Senior Technical Specialist, Security NTT DATA

5.0 - 9.0 years

0 Lacs

karnataka

On-site

Role Overview: As a Security Remote Technical Support Engineer (L4) at NTT DATA, you will be responsible for providing professional remote technical support to clients by identifying and resolving technical incidents and problems. Your role will involve maintaining the support process, analyzing service records, investigating root causes of incidents, and continuously updating systems and tools as per standard procedures. Key Responsibilities: - Maintain the support process and handle support requests according to procedures. - Perform maintenance tasks and monitor service delivery against service level agreements. - Analyze service records regularly to identify actions needed for improvemen...

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Expert Competence Engineer Adroit Bi

2.0 - 6.0 years

10 - 12 Lacs

bengaluru

Work from Office

About the Role At Adroit BI , we are committed to achieving excellence through expertise. As an Expert Competence Engineer , you will play a vital role in delivering world-class technical support, driving innovation, and ensuring seamless customer experiences. Youll work within a highly collaborative and inclusive environment that values innovation, learning, and authenticity. Purpose of the Role To provide advanced technical support and troubleshooting expertise for global customers and partners, ensuring service excellence, network reliability, and adherence to security best practices. Key Responsibilities 1. Technical Support & Troubleshooting Provide 24x7x365 Level 2/3 technical support ...

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