82 Center Jobs - Page 3

Designation Centre Director Work Location - BASF Dahej Reporting to Cluster Operations Manager Shift Time - 8am to 5pm Qualifications Degree in Early Childhood Education (preferred)/ Any Masters degree Experience 6-8 years managing similar set up (ideal) Or 6-8 years of retail / customer service / client servicing background Or Young mothers willing to get back to work, with a team handling experience and customer orientation Work Timings Weekdays 9 hours 2 Saturdays half days Competencies & Skill Set Good inter personal skills to handle parents and internal team. High level of customer orientation. Should be able to handle walk ins and convert to admissions Self-driven and attention to detail High sense of ownership and responsibility. Problem solving ability and MUST be a team player Possess working knowledge in Early Childhood Education Must be Tech friendly, needs to know Ms Office with a flair for numbers Main Responsibilities Responsible for entire Centre Operations and managing the team Responsible for conversions and admissions Single point of contact for parents and team Mentor and coach the team Responsible for Profit & Loss of Centre Interested candidates Please connect with HR -mohini Connect No- 8356004507 Email - mohini.m@klay,co.in

Playvox Nice Product Summary: Nice’s Playvox offers a web-based Workforce and Quality management platform. The saas platform readily integrates with CRM systems like Salesforce, Zendesk and CcaaS platforms like Talkdesk, Dialpad allowing brands to monitor agent adherence, occupancy and grade their performance. So, what’s the role all about? We are seeking a Technical Support Engineer with a strong understanding of cloud applications and exceptional troubleshooting skills. The ideal candidate will have experience working with Application Support, Inspect network activity via browsers, and understanding of digital CRM/telephony platforms, along with DB function. You will be responsible for diagnosing and resolving technical issues, contributing to the knowledge base, and ensuring seamless customer experiences across multiple systems. The Technical Support Engineer role is to deliver technical support to end users about how to use and administer the Playvox NICE Quality/Performance Management and WFM software solutions. How will you make an impact? Diagnose and resolve issues related to Playvox Nice cloud applications. Proactively identify and escalate unresolved issues to the appropriate teams to maintain system stability. Provide timely and accurate technical assistance through a ticketing system. Ensure customer satisfaction by maintaining high-quality responses and efficient resolution times. Maintain quality and on-going internal and external communication throughout your analysis. Prioritize daily tasks and manage critical issues and situations. Contribute to the Knowledge Base, document troubleshooting and problem resolution steps Initiate and performing changes on production systems and proactively escalate any issues that cannot be resolved within the established timeframes. Assist customer support (Tier 2 teams) with troubleshooting product issues/questions. Have you got what it takes? Should have 2-4 years of experience in working with Application Production Support, preferably on SaaS hosted applications on AWS, Azure, or Google Cloud. Working knowledge of administrating UNIX, Linux or Windows servers. Should have working knowledge of DB, MongoDB/MSSQL. Familiarity with CRM platforms like Salesforce, Zendesk, Freshworks, Kustomer,. Good to have knowledge of SAML or other identity providers, SSO tools like Okta, One Login, etc. Good to know platform tools such as Postman to replicate, test, and debug API requests. Experience of supporting Web based applications In-depth, hands-on knowledge of and experience with enterprise and desktop applications. At least 1 year of technical experience within the industry and/or proven customer support experience Globally, preferably within contact center applications At least basic knowledge on Wireshark, Microsoft Office Telephony background would be an extra perk to have. Good IT skills in troubleshooting and ownership from begin to end. What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! Enjoy NICE-FLEX! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 7526 Reporting into: Tech Manager Role Type: Individual Contributor

The role requires strong leadership, strategic thinking, and the ability to drive innovation and efficiency within the technology department. It demands extensive experience in leading complex data center infrastructures, focusing on servers, SAN storage, high availability, disaster recovery, and hybrid environments, including data center operations and physical servers (blade and rack). Responsibilities include designing and testing backup strategies, maintaining documentation, ensuring compliance with regulations, and conducting product and vendor evaluations. Collaboration with various IT teams, the security team, and business stakeholders is essential The role includes setting up processes, prioritizing tasks, and defining KPIs for on role and offrole team members must have experience in managing large technical teams, coaching and motivating them. Required to lead IT infrastructure audits, oversee IT projects, and implement ITIL service management solutions. Managing vendor relationships and handling budgets (CAPEX and OPEX) are crucial. The focus is on saving costs and using technology and personnel efficiently. Data Centre Management Person should have extensive experience in leading data center infrastructure for complex organizations, specialize in automation, SAN storage, high availability, and disaster recovery design. Manage hybrid environments that encompass data center operations, cloud technologies like VMWare and Azure, and physical servers, including blade and rack servers. Drive the organization's hybrid cloud strategy by designing and implementing innovative server systems, networks, storage, and security infrastructure. Research and analyze new technologies and services, collaborating with external vendors, partners, and suppliers to identify solutions that add business value. Provide technical and critical data analysis, preparing project plans that align with business objectives. And lead and support data center virtualization, service delivery, automation, and implementation, leveraging in-depth understanding of computer software, hardware, and networks. Oversee the daily operations of data centers and virtual environments, ensuring uninterrupted business continuity. Guide the respective team in resolving issues and monitoring capacity utilization, making resources available to meet demand. As the architect of hybrid cloud infrastructure, continuously seek opportunities for technology platform consolidation, automation, cost savings, and service quality improvement. Role involves deep engagement in interconnecting resources and devices, as well as arranging physical and logical security workflows. Enterprise Databackup Developing Backup Strategies: Designing and implementing backup and recovery procedures to safeguard critical data. Conducting Regular Tests: Performing regular tests to verify that data can be successfully recovered in case of emergencies. Maintaining Documentation: Keeping accurate documentation of backup procedures and configurations. Collaborating with IT Teams: Working closely with IT teams and stakeholders to establish data retention and archival policies. Ensuring Compliance: Ensuring compliance with data privacy regulations and company policies. Optimizing Storage Solutions: Managing backup storage solutions and optimizing storage capacity. Team development Strong in setting process and Prioritization the tasks and activities. Ability to define KPIs and handled large teams to techies Coaches and builds a team, so that it is more effective at achieving the vision Motivates and inspires people within IT infra to engage and work as a team with the common goal Participates in monthly, quarterly, and annually reviews with function head and own team Take the lead in the selection process to identify the right talent for various positions within the team Identifies and creates development opportunities, enhanced domain knowledge, and technical expertise for team members Other mandatory skills Lead IT infrastructure audits, interact with internal teams and auditors, ensure standards are maintained, and resolve auditor queries. Oversee IT infrastructure projects, acting as PMO to track, monitor, execute, and close projects. Utilize ITIL service management background to implement configuration, change, and incident management solutions, along with best practices for capacity, performance, and disaster recovery. Conduct product and vendor evaluations to ensure top-notch technologies and partners. Manage strategic vendor relationships and assist in IT procurement negotiations. Regularly review and audit the performance of system integrators, vendors, partners, and OEMs. Collaborate with the security team to deploy secure IT infrastructure for enterprise and customer projects. Manage CAPEX and OPEX budgets, forecast spending, and efficiently handle software licenses within budget constraints. Control costs and monitor dynamic IT infrastructure, including cloud servers, SAAS services, and DC power. Focus on cost-saving measures and efficient use of technology and personnel Roles and Responsibilities 3

Overview The HRSC Representative II is responsible for providing answers to employees by using excellent, in-depth knowledge of company benefits, HR policies, procedures and programs as well as communicating effectively with team members within the HR Service Center. Responsibilities Serve as a first point-of-contact for current and former employees’ questions on HR policies and/or processes Maintain working knowledge of HR processes to answer customers’ questions Receive inbound calls from employees through HR Service Center phone line as well as emails through shared HR Service Center inbox Provide timely and accurate information to employees by clarifying issues, researching answers, and escalating unresolved problems Alerts Senior HR Service Members when there is confusion or absence of information in the HRIS system to answer particular questions Works closely with the payroll department and subject matter experts in HR to resolve employee problems Follow through to ensure that each case is fully resolved Utilizes the different HR systems such as ADP, Oracle Cloud, Degreed to answer employee questions Documents all emails, calls, and walk-ups in real-time within the HR Service Center’s case management software application Pro-actively identify opportunities for processes, policies and procedures improvements and engage with Senior HR Service Members to drive the appropriate changes Maintain employee records (both manually and electronically), acting as a 'system administrator' for the HR system. This will include ensuring accurate data is entered and maintained in the system, performing data audits and running regular and ad hoc reports in line with business requirements Manage key HR processes, including starter and leaver processes and contractual amendments e.g. remuneration changes and prepare required documentation. Assist HR team members and line managers in preparing offer letters, co-coordinating acceptances, tracking key activities and managing the onboarding process Provide rewards administration support for some company benefits programs. Accurate and timely employee payroll data preparation for the required pay frequency (i.e. weekly, bi-weekly, monthly) Provide internal / external audit support, e.g. collection and preparation of supporting documents Drive consistent content management across the HR Function on the various internal tools (e.g. zConnect, ZEN, sharepoint, etc.) Performs all work in accordance with established HR Service Center standards. Performs related work as assigned Qualifications Requires a HS diploma or GED; Associate’s degree a plus Minimum 2 year of previous experience in an automated customer service environment. Call center and benefits experience preferred Excellent verbal and written communication skills Team player Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections Must possess a professional and friendly attitude and be able to develop a rapport with employees via email, over the phone and in person Ability to independently execute an action plan following documented policies and procedures Able to effectively manage multiple priorities and adapt to change within a fast-paced business environment Ability to assess employee issues and apply the appropriate procedure, policy or define the appropriate escalation points Ability to learn and navigate new software quickly English compulsory and other languages a plus

SUMMARY Part-Time Weekend Job Join Barbeque Nation’s Team in Hyderabad Job Role: Weekend Supporting Staff Company: Barbeque Nation Location: Hyderabad Work Locations: Banjara Hills (Near City Center Mall) Gachibowli (SLN Terminus) Hitech City (Opposite Cyber Towers) Kukatpally (Forum Sujana Mall) Begumpet (Near Lifestyle Building) Shift Timing: 12:00 PM 9:00 PM Work Days: Saturday and Sunday Estimated Monthly Earnings: 5,000 7,000 Work 9 hours and earn extra income every weekend Key Responsibilities: Assist kitchen and service staff Serve starters, beverages, and non-vegetarian items (including chicken) Maintain cleanliness in service and dining areas Ensure smooth dining operations Requirements: No prior experience required (orientation provided) Must be energetic, disciplined, and customer-friendly Comfortable handling non-vegetarian food Age 18+ and available on both days What We Offer: Quick payouts Flexible part-time weekend work Work experience with a reputed restaurant brand Apply Now Make your weekends productive with Barbeque Nation!

Skill : Google Dialog Flow Developer/ Lead Experience : 3 Years - 12 Years Location : PAN India. Job Description: 1. Experience building call center / collaboration / telephony platforms in a Cloud or On-Premises environment 2. Hands on Experience building Bots using Google DF Platform and integrate with Genesys PureCloud or any IVR system 3. Experience using Google DF and REST API for building the Bots 4. Working Experience in Google dialog workflows for interaction and routing 5. Development experience in Java, node.js would be must for Integration 6. Experience in integrating to Core platforms for Self-services in IVR, Bot etc., by developing REST API's using Node JS 7. Knowledge in Contact center technologies (including CRM and WFM) would be an added advantage 8. Experience in DevOps deployment pipes in MS Azure or AWS, would be must for this role 9. Experience in Agile frameworks, story boards, projects would be an added advantage 10. Knowledge on various components of Google CCAI.

Skill : Google Dialog Flow/GDF Developer Experience: 3 Years - 12 Years Location - PAN India Job Summary 1. Experience building call center / collaboration / telephony platforms in a Cloud or On-Premises environment 2. Hands on Experience building Bots using Google DF Platform and integrate with Genesys PureCloud or any IVR system 3. Experience using Google DF and REST API for building the Bots 4. Working Experience in Google dialog workflows for interaction and routing 5. Development experience in Java, node.js would be must for Integration 6. Experience in integrating to Core platforms for Self-services in IVR, Bot etc., by developing REST API's using Node JS 7. Knowledge in Contact center technologies (including CRM and WFM) would be an added advantage 8. Experience in DevOps deployment pipes in MS Azure or AWS, would be must for this role 9. Experience in Agile frameworks, story boards, projects would be an added advantage 10. Knowledge on various components of Google CCAI.

Skill : AWS/ Amazon Connect Developer/ Lead Experience : 3 years - 10 Years Location : PAN India Job Description : 2.Strong experience in contact center development 3.Experience in creating AC flows (Amazon Connect) , Lex chatbots and Lambda functions 4.Java / node.js Architect with knowledge on AWS environment, Design and develop APIs (Rest and SOAP services) 5.Knowledge on AWS Lambda services and familiarity in AWS environment and eco system. 6.Knowledge on Spring, Maven, Hibernate 7.Knowledge on Data base technologies like MySQL or SQL Server or DB2/ RDS 8. Application Development experience in any of Java, C#, Node.js, Python, PHP

Skill : Amazon Connect Developer/ Lead Location :PAN India Job Descroption: 1. Minimum exp 3-9 years, 2.Strong experience in contact center development 3.Experience in creating AC flows (Amazon Connect) , Lex chatbots and Lambda functions 4.Java / node.js Architect with knowledge on AWS environment, Design and develop APIs (Rest and SOAP services) 5.Knowledge on AWS Lambda services and familiarity in AWS environment and eco system. 6.Knowledge on Spring, Maven, Hibernate 7.Knowledge on Data base technologies like MySQL or SQL Server or DB2/ RDS 8. Application Development experience in any of Java, C#, Node.js, Python, PHP

SUMMARY Job Opening: Customer Support Associate (Chat) Company Profile Our client is a multinational telecommunications holding company headquartered in London. It is the largest provider of fixed-line, broadband, and mobile services in the UK, and also provides subscription television and IT services. Job Title Customer Support Associate (Chat) Job Role Handling customer queries, complaints, chat, and email. Work Arrangement Work from office Experience Candidate should have a minimum of 1 year and above experience in an International BPO. Salary Up to 4.2 LPA (hike as per last drawn & experience) Job Location Kolkata, DLF2, Rajarhat Qualification Undergraduate / Graduate / Post Graduate can apply Requirements Requirements: Good communication skills. Experience in handling chat/email in different time zones. Ability to handle chat/email from global clients and provide professional responses. Flexibility to work in shifts. Excellent English - both verbal and written communication skills. Knowledge of customer service principles and practices. Basic technical knowledge. Shift 5 days working rotational 24/7 shift Week Off 2 days rotational week off Requirements: Undergraduates / Graduates / Postgraduates Benefits Both side Cab + Incentives + Shift Allowances + High medical insurance coverage benefits Opportunity to move laterally within the organization, through IJP for various other roles and business units which exist.

1. Handling the entire operations of the centre 2. Taking care of throughout responsibility of training and placements of the students. 3. Handling the entire administration of the centre. 4. Handling the collections of the centre. 5. Making daily reports 6. Taking care of certification of the students. 7. People reporting to the Center Operation Manager are: Admin, Trainers, Reception, Accounts , Security and housekeeping. 8. COM has to ensure: a) Student Attendance , No dropouts b) Certification c)Upselling d)PTMs e)Student engagement activities f) Placement of students Roles and Responsibilities 1. Handling the entire operations of the centre 2. Taking care of throughout responsibility of training and placements of the students. 3. Handling the entire administration of the centre. 4. Handling the collections of the centre. 5. Making daily reports 6. Taking care of certification of the students. 7. People reporting to the Center Operation Manager are: Admin, Trainers, Reception, Accounts , Security and housekeeping. 8. COM has to ensure: a) Student Attendance , No dropouts b) Certification c)Upselling d)PTMs e)Student engagement activities f) Placement of students

1. Handling the entire operations of the centre 2. Taking care of throughout responsibility of training and placements of the students. 3. Handling the entire administration of the centre. 4. Handling the collections of a particular centre. 5. Making daily reports 6. Taking care of certification of the students. 7. People reporting to the Center Operation Manager are: Admin, Trainers, Reception, Accounts , Security and housekeeping. 8. COM has to ensure: a) No dropouts b) Certification c)Upselling d)PTMs e)Student engagement activities f) Placement of students in centre Roles and Responsibilities 1. Handling the entire operations of the centre 2. Taking care of throughout responsibility of training and placements of the students. 3. Handling the entire administration of the centre. 4. Handling the collections of a particular centre. 5. Making daily reports 6. Taking care of certification of the students. 7. People reporting to the Center Operation Manager are: Admin, Trainers, Reception, Accounts , Security and housekeeping. 8. COM has to ensure: a) No dropouts b) Certification c)Upselling d)PTMs e)Student engagement activities f) Placement of students in centre

1. Handling the entire operations of the centre 2. Taking care of throughout responsibility of training and placements of the students. 3. Handling the entire administration of the centre. 4. Handling the collections of a particular centre. 5. Making daily reports 6. Taking care of certification of the students. 7. People reporting to the Center Operation Manager are: Admin, Trainers, Reception, Accounts , Security and housekeeping. 8. COM has to ensure: a) No dropouts b) Certification c)Upselling d)PTMs e)Student engagement activities f) Placement of students in centre This role is for Female Candidates. Roles and Responsibilities 1. Handling the entire operations of the centre 2. Taking care of throughout responsibility of training and placements of the students. 3. Handling the entire administration of the centre. 4. Handling the collections of a particular centre. 5. Making daily reports 6. Taking care of certification of the students. 7. People reporting to the Center Operation Manager are: Admin, Trainers, Reception, Accounts , Security and housekeeping. 8. COM has to ensure: a) No dropouts b) Certification c)Upselling d)PTMs e)Student engagement activities f) Placement of students in centre This role is for Female Candidates.

Job Summary We are seeking a dedicated Senior Process Executive - L&P with 1 to 3 years of experience in Contact Center and Life and Annuities Insurance. The ideal candidate will have strong technical skills in Contact Center operations and be proficient in English. This role requires working from the office during night shifts. Responsibilities Handle customer inquiries and provide accurate information regarding Life and Annuities Insurance products. Resolve customer issues efficiently and ensure high levels of customer satisfaction. Maintain detailed and accurate records of customer interactions and transactions. Collaborate with team members to improve overall customer service experience. Utilize contact center software to manage and track customer interactions. Provide feedback and suggestions to improve contact center processes and procedures. Ensure compliance with company policies and industry regulations. Participate in training sessions to stay updated on product knowledge and customer service techniques. Assist in the development and implementation of new customer service strategies. Monitor and report on key performance indicators to management. Support the team in achieving performance targets and service level agreements. Contribute to a positive work environment by demonstrating professionalism and teamwork. Adapt to changing customer needs and handle multiple tasks simultaneously. Qualifications Possess strong communication skills in English both written and spoken. Demonstrate proficiency in contact center operations and software. Have a solid understanding of Life and Annuities Insurance products. Show ability to work effectively during night shifts. Exhibit excellent problem-solving and decision-making skills. Display strong attention to detail and organizational skills. Have the ability to work independently and as part of a team.

Minimum 5+ years of professional experience with Manhattan Distributed Order Management. Strong background in direct-to-consumer processes, distributed order management, supply chain, and fulfillment operations using Manhattan OMS. Expertise in various Manhattan modules such as Enterprise Order Management (EOM), Distributed Order Management (DOM), Call Center, Order Orchestration, Enterprise Inventory, Available to Commerce (ATC), and Supply Chain Intelligence (SCI). Experience with SCI Reporting (IBM Cognos) for building, scheduling, and modifying reports and dashboards. REST APIs, Java, JSON, data mapping & SQL. Advanced SQL knowledge and experience is preferred. Proven grasp of architecture and integration design. Experience supporting full Agile and Waterfall software development lifecycles, including understanding business processes, assembling user requirements, design, testing, deployment, and training. Experience with payment processing, fraud, tax, warehouse management, fulfillment solutions, and ERP integrations If you are interested in, please share the update profile with below details. Current CTC Expected CTC Notice Period Total Experience Relevant Experience

So, what’s the role all about? As a Product Owner you would oversee one or more products under the portfolio. Working with product leaders you will contribute to shaping the strategy, creating a plan, and driving execution towards launch. The Product Owner is responsible for establishing, maintaining, and planning the backlog for the assigned products, and working with R&D, Architects, DevOps and other dependent teams to deliver the solutions and with marketing, billing, and other teams towards launch. He/she is the product champion within the company for assigned products and will be viewed as the "expert" for accurate and credible information. How will you make an impact? Actively explore and apply user research, analysis, and stakeholder feedback into product requirements to ensure products satisfy customer needs as well as meet the needs of the business Understand overall strategy & vision, identify features to be built and contribute to the roadmap, prioritize features, build consensus, and coordinate product schedules with developers to deliver high-quality experiences for our application teams and our customers and partners Build use cases and user stories and communicate them effectively Maintain a roadmap that helps solving critical problems and delivers value to application users and the customers. Identify methods and metrics for identifying success and failures Coordinate with other Product Owners and Product Managers to ensure cohesiveness Demonstrates good judgment in selecting methods and techniques for driving innovation solutions Facilitate communication throughout the development process by partnering with key departments, especially engineering, services, operations, and corporate IT Works with cross-functional teams towards successful launch of new features Performs other duties, as assigned Acting subject matter expert expected to know and understand new features and feature improvement Day to day management, coordination, and delivery of projects related to assigned products Have you got what it takes? 8+ years of overall industry experience with 6+ years of product management experience with formal product management techniques, and tools involved in planning and delivering new software products and services Demonstrated strong product thinking, product management certifications a plus Prior experience in Contact Center domain a strong plus Demonstrated ability to understand and translate non-technical feature descriptions into structured use cases, requirements, and specifications for technical audiences Excellent oral and written communication skills in English including vocabulary, spelling, composition, and grammar Comprehension and understanding technical information well enough to convey in original written communications to multiple audience Strong listening skills to understand the points being made, and asking questions where appropriate including technical discussions High agency and bias for action; outcome driven Driven detail oriented, clear, logical thinker, bright and energetic Ability to influence cross-functional teams without formal authority Is honest, authentic and maintains a positive mental attitude Works well in fast paced, high-pressure environments with the ability focus on goals and objectives What’s in it for you? Enjoy NICE-FLEX! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID:7177 Reporting into: Director, Product Management CX Role Type: Individual Contributor

As a customer service consultant, you utilise your knowledge of the client’s processes and systems to support the activation of customer services and efficiently remediate issues and problems that may arise during the order lifecycle to minimise impact to customers. About the Role: Apply knowledge of the client’s processes and systems to independently manage a customers order throughout its life cycle, whilst keeping the customer informed of progress through call & message channels. Coordinate with supply chain department to initiate dispatch of devices in a timely manner and ensure activation of these devices prior to delivery at the customers premises. Demonstrate strong verbal communication skills when contacting customers about expected delivery times, changes to delivery schedules and following up on device returns. Ability to flex across multiple areas of the order management process in response to changes in demand and manage multiple queues concurrently to ensure orders are processed in a timely manner. Managing incoming requests from other departments through call and email channels, being able to respond effectively with clear and concise communication. Able to support our onshore staff to manage overflow calls from our customers during peak times and weekends. Utilise documented processes and work instructions to efficiently navigate across multiple Telstra systems whilst processing orders, identifying, and communicating opportunities to enhance processes and procedures where applicable. Successfully complete of all mandatory learning and training to maintain and apply the necessary skills and knowledge required to provide current information and accurate advice to customers in line with legal & regulatory requirements Comply with HSE policies and standards to role model safe and responsible behaviours, minimise risks and demonstrate a commitment to your own safety and the safety of others Skills required : • Strong written and verbal communication skills • Ability to work autonomously – Highly self-disciplined • Some level of previous call centre or customer management experience is highly desirable • Effective and efficient use of all relevant systems to access information and provide relevant solution for the customer • Excellent time management skills with ability to meet respective performance measures • Tech savvy and ability to navigate through multiple systems and applications • Troubleshooting skills in managing and resolving customer issues and queries succinctly • Have the ability to multitask while on the phone with customers • Note capturing and typing skills

The Design team at Addepar shapes the digital experiences of wealth managers, empowering them to grow their businesses and deliver best-in-class services to their clients through intuitive and easy-to-use products. Embracing an agile and high-growth mindset, we foster a client-centered work environment built on constructive feedback and strong collaboration. We are seeking an experienced Lead Product Designer to be a key driver in designing highly-intuitive user experiences for our Trading product. The ideal candidate is passionate about systematic design, scalable, streamlined workflows, and practical problem-solving. You enjoy diving into the details and untangling edge cases, all while understanding client wants and needs. As our first design team member based in India, you will report to our VP of Design, partnering with local teams to develop exceptional client experiences and streamline communication with teams in the U.K. and North America. This role requires a pragmatic approach, understanding when to be strategic and when to execute with agility in the context of building an early-stage product within a mature platform. What You’ll Do Lead the execution of projects from design through to final delivery, working closely within cross-functional agile teams to create elegant, intuitive, and cohesive product experiences for our users. Contribute strategically to product development, ensuring we are building the right solutions for our clients, in alignment with our product roadmap. Actively contribute to the evolution of our platform, ensuring that core trading workflows and user needs are seamlessly integrated and emphasized holistically. Partner closely with product management and engineering, advocating for user-centered design principles and implementation decisions. Manage multiple threads of workstreams simultaneously, addressing short-term design needs, and delivering value to users incrementally while making strides toward the long-term vision. Elevate Addepar’s product experience through exceptional interaction design, intuitive workflows, and effective data visualization, particularly for complex financial data. Apply user research findings and product metrics to inform design decisions, influence product prioritization, strategies, and roadmaps, ensuring data-driven decision-making. Collaborate effectively with engineering teams to ensure design feasibility and high-quality implementation. Contribute to the expansion, evolution, and adoption of the Addepar Product Language design system, ensuring consistency and scalability across our products. Serve as our local design leader in India, building a culture of design thinking and user centricity, and partnering with design leadership peers in the U.K. and North America. Participate and lead local recruiting, hiring, and onboarding efforts as we look to expand our design team in India. Actively seek out and embrace feedback from peers and cross-functional partners. Provide constructive feedback, empower, and mentor other designers to foster growth and design excellence within the team. Who You Are Minimum 10+ years of relevant professional work experience. Experience designing digital experiences for complex financial applications. Passionate about systematic design, scalable information architecture, and streamlined workflows, with proven ability to leverage complex data visualization skills to create practical and effective problem-solving solutions for financial users. Proven track record of success in product design, interaction design, and UX design, with a strong understanding of user-centered design principles. A portfolio showcasing robust UI design, solid user-centered design practices, and strong prototyping skills. Experienced in crafting web products and user interfaces for enterprise users, with a focus on usability and efficiency. Excellent collaboration and communication skills, with the ability to articulate design rationale clearly and persuasively to diverse audiences. Willing to relocate or regularly travel to Pune to collaborate with cross-functional partners on product development projects. A self-starter and proactive teammate who thrives in a fast-paced, agile environment and enjoys working collaboratively. Meticulous with a keen eye for visual consistency and attention to detail. Deep expertise of working with Figma , our primary design tool. Experience in a B2B SaaS environment, particularly within the wealth management sector, is a significant advantage.

. You shall be responsible for achieving weekly/monthly sales target 2. You shall be responsible for delivering impactful sales presentation 3. You shall make productive house calls . 4. You shall be responsible for admission process adherence & documentation, batch formation, giving career seminar at education institutes, schools, colleges etc 5. Ensuring proper handling of all queries of students & parents by effective counselling. 6. You shall make productive BA tie ups 7. You will be required to conduct STP activities regularly for your centres. 8. Ensuring proper follow-ups of walkins 9. Sending properly updated daily sales reports Roles and Responsibilities . You shall be responsible for achieving weekly/monthly sales target 2. You shall be responsible for delivering impactful sales presentation 3. You shall make productive house calls . 4. You shall be responsible for admission process adherence & documentation, batch formation, giving career seminar at education institutes, schools, colleges etc 5. Ensuring proper handling of all queries of students & parents by effective counselling. 6. You shall make productive BA tie ups 7. You will be required to conduct STP activities regularly for your centres. 8. Ensuring proper follow-ups of walkins 9. Sending properly updated daily sales reports

Job Summary We are looking for Team Member-Medical information & Customer Support for ensuring efficient processing of quality complaints and adverse events. You will collaborate with various internal stakeholders, including the quality, PV teams, sales, marketing, and legal teams, to address customer concerns and ensure compliance with standard operating procedures (SOPs) and regulatory guidelines. Your responsibilities will include handling customer complaints, providing accurate medical information, coordinating adverse event reporting, and maintaining effective communication with cross-functional teams. Roles & Responsibilities Customer Services Cell (CSC) Ensuring Efficient Quality Complaint and Adverse Event Processing Collection of Complaint samples, original bill copy from customers through marketing team, sending them to QA and collection of filled CIOMS and sending them to PV teams. Ensuring the free flow of complaints with regard to their Logging and Closing through CSC mail/telephone. Follow-up with the Customers, Marketing, Pharmacovigilance and Quality Assurance teams for better processing of complaints. Monthly Reconciliation of AEs with the (GPVC) Pharmacovigilance Team. Answering Product related Queries of the Customers via Customer Services Mail Box on daily basis Medical Information (Info-Jini) services Addressing scientific Power point presentation requests received from HCPs through the sales team and Medico-Marketing Team Responding to the Scientific Query Requests from the external customers sent through the sales team and Medico-Marketing Team Managing clinical queries related to GGI portfolio products by providing scientific evidence based literature to sales or marketing team Administrative work - to ensure proper compilation and extracting of the data in Info-Jini. Preparation of log-sheets, Monthly report sheets, outsourcing, archiving, maintenance of Journals & library/database. Toll-Free services – Effectively handling calls from various external stakeholders on product queries and reporting quality/PV complaints. Maintain logs of the calls and appropriately report to the internal teams through customer services cell. Cross functional interaction for closure of issues Assist in handling customer queries, complaints, and adverse event reporting. Support interactions with both internal and external stakeholders to facilitate resolution. Assist in providing essential information for medical inquiries from doctors, coordinating with various stakeholders to ensure accurate and timely responses. Audits Assist in maintaining documentation to ensure readiness for internal and external audits. Support the implementation and adherence to corrective and preventive action plans (CAPA) as directed. Qualification Educational qualification: M. Pharm, Pharm D. or Phd will be value addition. Minimum work experience: 3-4 years of experience in customer service-oriented roles, Regulatory Affairs/PV/Medical Information/ Medical Writing. Managerial experience/Training customer services/call centers will be added advantage. Skills & attributes: Technical Skills • Proven experience in customer support or client service representation. Sound scientific knowledge • Customer-oriented mindset with the ability to adapt and respond effectively to internal and external stakeholders. • Proficiency in Microsoft Word, Excel, and PowerPoint. Behavioural skills • Strong written and verbal communication skills. Excellent interpersonal & communication skills to effectively interact with a broad range of audience Ability to interact and handle challenging internal and external stakeholders Driving quality standards by taking everyone along Integrity driven decision making skills Strong multitasking skills with keen attention to detail. Effective time management and organizational skills to manage multiple tasks efficiently. Self-awareness and adaptability Result oriented and performance driven Strong sense of empathy in addressing customer calls Additional Information About the Department Global Generics India Global Generics India business journey began in 1986. In the last three decades, we have grown as a trusted name in the healthcare industry and rank as one of the top 10 Pharma Companies in the Indian Pharma Market (IPM) as per IQVIA MAT (November 2022). Our commitment to Lead Ahead has helped us move ranks from 16th position to 10th position (IPM) in the last four years. We are a fast-growing organisation with double-digit growth and significant market share in domestic markets. Currently, we rank among the top 5 in oncology, anti-allergy and gastrointestinal diseases and the top 10 in a few other therapy areas. Our focus is on leveraging our digital capabilities, collaborations, innovations and inorganic opportunities to become the top 5 companies in the Indian Pharma Market. Benefits Offered At Dr. Reddy’s we actively help to catalyse your career growth and professional development through personalised learning programs. The benefits you will enjoy at Dr. Reddy’s are on par with the best industry standards. They include, among other things and other essential equipment, joining & relocation support, family support (Maternity & Paternity benefits), learning and development opportunities, medical coverage for yourself and your family, life coverage for yourself. Our Work Culture Ask any employee at Dr. Reddy’s why they come to work every day and they’ll say, because Good Health Can’t Wait. This is our credo as well as the guiding principle behind all our actions. We see healthcare solutions not only as scientific formulations, but as a means to help patients lead healthier lives, and we’re always attuned to the new and the next to empower people to stay fit. And to do this, we foster a culture of empathy and dynamism. People are at the core of our journey over the last few decades. They have been supported by an enabling environment that buoys individual ability while fostering teamwork and shared success. We believe that when people with diverse skills are bound together by a common purpose and value system, they can make magic. For more details, please visit our career website at https://careers.drreddys.com/#!/

. You shall be responsible for achieving weekly/monthly sales target 2. You shall be responsible for delivering impactful sales presentation 3. You shall make productive house calls . 4. You shall be responsible for admission process adherence & documentation, batch formation, giving career seminar at education institutes, schools, colleges etc 5. Ensuring proper handling of all queries of students & parents by effective counselling. 6. You shall make productive BA tie ups 7. You will be required to conduct STP activities regularly for your centres. 8. Ensuring proper follow-ups of walkins 9. Sending properly updated daily sales reports Roles and Responsibilities . You shall be responsible for achieving weekly/monthly sales target 2. You shall be responsible for delivering impactful sales presentation 3. You shall make productive house calls . 4. You shall be responsible for admission process adherence & documentation, batch formation, giving career seminar at education institutes, schools, colleges etc 5. Ensuring proper handling of all queries of students & parents by effective counselling. 6. You shall make productive BA tie ups 7. You will be required to conduct STP activities regularly for your centres. 8. Ensuring proper follow-ups of walkins 9. Sending properly updated daily sales reports

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Infrastructure Specialists at Kyndryl are project-based subject matter experts in all things infrastructure – good at providing analysis, documenting and diagraming work for hand-off, offering timely solutions, and generally “figuring it out.” This is a hands-on role where your feel for the interaction between a system and its environment will be invaluable to every one of your clients. There are two halves to this role: First, contributing to current projects where you analyze problems and tech issues, offer solutions, and test, modify, automate, and integrate systems. And second, long-range strategic planning of IT infrastructure and operational execution. This role isn’t specific to any one platform, so you’ll need a good feel for all of them. And because of this, you’ll experience variety and growth at Kyndryl that you won’t find anywhere else. You’ll be involved early to offer solutions, help decide whether something can be done, and identify the technical and timeline risks up front. This means dealing with both client expectations and internal challenges – in other words, there are plenty of opportunities to make a difference, and a lot of people will witness your contributions. In fact, a frequent sign of success for our Infrastructure Specialists is when clients come back to us and ask for the same person by name. That’s the kind of impact you can have! This is a project-based role where you’ll enjoy deep involvement throughout the lifespan of a project, as well as the chance to work closely with Architects, Technicians, and PMs. Whatever your current level of tech savvy or where you want your career to lead, you’ll find the right opportunities and a buddy to support your growth. Boredom? Trust us, that won’t be an issue. Your future at Kyndryl There are lots of opportunities to gain certification and qualifications on the job, and you’ll continuously grow as a Cloud Hyperscaler. Many of our Infrastructure Specialists are on a path toward becoming either an Architect or Distinguished Engineer, and there are opportunities at every skill level to grow in either of these directions. Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Technical and Professional Experience Knowledge & Skills Required: 8 to 10 years of experience in Networking Hands-on experience in Data Center, WAN and LAN/Wi-Fi – Design and build Hands-on experience in any Public Cloud Infrastructure (AWS, Azure, GCP, IBM) Hands-on experience in Network Virtualization Platforms like Cisco ACI and NSX-T Experience in creating LLD for network solutions for Cloud Networking, Data Center Networking. In depth knowledge in Load balancing techniques of F5 Competency in Security including Firewalling, VPN, Micro segmentation, IPS/IDS Hands on experience one of firewall – Palo Alto, Fortigate, Juniper or Checkpoint Comprehensive knowledge on IP routing protocols including BGP, OSPF Experience with Network Automation and Scripting Language like terraform, Ansible and Python Self-motivated and Pro-active in troubleshooting and identifying the issues Network Monitoring skills – Thousand eyes, Solar Winds, Splunk Relevant Degree or Experience Desired Certification Networking Certification – CCIE, CCNP or equivalent Firewall Certification – Palo Alto, Fortigate or Juniper Load Balancer certification – F5 Associate Level Cloud certification – AWS/ Azure/GCP Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.

Position Store Executive Work Location Jamnagar Scope Store Management ISO Audits Scrap management IT and non-IT Material management. Responsibilities Inventory management Store operation Resource management Recordkeeping Communication and collaboration with all stakeholders Movement of material from one site to another site Scrap to be managed as per designated place Shifting of IT equipment Packing/Un-packing of material SAP Management Scrap Management OGP/NROGP to be managed GRN process Requirements Organizational skills Leadership Customer services Inventory management Proficiency in MS Word/Power Point/Excel/Project/Visio Excellent verbal and written communications skills Soft skills – Interpersonal relationship management, Time Management etc Who Can Apply? Graduate in any stream, preferentially in Commerce. Experience of 3 to 5 Years in Data Center, IT warehouse, or Store Management

Role & responsibilities Harness Design Engineer at Unbox Robotics About Unbox Robotics We at Unbox Robotics are revolutionizing warehouses and distribution centers by building the world's most compact, powerful, and flexible mobile robotics systems for the new age of warehousing. Our product is the World's 1st of its kind AI-powered parcel sorting robotic system that gets installed 10X faster, saves 50+% space and improves productivity by more than 3X with 50% fewer robots than that of the competition. Founded in 2019, we are backed by marquee investors and angels. We are looking to add to our team of thinkers, innovators and doers and would love to have you join us at the Pune, India office and build the future of on-demand robotics logistics solutions Roles & Responsibilities: Breakdown a design requirement into parts and iterate through the options Break a product deliverable into phases and execute with speed and quality Documentation: Harness diagrams, Assembly Sequence Create BOM ( ERP software ) , understand the product life cycle of the components , Configuration management , BOM review meeting , Master data for electrical components etc Support production / NPI to secure an effective introduction to series productions. Prepare proposals for optimization and cost out ( Product localization, cost reduction). Responsible for creating robust, reliable and innovative designs. Requirements: Good Hands-On experience with Solid Edge / Solid Works Electrical, or other wiring design software Ability to work in cross-functional teams. Experience in bus bar sizing and wire selection Experience in 2D/3D design for electrical bus bars Creation of 3D harnesses in the vehicle environment. Creation of harness installation drawings Creation of brackets & detailing the same Understanding & ability to clearly read harness drawings, Basic understanding of schematic drawings Experience in Wiring Harness Design and Prototyping Hardware selection as per engineering calculations. Understanding of connector options and selection parameters Ability to read and interpret Component Datasheets and prepare relevant Schematics Must be able to adjust to changing demands, priorities, and objectives. Good Oral and Written communication skill Good to Have: Must be proficient with CAE tools such as Spice, Schematic Capture as well as experienced with Layout tools. Troubleshooting of complex electro-mechanical systems Good Knowledge of Profinet, Ethernet, IO link, Process Industry, SLD, Multi-line drawing, Sensors, Safety products. Should be a good team player Knowledge of Zuken E3/ Vesys/ Capital harness is an advantage Eligible Candidates: Desired Qualification: BE /B. Tech/B.SC /M.sc in Electronics/Electronics & Communication/Industrial Electronics or Diploma in Electronics/Electronics & Communication/Industrial Electronics Work Experience: 1-2 Years of experience We Value: Constant learner to become a Subject Matter Expert Proven record in start-up environment working with innovations Exposure to a high paced working environment Ability to conduct detailed procedures in a time-constrained environment Work Location: Pune Work Mode: In Campus Salary Range: Competitive Salary Preferred candidate profile

Job Description - BMS Operator Qualification BE/B. Tech in Instrumentation/Electronics/Telecommunication/ Computers Key Responsibilities Operations Excellence To manage DC facilities at a location/region and maintain 100% uptime. Risk management and mitigation, corrective and preventative maintenance of critical BMS / FAS / Fire Suppression infrastructure ensuring infrastructure is Up and Running 24x7. Infrastructure related state of art tech / practices that creates competitive differentiators. BMS related Asset and inventory management, security incident management. Create and maintain metrics on all aspects of our operation site and utilizing those metrics to drive positive changes. Establish performance benchmarks, conduct analysis, and identify improvement areas and respond to contingency situations. Assisting in implementing service methodologies including incident management, problem management, change management, capacity management and reporting. Review AMC & SLA Compliance, improving the operational procedures to ensure quality service delivery and customer SLAs. Procurement for Facility Operations related materials and budget management for the assigned locations Handle Internal & External Audits. Optional: Experience on Data Center Operation Management & Resource Management Customer/ Stakeholder Management Maintain transparent, regular and timely flow of communication with management on the state of the Facility Sites and its Operations Build & maintain professional relationship with the Critical Facility Management Partners, DC Construction Team, Technical Program Managers and Security Team Liaising with cross functional teams & business leaders to manage capacity and optimize DC Operations safety, performance, reliability, and efficiency. Handle customers visits/queries Project Feasibility study as per site requirements Managing relationships with internal & external stakeholders / partners to constantly improve all our processes and procedures and focus on improving the processes, quality and service delivery standards Technical Skills Provide expert knowledge, guidance, and leadership in the development of the BMS. Knowledge of utilities such as Generators, Chillers, Cooling Towers, AHU, UPS and PAC, Electrical sub distribution systems, Power Panels, Fire alarm & Suppression systems etc. Relevant qualification in BMS / automated controls (Preferred on Honeywell EBI, XLS 1000 Fire Alarm Panel) Hands On experience on DDC Controllers & BMS graphics and logic. Complete Knowledge of Open Protocols i.e., Modbus 485, Modbus TCP/IP, BACnet-MSTP, BACnet IP, HART, SNMP etc. Identify opportunities for energy-saving initiatives. Diversified hands-on experience in complex building management systems and integrations with the other ELV systems i.e. Rodent repellent, Water Leak Detection, Fire Suppression System Lead and direct internal staff and contractors in the planned, preventative, and reactive maintenance of the ELV systems and software upgrades. Basic knowledge of IP Networks, Windows Operating System, Web Services. Complete fault diagnosis and rectification on the whole range of BMS equipment. (Application Servers, Field DDC Controllers & Sensors). Analysis systems software and hardware issues that may lead to unnecessary failure of services, thereby minimising risk, and inconvenience to building users. Technical developments particularly associated with new technology in building management and in all aspects of the mechanical and electrical disciplines. Escalate issues found during maintenance requiring capital investment, e.g., replacement items following repeat maintenance visits Provide information as requested for risk registers, condition surveys and databases. Well versed with internal auditing processes and monitoring methodology To have a customer service centric attitude, effective and decisive leadership having ability to work with distributed teams across the company and have the mindset to manage things 24X7. Strong leadership and organizational skills Execution focus with the ability to handle multiple partners in a fast-paced environment Excellent communications, decision making, conflict management, coaching skills. Good logical reasoning and reasonable analytical skill Willingness to travel 25/30% time