4 Centre Operations Jobs

About Us We're India's leading workspace provider, offering a vibrant network of managed offices, co-working spaces, and traditional setups across 44 locations in 18 cities (and growing!). That's over 2.5 million square feet dedicated to making your work life easier, more productive, and, well, way cooler. Think office space with Incuspaze! We seamlessly blend cutting-edge technology with real estate to create spaces that inspire and empower businesses of all sizes - enterprises, MSMEs, hungry startups, you name it! By 2026, we aim to reach 7 million square feet! That's a lot of happy workplaces, and we can't wait to be a part of yours. About the Role: We are seeking a seasoned AVP/VP Operations to take ownership of end-to-end operations across 15–20 centres. The role requires strong leadership in managing housekeeping, client servicing, Centre upkeep, and financial performance. This individual will be responsible for ensuring operational excellence, cost efficiency, and superior customer experience. Prior experience in the co-working or hospitality (hotel) industry is essential. Key Responsibilities: Centre Operations Oversight Lead and supervise day-to-day operations across all assigned centres ensuring service standards, compliance, and operational efficiency. Implement standardized operating procedures (SOPs) across all locations. P&L and Financial Control Full accountability for Centre-wise and consolidated P&L performance. Manage operating budgets, forecast expenditures, and implement cost control measures. Client Relationship Management Ensure SLA compliance, tenant satisfaction, and seamless service delivery. Act as an escalation point for key client issues and provide timely resolution. Build and nurture long-term relationships with corporate clients and stakeholders. Housekeeping & Facilities Management Oversee all aspects of facility maintenance, housekeeping quality, and hygiene standards. Conduct regular audits and inspections to ensure consistent upkeep across centres. Team Leadership Lead a team of Centre Heads, Operations Managers, and Facility Supervisors. Drive performance, training, and professional development across all operational staff. Strategic Expansion Support Support new site launches and transitions by coordinating operational readiness. Align Centre-level operations with the broader strategic goals of the company. Candidate Profile: Experience: 10+ years in multi-location operations, with at least 5 years in a leadership capacity. Industry: Must have prior experience in co-working spaces or the hospitality sector. Demonstrated success in budgeting, P&L management , and operational audits. Strong leadership, communication, and stakeholder management skills. Tech-savvy, with the ability to implement operational tools and dashboards. Willingness to travel frequently across multiple properties.

About Virohan: Virohan Pvt. Ltd. is a Healthcare focused Ed-Tech company training youth for careers in the healthcare sector. We aim to create Indias largest Industry demand-led edtech platform for healthcare professionals. We are funded by Blume Ventures, Rebright Partners (Japan), Elea Foundation for Ethics in Globalization (Switzerland), Artha Impact (Switzerland), Yunus Social Business (an impact fund founded by Nobel Laureate Prof. Mohammad Yunus based out of Germany), AngelList, Keiretsu Forum amongst others. We are proud to share that Virohan has been recognized as one of the Forbes (Asia) 100 Companies to Watch for in 2024.Virohan is operating at the cusp of Edtech and Healthcare. Both these industries have entered a new phase of growth because of the pandemic and will grow rapidly over the next 10 years. The time to enter this space and make your mark is now! We are looking for entrepreneurs to join us and help us build the next edtech unicorn! Role & responsibilities Executing all kinds of academic operations smoothly for all batches across the campus Overall ownership of all student events like academic calendar, exams, cultural activities, etc. Coordinate with different stakeholders such as the Corporate team, Campus Head, facilitators and students Undergo trainings and disseminate them downstream to other facilitators Monitor the activities and performance of all other trainers and facilitators Grievance redressal of students at the campus Preferred candidate profile Know how to lead a team (and not just manage it) Are able to communicate effectively and smartly (within the team, with the students and the corporate team) Have good planning and problem-solving skills Know how to coach, counsel and mentor people (of all age groups) Are professional and process-oriented Are tech-friendly Have a strong customer (student) focus

General Purpose of the Job : This positions main Role & Responsibility is to supervise proper functioning of clinics w.r.t. Medical Departments, Front Office and OPD Chambers and report to Center Manager. Prima facie focus of the Floor Manager is smooth functioning of all the departments and front offices of the center, patient waiting areas and OPD clinics. It will also include interaction with the patients and doctors till their exit from the Centre. Job Duties & Responsibilities: Main job responsibilities of the Floor Managers are as follows (but not limited to): Checking availability of adequate Inventory in the Department, Queue Mgmt system, cash change, hardware and software working. Check attendance and grooming of employees of all the departments including housekeeping and security to ensure readiness of the clinic to render service to the patients. Follow up with Center Manager/ Assistant Manager for Backup of Technicians/Phlebotomists/Doctors and other Departmental Staff in case of Absenteeism. Call up head office through the PRI and inform about the readiness or gaps if any. Checking cleanliness of Various Departments, Reception, Waiting area, Pantry, Stairs and Toilets Inform the respective departments of the procedure/investigation/health checkup booked and their respective involvements Confirm the schedule with the doctors over phone- both chamber and reporting. Pass on the information to the CRM, the reception and to the patients in case of any change in the Pre-settled schedule is there. The FLOOR MANAGER has to ensure that the reception follows the SOP at every step. **VERY IMPORTANT** Floor Manager should ALWAYS be available in the patient-waiting area, helping patients/ visitors with their various queries and complaints Assisting in billing procedures during rush hours. Also, co-ordinate with the IT department in case of any rectification of patient details or other IT issues Coordinate with all the testing departments and Phlebotomy to maintain the shortest TAT for the patients. Keeping watchful eyes on the patients in the waiting lounge and speak to them frequently The Floor Manager should work towards handling the patients with a HUMAN TOUCH and make them well acquainted with their respective investigations Take special care of corporate clients and see to the smooth functioning of health package patients, their breakfast etc. Handling Departmental Grievances for Patient- in case of Technician shortage, Machine Breakdowns at Front Office or at other departments- need to report to the Center Manager/ Assistant Manager with immediate effect Get patient feedback forms filled by the patients. Keeping good liaison and coordinating with Reporting Doctor/Referring Doctor and Marketing personnel whenever required The volume of patients for the day to be communicated to the doctor well in advance so that he can schedule himself/herself accordingly Follow up on any URGENT reports- which are to be released on daily basis and also to convey the same to the referred doctors when required. Chase up and mail the status within 4 pm to 5 pm daily Checking and chasing up posting for daily discounts/ refund approvals from HO for the smooth functioning of the organization ALL OPD prescriptions to be checked and tapped in order to increase business- convincing patients for the prescribed tests as well as other health packages In case of any emergency, refer to the contact person (Center Manager/ Assistant Manager)and the emergency team immediately. To ensure all the billing counters, helpdesk and all the other departments are properly manned during Office hours, To co-ordinate with the IT department in case of any rectification of patient details or any other IT related issues. Tasks like Attending patients/patient relatives queries, Ordering stock, Stock taking and inventory, Supervise Cleaning up of Center and display area, convening team meetings, Recruiting and training new team members, Supervising staff, Performing ad hoc tasks, Delegating workload, Assisting Center Manager in other miscellaneous Center operations Experience / Knowledge - 3-5 years of experience in Clinic Management / retail outlet management. Knowledge of the health care industry Knowledge of the complete running of a diagnostic center business (process, discharge), products offered by the Company and medical technology. Computer savvy-Knowledge of MIS and basic computer skills

As a centre Manager, the employee shall be the responsible person for centre's overall growth, increasing admissions, day to day activities, co-ordination with parents, teachers and management. Responsibilities: Centre Growth & Development: Develop and execute strategic plans to increase student enrollment and revenue. Oversee marketing and outreach initiatives to attract new students and build community partnerships. Analyze market trends and identify opportunities for centre expansion. Operational Excellence: Manage all aspects of daily centre operations, ensuring a smooth and efficient learning environment. Supervise and mentor centre staff, including teachers, administrative personnel, and support staff. Maintain a safe, clean, and welcoming learning environment for students. Manage centre resources effectively, including inventory, budget, and scheduling. Student & Parent Engagement: Build and maintain strong relationships with parents and students through open communication and regular interactions. Address parent concerns promptly and effectively, ensuring high levels of customer satisfaction. Conduct regular parent-teacher meetings and organize school events. Team Leadership & Collaboration: Motivate and inspire the centre team to achieve high performance and exceed expectations. Foster a positive and collaborative team environment. Coordinate with the central management team on strategic initiatives and operational matters. Quality Assurance: Ensure the highest quality of education and student learning outcomes. Monitor and evaluate teaching effectiveness and student progress. Implement and maintain quality control measures to ensure compliance with all relevant standards.