CEC Officer - Correspondence - Retail Liabilities-Customer Experience Kotak Life Insurance

2.0 - 5.0 years

4 - 7 Lacs

thane

Work from Office

CEC Officer - Correspondence - Retail Liabilities-Customer Experience Center-Customer Service About The Role Job Role: " Handling customer queries / complaints primarily on emails. " Adhere to agent-level Service Level Agreement (SLAs) specific by the process. " Ensure adherence to time schedules (Turn Around Time). " Complete the logs specified by the process (End-of-day target). " Adherence to Information Security norms & quality process norms. " To be aware of and comply with any updates about the process. " Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance. " Provide inputs to improve work proced...

Posted Date not available

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CEC Officer - Inbound - Privy-Customer Experience Center Kotak Life Insurance

1.0 - 2.0 years

3 - 4 Lacs

noida

Work from Office

CEC Officer - Inbound - Privy-Customer Experience Center-Contact Centre Inbound About The Role CEC Officer - Inbound - Privy Department Customer Experience Center Location Thane/Bangalore Reporting Relationship CEC Team Leader - Inbound Position Grade Assistant Manager/Deputy Manager Job Role To Attend the inbound calls of customers in both Retail Liabilities & Credit Cards and process the queries & requests to customer's satisfaction To identify and convert the opportunities for cross selling (banking product) on customer's call Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. Ensure customer "delight" and consistent service ...

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