CEC Officer - Correspondence - Retail Liabilities-Customer Experience Kotak Life Insurance

2.0 - 5.0 years

4 - 7 Lacs

thane

Work from Office

CEC Officer - Correspondence - Retail Liabilities-Customer Experience Center-Customer Service About The Role Job Role: " Handling customer queries / complaints primarily on emails. " Adhere to agent-level Service Level Agreement (SLAs) specific by the process. " Ensure adherence to time schedules (Turn Around Time). " Complete the logs specified by the process (End-of-day target). " Adherence to Information Security norms & quality process norms. " To be aware of and comply with any updates about the process. " Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance. " Provide inputs to improve work procedures that can enhance overall team performance. Job Requirements: " Willingness to learn and a flair for knowledge. " Attitude of continuous improvement. " Excellent communication skills Written & Verbal. " Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. " Graduate. " Willing to work in shifts. " Confident person. " Should be able to establish rapport quickly with peers, managers & customers Posses an upbeat , positive can-do attitude. " Great listening skills and strong communication abilities. " Ambition, Energy, self-starter, Fun. " Innovation and Learning. " Integrity. " Team playerCandidate must be able to work effectively with all levels of the organization.

Posted Date not available

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CEC Officer - Inbound - Privy-Customer Experience Center Kotak Life Insurance

1.0 - 2.0 years

3 - 4 Lacs

noida

Work from Office

CEC Officer - Inbound - Privy-Customer Experience Center-Contact Centre Inbound About The Role CEC Officer - Inbound - Privy Department Customer Experience Center Location Thane/Bangalore Reporting Relationship CEC Team Leader - Inbound Position Grade Assistant Manager/Deputy Manager Job Role To Attend the inbound calls of customers in both Retail Liabilities & Credit Cards and process the queries & requests to customer's satisfaction To identify and convert the opportunities for cross selling (banking product) on customer's call Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. Ensure customer "delight" and consistent service experience, including timely resolution of customer queries/issues. Complete the logs specified by the process (End-of-day target) Adherence to Information Security norms & quality process norms. To be aware of and comply with any updates about the process Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance About The Role Graduate Preferably 1-2 years with 6 months which should to be in customer service role - Understanding of call center industry an advantage Excellent communication skills Verbal & Written Flexible to work 24/7 (For Females7AM till 8PM) including Sunday/holidays Flexible to get scattered 8 Week Offs in a month with 9hours shift Good listening skills and strong communication abilities. Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers

Posted Date not available

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