional teams. Show more Show less

We are looking for a Salesforce Quality Analys t with 3+ years of relevant experience in Salesforce testing and quality assurance. The ideal candidate should have hands-on experience working on 3 Salesforce projects, with the ability to ensure the highest quality of Salesforce solutions through effective test strategies. Location: India Employment Type: Full-time Experience: 3+ years Notice Period: 30 days or Less Graduation Year: 2019 or earlier Key Responsibilities: Develop, execute, and maintain test plans, test cases, and test scripts for Salesforce solutions. Perform both manual and automated testing for various Salesforce applications (Sales Cloud, Service Cloud, etc.). Collaborate with developers, business analysts, and stakeholders to understand requirements and ensure proper test coverage. Identify, log, and track defects using bug tracking tools. Conduct regression, functional, integration, and user acceptance testing (UAT). Ensure compliance with Salesforce best practices and industry standards. Provide detailed documentation on testing procedures, issues, and test results. Key Requirements: 3 years of Salesforce Quality Analyst experience with exposure to a variety of Salesforce modules. Completed 3 successful Salesforce projects with a strong focus on testing and quality assurance. Expertise in creating and executing test plans for Salesforce configurations, customizations, workflows, and integrations. Proficiency in test automation tools (e.g., Selenium, Provar) is a plus. Knowledge of Salesforce testing best practices and methodologies. Strong analytical, problem-solving, and organizational skills. Ability to work in a fast-paced environment and meet deadlines. Qualifications: Bachelor’s Degree in Computer Science, Information Technology, or a related field. Graduation Year: 2019 or earlier only Salesforce certifications (e.g., Salesforce Administrator) are a plus. Show more Show less

About Us Groundbreaker. Game changer. Pioneer. TRC has long set the bar for clients who require more than just engineering, combining science with the latest technology to devise innovative solutions that stand the test of time. From pipelines to power plants, roadways to reservoirs, schoolyards to security solutions, clients look to TRC for breakthrough thinking backed by the innovative follow-through of an industry leader. TRC's professionals work with a broad range of commercial, industrial and government clients and the communities they serve. We deliver breakthrough solutions that address local needs -- so our clients can better succeed in an ever-changing world. Working at TRC means tackling interesting, meaningful projects. We pride ourselves on our collaborative spirit, entrepreneurial zeal and agile corporate structure. We recognize that the expertise of our staff is our strongest asset, so we generously reward employees for successful performance and invest in their careers through training and the development of new skills and certifications. Overview TRC Companies is hiring now for mulitple Transmission Engineers - PLS CADD to work from our office in Hyderabad, India. As a Transmission Engineer on assigned projects of varying complexity. Position will be responsible for new lines, relocations, upgrades and fiber optic attachment. TRC Power Delivery offers a full range of design and planning services for virtually any transmission or communication line project. With transmission line experience, up to 500kV, and ongoing fiber-optic communication projects completed nationwide, TRC Power Delivery is adept at handling any linear project Responsibilities Design or assist in the design of various transmission and distribution line projects. Activities shall include, but not be limited to the following: Preliminary design and budgetary estimate for projects ranging from 115kV to 500kV to include planning and design for new lines, relocations, upgrades and fiber optic attachment. Develop material lists in Excel spreadsheets Develop structure framing structure details, to include specifying all parts, hardware, insulators and grounding details for different pole materials, such as steel, round wood or laminated wood. Be familiar with environmental and licensing processes and how to coordinate issues in the transmission line design process. Site new transmission line and be able to coordinate and asses the impacts of real estate, licensing and environmental constraints on the overall engineering process. Develop project schedule that incorporates all facets of design, client reviews, licensing and all other activities for successful project completion Develop plan & profile drawings under your direction. Develop a complete design package that incorporates all necessary details for construction, such as work lists, construction staking table, stringing sag charts, etc. Develop material and construction specifications Engineering calculations to assure safety and performance of equipment and systems. Coordinating equipment delivery and design engineering to meet construction schedules. Assist in checking completed job for adequacy of design and documentation. Monitor the construction of transmission line project to ensure compliance with plans and specifications. Activities may include, but not be limited to, the following: Act as Resident Engineer on projects of any magnitude. Safety and Security -- Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly. Interpret complex plans and specifications and apply available information to ensure that all project design requirements are satisfied. Maintain familiarity with appropriate engineering and construction codes and ensure compliance with all codes. Assist in preparation and/or monitoring of complex construction schedules to ensure timely completion of the work. Assist in on-site design or investigation work to ensure adequacy of contractor's methods. Qualifications Bachelor's Degree, Civil/Structural Engineering, or related 3+ years experience within electrical transmission line design engineering E. preferred, or EIT, with the ability to be certified as a professional engineer as soon as eligible Proficiency with Power Line and Structure modeling for computer aided and design development. PLS-CADD and associated modules (POLE, TOWER), Excel, MFAD or Lpile, NESC. Knowledge in ACI, ASCE Pole manual, AISC Steel manual preferred, but not required Familiarity with industry codes standards and practices for electric utility practice. Interpersonal and communication skills. Demonstrated initiative and ability to lead. Attention to detail. EEO Statement TRC is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. All employment decisions are made based on qualifications, merit, and business needs. We celebrate diversity and are committed to creating an inclusive environment for all employees. The complete job description and application are available on TRC’s career site. TRC accepts applications for this position on an ongoing, rolling basis and reserves the right to cancel this posting at any time. Show more Show less

Company Overview With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we’re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on. At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. Here, we know that you’re more than your work. That’s why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose — a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you’re passionate about our purpose — people —then we can’t wait to support whatever gives you purpose. We’re united by purpose, inspired by you. As a Principal Citrix Virtual Apps Engineer, you will be responsible for the setup, configuration, administration, and optimization of our Citrix Virtual Apps infrastructure. Your role will involve advanced troubleshooting and support, ensuring the seamless delivery of virtual applications to our end-users. This role demands a deep understanding of Citrix technologies, including Citrix Cloud Connectors, Citrix NetScaler (VDC), Citrix StoreFront, and Citrix VDAs (TS), along with exceptional problem-solving skills and outstanding customer service. Responsibilities: 1. Citrix Virtual Apps and DaaS Management: Design, implement, and maintain Citrix Virtual Apps and Desktops environments, as well as DaaS including setup, configuration, and ongoing administration. Optimize performance and scalability to meet organizational needs. Manage and troubleshoot infrastructure components, including Citrix Delivery Controllers, Citrix StoreFront, Citrix Cloud Connectors, Citrix NetScaler (ADC), ADM, and Citrix VDAs (TS). Technical Expertise: Conduct in-depth analysis and troubleshooting of Citrix Virtual Apps and Desktops issues, including connectivity problems, application failures, and performance bottlenecks. Implement best practices for Citrix Virtual Apps and management. Configure and troubleshoot Citrix NetScaler (ADC) for load balancing and secure access. Ensure effective operation of Citrix StoreFront for application delivery and user access. Hands on experience with ADM for bulk management of Netscalers. Administer and troubleshoot Citrix VDAs (TS) to ensure consistent application performance. Experience in dealing with complex nFactor flows for authentication design and other advanced features of Netscaler (AAA, AppExpert, Gateway, SSL/cert lifecycle management, Load Balancing etc) Good knowledge of automating repeated tasks using Powershell scripts, Ansible and Git. Customer Support and Service: Provide advanced support and resolution for end-user issues related to Citrix Virtual Apps and Desktops. Collaborate with other IT teams to ensure integration and compatibility with other systems and applications. Develop and maintain documentation for Citrix Virtual Apps and Desktops configurations, processes, and procedures. Project Management: Lead and participate in Citrix Virtual Apps projects, including migrations, upgrades, and new deployments. Provide technical guidance and mentorship to junior engineers and other team members. Evaluate and recommend new technologies and solutions to enhance the Citrix environment. About you: Basic Qualifications: 7-10+ years of experience in Citrix Virtual Apps and Desktops/Virtualization environments, with a strong background in setup, configuration, administration, and optimization. 7-10+ years of experience in troubleshooting complex Citrix Virtual Apps issues and providing high-level customer support. Proven track record of managing large-scale Citrix Virtual Apps deployments and projects. Bachelor’s degree in Computer Science, Information Technology, or a related field. Proficiency in Citrix Cloud Connectors, Citrix NetScaler (ADC), Citrix StoreFront, and Citrix VDAs (TS). Strong understanding of related technologies, such as Windows Server, Active Directory, PowerShell, and SQL Server. Proficient in networking concepts, including DNS, DHCP, and load balancing. Decent understanding of Ansible would be a "good to have". Preferred Qualifications Advanced certifications (e.g., Citrix Certified Expert – Virtualization) Excellent problem-solving abilities and a keen attention to detail. Strong communication skills, with the ability to convey technical information to non-technical stakeholders. Ability to work effectively both independently and as part of a team in a fast-paced environment. Where we’re going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it’s our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process. Disability Accommodation in the Application and Interview Process For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com Show more Show less

Job Title: Sr. Inside Sales – SAP Solutions Location: Kolkata Experience: 5+ years Role Summary As a Sr. Inside Sales for SAP Solutions, you will play a key role in generating leads, qualifying prospects, and supporting the sales cycle for SAP ERP products – especially SAP S/4HANA and SAP Business One (B1) . This role demands a consultative approach, deep product knowledge, and a customer-centric mindset to drive business growth for Embee's SAP practice. Key Responsibilities Lead Generation & Prospecting: Source new sales opportunities through inbound lead follow-up and outbound cold calls/emails. Research accounts, identify key stakeholders, and generate interest in SAP offerings. Pre-Sales Engagement: Understand customer needs and requirements related to ERP systems. Present product solutions (SAP B1 and S/4HANA) to prospects and articulate value propositions. Sales Pipeline Management: Maintain and expand the database of prospects. Set up meetings/demos between potential clients and Sales/Technical consultants. Track and manage leads through CRM tools like Salesforce or Zoho. Collaboration: Work closely with the field sales team, SAP delivery consultants, and marketing to align on goals and strategies. Provide feedback to marketing and product teams based on customer interactions. Target Achievement: Achieve monthly/quarterly sales-qualified lead targets. Contribute to overall sales revenue by converting leads into opportunities. Required Skills & Experience Proven inside sales experience in the IT/ERP domain – preferably with SAP products. Strong understanding of SAP S/4HANA, SAP Business One, and ERP solutions. Excellent verbal and written communication skills. Strong listening and presentation skills. Ability to multitask, prioritize, and manage time effectively. Proficiency in CRM software (Zoho, Salesforce, HubSpot, etc.). Good understanding of business processes in SMEs and Enterprises. Self-motivated with a results-driven approach. Preferred Qualifications Bachelor’s degree in business administration, IT, or related fields. SAP sales certifications or training (preferred but not mandatory). Prior experience working in or selling to manufacturing, trading, retail, pharma, or service-based industries. Location: Kolkata - ESPL, Kolkata, West Bengal, India (IN001 - EMBI Show more Show less

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. JD for L&A Business Consultant Working as part of the Consulting team, you will take part in engagements related to a wide range of topics. Some examples of domains in which you will support our clients include the following: Proficient in Individual and Group Life Insurance concepts, different type of Annuity products etc. Proficient in different insurance plans - Qualified/Non-Qualified Plans, IRA, Roth IRA, CRA, SEP Solid knowledge on the Policy Life cycle Illustrations/Quote/Rating New Business & Underwriting Policy Servicing and Administration Billing & Payment Claims Processing Disbursement (Systematic withdrawals, RMD, Surrenders) Regulatory Changes & Taxation Understanding of business rules of Pay-out Demonstrated ability of Insurance Company Operations like Nonforfeiture option/ Face amount increase, decrease/ CVAT or GPT calculations /Dollar cost averaging and perform their respective transactions. Understanding on upstream and downstream interfaces for policy lifecycle Consulting Skills – Experience in creating business process map for future state architecture, creating WBS for overall conversion strategy, requirement refinement process in multi-vendor engagement. Worked on multiple Business transformation and modernization programs. Conducted multiple Due-Diligence and Assessment projects as part of Transformation roadmaps to evaluate current state maturity, gaps in functionalities and COTs solution features. Requirements Gathering, Elicitation –writing BRDs, FSDs. Conducting JAD sessions and Workshops to capture requirements and working close with Product Owner. Work with the client to define the most optimal future state operational process and related product configuration. Define scope by providing innovative solutions and challenging all new client requirements and change requests but simultaneously ensuring that client gets the required business value. Elaborate and deliver clearly defined requirement documents with relevant dataflow and process flow diagrams. Work closely with product design development team to analyse and extract functional enhancements. Provide product consultancy and assist the client with acceptance criteria gathering and support throughout the project life cycle. Technology Skills - Proficient in technology solution architecture, with a focus on designing innovative and effective solutions. Experienced in data migration projects, ensuring seamless transfer of data between systems while maintaining data integrity and security. Skilled in data analytics, utilizing various tools and techniques to extract insights and drive informed decision-making. Strong understanding of data governance principles and best practices, ensuring data quality and compliance. Collaborative team player, able to work closely with stakeholders and technical teams to define requirements and implement effective solutions. Industry certifications (AAPA/LOMA) will be added advantage. Experience on these COTS product is preferrable. FAST ALIP OIPA wmA We expect you to work effectively as a team member and build good relationships with the client. You will have the opportunity to expand your domain knowledge and skills and will be able to collaborate frequently with other EY professionals with a wide variety of expertise. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. Show more Show less

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. EY- Cyber Security (DPP)- Risk – Consulting – Senior As part of our EY-Cyber security in the Risk Consulting team, your role will be primarily responsible for the daily monitoring and/or maintenance of the enterprise Data Protection tools/solutions. The main duties of the person in this role will include proper care and administration of the Data Protection tools, monitoring and responding to the alerts that generate from the tool. This person will interface with IT Operations, Network Operations, Infrastructure teams, Legal, Risk Management, etc. The opportunity We’re looking for Senior consultants in the Risk Consulting team to work on various privacy/data protection related projects for our customers across the globe. In line with EY’s commitment to quality, consultant shall confirm that work is of the highest quality as per EY’s quality standards and is reviewed by the next-level reviewer. As an influential member of the team, consultant shall help to create a positive learning culture, coach and counsel junior team members and help them to develop. Your Key Responsibilities Build DATA PROTECTION solution concepts and deployment requirements Deploying DATA PROTECTION tools and implementation of endpoint protection. Work with vendors to support the DATA PROTECTION technology (troubleshooting, upgrades, etc.) Administration of the Data Protection tools which includes configuring policies, upgrading and patching, etc. Monitor and respond to alerts generated from the Data Protection systems and other technologies Understand and follow the incident response process through event escalations Respond to escalations by the Incident Response Team Follow processes to maintain the leading DATA LOSS PREVENTION/CASB system Assisting clients in privacy related incident response activities. Supporting the client’s team by acting as an interim team member (e.g., security officer, security manager, security analyst.) Skills And Attributes For Success Should be a good team player. Excellent verbal and written communication skill. Proficient Documentation and Power Point skills Good social, communication and technical writing skills Should interface with internal and external clients. Strong analytical/problem solving skills. Ability to prioritize tasks and work accurately under pressure to meet deadlines. Should understand and follow workplace policies and procedures. Should independently manage the assigned project/engagement with minimal oversight/guidance from the manager. To qualify for the role, you must have Bachelor's or Master’s degree in Computer Science, Information Systems, Engineering or a related field. At least 4-6 years of experience in supporting Data Security Technology. At least 4-6 years of experience in two or more of the following: Information Security concepts related to Governance, Risk & Compliance Data Loss Prevention, CASB Technology support and Event Handling Experience of Administration of the DLP, CASB tools which includes configuring policies, upgrading and patching for leading vendors. (MS Purview, Digital Guardian, McAfee, Forcepoint, Netskope, Symantec CloudSOC, MDCA etc.) Must have skillset: hands-on working experience with MS Purview DLP, Information Protection, CASB and relevant compliance modules Good to have skillset: MS Defender for Cloud Apps, MS Priva, MS Purview Governance Technical/Vendor certification will be added advantage. Experience in utilizing and good knowledge of other data protection technology like Endpoint Security Suite, EDR, ATP will be added advantage. Maintain current data protection and privacy expertise, skills and competences. Ability to independently research and solve technical issues. Demonstrated integrity in a professional environment. Knowledge of core Information Security concepts related to Governance, Risk & Compliance. Ability to work in and adapt to a changing environment. Extend required support for any reported data protection and privacy incidents such as information breaches and leakages. Ability to communicate in a clear and concise manner. Ideally, you’ll also have Professional certificate or be actively pursuing related professional certifications such as the CompTia Security+, CEH, CISSP or Vendor/Technical certification. If not, certified candidates are expected to complete one of the business required certifications within 12 months of hire. To expect some weekend work and 20%-30% travel based on job requirement. What We Look For A Team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment with consulting skills. An opportunity to be a part of market-leading, multi-disciplinary team of 1400 + professionals, in the only integrated global transaction business worldwide. Opportunities to work with EY Consulting practices globally with leading businesses across a range of industries What Working At EY Offers At EY, we’re dedicated to helping our clients, from start–ups to Fortune 500 companies — and the work we do with them is as varied as they are. You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees, and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer: Support, coaching and feedback from some of the most engaging colleagues around Opportunities to develop new skills and progress your career The freedom and flexibility to handle your role in a way that’s right for you EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. Show more Show less

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. EY - GDS Consulting – GRC Technology – Enterprise GRC – AuditBoard -Senior As EY GDS Consulting Senior, you will contribute technically and functionally to GRC Technology client engagements and internal projects. You will also identify potential business opportunities for EY within existing engagements and escalate these as appropriate. Similarly, you will anticipate and identify risks within engagements and share any issues with senior members of the team. The opportunity We’re looking for GRC Professionals with expertise on Auditboard GRC/ IRM solutions to join our international network of GRC Technology professionals helping our clients implement technology solutions that support risk management, compliance, and governance. They would assist the GRC Leads/Architects in creating GRC/IRM proof of concepts, technology feasibility of requirements and perform Auditboard build including but not limited to Automated Test Framework development. It would be good to have some architectural experience in designing Auditboard solutions and presenting it to stakeholders. This is a fantastic opportunity to be part of a leading firm whilst being instrumental in the growth of the service offering. Your Key Responsibilities Work with the Solution Designers/Architects, and BA’s to bounce ideas, brainstorm available solutions, disseminate business requirements, and articulate the best feasible solution to implement. Map customer requirements to Auditboard GRC functionality and advise on best practices for implementing GRC processes. Design and develop custom Auditboard GRC applications and modules to meet specific client needs and compliance requirements. Configure and customize Auditboard GRC workflows, policies, forms, and user interface (UI) elements to create user-friendly and efficient solutions including but not limited to Policy and Compliance Management, Risk Management, Business Continuity Management, Third-party Risk Management, Operational Risk Management, Operational Resilience, Privacy Management, Regulatory Change, Audit Management, Security Operations, Vulnerability Response Participate in scrum meetings including user story point definition and prioritisation Drive process optimization, efficiencies and productivity using automation Develop and maintain Auditboard GRC scripts, such as Business Rules and Client Scripts, flows to enhance system functionality and automate processes. Conduct thorough testing and quality assurance for developed solutions to ensure accuracy and reliability. Provide technical expertise and guidance to the project team and assist in knowledge transfer sessions. Stay up to date with the latest Auditboard GRC features, releases, and industry trends to drive continuous improvement. Collaborate with cross-functional teams to integrate Auditboard GRC with other systems and tools, as required Drive customer requirements show back sessions, system demos and other workshops. Ability to work as a team member to contribute to various phases of projects. Assist EY regional teams on RFP pursuits and proposals for clients seeking GRC/IRM support on areas such as solution design and effort estimation. Develop and maintain productive working relationships with client personnel. Demonstrate flexibility to travel to the customer locations on a need basis (when the travel restrictions are lifted). Ensure on-time delivery of allocated tasks. Ensuring adherence to quality processes specified for the project. Compliance with EY policies and procedures like Timesheet / Leaves management etc. Assist Project Lead for the successful execution of the project (estimation, reviews, customer satisfaction, etc.). Skills And Attributes For Success eGRC tool : AuditBoard Strong communication, presentation, and team-building skills and experience in producing high-quality reports, papers, and presentations. Foster teamwork, quality culture and lead by example. Understand and follow workplace policies and procedures Training and mentoring of project resources Participating in the organization-wide people initiatives To qualify for the role, you must have 3 - 7 years of relevant experience in a similar role, particularly in a professional services organization. Should have led/completed at least 3 to 5 end-to-end end Auditboard implementation engagements (SOXHUB, OpsAudit, RiskOversight, Cross Comply) Auditboard GRC certifications (Certified Core Administrator, Certified Module Administrator {SOXHUB,OpsAudit, RiskOversight, CrossComply}, Implementing as Project Lead ). Experience in developing and maintaining technical documentation. Basic understanding of cross GRC domains including Information Security, business continuity and Risk Management. Team Building - Knowledge sharing, training, motivating and development of team members. Good understanding of Auditboard technology platform including workspace and portal Ideally, you should also have B.E/B.Tech (Comp. Science, IT, Electronics, Electronics & Telecommunications)/MBA with a minimum of 3+ years of experience with other Big3 or panelled SI/ ITeS companies Robust understanding of program and project management practices Familiarity with a typical IT systems development life cycle Demonstrated track record with a blue-chip consulting organization and/or a blue-chip organization Demonstrated experience in delivery management and client management Exposure to multiple GRC tools like Archer, ServiceNow, MetricStream, Enablon, etc. would be an added advantage Exposure to tools like Alteryx/Snowflake/Tableau would be an added advantage. What We Look For A Team of people with commercial acumen, technical experience, and enthusiasm to learn new things in this fast-moving environment with consulting skills. An opportunity to be a part of market-leading, multi-disciplinary team of 1400 + professionals, in the only integrated global transaction business worldwide. Opportunities to work with EY Consulting practices globally with leading businesses across a range of industries What Working At EY Offers At EY, we’re dedicated to helping our clients, from start–ups to Fortune 500 companies — and the work we do with them is as varied as they are. You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees, and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer: Support, coaching and feedback from some of the most engaging colleagues around Opportunities to develop new skills and progress your career The freedom and flexibility to handle your role in a way that’s right for you EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. Show more Show less

Job Title: Python Developer Location: Mohali, Punjab Company: RevClerx About RevClerx: RevClerx Pvt. Ltd., founded in 2017 and based in the Chandigarh/Mohali area (India), is a dynamic Information Technology firm providing comprehensive IT services with a strong focus on client-centric solutions. As a global provider, we cater to diverse business needs including website designing and development, digital marketing, lead generation services (including telemarketing and qualification), and appointment setting. Job Summary: We are seeking a motivated and skilled Python Developer with 3-4 years of professional experience to join our dynamic engineering team. The ideal candidate will be proficient in developing, deploying, and maintaining robust Python-based applications and services. You will play a key role in the entire software development lifecycle, from conceptualization and design through testing, deployment, and ongoing maintenance. While core Python development is essential, we highly value candidates with an interest or experience in emerging technologies like AI/ML and Large Language Model (LLM) applications. Key Responsibilities: ● Design, develop, test, deploy, and maintain high-quality, scalable, and efficient Python code. ● Collaborate closely with product managers, designers, and other engineers to understand requirements and translate them into technical solutions. ● Participate in the full software development lifecycle (SDLC) using Agile methodologies. ● Write clean, maintainable, well-documented, and testable code. ● Contribute to code reviews to ensure code quality, share knowledge, and identify potential issues. ● Troubleshoot, debug, and upgrade existing software systems. ● Develop and integrate with RESTful APIs and potentially other web services. ● Work with databases (like Postgersql ) to store and retrieve data efficiently. ● Optimize applications for maximum speed, scalability, and reliability. ● Stay up-to-date with the latest industry trends, technologies, and best practices in Python development and related fields. ● Potentially assist in the integration of AI/ML models or contribute to projects involving LLM-based agents or applications. Minimum Qualifications: ● Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field. ● 3-4 years of professional software development experience with a primary focus on Python. ● Strong proficiency in Python and its standard libraries. ● Proven experience with at least one major Python web framework (e.g., Django, Flask, FastAPI). ● Solid understanding of object-oriented programming (OOP) principles. ● Experience working with relational databases (e.g., PostgreSQL, MySQL) and/or NoSQL databases (e.g., MongoDB, Redis). ● Proficiency with version control systems, particularly Git. ● Experience designing, building, and consuming RESTful APIs. ● Familiarity with Agile development methodologies (e.g., Scrum, Kanban). ● Strong problem-solving and analytical skills. ● Excellent communication and teamwork abilities. Preferred (Good-to-Have) Qualifications: ● AI/ML Knowledge: ○ Basic understanding of machine learning concepts and algorithms. ○ Experience with relevant Python libraries for data science and ML (e.g., Pandas, NumPy, Scikit-learn). ○ Experience integrating pre-trained ML models into applications. ○ Familiarity with deep learning frameworks (e. g., TensorFlow, PyTorch) is a plus. ● LLM Experience: ○ Demonstrable interest or hands-on experience in building applications leveraging Large Language Models (LLMs). ○ Experience working with LLM APIs (e.g., OpenAI GPT, Anthropic Claude, Google Gemini). ○ Familiarity with LLM frameworks or libraries (e.g., LangChain, LlamaIndex). ○ Understanding of basic prompt engineering techniques. ○ Experience building or experimenting with LLM-powered agents or chatbots. ● Containerization & Orchestration: Experience with containerization technologies like Docker and orchestration tools like Kubernetes. ● CI/CD: Experience setting up or working with Continuous Integration/Continuous Deployment (CI/CD) pipelines (e.g., Jenkins, GitLab CI, GitHub Actions). ● Asynchronous Programming: Experience with Python's asynchronous libraries (e.g., asyncio, aiohttp). What We Offer: ● Challenging projects with opportunities to work on cutting-edge technologies especially in the field of AI. ● Competitive salary and comprehensive benefits package. ● Opportunities for professional development and learning (e.g., conferences, courses, certifications). ● A collaborative, innovative, and supportive work environment. Show more Show less

What you’ll do This position is at the forefront of Equifax's post cloud transformation, focusing on developing and enhancing Java applications within the Google Cloud Platform (GCP) environment. The ideal candidate will combine strong Java development skills with cloud expertise to drive innovation and improve existing systems Key Responsibilities Design, develop, test, deploy, maintain, and improve software applications on GCP Enhance existing applications and contribute to new initiatives leveraging cloud-native technologies Implement best practices in serverless computing, microservices, and cloud architecture Collaborate with cross-functional teams to translate functional and technical requirements into detailed architecture and design Participate in code reviews and maintain high development and security standards Provide technical oversight and direction for Java and GCP implementations What Experience You Need Bachelor's or Master's degree in Computer Science or equivalent experience 1+ years of IT experience with a strong focus on Java development Experience in modern Java development and cloud computing concepts Familiarity with agile methodologies and test-driven development (TDD) Strong understanding of software development best practices, including continuous integration and automated testing What could set you apart Experience with GCP or other cloud platforms (AWS, Azure) Active cloud certifications (e.g., Google Cloud Professional certifications) Experience with big data technologies (Spark, Kafka, Hadoop) and NoSQL databases Knowledge of containerization and orchestration tools (Docker, Kubernetes) Familiarity with financial services industry Experience with open-source frameworks (Spring, Ruby, Apache Struts, etc.) Experience with Python Show more Show less

Organization Overview Company Description QAD is building a world-class SaaS company, and we are growing. We are looking for talented individuals who want to join us on our mission to help solve relevant real-world problems in manufacturing and the supply chain. Only candidates based in Mumbai, Pune, or Chennai will be considered, as our operations are strictly limited to these three locations Job Description The Manager, Support Team is responsible for leading a team of support engineers to ensure the delivery of exceptional technical support for ERP systems. This role focuses on managing team performance, overseeing escalations, and ensuring the team provides efficient, high-quality solutions to complex customer challenges. As a customer-centric leader, the Manager fosters a culture of accountability, responsiveness, and continuous improvement, ensuring that the support team consistently meets or exceeds customer expectations. By closely monitoring operational workflows, case handling, and escalations, the Manager ensures timely resolutions and adherence to Service Level Agreements (SLAs). The Manager works collaboratively with cross-functional teams, including Product Management, Engineering, and Customer Success, to resolve systemic issues, advocate for customer-driven product enhancements, and align on support objectives. Additionally, this role involves developing and implementing strategies to optimize support operations, improve team capabilities, and proactively address recurring customer issues. This position requires strong leadership, problem-solving skills, and a customer-first mindset. The Manager, ERP Support Team, plays a vital role in shaping the team’s success while contributing to customer satisfaction and the overall effectiveness of ERP support operations. Given that our support organization operates 24/7, this position demands a flexible approach to scheduling. You will be expected to participate in shift rotations, along with weekend shifts and potential on-call coverage as required. These elements are vital to providing continuous support to our global customer base. Your willingness to adapt to these scheduling requirements is crucial for the role. Responsibilities Leadership and Team Management Guide and mentor the support team, fostering a culture of accountability, collaboration, and continuous learning. Set performance goals, provide constructive feedback, and develop individualized growth plans to enhance team capabilities. Lead daily stand-ups to align on case priorities, escalations, and team blockers. Escalation Management Oversee escalated cases, ensuring adherence to escalation protocols and effective communication with stakeholders. Act as an escalation owner for high-severity issues, coordinating resolution strategies with cross-functional teams. Manage structured handling of escalations, escalating to Directors or senior leadership when required. Process and Workflow Optimization Continuously evaluate and refine support workflows, triage, and escalation procedures to enhance efficiency and customer satisfaction. Lead initiatives for process improvements informed by performance data, feedback, and post-mortem reviews. Ensure adherence to SLAs and proactively address cases nearing SLA thresholds. Performance Tracking and Reporting Monitor team performance metrics (KPIs), such as response times, backlog counts, and escalation summaries. Analyze trends and generate weekly/monthly performance reports to inform strategic decisions and share insights with leadership. Conduct quarterly strategic reviews to assess team performance, identify process gaps, and align on goals. Resource and Capacity Management Develop staffing and scheduling plans to ensure adequate support coverage, including shift rotations and flexibility for changing demand. Optimize resource allocation to balance workload distribution and improve case handling efficiency. Adjust headcount or allocate additional resources based on workload and business priorities. Collaboration and Cross-Functional Engagement Serve as the primary liaison between the support team and other departments, including Product, Engineering, and Sales. Participate in cross-functional meetings to discuss product updates, recurring issues, and areas requiring collaboration. Advocate for customer needs in cross-department discussions, ensuring alignment on issue resolution strategies. Training and Knowledge Sharing Assess training needs and organize targeted technical sessions with R&D or Product teams to address skill gaps. Ensure the team contributes to and leverages the knowledge base, with regular compliance checks for accuracy and relevance. Facilitate post-mortem reviews for incidents and outages, documenting lessons learned and implementing preventive measures. Customer-Centric Operations Foster a customer-first mindset within the team, ensuring all interactions prioritize responsiveness, clarity, and customer satisfaction. Communicate effectively with customers during escalations, providing clear updates and managing expectations. Maintain transparency and professionalism in all customer-facing communications to build trust and loyalty. Qualifications Bachelor’s Degree in Information Technology, Business Administration, or a related field; equivalent professional experience will also be considered. Certifications such as ITIL v3/v4, PMP, or APICS are a plus but not required. Familiarity with customer support methodologies, incident management, and service delivery frameworks (e.g., ITIL, SDLC) is advantageous. 6+ years of experience in technical support, with at least 2+ years in a leadership or managerial role. Proven ability to handle high-severity escalations, optimize workflows, and improve team performance. Experience with ERP systems (e.g., QAD, SAP, Oracle ERP, Dynamics 365) is highly advantageous. Strong understanding of support workflows, escalation protocols, and SLA management. Familiarity with debugging tools, troubleshooting methodologies, and basic database management. Proficiency in analyzing performance data and identifying trends to drive informed decision-making. Soft Skills: Exceptional leadership and communication skills, with the ability to engage technical and non-technical stakeholders. Strong focus on customer satisfaction, with a deep understanding of customer needs and a commitment to exceeding expectations. Strong analytical and problem-solving abilities, with a focus on driving customer-centric solutions. Skilled in decision-making, balancing customer needs with organizational policies and resource constraints. Adaptable and proactive in addressing evolving technologies, customer needs, and organizational priorities. Experienced in mentoring and coaching team members to enhance their knowledge, performance, and growth. Technical Skills: Additional Information Your health and well being are important to us at QAD. We provide programs that help you strike a healthy work-life balance. Opportunity to join a growing business, launching into its next phase of expansion and transformation. Collaborative culture of smart and hard-working people who support one another to get the job done. An atmosphere of growth and opportunity, where idea-sharing is always prioritized over level or hierarchy. Compensation packages based on experience and desired skill set About QAD QAD Inc. is a leading provider of adaptive, cloud-based enterprise software and services for global manufacturing companies. Global manufacturers face ever-increasing disruption caused by technology-driven innovation and changing consumer preferences. In order to survive and thrive, manufacturers must be able to innovate and change business models at unprecedented rates of speed. QAD calls these companies Adaptive Manufacturing Enterprises. QAD solutions help customers in the automotive, life sciences, packaging, consumer products, food and beverage, high tech and industrial manufacturing industries rapidly adapt to change and innovate for competitive advantage. QAD is committed to ensuring that every employee feels they work in an environment that values their contributions, respects their unique perspectives and provides opportunities for growth regardless of background. QAD’s DEI program is driving higher levels of diversity, equity and inclusion so that employees can bring their whole self to work. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Show more Show less