Overview: The Assistant Manager - Service will lead the refrigeration service operations, ensuring exceptional customer satisfaction, efficient team management, and seamless coordination between service technicians and other departments. This role involves overseeing all aspects of service, from installations and maintenance to repairs and troubleshooting, while upholding the company’s standards of quality and safety. Responsibilities: Service Operations Management Oversee daily service operations, including installations, maintenance, and repairs for refrigeration units and systems. Ensure prompt response to service calls and effective resolution of customer issues. Develop and implement service procedures and policies to improve efficiency and customer satisfaction. Able to manage and expand existing service network according sales forecast. Team Leadership and Development Lead, coach, and manage a team of Sales Dealers and Service Franchisee ‘s , service technicians and support staff, ensuring adherence to quality standards and safety protocols. Facilitate hiring, onboarding, and ongoing training for new service team members. Customer Relationship Management Maintain strong customer relationships by delivering high-quality service and ensuring effective communication. Address customer complaints and feedback promptly, ensuring customer satisfaction and retention. Develop and execute strategies for customer satisfaction surveys and gather insights for continuous improvement. Technical Support and Troubleshooting Provide technical support to service technicians and assist in resolving complex technical issues. Stay updated with the latest refrigeration technologies, troubleshooting methods, and equipment. Ensure accurate diagnostics, repair, and maintenance procedures are followed. Budget and Resource Management Monitor and manage the service department budget, optimizing resource allocation and controlling costs. Ensure the efficient use of service tools, equipment, and inventory, and coordinate with the procurement team for timely stocking. Track service expenses and work within budget constraints. Quality Control and Compliance Implement and enforce quality standards and regulatory compliance for service operations. Ensure all safety guidelines and protocols are followed during service activities. Conduct routine audits to assess and improve service quality and safety practices. Reporting and Analytics Prepare and present service performance reports, analyzing metrics such as response times, repair turnaround, customer satisfaction, and budget adherence. Identify trends, areas for improvement, and strategic initiatives to enhance service performance. Qualifications: Bachelor’s degree in Mechanical Engineering, or a related field; or equivalent industry experience. 5+ years of experience in a service management role, preferably in the refrigeration, HVAC, or related industry. Strong knowledge of refrigeration systems, installation, and maintenance processes. Excellent leadership and team management skills, with a focus on coaching and development. Proven track record of delivering customer satisfaction and managing budgets effectively. Strong analytical skills and proficiency in service software and tools. Ability to work in a fast-paced, customer-oriented environment.
Overview: To lead and drive sales growth in the Karnataka region by managing a high-performing sales team, acquiring new customers, expanding key accounts, appointing and developing dealers, and identifying commercial refrigeration project opportunities. The role is responsible for delivering regional sales targets through strategic planning, team leadership, market development, and customer engagement. Responsibilities: Team Leadership & Performance Management: Lead, mentor, and manage the regional sales team to ensure achievement of individual and collective goals Set performance KPIs and review progress regularly Identify training needs and support skill development Client & Consultant Acquisition: Drive the team to identify and acquire new clients and consultants across the region Build strategic partnerships to increase market penetration Sales Planning & Execution: Develop and implement short- and long-term regional sales strategies aligned with business objectives Guide the team in territory planning, resource allocation, and market segmentation Key Account & Customer Relationship Management: Maintain strong relationships with key accounts, consultants, and influencers Support the team in managing high-value customer relationships Dealer & Channel Development: Expand the dealer network by appointing and onboarding qualified partners Strengthen existing dealer relationships through structured engagement Revenue Growth & Target Achievement: Ensure the team consistently meets or exceeds assigned revenue and growth targets Monitor and analyze performance to initiate corrective actions when needed Lead Generation & Sales Funnel Management: Oversee the development of a healthy sales funnel through prospecting, referrals, and project tracking Support the team in closing opportunities with high conversion rates Brand Promotion & Market Visibility: Represent the company at regional trade shows, seminars, webinars, and industry events Encourage team participation in promotional activities Customer Support & Satisfaction: Drive superior pre- and post-sales customer support in collaboration with internal teams Ensure customer feedback is addressed promptly Reporting & Sales Operations: Maintain accurate and timely reporting of regional performance, forecasts, and market insights Ensure compliance with sales processes and company policies Qualifications: B.E. / B.Tech in Engineering or MBA in Sales / Marketing or related fields 8–12 years of experience in Sales, with at least 3 years in a regional leadership role Experience in Commercial Refrigeration, HVAC, or related industries preferred Proven track record in team management and sales performance