8 Cea Jobs

Position Title: Customer Experience Agent (CEA) A Customer Experience Agent (CEA) provides assistance, information, and support to customers regarding products or services. Their primary role is to answer inquiries, resolve issues, and ensure customer satisfaction through effective communication and problem-solving. This often involves interacting with customers via phone. Position Responsibilities Key Skills Required Answering customer inquiries: Responding to questions about products, services, pricing, and company policies. Resolving customer issues and complaints: Addressing customer concerns and finding appropriate solutions. Providing information about products and services: Offering details about product features, benefits, and availability. Taking orders and processing payments: Handling customer orders and transactions, including billing and payment processing. Managing customer accounts: Making necessary changes to customer accounts and providing account information. Handling returns and exchanges: Processing returns and exchanges for products or services. Escalating issues to appropriate departments: Referring customers to supervisors or other specialized teams when necessary. Good English communication skills (Oral) - Talking to others to convey information effectively Reading comprehension - Understanding written sentences and paragraphs in work related documents Critical thinking - Using logic and reasoning to identify solutions, conclusions or approaches to problems Ability to use empathy Service orientation Actively exploring ways to help people Flexible and adaptable Ability to use desktop system Ability to take responsibility Demonstrates patience and self- control Coordination: Adjusting actions in relation to others' actions Maintaining accurate records: Documenting customer interactions and transactions. Providing excellent customer service: Maintaining a positive and professional attitude while interacting with customers. Collaborating with other departments: Working with other teams to ensure a positive customer experience. Education Minimum: 10 + 2 years of formal education Work Timing US shifts Work Location RMZ Eco Space, Pritech Park, Bellandur, Bangalore Reports to Team Manager

As an SAP Finance Business Analyst, you will be responsible for utilizing your expertise in SAP FICO & FSCM (S4 HANA) with a minimum of 10+ years of experience to provide strong functional knowledge. It is essential to have at least two full end-to-end implementation experiences. Your role will involve in-depth knowledge and hands-on experience in various FSCM modules including Credit Management, Collections Management, Dispute Management, Biller Direct, and integration between AR and FSCM modules. Your responsibilities will include managing Credit Management tasks such as Master Data maintenance, Credit Limit Request, Credit Limit Check, DCD, Exposure updates, and handling standing enhancements. You will also be involved in Collections Management activities including Master Data and Organizational Structure maintenance, Strategies development, Worklist generation, and establishing contacts with customers. Additionally, you will handle Dispute Management tasks related to Status and Profile Management, Case type definitions, and Workflows. Your expertise will be crucial in ensuring smooth integration between AR and FSCM modules. Furthermore, your role will require translating high-level solutions into detailed technical designs, making it imperative to possess strong analytical and problem-solving skills. Proficiency in Credit, Collection, Dispute, Cash & Liquidity, and Bank Communication Management is mandatory. In addition, you should have a solid understanding of FICO modules such as GL, AR, AP, AA, BA, CEA, CCA, PCA, IO, and TR. Knowledge of SAP Process Modelling Suite tools like Signavio, ARIS, and Visio will be advantageous in fulfilling your responsibilities effectively.,

a. Sale of surplus available quantum of power. Look for opportunities in the Long / Medium / Short term Power Procurement Tenders, Study feasibility, seeking necessary clarifications from the procurers, Market intelligence and Competitor analysis, bid document preparation, Tariff calculation / tariff range for every opportunity and submission of bid(s). Sale of power through Power Exchange(s). b. Operation of the PPA/ Contracts complying with the Regulations and compliances including the contractual provisions and statutory payments. c. Open Access, Scheduling, Energy Verification and Invoicing and Reconciliation of Energy Accounts d. Receivables Management/ Timely collection of revenue from customers e. Market & Regulatory Intelligence: Understand and update on the Market Intelligence and the CERC Regulatory regimen and updates, preparing views/comments on the drafts of the new Regulations/Policies issued from time to time. f. Provide the necessary inputs & prepare a strategy to win the cases relating to disputes and in cases requiring adjudication. g. Preparation for the approval of the tariff increase as per the Regulation and as per the contractual provision. h. MIS Management - Preparation and Presentation of MIS in respect of Sales regularly and as per timelines. i. Coordination and maintaining a professional and healthy relationship with the Utilities, Statutory Bodies and other stakeholders. Note: Looking for candidates from Power Generation industry only, having experience in sales of Power to Discoms, PTC, etc.

Hi all , we are looking for a role SAP CO - Overhead Controlling -Senior Consultant experience : 9 - 12 years notice period : Immediate - 15 days location : Bengaluru Job Description SAP S/4 HANA Asset accounting and Overhead controlling consultant Technical Skill sets: SAP S/4 HANA Controlling Should have worked on at least one support and E2E Implementations on SAP S/4 HANA with Overhead Controlling: Project Controlling, Cost element accounting, Cost center accounting, Asset Accounting. Should be well versed in demonstrated configuration skills in key areas like Cost center accounting, profit center accounting, Internal orders, Planning, budgeting and period end closing. Candidate should have experience in writing Functional Specifications independently and should have worked on Custom Objects build from Scratch to Deployments. Material Ledger, multiple valuations, able to perform a kind of real-time consolidation across the group for all purchases, manufacturing, sales, intercompany sales etc. removing intercompany revenues & COGS in real-time. Experience executing a business blueprint and documenting business requirements that can be understood by a technical process team. Cross module Integration of CO with SD (Sales & Distribution), MM (Materials Management) and Production Planning. Expert with cost accounting, and internal order, product costing/inventory valuation. Experience to Configure Report Painter, SAP queries. Should have experience on migration Cockpit. Knowledge on SAP Fiori app's Should have experience on controlling and asset accounting relevant month end year-end activities. Must Have Skills: Deep expertise on SAP S4 HANA CO application functionality, design and implementation. S4 HANA Implementation & support experience in SAP CO including CCA, CEA, PCA, IO, CO-PC, CO-PA. Must be skilled in user support, troubleshooting and error resolution. Must have good experience in WRICEF Must have worked on Interfaces using IDOCs, ALE, Proxies, EDI and RFC. Must have strong business understanding and suggest SAP solutions for various business Scenarios. Ability to help resolve complex issues and independently manage critical/complex situations. Expertise in New asset accounting in S/4 HANA. Having strong experience in Asset accounting and PS integration. Must have experience in project system module, like project builder, WBS element configuration and integration with CO. Must have experience in IFRS reporting related to asset accounting. Knowledge in REFX process and integration with FI - AA. Specific knowledge and tools: Excellent communication & strong collaboration skills Flexible to adapt to fast changing environment and self-motivated Creating technical design specifications to ensure compliance with the functional teams and IT Management. Analytical thinking, high level of comprehension and independent working style Seeking candidates who are flexible and willing to work on shifts as required

Company Name ADD Energy Management Co. Pvt. Ltd. (A Group Company) Job Location Varuna SHP Project, KRS Dam, Hongahalli Village, Srirangapatna Taluk, Mandya District 571607, Karnataka Industry Type Power / Renewable Energy / Hydro Power Functional Area Operations & Maintenance / Site Engineering / Energy Management Functional Area Operations & Maintenance / Site Engineering / Energy Management Role Category Operations & Maintenance Hydro Power Education UG: B.Tech/B.E. in Electrical or Mechanical Engineering Preferred: Candidates with hydro power plant O&M experience Experience 10+ years, with at least 3-5 years in Hydro Power Plant O&M Role Overview ADD Energy Management Co. Pvt. Ltd., a group company under Pump Academy Pvt. Ltd., is seeking an experienced Plant Manager to oversee the operations and maintenance of its Varuna Small Hydro Power (SHP) Project located at KRS Dam, Karnataka. The position requires hands-on leadership in hydro power generation, asset maintenance, compliance, insurance handling, and project-related coordination. Role & responsibilities Operations & Maintenance: Ensure uninterrupted operation of the hydro power station. Plan and execute preventive and corrective maintenance of turbines, generators, switchgear, and auxiliary equipment. Monitor performance via SCADA/control systems and troubleshoot abnormalities. Team Management & Safety: Lead a team of site engineers, technicians, and support staff. Conduct safety audits, risk assessments, and enforce site safety protocols. Compliance & Reporting: Ensure all operations comply with CEA, KERC, KSPCB, and other regulatory norms. Submit regular generation, downtime, and statutory compliance reports. Project Coordination & Documentation: Handle remaining project-related activities such as EPC clearances, handovers, defect rectifications, and project file closure. Maintain accurate records of all testing, commissioning, and civil/mechanical/electrical work. Insurance Management: Manage plant and equipment insurance policies including renewals and claims. Coordinate with insurance providers for inspections, documentation, and settlements. Inventory & Admin: Monitor spare parts, tools, and consumables inventory. Oversee site budgets and coordinate with head office teams for procurement and HR support. Emergency Handling: Take charge during equipment failures, grid disconnections, or natural events like flooding. Develop and implement plant emergency preparedness plans. Preferred candidate profile In-depth knowledge of hydro power generation systems. Strong leadership, problem-solving, and communication skills. Familiarity with SCADA/control systems, turbine/generator operation, and switchyard. Experience in working with regulatory authorities. Proficiency in Kannada is a plus for local coordination. Key Skills Hydro Power | Plant Operations | O&M | Turbines | Generators | Switchyard | SCADA | Site Management | Regulatory Compliance | Insurance | Project Closure | Electrical Engineering | Mechanical Engineering | KERC | CEA

Job Summary: We are seeking a highly motivated and detail-oriented IT & Cybersecurity Compliance Specialist to join our team. This role will be instrumental in ensuring our IT systems and practices adhere to relevant laws, industry standards, and internal policies, thereby safeguarding our information assets and maintaining stakeholder trust. Role & responsibilities Compliance Framework Management: Assist in the development, implementation, and maintenance of following IT and cybersecurity compliance frameworks. ISO 27001, NIST, SOX 2, local regulations like IT Act 2000, CEA, DPDP Stay up to date with evolving cybersecurity related regulatory changes, and industry best practices. Policy & Procedure Development: Contribute to the creation, review, and update of IT security policies, standards, guidelines, and procedures to ensure alignment with compliance requirements. Communicate compliance requirements and policy changes to relevant stakeholders.\ Risk Assessment & Management: Participate in IT risk assessments to identify, evaluate, and prioritize potential security vulnerabilities and compliance gaps. Support the development and implementation of remediation plans for identified risks. Audit & Assurance: Act as a key liaison during internal and external IT and cybersecurity audits. Gather, organize, and provide evidence required for audit requests. Track and monitor the progress of audit findings and remediation efforts. Control Monitoring & Testing: Assist in the regular monitoring and testing of IT security controls to ensure their effectiveness and compliance. Identify control deficiencies and recommend corrective actions. Vendor Risk Management (VMR): Support the assessment of third-party vendor security postures and compliance with organizational requirements. Training & Awareness: Contribute to the development and delivery of IT security and compliance awareness training programs for employees. Documentation & Reporting: Maintain accurate and comprehensive documentation of compliance activities, risk assessments, and audit results. Prepare regular reports on compliance status, key risks, and remediation progress for management. This role will involve tremendous amount of Documentation work & management of same. Preferred candidate profile Preferred bachelors degree in information technology, Computer Science, Cybersecurity, or a related field. 3-4 years of proven experience in an IT compliance, cybersecurity, or IT audit role. Solid understanding of common information security frameworks and standards (e.g., ISO 27001, NIST, SOX 2). Familiarity with data privacy regulations (e.g., India's DPDP Act 2023, IT ACT 2000). Experience with risk assessment methodologies and tools. Strong analytical and problem-solving skills with meticulous attention to detail. Excellent written and verbal communication skills, with the ability to articulate complex technical and compliance concepts clearly. Ability to work independently and collaboratively in a fast-paced environment. Exceptional Documentation & presentation Skill. Prior experience with GRC Tools & Cybersecurity Awareness tools like KNowbe4 will be preferred. Preferred Certifications (one or more): CompTIA Security+ (ISC) SSCP (Systems Security Certified Practitioner) ISACA CISA (Certified Information Systems Auditor) - a strong plus ISACA CRISC (Certified in Risk and Information Systems Control) ISO 27001 Lead Implementer/Auditor

Job Title: Sales Manager nd Power Quality Solutions Location: India (Bangalore) Industry: Electrical/Energy Solutions Job Type: Full-Time Experience : 5+ years in Technical/Industrial Sales, preferably in Power Quality, Electrical Systems, or Energy Solutions Job Summary: We are seeking a dynamic and results-driven Sales Manager to drive the growth of our Power Quality Solutions portfolio across industrial and utility markets in India. This role demands a strong understanding of power systems, harmonics, voltage stability, and energy efficiency technologies. The ideal candidate will possess both technical knowledge and commercial acumen to build strong relationships with clients, consultants, and channel partners. Key Responsibilities: Identify, develop, and close sales opportunities for Power Quality Solutions (e.g., Active Harmonic Filters, Voltage Regulators, Static VAR Compensators, and Power Factor Correction Systems). Drive business in target sectors such as manufacturing, process industries, utilities, data centers, and commercial buildings. Engage with electrical consultants, EPC contractors, utility engineers, and industrial decision-makers to promote and specify power quality solutions. ¢ Conduct technical presentations, site audits, and ROI-based solution proposals. ¢ Collaborate with application engineering teams to design customized solutions based on site requirements. ¢ Manage sales funnel, forecasting, and reporting using CRM tools. ¢ Stay updated on industry trends, competitors, and regulatory standards (e.g., BIS, CEA norms related to power quality). ¢ Represent the company at trade shows, technical seminars, and industry forums. Key Requirements: ¢ Bachelors degree in Electrical/Electronics Engineering; MBA is a plus. ¢ Minimum 5 years of technical sales experience in power systems, electrical equipment, or energy solutions. ¢ Proven track record in industrial B2B sales and solution selling. ¢ Good knowledge of power quality challenges: harmonics, voltage dips, flicker, and load balancing. ¢ Strong communication, negotiation, and presentation skills. ¢ Willingness to travel extensively across regions. Preferred Experience (Not Mandatory): ¢ Experience in selling products from OEMs like ABB, Siemens, Schneider Electric, Eaton, or similar. ¢ Prior experience dealing with utilities like large industrial groups, NTPC, State Electricity Boards, etc

Roles & Responsibilities: Regulatory Compliance & Permitting: Ensure Projects meet local, state, and regulatory bodies. Secure necessary permits and approvals from regulatory bodies CTU / CERC/ WRLDC/ WRPC/ CEA Work with environmental agencies to obtain environmental impact assessments and clearances. Regulatory Monitoring: Monitor changes in regulatory policies affecting BOOT project for transmission lines and substations. Provide guidance on new legislation or regulations impacting current or future projects. Interpret complex regulatory texts and explain implications to stakeholders. Documentation & Reporting: Prepare and submit regulatory filings, applications, and reports in a timely manner. Maintain up-to-date records of all regulatory interactions, permits, and compliance documents. Conduct internal audits to ensure continuous regulatory compliance throughout the project lifecycle. Stakeholder Communication: Act as the primary liaison between the company, regulatory agencies, and external partners. Coordinate and lead discussions with government bodies, regulatory authorities, and community stakeholders to ensure smooth project approval processes. Collaborate with legal and project management teams to address regulatory issues proactively. Project Support: Provide regulatory guidance to project teams during the planning, design, and execution phases of substation and transmission line projects. Assist in risk assessments related to regulatory non-compliance and recommend mitigation strategies. Support in preparing presentations and documentation for public hearings and regulatory reviews. Environmental and Safety Standards: Ensure compliance with environmental policies (e.g., Clean Air Act, Clean Water Act, Endangered Species Act). Oversee the implementation of health, safety, and environmental guidelines as per regulatory standards. Ensure compliance with industry standards and OSHA (Occupational Safety and Health Administration). Education: Graduate Engineer in Electrical/ Civil/ Mechanical Engineering with 10 - 15 years experience alternatively a Law degree with experience in specific regulatory field related to Power