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3.0 - 6.0 years

3 - 6 Lacs

Thane

Work from Office

> Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Network Data Admin.

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2.0 - 5.0 years

5 - 9 Lacs

Bengaluru

Work from Office

Position - Salesforce QA (SFDC QA) with Automation (Added advantage) Experience - 6+Years Location - Bangalore A Salesforce QA (SFDC QA) Engineer with automation expertise is highly valuable in ensuring the quality and reliability of Salesforce applications. This role involves testing Salesforce implementations , validating workflows , and automating test cases to improve efficiency. Key Responsibilities: Functional & Regression Testing: Ensure Salesforce applications work as expected across different scenarios. Automation Testing: Utilize tools like Selenium, TestNG, and Apex Test Framework to automate test cases. Integration Testing: Validate third-party integrations with Salesforce. Performance & Security Testing: Ensure the system is optimized and secure. Collaboration with Developers & Admins: Work closely with Salesforce developers and administrators to refine test strategies. Perks & Benefits: Health and Wellness:Healthcare policy covering your family and parents. FoodEnjoy a scrumptious buffet lunch at the office every day (For Bangalore) Professional DevelopmentLearn and propel your career. We provide workshops, funded online courses and other learning opportunities based on individual needs. Rewards and RecognitionsRecognition and rewards programs in place to celebrate your achievements and contributions. Why join Relanto Health & Family:Comprehensive benefits for you and your loved ones, ensuring well-being. Growth Mindset:Continuous learning opportunities to stay ahead in your field. Dynamic & Inclusive:Vibrant culture fostering collaboration, creativity, and belonging. Career Ladder:Internal promotions and clear path for advancement. Recognition & Rewards:Celebrate your achievements and contributions. Work-Life Harmony:Flexible arrangements to balance your commitments.

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1.0 - 3.0 years

3 - 4 Lacs

Noida

Work from Office

Dear Connections, Looking for Networking Engineer L1 Voice Support. Qualification - Graduate with Computer Science Background is mandatory. Engineering background, certification on networking concepts preferred. Work Experience - 1 year Minimum (Tech Exp Only) Skills and Ability:- Comprehensive understanding of typical home network deployments is required. The candidate must be able to identify a diversity of networking home devices' specific functions andconfigurations. Candidate must demonstrate excellent English communication skills. The candidate must be attentive to details. Candidate must have excellent analytical, organizational, and time management skills. Candidate must be well mannered and demonstrate customer services skills. Candidate must be able to perform well in a steep learning curve. The candidate must be able to sell support contracts. Soft Skills -English: Excellent, C1 CEFR LevelAccent: NeutralAbility to give good step by step instruction.Positive tone.Computer Proficiency:- Firm understanding of Windows and macOS. Firm understanding of Android and iOS. Firm understanding of common firewall configuration. Firm grasp of typical non-enterprise grade modems, routers, wireless devices, and VPN is required. Comprehensive understanding of typical home network layouts is required. Demonstrable troubleshooting ingenuity is required. Salary- Upto 4.75 LPA Work Location - Sec 81, SEZ Noida Both side cab facility US Shifts 24*7 Window Immediate Joiners only Please share only relevant CVs on SS00853992@techmahindra.com Contact-8076156294

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5.0 - 10.0 years

6 - 16 Lacs

Pune

Remote

About Company:- LIRA is a specialized recruitment and staffing agency that provides recruitment Solutions for businesses. Through our alliances and relations with partner companies, we can help you take "The Big Step" and provide the experience needed to enter the workforce. We provide employers and businesses with the opportunity to connect with the brightest talents and the new generation workforce. Role Level 2/ 3 Network (Australian & New Zealand Exp) Descriptions:- The Role We are looking for a Network Engineer, experienced in Service Desk and Projects, to join our networking team. The role involves a combination of 2nd and 3rd level support, maintenance and project work. Duties for this role include: Technical implementation & maintenance of new & existing customers systems. Provide 3rd level escalation for Sparx Solutions Service Desk. Perform the role of client technical SME during any priority incident within your technical domain. Manage to resolution all assigned incidents, requests, events and changes. Managing the day-to-day ICT environment. Requirements The ideal candidate is an experienced, broadly skilled Network Engineer, coming from a system integrator/managed services provider background, with sound commercial and technical skills. Key skills and experience include: Layer 2 switching technologies including - Spanning Tree, VLANs, Discovery protocols (CDP, LLDP) Layer 3 routing technologies including - Routing protocols, ACL's, NAT & PAT, Policy-based routing, L3 QoS and Netflow ¢ Firewall configuration to best practice requirements - Security & NAT rule configuration, VPN's DPI, Intrusion detection & prevention, ¢ Wireless technologies & concepts - Common protocols, Site survey & deployment best practices ¢ Solid and demonstrable knowledge of networking & security fundamentals - OSI Model, common protocols and ports, Layer 1 technologies & hardware ¢ Strong SD-WAN exposure (Cato and Velocloud highly desirable) ¢ Troubleshooting and resolving complex technical issues to critical timelines. ¢ Cisco umbrella capabilities are essential ¢ CCNP qualifications or equivalent experience is required ¢ Practical understanding of ITIL framework ¢ Palo Alto and Fortinet firewalls experience are highly desirable ¢ Juniper Switches and Router experience are highly desirable ¢ Mist wireless proficiency is greatly valued

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3.0 - 5.0 years

4 - 8 Lacs

Hyderabad

Work from Office

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Network Data Admin. Experience3-5 Years.

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4.0 - 8.0 years

5 - 9 Lacs

Bengaluru

Work from Office

Role Purpose Executive Assistant Do The ideal candidate will work closely with one or multiple Vice Presidents to assist with managing expense reports, travel arrangements (domestic and international) as well as calendar management. Ideal candidate is one who strives for excellence, has a cooperative spirit, is compassionate and enjoys working in a fast paced environment where getting things done is a high priority. Incumbent will perform a variety of duties and task for Vice Presidents of business unit and may be directed to prepare or handle additional administrative tasks as needed. Applications from people with disabilities are explicitly welcome.

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1.0 - 6.0 years

3 - 6 Lacs

Bengaluru

Work from Office

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Network Data Admin.

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2.0 - 3.0 years

3 - 5 Lacs

Pune

Work from Office

NextGen Education Foundation is seeking an experienced and certified Freelance Trainer for delivering CCNA (Cisco Certified Network Associate) and MCSA (Microsoft Certified Solutions Associate) training programs.

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12.0 - 18.0 years

24 - 48 Lacs

Bengaluru

Work from Office

Responsibilities: * Collaborate with cross-functional teams on project planning & execution * Design, implement, maintain network infrastructure using Cisco routers & switches

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4.0 - 8.0 years

8 - 13 Lacs

Chennai

Work from Office

- Should be able to Design the setup of any New office- Should be able to resolve the all the Severity & non Severity issues- Product / Architecture and design level understanding of Juniper, Fortigate , Cisco, HP devices.- Should understand, design and troubleshoot major switching and routing technologies - Should be able to train the Team on current technologies- Good understanding on routing protocol like BGP, OSPF EIGRP.- Multicasting design, multicast security, advances level multicast troubleshooting.- Knowledge on Network Security.- Understanding on network varies tools. [like error decoder, config verify, output interpreter so on].- Help customer in design network.- Scheduling and performing configuration changes on the network devices as per the business requirement.- Knowledge and use of Network Management Tools and integration experience with other Tools.- Excellent interpersonal skills with customers, senior level personnel, and team members.- Good Communication Skills.- Handle Severity 1 / Severity 2 escalations calls.- Following with TAC engineer for advances level troubleshooting Coordinating with OEM vendors to resolve the issue on time.- Raising the CR or ECR- Implement / assist in network implementations as per the requirement. Qualifications Graduate Job Location

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1.0 - 3.0 years

4 - 8 Lacs

Chennai

Work from Office

Skill required: Network Billing Operations - Problem Management Designation: Network & Svcs Operation Associate Qualifications: Any Graduation Years of Experience: 1 to 3years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Helps transform back office and network operations, reduce time to market and grow revenue, by improving customer experience and capex efficiency, and reducing cost-to-serveGood Customer Support Experience preferred with good networking knowledgeManage problems caused by information technology infrastructure errors to minimize their adverse impact on business and to prevent their recurrence by seeking the root cause of those incidents and initiating actions to improve or correct the situation. What are we looking for Helps transform back office and network operations, reduce time to market and grow revenue, by improving customer experience and capex efficiency, and reducing cost-to-serveGood Customer Support Experience preferred with good networking knowledge Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

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3.0 - 7.0 years

2 - 5 Lacs

Hyderabad

Work from Office

Design and develop network solutions. Conduct testing and validation of network systems. Collaborate with cross-functional teams to deliver projects. Ensure compliance with industry standards and best practices. Provide technical guidance and support to junior engineers.

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1.0 - 3.0 years

4 - 8 Lacs

Chennai

Work from Office

Skill required: Network Billing Operations - Problem Management Designation: Network & Svcs Operation Assoicate Qualifications: Any Graduation Years of Experience: 1-3years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Helps transform back office and network operations, reduce time to market and grow revenue, by improving customer experience and capex efficiency, and reducing cost-to-serveGood Customer Support Experience preferred with good networking knowledgeManage problems caused by information technology infrastructure errors to minimize their adverse impact on business and to prevent their recurrence by seeking the root cause of those incidents and initiating actions to improve or correct the situation. What are we looking for Helps transform back office and network operations, reduce time to market and grow revenue, by improving customer experience and capex efficiency, and reducing cost-to-serveGood Customer Support Experience preferred with good networking knowledge Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

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3.0 - 5.0 years

0 - 3 Lacs

Navi Mumbai

Work from Office

Network Monitoring

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4.0 - 9.0 years

3 - 7 Lacs

Mumbai

Work from Office

Thorough knowledge and hands-on experience on Routing, Switching, and network security Qualifications CCNA, CCNA Security, CCNP Job Location

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0.0 - 2.0 years

3 - 3 Lacs

Mumbai, Mumbai Suburban, Mumbai (All Areas)

Work from Office

Dear Candidates, Wysetek has schedule Mega Walk In drive starting 1st July, 2025 onwards Wysetek leverage's 34 years of rich experience in providing Integrated Technology Solutions to SMEs and Large Corporations across India. We are recruiting freshers for our Technology Solution Division Post: Trainee Engineer - Network security/ Firewall/TrendMicro/Load balancer Location - Mumbai (all over) Total vacancy : 10 Freshers are invited visit on any working days between 1st July, 2025 - Tuesday's to 3rd July, 2025- Thursday's only Timings to visit: 10.30 AM to 4.30 PM Please apply if you are ok with below mandates: 1. Willingness for field work is must & fluency in English, Ready to work 24/7 - rotation shift. 2. This will be field support role and will involve travelling on need basis (travelling allowance will be eligible apart from package) 3. Please see this will be work from office role 4. Qualification required: B.Tech, B.E. MCA, M.tech or BSc IT with relevant course. 5. This will be 24 months Paid training programs (please apply if you agree with the 24 months program) Trainee Engineer *CCNA certification will be added advantage *Good understating of hardware, networking and TCP/IP , OSI models concepts *Must have knowledge on VLANs, Static and dynamic routing *Good understanding and hands on experience of routing protocols is preferred *Willing to work to support IT operations 24X7 If you think you are the right fit; then reach directly at the venue Office Details: Wysetek Systems Technologists Pvt. Ltd. 1701 /1702, 17th Floor, D wing, Lotus Corporate Park, Graham Firth Compound, W.E. Highway, Goregaon (E) Mumbai - 400063 Contact : 022-49185900 Website: www.wysetek.com About Wysetek: Wysetek leverage's 34 years of rich experience in providing Integrated Technology Solutions to SMEs and Large Corporations across India. In the past two decades, Wysetek has been ahead of the technology curve and always ensured to offer the latest offerings from leading technology OEMs to the end-organizations. Few providers can match the extent of Wyseteks IT expertise, but what really sets us apart is the way we understand and address our customer's business needs. Wysetek has a unique ability to grasp the complexities of tactical business issues and then craft a total solution that puts the IT organization in step with strategic corporate goals. Our solutions are designed to simplify our customer's IT environment whenever possible and identify cost-saving opportunities. The key strengths of Wysetek are excellent Industry Recognition, reputation as an outstanding Service Provider and has in-depth technology skill sets. We provide products, solutions and services in the areas compute, virtualization, enterprise security and cloud. We have an all-India presence with our headquarters based in Mumbai and service operations in 18 cities including branch offices in Ahmedabad, Bangalore, Pune, Delhi, Kolkata, Dubai, & Singapore. We are an ISO 9001:2015, 20001:2018 & 27001:2013 Certified company whose prime focus is customer delight. Quality is at the heart of our business plans, and our customers are partners in progress. About TSD Department: Wysetek's Technology Solution Division Team offers customized solutions & services in most cost-effective manner, which will help to build better Technology Infrastructure for Enterprises as well as SMEs. With 24*7 services by our skilled & certified professionals we will make your IT processes easier. With our dedicated Technical Consultants, we provide you complete IT Solutions from Virtualization & Cloud domain which includes Servers, Desktop, Application, Network Virtualization, Virtualization Management and Virtualization, Security to Storage Consolidation, Backup & Disaster Recovery, Big Data, and Information Security with Next Generation Firewall, IPS & SSL VPN. For more details visit www.wysetek.com

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1.0 - 4.0 years

1 - 3 Lacs

Jagdishpur

Work from Office

Responsibilities: * Design, implement, and maintain network infrastructure using Cisco routers and switches. * Collaborate with cross-functional teams on project planning and execution. Installation, configuration and trouble Cisco HP Switches

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2.0 - 7.0 years

6 - 10 Lacs

Jaipur

Work from Office

Job Title : Network Engineer Qualification : Bachelors degree in Computer Networking/Mathematics /Computer Science Experience : 2-4 Years Must Have Skills : Knowledge of TCP/IP in internet working communication Previous NOC experience Cisco/Juniper network certification Experience troubleshooting wireless connections > Have great judgment and an ability to work independently in a fast-paced, startup Environment > Have a knack for analytical thinking and with experience using data and to spot trends and make decisions producing actionable results > Have an extraordinary ability to multitask > Possess a high level of conscientiousness and demonstrate a hyper focused attention to detail > Extremely process oriented and love using your organizing skills to help teams run more efficiently Good to Have Skills : > Have excellent communication skills to work both with customers and coworkers Roles and Responsibilities : Monitoring 24/7 platform; network traffic and alerts Network outage alert response and initial troubleshooting Collaborating with internal and external cross-functiona l teams to resolve platform affecting issues Ensuring issues are clearly tracked, updated and documented Experience required: Experience working in a Linux environment Strong understanding of Layer 2 and Layer 3 networking (routing/switching) Possess the analytical and problem-solving skills with an ability to gather, synthesize and summarize data Excellent verbal and written communication skills Be a team player! Be able to collaborate, prioritize, and solve problems in an ever-changing environment Experience with Slack or Teams as main communication throughout the company Experience preferred: Experience with Jira Ticketing Location : Jaipur CTC Range : 10 lpa (lakh per annum) Notice period : Immediate - 30 Days Shift Timings : US Shift Mode of Interview : Virtual Mode of Work : WFO (work from office) Mode of Hire : Permanent Note : NA HR Sanjana Staffing Analyst Black and White Business Solutions Pvt Ltd Bangalore,Karnataka,INDIA. Direct Number: 8067432421| sanjana.b@blackwhite.in | www.blackwhite.in

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0.0 - 1.0 years

1 - 1 Lacs

Guntur

Work from Office

Responsibilities: 1. Network Configuration. 2.Network Installation. 3.Network Setup

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8.0 - 12.0 years

4 - 8 Lacs

Jaipur

Work from Office

Education Background : Graduation N+ CCNA/CCNP (Mandatory) Must have:- Hands on experience in Wifi, LAN & WAN Management (Router, L2/L3 Switch configuration) JD:- 1. LAN & WAN Management (Local LAN, L2/L3 Switch configuration) 2. Hands-on experience in Firewall Configuration, Operations & Management 3. Hands-on configuration of SD-WAN, MPLS, etc 4. Wifi network configuration & management 5. Bandwidth Monitoring & fine-tuning

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4.0 - 5.0 years

6 - 7 Lacs

Hyderabad

Work from Office

Designs and maintains network infrastructure.

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4.0 - 6.0 years

6 - 8 Lacs

Hyderabad

Work from Office

Design, implement, and maintain network data infrastructures. You will manage data traffic, optimize performance, and troubleshoot network issues to ensure reliable communication. Expertise in networking and data protocols is required.

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2.0 - 4.0 years

4 - 6 Lacs

Chennai

Work from Office

Role & responsibilities Greetings from Innov Ultra Hiring for Network Engineer with 2 year of experience on paper REACH OUT TO HR HARSHDEEP - 8981452759 Preferred candidate profile Should be CCNA certified Should be a graduate Should hold atleast 2 year on paper experience as a network engineer Should have in depth knowledge about OSI layers, Switches, Routers, Lan, Firewall 1. What is a VLAN and why is it used?* 2. *How do VLANs work with VMware vSwitches?* Should be an immediate joiner (0-15 days) Job Title: Network Engineer VMware Experience: 2+ Years Certification: Global CCNA Certified Location: CHENNAI Job Type: Full-time REACH OUT TO HR HARSHDEEP - 8981452759 Key Responsibilities: Configure, manage, and troubleshoot VMware NSX, vSphere Distributed Switches, and other network virtualization components. Design and implement robust virtual networking solutions in alignment with business and security requirements. Perform routine maintenance, monitoring, and performance tuning of network components. Handle incidents, change requests, and escalations related to network infrastructure. Work closely with the infrastructure and cloud teams to ensure seamless integration between physical and virtual networks. Maintain accurate network documentation and change logs. Conduct network assessments, identify potential issues, and propose long-term improvements. Ensure network security compliance and participate in audits as required. Required Skills & Qualifications: Bachelors degree in Computer Science, Information Technology, or related field. 2+ years of experience working in a network engineering role with exposure to VMware environments. CCNA Global Certification is mandatory. Strong knowledge of network protocols (TCP/IP, BGP, OSPF, VLANs, VPNs). Experience with firewalls, switches, and routers (Cisco preferred). Hands-on with VMware NSX, vCenter, ESXi, and virtual networking concepts. Basic scripting knowledge (PowerShell, Python) is a plus. Strong analytical and problem-solving skills. REACH OUT TO HR HARSHDEEP - 8981452759 Perks and benefits PF ESIC CAB

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7.0 - 12.0 years

9 - 14 Lacs

Mumbai

Work from Office

- Should be able to Design the setup of any New office- Should be able to resolve the all the Severity & non Severity issues- Product / Architecture and design level understanding of Juniper, Fortigate , Cisco, HP devices - Should understand, design and troubleshoot major switching and routing technologies - Should be able to train the Team on current technologies- Good understanding on routing protocol like BGP, OSPF EIGRP - Multicasting design, multicast security, advances level multicast troubleshooting - Knowledge on Network Security - Understanding on network varies tools [like error decoder, config verify, output interpreter so on] - Help customer in design network - Scheduling and performing configuration changes on the network devices as per the business requirement - Knowledge and use of Network Management Tools and integration experience with other Tools - Excellent interpersonal skills with customers, senior level personnel, and team members - Good Communication Skills - Handle Severity 1 / Severity 2 escalations calls - Following with TAC engineer for advances level troubleshooting Coordinating with OEM vendors to resolve the issue on time - Raising the CR or ECR- Implement / assist in network implementations as per the requirement Qualifications Graduate

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4.0 - 9.0 years

4 - 8 Lacs

Hyderabad

Work from Office

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Network Data Admin.

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