6 Cem Transformation Jobs

Job Title: CEM Transformation –Kolkata Candidate Expectation and Roles & Responsibilities Minimum 15 yrs of experience required Understand client digital transformation needs and consult / provide customized solution Create compelling transformation pitches to promote value based selling specific to verticals. Respond to RFP/RFIs/RFQs, build proactive proposals with customized transformation solutions. Develop and manage digital offerings across verticals including ENU, Retail, Telecom, Healthcare, etc. Work on the transformation solution commercials, create business for the opportunity and handle client presentations, solution defense and visits. Create crisp and appealing report outs (base...

Job Title: Associate Director - Contact Center Transformation -Mumbai/Pune Job Description: Candidates with Minimum 15+years of experience. Digital Transformation / Contact Centre Transformation / CX Transformation for international / mix of domestic & international processes This person will be responsible for managing multiple accounts with a large employee span (multiple domains like CRM, Tech, aviation, Retail, travel, etc. voice majorly, along with non-voice) Good experience in Lean, Process re-engineering and deployment of AI solutions is required. Experience required on deploying solutions such as Voice Bot, Chat Bots, Conversational bots etc Working knowledge of the Scaled Agile Fram...

Responsibilities Understand client digital transformation needs and consult / provide customized solutions. Create compelling transformation pitches to promote value based selling specific to verticals. Respond to RFP/RFIs/RFQs, build proactive proposals with customized transformation solutions. Develop and manage digital offerings across verticals including ENU, Retail, Telecom, Healthcare, etc. Work on the transformation solution commercials, create business for the opportunity and handle client presentations, solution defense and visits. Create crisp and appealing report outs (based on assessment), client presentations, solution defense deck, capabilities deck and marketing content. Creat...

Responsibilities Understand client digital transformation needs and consult / provide customized solutions. Create compelling transformation pitches to promote value based selling specific to verticals. Respond to RFP/RFIs/RFQs, build proactive proposals with customized transformation solutions. Develop and manage digital offerings across verticals including ENU, Retail, Telecom, Healthcare, etc. Work on the transformation solution commercials, create business for the opportunity and handle client presentations, solution defense and visits. Create crisp and appealing report outs (based on assessment), client presentations, solution defense deck, capabilities deck and marketing content. Creat...

Hi, We are hiring for the Leading ITES Company for CEM Transformation Profile. Job Description: Atleast 10 to 15 Years with at least 8 to 9 years in managing contact centers, Customer Life Cycle journey; leading transformation solutions across Customer touch points Responsibilities Understand client digital transformation needs and consult / provide customized solutions. Create compelling transformation pitches to promote value based selling specific to verticals. Respond to RFP/RFIs/RFQs, build proactive proposals with customized transformation solutions. Develop and manage digital offerings across verticals including ENU, Retail, Telecom, Healthcare, etc. Work on the transformation solutio...

Hi, We are hiring for the Leading ITES Company for CEM Transformation Profile. Job Description: Atleast 10 to 15 Years with at least 8 to 9 years in managing contact centers, Customer Life Cycle journey; leading transformation solutions across Customer touch points Responsibilities Understand client digital transformation needs and consult / provide customized solutions. Create compelling transformation pitches to promote value based selling specific to verticals. Respond to RFP/RFIs/RFQs, build proactive proposals with customized transformation solutions. Develop and manage digital offerings across verticals including ENU, Retail, Telecom, Healthcare, etc. Work on the transformation solutio...