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Technical Support Engineer (Frontend/Backend) Live Eye Surveillance

2.0 - 7.0 years

4 - 9 Lacs

Karnal

Work from Office

Responsibilities: Attend online meetings with clients to analyze, troubleshoot and diagnose hardware problems. Actively update, maintain and monitor all aspects of computer networks. Install and configure computer systems and applications, CCTV Cameras, Networks. Respond to enquiries and assist in troubleshooting and resolving challenges. Complete detailed reports listing requests to technical assistance steps taken to resolve them, and the specific dates/individuals involved. Assist management in creating training materials pertaining to troubleshooting and usage. Act as the initial point of contact for all technical system-related concerns from clients or other employees. Basic Qualifications: Must have Bachelors degree or above Industry-specific certification in relevant computer, networking required. 2-8 years of proven experience in a heavy customer focus position involving and technical knowledge of products and services. Comfortable working in and assisting others through company help desk software, in addition to other remote access desktop programs. Extensive experience working with different operating systems. Time-management skills and the ability to establish reasonable and attainable deadlines for resolution. Ability to prioritize and manage several milestones and projects efficiently. Professional written and interpersonal skills are essential when communicating with customers and clients. Experience installing and configuring computer systems and applications for a large company. Accept constructive criticism and customer feedback regarding their experience with software, hardware and IT services.

Posted 6 days ago

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