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9.0 - 14.0 years
16 - 20 Lacs
Hyderabad
Work from Office
2+ year of hands on Pega Development experience Certified Senior System Architect (CSSA) is required Pega 7.x or above Hands on Design/ Development experience in latest versions of Pega Pega 7.x or Pega 8 Experience in CS and SI frameworks preferred. Experience in Banking Domain will be an added advantage Strong communication skills Experience and knowledge in Agile projects Should be able to work directly with client Ability to work independently
Posted 2 months ago
9.0 - 14.0 years
4 - 9 Lacs
Hyderabad
Work from Office
You will be responsible for developing and maintaining applications built on the Pega platform. Should have experience in Java and JavaScript programming also be familiar with relational databases such as Oracle or MySQL. Test and debug the applications. Deploy applications on the servers. Coordination with the project manager to ensure that the business architecture meets the customer's needs. Monitor the performance of the applications and make necessary changes. Bringing company databases, legacy software, and online services together. Troubleshooting application problems, code errors, and bottlenecks; Performing system performance tests. Keeping the privacy of all system programs intact. You will be involved in all aspects of the software development life cycle, from requirements gathering to deployment and support.
Posted 2 months ago
8.0 - 13.0 years
10 - 15 Lacs
Hyderabad
Work from Office
10+ Years of experience in IT and at least 7+ experience Pega Experience in Pega version 7.x/8.x platform; Experience in older versions is a plus Hands on experience in integrating enterprise applications with Pega solutions Accountable for ensuring the business and technical architecture of the delivered solution matches customer technical and functional requirements, and commits to Customer Success (realization of business benefit) experience in leading and owning Project sizing and estimation Previous experience in leading a Pega development team Strong leadership, mentoring, coaching and motivational skills. Provide thought-leadership to clients across business and technical project dimensions solving complex business requirements Excellent communication with experience liaising with clients
Posted 2 months ago
8.0 - 13.0 years
10 - 15 Lacs
Hyderabad
Work from Office
Role Stg3 Pega Business Analyst 7+ years of experience in business analysis, with a focus on Pega platforms (preferably Pega PRPC or Pega BPM). Strong understanding of business process modeling and automation. Familiarity with Pega features such as Case Management, Decisioning, and DCO (Direct Capture of Objectives). Experience in gathering and documenting functional and non-functional requirements. Pega Business Analyst certification (Pega CLSA, Pega Certified Business Analyst) is a plus. Experience with Agile methodologies (Scrum, SAFe). Experience in managing the project teams as a proxy project manager/ scrum master. Knowledge of integrations between Pega and other systems (e.g., SAP, CRM tools). Must have experience using Rally for requirement management. This is a customer facing role. Excellent communication skills, both written and verbal, with the ability to engage with technical and non-technical stakeholders is a must. Responsible for gathering and analyzing business requirements, translating them into technical specifications, and working closely with Client Business Team, and Pega developers to ensure that solutions align with business objectives. Require to collaborate with cross-functional teams, stakeholders, and end-users to deliver high-quality Pega solutions that optimize business processes. Key Responsibilities Requirement Gathering & AnalysisWork closely with business stakeholders to gather, document, and analyze business requirements. Translate these requirements into functional specifications for Pega implementation. Solution DesignCollaborate with technical teams to design Pega solutions that meet business needs while ensuring scalability, performance, and maintainability. Process MappingIdentify and map current business processes, and recommend improvements through Pegas BPM (Business Process Management) capabilities. System Configuration & TestingAssist in the configuration of Pega applications and support testing (unit, integration, and user acceptance) to ensure that solutions are working as expected. Stakeholder CommunicationMaintain effective communication with stakeholders to manage expectations, report on progress, and address any issues during the project lifecycle. Documentation & TrainingDocument business requirements, use cases, test cases, and process flows. Prepare training materials and provide end-user training on the Pega solution. Support & MaintenanceProvide ongoing support post-implementation, including troubleshooting and resolving issues, enhancing the system based on feedback, and ensuring continuous improvement. Compliance & Best PracticesEnsure that Pega solutions adhere to best practices, compliance standards, and the organizations policies.
Posted 2 months ago
6.0 - 11.0 years
8 - 13 Lacs
Hyderabad
Work from Office
8-10 years of experience in Pega and 6 - 8 years of experience in Pega CDH The candidates will act as a CDH SME for Pega Platform perspective preferably in banking and financial services. Pega CSSA Certification and Pega Decisioning Consultant Experience in Pega CDH 8.X or higher versions,NBAD framework Proven track record of delivering hyper-personalized solutions using NBA strategies across inbound and outbound channels in both batch and real-time mode Hands-on experience with Pega CDH components like ADM, DSM, Value Finder, Customer Profiler, etc. Proficiency in SQL, JSON, real-time decisioning, and object-oriented programming principles. Translate business requirements into decisioning logic, including Next-Best-Action (NBA) strategies, engagement policies, and offer flows. Good understanding and experience in Digital applications, and Business Functions Strong analytical skills with the ability to summarize data into actionable insights. Excellent communication skills to interact with both technical and non-technical stakeholders. Designing in alignment with Clients Business objective Good to have skills: Operation Manager Knowledge in externalisation of Cassandra , KAFKA, Elastic search Familiarity with DevOps practices such as CI/CD pipelines for deployment automation.
Posted 2 months ago
6.0 - 8.0 years
4 - 8 Lacs
Nagar
Work from Office
Good communication skills Must have skills --- Pega CSSA (preferred)/CSA, Cloud architecture, Azure Kubernetes Services, Gitlab Good to have skills --- Production support experience, Integration, application upgrade, cloning and deployment experience Pega Certification: Pega Certified Senior System Architect (CSSA) Minimum of 6-8 years of hands-on experience in Pega application development. Proficiency in Pega PRPC (Pega Rules Process Commander) version X or later. Strong understanding of business process modelling and design. Experience with Pega's Smart BPM methodology. Knowledge of database concepts and SQL. Experience with Pega decisioning and customer engagement frameworks is a plus. Familiarity with agile development methodologies. Pega upgrade experience Scenario based - Pega Rules: Develop and configure Pega application rules, such as flows, activities, data transforms, and UIs. Integration: Implement integrations with external systems and data sources using Pega's integration capabilities. Case Management: Build and manage case management solutions using Pega's Case Lifecycle Management (CLM) framework.
Posted 2 months ago
5.0 - 10.0 years
7 - 14 Lacs
Hyderabad
Work from Office
Employment Type: Contract Pega Developer Minimum of 5+ years hands on experience in developing applications using PRPC. Very good analysis and debugging skills CSA certifications Excellent communication skills
Posted 2 months ago
5.0 - 10.0 years
7 - 12 Lacs
Hyderabad
Work from Office
Must have exp Customer Service Framework in recent project. Mandatory Skills: Pega with Customer Service Framework Required Experience: 5+ Years Job Location: Hyderabad , PAN India Job Type: Full Time Certifications Required: CSA and CSSA Notice Period: Immediate to 30 Days First Name As per Pancard Last Name As per Pancard Email Mobile Number Total Experience Relevant Experience Notice Period --Select-- 30 days 45 days 60 days 90 days Immediate Serving Notice Period Last Working Date Current Location --Select-- Bangalore Hyderabad Mumbai Pune Chennai Kolkata Delhi Noida Gurugram Other Location Certifications Key Skills Upload Your Resume Allowed File Types: .pdf, .doc, .docx, .jpg File size should be below 5 MB. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply. Submit
Posted 2 months ago
5.0 - 9.0 years
20 - 35 Lacs
Hyderabad
Work from Office
We are currently looking for an experienced Pega Developer (SSA) to join our team in Hyderabad. The ideal candidate will bring hands-on experience in Pega PRPC development along with exposure to Customer Service , CTI integration , and Pega-specific modules. This role involves building and supporting scalable, high-quality Pega applications for enterprise customers. Required Skills & Experience: 5+ years of hands-on experience in Pega PRPC development . Should hold a Pega Certified Senior System Architect (CSSA) certification (preferred). Strong knowledge of Pega Customer Service frameworks. Experience in integrating with Genesys CTI . Familiarity with Pega Constellation UI and implementation. Exposure to Knowledge Buddy and Blueprint modules is a plus. Ability to design and develop BPM solutions using industry best practices. Strong debugging, performance tuning, and troubleshooting skills. Excellent understanding of Pega Rules , Case Management, Data Pages, Activities, Flows, and UI Rules. Good verbal and written communication skills. Preferred Combinations - Any Responsibilities: Design, develop, and implement Pega applications in a customer-focused environment. Collaborate with architects, business analysts, and other developers to deliver high-quality solutions. Work on enhancements, troubleshooting, and performance tuning of existing applications. Participate in code reviews, design discussions, and deployment planning. Ensure adherence to coding standards and quality practices.
Posted 2 months ago
5.0 - 10.0 years
10 - 20 Lacs
Hyderabad, Chennai, Bengaluru
Work from Office
Job Title: Pega Developer Job Description Be a key contributor to development initiatives that require Pega technical expertise. Pega Workflow, Case Management, Integration/Data Migration experience needed. Minimum 5+ years of development experience in Pega designing and building enterprise solutions in Pega Pega ECS preferred. CSA and CSSA is a must. Candidate must have a strong understanding of Business Process Methodologies Good knowledge of Java, Javascript, CSS, OOPS and UI is desirable Excellent communication skills are a must, as this position requires constant communication with global team members, peers and stakeholders. Ability to multi task and prioritization Good analytical and troubleshooting skills Graduate degree in computer science or engineering Willingness to learn new technologies Good interpersonal and/or teamwork skills Good technical skills and educational background • Agile experience required • Collaborate with the team to coordinate delivery of software application. • Communicate with technical partners and come up with solutions. • Designs, develops, enhances, debugs, supports, maintain and tests software applications that support business units.
Posted 2 months ago
6.0 - 8.0 years
13 - 18 Lacs
Hyderabad
Work from Office
Strong understanding of network infrastructure and network hardware prior experience in implementing administering and troubleshooting in network / network security Training / Certifications CCNA / CCNP- Routing Switching, CCSA /CCSE Vendor Management, Project Management, Good communication and Presentation skills Routing, Switching, Network Security, Web Security Cisco Routing and Switching Cisco ASA firewalls, Checkpoint firewalls/ MacAfee/ IBM/IPS Devices Maintaining and administering computer networks and related computing environments including systems software applications software hardware and configurations Install upgrade configure and troubleshot network devices such as routers, switches etc Coordinate with system integrators OEMs for design of any deployments / technologies Maximize network performance by monitoring performance troubleshooting network problems and outages scheduling upgrades and collaborating with network architects on network optimization LAN/WAN troubleshooting with protocols such as HSRP, OSPF, BGP, MPLS Tunneling protocols (IPSEC/GRE) etc Inventory maintenance Work within established configuration and change management policies to ensure awareness approval and success change made to the network infrastructures Preparing quarterly /monthly reports processing payments to vendor budget for expenditure expenses Proper documentation and updating documents related network activities Deploying and operating network monitoring for tools effective and proactive network management Working knowledge of Leaf Spine architecture for Cisco networks Ability to create accurate network diagrams and documentation for design and planning network communication systems Install configure upgrade and troubleshoot network services such as firewalls IPS Proxy server Basic knowledge of IPS devices Linux based proxy servers SIEM tools deployment along with correlation rules etc Understand requirements of network security and contributor in adherence of network policies and procedure as laid by organization Maintain firewalls virtual private networks Be a member of security operations team and coordinate with SOC vendors for security incidents reported Configuration and troubleshooting of different kind of Access list firewall rule base to provide access Analyze security incidents / events to determine their root cause Train fellow employees in security awareness and procedures Prepare reports that document security incidents/ events
Posted 2 months ago
12.0 - 20.0 years
20 - 35 Lacs
Bengaluru
Work from Office
Role: Senior Engineer Experience: 12+ years Budget: Max 35 LPA Must Have: Networking & IT Infrastructure, Cisco, Checkpoint, Data Network. Location: Bangalore Imm to 30 Days
Posted 2 months ago
5.0 - 10.0 years
10 - 16 Lacs
Hyderabad, Pune, Bengaluru
Hybrid
Job Title: Pega PRPC Developer Location: PAN INDIA Job Summary: We are looking for an experienced Pega PRPC professional to join our team to design, develop, and implement BPM solutions using Pega's platform. The ideal candidate will have a strong background in Pega systems architecture, hands-on development, and integration experience, and a deep understanding of BPM methodologies. Key Responsibilities: Design, develop, and implement BPM solutions using Pega PRPC . Participate in requirement gathering, solution design, and technical architecture discussions. Build reusable components, frameworks, and libraries within the Pega platform. Collaborate with cross-functional teams including business analysts, QA, and project managers. Perform code reviews and ensure adherence to best practices and coding standards. Integrate Pega with external systems (REST/SOAP APIs, databases, etc.) Troubleshoot and resolve issues related to Pega applications. Create documentation including technical specifications, deployment guides, and support materials. Provide support during testing, deployment, and post-go-live phases. Required Qualifications: Bachelors degree in Computer Science, Information Technology, or related field. 3+ years of experience with Pega PRPC development. Pega certifications (CSA, CSSA, LSA) strongly preferred. Proficiency in Pega 8.x versions or higher Solid understanding of BPM concepts , case management , rules engine , and workflows .
Posted 2 months ago
5.0 - 10.0 years
10 - 20 Lacs
Bengaluru
Hybrid
We are conducting Face to Face drive especially for Pega Developer candidates this Saturday We are looking for an experienced Senior Pega Developer with 5-10 years of hands-on experience in Pega Systems, to join our growing team. The ideal candidate will have strong expertise in Pega BPM (Business Process Management) and Pega PRPC (Pega Rules Process Commander). You will be responsible for designing, developing, and implementing business solutions using Pega technologies, while mentoring junior team members and working closely with business analysts to ensure efficient and effective application design and development. Responsibilities: Lead the design, development, and implementation of Pega-based solutions across multiple projects. Develop Pega applications and components, including Pega BPM workflows, PRPC rules, UI components, data integrations, and case management. Provide technical guidance and mentorship to junior Pega developers. Collaborate with business analysts to translate business requirements into technical solutions. Perform detailed technical analysis and design for applications. Ensure solutions are built using Pega best practices and meet security, performance, and scalability requirements. Create and execute unit tests and support system integration testing (SIT) and user acceptance testing (UAT). Troubleshoot and resolve issues related to Pega applications. Participate in design and code reviews to ensure adherence to coding standards. Optimize Pega applications for performance and efficiency. Work with cross-functional teams (UI/UX, QA, Database, etc.) to ensure smooth delivery of the solution. Skills & Qualifications: Education : Bachelors degree in Computer Science, Information Technology, or related field. Experience : 5-10 years of experience working with Pega PRPC, Pega BPM, and Pega technologies. Technical Skills : Expertise in Pega 7.x/8.x, Pega BPM, and Pega Rule-based process automation. Hands-on experience with Pega decisioning, case management, and data modeling. Experience with Pega Robotics and Pega Infinity is a plus. Proficiency in Java, SOAP/REST Web Services, and database technologies (SQL). Familiarity with Agile methodologies and DevOps practices
Posted 2 months ago
4.0 - 6.0 years
0 - 0 Lacs
Pune
Work from Office
CSA and CSSA certified (Pega developer)
Posted 3 months ago
4.0 - 6.0 years
0 - 3 Lacs
Pune
Hybrid
Dear Candidate , Please find the given JD for your reference - CSSA certified 4-6 years Pega development experience 2-3 medium to large scale application developments in Pega/Pega Customer Service Good hands-on experience on basic and advanced Pega rules Experience in case management Good experience on Connector and Service Rules development Experience in UI and skins development Should be able to understand and explain class structure designs
Posted 3 months ago
2.0 - 5.0 years
6 - 8 Lacs
Hyderabad, Mumbai (All Areas)
Work from Office
• Management and configuration of Checkpoint firewall& IPS Technology Checkpoint / Switching / Routing. • Expert to handle the day-to-day checkpoint firewall & IPS operational issues. • Initial firewall/IPS testing of parameters, operation, support Required Candidate profile 1) Candidate should have strong 2 + years of overall experience as a Network/Security Engineer. 2) Experience in firewall& IPS Technology / Switching / Routing. 3) CCSA Certification mandatory.
Posted 3 months ago
3.0 - 6.0 years
5 - 8 Lacs
Pune
Work from Office
Role - Pega Developer Years of Experience 3-6 yrs of experience Shift Timings 1 PM - 10:00 PM Mode 3 days WFO. Job Description Required Skillsets 3-5 years of experience in building and implementing Pega PRPC Applications (PRPC v7.x and PRPC v8.x) Must have gained Pega CSA/ CSSA certifications. Good Knowledge on Pega Frameworks, Pega Upgrade, End-End implementation of BPM Applications. Experience in Pega Design and implementation of Pega Rules Process Commander. Must have knowledge on Database and should be proficient in SQL commands. Must have handled Requirement analysis, design, coding, unit testing, defect fixing, and Production support. Knowledge on various PRPC concepts like Flows, Ruleset, Assignments, utilities, Data Transform, Activities, Datatypes, Decisioning, Declarative, Correspondence and SLAs etc. Hands on Experience on SOAP/REST APIs integration and Trouble shooting. Hands on experience on handling Agents, jobs and Queue Processing, Listeners, Emails, Services and Connectors (SOAP, MQ, REST, OAuth, SSO) Knowledge on client-side technologies like HTML, CSS and JavaScript is recommended. Should have knowledge in using any of the mentioned servers like deployment, configuring & troubleshooting Must have strong expertise in UI rules such as a Fragments, Sections, Layouts, Portals, Skin Rules, Access Roles and Privileges. Have hands on in the following PRPC design and implementation topics Work Object Relationships, Rule Resolution, Inheritance, Circumstancing, Class Design, Reporting, Routing (Skill based), Locking, Agents, Functions/Java API. Have expertise in PRPC tools including the following clipboard, Tracer, DB trace, PAL, Guardials. Have Experience in Product configuration and Pega Deployment Process. Excellent communication skills. Experience in Agile Work Environments Skills: excellent communication skills,end-end implementation of bpm applications , services , emails , product configuration,pega frameworks,requirement analysis,pega,pega deployment process,agile work environments,pega prpc applications (prpc v7.x and prpc v8.x),pega csa/ cssa,pega prpc applications,css,queue processing,pega csa/cssa certification,connectors (soap, mq, rest, oauth, sso),prpc tools (clipboard, tracer, db trace, pal, guardrails),javascript,sql,prpc concepts (flows, ruleset, assignments, utilities, data transform, activities, datatypes, decisioning, declarative, correspondence, sla),soap/rest api integration,production support , coding , agents , design , pega design topics (work object relationships, rule resolution, inheritance, circumstancing, class design, reporting, routing, locking, functions/java api),unit testing,html,listeners,defect fixing
Posted 3 months ago
3.0 - 8.0 years
15 - 25 Lacs
Noida, Hyderabad, Bengaluru
Hybrid
Warm Greetings from SP Staffing!! Role :PEGA Developer Experience Required :3 to 13 yrs Work Location :Bangalore/Pune/Hyderabad/Noida/Chennai Required Skills, PRPC CSA Interested candidates can send resumes to nandhini.spstaffing@gmail.com
Posted 3 months ago
3.0 - 8.0 years
5 - 9 Lacs
Bengaluru
Work from Office
Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Pega Platform Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will engage in the design, construction, and configuration of applications tailored to fulfill specific business processes and application requirements. Your typical day will involve collaborating with team members to understand project needs, developing innovative solutions, and ensuring that applications are optimized for performance and usability. You will also participate in testing and debugging processes to deliver high-quality applications that meet user expectations and business goals. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the documentation of application processes and workflows.- Collaborate with cross-functional teams to gather requirements and provide technical insights. Professional & Technical Skills: - Must To Have Skills: Proficiency in Pega Platform.- Strong understanding of application development methodologies.- Experience with integration of Pega applications with other systems.- Familiarity with Agile development practices.- Ability to troubleshoot and resolve application issues efficiently. Additional Information:- The candidate should have minimum 3 years of experience in Pega Platform.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education
Posted 3 months ago
7.0 - 12.0 years
25 - 35 Lacs
Noida, Chennai, Bengaluru
Hybrid
Job Description: 1. The candidate should have a good understanding of Firewall technologies Palo Alto, Cisco, Checkpoint, Fortinet. 2. Should have very good understanding of firewall subnets, Network zones, DMZ and Firewall rules 3. Experience working on performing dependency mapping for servers and applications so that only minimum required services/ports are only allowed on the firewalls. 4. Experience performing firewall rule base audits to identify the risk rules, unused objects and rules, too widely defined rules. 5. Experience working on identifying the risky rules and working with the server, application owners in validating the same before removing those rules from the firewall. 6. Able to review and identify risk associated with the rules allowing public access to internal resources. 7. Should be able to analyze the firewall traffic logs and recommend as to what all needs to be allowed so that the applications and services keep working with minimum required source, destination, and services. 8. Should have experience documenting firewall rule base review and ensure its repeated use in the environment to reduce overall risk. 9. Should have experience working on firewall assurance tools, Skybox, Algosec, etc. 10. Should have exposure working on Panorama and help identifying threat via correlating firewall access logs with vulnerabilities. 11. Should have experience working on firewall hardening to ensure configuration relates vulnerabilities are addressed. 12. Should have a good understanding of various compliance requirements like PCIDSS etc.
Posted 3 months ago
4.0 - 5.0 years
1 - 4 Lacs
Bengaluru
Work from Office
Key Responsibilities: Monitor Checkpoint firewall logs and alerts for anomalies or security threats. Perform initial triage and basic troubleshooting of firewall-related issues. Handle incidents and service requests related to firewall policies, NAT rules, and VPN access. Escalate complex issues to L2/L3 teams with detailed documentation. Maintain and update tickets in accordance with SLA requirements. Assist with periodic firewall health checks and performance monitoring. Work on predefined Standard Operating Procedures (SOPs). Coordinate with internal teams and vendors for issue resolution. Ensure compliance with security policies and procedures. Required Skills: Basic understanding of firewall concepts, IP routing, and network protocols (TCP/IP, DNS, DHCP, etc.). Exposure to Checkpoint firewall (R80.x preferred) or equivalent security solutions. Familiarity with security incident management tools and ticketing systems. Good communication and documentation skills. Willingness to work in 24x7 environments or rotational shifts. Preferred Qualifications: Bachelors degree in Engineering , Information Technology, or related field. Checkpoint CCSA (or in progress) is a plus.
Posted 3 months ago
6.0 - 9.0 years
6 - 11 Lacs
Bengaluru
Work from Office
Experience in PRPC base product with good hands-on experience in integration services such as web services, JMS, MQ series and frameworks Hands on experience in OOAD, architecture definition Working experience on database SQL programming Experience with BPM implementation methodology like Smart BPM, Scrum and onshore-offshore mode Experience in various rules and features like Flows, Activities, User Interface, Flow Actions, Agents, SLA, Correspondence, Single-Sign-On, External Authentication, PRPC Security, Reports, Listeners (File, MQ), Connectors and SOAP Services etc Enforce best practices in PEGA architecture / design / coding Experience with estimation Knowledge on DSM, mobile Framework Experience with App-server configurations, deployment in complex technical environment Candidate should have CSA/CSSA Certification Primary Skills Pega BPM PegaRULES Process Commander (PRPC) CSA/CSSA Certified Secondary Skills CPDC is added advantage
Posted 3 months ago
3.0 - 8.0 years
5 - 10 Lacs
Mumbai, Navi Mumbai
Work from Office
NSC Global is currently looking for a NOC Engineer (L1) to join our growing company. NSC Global provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Our goal is to partner with world-class enterprises, helping them become more agile, create commercial advantage and build quality through design, deployment, support and management of their global IT communications. NSC Global is a US Cisco Global Gold Certified Partner with a corporate headquarters in London, UK and a US headquarters in New York, NY. Please review our website at www.nscglobal.com for more information on our organization. Purpose of Role: To be responsible for delivering in line to Network solutions ensuring fulfilment of SLAs for NSC Global managed service customers and to manage all aspects of the network in both the NSC Global data centres and remote local networks, with the main objective to minimise unplanned downtime to the production infrastructure. Responsibilities Key Competencies: Autonomy Perform day- to-day activities under routine and continuous supervision with minor discretion in resolving problems or enquiries without frequent reference to others. Influence Ensure regular interaction with and may influence immediate colleagues and liaise with other teams as and when required. Ensure more influence in own domain including off-shore and on-shore team in network support to NSC Global end-users/clients. Complexity responsible to perform a range of varied work activities in a variety of structured environments (24X7 supports, working outside of shift hours) including working towards/on monitoring and management, data updation, network security, auditable working practices and operational procedures and perform site health checks. Business skills demonstrate ability to understand and use of appropriate methods, tools and applications having rational and organised approach to work. Able to: plan, work in a team, schedule and monitor own work within short time horizons. To absorb technical information when it is presented systematically and applies it effectively. Awareness of health and safety issues. To implicate practical experience of service desk systems. To find and propose solutions to service impacting problems and documenting all activities within the corporate tool set. To ensure that all changes to production systems are made using appropriate Change Control in accordance with NSC Global procedures and changes are carefully considered and have appropriate back-out plans for regression. To maintain a high standard of technical project delivery and associated documentation. Primary Responsibilities: To provide 1 st level support and triage, taking ownership of Incident and Problem cases. To ensure prompt and efficient resolution of incidents, meeting SLA requirements. To maintain an up to date record of network diagrams, inventory databases and equipment specifications related to the customers services, including updates to the knowledge base. To carry out technical investigations on user logged cases relating to user permission issues (TACACS), performance issues, investigating and service requests. To deliver audit and evidence requirements for shift routines, management configuration reviews, TACACS audits, Security Vulnerability audits, evidencing and remediation actions. To provide the capability to develop and deliver reporting to Service Management teams in line with: Link Utilisation, availability and capacity reporting from ITNM, reporting- Switch port, Ad hoc, Cisco working, long running tickets and general case management. Qualifications Qualifications: SC IT, BCS, BCA, Bachelor Degree, 3 years diploma (BSC electrical preferred). Experience: 1-3 Years of relevant experience Professional skills: Basic Skill - Cisco Routing / Switching; Familiar - Checkpoint + Juniper, Load Balancer. Essentials Cisco CCNA/CCDA or above. Desirable VPN Technologies and Encryption, load balancer solution including F5, and Cisco CSS, ; Cisco PIX/ASA firewalls, Cisco VPN concentrators, Cisco Unified Call manager, Unity and UC products, Cisco Wireless portfolio, Microsoft Windows 2000/2003 Server/Exchange, Ciscoworks, Net usage, Cisco ACS, TACACS, RADIUS and MPLS & VRF s, Checkpoint CCSA, GCSEs/O levels. Additional competencies : Communication: Clear, presentable and excellent communication skill orally and in writing at all levels to initiate and develop effective dialogue with colleagues. Working Together: able to work in a team, plan, present, schedule & monitor own work according to team s need and project requirement. Commitment: well organised, disciplined and practical approach. Persuasiveness: willing to work under routine supervision to identify and resolving complex issues and to advise and formulate strategies Analytical Ability: able to grasp new concepts, approaches and systems. Identifies purpose and objectives & Implements decision and evaluates results. Good problem solving skills. Creativity: willing to and motivated enough to develop new ideas, unique and novel solutions to problems and to absorb technical information when it is presented systematically and to apply it effectively. Job Motivation: high level of interest and enthusiasm for job responsibilities and can do attitude.
Posted 3 months ago
2.0 - 7.0 years
12 - 16 Lacs
Bengaluru
Work from Office
The Firewall Lockdown teams core function is to ensure firewall rule compliance with current VISA policies, specifically Key Controls and Technical Security Requirements. We validate firewall rules to address high-risk network communications for Visa applications and processes, ensuring the firewall rules in our network environment remains non-risky / compliant with evolving network and zoning requirements. A primary focus is the remediate & cleaning up and hardening of the existing firewall rules through the removal of expired rules. The team proactively identifies rules violating Visa Technical Security Requirements and inconsistent with Visas least privilege access model. We conduct thorough traffic reviews for each violating rule and engage affected ATCs via multiple email communications. ATCs are then expected to either extend the rules expiration, reject it, or disable it. The firewall lockdown project has successfully transitioned into a BAU process, continuously addressing non-compliant rules. By comparing firewall rules against TSR, we actively manage legacy communications that may no longer meet current policy standards, ultimately fortifying Visas network security posture. Essential Functions: Drive core responsibilities including, but not limited to, in-depth rule auditing, zero-hit rule cleanup, management of expiring rules, identification and mitigation of high-risk rules, resolution of non-compliant rules, and the precise remediation and modification of firewall rules, strictly adhering to established change management protocols. Execute systematic and ad-hoc reviews of firewall rulesets, with a primary focus on Checkpoint and Palo Alto platforms, to ensure stringent adherence to established security policies, industry best practices, and regulatory compliance mandates. Lead comprehensive firewall rule audits, proactively identifying and addressing redundant, obsolete, or overly permissive rules, and formulating actionable remediation strategies. Develop and meticulously maintain comprehensive documentation for all firewall rules, encompassing their stated purpose, designated owner, and defined expiration dates. This includes fostering effective communication and collaboration with application owners to ensure alignment and accuracy. Collaborate strategically with internal security and assurance teams to thoroughly comprehend compliance requirements, translating these into secure, optimized, and efficient firewall rule configurations. Monitor and analyze firewall logs and security alerts to detect suspicious activities, policy violations, and potential security incidents, leveraging a strong understanding of security monitoring principles. Provide expert guidance and support on firewall security best practices, robust vulnerability management strategies, and effective threat mitigation techniques. Possession of demonstrable experience in troubleshooting network connectivity issues directly related to firewall rules, including those involving load balancers and other critical network infrastructure components, is a distinct advantage. This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager. Basic Qualifications: 2+ years of relevant work experience and a Bachelors degree, OR 5+ years of relevant work experience. Masters graduates must have 2+ years of relevant work experience to qualify Preferred Qualifications: 3 or more years of work experience with a Bachelor s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) Advanced proficiency with two of Checkpoint Firewall-1, Palo Alto firewall technologies Ability to manage Provider-1 and/or Panorama management and logging systems Strong understanding of networks, security technologies, and systems technologies Proven ability to troubleshoot problems systematically in complex systems and network environments Customer focused mindset, excellent communication, interpersonal, and collaboration skills Experience with on and off premise DDOS solutions Experience with monitoring, tuning, and alerting Experience with server platforms, virtualization, containers, and cloud technologies Operational knowledge of systems, databases and network security engineering best practices ITIL certification preferred. Familiar with ITIL concepts such as Incident, Change, and Problem Management Experience with policy orchestration, compliance and automation tools (e.g. Tufin, Skybox) Preferred certifications include: Check Point Administrator (CCSA), Check Point Engineer (CCSE), Cisco Certified Network Associate (CCNA), Palo Alto Networks Certified Network Security Engineer (PCNSE)
Posted 3 months ago
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