2.0 - 7.0 years

4 - 8 Lacs

Patna, Bihar, India

On-site

Key Deliverables: Ensure resolution of customer SRs within SLA timelines with full compliance to norms. Improve SLA performance for Solitaire and Titanium customers by reducing open SRs >3 hrs. Implement quality of repair measures and proactive performance monitoring. Reduce GFR (Getting First-time Right), repeat, and reopened service requests across all products. Drive reduction in field service requests. Coordinate with Operations, Planning, and NOC teams for swift error and degradation closure. Monitor and control OPEX and budget efficiently. Develop dashboards and MIS reporting for performance trends and improvement areas. Role Responsibilities: Lead and guide service assurance for Wireless & Wireline (NLD & Access) B2B customer links. Drive continuous improvement initiatives to enhance efficiency and cost optimization. Build and maintain a motivated, skilled service team; promote knowledge sharing. Manage cross-functional teams in a dotted-line matrix environment. Maintain high customer satisfaction through strong governance and stakeholder communication. Ensure adherence to process-driven approach to meet customer delight. Leverage technical knowledge on ECI, NPT, CEN, iWAN devices (Radwin, Cambium) and FTTH. Collaborate with business units to align customer service operations with business goals.

Posted 1 day ago

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Lead - Copper & Fiber FTTH airtel

5.0 - 9.0 years

0 Lacs

haryana

On-site

You will be responsible for the execution of FTTH and Network Resilience projects across PAN India. Your role will involve ensuring the availability of OSP and ISP material for project execution and conducting CFT meetings with the transport team and various TOCOs to facilitate faster FTTH rollout. Additionally, you will be required to onboard new partners in collaboration with the Central Commercial team and enhance the capabilities of existing partners to scale up the partner ecosystem. Managing a portfolio of 150 partners in the circles, you will oversee the governance of large partners to ensure smooth project delivery. Your responsibilities will also include coordinating cross-functional team meetings to ensure funnel availability through collaboration with the Marketing and planning team. You will work towards timely configuration of CEN and OLT for FTTH projects, resolution of Smart AT issues, and adherence to processes to achieve a First Time Right rollout with zero noncompliance in towns. Ensuring 100% availability of ROW permissions before RFS for home passes, timely invoice generation for partners, and WCR closure with partners will be crucial aspects of your role. Furthermore, you will be required to adhere to processes and make necessary guideline amendments to enhance network performance and efficiency. Your proactive approach towards process improvement and network benefit will be essential for the success of the projects.,

Posted 2 days ago

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Senior Asset Integrity Consultant ImageGrafix Engineering Services (IGES)

5.0 - 10.0 years

11 - 21 Lacs

Pune, Bengaluru, Mumbai (All Areas)

Hybrid

Job Title: Senior Asset Integrity Consultant-Cenosco AIMS Location: [Mumbai/Delhi/Pune/Bangaluru] Job Description: Position Overview: We are seeking a highly skilled and experienced Asset Integrity Consultant to join our team. The successful candidate will be responsible for providing expert advice and support to our clients in the implementation and management of asset integrity programs using CENOSCO AIMS solutions [or GE]. Key Responsibilities: Implement CENOSCO AIMS System at customers site and help the customer achieve the goals of asset integrity Help customer to Conduct asset integrity assessments and audits to identify potential risks and areas for improvement. Help customer to Develop and implement asset integrity management plans and strategies. Provide technical expertise and guidance on asset integrity issues, including corrosion management, inspection planning, and risk-based inspection (RBI). Collaborate with clients to understand their specific needs and tailor solutions accordingly. Utilize CENOSCO AIMS software to analyze data, generate reports, and provide actionable insights. Deliver training and support to clients on the use of CENOSCO AIMS solutions. Stay up-to-date with industry standards, regulations, and best practices related to asset integrity management. Prepare detailed reports and presentations for clients, summarizing findings and recommendations. Presentations, Speeches, Seminars, Webinars on Asset Integrity in public/professional events. Presales presentations and Demonstrations to prospects to help sales team to win the deals. Qualifications: Bachelor’s degree in engineering, preferably in Mechanical, Chemical, or a related field. Minimum of 5 years of experience in asset integrity management or a related field using hands on CENOSCO or GE Softwares. Strong knowledge of asset integrity management principles, methodologies, and tools. Experience with asset integrity management software, preferably CENOSCO AIMS. Excellent analytical and problem-solving skills. Strong communication and interpersonal skills. Ability to work independently and as part of a team. Certification in relevant areas (e.g., API, NACE) is a plus.

Posted 3 weeks ago

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