Assistant Manager - Operations Mahindra Logistics

4.0 - 6.0 years

5 - 7 Lacs

Gurugram

Work from Office

DEPS Process Compliance Ensure strict adherence to DEPS processes across all Operational Units (OUs). Monitor and ensure: Timely closure of tickets as per the defined SOP. Resolution of shortages following all required process steps. Continuous training and upskilling of DEPS coordinators on company policies and procedures. Claim Settlement Ensure settlement of claims within the defined SLA and policy: SBU & Siemens (COFs): within 3 working days Other clients (Credit Note, RCS, COFs): within 7 working days DEPS Case Closure Timely resolution of DEPS cases including: Unclean PODs Client escalations Cases to be closed within the specified SLA CCTV Compliance Ensure CCTV systems are effectively installed and operational across all 17 clusters: Conduct assessments and rectify any non-functional systems. Ensure surveillance standards are met at all OUs. SOP Negligence Handling Monitor and act on at least 10 SOP negligence instances monthly: 1st Instance: Provide training and issue a written warning with managerial acknowledgment. 2nd Instance: Issue a show-cause notice via Darwin Box with HR involvement. 3rd Instance: Implement a Performance Improvement Plan (PIP) and issue a final warning. 4th Instance: Proceed with termination in coordination with HR and reporting manager. UCG Process Management Create and manage a robust Unclaimed Goods (UCG) process: Ensure timely tracking and disposal of UCG. DEPS team to own and maintain UCG areas within PCs. PPM & Chronic Issue Resolution Conduct deep-dives on Planned Preventive Maintenance (PPM) activities. Use quality tools to identify root causes and eliminate chronic issues effectively. DEPS Dashboard & Metrics Reporting Maintain and report on key DEPS performance dashboards: Shortages Dashboard Damages Dashboard Interchange Dashboard Claims Dashboard

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