Cloud Network Engineer We need candidates ( 8+ years experience) who have a strong networking background especially on service provider networking. Certification CCNP Service Provider Training (350 501 SPCOR) AWS fundamentals AWS Networking specialty Add on Skills Cisco Virtual Routers Routing Protocols (BGP/SRMPLS/MP BGP/ISIS) GRE Tunnels ENI Interfaces AWS Instances/Cloud Security Direct Connect(DX) Gateway Route Table TGW/LocalGW Network ACLs VPC,EC2 CloudWatch

Onprem Network Engineer Hyderabad Key Skills:3 to 5 years of experience Good experience on protocols OSPF, BGP, & SR MPLS Networking Concepts Routing Troubleshooting Skills Added advantage Skills:CSR routers Cisco NCS 540, 5500, & 5700 series Telecom Project Experience Service Provider Experience

Cloud Network Engineer We need candidates ( 8+ years experience) who have a strong networking background especially on service provider networking. Certification CCNP Service Provider Training (350 501 SPCOR) AWS fundamentals AWS Networking specialty Add on Skills Cisco Virtual Routers Routing Protocols (BGP/SRMPLS/MP BGP/ISIS) GRE Tunnels ENI Interfaces AWS Instances/Cloud Security Direct Connect(DX) Gateway Route Table TGW/LocalGW Network ACLs VPC,EC2 CloudWatch

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Wireless Network Strategy & Design Good to have skills : Cisco Identity Services Engine (ISE), Network Infrastructures Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education For Level 9------------------------Role: Wireless Network and Cisco ISE SpecialistSkill Experience:4-6-year experienceTotal Exp:6 10 Years Good to have skills: AnsibleCertification: CCNA/P and Cisco Wireless/Cisco ISE Key Responsibilities (This field is Mandatory) Responsible for taking KT from client SME. Keeps track of lessons learned and shares those lessons with team members. Create Necessary documentation like Runbook and secure necessary approval. High light the Risk area and secure necessary exception for the same. Takes responsibility for meeting commitments; desire to succeed and has a history of meeting solutions by deadline. Builds respectful relationships with team members; consistently acknowledges and appreciates each member's contributions. Provides quality customer service; ensures an understanding between customer and Secure-24 and helps provide workable solutions. Promotes innovation, creativity, and effectiveness, always striving for continuous improvement. Grows professionally and personally; eager to acquire new knowledge while promoting Secure-24's values and culture.Technical Experience (This field is Mandatory) Understanding of routing Protocol and switching technology. Understanding of tacacs+ and radius protocols. Expert in Wireless configuration and troubleshooting and have knowledge of Cisco DNA. Performing analysis of network needs related to wifi and ISE and contributes to design of wireless network and ISE. Work with the Vendors like cisco, mearki and aruba wireless. Experience of wifi setup in AP flex connect mode and local mode. Maintain a highly available and scalable wireless network environment. Experience to work in ISE version 3.0 Knowledge on configuration and troubleshooting on ISE authentication for different type of WLAN profile. Knowledge in deployment of ISE NAC solution. Knowledge to analyse the logs of WLC/AP/ISE to provide detailed RCA for Outages. Collaborate with Client Network Engineering Team. Maintain detailed knowledge of company network and technology standards. Perform daily operational tasks submitted by customers through ITIL guideline followed ticketing tool. Prepare network or infrastructure Visio topology diagrams, write Standard Operating Procedures and maintenance plans, and provide status reports as required. Continue to learn advanced network technologies. Ensure open to work in 24*7 operation.Professional Experience/Attribute (This field is Mandatory. Nomenclature to be modified from experience to attribute soon) Proficient in working with high availability environment. Alignment to process ITIL Good communication skill Self-motivated and eager to learn. Good team player with good interpersonal skill. Qualification 15 years full time education

Project Role : Service Management Lead Project Role Description : Lead the delivery of programs, projects or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda Must have skills : Enterprise Network Operations Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Service Management Lead, you will lead the delivery of programs, projects, or managed services. You will coordinate projects through contract management and shared service coordination. Your role will involve developing and maintaining relationships with key stakeholders and sponsors to ensure high levels of commitment and enable the strategic agenda. You will be responsible for overseeing the successful execution of projects and ensuring the satisfaction of all stakeholders. Roles & Responsibilities: Lead the delivery of programs, projects, or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable the strategic agenda. Oversee the successful execution of projects and ensure the satisfaction of all stakeholders. Provide guidance and support to the team members. Collaborate with cross-functional teams to drive project success. Identify and mitigate risks and issues that may impact project delivery. Ensure adherence to project timelines and budgets. Professional & Technical Skills: Must To Have Skills:Proficiency in Enterprise Network Operations. Good To Have Skills:Experience with network security and monitoring tools. Strong understanding of network operations and infrastructure. Experience in managing enterprise-level networks. Knowledge of ITIL framework and best practices. Excellent problem-solving and analytical skills. Additional Information: The candidate should have a minimum of 5 years of experience in Enterprise Network Operations. This position is based at our Bengaluru office. A 15 years full-time education is required. Roles & Responsibilities: Provide ongoing support to clients, acting as the interface between the client and the system or application. Utilize exceptional communication skills to accurately define client issues and interpret and design resolutions based on deep product knowledge. Collaborate with cross-functional teams to ensure the smooth functioning of systems and applications. Stay updated with the latest advancements in Enterprise Network Operations, integrating innovative approaches for sustained competitive advantage. Professional & Technical Skills: Must To Have Skills:Expertise in Enterprise Network Operations. Good To Have Skills:Experience in Cloud Tech Support and Application Support. Strong understanding of system and application design and architecture. Experience in troubleshooting and resolving complex technical issues. Excellent communication and interpersonal skills. Roles & Responsibilities:- Lead and manage the delivery of network operations services, ensuring service delivery meets or exceeds customer expectations. Collaborate with cross-functional teams to ensure smooth operations, including working with project managers, business analysts, and other stakeholders. Oversee the network operations team, providing guidance, coaching, and mentoring to team members. Develop and maintain network operations processes and procedures, ensuring they are up-to-date and aligned with industry best practices. Identify and implement process improvements to increase efficiency and effectiveness of network operations services.Professional & Technical Skills:- Strong understanding of enterprise network operations, including experience with network design, implementation, and troubleshooting. Experience with network security technologies, such as firewalls, intrusion detection/prevention systems, and VPNs. Experience with network monitoring and management tools, such as SolarWinds, Nagios, and Cisco Prime. Experience with network protocols and technologies, such as TCP/IP, BGP, OSPF, MPLS, and VPNs. Experience with network hardware, such as routers, switches, and load balancers. Strong understanding of ITIL processes and procedures, including experience with incident, problem, and change management.Roles & Responsibilities:- Lead and manage the delivery of network operations services, ensuring service delivery meets or exceeds customer expectations. Collaborate with cross-functional teams to ensure smooth operations, including working with project managers, business analysts, and other stakeholders. Oversee the network operations team, providing guidance, coaching, and mentoring to team members. Develop and maintain network operations processes and procedures, ensuring they are up-to-date and aligned with industry best practices. Identify and implement process improvements to increase efficiency and effectiveness of network operations services.Professional & Technical Skills:- Strong understanding of enterprise network operations, including experience with network design, implementation, and troubleshooting. Experience with network security technologies, such as firewalls, intrusion detection/prevention systems, and VPNs. Experience with network monitoring and management tools, such as SolarWinds, Nagios, and Cisco Prime. Experience with network protocols and technologies, such as TCP/IP, BGP, OSPF, MPLS, and VPNs. Experience with network hardware, such as routers, switches, and load balancers. Strong understanding of ITIL processes and procedures, including experience with incident, problem, and change management.Job Description:F5 Load Balancer Senior Network Engineer - Network Operations CenterPosition Title:F5 Load Balancer Senior Network EngineerLocation:[City, State]Department:Network Operations Center (NOC)Reports To:NOC Manager/Director of Network OperationsType:Full-Time, PermanentPosition Overview:As an F5 Load Balancer Senior Network Engineer, you will play a critical role in managing, maintaining, and optimizing the load balancing infrastructure within large-scale enterprise network operations. This position requires deep technical expertise in F5 products, including LTM, GTM/DNS, ASM, and APM, combined with strong network engineering skills to ensure the availability, performance, and security of network services. You will collaborate with a team of network professionals to support and enhance our mission-critical systems, providing technical leadership and hands-on management of complex network issues.Key Responsibilities: Load Balancer Management:Design, configure, manage, and maintain F5 load balancers (LTM, GTM/DNS, ASM, APM) to optimize the distribution of network traffic and ensure high availability of services. Troubleshooting & Incident Management:Respond to and resolve complex network incidents, including performance degradation, connectivity issues, and security incidents related to load balancing. Performance Tuning & Optimization:Monitor and analyze the performance of the load balancing infrastructure, identifying opportunities for tuning and optimization to enhance efficiency and reliability. Security & Compliance:Implement and maintain security best practices, including SSL/TLS offloading, DDoS mitigation, and web application firewall (WAF) policies using F5 solutions. Ensure compliance with enterprise security standards and industry regulations. Automation & Scripting:Develop and maintain scripts (e.g., iRules, Python, Bash) for automating repetitive tasks, deploying configurations, and integrating with other network management tools. Documentation & Reporting:Create and maintain detailed documentation of load balancing configurations, network topologies, and operational procedures. Provide regular reports on system performance, capacity, and incidents. Collaboration & Support:Collaborate with cross-functional teams, including network engineers, system administrators, application developers, and cybersecurity specialists, to deliver seamless network services. Provide technical guidance and mentoring to junior network engineers. Vendor & Stakeholder Management:Interface with vendors for technical support, product evaluations, and updates. Communicate effectively with stakeholders to understand business requirements and translate them into technical solutions. On-Call Support:Participate in an on-call rotation to provide 24/7 support for critical network systems and ensure rapid resolution of issues.Qualifications: Education:Bachelor's degree in Computer Science, Information Technology, or related field. Equivalent work experience may be considered. Experience:oMinimum of 5-7 years of experience in network engineering, with at least 3 years focused on F5 load balancing solutions in an enterprise environment.oExtensive experience with F5 technologies, including LTM, GTM/DNS, ASM, APM.oProven experience in managing large-scale, complex network environments with a focus on high availability and performance. Certifications:F5 Certified BIG-IP Administrator (F5-CA) required. Advanced F5 certifications (F5-CTS, F5-CSE) preferred. Other relevant certifications (e.g., CCNA, CCNP, CISSP) are a plus. Skills:oIn-depth knowledge of networking protocols (TCP/IP, DNS, HTTP/HTTPS, SSL/TLS).oProficiency in network design and troubleshooting using tools such as Wireshark, TCPdump.oStrong scripting and automation skills (e.g., iRules, Python, Bash).oExperience with network monitoring and management tools.oExcellent analytical, problem-solving, and communication skills.oAbility to work in a fast-paced, dynamic environment with shifting priorities. Qualifications 15 years full time education

Project Role : Service Management Lead Project Role Description : Lead the delivery of programs, projects or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda Must have skills : Enterprise Network Operations Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Service Management Lead, you will lead the delivery of programs, projects, or managed services. You will coordinate projects through contract management and shared service coordination. Your role will involve developing and maintaining relationships with key stakeholders and sponsors to ensure high levels of commitment and enable the strategic agenda. You will be responsible for overseeing the successful delivery of services and ensuring customer satisfaction. Roles & Responsibilities: Lead the delivery of programs, projects, or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable the strategic agenda. Oversee the successful delivery of services and ensure customer satisfaction. Engage with multiple teams and contribute to key decisions. Provide solutions to problems for their immediate team and across multiple teams. Responsible for team decisions. Manage and collaborate with the team to perform effectively. Professional & Technical Skills: Must To Have Skills:Proficiency in Enterprise Network Operations. Strong understanding of service management principles and practices. Experience in managing and delivering programs, projects, or managed services. Excellent communication and interpersonal skills. Ability to analyze complex problems and provide effective solutions. Additional Information: The candidate should have a minimum of 7.5 years of experience in Enterprise Network Operations. This position is based in Bengaluru. A 15 years full-time education is required. Roles & Responsibilities: Provide ongoing support to clients, acting as the interface between the client and the system or application. Utilize exceptional communication skills to accurately define client issues and interpret and design resolutions based on deep product knowledge. Collaborate with cross-functional teams to ensure the smooth functioning of systems and applications. Stay updated with the latest advancements in Enterprise Network Operations, integrating innovative approaches for sustained competitive advantage. Professional & Technical Skills: Must To Have Skills:Expertise in Enterprise Network Operations. Good To Have Skills:Experience in Cloud Tech Support and Application Support. Strong understanding of system and application design and architecture. Experience in troubleshooting and resolving complex technical issues. Excellent communication and interpersonal skills. Roles & Responsibilities:- Lead and manage the delivery of network operations services, ensuring service delivery meets or exceeds customer expectations. Collaborate with cross-functional teams to ensure smooth operations, including working with project managers, business analysts, and other stakeholders. Oversee the network operations team, providing guidance, coaching, and mentoring to team members. Develop and maintain network operations processes and procedures, ensuring they are up-to-date and aligned with industry best practices. Identify and implement process improvements to increase efficiency and effectiveness of network operations services.Professional & Technical Skills:- Strong understanding of enterprise network operations, including experience with network design, implementation, and troubleshooting. Experience with network security technologies, such as firewalls, intrusion detection/prevention systems, and VPNs. Experience with network monitoring and management tools, such as SolarWinds, Nagios, and Cisco Prime. Experience with network protocols and technologies, such as TCP/IP, BGP, OSPF, MPLS, and VPNs. Experience with network hardware, such as routers, switches, and load balancers. Strong understanding of ITIL processes and procedures, including experience with incident, problem, and change management.Roles & Responsibilities:- Configure, integrate, and manage the lifecycle of telecommunication network elements and associated configurations across Fulfillment and Assurance. Manage back-office system data records to ensure accurate and up-to-date information. Support customer activations and configuration adjustments to ensure smooth network operations. Collaborate with cross-functional teams to troubleshoot and resolve network issues in a timely manner. Ensure compliance with established policies, procedures, and standards for network operations.Liaising with the customer technical representatives.Provide recommendations to client on deployment of new featuresCreate and Manage requests on ITSM toolClient escalation management, stake holder managementNetwork Security operations managementProfessional & Technical Skills:Excellent knowledge and troubleshooting skills on Cisco Switches, Aruba Wireless Access Points, Aruba Wireless Controllers, Cisco Routers, Firewalls (Fortinet, Checkpoint, Cisco), Riverbed Bandwidth Optimizers, F5 Load Balancers, NetScaler and BlueCoatMaintain design of LAN/WAN including protocols and routingTroubleshooting critical incidents and problem ticketsIdentify potential failures and recommend solutionCapacity management, forecasting and recommendationExcellent Written and Verbal CommunicationFlexible to work in 24x7 ShiftsShould have 6+ years of experience in Network operational support/management rolesShould have 2+ years' experience in managing small to medium sized teamsShould have supported Network deploymentsShould have experience performing Network transitions / transformationsGood understanding of procedures, application and concepts within own subject area (and understanding them in the context of the business)Additional Information:Good To have CCNA and CCNP Certifications Security CertificationsJob Description:F5 Load Balancer Senior Network Engineer - Network Operations CenterPosition Title:F5 Load Balancer Senior Network EngineerLocation:[City, State]Department:Network Operations Center (NOC)Reports To:NOC Manager/Director of Network OperationsType:Full-Time, PermanentPosition Overview:As an F5 Load Balancer Senior Network Engineer, you will play a critical role in managing, maintaining, and optimizing the load balancing infrastructure within large-scale enterprise network operations. This position requires deep technical expertise in F5 products, including LTM, GTM/DNS, ASM, and APM, combined with strong network engineering skills to ensure the availability, performance, and security of network services. You will collaborate with a team of network professionals to support and enhance our mission-critical systems, providing technical leadership and hands-on management of complex network issues.Key Responsibilities: Load Balancer Management:Design, configure, manage, and maintain F5 load balancers (LTM, GTM/DNS, ASM, APM) to optimize the distribution of network traffic and ensure high availability of services. Troubleshooting & Incident Management:Respond to and resolve complex network incidents, including performance degradation, connectivity issues, and security incidents related to load balancing. Performance Tuning & Optimization:Monitor and analyze the performance of the load balancing infrastructure, identifying opportunities for tuning and optimization to enhance efficiency and reliability. Security & Compliance:Implement and maintain security best practices, including SSL/TLS offloading, DDoS mitigation, and web application firewall (WAF) policies using F5 solutions. Ensure compliance with enterprise security standards and industry regulations. Automation & Scripting:Develop and maintain scripts (e.g., iRules, Python, Bash) for automating repetitive tasks, deploying configurations, and integrating with other network management tools. Documentation & Reporting:Create and maintain detailed documentation of load balancing configurations, network topologies, and operational procedures. Provide regular reports on system performance, capacity, and incidents. Collaboration & Support:Collaborate with cross-functional teams, including network engineers, system administrators, application developers, and cybersecurity specialists, to deliver seamless network services. Provide technical guidance and mentoring to junior network engineers. Vendor & Stakeholder Management:Interface with vendors for technical support, product evaluations, and updates. Communicate effectively with stakeholders to understand business requirements and translate them into technical solutions. On-Call Support:Participate in an on-call rotation to provide 24/7 support for critical network systems and ensure rapid resolution of issues.Qualifications: Education:Bachelor's degree in Computer Science, Information Technology, or related field. Equivalent work experience may be considered. Experience:oMinimum of 5-7 years of experience in network engineering, with at least 3 years focused on F5 load balancing solutions in an enterprise environment.oExtensive experience with F5 technologies, including LTM, GTM/DNS, ASM, APM.oProven experience in managing large-scale, complex network environments with a focus on high availability and performance. Certifications:F5 Certified BIG-IP Administrator (F5-CA) required. Advanced F5 certifications (F5-CTS, F5-CSE) preferred. Other relevant certifications (e.g., CCNA, CCNP, CISSP) are a plus. Skills:oIn-depth knowledge of networking protocols (TCP/IP, DNS, HTTP/HTTPS, SSL/TLS).oProficiency in network design and troubleshooting using tools such as Wireshark, TCPdump.oStrong scripting and automation skills (e.g., iRules, Python, Bash).oExperience with network monitoring and management tools.oExcellent analytical, problem-solving, and communication skills.oAbility to work in a fast-paced, dynamic environment with shifting priorities. Qualifications 15 years full time education

Role & responsibilities 1. B.E./ B.Tech / /M.E/ M.tech / MCA / M.Sc (CS / IT) 2.Engineers should have prior experience in cisco networks and security and SD- WAN technology 3. Minimum 6 & 8 years experience. 4.CCNP certified in networks security and should also have knowledge on ACI, Firewalls, Load Balancer, IPS, Cisco ASA, Cisco Nexus Switches, Cisco ASR Router and SD WAN technology. 5.Engineer should have hands on experience in managing and configuring the routers, switches and firewalls.

Job Title: Senior Network Infrastructure Engineer (Night Shift) Location: Hyderabad Experience: 5+ Years CTC: Open (Based on Experience) Employment Type: Full-time Job Summary: We are seeking a highly skilled Senior Network Infrastructure Engineer to design, implement, and maintain a robust and secure network infrastructure. The ideal candidate will have 5+ years of experience in managing complex networks, troubleshooting network issues, and ensuring high availability and performance of IT infrastructure. Key Responsibilities: Design, configure, and maintain LAN, WAN, WLAN, SD-WAN, and VPN networks. Install, configure, and troubleshoot routers, switches, firewalls, and load balancers (Cisco, Juniper, Fortinet, Palo Alto, etc.). Implement and monitor network security policies , including firewalls, intrusion detection/prevention systems, and access controls. Conduct network performance analysis, optimization, and capacity planning . Troubleshoot network issues and provide Tier 2/3 support for escalated incidents. Manage and maintain cloud networking environments (AWS, Azure, GCP) and hybrid infrastructure. Perform regular maintenance, updates, and patch management to ensure network security and stability. Collaborate with IT and security teams to ensure network compliance with ISO, NIST, and other industry standards . Develop and maintain network documentation (topology diagrams, configurations, incident logs, etc.). Work closely with vendors and service providers for troubleshooting and upgrading network components. Key Skills & Qualifications: Bachelors/Masters degree in Computer Science, IT, or a related field. 5+ years of hands-on experience in network infrastructure, security, and troubleshooting. Strong knowledge of TCP/IP, DNS, DHCP, VLANs, BGP, OSPF, MPLS, and subnetting . Expertise in Cisco, Juniper, Fortinet, Palo Alto, or Aruba networking devices. Experience with network monitoring tools (SolarWinds, Wireshark, Nagios, PRTG, etc.). Understanding of firewalls, IDS/IPS, VPNs, and network security best practices . Hands-on experience with cloud networking (AWS, Azure, GCP) and hybrid cloud environments. Certifications such as CCNP, CCIE, JNCIP, or equivalent are highly preferred. Strong analytical, troubleshooting, and problem-solving skills. Ability to work independently and handle complex network projects. Preferred Qualifications: Experience with network automation (Python, Ansible, Terraform, etc.) . Familiarity with VoIP, SD-WAN, and wireless networking solutions . Knowledge of ITIL framework and incident/change management processes .

Job Job Title Platform and Network Architect Responsibilities Join our core R&D Automotive Engineering Team for our marquee Swedish Account- Polestar!Infosys is hiring core Automotive R&D professionals as part of a dedicated Offshore Delivery Center being setup for Sweden’s marquee EV brand ‘Polestar’ at our Electronics City, Bangalore Campus. This is an opportunity to be part of cutting-edge automotive software projects, working with passionate global teams tackling real-world Automotive and next-generation Electric Mobility Challenges. If such an opportunity excites you, apply for the job opening below - Develop and maintain Platform (Aurora) Supporting current vehicle lines and future MY content Driving Platform change management Maintaining Platform deliveries Conduct audits SDB designingWhy Choose Infosys Engineering Services? Cutting-Edge Projects:Work on innovative projects at the forefront of automotive technology. Global Exposure:Collaborate with international teams and clients. Career Growth:We invest in your professional development and growth. Inclusive Culture:Join a diverse and inclusive workplace that values creativity and collaboration.If you’re ready to accelerate your career in the automotive industry, apply now! Technical and Professional Requirements: Aurora SDB designing Preferred Skills: Domain->Automotive->Engine / Power Train Domain->Automotive->Infotainment System Domain->Automotive->Connected Car Domain->Automotive->Electric Vehicles (EVs)->connected cars Educational Requirements Master Of Engineering,Master Of Technology,Bachelor of Engineering,Bachelor Of Technology Service Line Engineering Services * Location of posting is subject to business requirements

Job Job Title Network Designer Responsibilities Join our core R&D Automotive Engineering Team for our marquee Swedish Account- Polestar!Infosys is hiring core Automotive R&D professionals as part of a dedicated Offshore Delivery Center being setup for Sweden’s marquee EV brand ‘Polestar’ at our Electronics City, Bangalore Campus. This is an opportunity to be part of cutting-edge automotive software projects, working with passionate global teams tackling real-world Automotive and next-generation Electric Mobility Challenges. If such an opportunity excites you, apply for the job opening below - CN tool expert for SDB designing Release and change management of SDB SDB development releases to support builds and issues Defining SDB guidelines and rulesets Checking consistencies issues across each domains Support system weaver/Star weaver work from function to SDB layer Why Choose Infosys Engineering Services? Cutting-Edge Projects:Work on innovative projects at the forefront of automotive technology. Global Exposure:Collaborate with international teams and clients. Career Growth:We invest in your professional development and growth. Inclusive Culture:Join a diverse and inclusive workplace that values creativity and collaboration.If you’re ready to accelerate your career in the automotive industry, apply now! Technical and Professional Requirements: CN toolSDB designing Preferred Skills: Domain->Automotive->Engine / Power Train Domain->Automotive->Infotainment System Domain->Automotive->Connected Car Domain->Automotive->Electric Vehicles (EVs) Educational Requirements Master Of Engineering,Master Of Technology,Bachelor of Engineering,Bachelor Of Technology Service Line Engineering Services * Location of posting is subject to business requirements

This role involves the development and application of engineering practice and knowledge in the following technologies Standards and protocols, application software embedded software for wireless and satellite networks, fixed networks enterprise networks connected devices IOT and device engineering, connected applications 5G edge, B2X apps and Telco Cloud, Automation and Edge Compute platforms. This role also involves the integration of network systems and their operations, related to the above technologies. Job Description - Grade Specific Focus on Connectivity Network Engineering. Develops competency in own area of expertise. Shares expertise and provides guidance and support to others. Interprets clients needs. Completes own role independently or with minimum supervision. Identifies problems and relevant issues in straight forward situations and generates solutions. Contributes in teamwork and interacts with customers.

This role involves the development and application of engineering practice and knowledge in the following technologies Standards and protocols, application software embedded software for wireless and satellite networks, fixed networks enterprise networks connected devices IOT and device engineering, connected applications 5G edge, B2X apps and Telco Cloud, Automation and Edge Compute platforms. This role also involves the integration of network systems and their operations, related to the above technologies. Job Description - Grade Specific Focus on Connectivity Network Engineering. Fully competent in own area. Acts as a key contributor in a more complex critical environment. Proactively acts to understand and anticipates client needs. Manages costs and profitability for a work area. Manages own agenda to meet agreed targets. Develop plans for projects in own area. Looks beyond the immediate problem to the wider implications. Acts as a facilitator, coach and moves teams forward.

pprox. 12+ Years of experience in IT operations in Network and Network Security and Major Incident Management Processes ( Mandatory ITIL V3/V4 Foundation certification and preferably ITIL Intermediate certifications) 10 Years of Experience in Firewall /WAN/ DC LAN/Cisco ISE/LAN/LB/Server/Application Ops. CCNP / Network- Network Security Certifications. Knowledge on Python & PowerShell will be additional advantage. Compliance & Framework : Risk Assessment Procedure. Technical Strong technical competencies resulting from previous working experience at expert level within in IT operations in Network and Network Security and Major Incident Management Processes Good Experience in Firewall /WAN/SDWAN/ DC LAN/Cisco ISE/LAN/LB Operations Experience of Web Services and/Cloud Platform Knowledge in Server OS platforms Microsoft Office knowledge (Word, Excel, Project, PowerPoint) Knowledge about various software development methodologies, tools and databases Knowledge about business applications /services in multiple domains. Expertise : 1. 12+ years of experience in Firewall /WAN/ DC LAN/LAN/LB - Operations (L2 +L3) 2. Experience in driving high priority incident troubleshooting calls to resolution 3. Experienced in proactive & reactive problem management. 4. Experienced various network monitoring tools

Job description We are seeking a skilled Network Engineer with expertise in both on-premise and cloud-based network solutions. The ideal candidate will have hands-on experience in designing, configuring, and maintaining network infrastructures, with a strong focus on security Key Responsibilities: Design, implement, and maintain robust on-premise and cloud-based network architectures. Manage cloud networking solutions on platforms such as AWS, Azure, or Google Cloud. Collaborate with the IT and operations teams to deploy and optimize surveillance and POS systems. Monitor network performance and ensure system availability and reliability. Collaborate with the IT and operations teams to deploy and optimize surveillance and POS systems. Monitor network performance and ensure system availability and reliability.Identify and resolve network issues promptly, ensuring minimal downtime. Develop and maintain documentation for network configurations, processes, and procedures. Stay updated with the latest industry trends and technologies to enhance network efficiency and security. Required Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience. Minimum 5 years of experience in network engineering and architecture. Proficiency in configuring and managing network devices (Cisco, Juniper, etc.). Solid understanding of TCP/IP, VLANs, VPNs, and other networking protocols. Familiarity with setting up and managing surveillance systems and retail POS systems. Strong troubleshooting skills and the ability to work under pressure Excellent communication and documentation skills. Preferred Qualifications: Certifications such as CCNA, CCNP, AWS Certified Advanced Networking, or similar.Experience in the retail industry, particularly with multi-location networks. Knowledge of network security practices and compliance standards.

Installing and configuring networking hardware and software. Expertise in configuring and troubleshooting Cisco routers, switches, and FotiGate firewalls. Experience in designing, implementing, and maintaining security systems. Good knowledge of routing protocols such as OSPF and BGP. Responsible for performing tasks such as risk assessment, risk treatment, security controls, security audit, security review, and security improvements. Good Knowledge of Security Information and Event Management (SIEM), proxies, firewalls, and intrusion detection concepts. Identifies potential latest security flaws in a system and assigns severity levels to address the vulnerabilities remediation Focus on proactive measures like enhanced cybersecurity protocols, stricter compliance regulations. Knowledge of Cybersecurity threats like Ransomware attacks, DDoS attacks,Phishing scams. Proven ability with wireless optimizations, including AP placement, achieving ideal signal levels, and optimized roaming. Ability to diagnose and resolve network issues using network analysis tools. Planning and implementing network infra upgrades. Conducting audits to determine security violations or vulnerabilities. Recommend, test, and implement system and security upgrades. Requirements and skills Hands-on experience in security devices, routing, and switching. Experience with FortiGate firewalls,Cisco switches and routers and routing protocol, Forcepiont proxy server troubleshooting, and problem resolution is desired. Good knowledge in the conceptualization, design, and implementation of enterprise-wide Cisco solutions. Excellent knowledge of best practices around management, control, and monitoring of large enterprise network infrastructure. Steep learning to understand and troubleshoot the issue effectively Collaborate and work with the team to bring out effective solutions for networking issues Able to organize and prioritize the task based on the severity. Excellent knowledge of best practices around management, control, and monitoring of network infrastructure. Diagnoses problems with network equipment and performs equipment repair or upgrades when appropriate. Flexibility and adaptability to changing technologies and environments Ability to work collaboratively in a team environment. Professional certification, such as Fortinet Certified like NSE 4, Cisco Certified CCNA, or CCNP, and add advantage if any cyber security Certified.

Technical Expertise & Escalation Serve as the L2 technical escalation point , providing advanced troubleshooting and support for Cisco Routing & Switching technologies. Ensure the smooth operation of Data Center Networks and Large-Scale WAN Networks , leveraging MPLS, BGP, OSPF, and EIGRP . Optimize network efficiency through expertise in Layer 2 & Layer 3 switching technologies (STP, RSTP, MSTP, PVST, VSTP). Network Design & Implementation Architect, deploy, and maintain scalable, secure, and high-performance networks aligned with industry best practices. Create detailed network diagrams, technical documentation, and as-built records for effective knowledge management. Conduct network audits and performance assessments , providing strategic recommendations for continuous improvement. Advanced Protocols & Emerging Technologies Manage and troubleshoot IP-based protocols (ARP, ICMP, TCP, UDP, DNS, DHCP) and advanced routing mechanisms (BGP, OSPF, RIP, NAT, PAT). Implement and support multicast networking solutions (IGMP, IGMP Snooping, PIM) and service provider technologies (MPLS, MP-BGP, L2/L3 VPNs). Gain exposure to Software-Defined Networking (SDN) and Wireless Network Devices , contributing to next-gen network transformation. Collaboration & Service Excellence Work closely with vendors, service providers, and internal teams to ensure robust network performance and scalability. Support incident, request, and change management processes , aligning with service-level commitments . Actively participate in technical reviews, service improvement initiatives, and knowledge-sharing forums .

Role & responsibilities - Monitor day-to-day operations and management for customer (LAN & WAN) Network infrastructure. - Configuring, Troubleshooting & Maintaining DC LAN and DC Interconnect WAN Networks. - Managing and monitoring Wireless Network infrastructure - Network protocol configuration, maintenance, and troubleshooting - Provide inputs for Capacity Planning/ Migration/ Optimization / Future upgrade strategy based on the performance trend - On-Demand Cisco IOS, JUN-OS & NS-OS Updating and hotfixes - Responsible for implementing best practice/hardening - Managing and monitoring of log files of network devices - Preparation of Daily/Weekly/Monthly reports - Regular audit of network devices and take corrective action accordingly - Performance Management & Optimization - Root Cause Analysis - Coordination with multiple vendors - Handling escalated incidents or high critical tickets. - Plan and schedule for change management. - Develop and maintain architecture diagrams and documents - Excellent Communication skills. Preferred candidate profile Technical Skills - Cisco Switching and Routing - Routing: BGP, OSPF, EIGRP - Cisco Nexus (3k, 5k, 7k, 9k) - Wireless: - Cisco (WLC & WAP) - Cisco Prime - NAT - PAT Secondary Skill (Nice to have) - Switching & Routing Juniper & HP - Wireless: - Aruba & Juniper - Riverbed WAN Optimizer - Cisco IPSec VPN Perks and benefits 5 days working- 2 rotational days off Night shift 1 way transport facility Location: Pune

Company Name: Inflow Technologies Company Website: https://inflowtechnologies.com/ Company details Founded in 2005, Inflow Technologies is a niche player in the IT Infrastructure Distribution Services industry providing Value Added Distribution in Networking, Cyber Security, Unified Communications and Collaboration, AIDC, Surveillance, Server, Storage & Software related Products & Services in India/South Asia. Inflow is headquartered in Bangalore with presence across 20+ locations, enabling resellers to design, deploy and adopt IT Infrastructure solutions to facilitate their customer needs. This initiative, supported by a strong technical team of 120+ certified resources, assists channel partners throughout their sales cycle. Inflow has an annual run-rate revenue of USD 700+ Million. Location: Bangalore , Chennai Position Overview: The Pre-Sales Technical Consultant plays a key role in supporting the sales team by providing deep technical expertise, solution design, and product demonstrations to potential clients. This role involves understanding customer requirements, aligning solutions to their needs, and driving the technical aspects of the sales cycle to ensure successful deal closures. Key Responsibilities: 1. Technical Consultation & Solution Design: Engage with channel partners/customers to understand their business needs and technical requirements. Design and propose tailored solutions that align with the customers objectives. Provide recommendations on product configurations, integrations, and best practices. 2. Product Demonstrations & Presentations: Conduct technical product demonstrations, proof of concepts (PoCs), and workshops. Create compelling presentations and showcase product capabilities effectively. 3. Sales Support & Collaboration: Work closely with sales teams to develop winning strategies for customer engagements. Address customer concerns, objections, and technical queries during the sales cycle. Assist in RFP/RFI responses and solution documentation. 6. Training & Enablement: Conduct training sessions for partners pre-sales/sales teams on product features and technical selling points. Support customers in the on boarding process when required. Required Skills & Experience: Education: Bachelor's degree in Computer Science, Engineering, IT, or a related field. Experience: 3-5 years of experience in a technical pre-sale, solutions consulting, or pre-sales engineering role. Technical Expertise: Strong knowledge of Enterprise Networking (Routing, Switching, Wireless), Cloud managed IT (Meraki, Aruba, Fortigate etc.) Unified collaboration and communication - UCC, Cybersecurity, Data centre, cloud computing. Presentation Skills: Ability to explain complex technical concepts to both technical and non-technical audiences. Customer-Focused: Strong problem-solving skills and ability to understand customer pain points. Collaboration & Communication: Excellent verbal and written communication skills with a consultative approach. Certifications (Preferred): Cisco, Fortigate, Juniper or other relevant technical certifications.

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Kyndryl’s Security & Resiliency is one of our most critical practices, ensuring enterprises, regardless of their size and complexity, remain secure, available, reliable, and resilient. We take Cybersecurity seriously. We're not just invested; we're committed. We're not just protecting data; we're empowering. Kyndryl is committed to making the world safer, not only by investing in state-of-the-art services and technologies but also by empowering underserved communities with essential cyber skills. When you walk through our doors, you're not only joining a team but you're also becoming part of a legacy. Welcome to Kyndryl, where Cybersecurity isn't just a job – it’s a passion; a commitment to designing, running, and managing the most modern and reliable technology infrastructure that the world depends on every day. Join us as a Cybersecurity Infrastructure Professional, where you'll be entrusted with the crucial task of maintaining and enhancing the infrastructure that is the backbone of our cybersecurity operations for our Fortune 500 clients. You'll be responsible for the orchestration of infrastructure, keeping our systems protected from the relentless advances of physical and cyber adversaries. Your vigilance and technical expertise will be the shield that safeguards our computer systems, networks, and invaluable data from the threat of unauthorized access, theft, damage, and other malicious activities. Your domain will revolve around preserving the integrity of an IT infrastructure, the security of networks, and the sanctity of data. If you have a passion for cybersecurity and are looking for a role that combines cutting-edge technology with the thrill of safeguarding critical assets, then this role is your gateway to the world of cybersecurity heroism. Join us at Kyndryl, and let's build the future of digital security together. Your Future at Kyndryl When you join Kyndryl, you're not just joining a company – you're entering a space of opportunities. Our partnerships with industry alliances and vendors mean you'll have access to skilling and certification programs needed to excel in Security & Resiliency, while simultaneously supporting your personal growth. Whether you envision your career path as a technical leader within cybersecurity or transition into other technical, consulting, or go-to-market roles – we’re invested in your journey. . Who You Are Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Skills and Experience Bachelor’s degree in computer science, Information Technology, or a related field. 5+ years of experience in networking and Security Cisco certifications such as CCNA, CCNP, Firewall Specialist, or equivalent. Expertise in networking protocols (TCP/IP, BGP, OSPF, MPLS, etc.). Expertise in Packet capture and analysis Experience with network monitoring and management tools (e.g., Cisco DNAC, APIC, SolarWinds, Syslog etc.. ) Preferred Skills and Experience Hands-on experience with Cisco SDA (Software-Defined Access) , Cisco ACI, Cisco Wireless, Cisco WSA Proxy and F5 Load Balancers. Hands-on experience with Cisco ISE and Firewalls Knowledge in Security compliance activities and Audits. Familiarity with network automation tools (Ansible, Python, etc.). Strong analytical and problem-solving skills. Excellent communication and teamwork abilities. Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.

Job Title: VoIP L3 Engineer Job Description: Experience: 6-7+ years in Cisco Collaboration (L3 support) with proactive in identifying, investigating and resolving technical incidents and problems and restoring services to clients by managing incidents to resolution. The VOIP Engineer (L3) focuses on third line support for high complexity incidents. He must be Subject matter expert in IPT Purpose & Accountabilities: Should be able to understand LAN & WAN terminology and should be able to correlate their impact on VOIP and Video segments Support to VOIP Cluster components with hands on experience on configuration & administration of Cisco Call Manager Unity Connection Servers Cisco Voice Gateway UCS server, CIMC and Esxi knowledge Configuration and supporting VOIP implementation at remote sites Validation of VOIP implementation documents like site readiness, LLD Validation of Bill of Materials Should be proactive to identify security vulnerabilities and provide a fix Should have good hands-on experience on IOS upgrade /Firmware upgrades Configuration and supporting QoS & Packet analysis Configuration and support Switching, VLAN, Ether channel, HSRP Good Troubleshooting Call Manager, Voice Gateway, On Net Calling Issues Support VOIP analysis and reporting to achieve savings Manage medium-to-high priority projects in VOIP Support configuration & administration Cisco Call Manager, Unity Connection Servers Should be expert in CSS, Partition, route pattern, Unity connection, UCS server, CIMC and Esxi, Dial peers, Certificate renew, maintenance work. Should be expert Voice Gateway configuration and implementation (Hardware refresh) UCS server configuration & implementation (Hardware Refresh) Should have hands on experience for application server backup and restore Design & implementation of Voice equipment Must have good implementation knowledge of SIP & H323 Should have good knowledge about cloud Telephony Should be an escalation point for complex and critical issues Self-initiatives for the continuous improvement in Voice area Good Communication skills and ability to coordinate with global stakeholders Should have hands on experience for call manager /cluster upgrade Subject matter expert in VoIP area Need to handle all escalations, critical issues Key Skills: Knowledge about CISCO VOIP, configuration and troubleshooting Understanding of WAN, LAN terminology Communication skills (both verbal and written) Switching Cabling standards Scripting knowledge VMWare & Windows Key Relationships: Collaborate with Team members Stakeholder management & interactions Experience: Minimum years of work experience preferred: 6 to 7 years Other work requirements: Might have to work in shifts (Morning / General / Second Shift) Needs to attend calls in US morning Licenses and certifications: Professional Certification - CCNA Voice is a must, CCNP Voice (Preferred) Scripting knowledge Education: Any Graduate (Applicable for GIT) CCNA Voice Certified (Must) & CCNP Voice (Preferred)

Hiring for our clients Outlook Config OS Installation,Configuration &Troubleshoot issues. Knowledge in Ticketing Tools,DNS,DHCP,AD Any Graduate Only Freshers Sal : 20k - 35k Intersted Call HR RAMYA 96060 30557 Required Candidate profile Immediate Joiner FRESHERS ARE WELCOME Training will be provided Good Communication Quick Learner Team Worker Only Male Candidate Career Gap& Arrears also acceptable

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Security Remote Technical Support Engineer (L2) is a developing engineering role, responsible for providing a professional remote technical support service to clients by identifying and resolving technical incidents and problems. Through pre-emptive service incident and resolution activities, this role will restore service to clients by driving incidents to an effective resolution and ensuring all requests, process events and resolution incidents result in zero missed service level agreement (SLA) conditions. What you'll be doing Key Responsibilities: Maintains the support process and ensures that requests for support are handled according to the procedures. Use service assurance software and tools to investigate and diagnose problems, collect performance statistics and create reports, working with users, other staff and suppliers as appropriate. Identifies and resolves problems following agreed procedures. Carries out agreed maintenance tasks. Ensures usage of knowledge articles in incident diagnosis and resolution and assist with updating as and when required. Performs defined tasks to monitor service delivery against service level agreements and maintains records of relevant information. Analyzes service records against agreed service levels regularly to identify actions required to maintain or improve levels of service, and initiates or reports these actions. Prioritizes and diagnoses incidents according to agreed procedures. Investigates causes of incidents and seeks resolution. Escalates unresolved incidents and follow up until incident is resolved. Provides service recovery, following resolution of incidents. Documents and closes resolved incidents according to agreed procedures. Maintains secure, accurate, complete, and current configuration on configuration items (CIs). Applies tools, techniques and processes to track, log and correct information related to CIs, ensuring protection of assets and components from unauthorized change, diversion, and inappropriate use. Remotely investigates and identifies root cause of incidents and assist with the implementation of agreed remedies and preventative measures. Maintains knowledge of specific specialisms, provides detailed advice regarding their application. Ensures efficient and comprehensive resolution of incidents, including ensuring that repairs are carried out by coordinating product requests, working with other team members. Provides continuous feedback to clients and affected parties and update all systems, portals and ticketing tools as prescribed by standard operating procedures. Identifies problems and errors prior to or when they occur. Logs all such incidents in a timely manner with the required level of detail with all the necessary. Cooperates with all stakeholders including client IT environments, vendors, carriers and colleagues to expedite diagnosis of errors and problems and to identify a resolution. Knowledge and Attributes: Working knowledge of technical documentation. Knowledge on management agent concepts, redundancy concepts and remote console architecture within supported technical domain. Knowledge of vendor technologies, such as Cisco, Microsoft, ARC, Audio Codes, PeterCOnnect, Sonus. Customer service orientated and pro-active thinker. Problem solver who is highly driven and self-organized. Good attention to detail. Good analytical and logical thinking. Excellent spoken and written communication skills. Team player with the ability to work well with others and in group with colleagues and stakeholders. Academic Qualifications and Certifications: Bachelor's degree or equivalent in Information Technology or Computing or related field. Professional level Certification in Different Networking Technologies Like Cisco, Juniper, Checkpoint, PaloAlto, Fortinet, Aruba, BlueCoat, ZeeScaler 5 such as CCNP, JNCIP, ACCP, PCNSP, CCSP etc. Required Experience: Moderate level experience in Security technologies such as Firewall, IPS, IDS, Proxy etc. Moderate level experience in technical support to clients. Moderate level experience in diagnosis and troubleshooting. Moderate level experience providing remote support in Security technologies. Moderate level experience in relevant technology. Workplace type : Hybrid Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Role & responsibilities Job Description for Help-desk Support Trainee You will be employed with Movate Technologies on issues faced by the users, doing the below responsibilities, but not limited to - Provide world class remote assistance to users via Chat, Phone and eMail Assists users by remote troubleshooting and resolving technical and service issues. Performs tasks according to standardized policies, requiring basic analytical and cognitive skills to address technical issues. Principle duties and responsibilities | Job Description : Provides comprehensive remote support across major operating systems - Chrome OS, Mac OS, Windows, Linux by utilizing readily available basic OS troubleshooting techniques. Follows documented procedures for issues presented and escalates further if need be. Delivers support for G suite applications, covering installation and basic usage - When necessary, escalates issues to the SMEs / Leads for resolution. Employs advanced troubleshooting techniques to diagnose and resolve problems efficiently. Assists users with access and account-related issues, following defined and documented guidelines, policies, and procedures to ensure accurate and consistent support. Regularly and actively participates in technical training sessions to stay up to date with the latest tools and processes, leveraging knowledge base (KB) resources to enhance issue resolution Proactively identifies recurring or unique user issues, providing valuable feedback for continuous improvement of support processes and troubleshooting techniques. Communicate effectively with non-technical users to explain solutions in an understandable manner. Must Have Skills : Degree Certificate (Any, but should have good written and verbal communication skills) 2- 6 years of Customer Service experience Excellent communication skills, should be able to hold a conversation Basic troubleshooting and should be able to comprehend the issues presented Ability to deal professionally as well as ability to learn new products and technologies Good customer service skills, multitasking and documentation skills Ability to adjust quickly to the changing priorities and implement the same per business requirements Basic knowledge on IT systems Knowledge, Skills and Abilities : Ability to analyze and solve technical problems by investigating potential solutions using troubleshooting skills Good Analytical & Cognitive skills Required Skills & Qualifications: Education: Any degree, with strong written and verbal communication skills. Experience: 01 year in customer service. Communication & Customer Handling: Excellent communication skills with the ability to engage in conversations, comprehend issues, and provide professional support. Strong customer service, multitasking, and documentation skills. Technical & Analytical Skills: Basic troubleshooting and IT systems knowledge, with the ability to analyze and resolve technical issues effectively. Good analytical and cognitive skills. Adaptability & Learning: Quick to adjust to changing priorities and business requirements. Ability to learn and adapt to new products and technologies efficiently. Note - 1. There is a two-year service agreement in place. 2. There will be rotational shifts 3. Night shift allowance will be provided for shifts worked during the night. Location: Hyderabad Mode of working: Work from office Wishing you all the best!!!

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Networking Managed Services Engineer (L3) is a seasoned engineering role, responsible for providing a managed service to clients by proactively identifying and resolving technical incidents and problems. Through pre-emptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role maintains a high level of service to clients. The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions and is responsible for managing tickets of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems. This position uses considerable judgment and independent analysis within defined policies and practices and applies analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions. The Networking Managed Services Engineer (L3) may also contribute to / support on project work as and when required. What you'll be doing Key Responsibilities: Ensures that assigned infrastructure at the client site is configured, installed, tested, and operational Performs necessary checks, apply monitoring tools and respond to alerts. Identifies problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail. Assists in analyzing, assigning, and escalating support calls. Investigates third line support calls assigned and identify the root cause of incidents and problems Reports and escalates issues to 3rd party vendors if necessary. Provides onsite technical support to clients and provide field engineering services to clients. Conducts a monthly random review of incidents and service requests, analyze and recommend improvement in quality. Provides continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by the company. Proactively identifies opportunities for work optimization including opportunities for automation of work. May manage and implement projects within technology domain, delivering effectively and promptly per client agreed upon requirements and timelines. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Additional skills proficiency such as (but not limited to) - Pulse Secure SSL VPN / Virtual Juniper, Palo Alto, Fortinet Firewalls / Cisco Nexus switches, ASR and ISR routers / Cisco ACS, ISE / Meraki switches and access points / Enterprise network architecture / Common routing protocols: BGP,OSPF, EIGRP / Network address translation / Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits / Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). CCNP or equivalent certification. Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role). Required Experience: Seasoned experience required in Engineering function within a medium to large ICT organization. Seasoned experience of Managed Services. Seasoned working knowledge of ITIL processes. Seasoned experience working with vendors and/or 3rd parties. Workplace type : Hybrid Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Openings for our prominent client as a Network Engineer with CCNP/CCNA certification. Skills- Primary : Networking protocols, VPN,Routing,Switching,Controllers Secondary : firewall configuration, CCNA,CCNP certifications, Aruba certification All mandatory skillset candidate only apply. Email ID-darshanag@itsourceglobal.com Contact-9004786865