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Bajaj Finance
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Centre Manager - Microfinance

Centre Manager - Microfinance

Bajaj Finance

1 - 2 years

3 - 7 Lacs

sitapur india

Posted:19 hours ago| Platform:

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Skills Required

sales objection & grievance handling customer identification & acquisition tech orientation collection people development target delivery

Work Mode

Work from Office

Job Type

Full Time

Job Description

Centre Manager - Microfinance
Job Purpose
Responsible for conducting sales and collections for Microfinance JLG customers, as per company policies. Ensure qualitative microfinance sourcing by conducting village surveys, CGT, house verification, and income assessment. Ensure collections and recoveries are completed as per the Group/Centre meeting schedule. Maintain healthy customer relationships at the assigned location. Duties and Responsibilities

Conduct village surveys and prospect in selected villages, explaining BFL MFI JLG product offerings to all attendees of prospecting briefings.

Source new customers in allocated locations, form JLG groups, and promote financial literacy among potential borrowers.

Collect all information needed for sourcing, enter/upload data and/or validate documents on LOS, and follow the entire sourcing process as defined in SOP.

Coordinate with the Branch Manager for required approvals and with the Credit Operations Officer at the branch for disbursements as per process.

Plan Centre Meetings for customers, notify customers in advance, ensure 100% participation, resolve queries, and promote top-ups/cross-sell as defined for the branch. Manage a portfolio of 450–500 customers.

Ensure collections from customers as per scheduled centre meeting days, and 100% deposition of recoveries at defined points as per SOP.

Carry out end-use monitoring of loans as per process.

Maintain healthy and cordial relationships with all potential and existing borrowers, ensuring 100% compliance and good conduct as per the branch operating model.

Create a daily report of planned and executed tasks and submit it to the Branch Manager.

Ensure recovery disposition reconciliation with the Credit and Operations Officer as per schedule.

Ensure critical parameters like lead to login are executed as per the matrix.

Maintain centre meeting discipline, follow SOPs and code of conduct.

Required Qualifications and Experience

Graduation or Undergraduate degree

1-2 years of experience in Microfinance JLG business

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Centre Manager - Microfinance