8.0 - 12.0 years

0 Lacs

maharashtra

On-site

QAD is on a mission to build a world-class SaaS company and is currently seeking talented individuals to join their team in solving real-world problems in manufacturing and supply chain. As a virtual-first company, you will primarily work from home with occasional travel to physical offices for collaboration and strategic alignment. As a Senior Customer Success Manager (Sr. CSM) at QAD, you will be a key player in ensuring that customers derive maximum value from their investment in QAD solutions. Your role will involve guiding customers through their journey with QAD, from onboarding to expansion and renewal. The ideal candidate should be a strategic thinker with a passion for customer success, a deep understanding of SaaS customer engagement, and a proven track record of building strong customer relationships. Your responsibilities will include developing and executing customized Customer Success Plans, monitoring customer health, conducting strategic business reviews, driving customer adoption, and building strong relationships with key stakeholders. Additionally, you will identify opportunities for growth, maintain customer records, and contribute to the development of customer success methodologies. The qualifications for this role include 8+ years of experience in customer-facing roles within the software industry, preferably in ERP or supply chain solutions. You should have a strong business acumen, excellent communication skills, and the ability to translate customer needs into actionable solutions. A bachelor's degree in a relevant field is required, and CCSM or equivalent certifications are a plus. The ideal candidate for this position is passionate about customer success, a strategic thinker, proactive problem solver, team player, and possesses strong presentation and communication skills. You should be goal-oriented, adaptable to a flexible work schedule, and have a passion for driving business outcomes. Joining QAD offers the opportunity to be part of a growing business, work in a collaborative culture, and contribute to an atmosphere of growth and opportunity. The compensation packages are based on experience and desired skill set, and QAD values employee well-being and work-life balance. QAD Inc. provides adaptive, cloud-based enterprise software and services for global manufacturing companies, helping them innovate and adapt to change for competitive advantage. The company is committed to diversity, equity, and inclusion, creating an environment where every employee's contributions are valued and growth opportunities are provided regardless of background.,

Posted 1 month ago

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