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0 - 5 years
3 - 7 Lacs
Chennai, Hyderabad, Visakhapatnam
Work from Office
Hi, We have vacancy for Network Engineer, Routing & Switching, CCNA, CCNP(Trained or Certified) candidates. CTC Max 6.5 LPA Willing to work in Rotational Night Shifts 5 days working,2 days off JD- Looking for CCNA, CCNP(Trained or Certified) candidates Troubleshoot/Diagnose all Level 1 issues from the customers and driving satisfactory resolution of the issues. Troubleshoot Product, Codes and Configuration issues Ensure consistent customer satisfaction Document all communication with customers in the CRM Interface with international customers (via Phone Support) Timely handoff (escalation) of cases that require technical or political to L2 TAC Immediate joining is required
Posted 2 months ago
3 - 8 years
5 - 12 Lacs
Mumbai
Work from Office
About The Role : Responsibilities - Administration and Management of Wipro LAN & WAN (Network Domain) across globe as a part of Global Network Project Implementation Team based on the Projects assigned. - Implementation and configuration of Network devices which consists of Routers, Switches, NMS Tools & Wifi Devices from different manufacturers (Mainly Cisco & some cases Avaya / Brocade, etc.). - Configure / Implement Network Devices as per the hardening Guidelines & as per particular Project requirement. - Troubleshoot Network & Security related problems in a particular Project based on the Project scope defined. - Implementation of Network Infrastructure for new Offshore Development Centers (ODC) with appropriate security levels and redundancy as per the ODC requirements. - Implementation of Network Infrastructure for new Enterprise Projects with appropriate security levels and redundancy. - Implement ODC setups with connectivity varying from MPLS Connectivity, Client to site VPN, Site to Site VPN (Router based). - Handle implementations in project movements within Wipro locations, Point to point link establishment, Network infra for new Wipro locations including LAN/WAN/Internet Architecture etc. - Coordination with ISP, clients and onsite technical teams for P2P, MPLS, VPN and other links for new implementations and troubleshooting connectivity issues. - Validating the technical feasibility of the network design plans for customer/Enterprise networks submitted by the design team and provide appropriate suggestions as required. - Knowledge & exposure on (not limited to) NMS Tools, Routing Protocols such as OSPF, BGP, etc., MPLS Configuration (VRF Config), Switching Protocols, STP, QoS, etc. - Execute the implementation per the standard ISO (20000 & 27001) and Wipro IRMC guidelines following incident, change and capacity management procedures followed in Wipro. - CCNP Equivalent Certifications with around 5 years-- experience. - Should be able to Multitask & involve in multiple projects at a time. - Take lead and participate in S0 calls and Outages till resolution
Posted 2 months ago
5 - 7 years
5 - 10 Lacs
Pune
Work from Office
Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Networking Managed Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively monitoring, identifying, investigating, and resolving technical incidents and problems and restoring service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA) and focuses on second-line support for incidents and requests with a medium level of complexity. The Networking Managed Services Engineer (L2) may also contribute to / support on project work as and when required. What you'll be doing Degree BE/B.Tech/MCA in IT/Computer Science/ Electronics & Communication/Electronics or higher/Diploma in Computer Science with CCNA/CCNP Certification. Total 5 to 7 years of experience Network Administrator. Hand on experience must have in Switching, routing, OSPF, BGP, Nexus platform, ACI Hands on experience on Multicast ,ACI or equivalent technologies from below OEM platforms ,ISE ,Nexus switching, ASR ,VMware NSX. Engineer should have expertise in areas like troubleshooting and handling of various Networking devices and technology viz., Networking (LAN/WAN), switches, Routers etc. Configuration and Management of Network devices. Understanding, Configuration and administration of Cisco ACI solution. Network devices HA configuration build, monitor & support Experience in Network Infrastructure solutions review . Experience in performance management and capacity planning for Network requirements Experience in DR solution design, build and support Escalation Management Good communication skills Workplace type : On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Posted 2 months ago
5 - 10 years
5 - 10 Lacs
Chennai
Work from Office
Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Security Managed Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their Security Infrastructures and systems remain operational. Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, this role is able to restore service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA) and focuses on second-line support for incidents and requests with a medium level of complexity. The Security Managed Services Engineer (L2) may also contribute to / support on project work as and when required. What you'll be doing Key Responsibilities: Proactively monitors the work queues. Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA. Updates tickets with resolution tasks performed. Identifies, investigates, analyses issues and errors prior to or when they occur, and logs all such incidents in a timely manner. Captures all required and relevant information for immediate resolution. Provides second level support to all incidents, requests and identifies the root cause of incidents and problems. Communicates with other teams and clients for extending support. Executes changes with clear identification of risks and mitigation plans to be captured into the change record. Follows the shift handover process highlighting any key tickets to be focused on along with a handover of upcoming critical tasks to be carried out in the next shift. Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management. Works with automation teams for effort optimization and automating routine tasks. Ability to work across various other resolver group (internal and external) like Service Provider, TAC, etc. Identifies problems and errors before they impact a client’s service. Provides Assistance to L1 Security Engineers for better initial triage or troubleshooting. Leads and manages all initial client escalation for operational issues. Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items. Ensures all changes are carried out with proper change approvals. Plans and executes approved maintenance activities. Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles. Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). Certifications relevant to services supported. Certifications carry additional weightage on the candidate’s qualification for the role. CCNA certification in must, CCNP in Security or PCNSE certification is good to have. Required Experience: Moderate level of relevant managed services experience handling Security Infrastructure. Moderate level of knowledge in ticketing tools preferably Service Now. Moderate level of working knowledge of ITIL processes. Moderate level of experience working with vendors and/or 3rd parties. Workplace type : On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Posted 2 months ago
2 - 6 years
5 - 10 Lacs
Bengaluru
Work from Office
Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Security Managed Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their Security Infrastructures and systems remain operational. Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, this role is able to restore service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA) and focuses on second-line support for incidents and requests with a medium level of complexity. The Security Managed Services Engineer (L2) may also contribute to / support on project work as and when required. What you'll be doing Key Responsibilities: Proactively monitors the work queues. Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA. Updates tickets with resolution tasks performed. Identifies, investigates, analyses issues and errors prior to or when they occur, and logs all such incidents in a timely manner. Captures all required and relevant information for immediate resolution. Provides second level support to all incidents, requests and identifies the root cause of incidents and problems. Communicates with other teams and clients for extending support. Executes changes with clear identification of risks and mitigation plans to be captured into the change record. Follows the shift handover process highlighting any key tickets to be focused on along with a handover of upcoming critical tasks to be carried out in the next shift. Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management. Works with automation teams for effort optimization and automating routine tasks. Ability to work across various other resolver group (internal and external) like Service Provider, TAC, etc. Identifies problems and errors before they impact a client’s service. Provides Assistance to L1 Security Engineers for better initial triage or troubleshooting. Leads and manages all initial client escalation for operational issues. Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items. Ensures all changes are carried out with proper change approvals. Plans and executes approved maintenance activities. Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles. Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). Certifications relevant to services supported. Certifications carry additional weightage on the candidate’s qualification for the role. CCNA certification in must, CCNP in Security or PCNSE certification is good to have. Required Experience: Moderate level of relevant managed services experience handling Security Infrastructure. Moderate level of knowledge in ticketing tools preferably Service Now. Moderate level of working knowledge of ITIL processes. Moderate level of experience working with vendors and/or 3rd parties. Workplace type : On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Posted 2 months ago
4 - 8 years
5 - 10 Lacs
Chennai
Work from Office
Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Managed Services Cross Technology Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational. Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, the Managed Services Cross Technology Engineer (L2) is able to restore service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). The Managed Services Cross Technology Engineer (L2) focuses on second-line support for incidents and requests with a medium level of complexity and focusses across two or more technology domains - Cloud, Security, Networking, Applications and / or Collaboration etc. This role may also contribute to / support on project work as and when required. What you'll be doing Key Responsibilities: Proactively monitors the work queues. Hands on experience in troubleshooting various devices Must have routing and switching experience Must have experience in FortiGate and Palo Alto firewalls Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA. Updates tickets with resolution tasks performed. Identifies, investigates, analyses issues and errors prior to or when they occur, and logs all such incidents in a timely manner. Communicates with other teams and clients for extending support. Executes changes with clear identification of risks and mitigation plans to be captured into the change record. Follows the shift handover process highlighting any key tickets to be focussed on along with a handover of upcoming critical tasks to be carried out in the next shift. Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management. Works with automation teams for effort optimization and automating routine tasks. Ability to work across various other resolver group (internal and external) like Service Provider, TAC, etc. Identifies problems and errors before they impact a client’s service. Provides Assistance to L1 Security Engineers for better initial triage or troubleshooting. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role). Relevant certifications include (but not limited to) - CCNP or equivalent certification CCNA certification in must, CCNP in Security or PCNSE certification is good to have. Required Experience: Cisco Routing and Switching FortiGate firewall Palo Alto firewall Workplace type : On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Posted 2 months ago
1 - 6 years
5 - 10 Lacs
Chennai
Work from Office
Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Managed Services Cross Technology Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational. Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, the Managed Services Cross Technology Engineer (L2) is able to restore service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). The Managed Services Cross Technology Engineer (L2) focuses on second-line support for incidents and requests with a medium level of complexity and focusses across two or more technology domains - Cloud, Security, Networking, Applications and / or Collaboration etc. This role may also contribute to / support on project work as and when required. What you'll be doing Key Responsibilities: Proactively monitors the work queues. Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA. Updates tickets with resolution tasks performed. Identifies, investigates, analyses issues and errors prior to or when they occur, and logs all such incidents in a timely manner. Captures all required and relevant information for immediate resolution. Provides second level support to all incidents, requests and identifies the root cause of incidents and problems. Communicates with other teams and clients for extending support. Executes changes with clear identification of risks and mitigation plans to be captured into the change record. Follows the shift handover process highlighting any key tickets to be focussed on along with a handover of upcoming critical tasks to be carried out in the next shift. Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management. Works with automation teams for effort optimization and automating routine tasks. Ability to work across various other resolver group (internal and external) like Service Provider, TAC, etc. Identifies problems and errors before they impact a client’s service. Provides Assistance to L1 Security Engineers for better initial triage or troubleshooting. Leads and manages all initial client escalation for operational issues. Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items. Ensures all changes are carried out with proper change approvals. Plans and executes approved maintenance activities. Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles. Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role). Relevant certifications include (but not limited to) - CCNP or equivalent certification CCNA certification in must, CCNP in Security or PCNSE certification is good to have Microsoft Certified: Azure Administrator Associate AWS Certified: Solutions Architect Associate Veeam Certified Engineer VMware certified Professional: Data Centre Virtualization Zerto, pure, vxrail Google Cloud Platform (gcp) Oracle Cloud Infrastructure (oci) SAP Certified Technology Associate - OS DB Migration for SAP NetWeaver 7.4 SAP Technology Consultant SAP Certified Technology Associate - SAP HANA 2.0 Oracle Cloud Infrastructure Architect Professional IBM Certified System Administrator - WebSphere Application Server Network Required Experience: Moderate level years of relevant managed services experience handling cross technology infrastructure. Moderate level knowledge in ticketing tools preferably Service Now. Moderate level working knowledge of ITIL processes. Moderate level experience working with vendors and/or 3rd parties. Workplace type : On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Posted 2 months ago
2 - 6 years
5 - 10 Lacs
Chennai
Work from Office
Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Networking Managed Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively monitoring, identifying, investigating, and resolving technical incidents and problems and restoring service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA) and focuses on second-line support for incidents and requests with a medium level of complexity. The Networking Managed Services Engineer (L2) may also contribute to / support on project work as and when required. What you'll be doing Key Responsibilities: Proactively monitors the work queues. Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA. Updates tickets with resolution tasks performed. Identifies, investigates, analyzes issues and errors prior to or when they occur, and log all such incidents in a timely manner. Captures all required and relevant information for immediate resolution. Provides second level support to all incidents, requests and identifies the root cause of incidents and problems. Communicates with other teams and clients for extending support. Executes changes with clear identification of risks and mitigation plans to be captured into the change record. Follows the shift handover process highlighting any key tickets to be focused on along with a handover of upcoming critical tasks to be carried out in the next shift. Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management. Works with automation teams for effort optimization and automating routine tasks. Coaches Service Desk and L1 teams for technical and behavioural skills. Establishes monitoring for client infrastructure. Identifies problems and errors before they impact a client’s service. Leads and manages all initial client escalation for operational issues. Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items. Ensures all changes are carried out with proper change approvals. Plans and executes approved maintenance activities. Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles. Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Additional skills proficiency such as (but not limited to) - Pulse Secure SSL VPN / Virtual Juniper, Palo Alto, Fortinet Firewalls / Cisco Nexus switches, ASR and ISR routers / Cisco ACS, ISE / Meraki switches and access points / Enterprise network architecture / Common routing protocols: BGP,OSPF, EIGRP / Network address translation / Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits / Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). CCNP or equivalent certification. Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role). Required Experience: Moderate level of relevant managed services experience. Moderate level knowledge in ticketing tools preferably Service Now. Workplace type : On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Posted 2 months ago
1 - 6 years
5 - 10 Lacs
Chennai, Mumbai (All Areas)
Work from Office
Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Managed Services Cross Technology Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational. Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, the Managed Services Cross Technology Engineer (L2) is able to restore service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). The Managed Services Cross Technology Engineer (L2) focuses on second-line support for incidents and requests with a medium level of complexity and focusses across two or more technology domains - Cloud, Security, Networking, Applications and / or Collaboration etc. This role may also contribute to / support on project work as and when required. What you'll be doing Key Responsibilities: Proactively monitors the work queues. Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA. Updates tickets with resolution tasks performed. Identifies, investigates, analyses issues and errors prior to or when they occur, and logs all such incidents in a timely manner. Captures all required and relevant information for immediate resolution. Provides second level support to all incidents, requests and identifies the root cause of incidents and problems. Communicates with other teams and clients for extending support. Executes changes with clear identification of risks and mitigation plans to be captured into the change record. Follows the shift handover process highlighting any key tickets to be focussed on along with a handover of upcoming critical tasks to be carried out in the next shift. Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management. Works with automation teams for effort optimization and automating routine tasks. Ability to work across various other resolver group (internal and external) like Service Provider, TAC, etc. Identifies problems and errors before they impact a client’s service. Provides Assistance to L1 Security Engineers for better initial triage or troubleshooting. Leads and manages all initial client escalation for operational issues. Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items. Ensures all changes are carried out with proper change approvals. Plans and executes approved maintenance activities. Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles. Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role). Relevant certifications include (but not limited to) - CCNP or equivalent certification CCNA certification in must, CCNP in Security or PCNSE certification is good to have Microsoft Certified: Azure Administrator Associate AWS Certified: Solutions Architect Associate Veeam Certified Engineer VMware certified Professional: Data Centre Virtualization Zerto, pure, vxrail Google Cloud Platform (gcp) Oracle Cloud Infrastructure (oci) SAP Certified Technology Associate - OS DB Migration for SAP NetWeaver 7.4 SAP Technology Consultant SAP Certified Technology Associate - SAP HANA 2.0 Oracle Cloud Infrastructure Architect Professional IBM Certified System Administrator - WebSphere Application Server Network Required Experience: Moderate level years of relevant managed services experience handling cross technology infrastructure. Moderate level knowledge in ticketing tools preferably Service Now. Moderate level working knowledge of ITIL processes. Moderate level experience working with vendors and/or 3rd parties. Workplace type : On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Posted 2 months ago
5 - 10 years
5 - 10 Lacs
Chennai
Work from Office
Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Networking Managed Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively monitoring, identifying, investigating, and resolving technical incidents and problems and restoring service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA) and focuses on second-line support for incidents and requests with a medium level of complexity. The Networking Managed Services Engineer (L2) may also contribute to / support on project work as and when required. What you'll be doing Key Responsibilities: Switching & Routing: * Hands on experience with IOS/SUP upgradation 5K/7K/9K/4500/6500/ASR. * DC handling experience will be an added advantage. * Router / switch complete knowledge to replace with production device. * Should have hardware level trouble shooting knowledge (device hardware failure, line cars, sup engine, high CPU). * Must have sound knowledge in stack configuration / trouble shooting. * Must have trouble shooting knowledge in switch / routing. * Should have knowledge about SDWAN, ISE. * Must be familiar with - VLAN / VTP / STP / VSS / VDC / VPC. * Must be familiar with - OSPF / EIGRP / BGP / PBR / HSRP / ACL. * Wireless & SDWAN knowledge will be an added advantage. Network Devices : N7K-C7010 - N7K-SUP2E N5K-C5548UP / N5K-C5596UP / N5K-C5672UP N9K-C93108TC-FX / N9K-C9396PX Cisco Catalyst C6500/C6800 Family Cisco Catalyst 9000 Family Cisco Catalyst 4500 Family Cisco Catalyst 3800/3600 Product Family Cisco Catalyst 3750X / 3560X / 2960X / 2960 Plus Product Family ASR1000 Product Family ISR4000 Product Family Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). CCNP or equivalent certification. Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role). Workplace type : On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Posted 2 months ago
3 - 8 years
3 - 6 Lacs
Nagpur, Mumbai (All Areas)
Work from Office
Job Summary: We are seeking a skilled L1 Network Engineer with expertise in Cisco Nexus switches and CCNA (Routing & Switching) certification . The ideal candidate will assist in network troubleshooting, configuration, and maintenance while ensuring optimal network performance and security. Key Responsibilities: Monitor, maintain, and troubleshoot Cisco Nexus and other network devices. Support routing and switching operations across enterprise networks. Assist in the configuration and deployment of LAN, WAN, and VLANs .
Posted 2 months ago
8 - 11 years
27 - 32 Lacs
Hyderabad
Work from Office
Position Summary: Cigna Information Protection is looking for a Data Loss Prevention (DLP) Lead Analyst. The DLP Lead Analyst monitors user behavior-based cybersecurity events, controls the access and usage of classified data, provides senior technical support and expertise with Cloud/SaaS/CASB integration into the enterprise DLP solution, and serves as a point of escalation for Data Loss incidents. The ideal candidate will have excellent analytical and problem-solving skills, strong communication skills (written and verbal), and a strong technical skill set. The candidate should also have a good understanding of Insider Threat programs along with Gen AI knowledge/ toolsets. Job Description & Responsibilities: Engineering level expertise to provide guidance and direction for Cloud/SaaS/CASB platforms in relation to data loss monitoring, automation, alerting, mitigating security incidents. Provide recommendations for security improvements by assessing current DLP landscape, evaluating trends and products, and anticipating future requirements to reduce enterprise risk. Develop and assist in engineering solutions for DLP related use cases related to automation involving SOAR and SIEM platforms. Develop and maintain log query, offense rules, actionable alerts, and report creation in SIEM platform. Identify, analyze, and verify Data Loss events related to email, web, endpoint channels. Perform security analysis of network traffic data and report on threats for handoff and additional analysis. Threat mitigation through immediate action utilizing enterprise security tools and outreach to partner teams to achieve containment. Work within rotational schedule to ensure full coverage for event monitoring and security report review as needed Provide supporting evidence as needed to support Privacy Office investigations Assist in audit activities to provide evidence, address and remediate Findings Ensure process and procedure guides are up to date and accurate Follow enterprise Change Management workflows to ensure stable production implementation of enhancements Maintain and tune policies/rules within data loss tools to reduce risk to company. Assist with metric collection for weekly/monthly management reporting requirements. Support projects to assist in deployment, tuning and configuration of new technology as needed. Support 24x7 on call for escalated security incidents on a rotational basis. Perform other security duties as required Follow up and review cases until closure which includes investigating and recommending appropriate corrective actions for cyber security incidents and communicating with the implementation staff responsible or taking corrective actions. Manage and escalate Data Loss incidents to Senior Management for awareness and resolution in timely manner. Experience Required: Overall 8 - 11 years of I.T. and/or information security experience 3+ years of experience using enterprise level DLP solutions Experience Desired: Scripting ability in Python and/or Perl and a deep understanding of command line tools such as grep and tcpdump Industry recognized certification in cyber security such as GCIA, GCIH, CISSP or similar Networking certifications (e.g. CCNA - Security, CCNP) and demonstrated practical experience Linux knowledge a plus Education and Training Required: Bachelors degree in Computer Science, Information Technology, or related field Education and / or experience which is equivalent to the above Primary Skills: Strong understanding of Cloud Security concepts and CASB function. Understanding of Insider Threat programs along with Gen AI knowledge. Expertise with a variety of security tools such as CASB, Cloud proxy, Data Loss Prevention platforms, Security Information and Event Management (SIEM) system, email proxy systems, SOAR platforms. Applied scripting expertise in Powershell, VBscript, Python and strong understanding of Regex. Strong understanding of infrastructure designs; including routing, firewall functionality, load balancing, and in-depth understanding of other network protocols. Demonstrated experience with network and endpoint data loss prevention (DLP) tools. Candidate will be required to utilize various security tools to monitor security risks in the Cigna internal network, create cases in case tracking tool and initiate investigation where warranted. Additional Skills: Demonstrated ability to work in a team environment. Self-starter willing to take initiative to go beyond the ask. Ability to effectively prioritize tasks and work independently with minimal daily management interaction. Excellent written and verbal communication skills. Strong judgment and leadership skills. Ability to work effectively with clients and IT management and staff. Ability to participate in customer and partner facing meetings and projects, including those that involve technical topics. Strong analytical skills and inferential thinking. Ability to create and document new processes/procedures and gain intra and inter team buy-in and acceptance. Ability to operate and contribute effectively as a remote member of a global Information Protection team.
Posted 2 months ago
2 - 7 years
3 - 8 Lacs
Navi Mumbai
Work from Office
1.Maintain & Manage the overall Network Uptime 99.99%. 2. Manage Problems, to ensure that these are diagnosed, logged and escalated to appropriate authority 3. Maximize network performance by monitoring , troubleshooting network problems and outages Perks and benefits Medical, Shift allowance, Doctor's availability
Posted 2 months ago
0 years
0 - 2 Lacs
Chennai, Delhi NCR, Mumbai (All Areas)
Work from Office
Hiring # Helpdesk engineer Exp : Fresher Budget upto 2.40 LPA Mandatory : CCNA / CCNP Certification Role & responsibilities a. The shift timings would be 9 hours and would be rotational as per the duty roster created by their reporting manager b. There will be six days of working and one day of week-off which would be rotational c. Candidates if available must be ready for a f2f interview in our office premises. Position Summary Objective To operate and maintain Managed Services Network Infrastructure and follow day-to-date requests and incidents in line with business requirements. Our support group is looking for a Wireless Network Engineer with a passion for wireless technology and mobile solutions. We are looking for someone to join our growing team that is responsible for supporting one of the largest and most rapidly growing 802.11 networks Primary functions of position: 1. Provide network escalation support for critical and complex network issues. 2. Troubleshoot networking, routing and interconnectivity issues, including troubleshooting of network device configuration and low-level application interaction. 3. Partner with our broader Operations Technology organization to reduce operational burden. 4. Monitor and manage technical communications during large-scale events. 5. Be a part of support organization that provides 24x7 escalation support on a rotation basis. Some night and week end support may be required. 6. Dive Deep on the high severity incidents and participate in root cause analysis. 7. Drive standards across the network and ensure that we are fully compliant to those standards and policies. 8. Deliver simple, sustainable and repeatable solutions and processes for field teams and centralized support groups. 9. Work closely with our Network Engineering teams to ensure fast, smooth roll-out of new designs and products. 10. Create and review documentation and processes, new standard operating procedures, knowledge transfer material. 11. Develop and maintain change templates. 12. Follow the existing change policies and create, review and execute complex changes. 13. Automate select network administration tasks by building new solutions, either through existing tools and methods or new ones. 14. Support organizational transformation from reactive to proactive with focus on predictive solutions and metric Essential: 1. Very thorough understanding of NMS and Service Desk tools. 2. Routing Registry knowledge - RIPE . 3. In-depth knowledge of various vendors roaming algorithms. 4. Expert knowledge of Cisco unified infrastructure in large scale deployments. 5. In-depth knowledge of 802.11 protocols. - Cisco CCNA or CCNP-Wireless. 6. Basic knowledge in virtualization (VMware, Cisco UCS, Vcloud Director). 7. DHCP, WINS, Tacacs, SNMP. 8. Excellent knowledge of Network protocols. 9. Knowledge of Configuration of Wireless Controllers and Access Points. 10. Knowledge of Wi-Fi NMS and Network Analytics tools. 11. General background in networking/ISP - knowledge of ISP-type services, DNS. 12. Good Communication Skills HR Recruiter Bhavana 9353900652
Posted 2 months ago
1 - 6 years
4 - 8 Lacs
Pune, Delhi NCR, Gurgaon
Work from Office
US Technical Support - Voice Program Profile Requirement 1. UG / Grad both eligible with 1year of documented Technical Experience 2. Internal Students not eligible 3. Designation offered : Sr. Advisor 1, Technical Support Undergraduates/Graduates with minimum 1 year technical experience Should have excellent communication and English speaking skill Designation offered : Sr. Advisor 1, Technical Support UG / Grad both eligible with 1year of documented Technical Experience CTC Up to - 8.5LPA Work From Ofc Problem-solving skills with tech knowledge. Comfortable to work in a 24/7 work environment with rotational shifts & Offs(which include split week offs too ) Strong Problem Solving and Troubleshooting Skills & thinks logically Understanding of Active Directory, DNS, DHCP, System Set up, System Performance and Domain Environment, Boot Process (Backup Process, Types Of Backup, Hyper-V Type 1 & Type 2 , Storage. Ankita 8840819455 ankita2.jobfinder@gmail.com
Posted 2 months ago
10 - 14 years
27 - 30 Lacs
Hyderabad
Work from Office
1. Develop and implement the long-term strategic vision for the network operations department. This includes defining goals, objectives, and performance metrics aligned with the organization's overall business objectives. 2. Assess emerging technologies and industry trends to identify opportunities for network infrastructure improvements and make recommendations for investments in equipment, software, and resources. 3. Responsible for managing and leading the network operations team. This involves hiring and onboarding new team members, setting performance goals and expectations, conducting performance evaluations, and providing coaching and mentoring to foster professional growth. 4. Allocate resources effectively, delegate responsibilities, and ensure that the team has the necessary skills and knowledge to perform their duties. 5. Oversee the design and implementation of network architectures that meet the organization's requirements for performance, scalability, and security. 6. Work closely with network engineers and architects to evaluate and select appropriate network technologies, hardware, and software solutions. 7. Ensure that network designs adhere to industry standards, best practices, and compliance requirements. 8.Responsible for managing the budget for network operations. 9. This includes forecasting, planning, and allocating resources effectively to support ongoing operations, maintenance, and upgrades. 10. Collaborate with finance and procurement teams to negotiate contracts with vendors and manage relationships with third- party service providers. 11. Oversee network performance metrics, capacity utilization, and trends to identify bottlenecks, areas for optimization, and potential risks. 12. Develop and implement strategies to improve network performance, enhance scalability, and ensure high availability. 13.Establish performance baselines and conduct regular capacity planning to support future growth and demand. 14. Oversee the incident and problem management processes to ensure timely resolution of network-related issues. 15. Collaborate with cross-functional teams to investigate and resolve complex incidents, ensuring minimal impact to business Requirements Candidate Profile: 1) In-depth knowledge in Software Defined Networks (SDN) & SD-WAN - Mandatory 2) Expert knowledge in Networking, data communications, information security and systems Engineering. - Mandatory 3) Knowledge in Technical Bid evaluation and processing - Mandatory 4) Knowledge on Network devices of various OEMs such as; Cisco, Juniper, Alcatel..etc - Mandatory 5) Excellent interpersonal, communication and presentation skills - Mandatory 6) Knowledge in VC Managements and its protocols - Desireable 7) Knowledge on Fiber and its active components such as MUX, Transponders, LIU, OTDR..etc - Desireable 8) Knowledge on Project Management - Desireable 9) 10 plus years of experience in IT with core competency in Network & Security or B.Sc (Computers) with 11 plus years of working experience on large complex enterprise Network - Mandatory 10) Experience in Routing protocols like MPLS (Traffic Engineering, L2/L3 VPN), MBGP/BGP-4, ISIS, OSPF/OSPFv3, EIGRP, RSVP, RSVP, LDP, VXLAN, Network Access Control, 802.1x, VPN. - Mandatory. 11) Strong experience in Software Defined Network (SDN) - Mandatory 12) Strong experience in SD-WAN. - Mandatory 13) Minimum 5 years Experience in people Management. - Mandatory 14) Extensive experience in leading and managing complex internetworking solutions from design to implementation. - Mandatory 15) Experience of multi-vendor / multi-service IP networks, multi-vendor equipment and network protocols. - Mandatory 16) Experience with telecommunication industry best practices on network architecture, systems architecture, as well as product/service design and implementation strategies. - Mandatory 17) Experience in vendor evaluation, negotiation and Management - Mandatory 18) Well versed with new age technologies and trends to integrate with existing systems - Mandatory 19) Must have handled a team size of minimum 10 members. - Mandatory _
Posted 2 months ago
2 - 7 years
1 - 5 Lacs
Bengaluru
Work from Office
Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Network Infrastructures, Enterprise Network Operations Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : A 15 Years of full time education Project Role :Infra Tech Support Practitioner Project Role Description :Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have Skills :Network Infrastructures, Enterprise Network OperationsKey Responsibilities :A:Provide Tier 2 Network Operations support during operational incidentsB:Maintains current network infrastructure and leverages the manufacturer for advanced supportC:Maintains high network availability for redundancy and resilienceD:Understands and accounts for peak load; manage peak load eventsE:Follows Standard Operating Procedures SOPs for operational efficiencyF:Optimizes, implements, and monitors network performanceG:Maintains and reacts to Enterprise-grade network monitoring Technical Experience :A:Should have 4 to 6 years experience in the deployment of network equipment for new office build outs, domestically and internationallyB:Assists in the deployment of WAN circuits, including MPLS VPNs and P2P/IPsec circuitsC:Knowledge of TCP/IP, EIGRP, OSPF, BGP, MPLS and L2 technologiesD:Knowledge of Nexus 7K, 5K, 3K 2K Data Center SwitchesE:Proficient at troubleshooting L2/L3 issues for LAN, WAN WLANF:WAN Optimization knowledge Professional Attributes :A:Good verbal and written communication skills to connect with customers at varying levels of the organization B:Ability to operate independently and make decisions with little direct supervision Educational Qualification:A:15 years of full-time educationAdditional Info :A:Should be open to work in shifts Qualification A 15 Years of full time education
Posted 2 months ago
5 - 9 years
1 - 5 Lacs
Hyderabad
Work from Office
Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Network Infrastructures Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : Graduate in Engineering preferably in Computer Science Engineering IT ECE or BCAMCA or 3 year Diploma in Computer Science Engineering from university institute recognized by the Govt of India Role - Network Lead Roles & Responsibilities: Network devices monitoring and maintenance across data centers & Bank remote locations L1 ,L2 & L3 Network NOC Support - 24/7 All circuit monitoring and maintenance coordination for DC,DR,NDR and remote locations Vendor coordination for WAN circuit uptime IPAM Management (IPV4, IPV6) VPN, IP-Sec, SD-WAN Management Integration of third-party networks Failover testing for DC,DR,NDR Maintenance & Break-fix support for LAN Growth and capacity planning for network Proactive patch & firmware management User and privilege validation quarterly New link integration, monitoring, and management at DC locations Manage and maintain IP-Schema Policy configuration and system hardening as per Bank SCD standards Manage network inventory and EOSL device list Monitoring, management, configuration of Load balancers Troubleshooting and RCA Failover and failback testing of all devices at Data Centers Routine backup of configurations and secure storage Integration with SIEM tools for monitoring and closure of SOC calls as per defined timelines Provide centralized holistic enterprise IP address space (IPv4 and IPv6 addresses) management across multiple subnets and supernets manage and maintain the LAN port usage Maintain proper labelling, tagging and dressing of Cables used for port terminations. Should have hands on experience of Configuration, Managing &Troubleshooting skills over Major Managed and Unmanaged Networking devices (i.e. Router and Switches) of different OEM (i.e. Cisco, Juniper, Arista, HPE etc). Provide update, upgrade, technical guidance on usage of features and functionality, problem solving and troubleshooting, operational error correction, rectification of bugs in co-ordination with OEMs Knowledge of load balancing setup of Finacle CBS/ UBS version 10.2.18 or higher Front end with vendor/OEM for all issue resolutions Maintain an updated enterprise network architecture diagram BRANCHES and ATM Support All WAN links/circuits to be monitored, managed, and maintained by all ISP, and this includes 8500+ existing sites and future sites includes Branches, E lobbies, DBUs, Offices, ATMs, DC/DR & other offices including international locations WAN link Includes overseas, subsidiaries and all ATM locations Responsible for all carriers including wired and 5G/LTE, bandwidth management, fixing any IP address issues, NAC issues, Device failure, Circuit failure, Patch management, Vendor management etc.Professional & Technical Skills: Should have minimum 7-10 years of experience in relevant technology in a Data Centre environment. Should have experience of onsite work in Data center premises for at least 2 yearsShould have minimum years of experience as mentioned in the skillset given below. Should have strong working knowledge in skill set mentioned for L1 Network Engineer. Should have working knowledge of ISO OSI and TCP/ IP model. Should able to configure, manage and troubleshoot both IP technologies (i.e. IPv4 and IPv6). Should have hands on experience of Configuration, Managing &Troubleshooting skills over Major Managed and Unmanaged Networking devices (i.e. Router and Switches) of different OEM (i.e. Cisco, Juniper, Arista, HPE etc). Should have hands on experience of Configuration Managing & Troubleshooting skills over Core Networking Devices and Security Devices (i.e. Firewall, IPS /IDS) of different OEMs. Should have working knowledge of different Network Monitoring and Management Tools (Like NNM). Knowledge of load balancing setup of Finacle CBS/ UBS version 10.2.18 or higher Should have working knowledge of different Network Diagnostic Utilities for determining network problems. Should have good understanding of integration of Network services with Desktop and Server environment. Should have hands on experience in configuration, integration and support of LAN and WAN services. Should have experience in closure of SOC issues. Should have good understanding of MPLS, SDWAN technology. Should have minimum 3 years of experience in relevant technology in a Data Centre environment. Should have worked in a Data Centre Environment for at least 2 years. Should have certification in networking like CCNA or equivalent.Must have skills -NNM, MPLS, SDWANAdditional Information: The candidate should have a minimum of 5 years of experience in network infrastructures. This position is based at our Mumbai office. Qualifications Graduate in Engineering preferably in Computer Science Engineering IT ECE or BCAMCA or 3 year Diploma in Computer Science Engineering from university institute recognized by the Govt of India
Posted 2 months ago
7 - 10 years
1 - 5 Lacs
Hyderabad
Work from Office
Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Network Infrastructures Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : Graduate in Engineering preferably in Computer Science Engineering IT ECE or BCAMCA or 3 year Diploma in Computer Science Engineering from university institute recognized by the Govt of India Role - Network Lead Roles & Responsibilities: Network devices monitoring and maintenance across data centers & Bank remote locations L1 ,L2 & L3 Network NOC Support - 24/7 All circuit monitoring and maintenance coordination for DC,DR,NDR and remote locations Vendor coordination for WAN circuit uptime IPAM Management (IPV4, IPV6) VPN, IP-Sec, SD-WAN Management Integration of third-party networks Failover testing for DC,DR,NDR Maintenance & Break-fix support for LAN Growth and capacity planning for network Proactive patch & firmware management User and privilege validation quarterly New link integration, monitoring, and management at DC locations Manage and maintain IP-Schema Policy configuration and system hardening as per Bank SCD standards Manage network inventory and EOSL device list Monitoring, management, configuration of Load balancers Troubleshooting and RCA Failover and failback testing of all devices at Data Centers Routine backup of configurations and secure storage Integration with SIEM tools for monitoring and closure of SOC calls as per defined timelines Provide centralized holistic enterprise IP address space (IPv4 and IPv6 addresses) management across multiple subnets and supernets manage and maintain the LAN port usage Maintain proper labelling, tagging and dressing of Cables used for port terminations. Should have hands on experience of Configuration, Managing &Troubleshooting skills over Major Managed and Unmanaged Networking devices (i.e. Router and Switches) of different OEM (i.e. Cisco, Juniper, Arista, HPE etc). Provide update, upgrade, technical guidance on usage of features and functionality, problem solving and troubleshooting, operational error correction, rectification of bugs in co-ordination with OEMs Knowledge of load balancing setup of Finacle CBS/ UBS version 10.2.18 or higher Front end with vendor/OEM for all issue resolutions Maintain an updated enterprise network architecture diagram BRANCHES and ATM Support All WAN links/circuits to be monitored, managed, and maintained by all ISP, and this includes 8500+ existing sites and future sites includes Branches, E lobbies, DBUs, Offices, ATMs, DC/DR & other offices including international locations WAN link Includes overseas, subsidiaries and all ATM locations Responsible for all carriers including wired and 5G/LTE, bandwidth management, fixing any IP address issues, NAC issues, Device failure, Circuit failure, Patch management, Vendor management etc. Professional & Technical Skills: Should have minimum 7-10 years of experience in relevant technology in a Data Centre environment. Should have experience of onsite work in Data center premises for at least 2 yearsShould have minimum years of experience as mentioned in the skillset given below. Should have strong working knowledge in skill set mentioned for L1 Network Engineer. Should have working knowledge of ISO OSI and TCP/ IP model. Should able to configure, manage and troubleshoot both IP technologies (i.e. IPv4 and IPv6). Should have hands on experience of Configuration, Managing &Troubleshooting skills over Major Managed and Unmanaged Networking devices (i.e. Router and Switches) of different OEM (i.e. Cisco, Juniper, Arista, HPE etc). Should have hands on experience of Configuration Managing & Troubleshooting skills over Core Networking Devices and Security Devices (i.e. Firewall, IPS /IDS) of different OEMs. Should have working knowledge of different Network Monitoring and Management Tools (Like NNM). Knowledge of load balancing setup of Finacle CBS/ UBS version 10.2.18 or higher Should have working knowledge of different Network Diagnostic Utilities for determining network problems. Should have good understanding of integration of Network services with Desktop and Server environment. Should have hands on experience in configuration, integration and support of LAN and WAN services. Should have experience in closure of SOC issues. Should have good understanding of MPLS, SDWAN technology. Should have minimum 3 years of experience in relevant technology in a Data Centre environment. Should have worked in a Data Centre Environment for at least 2 years. Should have certification in networking like CCNA or equivalent.Must have skills - NNM, MPLS, SDWAN Additional Information: The candidate should have a minimum of 5 years of experience in Network Infrastructures. This position is based at our Hyderabad office. Qualifications Graduate in Engineering preferably in Computer Science Engineering IT ECE or BCAMCA or 3 year Diploma in Computer Science Engineering from university institute recognized by the Govt of India
Posted 2 months ago
4 - 6 years
6 - 8 Lacs
Bengaluru
Work from Office
Primary skills Cisco Routing Switching Nexus devices knowledge Load Balancer Secondary Skills Networking TechnologiesSite to Site VPN, BGP About The Role Networking TechnologiesSite to Site VPN, Load Balancer, VPC, Routing and Switching, BGP. Networking CCNA Basics. able to work on 24/7 support model- ,Cisco Routing & Switching along with nexus devices knowledge , Cisco working knowledge on multi context firewall ,cisco device upgradation & configuration ,Checkpoint ,Palo Alto,F5 knowledge will be added advantage. Establish connectivity with client via S2S, C2S VPN and through internet to meet security policies. Understanding client requirements and provide the end-to-end solution for their experience should be 3 to 5 years minimum
Posted 2 months ago
6 - 8 years
3 - 7 Lacs
Pune
Work from Office
Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Palo Alto Networks Firewalls Good to have skills : Network Security Operations Minimum 3 year(s) of experience is required Educational Qualification : BEBtechComputer science or equivalent IT experience Should have 6 years of experience Additional Information PCNSE CCNA CCNP Security Role :Network Security Senior EngineerJob RequirementsKey Responsibilities:Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives within projects. Typical work: Large, complex, inter-networking environments Responsible for daily supervision of a team (e.g., delivery, process, business operations). Manages the workload of the team, may make work assignments, and has responsibility for developing team members. Operates as a subject matter expert and may be the escalation point for issue resolution and customer escalations. Manages effective internal/external client relationships within a defined area of responsibility and builds client relationships in the wider group or unit. Technical Experience:Experience of Network Security for Enterprise network Operations In-depth knowledge of network security of expert level knowledge Palo Alto FW, Panorama, Global Protect, RSA NetWitness, Prisma, IPSEC-VPN, Threat prevention, Cisco ASA firewalls. Configure and manage Palo Alto Networks firewall solutions to enforce security policies. Implement and maintain firewall rules and policies based on security best practices and organizational requirements. Regularly update firewall policies to address emerging threats and vulnerabilities. Respond to security incidents involving the Palo Alto Networks firewall, including investigating and mitigating security breaches. Work closely with the incident response team to contain and remediate security incidents. Provide support for firewall-related issues and troubleshoot connectivity or performance problems. Collaborate with network and system administrators to resolve issues impacting the Palo Alto firewall infrastructure. Maintain documentation related to firewall configurations, policies, and procedures. Develop and update standard operating procedures for firewall management and incident response.Additional skills :Network Security Operations Support for, F5 LTM, APM, GTM knowledge, Cisco ISE TACACS, AWS, Azure cloud supports, should be familiar with all the ITIL processes. Qualification BEBtechComputer science or equivalent IT experience Should have 6 years of experience Additional Information PCNSE CCNA CCNP Security
Posted 2 months ago
3 - 6 years
2 - 7 Lacs
Chennai
Work from Office
This role involves the development and application of engineering practice and knowledge in the following technologies Standards and protocols, application software embedded software for wireless and satellite networks, fixed networks enterprise networks connected devices IOT and device engineering, connected applications 5G edge, B2X apps and Telco Cloud, Automation and Edge Compute platforms. This role also involves the integration of network systems and their operations, related to the above technologies. Job Description - Grade Specific Focus on Connectivity Network Engineering. Fully competent in own area. Acts as a key contributor in a more complex critical environment. Proactively acts to understand and anticipates client needs. Manages costs and profitability for a work area. Manages own agenda to meet agreed targets. Develop plans for projects in own area. Looks beyond the immediate problem to the wider implications. Acts as a facilitator, coach and moves teams forward
Posted 2 months ago
0 years
1 - 4 Lacs
Chennai, Bengaluru
Work from Office
Any Graduate Only Freshers Career Gap& Arrears also acceptable Sal : 20k - 45k Outlook Config OS Installation,Configuration &Troubleshoot issues. Knowledge in Active Directory,O365,Cloud ticketing Tools Call ISHWARYA HR 98439 87011 Required Candidate profile Immediate Joiner 2020- 2024 MS Office Only Male Candidates Training will be provided Must Have Good Communication Quick Learner Team Worker
Posted 2 months ago
0 years
1 - 4 Lacs
Chennai, Bengaluru, Hyderabad
Work from Office
Any Graduate Only Freshers Career Gap& Arrears also acceptable Sal : 20k - 45k Outlook Config OS Installation,Configuration &Troubleshoot issues. Knowledge in Active Directory,O365,Cloud ticketing Tools Call Komathi HR 8122218726 Required Candidate profile Immediate Joiner 2020- 2024 MS Office Only Male Candidates Training will be provided Must Have Good Communication Quick Learner Team Worker
Posted 2 months ago
3 - 8 years
3 - 7 Lacs
Mumbai
Work from Office
Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Enterprise Network Operations Good to have skills : Network Infrastructures Minimum 3 year(s) of experience is required Educational Qualification : Graduate DegreeITIL certification Network FundamentalsCCNA CCNP Cisco WiFi Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth operation of enterprise network operations. Your typical day will involve troubleshooting and resolving software issues, collaborating with cross-functional teams, and providing technical support to end-users. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Troubleshoot and resolve software issues reported by end-users.- Collaborate with cross-functional teams to identify and solve issues within critical business systems.- Provide technical support and guidance to end-users.- Document and maintain knowledge base articles for issue resolution.- Assist in the implementation and maintenance of enterprise network operations.- Stay updated with the latest industry trends and technologies.- Ensure compliance with established ITIL processes and procedures. Professional & Technical Skills:- Must To Have Skills:Proficiency in Enterprise Network Operations.- Good To Have Skills:Experience with Network Infrastructures.- Strong understanding of network fundamentals.- Experience with Cisco WiFi and network infrastructures.- Hands-on experience with Cisco certifications such as CCNA and CCNP.- Knowledge of ITIL processes and procedures.- Excellent problem-solving and troubleshooting skills.- Strong communication and interpersonal skills. Additional Information:- The candidate should have a minimum of 3 years of experience in Enterprise Network Operations.- This position is based at our Mumbai office.- A Graduate Degree is required. Qualifications Graduate DegreeITIL certification Network FundamentalsCCNA CCNP Cisco WiFi
Posted 2 months ago
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The job market for Cisco Certified Network Professionals (CCNP) in India is growing rapidly, with a high demand for skilled professionals in the field of networking. CCNP certification is highly valued by employers in India, as it demonstrates expertise in designing, implementing, and managing complex network solutions using Cisco technologies.
These cities are known for their thriving IT industry and offer numerous opportunities for CCNP professionals.
The average salary range for CCNP professionals in India varies based on experience level. Entry-level positions may start at around INR 3-5 lakhs per annum, while experienced professionals can earn upwards of INR 10-15 lakhs per annum.
In the field of CCNP, a typical career progression may include roles such as Network Engineer, Network Administrator, Senior Network Engineer, Network Architect, and eventually Chief Technology Officer (CTO) or Network Director.
In addition to CCNP certification, employers often look for professionals with skills such as:
As you explore CCNP jobs in India, remember to showcase your skills and experience confidently during interviews. With the right preparation and knowledge, you can land a rewarding career in the field of networking. Good luck!
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