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9 - 14 years

15 - 20 Lacs

Noida, Chennai, Bengaluru

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Knowledge of DC-LAN (Tiered designs, Leaf/Spine, VXLAN, DCI, SDN-ACI/NSX),WAN (SDWAN-Viptela/VeloCloud/Versa/Aruba),Campus LAN,Wireless,WLAN,Routing Protocols-BGP/OSPF, Switching (IPsec/VXLAN/GRE),Load Balancer -F5 for presales.

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- 1 years

0 Lacs

Ambarnath

Work from Office

Role & responsibilities Assist with the setup, installation, and configuration of desktops, laptops, printers, and other peripheral devices. Provide first-level support for software and hardware issues. Help in diagnosing and resolving technical issues (e.g., network connectivity, application errors, printing problems). Support routine maintenance of IT systems, including updates, patches, and backups. Document troubleshooting steps and user interactions in support ticketing systems. Assist in maintaining an inventory of IT equipment and software licenses. Provide basic training and support to users on standard tools (Microsoft Office, email, remote access, etc.) Escalate unresolved issues to senior support staff as needed. Key skills Required : Currently pursuing a degree/diploma in Information Technology, Computer Science, or related field. Basic understanding of computer hardware, operating systems (Windows, macOS), and common office software. Good communication and customer service skills. Willingness to learn and adapt in a fast-paced environment. Ability to work independently and as part of a team

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3 - 7 years

3 - 7 Lacs

Bengaluru, Bangalore Rural

Work from Office

Hi, We are hiring for Leading ITES Company for Service Desk - Command Center Profile. Location- Bangalore Please go through the JD and we will get back to the relevant profiles. Roles and Responsibilities Opens, logs, prioritizes, assigns, and closes calls logged in the IT SD Asks the Customer End User for all relevant information concerning the call made or issue reported by the Customer End User Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution Routes the enquiries to Resolver Groups as appropriate Re-routes misdirected calls Escalates tickets which have not been resolved by SD, in accordance with Customer escalation procedures Provides status and updates on tickets to authorized users Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction Makes recommendations for updates to the KB database Adherence to policies and procedures, closure of open calls after resolution. Requirements: Able to handle Calls, Emails, Chats & Web tickets and should be willing to work in 24*7 shift environment Basic understanding of inter-relationship of software, hardware and communications Hardware trouble shooting skills Printer and Network issues Experience in PC Hardware configuration Experience supporting LANs, PC operating systems and desktop software Experience using a variety of PC software including Microsoft Office Suite, Knowledge and understanding of end user requirements Strong customer service orientation Self-Starter Good listening skills & Ability to analyze and solve technical problems Strong problem analysis, resolution, and writing skills Good interpersonal and communication skills Analytical skills excellent spoken and written communication skills Mandatory Language Skill : Prior SD experience and excellent English speaking skills. To Apply WhatsApp 'Hi' @ 9151555419 and Follow the Steps Below: a) For Position in Bangalore Search : Job Code # 29

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1 years

13 - 17 Lacs

Bengaluru

Work from Office

To be Updated Qualification To be Updated

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