Centre Support Executive Counselling & Operations George Telegraph Group

2.0 - 6.0 years

0 Lacs

kolkata, west bengal

On-site

As a Student Counsellor at our organization, you will be responsible for providing guidance and support to students and parents in their academic pursuits. Your role will involve greeting and assisting walk-in visitors, understanding their educational requirements, and recommending appropriate courses from our offerings. It will be crucial for you to effectively communicate details about our programs, faculty members, fee structure, and success records to prospective students to facilitate their enrollment. Additionally, you will be handling tele-calling activities to follow up on leads generated through various channels. This includes counseling individuals over the phone, scheduling appointments for in-person sessions, and maintaining accurate call logs and follow-up lists using tools like Excel or a basic CRM system. Your proficiency in English and either Bengali or Hindi will be essential for effectively engaging with our diverse clientele. In the realm of front office and administrative duties, you will be tasked with maintaining student inquiry registers, admission records, and daily attendance logs. You will also play a role in ensuring the cleanliness and organization of the reception area, notice boards, and other administrative tasks. Furthermore, your assistance will be needed in coordinating events, scheduling classes, and facilitating communication between students and faculty members. As part of the center coordination team, you will act as a liaison between parents, students, and the head office for updates on class schedules, test results, and feedback. Your ability to maintain a positive and professional rapport with stakeholders will contribute to the smooth operation of our center. You should be prepared to take on any additional tasks or assignments as delegated by the organization to support its operations effectively. To be eligible for this position, you should hold a Bachelor's Degree and have a minimum of 2 years of experience in a similar domain. Prior exposure to student counseling, career guidance, or job counseling will be advantageous. A proactive attitude, strong convincing skills, and proficiency in using technology tools like Excel for reporting and data management are highly desirable qualities for this role. This is a full-time job that offers benefits such as cell phone reimbursement, commuter assistance, health insurance, internet reimbursement, and provident fund coverage. The work schedule is during day shifts, and the role requires in-person presence at the designated work location.,

Posted 4 days ago

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