Associate Director - Contact Centre Transformation Golden Opportunities

15.0 - 20.0 years

45 - 50 Lacs

Mumbai, Pune

Work from Office

Job Title: Associate Director - Contact Center Transformation -Mumbai/Pune Job Description: Candidates with Minimum 15+years of experience. Digital Transformation / Contact Centre Transformation / CX Transformation for international / mix of domestic & international processes This person will be responsible for managing multiple accounts with a large employee span (multiple domains like CRM, Tech, aviation, Retail, travel, etc. voice majorly, along with non-voice) Good experience in Lean, Process re-engineering and deployment of AI solutions is required. Experience required on deploying solutions such as Voice Bot, Chat Bots, Conversational bots etc Working knowledge of the Scaled Agile Fram...

Posted 2 months ago

Apply

CEM Transformation : Voice : 35 LPA : Apply Now Outpace Consulting Services

10.0 - 15.0 years

20 - 25 Lacs

Gurgaon / Gurugram, Haryana, India

On-site

Responsibilities Understand client digital transformation needs and consult / provide customized solutions. Create compelling transformation pitches to promote value based selling specific to verticals. Respond to RFP/RFIs/RFQs, build proactive proposals with customized transformation solutions. Develop and manage digital offerings across verticals including ENU, Retail, Telecom, Healthcare, etc. Work on the transformation solution commercials, create business for the opportunity and handle client presentations, solution defense and visits. Create crisp and appealing report outs (based on assessment), client presentations, solution defense deck, capabilities deck and marketing content. Creat...

Posted 3 months ago

Apply

CEM Transformation : Voice : 35 LPA : Apply Now Outpace Consulting Services

10.0 - 15.0 years

20 - 25 Lacs

Bengaluru / Bangalore, Karnataka, India

On-site

Posted 3 months ago

Apply

CEM Transformation : Voice : 35 LPA : Apply Now Outpace Consulting Services

10.0 - 15.0 years

20 - 35 Lacs

Kolkata, Bangalore Rural, Bengaluru

Work from Office

Hi, We are hiring for the Leading ITES Company for CEM Transformation Profile. Job Description: Atleast 10 to 15 Years with at least 8 to 9 years in managing contact centers, Customer Life Cycle journey; leading transformation solutions across Customer touch points Responsibilities Understand client digital transformation needs and consult / provide customized solutions. Create compelling transformation pitches to promote value based selling specific to verticals. Respond to RFP/RFIs/RFQs, build proactive proposals with customized transformation solutions. Develop and manage digital offerings across verticals including ENU, Retail, Telecom, Healthcare, etc. Work on the transformation solutio...

Posted 3 months ago

Apply

CEM Transformation : Voice : 35 LPA : Apply Now Outpace Consulting Services

10.0 - 15.0 years

20 - 35 Lacs

Gurugram, Mumbai (All Areas)

Work from Office

Posted 3 months ago

Apply

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.