72201 Certification Jobs - Page 42

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. Job Description Miratech is seeking a skilled NICE CX-One Developer to contribute to a large-scale customer experience transformation initiative for a Global leader in the Healthcare industry. In this role, you will design and implement NICE-based routing solutions, develop secure and compliant IVR applications, and play a key role in the migration of legacy call center systems to modern omnichannel platforms. You’ll work closely with cross-functional teams to troubleshoot complex issues, optimize customer journeys, and ensure seamless system integrations. This is a high-impact opportunity to apply your technical expertise in a mission-critical environment, helping shape intuitive and efficient customer interactions within a regulated, fast-paced industry. Responsibilities: Coordinate and perform release planning, development, testing, and releases on multiple agencies IVR enhancements. Build Call flow designs and integration to backend systems using application program interfaces (API). Manage NICE BU and provide input into solution design, and optimization for network solutions. Provide routing design and implementation for contact center technology Cooperate with the Architecture team to design, develop, and deploy APIs, and consume APIs. Provide technical support and troubleshooting assistance to customers and internal teams when scripting issues arise Coordinate issue communication and resolution with multiple other tech teams in the event of a problem. Review support tickets with agency leadership and oversee any support questions from other team members that might be working on one of those agencies’ tickets. Qualifications 3+ years of experience with Nice InContact CXone. 3+ years of professional background with NICE CXOne Studio scripting experience. Hands-on experience with NICE InContact and/or NICE CXone solutions. Experience with cloud-based SaaS/PaaS/IaaS providers and working with virtualized systems, including application servers, databases, and networking infrastructure. Understand business requirements with the ability to translate into technical requirements. Conflict management and clear organizational communication. Excellent communication and teamwork skills. Nice to have: Experience in Contact Center Dashboard Creation. Base knowledge of intersystem networking, and data traffic flow between components. Ability to troubleshoot end-to-end Call center applications including Chrome and Edge issues when interacting with a Web-based application like Salesforce/ Microsoft Dynamics. We offer: Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. Work From Anywhere Culture: make the most of the flexibility that comes with remote work. Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

Date Posted: 2025-06-06 Country: India Location: The Corenthum, Tower B, Unit No. B-53/2, 3rd Floor, A-41, Sector-62, Noida (Uttar Pradesh) Job Title Executive Service Sales ( T Sales Specialist) Role Overview T Sales Specialist responsibilities as mentioned below . He will helps achieve sales growth through three main areas of responsibility: maintaining an existing portfolio, obtaining new business, and as required selling repairs. He will Serve as primary contact for timely resolution of customer needs surrounding inquiries. He will help build-on repair sales through networking, bids, and tenders. He will help to develop sales strategy to achieve sales targets, ensuring profitability. He Use Otis’ sales tools to effectively track opportunities, pipeline, T Route Chart and forecast sales results. Conduct sales negotiations and close deals, ensuring payment on time. Help to develop new T package , COM , Safety awareness program. Please find below our T booking /T Completion trend …of last three years approx. 20% growth every year. If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio. You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company. When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge. We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs. Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here. Become a part of the Otis team and help us #Buildwhatsnext! Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com. Privacy Policy and Terms: Click on this link to read the Policy and Terms

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. Job Description Miratech is seeking a skilled NICE CX-One Developer to contribute to a large-scale customer experience transformation initiative for a Global leader in the Healthcare industry. In this role, you will design and implement NICE-based routing solutions, develop secure and compliant IVR applications, and play a key role in the migration of legacy call center systems to modern omnichannel platforms. You’ll work closely with cross-functional teams to troubleshoot complex issues, optimize customer journeys, and ensure seamless system integrations. This is a high-impact opportunity to apply your technical expertise in a mission-critical environment, helping shape intuitive and efficient customer interactions within a regulated, fast-paced industry. Responsibilities: Coordinate and perform release planning, development, testing, and releases on multiple agencies IVR enhancements. Build Call flow designs and integration to backend systems using application program interfaces (API). Manage NICE BU and provide input into solution design, and optimization for network solutions. Provide routing design and implementation for contact center technology Cooperate with the Architecture team to design, develop, and deploy APIs, and consume APIs. Provide technical support and troubleshooting assistance to customers and internal teams when scripting issues arise Coordinate issue communication and resolution with multiple other tech teams in the event of a problem. Review support tickets with agency leadership and oversee any support questions from other team members that might be working on one of those agencies’ tickets. Qualifications 3+ years of experience with Nice InContact CXone. 3+ years of professional background with NICE CXOne Studio scripting experience. Hands-on experience with NICE InContact and/or NICE CXone solutions. Experience with cloud-based SaaS/PaaS/IaaS providers and working with virtualized systems, including application servers, databases, and networking infrastructure. Understand business requirements with the ability to translate into technical requirements. Conflict management and clear organizational communication. Excellent communication and teamwork skills. Nice to have: Experience in Contact Center Dashboard Creation. Base knowledge of intersystem networking, and data traffic flow between components. Ability to troubleshoot end-to-end Call center applications including Chrome and Edge issues when interacting with a Web-based application like Salesforce/ Microsoft Dynamics. We offer: Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. Work From Anywhere Culture: make the most of the flexibility that comes with remote work. Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. Job Description Join us in revolutionizing customer experiences with our client, a global leader in cloud contact center software. Our client brings the power of cloud innovation to enterprises worldwide, enabling businesses to deliver seamless, personalized, and delightful customer interactions. About the Project: This initiative is part of a next-generation digital engagement platform aimed at transforming how businesses connect with customers across multiple channels. The primary focus is the integration of Aqua, an advanced outbound communication solution, into our digital ecosystem. Aqua is widely used by healthcare providers, enterprises, and customer-centric organizations to deliver appointment reminders, test results, marketing campaigns, and personalized notifications—while tracking user engagement in real time. The project is structured into three key phases: SMS channel integration, Email channel integration and WhatsApp channel integration. The project is built using modern, cloud-native technologies with a strong focus on scalability, reliability, and real-time communication. The solution is built on a modern Google Cloud Platform (GCP) stack, with Java Spring Boot powering the backend and React + jQuery + JavaScript on the frontend, integrated with our in-house design system. The architecture leverages GCP services such as Datastore, BigQuery, GCS Buckets, and Pub/Sub, following an asynchronous REST-based design for high scalability and performance. Responsibilities : Design, develop, and maintain Java Spring-based microservices deployed on Google Cloud Platform (GCP). Build and maintain RESTful APIs with a strong focus on scalability, reliability, and security. Develop integration layers for various communication channels including SMS, Email, and WhatsApp via third-party APIs. Optimize data processing and storage by leveraging GCP Datastore, BigQuery, and Cloud Storage (GCS buckets). Write efficient, reusable, and testable code adhering to best coding standards and design patterns (e.g., SOLID principles). Participate in code reviews, automated testing, and continuous integration pipelines to ensure high code quality and robustness. Participate in sprint planning, backlog refinement, and cross-team collaboration with the Australia-based digital team. Qualifications 5+ experience with Java and Spring Framework for building scalable backend services. Proven expertise working with Google Cloud Platform (GCP) services, including Datastore, BigQuery, Cloud Storage (GCS), and Pub/Sub. Solid understanding of RESTful API design and asynchronous/event-driven architecture. Familiarity with cloud-native application development, deployment, and debugging in distributed environments. Experience with NoSQL and cloud databases is preferred over traditional RDBMS for this role. Comfortable working in an Agile/Scrum team environment and collaborating across time zones with international teams. Flexibility in working hours to provide overlap with teams in different time zones (e.g., Australia).Excellent problem-solving abilities with a proactive attitude towards overcoming technical challenges. We offer: Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. Work From Anywhere Culture: make the most of the flexibility that comes with remote work. Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. Job Description Join us in revolutionizing customer experiences with our client, a global leader in cloud contact center software. Our client brings the power of cloud innovation to enterprises worldwide, enabling businesses to deliver seamless, personalized, and delightful customer interactions. About the Project: This initiative is part of a next-generation digital engagement platform aimed at transforming how businesses connect with customers across multiple channels. The primary focus is the integration of Aqua, an advanced outbound communication solution, into our digital ecosystem. Aqua is widely used by healthcare providers, enterprises, and customer-centric organizations to deliver appointment reminders, test results, marketing campaigns, and personalized notifications—while tracking user engagement in real time. The project is structured into three key phases: SMS channel integration, Email channel integration and WhatsApp channel integration. The project is built using modern, cloud-native technologies with a strong focus on scalability, reliability, and real-time communication. The solution is built on a modern Google Cloud Platform (GCP) stack, with Java Spring Boot powering the backend and React + jQuery + JavaScript on the frontend, integrated with our in-house design system. The architecture leverages GCP services such as Datastore, BigQuery, GCS Buckets, and Pub/Sub, following an asynchronous REST-based design for high scalability and performance. Responsibilities: Develop and maintain front-end components using React, JavaScript, jQuery, and the company’s custom design system. Collaborate closely with the back-end and full-stack developers in a small Scrum team focused on integrating multiple communication channels (SMS, email, WhatsApp). Implement user-facing features for outbound solutions like appointment reminders, test results sharing, marketing coupons, and engagement tracking. Work within the Google Cloud Platform (GCP) environment, utilizing services such as Datastore, BigQuery, GCS Buckets, and Pub/Sub. Participate in API-level and agent-level enhancements, including compliance checks and message sending logic. Collaborate with the digital team in Australia, ensuring sufficient overlap in working hours for effective communication and coordination. Qualifications 4+ experience with React, JavaScript, jQuery, and building UI with custom design systems. Familiarity with Google Cloud Platform (GCP) services such as Datastore, BigQuery, GCS Buckets, and Pub/Sub is highly preferred. Experience working with RESTful APIs and asynchronous architecture. Comfortable collaborating in a small Scrum team with back-end, front-end, and automation engineers. Experience or willingness to learn integrations related to SMS, email, and WhatsApp channels (deep domain knowledge not required). Comfortable working in an Agile/Scrum team environment and collaborating across time zones with international teams. Flexibility in working hours to provide overlap with teams in different time zones (e.g., Australia). Excellent problem-solving abilities with a proactive attitude towards overcoming technical challenges. We offer: Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. Work From Anywhere Culture: make the most of the flexibility that comes with remote work. Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. Job Description Join us in revolutionizing customer experiences with our client, a global leader in cloud contact center software. Our client brings the power of cloud innovation to enterprises worldwide, enabling businesses to deliver seamless, personalized, and delightful customer interactions. About the Project: This initiative is part of a next-generation digital engagement platform aimed at transforming how businesses connect with customers across multiple channels. The primary focus is the integration of Aqua, an advanced outbound communication solution, into our digital ecosystem. Aqua is widely used by healthcare providers, enterprises, and customer-centric organizations to deliver appointment reminders, test results, marketing campaigns, and personalized notifications—while tracking user engagement in real time. The project is structured into three key phases: SMS channel integration, Email channel integration and WhatsApp channel integration. The project is built using modern, cloud-native technologies with a strong focus on scalability, reliability, and real-time communication. The solution is built on a modern Google Cloud Platform (GCP) stack, with Java Spring Boot powering the backend and React + jQuery + JavaScript on the frontend, integrated with our in-house design system. The architecture leverages GCP services such as Datastore, BigQuery, GCS Buckets, and Pub/Sub, following an asynchronous REST-based design for high scalability and performance. Responsibilities : Design, develop, and maintain Java Spring-based microservices deployed on Google Cloud Platform (GCP). Build and maintain RESTful APIs with a strong focus on scalability, reliability, and security. Develop integration layers for various communication channels including SMS, Email, and WhatsApp via third-party APIs. Optimize data processing and storage by leveraging GCP Datastore, BigQuery, and Cloud Storage (GCS buckets). Write efficient, reusable, and testable code adhering to best coding standards and design patterns (e.g., SOLID principles). Participate in code reviews, automated testing, and continuous integration pipelines to ensure high code quality and robustness. Participate in sprint planning, backlog refinement, and cross-team collaboration with the Australia-based digital team. Qualifications 4+ experience with Java and Spring Framework for building scalable backend services. Proven expertise working with Google Cloud Platform (GCP) services, including Datastore, BigQuery, Cloud Storage (GCS), and Pub/Sub. Solid understanding of RESTful API design and asynchronous/event-driven architecture. Familiarity with cloud-native application development, deployment, and debugging in distributed environments. Experience with NoSQL and cloud databases is preferred over traditional RDBMS for this role. Comfortable working in an Agile/Scrum team environment and collaborating across time zones with international teams. Flexibility in working hours to provide overlap with teams in different time zones (e.g., Australia). Excellent problem-solving abilities with a proactive attitude towards overcoming technical challenges. We offer: Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. Work From Anywhere Culture: make the most of the flexibility that comes with remote work. Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

JOB_POSTING-3-73602-2 Job Description Role Title: AVP, Remediation Analytics Lead (L11) Company Overview Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more. We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies. Synchrony celebrates ~52% women talent. We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being. We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles. Organizational Overview: The Remediation COE works on remediation projects for all functions across SYF. The group is responsible for identifying impacted customers and arriving at the financial and non-financial impacts for those customers. The group follows robust processes and has adequate controls that ensure utmost accuracy of the remediation projects. Role Summary/Purpose The AVP, Remediation Analytics Lead is responsible for providing technical expertise and thought leadership to an analytical team of SAS programmers, technical experts, and data analysts that provide complicated data extraction from the Synchrony data warehouses and use this data to conduct SAS coding analysis to mitigate risks as a part of Synchrony’s customer remediation and issue resolution efforts. This individual will be leader of people, should be able to think strategically and tactically, and embrace a culture of innovation Key Responsibilities Lead and manage a team of analytics team members, mentor and provide support to Analysts on data warehouse structures, data analysis tools and coding solutions. Participate in various data and process initiatives across SYF and bring the team up to speed on details around these initiatives. Ensure team deliverables have minimal defects. Collaborate closely with the Certification/Validation team to understand issues identified during certification and validation. Share lessons learned with all team members to prevent recurrence of similar defects in the future Conduct review of SAS codes and waterfalls before submission to Certification to ensure minimum hygiene of code and waterfall Conduct data analysis/SAS coding for remediations. Provide thought leadership on analytics best practices and procedures. Provides analysis and guidance to improve remediation analytics processes. Provides leadership, analysis and support for Remediation team initiatives. Partners with leadership on efforts to improve availability and accessibility of data, as well as focusing on ways to improve efficiency and provide better transparency into multiple data warehouses, mainframes, and portfolios. Process data expert – provides this expertise to other Analytics team members via learning sessions, as well as documentation of best practices and data warehouse tribal knowledge. Creates templates and job aids to improve consistency and completeness of remediation analytics. Other responsibilities as needed. Qualifications/Requirements Bachelor’s degree and minimum 6 years of experience in a consume finance & banking organization, or in lieu of a degree, 8+ years of experience in a consumer finance organization. 6+ years of experience in Analytics. 5+ years’ experience in coding with SAS, SQL, Visual Basic, Business Objects, or other Business Intelligence query tools. Solid working knowledge of Unix, Excel. Strong written/oral communication skills. Should not be on a performance improvement plan and formal corrective or above. Desired Characteristics Excellent relationship building skills. Experience in working with large volumes of data from multiple data sources. Proven ability to direct employees across multiple locations, including offshore teams. Strong written communication and presentation skills. Experience with Synchrony mainframes – Vision Plus, FDR, RMSNG. Ability to make decisions based on quantitative analysis and creative thinking. Proficient with Microsoft Excel, Visio, & PowerPoint. Ability to handle sensitive issues with uncompromising integrity and confidentiality Eligibility Criteria Bachelor’s degree and minimum 6 years of experience in a consume finance & banking organization, or in lieu of a degree, 8+ years of experience in a consumer finance organization. 6+ years of experience in Analytics. 5+ years’ experience in coding with SAS, SQL, Visual Basic, Business Objects, or other Business Intelligence query tools Work Timings 2Pm to 11Pm Ist For Internal Applicants Understand the criteria or mandatory skills required for the role, before applying. Inform your Manager or HRM before applying for any role on Workday. Ensure that your Professional Profile is updated (fields such as Education, Prior experience, Other skills) and it is mandatory to upload your updated resume (Word or PDF format) Must not be any corrective action plan (First Formal/Final Formal LPP) L9+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible. L9+ Employees can apply. Grade/Level: 11 Job Family Group Information Technology

JOB_POSTING-3-73510-3 Job Description Role Title : AVP, Remediation Analytics (L10) Company Overview: Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more. We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies. We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being. We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles. Organizational Overview: The Remediation COE works on remediation projects for all functions across SYF. The group is responsible for identifying impacted customers and arriving at the financial and non-financial impacts for those customers. The group follows robust processes and has adequate controls that ensure utmost accuracy of the remediation projects. Role Summary/Purpose The AVP, Remediation Analytics reports to the AVP, Remediation Analytics Lead. Incumbent in this role will have the opportunity to work on major remediation projects with special focus on Credit functions. This individual will have the responsibility of understanding business requirements and building complex logics to identify and remediate the impacted population. This role will provide a platform to drive and manage various projects within the framework of remediation analytics. Key Responsibilities Develop Advanced SAS and/or SQL code, visual basic macros or other query tools for remediation. Support remediation projects partnering with FRCs and cross-functional teams, understand business requirements and ask probing questions to uncover as many requirements as possible, develop analytics solutions to identify impacted population and harm. Timely escalation to manager if roadblocks are encountered. Work with manager and leadership to resolve roadblocks for their project. Minimize defects by utilizing standard code sets and waterfalls where available, ensuring all certification and validation requirements are completed prior to submission. Ensure defects found are corrected timely and prevented going forward. Support audits via documentation of code and analytic outcomes and as extraction of data. Ensure quality of deliverables by implementing controls to ensure accuracy Work on a number of different projects simultaneously, of varying complexity and length. Establishing priorities and coordinating work Analyze remediation analytic processes and technology and present recommendations for improvement. Support Best-in-class analytic solutions/algorithms. Provide insight and supportin various initiatives/projects Share critical experiences and best practices across the Remediation COE. Provide updates on project progression and escalate challenges and roadblocks timely. Share critical experiences and best practices across the Remediation CoE Perform other duties and/or special projects as assigned. Qualifications/Requirements Bachelor’s degree and minimum 5 years of experience in a consume finance & banking organization, or in lieu of a degree, 7+ years of experience in a consumer finance organization 4+ years of experience in Analytics domain Minimum 4 years of SAS programming experience. Solid working knowledge of Unix, Excel. Strong written/oral communication skills. Able to work hours that compliment US, not necessarily match but have some degree of overlap. Desired Characteristics Experience with and knowledge of Credit data & lifecycle Deep experience with various Regulatory Reporting / Remediation Projects. Big-picture understanding of Credit Card processes & ability to communicate with business and technical stakeholders Strong knowledge & hands-on experience with advanced Analytical techniques Eligibility Criteria Bachelor’s degree and minimum 5 years of experience in a consume finance & banking organization, or in lieu of a degree, 7+ years of experience in a consumer finance organization Work Timings This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details. Internal Applicants Understand the criteria or mandatory skills required for the role, before applying Inform your manager and HRM before applying for any role on Workday Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format) Must not be any corrective action plan (Formal/Final Formal) L8+ Employees who have completed 18 months in the organization and 12 months in their current role and level are only eligible. L8+ Employees can apply. Grade/Level: 10 Job Family Group Data Analytics

JOB_POSTING-3-73601-2 Job Description Role Titl e :VP, Consumer Remediation Scrum Master Leader (L12) Company Overview Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more. We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies. We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being. We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles. Organizational Overview The Remediation COE works on remediation projects for all functions across SYF. The group is responsible for identifying impacted customers and arriving at the financial and non-financial impacts for those customers. The group follows robust processes and controls that ensure accuracy of the remediation projects. Role Summary/Purpose The VP, Consumer Remediation Scrum Master Leader will lead the transformation of the Remediation team into an Agile Framework. This leader will orchestrate and manage the daily tactical work of the broader Functional Remediation Coordinators (FRCs) through oversight of Scrum Masters and daily Pods. The role will ensure timely execution of all assigned remediations and escalation of remediations with schedule or quality risk. Key Responsibilities Accountable for portfolio level reporting that provides transparency on the status of individual remediations and aggregated metrics. Develops KPIs and KRIs that demonstrate the health of the Remediation portfolio, working closely with the reporting team to produce ongoing health reporting. . Responsible for quality metrics and identification of trends related to findings in Certification/Validation. Develops response plan to prevent future findings. Monitors the effectiveness of Pods within Tech Ops and provides feedback on the performance of Scrum Masters. Identifies at-risk remediations, ensures effective recovery plan are developed and implemented to address issues. Incorporates Agile principals into the standard operating procedures of the Tech Ops FRC team. Ensures timely assignment of Remediations to Pods and efficient flow of Remediation between sprints. Develops contingency plans for Scrum Masters / FRCs to ensure Remediation velocity continues when resources are unavailable for assignments (i.e. vacations). Drives continuous improvement of both FRCs and Scrum Masters by identifying improvements and cascading into Pods. Builds effective relationships with members of the Remediation community to create champions for the team, ensure Pod performance, and identify advocates that will overcome obstacles. Provide feedback to the Remediation Leader on the performance of the Pods, the strategic roadmap for Agile adoption, and the overall maturity of the Remediation program Qualifications/Requirements Bachelor’s degree or 5 years of experience within Financial Services working in an Agile environment with 10+ years’ work experience in Financial Services and in lieu of degree 12+ years’ work experience in Financial Services Scrum Master certification. 5 years or more experience leading in an Agile environment. Microsoft Office proficiency: SharePoint, Excel, PowerPoint, Word, Outlook, Teams. High level of commitment, initiative, vision, and enthusiasm. Expert relationship builder who expertly collaborates through verbal and written communication utilizing Microsoft Teams, Outlook OneNote, and OneDrive in a global matrixed environment. Demonstrated interpersonal skills that resulted in improved team performance. Demonstrated leadership with global teams. Desired Characteristics SAFEe Scrum Master Certified or SAFe Agilist, PMI-ACP. PMP Certification. Demonstrated experience presenting and consulting with Senior Leadership at the executive level. Financial Services Operations and Process experience. Exhibit a deep problem-solving acumen. Ability to work cross-functionally with our internal and external resources. Data analytics and insight capabilities. Ability to work independently and with others. Excellent organization, prioritization, and time management skills. Demonstrated experience maturing a project management/Agile environment and experience learning and adapting to new technologies is equally valued. Demonstrated ability building highly effective teams during high ambiguity. Eligibility criteria Bachelor’s degree or 5 years of experience within Financial Services working in an Agile environment with 10+ years’ work experience in Financial Services and in lieu of degree 12+ years’ work experience in Financial Services Working Hours : 7:00 AM to 4:00 PM EST For Internal Applicants Understand the criteria or mandatory skills required for the role, before applying Inform your manager and HRM before applying for any role on Workday Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format) Must not be any corrective action plan (First Formal/Final Formal) L10+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible. L10+ Employees can apply Grade/Level: 12 Job Family Group Information Technology

JOB_POSTING-3-73616-2 Job Description Role Title: AVP, Remediation Scrum Master (L11) Company Overview Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more. We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies. We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being. We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles. Organizational Overview The Remediation COE works on remediation projects for all functions across SYF. The group is responsible for identifying impacted customers and arriving at the financial and non-financial impacts for those customers. The group follows robust processes and controls that ensure accuracy of the remediation projects. Role Summary/Purpose The AVP, Remediation Scrum Master will play a crucial role in championing Synchrony’s adoption of the Remediation Policy. This individual will lead daily scrum meetings with Functional Remediation Coordinators (FRCs) and Senior Functional Remediation Coordinators (SFRCs), leveraging Agile coaching methodologies and expertise in Agile status reporting to facilitate organizational transformation. The Scrum Master will guide and challenge FRCs and SFRCs to effectively manage remediation projects, ensuring tasks and activities are executed efficiently and transparently. This role differs from a typical technology-focused Scrum Master, Kanban, Release Train, or Product Management position. Instead, it is oriented towards driving the completion of key activities and milestones, with an emphasis on applying Agile best practices to increase the quality and pace of work, as well as the performance of individual POD participants. Key Responsibilities Assigned and responsible for multiple functional PODs (Daily Sync)of resources working on a specific portfolio of customer remediation projects (Example: Servicing/Collections/Credit) to ensure execution rigor & timely completion of assign Remediations and Proactively identify and work to eliminate impediments. Always be incorporating a proactive and accountable mindset to drive increased quality and velocity. Leverage Agile framework in a Daily Sync format and have a standard set time, daily, morning EST, for 30-90 minutes that ensures all stakeholders (Analytics, 2nd LoD, Process Owners) are effectively collaborating on Remediation strategies & milestones. Facilitate POD/Scrum behavioural management and champions/coaches team operating mechanics/behaviour related to Agile practices and Remediation Policy requirements. Ability to help FRCs with their work by asking questions to help break down obstacles. Uses critical thinking skills and effective challenge to help direct the FRCs. Provides early warning of at-risk Remediations, ensures plans are developed to address at-risk items and get back on track, and drives contingency planning for escalated Remediations Drive POD-level delivery transparency through coaching, milestone tracking, delivery board reporting, and escalation management supporting project/program/POD health. Support portfolio insights and intelligence through analyzing remediation metrics, KPIs, WIP metrics to inform senior stakeholders and portfolio management. Demonstrate expert Scrum Master coaching practices to develop and improve the performance of POD participants. Ensures all Statement of Record and reporting are updated. Accountable for data integrity of all information in the workflow statement of record. Ensures PODs and the assigned portfolios meet and support KPIs of the remediation portfolio through exceptional Sprint management. Accountable for improving/maturing the POD model through partnership with team Scum Masters. Required Skills/Knowledge Bachelors degree or 5 years of experience within Financial Services or an Agile environment. 2 years or more experience in leading projects and/or teams and proactively following up with stakeholders by providing clear communication. Scrum Master certification. SAFe Certified and/or PMI-ACP Certified Microsoft Office proficiency: SharePoint, Excel, PowerPoint, Word, Outlook, Teams. High level of commitment, initiative, vision, and enthusiasm. Ability to collaborate effectively using Microsoft Teams, Outlook OneNote, and OneDrive. Demonstrated interpersonal skills that resulted in improved team performance. Excellent and concise communication skills. Desired Skills/Knowledge Bachelors degree in Data Analytics, Business, Project Management, or similar and/or 10 years of project management or business process experience in Financial Services. Expert communication skills. Ability to influence in a matrix organization. Five years SAFeESAFe Scrum Master experience and/or Agile Practitioner experience. Facilitator experience, Professional Learning & Development live training / coaching / facilitation experience. SYF Operations and Process experience. Exhibit a deep problem-solving acumen. Ability to work cross-functionally with our internal and external resources. Data analytics and insight capabilities. Ability to work independently and with others. Excellent organization, prioritization, and time management skills. Working in an Agile environment is a plus, but a strong willingness to learn and adapt to new technologies is equally valued. Eligibility Criteria Bachelors degree or 5 years of experience within Financial Services or an Agile environment. 2 years or more experience in leading projects and/or teams and proactively following up with stakeholders by providing clear communication. Scrum Master certification. SAFe Certified and/or PMI-ACP Certified Work Timings 7:00- 4:00 PM EST For Internal Applicants Understand the criteria or mandatory skills required for the role, before applying. Inform your Manager or HRM before applying for any role on Workday. Ensure that your Professional Profile is updated (fields such as Education, Prior experience, Other skills) and it is mandatory to upload your updated resume (Word or PDF format) Must not be any corrective action plan (First Formal/Final Formal LPP) L9+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible. L9+ Employees can apply. Grade/Level: 11 Job Family Group Information Technology

JOB_POSTING-3-73583-2 Job Description Role Title: AVP, H&W Product Owner (L11) Company Overview: Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more. We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies. Synchrony celebrates ~52% women Talent We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being. We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles. Organizational Overview : Synchrony’s Health & Wellness Platform provides comprehensive health care financing and payment solutions, through a network of providers and partners, for those seeking health and wellness care for themselves, their families and their pets. Role Summary/Purpose The AVP, H&W Product Owner will directly contribute to the Health & Wellness strategic initiatives, by managing all aspects of initiative delivery of the Data Strategy agile teams. The ideal candidate will have strong communication skills, experience working in a matrixed environment with business and technical development teams, strong project management and Agile skills, with a proven track record of delivering successful projects. This position will report to the VP, H&W Product Manager. Key Responsibilities Certified SAFe agile methodology Product Owner, integral member of the Agile teams to deliver incremental business value and maintain technical integrity for data pipelines, ETL/ELT workflows, APIs, and analytics platforms. Align product strategy with business objectives and customer needs. Develop and maintain the product roadmap, dependencies, prioritizing features and enhancements based on business value and customer feedback. Ensure the product backlog is well-defined, prioritized, and aligned with the product strategy. Engage with stakeholders to gather requirements, provide updates, and ensure alignment with product goals. Work closely with development teams to define user stories, acceptance criteria, and release plans. Gather and analyze customer feedback to inform product decisions and improvements. Manage Agile teams’ dependencies, risks, and value delivery using Jira, Jira Align and other approved tools. Define releases and program increments with in Jira and communicate with Agile partners and Product Managers. Coordinate and lead program increment planning with scrum master and Agile teams. Deliver business data for analytics and functional teams to enhance client experiences and initiatives that support corporate agility, standardization, cost efficiencies, and profitability. Collaborate with cross-functional teams, including Product Owners, Scrum Masters, developers, solution architects, information architects and QA on feature/story development and enhancements, inclusive of design, testing and release processes. Lead the feature/story development cycle, including build, test, launch and adoption. Coordinate user acceptance testing (UAT) with internal stakeholders. Ensures development stories, acceptance criteria, assumptions, and all related documentation are timely and complete, supporting development, testing, and user acceptance activities. Support and aid in any Legal/Compliance items related to feature development. Exceptional communication and facilitation skills to develop reports and clearly articulate challenges, progress and opportunities to multiple stakeholders (key stakeholders, executives). Develop deep understanding of application/platform and provide input (to other Product Owners) about future product features or enhancements. Responsible for supporting production releases, including off hours and weekends. Ensure business objectives are met by working with technology and business stakeholders throughout feature releases. Perform other duties and/or special projects as assigned Required Skills/Knowledge Bachelor’s Degree with 5+ years’ experience in Financial Services OR in lieu of degree, High School Diploma/GED and 9+ years’ experience in Financial Services. 3+ years demonstrated project management experience leading cross-functional team from initiation through to successful implementation of complex solutions, including system integrations and automation. SAFe PO Certification and fluency in Agile/Scrum/Kanban. Proficiency in Jira, Jira Align and Confluence. Able to build and maintain strong relationships at multiple levels of the organization. Strong communicator that can summarize complex problems and programs into clear and succinct messages. Strategic thinker, innovative problem solver, self-starter and team player High energy, self-driven Excellent written and verbal communication skills: business writing, developing pitches tailored to the audience, delivering presentations and leading meetings. Collaborative skill set with demonstrated ability to influence outcomes in a cross-functional, matrixed organization. Must be able to travel up to 10% of the time, as required. Must be available to work across multiple U.S. time zones, including standard U.S. business hours and weekends, as needed. Desired Skills/Knowledge Knowledge and experience with data analytics. Familiarity with Synchrony processes, systems and organization. Creative and efficient in proposing solutions to complex, time-critical problems; proven ability to make decisions based on quantitative analysis and creative thinking. Strong presentation skills and ability to communicate results to various levels of the organization. Self-motivated, strong communicator (written/verbal) who thrives in a highly matrixed and virtual/hybrid environment. Eligibility Criteria Bachelor’s Degree with 5+ years’ experience in Financial Services OR in lieu of degree, High School Diploma/GED and 9+ years’ experience in Financial Services. Work Timings 8 AM to 5 PM EST (This includes start/end of daylight savings) For Internal Applicants Understand the criteria or mandatory skills required for the role, before applying Inform your manager and HRM before applying for any role on Workday Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format) Must not be any corrective action plan (Formal/Final Formal) L9+ Employees who have completed 18 months in the organization and 12 months in their current role and level are only eligible. L9+ Employees can apply. Grade/Level: 11 Job Family Group Contact Center Operations

Date Posted: 2025-04-01 Country: India Location: 423, DLF Qutub Plaza, DLF Qutub Enclave Phase – I ,Gurgaon, India job Title: Manager NE Sales ( KAM) Market penetration to grow company business with key accounts customers. Generate new inquiries through cold calls and specific key client meetings. Increase market share to meet company goals. Increase margins aligning with company targets Asset Management for better cash flow and post-order management. Assist H.O. in Market surveys and product development Surveys and subsequent approvals from the clients and further necessary actions to fulfill customer requirements. Manufacturing clearance of jobs according to customer-specific requirements Customer Relation Management Coordination with other departments to keep customers satisfied. If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio. You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company. When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge. We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs. Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here. Become a part of the Otis team and help us #Buildwhatsnext! Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com. Privacy Policy and Terms: Click on this link to read the Policy and Terms

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. EY-Consulting – AI Enabled Automation – Senior - Power Apps We are looking to hire people with strong Power Platform skills and who are interested in learning new technologies in the process automation space – RPA, AI/ML, Cognitive, Conversational Chat, Gen AI. At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Requires 3-5 years minimum prior relevant experience. At least 3+ years of hands on experience on Power Platform. Detailed understanding of canvas apps, model driven apps, power pages along with their limitations, application, and key features. Detailed understanding of Power Automate digital flows and power automate desktop. Basic understanding of Power BI and Power virtual agents Basic AI concepts using AI builder and Co-Pilot. Knowledge on Dataverse and it’s concepts around security and automation. Knowledge on environment management, using the CoE toolkit, security groups and controls around tenant. Database knowledge of any 1 RDBMS product (SQL, Oracle, etc.). Interface with Architects and customers to understand business processes and system requirements. Ability to architect and design Power platform solutions independently. Ability to lead a development team and support with technical queries during engagement delivery. Experience in developing solutions using a combination of automation technologies like Power Platform, AI/ML, RPA. Certification – PL 600 – Solution Architect in Power Platform. Mentors’ junior developers on power Platform best practices, standards Hands on experience on Power Platform implementations – Apps, Automations, Dataverse designs, power BI, etc. Deep knowledge and experience in Agile methodologies Experience in working with JSON, XML & RESTful API Experience in Object Oriented programming languages like C#, Java or dotnet full stack. Experience working with at least one external integration i.e. Web service, ESB, etc. Knowledge of RPA, DevOps tooling is desirable Excellent written and verbal communication skills. Ability to write clear, understandable logic for maintainable code, which meets design specifications. What We Look For A Team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment An opportunity to be a part of market-leading, multi-disciplinary team of 1400 + professionals, in the only integrated global transaction business worldwide. Opportunities to work with EY Advisory practices globally with leading businesses across a range of industries What Working At EY Offers At EY, we’re dedicated to helping our clients, from start–ups to Fortune 500 companies — and the work we do with them is as varied as they are. You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer: Support, coaching and feedback from some of the most engaging colleagues around Opportunities to develop new skills and progress your career The freedom and flexibility to handle your role in a way that’s right for you EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Role Name And Description Tax Manager - Manager is primarily responsible for the planning of engagement(s), managing client accounts, gathering, validating and evaluating client information, generating Tax Compliance products and assuring quality. Serve as a point of contact for the engagement(s). Also, act as a counsellor for Assistant Manager. The opportunity When you join EY GCR FSO team, you will be at the heart of EY’s critical mission to build a better working world by applying knowledge skills and experience in assisting clients in meeting their business Purpose. Your Key Responsibilities Responsible for client accounts; Ability to get the work completed within client deadlines and meet the due dates for filing; Assists the Assistant Manager with their queries and clarifies their questions; Communicates directly with the onshore engagement teams / clients. Manage own and/or other’s impact on project economics, including controlling costs, monitoring budget to actual differences Develops, mentors and supervises Advance Analyst(s), Tax Senior(s) and Assistant Manager(s) Adheres to practice protocols and other internal processes consistently Upon approval by the TAL, the Manager may sign the federal and state tax returns as paid preparer. Manage end to end deliverables of the client Fair knowledge of Statutory reporting vs General Accepted Accounting Principles and Adjustments (GAAP to STAT adjustments). Working knowledge on the regular and mixed group consolidation Technical experience in working on US Insurance Companies Tax Provision work (Property and Casualty/Life/Health) Experience working on US Domestic or US Insurance State and Local Tax (SALT) Filing Experience in preparation/review of 1120, 1120PC and 1120L returns Skills And Attributes For Success Successfully delegate work to all levels of staff. Help the team to meet the goals as set as per dashboard. Conduct performance reviews serve as a positive leader and mentor and contribute to performance feedback/training. Foster teamwork and lead by example. Maintain an educational program to continually develop skills. Maintain cooperative relationships with other engagement teams. Articulate and support the strategies of the U.S. Business Tax Compliance group. Management team with diversified skill set. Ability to supporting recruitment activity People management skills with demonstrated ability to build a transparent and cohesive teamwork. To qualify for the role, you must have Graduate/Postgraduate in a finance, numerical or statistical background CPA will be an added advantage 8+ years of experience EA certification is mandatory Ideally, you’ll also have Awareness of other taxes in the US Ability to read, interpret and apply the tax legislation What We Look For We are looking for experienced tax professionals with genuine interest in providing outstanding services to some of the world’s most influential people. What We Offer EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career. Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs. EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

JOB_POSTING-3-73602-1 Job Description Role Title: AVP, Remediation Analytics Lead (L11) Company Overview Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more. We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies. Synchrony celebrates ~52% women talent. We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being. We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles. Organizational Overview: The Remediation COE works on remediation projects for all functions across SYF. The group is responsible for identifying impacted customers and arriving at the financial and non-financial impacts for those customers. The group follows robust processes and has adequate controls that ensure utmost accuracy of the remediation projects. Role Summary/Purpose The AVP, Remediation Analytics Lead is responsible for providing technical expertise and thought leadership to an analytical team of SAS programmers, technical experts, and data analysts that provide complicated data extraction from the Synchrony data warehouses and use this data to conduct SAS coding analysis to mitigate risks as a part of Synchrony’s customer remediation and issue resolution efforts. This individual will be leader of people, should be able to think strategically and tactically, and embrace a culture of innovation Key Responsibilities Lead and manage a team of analytics team members, mentor and provide support to Analysts on data warehouse structures, data analysis tools and coding solutions. Participate in various data and process initiatives across SYF and bring the team up to speed on details around these initiatives. Ensure team deliverables have minimal defects. Collaborate closely with the Certification/Validation team to understand issues identified during certification and validation. Share lessons learned with all team members to prevent recurrence of similar defects in the future Conduct review of SAS codes and waterfalls before submission to Certification to ensure minimum hygiene of code and waterfall Conduct data analysis/SAS coding for remediations. Provide thought leadership on analytics best practices and procedures. Provides analysis and guidance to improve remediation analytics processes. Provides leadership, analysis and support for Remediation team initiatives. Partners with leadership on efforts to improve availability and accessibility of data, as well as focusing on ways to improve efficiency and provide better transparency into multiple data warehouses, mainframes, and portfolios. Process data expert – provides this expertise to other Analytics team members via learning sessions, as well as documentation of best practices and data warehouse tribal knowledge. Creates templates and job aids to improve consistency and completeness of remediation analytics. Other responsibilities as needed. Qualifications/Requirements Bachelor’s degree and minimum 6 years of experience in a consume finance & banking organization, or in lieu of a degree, 8+ years of experience in a consumer finance organization. 6+ years of experience in Analytics. 5+ years’ experience in coding with SAS, SQL, Visual Basic, Business Objects, or other Business Intelligence query tools. Solid working knowledge of Unix, Excel. Strong written/oral communication skills. Should not be on a performance improvement plan and formal corrective or above. Desired Characteristics Excellent relationship building skills. Experience in working with large volumes of data from multiple data sources. Proven ability to direct employees across multiple locations, including offshore teams. Strong written communication and presentation skills. Experience with Synchrony mainframes – Vision Plus, FDR, RMSNG. Ability to make decisions based on quantitative analysis and creative thinking. Proficient with Microsoft Excel, Visio, & PowerPoint. Ability to handle sensitive issues with uncompromising integrity and confidentiality Eligibility Criteria Bachelor’s degree and minimum 6 years of experience in a consume finance & banking organization, or in lieu of a degree, 8+ years of experience in a consumer finance organization. 6+ years of experience in Analytics. 5+ years’ experience in coding with SAS, SQL, Visual Basic, Business Objects, or other Business Intelligence query tools Work Timings 2Pm to 11Pm Ist For Internal Applicants Understand the criteria or mandatory skills required for the role, before applying. Inform your Manager or HRM before applying for any role on Workday. Ensure that your Professional Profile is updated (fields such as Education, Prior experience, Other skills) and it is mandatory to upload your updated resume (Word or PDF format) Must not be any corrective action plan (First Formal/Final Formal LPP) L9+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible. L9+ Employees can apply. Grade/Level: 11 Job Family Group Information Technology

JOB_POSTING-3-73616-1 Job Description Role Title: AVP, Remediation Scrum Master (L11) Company Overview Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more. We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies. We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being. We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles. Organizational Overview The Remediation COE works on remediation projects for all functions across SYF. The group is responsible for identifying impacted customers and arriving at the financial and non-financial impacts for those customers. The group follows robust processes and controls that ensure accuracy of the remediation projects. Role Summary/Purpose The AVP, Remediation Scrum Master will play a crucial role in championing Synchrony’s adoption of the Remediation Policy. This individual will lead daily scrum meetings with Functional Remediation Coordinators (FRCs) and Senior Functional Remediation Coordinators (SFRCs), leveraging Agile coaching methodologies and expertise in Agile status reporting to facilitate organizational transformation. The Scrum Master will guide and challenge FRCs and SFRCs to effectively manage remediation projects, ensuring tasks and activities are executed efficiently and transparently. This role differs from a typical technology-focused Scrum Master, Kanban, Release Train, or Product Management position. Instead, it is oriented towards driving the completion of key activities and milestones, with an emphasis on applying Agile best practices to increase the quality and pace of work, as well as the performance of individual POD participants. Key Responsibilities Assigned and responsible for multiple functional PODs (Daily Sync)of resources working on a specific portfolio of customer remediation projects (Example: Servicing/Collections/Credit) to ensure execution rigor & timely completion of assign Remediations and Proactively identify and work to eliminate impediments. Always be incorporating a proactive and accountable mindset to drive increased quality and velocity. Leverage Agile framework in a Daily Sync format and have a standard set time, daily, morning EST, for 30-90 minutes that ensures all stakeholders (Analytics, 2nd LoD, Process Owners) are effectively collaborating on Remediation strategies & milestones. Facilitate POD/Scrum behavioural management and champions/coaches team operating mechanics/behaviour related to Agile practices and Remediation Policy requirements. Ability to help FRCs with their work by asking questions to help break down obstacles. Uses critical thinking skills and effective challenge to help direct the FRCs. Provides early warning of at-risk Remediations, ensures plans are developed to address at-risk items and get back on track, and drives contingency planning for escalated Remediations Drive POD-level delivery transparency through coaching, milestone tracking, delivery board reporting, and escalation management supporting project/program/POD health. Support portfolio insights and intelligence through analyzing remediation metrics, KPIs, WIP metrics to inform senior stakeholders and portfolio management. Demonstrate expert Scrum Master coaching practices to develop and improve the performance of POD participants. Ensures all Statement of Record and reporting are updated. Accountable for data integrity of all information in the workflow statement of record. Ensures PODs and the assigned portfolios meet and support KPIs of the remediation portfolio through exceptional Sprint management. Accountable for improving/maturing the POD model through partnership with team Scum Masters. Required Skills/Knowledge Bachelors degree or 5 years of experience within Financial Services or an Agile environment. 2 years or more experience in leading projects and/or teams and proactively following up with stakeholders by providing clear communication. Scrum Master certification. SAFe Certified and/or PMI-ACP Certified Microsoft Office proficiency: SharePoint, Excel, PowerPoint, Word, Outlook, Teams. High level of commitment, initiative, vision, and enthusiasm. Ability to collaborate effectively using Microsoft Teams, Outlook OneNote, and OneDrive. Demonstrated interpersonal skills that resulted in improved team performance. Excellent and concise communication skills. Desired Skills/Knowledge Bachelors degree in Data Analytics, Business, Project Management, or similar and/or 10 years of project management or business process experience in Financial Services. Expert communication skills. Ability to influence in a matrix organization. Five years SAFeESAFe Scrum Master experience and/or Agile Practitioner experience. Facilitator experience, Professional Learning & Development live training / coaching / facilitation experience. SYF Operations and Process experience. Exhibit a deep problem-solving acumen. Ability to work cross-functionally with our internal and external resources. Data analytics and insight capabilities. Ability to work independently and with others. Excellent organization, prioritization, and time management skills. Working in an Agile environment is a plus, but a strong willingness to learn and adapt to new technologies is equally valued. Eligibility Criteria Bachelors degree or 5 years of experience within Financial Services or an Agile environment. 2 years or more experience in leading projects and/or teams and proactively following up with stakeholders by providing clear communication. Scrum Master certification. SAFe Certified and/or PMI-ACP Certified Work Timings 7:00- 4:00 PM EST For Internal Applicants Understand the criteria or mandatory skills required for the role, before applying. Inform your Manager or HRM before applying for any role on Workday. Ensure that your Professional Profile is updated (fields such as Education, Prior experience, Other skills) and it is mandatory to upload your updated resume (Word or PDF format) Must not be any corrective action plan (First Formal/Final Formal LPP) L9+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible. L9+ Employees can apply. Grade/Level: 11 Job Family Group Information Technology

JOB_POSTING-3-73601-1 Job Description Role Titl e :VP, Consumer Remediation Scrum Master Leader (L12) Company Overview Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more. We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies. We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being. We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles. Organizational Overview The Remediation COE works on remediation projects for all functions across SYF. The group is responsible for identifying impacted customers and arriving at the financial and non-financial impacts for those customers. The group follows robust processes and controls that ensure accuracy of the remediation projects. Role Summary/Purpose The VP, Consumer Remediation Scrum Master Leader will lead the transformation of the Remediation team into an Agile Framework. This leader will orchestrate and manage the daily tactical work of the broader Functional Remediation Coordinators (FRCs) through oversight of Scrum Masters and daily Pods. The role will ensure timely execution of all assigned remediations and escalation of remediations with schedule or quality risk. Key Responsibilities Accountable for portfolio level reporting that provides transparency on the status of individual remediations and aggregated metrics. Develops KPIs and KRIs that demonstrate the health of the Remediation portfolio, working closely with the reporting team to produce ongoing health reporting. . Responsible for quality metrics and identification of trends related to findings in Certification/Validation. Develops response plan to prevent future findings. Monitors the effectiveness of Pods within Tech Ops and provides feedback on the performance of Scrum Masters. Identifies at-risk remediations, ensures effective recovery plan are developed and implemented to address issues. Incorporates Agile principals into the standard operating procedures of the Tech Ops FRC team. Ensures timely assignment of Remediations to Pods and efficient flow of Remediation between sprints. Develops contingency plans for Scrum Masters / FRCs to ensure Remediation velocity continues when resources are unavailable for assignments (i.e. vacations). Drives continuous improvement of both FRCs and Scrum Masters by identifying improvements and cascading into Pods. Builds effective relationships with members of the Remediation community to create champions for the team, ensure Pod performance, and identify advocates that will overcome obstacles. Provide feedback to the Remediation Leader on the performance of the Pods, the strategic roadmap for Agile adoption, and the overall maturity of the Remediation program Qualifications/Requirements Bachelor’s degree or 5 years of experience within Financial Services working in an Agile environment with 10+ years’ work experience in Financial Services and in lieu of degree 12+ years’ work experience in Financial Services Scrum Master certification. 5 years or more experience leading in an Agile environment. Microsoft Office proficiency: SharePoint, Excel, PowerPoint, Word, Outlook, Teams. High level of commitment, initiative, vision, and enthusiasm. Expert relationship builder who expertly collaborates through verbal and written communication utilizing Microsoft Teams, Outlook OneNote, and OneDrive in a global matrixed environment. Demonstrated interpersonal skills that resulted in improved team performance. Demonstrated leadership with global teams. Desired Characteristics SAFEe Scrum Master Certified or SAFe Agilist, PMI-ACP. PMP Certification. Demonstrated experience presenting and consulting with Senior Leadership at the executive level. Financial Services Operations and Process experience. Exhibit a deep problem-solving acumen. Ability to work cross-functionally with our internal and external resources. Data analytics and insight capabilities. Ability to work independently and with others. Excellent organization, prioritization, and time management skills. Demonstrated experience maturing a project management/Agile environment and experience learning and adapting to new technologies is equally valued. Demonstrated ability building highly effective teams during high ambiguity. Eligibility criteria Bachelor’s degree or 5 years of experience within Financial Services working in an Agile environment with 10+ years’ work experience in Financial Services and in lieu of degree 12+ years’ work experience in Financial Services Working Hours : 7:00 AM to 4:00 PM EST For Internal Applicants Understand the criteria or mandatory skills required for the role, before applying Inform your manager and HRM before applying for any role on Workday Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format) Must not be any corrective action plan (First Formal/Final Formal) L10+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible. L10+ Employees can apply Grade/Level: 12 Job Family Group Information Technology

JOB_POSTING-3-73583-1 Job Description Role Title: AVP, H&W Product Owner (L11) Company Overview: Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more. We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies. Synchrony celebrates ~52% women Talent We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being. We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles. Organizational Overview : Synchrony’s Health & Wellness Platform provides comprehensive health care financing and payment solutions, through a network of providers and partners, for those seeking health and wellness care for themselves, their families and their pets. Role Summary/Purpose The AVP, H&W Product Owner will directly contribute to the Health & Wellness strategic initiatives, by managing all aspects of initiative delivery of the Data Strategy agile teams. The ideal candidate will have strong communication skills, experience working in a matrixed environment with business and technical development teams, strong project management and Agile skills, with a proven track record of delivering successful projects. This position will report to the VP, H&W Product Manager. Key Responsibilities Certified SAFe agile methodology Product Owner, integral member of the Agile teams to deliver incremental business value and maintain technical integrity for data pipelines, ETL/ELT workflows, APIs, and analytics platforms. Align product strategy with business objectives and customer needs. Develop and maintain the product roadmap, dependencies, prioritizing features and enhancements based on business value and customer feedback. Ensure the product backlog is well-defined, prioritized, and aligned with the product strategy. Engage with stakeholders to gather requirements, provide updates, and ensure alignment with product goals. Work closely with development teams to define user stories, acceptance criteria, and release plans. Gather and analyze customer feedback to inform product decisions and improvements. Manage Agile teams’ dependencies, risks, and value delivery using Jira, Jira Align and other approved tools. Define releases and program increments with in Jira and communicate with Agile partners and Product Managers. Coordinate and lead program increment planning with scrum master and Agile teams. Deliver business data for analytics and functional teams to enhance client experiences and initiatives that support corporate agility, standardization, cost efficiencies, and profitability. Collaborate with cross-functional teams, including Product Owners, Scrum Masters, developers, solution architects, information architects and QA on feature/story development and enhancements, inclusive of design, testing and release processes. Lead the feature/story development cycle, including build, test, launch and adoption. Coordinate user acceptance testing (UAT) with internal stakeholders. Ensures development stories, acceptance criteria, assumptions, and all related documentation are timely and complete, supporting development, testing, and user acceptance activities. Support and aid in any Legal/Compliance items related to feature development. Exceptional communication and facilitation skills to develop reports and clearly articulate challenges, progress and opportunities to multiple stakeholders (key stakeholders, executives). Develop deep understanding of application/platform and provide input (to other Product Owners) about future product features or enhancements. Responsible for supporting production releases, including off hours and weekends. Ensure business objectives are met by working with technology and business stakeholders throughout feature releases. Perform other duties and/or special projects as assigned Required Skills/Knowledge Bachelor’s Degree with 5+ years’ experience in Financial Services OR in lieu of degree, High School Diploma/GED and 9+ years’ experience in Financial Services. 3+ years demonstrated project management experience leading cross-functional team from initiation through to successful implementation of complex solutions, including system integrations and automation. SAFe PO Certification and fluency in Agile/Scrum/Kanban. Proficiency in Jira, Jira Align and Confluence. Able to build and maintain strong relationships at multiple levels of the organization. Strong communicator that can summarize complex problems and programs into clear and succinct messages. Strategic thinker, innovative problem solver, self-starter and team player High energy, self-driven Excellent written and verbal communication skills: business writing, developing pitches tailored to the audience, delivering presentations and leading meetings. Collaborative skill set with demonstrated ability to influence outcomes in a cross-functional, matrixed organization. Must be able to travel up to 10% of the time, as required. Must be available to work across multiple U.S. time zones, including standard U.S. business hours and weekends, as needed. Desired Skills/Knowledge Knowledge and experience with data analytics. Familiarity with Synchrony processes, systems and organization. Creative and efficient in proposing solutions to complex, time-critical problems; proven ability to make decisions based on quantitative analysis and creative thinking. Strong presentation skills and ability to communicate results to various levels of the organization. Self-motivated, strong communicator (written/verbal) who thrives in a highly matrixed and virtual/hybrid environment. Eligibility Criteria Bachelor’s Degree with 5+ years’ experience in Financial Services OR in lieu of degree, High School Diploma/GED and 9+ years’ experience in Financial Services. Work Timings 8 AM to 5 PM EST (This includes start/end of daylight savings) For Internal Applicants Understand the criteria or mandatory skills required for the role, before applying Inform your manager and HRM before applying for any role on Workday Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format) Must not be any corrective action plan (Formal/Final Formal) L9+ Employees who have completed 18 months in the organization and 12 months in their current role and level are only eligible. L9+ Employees can apply. Grade/Level: 11 Job Family Group Contact Center Operations

Job Title: Senior Quality Specialist Location: WM India - Mahalaxmi Icon, Survey No 132/2A, Near Sai HP Petrol Pump Pune-Mumbai Bypass Road , Pune, Location Type: Hybrid Website: https://www.wmfts.com/en/ Group: https://www.spiraxgroup.com/ Watson-Marlow Fluid Technology Solutions is part of Spirax Group, a FTSE100 and FTSE4Good multi-national industrial engineering Group with expertise in the control and management of steam, electric thermal solutions, peristaltic pumping and associated fluid technologies. When you join us, you will be integrated into a cooperative and encouraging team, participate in challenging yet critical work, and experience ongoing growth opportunities to help you achieve your full potential. Visit our website to learn more. Job Summary: We are seeking a talented and motivated Senior Quality Specialist to join our dynamic team. Key Responsibilities: Role Summary The Senior Quality Specialist (India) is primarily responsible for the oversight of all quality aspects in India, such as quality systems, customer quality, supply quality and document control, and enhancing the quality assurance processes across the APAC organization. This role ensures that products, services, and operations meet established standards of quality excellence, conformance and compliance. The Senior Quality Specialist (India) will be the quality point of contact, to foster a quality culture, drive continuous improvement initiatives, and collaborate cross-functionally to uphold quality benchmarks in the India sales operations office. Additional responsibilities: The Senior Quality Specialist (India) would be expected to support quality colleagues in the APAC Quality Operations team across the APAC region in quality aspects and responsibilities, where required, and collaborate closely with global quality colleagues in at Watson-Marlow supply sites in USA and Europe. What You’ll Be Doing Key Responsibilities Point of Contact for all quality matters, enquiries, and support to both internal and external customers Develop, implement and align quality strategies to ensure processes and procedures meet quality excellence standards Lead and mentor colleagues at sales operations offices, fostering a culture of excellence and accountability Oversee the management of ISO 9001:2015 and quality system (CAPA, Change Management, Investigation, etc.) Manage, own and investigate product complaints Business Process Owner for Document Control Analyse and track quality metrics such as Complaint KPI Conduct/Host audits (internal and external) and inspections to ensure compliance with regulatory, quality and internal standards Manage and negotiate quality agreements with end customers, group legal and global quality Support quality documentation requests from customers Ensure documentation and traceability of quality processes and corrective actions Facilitate quality management reviews and relevant quality meetings Manage supplier quality and conduct vendor assessments when necessary Collaborate with cross-functional teams (e.g., global supply, sales, global quality, support teams) to resolve quality issues Stay updated on industry trends, standards, and regulatory changes (where required) Drive continuous improvement initiatives using Lean, Six Sigma, or other methodologies Who You’ll Be Working With Functional teams in the local sales office, such as Sales Support, Production Quality colleagues within the Quality APAC organization, global supply sites, global quality Regional and global leaders in sales, operations, production, commercial excellence Skills/Experience: Required Skills & Qualifications Bachelor’s degree in Biological Sciences, Quality Engineering, or related fields 5+ years of experience in quality assurance, quality compliance, supplier quality or quality operations Strong knowledge of QA methodologies, tools, and standards (e.g., ISO 9001:2015, ISO 13485, cGMP/GxP relevant) Auditor certification in quality standards preferred Strong knowledge in investigation and RCA methodology, and technical writing skills Proficiency in quality management systems softwares (e.g., Trackwise) Excellent analytical, problem-solving, and decision-making skills Strong communication and interpersonal skills Able to work in fast-paced, dynamic environments Detail-oriented with a strategic mindset Independent, Proactive and Task-driven Leadership Experience Preferred Preferred Attributes Passion for quality and continuous improvement Ability to interact and communicate with cross-functional teams, regional and global leaders and influence without authority Competency in additional languages is a bonus, such as Mandarin, Japanese. At Watson-Marlow, we believe in taking care of our colleagues. We offer a generous benefits package, including: A competitive salary Flexible working arrangements Three days’ paid volunteering leave Additional support and benefits through our Everyone is Included Group Inclusion Plan Everyone is Included at Spirax Group We are passionate about creating inclusive and equitable working cultures where everyone can be themselves and achieve their full potential. For us, that means supportive teams and strong relationships where everyone’s contribution is valued - across social and cultural backgrounds, ethnicities, ages, genders, gender identities, abilities, neurodiversity, sexual orientation, religious beliefs, and everything else that makes us human and unique. We want everyone to be able to make their difference here, so we will always consider requests for flexible working. We know that everyone needs some extra help from time to time too, so we have introduced a range of additional benefits through our Group Inclusion Commitments. These include Gender-neutral parental leave 15 days of extra paid caregiver leave Paid time off and support for anyone experiencing pregnancy loss or domestic abuse Menopause-friendly workplace principles and more Learn more at spiraxgroup.com/inclusion . We are also a Disability Confident Committed Employer. If you would like to apply using this scheme, please select this option in our application form. We are an equal opportunity employer committed to fostering an inclusive and diverse workplace. We encourage candidates from all backgrounds to apply. If you require accommodations during the application process, please let us know. Company Overview At Watson-Marlow Fluid Technology Solutions, part of Spirax Group, we are driven by innovation and are dedicated to creating an inclusive workplace where everyone is empowered to make a difference. As a world leader in manufacturing peristaltic pumps and associated fluid path technologies for the life sciences and process industries, we offer a wide range of products, including tubing, specialised filling systems and products for single-use applications. Our shared Purpose is to create sustainable value for all our stakeholders as we engineer a more efficient, safer and sustainable world. Our technologies play an essential role in critical industrial processes and industrial equipment across industries as diverse as Food & Beverage, Pharmaceutical & Biotechnology, Power Generation, Semiconductors and Healthcare. With customers in 116 countries, we provide the solutions that sit behind the production of many items used in daily life, from baked beans to mobile phones! Our inclusive culture and Values, unites us, guides our decisions and inspires us everywhere that we operate. We support our colleagues to make their difference for each other as well as customers, communities, suppliers, our planet and shareholders by creating a truly equitable working environment where everyone feels included.

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. EY-Consulting – AI Enabled Automation – Senior - Power Apps We are looking to hire people with strong Power Platform skills and who are interested in learning new technologies in the process automation space – RPA, AI/ML, Cognitive, Conversational Chat, Gen AI. At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Requires 3-5 years minimum prior relevant experience. At least 3+ years of hands on experience on Power Platform. Detailed understanding of canvas apps, model driven apps, power pages along with their limitations, application, and key features. Detailed understanding of Power Automate digital flows and power automate desktop. Basic understanding of Power BI and Power virtual agents Basic AI concepts using AI builder and Co-Pilot. Knowledge on Dataverse and it’s concepts around security and automation. Knowledge on environment management, using the CoE toolkit, security groups and controls around tenant. Database knowledge of any 1 RDBMS product (SQL, Oracle, etc.). Interface with Architects and customers to understand business processes and system requirements. Ability to architect and design Power platform solutions independently. Ability to lead a development team and support with technical queries during engagement delivery. Experience in developing solutions using a combination of automation technologies like Power Platform, AI/ML, RPA. Certification – PL 600 – Solution Architect in Power Platform. Mentors’ junior developers on power Platform best practices, standards Hands on experience on Power Platform implementations – Apps, Automations, Dataverse designs, power BI, etc. Deep knowledge and experience in Agile methodologies Experience in working with JSON, XML & RESTful API Experience in Object Oriented programming languages like C#, Java or dotnet full stack. Experience working with at least one external integration i.e. Web service, ESB, etc. Knowledge of RPA, DevOps tooling is desirable Excellent written and verbal communication skills. Ability to write clear, understandable logic for maintainable code, which meets design specifications. What We Look For A Team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment An opportunity to be a part of market-leading, multi-disciplinary team of 1400 + professionals, in the only integrated global transaction business worldwide. Opportunities to work with EY Advisory practices globally with leading businesses across a range of industries What Working At EY Offers At EY, we’re dedicated to helping our clients, from start–ups to Fortune 500 companies — and the work we do with them is as varied as they are. You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer: Support, coaching and feedback from some of the most engaging colleagues around Opportunities to develop new skills and progress your career The freedom and flexibility to handle your role in a way that’s right for you EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

About NetApp NetApp is the intelligent data infrastructure company, turning a world of disruption into opportunity for every customer. No matter the data type, workload or environment, we help our customers identify and realize new business possibilities. And it all starts with our people. If this sounds like something you want to be part of, NetApp is the place for you. You can help bring new ideas to life, approaching each challenge with fresh eyes. Of course, you won't be doing it alone. At NetApp, we're all about asking for help when we need it, collaborating with others, and partnering across the organization - and beyond. Job Summary The Support Account Manager (SAM) Technical Analyst combines strong relationship and technical competencies to deliver the highest level of service to internal and cross functional teams and the end customer, with the aim to realize the maximum value of their NetApp solution and minimize disruption to the customer’s operations. The SAM Technical Analyst will collaborate with the lead SAM on the account by generating and analyzing reports, preparing customer facing review material, cross referencing best practice recommendations, including interoperability matrix (IMT), and performing bug scrubs. Under the guidance of the lead SAM, TAs may be required to review reports and provide guidance and recommendations to end customers. In partnership with the lead SAM and the account team, the Technical Analyst actively drives pre-emptive and preventative recommendations which are tailored to the customer’s business needs and technical environment, built on NetApp’s AutoSupport technology. The SAM Technical Analyst role is critical to NetApp’s continued success to deepen the relationship with the customer, build their trust in our solutions and increase their loyalty. Job Responsibilities The SAM Technical Analysts work with NetApp customers and Account/Sales Teams, by providing expertise in the following areas: Responsible for generating, analyzing, and reporting customer data from various enterprise sources. Provide informed strategic planning, storage support best practices and upgrade advice. Understands the customers' environment and apply NetApp knowledge to improve the overall support experience. Maintain customer install base information in NetApp system of record up to date. As needed, partner with lead SAM to conduct regular operational service reviews and provide customer-tailored best practice recommendations. Through a combination of expertise, analytics, tools and a deep understanding of customers' operating environment, SAM consults and provides deliverables aimed at mitigating risks and ensuring stability of the NetApp Solution. The SAM Technical Analyst influences customers to adopt best-practices by regular tracking of preventative remediation actions derived from recommendations. Identify opportunities to improve and enhance technical analysis and representation of customer recommendations. Manage special projects as assigned by management to meet customer and cross-functional team needs Job Requirements Excellent written and verbal communication skills Work hour requirements are dependent on customer time zone alignment. Strong Microsoft Office skills (Excel,PowerPoint) Proven ability to manage complex, high-pressure situations, staying focused on the right priority, and effectively handle time management. In-depth technical knowledge in Storage and/or Virtualization Technology or the ability to quickly acquire this knowledge. NCDA certification or the ability to obtain a plus. Strong aptitude for learning new technologies and processes, and an understanding of how to apply these in a customer-facing environment. Understand technical risks and supportability parameters. Able to influence and drive actions with customers (influence, negotiate), able to independently prepare and deliver SAM Service Review Meetings under the guidance of the lead SAM. Able to work as a buddy for new hires, coach on standard job tasks. Able to participate and contribute in cross-functional teams and subject matter expert teams. Able to participate/contribute to initiatives and training to develop an area of specialization At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process. Equal Opportunity Employer: NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification. Why NetApp? We are all about helping customers turn challenges into business opportunity. It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better - but also to innovate. We tailor our approach to the customer's unique needs with a combination of fresh thinking and proven approaches. We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time off each year to volunteer with their favourite organizations. We provide comprehensive benefits, including health care, life and accident plans, emotional support resources for you and your family, legal services, and financial savings programs to help you plan for your future. We support professional and personal growth through educational assistance and provide access to various discounts and perks to enhance your overall quality of life. If you want to help us build knowledge and solve big problems, let's talk.

Date Posted: 2025-03-04 Country: India Location: 1009-1010, 10th Floor, Signature Tower, Tonk Road, Jaipur- 302015 Service Supervisor Technical Co-ordinate between Area Executives, employees and customers. Be present at reporting place of examiners to take feedback of previous day and plan daily schedule. Carry out annual equipment survey Plan for repair schedule as a preventive method. Carry out NIS before taking over new construction and modernization job. Estimate other than prescribed work. Conduct toolbox talk with employees. Make employees continuously aware about safe work practices. Fatality Preventive Audits/ Toolbox Demonstration. Prepare quarterly review report. Make “T” orders. Monitor how to reduce call-backs. More so on top ten calls received. Inspect or re-inspect to see progress of work. / Random Check for Quality. Manpower allotment day to day basis on call-backs received. Adherence to EH&S policy and practices. Commercial Meet clients regularly for rapport development. Communicate with examiners on regular basis, take care of their problems and create confidence amongst them. Correspond with clients for renewal of contract and as and when necessary and quotation for PA settlement. Two months prior to the expiry of free service contract date inspect the elevator. Negotiate with clients for price fixation of contracts & T-order. Handle effective conversions when necessary. Lead team to complete given task and facilitate them in case of need. Check the opportunity to potential T-Business. Make efforts for acquisition and recoveries & achieving the target. Follow-up invoices/ payments. Update necessary conversion/ recovery cancellation into system. Review regularly, Net O / Payment. Additional Responsibilities Create Safety awareness and ensure our employees are working safely. Ensure Zero accident / incident Ensure Reporting of incident Actively participate in RQC & Safety meetings and review issues and progress. Ensure that issues identified in the Risk Assessment (JHA) process are mitigated or controlled in accordance with assigned responsibilities and schedules. Conduct EH&S inspection/audit as per assigned quota and ensure completion of corrective actions within targeted completion date. To conduct FPA and complete corrective actions within targeted completion date. Participate in Incident Investigation. If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio. You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company. When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge. We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs. Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here. Become a part of the Otis team and help us #Buildwhatsnext! Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com. Privacy Policy and Terms: Click on this link to read the Policy and Terms

Line of Service Advisory Industry/Sector Not Applicable Specialism SAP Management Level Senior Associate Job Description & Summary At PwC, our people in data and analytics engineering focus on leveraging advanced technologies and techniques to design and develop robust data solutions for clients. They play a crucial role in transforming raw data into actionable insights, enabling informed decision-making and driving business growth. In data engineering at PwC, you will focus on designing and building data infrastructure and systems to enable efficient data processing and analysis. You will be responsible for developing and implementing data pipelines, data integration, and data transformation solutions. Why PWC At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us . At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. " Role and responsibilities: · Create Service Offerings · Create Customer Presentation (Pitch Deck based on Service Offerings) · Help in winning the new deals and to manage the same · Help in taking the offerings to market along with the Sales team · Help in account mining /farming to grow the customer accounts · Ensure the services are delivered as per contractual agreement with the Customer *Required Skills and Qualifications: · Architecting and overall end-to-end design, deployment, and delivery of Azure Data Platforms, across Data Lakes, Data Warehouses, Data Lake houses, pipelines, Databricks, BI and Data · Analytics solutions · Remaining up to date in new and emerging technologies · Working with clients to develop data technology strategy and roadmaps, and plan delivery · Oversight and support of delivery team outputs · Data modelling, design, and build · Infrastructure as Code delivery · Enforcing technical architecture and documentation standards, policies, and procedures · Analysing, implementing, and resolving issues with existing Azure Data Platforms · Working with business experts and customers to understand business needs, and translate business requirements into reporting and data analytics functionality · Assisting in scoping, estimation, and task planning for assigned projects · Following the project work plans to meet functionality requirements, project objectives and timelines · Providing accurate and complete technical architectural documents · Addressing customer queries and issues in a timely manner · Providing mentoring and hands on guidance to other team members · Experience in designing and implementing Azure Data solutions using services such as: o Azure Synapse Analytics o Azure Databricks o Azure Data Lake Storage Gen2 o Azure SQL Database o Azure Data Factory o Azure DevOps o Azure Stream Analytics o Azure Blob storage o Azure Cosmos DB o ARM templates · Familiar with Microsoft Power BI · Familiar with Azure Purview · An understanding of Master Data Management and Data Governance frameworks · Familiar with Infrastructure as Code approaches and implementations · Familiar with development approaches such as CI/CD · Familiar with Azure DevOps · Strong communication and collaboration skills · Strong analytical thinking and problem-solving skills · Ability to work as a team member and leader in a diverse technical environment · Be customer-service oriented · Be able to work in a fast-paced, changing environment. · Proficient in spoken and written English · Willing to travel abroad when required · Graduate-level education in Computer Science or a relevant field, or a widely recognised professional qualification at a comparable level · Formal training and/or certification on related technologies is highly valued · Minimum of three years working in a similar role · Knowledge of Common Data Models/Industry Data Models/Synapse Analytics Database templates will be considered an asset · Experience in OLAP technology and the Microsoft on-premises BI Stack (SSIS/SSRS/SSAS) will be useful but is not compulsory · The role is highly technical and requires a robust understanding and hands-on expertise of Microsoft · Azure cloud technologies, data architecture and modelling concepts. · The role also demands strong analytical, problem solving, and planning skills. · The role requires strong communication and collaboration skills and the motivation to achieve results in a dynamic business environment. · Required Technical Skill set: SQL, Azure Data Factory+ Azure Data Lake + Azure SQL+ Azure Synapse+ *Years of Experience: 6-10 *Mandatory Skills: Data factory, Databricks, SQL DB, Python, ADLS, PySpark *Preferred Skills: PBI, Power APP stack, Data Modelling , AWS lambda, Glue, GMR, Airflow, Kinesis, Redshift Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required: Bachelor of Engineering Degrees/Field of Study preferred: Certifications (if blank, certifications not specified) Required Skills Microsoft Azure DevOps, Terraform (Software) Optional Skills Logistics Analytics Desired Languages (If blank, desired languages not specified) Travel Requirements Not Specified Available for Work Visa Sponsorship? No Government Clearance Required? No Job Posting End Date

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. Job Description Join us in revolutionizing customer experiences with our client, a global leader in cloud contact center software. Our client brings the power of cloud innovation to enterprises worldwide, enabling businesses to deliver seamless, personalized, and delightful customer interactions. About the Project: This initiative is part of a next-generation digital engagement platform aimed at transforming how businesses connect with customers across multiple channels. The primary focus is the integration of Aqua, an advanced outbound communication solution, into our digital ecosystem. Aqua is widely used by healthcare providers, enterprises, and customer-centric organizations to deliver appointment reminders, test results, marketing campaigns, and personalized notifications—while tracking user engagement in real time. The project is structured into three key phases: SMS channel integration, Email channel integration and WhatsApp channel integration. The project is built using modern, cloud-native technologies with a strong focus on scalability, reliability, and real-time communication. The solution is built on a modern Google Cloud Platform (GCP) stack, with Java Spring Boot powering the backend and React + jQuery + JavaScript on the frontend, integrated with our in-house design system. The architecture leverages GCP services such as Datastore, BigQuery, GCS Buckets, and Pub/Sub, following an asynchronous REST-based design for high scalability and performance. Responsibilities : Design, develop, and maintain Java Spring-based microservices deployed on Google Cloud Platform (GCP). Build and maintain RESTful APIs with a strong focus on scalability, reliability, and security. Develop integration layers for various communication channels including SMS, Email, and WhatsApp via third-party APIs. Optimize data processing and storage by leveraging GCP Datastore, BigQuery, and Cloud Storage (GCS buckets). Write efficient, reusable, and testable code adhering to best coding standards and design patterns (e.g., SOLID principles). Participate in code reviews, automated testing, and continuous integration pipelines to ensure high code quality and robustness. Participate in sprint planning, backlog refinement, and cross-team collaboration with the Australia-based digital team. Qualifications 4+ experience with Java and Spring Framework for building scalable backend services. Proven expertise working with Google Cloud Platform (GCP) services, including Datastore, BigQuery, Cloud Storage (GCS), and Pub/Sub. Solid understanding of RESTful API design and asynchronous/event-driven architecture. Familiarity with cloud-native application development, deployment, and debugging in distributed environments. Experience with NoSQL and cloud databases is preferred over traditional RDBMS for this role. Comfortable working in an Agile/Scrum team environment and collaborating across time zones with international teams. Flexibility in working hours to provide overlap with teams in different time zones (e.g., Australia). Excellent problem-solving abilities with a proactive attitude towards overcoming technical challenges. We offer: Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. Work From Anywhere Culture: make the most of the flexibility that comes with remote work. Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

JOB_POSTING-3-73616 Job Description Role Title: AVP, Remediation Scrum Master (L11) Company Overview Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more. We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies. We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being. We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles. Organizational Overview The Remediation COE works on remediation projects for all functions across SYF. The group is responsible for identifying impacted customers and arriving at the financial and non-financial impacts for those customers. The group follows robust processes and controls that ensure accuracy of the remediation projects. Role Summary/Purpose The AVP, Remediation Scrum Master will play a crucial role in championing Synchrony’s adoption of the Remediation Policy. This individual will lead daily scrum meetings with Functional Remediation Coordinators (FRCs) and Senior Functional Remediation Coordinators (SFRCs), leveraging Agile coaching methodologies and expertise in Agile status reporting to facilitate organizational transformation. The Scrum Master will guide and challenge FRCs and SFRCs to effectively manage remediation projects, ensuring tasks and activities are executed efficiently and transparently. This role differs from a typical technology-focused Scrum Master, Kanban, Release Train, or Product Management position. Instead, it is oriented towards driving the completion of key activities and milestones, with an emphasis on applying Agile best practices to increase the quality and pace of work, as well as the performance of individual POD participants. Key Responsibilities Assigned and responsible for multiple functional PODs (Daily Sync)of resources working on a specific portfolio of customer remediation projects (Example: Servicing/Collections/Credit) to ensure execution rigor & timely completion of assign Remediations and Proactively identify and work to eliminate impediments. Always be incorporating a proactive and accountable mindset to drive increased quality and velocity. Leverage Agile framework in a Daily Sync format and have a standard set time, daily, morning EST, for 30-90 minutes that ensures all stakeholders (Analytics, 2nd LoD, Process Owners) are effectively collaborating on Remediation strategies & milestones. Facilitate POD/Scrum behavioural management and champions/coaches team operating mechanics/behaviour related to Agile practices and Remediation Policy requirements. Ability to help FRCs with their work by asking questions to help break down obstacles. Uses critical thinking skills and effective challenge to help direct the FRCs. Provides early warning of at-risk Remediations, ensures plans are developed to address at-risk items and get back on track, and drives contingency planning for escalated Remediations Drive POD-level delivery transparency through coaching, milestone tracking, delivery board reporting, and escalation management supporting project/program/POD health. Support portfolio insights and intelligence through analyzing remediation metrics, KPIs, WIP metrics to inform senior stakeholders and portfolio management. Demonstrate expert Scrum Master coaching practices to develop and improve the performance of POD participants. Ensures all Statement of Record and reporting are updated. Accountable for data integrity of all information in the workflow statement of record. Ensures PODs and the assigned portfolios meet and support KPIs of the remediation portfolio through exceptional Sprint management. Accountable for improving/maturing the POD model through partnership with team Scum Masters. Required Skills/Knowledge Bachelors degree or 5 years of experience within Financial Services or an Agile environment. 2 years or more experience in leading projects and/or teams and proactively following up with stakeholders by providing clear communication. Scrum Master certification. SAFe Certified and/or PMI-ACP Certified Microsoft Office proficiency: SharePoint, Excel, PowerPoint, Word, Outlook, Teams. High level of commitment, initiative, vision, and enthusiasm. Ability to collaborate effectively using Microsoft Teams, Outlook OneNote, and OneDrive. Demonstrated interpersonal skills that resulted in improved team performance. Excellent and concise communication skills. Desired Skills/Knowledge Bachelors degree in Data Analytics, Business, Project Management, or similar and/or 10 years of project management or business process experience in Financial Services. Expert communication skills. Ability to influence in a matrix organization. Five years SAFeESAFe Scrum Master experience and/or Agile Practitioner experience. Facilitator experience, Professional Learning & Development live training / coaching / facilitation experience. SYF Operations and Process experience. Exhibit a deep problem-solving acumen. Ability to work cross-functionally with our internal and external resources. Data analytics and insight capabilities. Ability to work independently and with others. Excellent organization, prioritization, and time management skills. Working in an Agile environment is a plus, but a strong willingness to learn and adapt to new technologies is equally valued. Eligibility Criteria Bachelors degree or 5 years of experience within Financial Services or an Agile environment. 2 years or more experience in leading projects and/or teams and proactively following up with stakeholders by providing clear communication. Scrum Master certification. SAFe Certified and/or PMI-ACP Certified Work Timings 7:00- 4:00 PM EST For Internal Applicants Understand the criteria or mandatory skills required for the role, before applying. Inform your Manager or HRM before applying for any role on Workday. Ensure that your Professional Profile is updated (fields such as Education, Prior experience, Other skills) and it is mandatory to upload your updated resume (Word or PDF format) Must not be any corrective action plan (First Formal/Final Formal LPP) L9+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible. L9+ Employees can apply. Grade/Level: 11 Job Family Group Information Technology